This Cruise was a DISASTER
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- Опубліковано 19 чер 2024
- We just got back from our worst cruise ever with MSC. If you're considering sailing with MSC Cruises, watch this video first!
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We'll tell you everything that went wrong on our cruise, from the food to the service to the activities. Plus, we'll warn you about some of the potential dangers of cruising with MSC Cruises.
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I looked for this video last night after watching the new “censored” video. Finally found it today. You guys should pin this video with the new video. People will see even after being mistreated horribly I might add, your review in the new video sounded great. Very positive. MSC REALLY REALLY messed up by the way they treated you. So sorry you had to go through all that nonsense. Love you guys.🥰
Same. Agree.
I also watched this video after seeing their latest one, and MSC missed a great opportunity to improve their PR. Ben and David's most recent cruise had started off on a positive note, and a member of management should have sat down with them and worked out any concerns about filming the cruise, like where and when to use their more obvious camera equipment. A bit of civil conversation, a handshake, and problems could have been solved.
I'm so angry that some staff member on that MSC cruise was so awful towards you that it caused Ben to get upset to the point that he broke down in tears.
Thank you both for being so helpful with your cruise reviews. You both seem to be so genuine & have such fun personalities.
😅
@@Skyblueradio?? I don't understand the laughing until you cry with laughter response
I mean saying someone who cried "broke down in tears" is a bit extra.
We went on MSC Seaside Sept 2023. So many things were bad. Food was bland. The staff not outgoing at all. The soda dispensers weren't working, you could only get soda from the restaurant bar. One pool didn't have towels, they made you go to another deck to another pool and get towels. I asked for assistance at front desk, asked the staff about a charge, she printed out my bill, said nothing. I reviewed it, said thank you and she was silent and gave me a "thumbs up", instead of speaking to me. Very odd. And I've worked in hotels, at Universal Studios and Disney in Orlando.
oi vey
My wife and I went on the Divina in Feb 2015 for our 40th Anniversary. We thoroughly agree with all of your comments! Found the ship was absolutely stunning, but trying to get around the ship was very, very confusing. It seemed to be chopped up into confusing areas. Other than costume changes, the main entertainment in the theatre had the same cast, with costume changes only. All Opera!! Then in 2018, we booked the Seaside, hoping to see improvements. It did not happen. Like you said, real bargain prices, but unfortunately did not feel it was worth it. We have stricken MSC off of our list!
If the service isn’t consistent, there’s no point in risking a cruise with them when you spend the money.
I agree. No matter how cheap the cruise is it's not worth it to support a company with bad core values.
I agree with you! My sister and I had cruised with MSC a few years ago and the customer service was one of the worst I've seen on a cruise ship. We've been detained during disembarkment, accused of stealing the life jackets from the rooms even though very obviously life jackets couldn't have fit on our very small suitcases! They had us open to inspect our suitcases, meanwhile every one else had left the ship but us! I was so angry and they never apologized!
THANK YOU!!! We have been cruising since 1992, and we tried MSC this past September on the Seashore. The ship was fabulous and the beds are among the most comfortable out there. That's pretty much where the good ends. Boarding was a nightmare, no welcome when walking on board (I mean nothing!) You have to wait until you get on board to add your cc to your seapass card, the lines are insane. You have a question? Good luck, no one will have an answer. Connecting to wifi is a nightmare, then have to do it all again when on the private island. Want a drink? Good luck because you have to order from waitstaff and not the bartender. I literally had a bartender out right ignore my existence and told a waitstaff to take my order to get me away from his bar. 😳 Dinner, omg! What a crowded chaotic nightmare. They had the tables jam packed together and the put my husband and I at a table surrounded by tables with children and babies. On top of that, they tried to set a single cruiser at our table (awkward ) and got mad when we said no (BTW, she didn't want to either). The food was horrible, cold and yuck. I could go on and on but yeah, not a good experience at all. .
"...no welcome when walking on board" is this so important?
@@ExoticDoll yes, I mean there was no one saying welcome aboard. How would you like to walk into a hotel and not be greeted when you walked up to the check in. No crew made eye contact with anyone when everyone boarded. It was very unwelcoming. So, yes, it's very important.
“Let’s be balanced “. 15 min of negative and 4 positive. That tells me all I need to know ! Thank you for your honesty and not just tickling our ears to make a cruise line happy!
Will never go on this ship or cruise line. I work hard for my money and don’t need unhappy crew shouting at me! Ben & David you two are the nicest, respectful gentleman I have seen on You Tube. Thank you for keeping us informed ❤️
Totally agree 👍👍
You are missing out on an incredible vacation. I just returned to from a 7 day cruise on Carnivals brand new ship Mardi Gras and the crew was absolutely amazing, friendly and so helpful. The ship was beautiful and the food was amazing.
Tell crew it's their nap time. Go find their teddy before they fall asleep on their feet.
Why generalize the whole cruise line?
You should make your own opinion. I have been on 3 MSC cruises and loved it
Oh Ben, my heart aches for you. To be brought to tears is just inexcusable. And not being seated with your partner is unacceptable. It's no secret you are traveling together.
If this line had a problem with their sexual preferences it should be in the brochure. Period.
What?????? OMG!!!!
Not gonna lie sounds like a homophobic incident speaking as a trans person who is very forgiving . Why would you do that?!?
honestly, I think the crews on the usa based ships are trained differently. I know when I was on the Seashore in December, I had many conversations with all sorts of the crew and it was a common statement that they had to in a way "bid" to get the location/ship and that there was extra training involved. to what extent I do not know. but that was what I gathered.
I'm very gay and felt no homophobia in my experience with MSC. Again, leaving from USA ports.
This again proves that strong negative engagement with staff carries much further than positive messaging. I can recall on another cruiseline my brother was yelled at by a server and it occurred 35 years ago. Those engagements never get forgotten and always are eligible for reliving. In this case with Ben and David, 145,000 people have heard of their experience.
Yeah. I'm opting out of MSC because of this video.
Costa have the same budget price but no one yelled at me there in a Costa cruise. Everyone is friendly.
We sailed on MSC Meraviglia back in October 2019 and I must say that your review is SPOT ON!!! Everything you mention is what we experienced, and to add to that, they would run out of coffee cups in the buffet every morning! Everyone would stand around waiting for cups and then a crew member would come out with just 2 or 3 trays of cups and it would turn into a melee with the passengers fighting over them. I was surprised to hear you mention that you’d sail with them again. We decided never to sail with MSC ever again. We prefer to take our hard earned money and sail with cruise lines who are better organized and don’t abuse their customers. Oh, and to be fair… we’ve been on about 20 cruises so we know the difference.
Which ones you liked the most in those 20 years? Thanks.
Just knowing I could be on a ship that allows crew to yell at passengers turns me right off. I'll never sail with MSC.
Why do hearing people need to be yelled at? They can do the separating of human voices from background noise, I have been told. I'd have to be yelled at because I can't. Working my way through the video but I assume they're just angry and overworked and need a nicer job. Get paid to put a diamond puzzle together or something.
Na bro mcs is really good
Just knowing i could be on a ship being filmed by complete strangers turns me right of .Well done the crew
Have never had a problem with MSC.
I have observed more than a few passengers on cruises that deserve to be yelled at.
You guys are so gracious and generous! A crew member yelling at you, is not training, it's someone who should find another career path. Unless you're blatantly doing something that would injure you, another guest or a crew member, this should never happen. This doesn't mean things won't get better, but with so many other options out there, this is definitely putting MSC on the "wouldn't even consider" list.
That’s how I feel as well! They don’t have to be trained not to scream, that’s common courtesy, if they don’t have that then they need to stay shore side and stop working with the genera public.
Love your truthful reviews…🙌
I will NEVER go on this companies ships.
Would never use them. All they have to do is properly train and listen to customer complaints and it would make a world of difference. They're shooting themselves in the foot. I am sorry that sweet guys like you were treated so badly.
@@PsychGirlRaven How do you know that you have been told is actually true? You do not.
A friend of mine went on MSC out of Miami. She said it was the worst cruise she has ever been on. The rudeness, the lack of food and drink, as well as the quality, were all things she noted as horrible. Everything closes early and there’s little to do on the ship. She will never sail with them again. I will never sail with them. There’s a reason why they are often cheap.
We had a distressing experience with MSC. Family holiday celebrating my dad’s 60th and he was taken ill in the pool and fell unconscious. The “lifeguard” just stood and watched in his full clothing and Cat boots! My partner and I had to jump in and save him. The care (or lack of) following this was appalling and upsetting for us all. My dad ended up being rushed to Civitavecchia hospital and the rest of us had to sail on without him. The staff were just terrible. My one and only cruise and I will never use them again.
Hope you're dad is well.
Sorry to hear about your dad ,did they sneak him off the boat that not one of you cold go with him .
So, your father was taken to the hospital and you continued cruising?
And it’s MSCs fault your had a medical emergency? Maybe if his health wasn’t as well, he shouldn’t have gone
@@SkyblueradioJust curious, what exactly do you think lifeguards are there for?
Sooo, How do you really feel? LOL Great review. Some people save up for years for a cruise, to be treated like dirt and yelled at is not cool. Thank-you for telling it like it is.. Very good job guys.
Ben & David I worked as International Host on the MSC Orchestra back in 2013 and I can tell you that in my 18 years as a crew member MSC was THE WORST experience I had !!!
Even worse, i was hired by the company knowing I used a walking cane to walk (I had an accident during dry dock on the Crystal Serenity) and the Hotel Director asked me not to use it because "it doesn't look good" 😫
Of course I didn't finished my contract and resigned with a bitter flavour in my mouth on my last ship as a cruise ship crew. Hugs from Chile guys 😎👍🏻
Oh that’s terrible. I’m so sorry you were treated that way.
I did an MSC cruise last Dezember over Christmas, and yes, very rude crew. Unfortunately, I forgot a small box with 4 pieces of jewelry, contacted my travel agent since it can only be done that way, and after 6 months they say that nothing was left behind in my stateroom. It's amazing since you have a room steward and only that employee takes care of that one room, so yes, my jewelry just disappeared. Nothing like this has ever happened to me before. I did get a Christmas bonus from MSC, called COVID.
Only attempted to use the main dinning once, horrible, I was talking to the waiter and he just turns his back on me, didn't want to serve us, our main dining room was closed, and we always used the speciality dining, nothing special about those restaurants either.
Also, it's like you in a bazar, crew always trying to sell you bottles and packages of some sort.
I love cruising, but it's like you say, their ships are beautiful but the service and organization is horrible.
I'll only sail with them again if there is nothing else available.
Thank you for your posting.....
@criof65fly. I couldn’t find 2 rings which I was going to wear on a cruise on Cunard Queen Victoria, I searched high and low for them. I was getting very upset because they were of sentimental value, as well as very valuable. I suddenly , as a last resort, I thought on the off chance I will ring Carnival House and just see if I had left them. To my great delight they were there! The next passengers had found them, and handed them in! We were going on the Victoria again later that week so arranged to collect them. I was so lucky, they only keep them for so long before they are auctioned for charity and they were going the next day! I did write a letter of thanks to the couple, obviously they wouldn’t give out who they were, but promised to forward the letter for me! They had the rings ready for me when I called to collect them. Well done Cunard!
I really appreciate this video. My wife and I have been on 5 cruises but since 2007 due to family commitments. Now that the kids are grown and gone, we are planning our next cruise for the Fall. We had our choices narrowed down to about 12 different cruises including 2 MSC cruises. Your review, along with the comments from so many of your viewers helped us narrow our choices even further as we will NOT be sailing with MSC! Thank you for potentially saving our vacation!
Are you still planning a cruise? Because I just got out from the MSC seascape and it was great, honestly, I had a very different experience from this guys, I really recommend it to you. Actually, I think that it wasthe best vacation I’ve ever made.
I have never sailed MSC. I've heard more negative reviews than positive. Now, I have decided I will not waste my money on MSC.
Really appreciated you honest review. I was myself employed 12 years at one of MSC Cruises sales-/marketing-/booking offices in Europe. I've cruised onboard almost all of their vessels until/including Meraviglia in June 2018 (a ship which I personally find waayyy to big).
The cruise product got more and more bad, while the ships got (and are getting) bigger. There were (are) so many complaints - all the time. During the last couple of years of my employment I realised that I no longer proudly could represent the company. I therefore voluntarily quit.
MSC indeed has very big problems when it comes to the food, the service and the boring and repetitive entertainment. (FYI: Have cruised onboard a number of a cruise vessels from NCL, RCCL, Celebrity and HAL as well....so I'm quite experienced 😊).
I would say that the main problem for MSC Cruises is the management within all levels...and then I mean the Italian (!) way of leading & managing employees. I feel sorry for the "regular" employees onboard the MSC ships (very many of them are very unhappy as they are not treated well nor respectfully by the bosses).
The captains onboard MSC Cruises are mostly very invisible and silent (which is very uncommon on board ships belonging to all other cruise line shipping companies) - as are even all the other officers in charge. I believe he (they) don't want to get in contact with the passengers...as they are uncomfortable when meeting complaining passengers.
My friend cruised 3 times with MSC (various ships) and she said each time the crew complained so much that it literally made her uncomfortable-she hasn’t cruised with them since and said she never will again.
Wishing LVMH would buy them; can imagine how good they would become.
@@dennisalexanderreilly8624 Won't happen. MSC is a privately owned shipping company from Geneva, Switzerland. Cruise ships are a side business to them.
Never been on MSC before but I'm not hearing good reviews. It's sad that the management isn't involved in solving problems with customers and staff. employees can only do so much if they don't have good management teaching them and leading by example how to provide good customer service. The ships might be more focused on showing off fancy decorations than focusing on customer service. Bad management will destroy a business faster than anything else. Why would employees want to do their jobs if management treats them like shit and expects them to show that same attitude and disrespect toward their customers? I wouldn't want to spend my hard earned money on a vacation that will give me shitty service. I do feel bad for employees subjected to this type of work environment. I would quit and move on.
I'm happy to say on recent MSC cruise 3/22, ships officers were all highly visible & interacted w passengers. The Captains announcement daily always ended w a little humor..the only real downside was the main DR'S food quality..& website/IT booking
Not easy, Lotta glitches..
So sorry to hear of such a bad cruise. Agree with people pushing and shoving. But here’s an exception on Splendor of the Seas when trying to get into an elevator my wife uses a mobility scooter we were pushed back 3 times until a Chinese gentle stood in the door and ordered everyone off to allow us on or the elevator was not going to move. As we entered he apologised for the rudeness of his fellow passengers. Always in bad moments there are uplifting things . Keep up the great 👍 vids hopefully we might see u in the flesh some day.🤩🤩
We just came back from an MSC cruise, never again. Everything you have said is true . Thanks guys :)
You are both so amazing. I can tell how painful it is for you to talk about the negatives but I know I can count on you to be absolutely truthful and that's why you are my favorite cruise channel. Love to you both.
Thanks for being honest guys. We have pondered MSC a few times but have actually been out off by friends who didn’t like it. So your review here just reinforces our decision not to try them ! We love Princess to be honest
Just went on my first MSC cruise. It was outstanding. So much more friendlier than Carnival. The carnival staff will push right through you cut in front of you while you’re walking. I never experience any of that on MSC or feeling like I was crowded I highly recommend this cruise line. I have been cruising since 1983.
100% agree. MSC is our preferred cruise line now.
Ben & David, thank you for creating this video! We were fortunate enough to get one of MSCs "bangin' bargains". While our experience with the staff was immensely different, everything else you said was spot on! We had a similar experience on a Caribbean cruise on the Divina. As a first-timer on MSC, it left me with a sour taste of MSC; I don't know if I share your willingness to cruise with them again
We had a very similar experience when we went on a MSC cruise. We had booked a suite with a balcony but when we got to our stateroom there was just a ceiling to floor sliding door but no balcony! We went to guest services and have never experienced such disrespect from a member of the crew. We let this go for the remainder of the cruise but complained when we got home to our travel provider, all we had from MSC was a 15% discount on a future cruise.
They are first and foremost a shipping company and that's how they made us feel, just another piece of cargo!
We recognise everything you have said, the food, entertainment and the attitude of the crew, just not impressed at all.
Is this for real? So when you opened the door you could fall off the ship or a immediate railing? I would have bounced the charge on my credit card and filed a complaint with my state AG in NY. That's insanity. What ship was this?
There’s more to the story I’m sure
Your karma must be delivering. I have sailed 3 times with MSC and had 3 excellent vacations. Just came back from a Mediterranean cruise and already booked for a Caribbean cruise. 3 sides to every story I guess.
I have cruised at least 20 cruises in the Mediterranean. MSC is an absolute nightmare. Check in from Valencia took 5 hours. Even water you have to use your card to pay. Nothing is free and I love to spend money and pay. But order a bottle of water you have to swipe your card. Nothing impresses me so far. Even if you pay me, I won’t cruise with MSC again.
@@jerrymok3780 Do they have juice machines or something in the Breakfast buffet. I called them the other day. They said only water, coffee and tea. How could that be when all the competition offers some basic juices.
I've done 39 cruises now on various lines and have to say that your review is spot on. Admittedly I've only done 2 on MSC, both newer and absolutely stunning ships (Seaside and Meraviglia) but both those ships would rank dead last with food for sure. Chaotic is the absolute best word to describe the service in the MDR. It seemed like every waiter had too many tables and were spinning around in circles possibly racing against some sort of invisible clock. We had to beg to get things like silverware or another glass of wine. Food was "plopped" on our table as the waiter ran away, almost afraid for us to answer a question (or possibly complain) and we were never checked on. The food was abysmal and am not even close to a foodie. Often dry, bland or cold, I just couldn't believe me eyes. On the Meraviglia, I finally couldn't take it anymore and ate at a specialty restaurant and it was a completely different story as food and service were great. I will say this , the ships themselves are works of art and prices cant be beat (mostly because of numerous reviews like this one). I'd advise, that if you want to sail MSC, first since the price is so low book a specialty dining package as well. Add that together with your fare and you are comparable to the other lines. Other ship service was a bit spotty too but I had some great bartenders (though in every case they were trained by other lines before going to MSC) and my room steward was fantastic. I did get yelled at (it felt like that compared to other lines) by both the loyalty ambassador (go figure with that) and a shop keeper. Both times being really testy with a simple question and basically "it is what you see" and why are you bothering me. Only one other time did that happen on any other line on my other 37 cruises.
I honestly thought I'm the only one that wasn't happy with the food quality on MSC. As everyone seems to have had a blast on the cruise I was on. Everything was so bland to me no matter what I dished or ordered.
Thanks for the warning
Thank you for this video and glad I found it. We JUST came back from the Disney Wish and that crew was top freaking notch. Cannot sign their praises enough. I’m immediately looking for our next cruise and want to try another company just to see. Just crossed MSC off the list. Thank you gents.
Thank you for your honesty and transparency. I dislike it when UA-camrs sugar coat everything and don't give a realistic review because they were endorsed by someone/something etc. or they are afraid they won't get any perks. Love that you are truthful.
I’m so sorry to hear you were treated so poorly. Thank you for your always honest reviews.
What an awful experience guys! This has really put me off this cruise line. I’ve never sailed with MSC, they’ve been on my list but doubt I ever will now. Keep doing you and don’t waste your money on them again!💙💙
just saying i’ve gone on multiple cruises and they all were amazing, the food and crew. my family actually got so close to multiple of the crew on one of the cruises we’re still in contact with them after 8 years it honestly depends. also the food was good idk if others just have higher standards but i loved it
Just had an MSC cruise, it was great. Literally couldn't of been better and no issues with staff at all. They were all super nice, and worked insanely hard
I’ve been on 7 MSC cruises so far, never had a problem with the crew whatsoever. Maybe I’m lucky, I dunno.
Maybe you were not repeatedly breaking all of their rules?
@@jimacheson why would you need to?
I've just booked to go on a Christmas cruise next year on their brand new ship. Beginning to think we'd made a mistake until I saw your comment
@@bluelab5019 jealous, honestly it was so good
I always really appreciate your honesty. I have only sailed on two cruise lines and your candid reviews give me the valuable information I need before I consider other lines. Keep up the great work. Love watching you both.
Thank you for sharing. I couldn't agreed with you more with my experience with MSC. Our room servant kept entering our room without knocking. After entering, she finds that we were sleeping and stood in front of our bed asking what time we would leave the room because she need to clean our room. The food were the same throughout the 7 days we were there. And all of the announcement were in 7 different languages.
Crazy this happened to you guys!Y husband and I have had the best experiences on MSC! Our dining room waiter was so sweet! Bartenders remembered us and gave us free drinks! The food was delicious! We’ve cruised from the US and Europe both the best experiences!
I agree with you, love my 7 cruises with MSC.
Us too! MSC Seascape was amazing. We had nothing like what they’re talking about…interesting vid.
Thank you for being honest about your experience. We are just beginning our retirement travel and need more people like you to be honest about it all.
THANK YOU! I hope they listen to your feedback and respond. Our MSC Divina cruise was dreadful earlier this month, I seriously thought about eating Pringles from the gift shop for dinner. We posted a video on TikTok about our experience and they keep ignoring us. Our video has over half a million views and it is apparent by the comments we are getting, they just don't care about their passengers. I'd rather sail NCL, Royal & Virgin any day 🛳
Most they don’t care about the CREW!
MSC practice SLAVERY with crew members.
The lowest salary ever on a Cruise Line, not enough crew members on board to do all the work, which means double-triple amount of work per crew member.
And all that is reflected in the quality of food and services.
So…. ENJOY YOUR CHEAP CRUISES! 🤷♀️
And wonder yourself if by buying a cheap cruise, you are not encouraging SLAVERY. 🤔🧐
🤣🤣🤣🤣 I loved watching this I’m absolutely here for people trying very hard to hold back on their worst moments ever stories honestly it’s refreshing to hear a story that we can relate too and nothing gets us more riled up than being spoken to rudely or people who don’t know information and fob us off or just don’t bother. As for bad food on a cruise… well I didn’t even think that was possible. Thanks so much for such a great video. Love the down to earth honesty and delivery!
Thank you so much! I try to keep an open mind with the different cruise companies. I am a TA and you have echoed my feelings toward MSC cruise line. I have sailed several times with them
I’ve sailed with MSC once before and remember enjoying it overall. There were issues with the drink package and the queue for customer services was awfully long and then the staff didn’t want to know once you got to the front. I also recall a lot of the other passengers being obnoxious but we were on board with mostly other Europeans so it’s all cultural differences. All in all an enjoyable holiday. 10’years later I’m going on the virtuosa and I’m looking forward to it! ☺️
Thank you guys for your honesty, very refreshing and endearing to your UA-cam channel. I never fancied MSC anyway and very pleased to have had my concerns verified.
Thank you for another great and honest video guys. I was horrified to hear about your experience aboard the Virtuoso, absolutely shocking. I agree with every comment you made as I had cruised twice with MSC and quite frankly, I very much doubt there’ll be a third. My son is about to board this ship next weekend…I feel sorry for him already!
Hi guys, I am so grateful for your honest review as I was contemplating going on a cruise with MSC but wanted to first check out other people’s experiences. Your review has helped me alot to make my final choice. I value all the things you commented on too so will now take a further look at other cruise lines before making my choice! Thanks!
great review... been wondering about MSC, so appreciate your honest feedback
Thanks for a upfront and honest review. I have sailed with other cruise lines and never experienced anything like you described. We were thinking of doing a MSC this a summer but you have helped with our decision. We work to hard and have very little time off to even take the chance…. Thanks
My very first cruise was on MSC Armonia January 2019. One of their older, smaller ships and boy is this review spot on. I’m so glad my experience didn’t completely turn me off from cruising.
Hi Guys, I had two friends who sailed on MSC, they lasted 3 days. After their return, we had them over for dinner and they certainly gave MSC up the river for hours. Agast!! As they were leaving the ship a crew member said they did not appreciate a luxury cruise experience. You guys were kind our friends were not. You can imagine. I enjoy your videos.
Thank you so much for the great information. So sorry that this happened to you guys. Cruises are expensive.
I just did two Bahamas/Caribbean cruises with MSC on two different ships and I agree with what you are saying. In addition, I found the embarkation process on the Seashore to be excruciating (almost 4 hours) and I found the quality of drinks (i.e. mixers) to be inferior to what I get in other cruise lines. I am thinking about cancelling another cruise I had with them in February and rescheduling with another cruise line. I just can't think of a reason to go back on MSC.
Thank you for this honest review. When I first started cruising solo, MSC was actively refusing to price or book solos. I wrote them off then and never looked back.
Not to over-generalize, but my worst cruise was an NCL cruise from Florida that was fire-sale priced at the last minute. Trashy people bottom feed the lowest prices. Many passengers were rude and horrible and the crew couldn’t handle them.
You guys are amazing...love you both for your honesty, fairness and impartial opinions. Carry on the great work!
Wow! So sorry you both went through that. I do need to scratch that line off my list.
Thank you so much for your videos! I’m paying a lot of money for a vacation and these are the things I need to know! ❤️
I’ve heard so many negative things about MSC from multiple people. I’ve heard even the good things are hit and miss too. It really doesn’t seem worth the gamble to try it. I’m used to and love Princess so I feel I would end up super disappointed. Thanks for the info. I very much appreciate the honesty.
i love msc- so there ya go.....
@@nan-sea3814 I’m glad you like it. I haven’t seen anything that really appeals to me besides the physical ship itself in any vlogs I’ve watched. 🤷🏻♀️
@@eileenmcdonald1599 I’ve heard the same things other places. I don’t rely on one source. Do you know them personally? Why would you say that if you don’t know them?
100% spot on. We are on the MSC Seaside right now and not having a great time. It's our first ever cruise and most likely the last. Really badly organised and the main restaurant has dreadful food and service.
That's crazy. We just sailed MSC last week and the crew was absolutely amazing. Best service we've ever experienced.
I'm glad to say that I had a good experience with MSC also, with wonderful treatment from the crew.
Don’t believe everything you hear on UA-cam! These guys are paid to say what they do and there’s little “honesty” here!
My first cruise was on the MSC Splendida in the Mediterranean in 2012 and I had many of the same experiences you outlined in this video. It’s a shame they haven’t improved as a cruise line in the last ten years.
i went on cruises in 2011, 2015 and 2018 and they were all absolutely amazing… idk what you guys are going through😭
Hi guys! As always I enjoyed your informative vlog. We have sailed 3 times MCS from Venice and Amsterdam. Your description of the level of service is totally spot-on and I too had an incredible negative experience with a crew member on the Preziosa pool bar. I have luckily experienced other cruise lines as a passenger and customer service is definitely the reason why cruising is so much nicer than shore side hotels.
Being an ex-marine engineer officer in the early ‘80’s with Princess Cruises (tiny ships max..650 passengers) I was educated and trained that passengers were KING and we did not give them NO for an answer….unthinkably.
Well, keep up the excellent work and for sharing your experiences. 😀 Dave Kramer
Thank you so much for your honest experience with MSC. I've been on three cruises with them and can't agree more with your review of the food on board. However, I have always found people to be respectful and accommodating. On a cruise last summer, I was unable with the cabin we were upgrading to, and lost our balcony (for a large window in the front). I expressed my concern and was upgraded to a balcony cabin in the back of the ship - stunning. You are right about the interior of the boat - without hesitation - modern and beautiful. I am heading on the second voyage of the Euriba to Norway in two weeks and thrilled to be on a ship that is totally environmentally responsible.
💓 Love you guys! This video just randomly showed up (I wasn't even searching for anything cruise-related) and I'm HOOKED! 💓
Thank you!
Appreciate you using your platform to call out these problems, I bet some people have experienced similar situations but had no way to warn others. Hopefully this will be a wake up call for them to get their act together or they'll slowly die off 👋🛳️
Refreshing to see a video that was fair and honest. Keep up the good work.
Thank you for this video. I am loyal to MSC because of their itinerary & prices. My first MSC cruise was to Cuba. This hooked me. Recently did MSC Yacht Club. Amazing service! Going on the MSC Seashore in May 2022. I do have to agree on the food. Carnival & Royal are better, but like you said in your video "The food is ok if you are not picky". I'm hopeful that MSC will improve in the area you described because I would hate to think that my best MSC cruise was the MSC Armonia December 2018 🙂. Thanks again guys!
I heard the Yacht Club was better and way cheaper than Norwegian's Haven.
How was the MSC Seashore?
@@baaamakingbaaaa I have never been on Norwegian.
@@aaronwoodyear4036 I loved it. New ship. We liked the MSC Meraviglia better.
@@aaronwoodyear4036 beautiful. I was there in October 2022. Of course it helped being theme after New York City. My home.
Please keep us updated if you hear of any changes msc is making to improve customer service. Thank you guys for the awesome content. Wife and I love your videos
From what you have said and other cruise vloggers plus what we’ve researched, this is not a cruise line we will ever give money to. It breaks my heart as someone who used to be in the service industry that you had this experience. Thank you for your honesty
I took an MSC cruise in 2005 and felt all the things that you are talking about. I am so sad to know that it hasn't changed a bit, maybe gotten worse!
Wow! I've been on some 23 cruises (CCL, NCL, Princess, RCCL etc.) and I bet that if a crew member so much as raised their voice to a passenger, they would be fired on the spot. You guys are very forgiving to the unforgivable. Fair waves and following seas to you.
I think what you meant to say, was Fairwinds and following seas
I would have requested Captain’s Mast against the manager, head waiter and any other crew member yelling at me. I would try to get them fired, No excuse for a crew member yelling at a customer. You are basically paying The Ship’s parent company for their service.
Our MSC Divina cruise was the worst of almost 40 cruises! I agree with all you said and more negative! I will NEVER again at any price. WE SAW THEM RE-use DIRTY SILVERWARE! There are so many better values and I AM trying to put you off! Don’t do it!!
After your recent drama with MSC this video pops up
Great review. Spot on. We sailed in the yacht club. The food was awful everywhere except The Butcher's Cut. The only way we would sail MSC again would be in the yacht club.
Hi Guys, I just wanted to say thank you two for your honesty. My wife and I have been on a few cruises, but not that many. We are seniors, and we do enjoy good food, the entertainment and above all good customer service. We are on a limited income and we think that everyone should get those three things on their cruise. We were thinking of trying MSC, but not any more. Again thank you for your informative vlog. We are subscribers to your channel and watch you two all of the time. Keep Cruising!!!
Please don't discount MSC, I have sailed 21 days with the line (both pre and post pandemic) and have another booked for May 2023. My wife and I have numerous sailings with other carriers under our belts and have never had anything but a great time on this line, and the price-point is excellent. In fact: the brand-new Seascape is due out this winter and we booked a 7-day Caribbean sailing with a a balcony and also received a $200 onboard credit for less than $600pp! Not only, but they point-matched us to our Platinum status and we are receiving even more perks as senior Voyager Club members...with only 21 MSC days to our credit!
We have cruised MSC twice with a third booked BUT we have only cruised in the Yacht Club. The ship within a ship is spectacular - 5 star drinks, food, service, butler and amenities. The dining with new men everyday with sommelier is what has us rebooking each time. The management, kitchen and service is managed completely separate than the rest of the ship. We travel in the Yacht Club without a need to access the rest of the ship though so for those who love to explore the rest of the ship, this will not work. I would be interested to see how you felt about the Yacht Club in comparison to your recent review of the Haven on the Viva.
We booked a Baltic cruise with MSC on the basis that it seemed really good value, it was a medium sized ship (The Magnifica) and the itinerary included 2 days in Stockholm which is a city that we wanted to see. So far so good despite having reservations about the food. MSC then changed the ship to the Virtuosa which they called an upgrade and our travel agent told us that the itinerary was the same. We wouldn't have booked on such a large ship in the first place but decided to bite the bullet and go ahead. We then found out some weeks later that the itinerary had changed and instead of Stockholm we were going to spend 2 days in Copenhagen, a place that we have done to death. So we were now on a ship that we wouldn't have chosen and it wasn't going to where we wanted to go. On that basis we asked for our £200 deposit to be refunded only to be told that MSC can change the ship and also change the itinerary by up to 50%!! It's in their terms and conditions. Unbelievable really. Maybe we've had a lucky escape listening to your experiences. Better to take a £200 loss rather than shelling out another £3,000. I can't recommend a company that changes your holiday and won't refund your deposit. We will stick with Cunard, Princess, P and O and Celebrity in the future. MSC are now a non-starter. I thought I would share this with you two gentlemen and your viewers. Keep up the good work.
Never had the desire to cruise on MSC, and you've convinced me to continue that! Great video, thank you for the info - even if it's hard to talk about the bad stuff.
Thanks for the blog. I am no longer interested in sailing on MSC. I did want to try it once in the yacht club, but forget now.
So a couple of malcontents can make you choose a different cruise line? Ok
Totally agree with everything you've said guys! We have done 2 MSC cruises and will never go again. Low standards.
thanks for all you do. I have cruised before but it's nice to see what you experienced
My wife and I went on a MSC cruise and vowed to never give them another penny of our money. This review is spot on. Big ship, but the crew were some of the rudest people we've ever met...and the food was very disappointing.
Which ship or destination?
100% agreed … Rude Crew
and AWFUL FOOD
same experience we had on MSC Meraviglia . Never again!! rude and worse food
When did you cruise with them and which ship? I cruised with them back in 2019 and service was excellent.
I guess everyone should cancel their gratuities and only tip people that are nice. Imagine if everyone decide to cancel their gratuities that would pass a strong message.
Agree with your review 100%. I’ve sailed on multiple cruise lines and after sailing on MSC Virtuosa in August, I found it was the worst cruise I’ve been on.
It was such a shame because the ship itself was beautiful and we were lucky to have lovely weather on a Southampton roundtrip British isles cruise.
The cruise was let down by poor service, mediocre food, underwhelming entertainment and Covid protocols that did not deliver what was promised by MSC. The ship was massively overcrowded and the holiday felt like one long queue.
Same experience. The queue for the buffet was out onto the sun deck!
I'm doing the same cruise next weekend from Southampton also, I had no idea MSC had such a bad reputation
@@thatonetemplar Hopefully you will have an amazing time now that things have calmed down a bit with Covid and it will be quieter as you’re not going in the school holidays.
Document and photograph any issues you encounter just in case- I ended up taking MSC to small claims court and got my money back.
The ship itself is stunning and there’s so much to do. I went on one of MSC’s first Southampton British isles trips after they resumed sailing following the pandemic. Hopefully, MSC have ironed out all their teething issues and all will be fine for you.
@@bluebell151 What happened on your cruise to warrant the small claims court?
@@thatonetemplar MSC advertised certain things including social distancing in bars & restaurants, limited capacity in the pools and social distancing around the pools, booking system for the kids club, no self-service in the buffet, strict covid protocols etc., it was all on the website. However, on the cruise I was on in August-Sept 2021, I don’t believe MSC delivered what was promised. The ship was so crowded, it was impossible to implement social distancing- so effectively a breach of contract. In addition, after my child caught covid on board, we were put into quarantine in an isolation cabin that had not been cleaned properly since having other covid symptomatic passengers in it. There was still food and rubbish from the previous passengers, dirty cups, balcony, bed. It was really horrible and scary. Again, a breach of contract because the rigorous covid protocols MSC advertised were not evident.
I complained multiple times and MSC ignored me so I went through small claims court which was another hassle.
This was over 6 months ago now and I don’t want to worry you, hopefully everything will be smooth sailing for you and it’s only a weekend so you can enjoy all the fun things they have on board.
My husband and I sailed on the MSC Seaside a few years ago. We did notice that the crew wasn't as friendly as Carnival. We also didn't like any of the food in the dining room.
I went on an Al and Chuck RuPaul Drag Race Crusie about 5 years ago, when MSC first started sailing out of Miami. The cruise was okay, the food was good, but the service was totally horrific. Their staff had no idea!
Thank you for your candid review. My husband and I had 2 cruises on the MSC Maraviglia and enjoyed it very much. However, we did cruise at the Yacht Club level. The service was fantastic in the Yacht Club. We did notice we got extra attention outside the Yacht Club when presenting our Yacht Club wrist band. We have cancelled recent bookings on MSC because of their lack of COVID protocols. We prefer Norwegian with its mandatory vaccination and pre-embarkation testing at the port.
I'm so sorry you had these experiences... I just returned home from my very first cruise (Norwegian Bliss) and I was blown away by how amazing and helpful our crew was.. I imagine that if any of the crew had screamed at guests like the MSC ones, they'd be immediately booted by NCL...
I'm
Wow, you basically said the same as a video I did about the MSC Musica in 2018. You done it far better of course and expressed it very well, because I really understood where you were coming from. The ships are beautiful and the itinerarys are great I agree but it's unfortunate the rest is not up to the same standard.
You know I had to rewatch this video after what just happened!
They were literally CENSORED on a recent MSC Europa cruise, yet they gave it a 5-star review, concerning the food, the accommodations, etc. The Ship's management blew it big time!@_rosamunde
You two are always so fair and balanced. Even describing your worst cruise you still point out positive aspects. I just love watching you. ❤️❤️
Do yu also read Hands Andersons Fairy Tales also?Some of yu will believe anything you are told without checking. Let us have details bu tat rarely happens.
Fair and balanced? Now that's funny.
Did MSC Virtuosa in June and totally agree with your review. Beautiful ship, clean and rooms well appointed but food, entertainment and Wi-Fi are appalling. Booked another cruise line next year to Caribbean.
I know this video is a couple of years old now, but thanks for sharing this. There are simply far too many cruise lines to choose from to have to put up with bad and/or abusive service and behavior. That buffet manager needs to receive anger management and customer service training or lose his job. That simply is not acceptable. People do not need to settle for that kind of treatment when they can spend their money with a cruise line that excels in making their guests feel welcomed. Personally, I have absolutely no interest in cruising with MSC....especially if that's how they treat their clientele. No way.
❤️ MSC cruises, have sailed 6 times with MSC and have not been able to fault anything, from service, food or entertainment, would thoroughly recommend them.
Agreed!!
Same here, always very varm service and very helpful.
LOVE, LOVE, LOVE watching you guys! Always good fun.... The most important things for us on a cruise are the FOOD and entertainment. How can they mess that part up? I believe they are the most important things. Any time we cruise we become very friendly with the staff because we are treated so well, people who are cheerfull and friendly and so helpful. We have always found that, on every cruise. I would be so upset if I was treated the way you were on my vacation. (I would probably have cried too, Ben).We cruise for the fun, please dont rob me of my fun!!!!! Hope to cruise with you guys sometime, love your great humor. Well Done.
Thank you for the honest review. Vacation time is very precious time and we don't want to waste it on a mediocre cruise line when we can pay a bit more and get value.
I am sorry to hear about all your bad experiences with MSC. The best cruise I was ever on was the MSC Seaside sailing out of Miami, the first year it sailed. This was about two years prior to the lockdowns. I loved every thing about the ship and my experiences on it. It seems that maybe that big gap of sailings between then and now had a tool on this line, based on your experiences. I hope that after a while, they get back to how good they were before. Based on my experiences I would surely sail on them again.
I just had my first ever cruise tour on MSC Bellissima and I must say I had a very great time on the ship. The crew were so kind as well as the service. Of course there were some confusing things, but if I asked about I got an explaination so it was fine. The food was very good as well and the entertainment options were very funny as well. Maybe I feel that way because it was my first time ever but I have had great experiences.
Wow! MSC.. I've read a lot of bad reviews about this crusieline too and hearing it from you guys, omg! It just made it official and legit that this is not worth a trip to experience and thanks for informing us. Would never ever try that cruise line for sure. Love u both! Happy Holidays!
msc divina and armonia both great. don't listen to these guys
Exactly my experience with MSC! A crew member swore in front of my kids and I made a formal complaint. Ended up in the Hotel Directors office and had a meeting with him, he basically said he was embarrassed to work for MSC and they will never reach the same standards as RCI etc. Will never be back!
I have taken three msc cruises so far and I'm going to take another one in February. I have no complaints at all neither about the crew nor about the staff. We enjoyed our vacation. When it comes to food I have to say that I always dine in the restaurants, not in the buffet and I can't complain about the quality at all. I like msc cruises. I have also tried other cruise lines but I prefer msc because the quality you get is definitely worth the price. 😊
You got very lucky, try going on a real cruise and it will be night and day.
I have done 10 MSC Cruises both in Europe and New England and Caribbean. ALWAYS HAD AGREAT TIME! Food is not bad, but you need to enjoy European style cooking. The two worst cruises I have been on are Celebraty
Been on RC and was happy but was also very expensive compared . 2 celeberty cruises and both were disasters.
Have been on Carnival and Norwegian. Trying Princess in Aug.
This is interesting because if they are so surly and disorganized it does make you think what would happen in the event that something went really sideways at sea.