Hey there, just purchased the 2200 with manual frother. Coffee seems to come out a bit watery … espresso seems fine but coffee even in the highest strength is still watery. Coffee beans have been filled accordingly, activation of aqua clean and everything done perfectly …
Hey Dan, thank you for your comment. Congratulations on your new purchase! We hope you are enjoying your new coffee machine :) We are sorry to hear you're having issues wit h the strength of the coffee, we would like to look into this further for you. We recommend you descale your machine once, and check to see if the coffee is still the same. Hope to hear from you soon!
@@Philips thank you, descaling a brand new machine? Maybe I need to do some more coffees for it to calibrate itself? For descaling I need to purchase the separate cleansing liquid anyway
Thanks for your comment, Dan. Please contact our colleagues on Facebook (Philips) or Twitter (@PhilipsCare). They will be more than happy to assist you further with your issue.
Which way do I turn the knob to get finer grinds? Is it clockwise or counterclockwise? Is the extremely tiny tab to the left of the knob, on the inside edge of the coffee hopper the indicator for the grind size? If I follow the (what I suspect to be) indicator I need to turn the knob counterclockwise for finer grinds. However, the arrows on the knob shows that I need to turn the knob clockwise for finer grinds. This is confusing. Which is it?
Hi, thanks for your message and interest. The right way to adjust the knob is this; when choosing the smaller dot, the beans get ground finer, which results in stronger coffee. In order to get it to the right setting, you'll have to turn the knob counterclockwise (the tab on the left side is the indicator). Please do keep in mind, that the difference in taste might only be noticeable after making a few cups of coffee, as the machine takes time to adjust. Feel free to let us know if you have any further questions!
Aklınızda bulunsun; süt haznesine içine kaymak karışmış doğal sağım süt koymayın. Süzülmüş olmasından emin olun. Hazne çevresinden kürdan kadar geniş basınç kanalları var. Süt kaymağı oraya giriyor, damar yolunu tıkayan pıhtı gibi tıkıyor ve makine aşırı derecede buhar çıkarıyor süt vermiyor. Başıma geldi bilginiz olsun dedim.
It only works for cappuccino but you can always make cappuccino with ground coffee without actually adding any ground coffee. Stop the process once you are happy with the amount of milk in your cup. That way you don't waste coffee beans.
i just bought it and used it for the first time its amazing, my question is, do you have to do the "aqua clean" and "clean" function after each use? i just clean it by hand
Hi Halardras, thank you for reaching out. We recommend cleaning the milk container and the classic milk frother after each use. You can find more information about cleaning and maintenance of your machine in our user manual, pages 12 -15: to.philips/6052Mx8x8. However, we are still happy to assist you further! Please consider reaching out to us via one of our social media channels. We’re available 24/7 on Facebook (to.philips/6053Mx8xD) and Twitter (to.philips/6054Mx8xE). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Hello amazing video, I would like to ask u if there a setting which can set how much coffee beans in gr can take the machine I want for an espresso about 15 gr.
Hello, thank you for your message and your interest in our product. We are glad to hear that you enjoy our video. To answer your question, there is no setting that can directly control the amount of coffee beans in grams that the machine can take. However, you can adjust the strength of your espresso by using the AROMA button on the front panel of the machine. The more beans you see on the display, the stronger the espresso will be. You can also use the grinder adjustment knob inside the bean container to change the fineness of the grind. The finer the grind, the more coffee will be extracted. Please refer to the user manual for more details on how to use these features. We hope this helps you achieve your desired espresso. If you have any further questions or issues, please do not hesitate to contact us again via this chat. We are always happy to assist you.
Very nice machine! I have it for 3 months now and am starting to use only that machine from the others 8 machines i have! The only problem is that i want an option just to make me some more foam milk because my wife drinks latte and not a cappuccino. (I know that we can trick the machine to do more foam with the ground coffee trick) but i would love a simple button for extra foam for the money we buy it:)
Hi there, thanks for your feedback! :) We'd like to see if we could help you achieve the foamy coffee you'd like to achieve. To proceed, please indicate the model number of your machine, along with your country of residence.
Hi Steve, do you have still this machine in use and are you still happy with it? I need a new one and this one looks very interesting! Greatings from Germany Torben
TOP Video 👍 1. woran kann man genau sehen, welcher Mahlgrad eingestellt ist? 2. gäbe es eine zu empfehlende Schutzfolie für die Abtropfschale, die ansonsten zeitnah durch die Tassen verkratzt? 3. dieses "klopfen" während der Zubereitung des Milchschaums für einen Cappuccino ist ok? 4. welche Tabs zur regelmäßigen Entfernung des KaffeeFETTs an/in der Brühgruppe? Danke & Servus aus MUC 😉
Hallo und Danke für Deine Fragen. 1. Das Rädchen oben zum Einstellen des Mahlgrades ist beschriftet und am linken Rand neben dem Rad ist der Indikator, der Dir zeigt welcher Mahlgrad gerade eingestellt ist. 2. Eine Schutzfolie für die Abtropfschale gibt es nicht, wir haben aber noch nicht die Kritik gehört, dass diese durch Tassen zerkratzen würde. Sollte die Abtropfschale jedoch kaputtgehen kann die Abtropfschale im Zweifel nachbestellt werden. 3. Das kommt ganz auf das Klopfen an, das können wir so ohne weiteres leider nicht beantworten, wenn Du willst, kannst Du uns aber eine Direktnachricht auf Instagram oder Facebook schicken, dann können wir uns das genauer anschauen/anhören. 4. Die passenden Tabletten findest Du in unserem Shop mit der Produktnummer CA6704/10. Wenn Du noch weitere Fragen hast, sind wir gerne für Dich da. 😊 Liebe Grüße 💙
Hello Sargen, thanks for reaching out. Unfortunately, the 2200-series LatteGo can't be used to make a Latte Macchiato (espresso, cappuccino, and regular coffee, as well as dispensing hot water). We're sorry that we can't provide you with better news.
Great video! We bought the machine a month ago and we are pretty satisfied but cannot get the perfect espresso out of it. Could you please advise what is the best combination of settings in order to produce the best espresso that this machine can produce? Now the grinder is on 4 (from 12), Aroma strength is on 3 (max), Drink quantity is on 1 (min). But the espresso is still slightly watery and has a slightly burnt taste. Please help.
Hi there Vladimir, thank you for your comment. We're sorry to hear you can't get the perfect espresso out of your coffee machine just yet. Please feel free to reach out to us via our Social Media channels, or via the contact details on our website. Our local colleagues will be happy to look into this for you. :)
@@Philips Interesting reply. Is this not a social media channel we are on? It would be helpful for your business in the long run if you actually answered people's questions instead of sending them far and wide to do what is probably a quick fix. Now I am hesitant to purchase this...
Kahve makinem bugün geldi ve denediğimde süt koyma haznesine sütü koyduğumfa altındaki o kırmızı işaretli yerden süt dökülüyor oranın delik mi olması gerekiyor
Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6051wMDwZ linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6052wMDww linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle.
Hi there, thanks for reaching out. It is possible to adjust the quantity of milk in your drinks with certain models - if there is a "milk quantity" option next to the "coffee quantity" option on the display, your model comes with this feature. Feel free to let us know if you have any other questions!
Hi Maja, in the milk menu you can select just the milk you'd like to make! You can read a little more about it on this page; to.philips/60503DJOE. Feel free to let us know if you have any furhter questions!
Hello, thanks for reaching out. Do you wish to clean your LatteGo? If so, then no, the hopper does not need to be filled with beans. Did you clean the device according to the steps shown here: to.philips/6051YRhXd. Awaiting your reply.
@@Philips Hi, thank you for such a quick response! My machine just has the milk frother, not the LatteGo. It's brand new right out of the box (so I'm assuming there's no cleaning needed at this point) and I'm doing the "Rinsing the machine" step in the "Before first use" in the instructions. Only a few drops came out of the coffee spout and nothing out of the hot water spout. The water tank is filled to the line and definitely pushed all the way in.
Thanks for elaborating. Would it be possible to share the model number of your device? You can find this on the product sticker on the inside of the maintenance door (right side of the device). We can then take a closer look. Talk to you soon.
Thanks for sharing. This does warrant a closer look, as we don't have a specific troubleshoot for this situation. Therefore, we would like to connect with our product experts for a closer look. However, to do so will require some additional information. Therefore, we kindly ask you to contact us via our website, so that we can provide further assistance: to.philips/6056YrwQI. We hope to speak with you soon.
I do the same things in the first installation but the machine does not start ringing the hot water. I place the water tank correctly too. Is it a problem? What should I do? I am unhappy about not drinking my first coffee :///
Hi Damla, thanks for your comment. We regret to hear that you're not able to make a coffee with your LatteGo espresso machine. Don't hesitate to contact us via Facebook (@Philips), Twitter (@PhilipsCare) or via one of the channels mentioned on to.philips/6055PSeeB if you still need assistance with your device. Via those channels, we can better look into your device's behaviour and look for a solution. Wishing you a good week.
Not a dumb question at all. :) Our team is happy to have a look into this for you. Could you please contact us on Facebook, X or through our website? We're happy to help!
Hi Reme, thanks for leaving this comment. We're sorry to hear that the milk of your espresso machine is not sufficiently hot. To adjust the water temperature, please follow these steps: a) Press the on/off button to switch off the machine. b) When the machine is switched off: press and hold the coffee quantity icon until the lights in this icon go on. c) Tap the quantity icon to select the required temperature: normal, high or max (respectively 1, 2 or 3 lights are on) d) When you have finished setting the coffee temperature, press the start/stop button. e) Press the on/off button to switch on the machine again. We hope this helps! Regarding the temperature of the milk, this unfortunately cannot be adjusted via settings. The milk should be simultaneously heated when using the LatteGo milk frother. If this isn't the case, please feel free to contact us via our Philips Home Living pages (Facebook or Twitter). We'll be happy to take a closer look.
Hello Irvin, thanks for your question. The 2200 series can make Espresso, Cappuccino, and Americano. To brew a cappuccino, please fill the milk in the milk container, and press the corresponding drink icon on the control panel. We hope this helps!
es facíl para configurar permanentemente la leche y el café deseado (presionar por 3 segundos el botón de capucchino). pero para elejir la opción de memoria, ¿cómo debe hacerse? Gracias! It is easy to permanently set the milk and the desired coffee (press the cappuccino button for 3 seconds). but to choose the option from memory, how should it be done? Thanks!
Thanks for reaching out, Rubius. Also, congratulations with your new espresso machine! It is normal that there is a strong plastic smell/taste when using the device for the first time, since the device is completely new. This should disappear once you start using the device more regularly. We hope this helps, but do let us know if there are any further questions.
@@Philips I have had a Krupps espresso maker since 2005. I use it twice per day. I still taste and smell plastic smell even though it is BPA-free. I pour it over plants but will not make coffee without fresh water
There is one bold minus that crosses out all the advantages. Each time after switching on, the system is washed, a certain amount of water is poured into the pan, and the washing water remains in the system. Then, when you start the preparation of the drink, before serving coffee, the remnants of water that remained in the system after washing are poured into the mug, and then coffee immediately enters there. It is not clear why such a "cool" cleaning of the system is needed, if in the end this washing slag gets into the drink? For example, you can see here 2: 30 ua-cam.com/video/jwO8M2_a8AA/v-deo.html
? That’s clean water lol. All machines do that. I have a De Longhi of 700€ and it’s the same. The alternative is the water going back into the water tank…which is the same.
Hi there, thanks for sharing your experience with the Series 2200 LatteGo espresso machine. We appreciate your feedback regarding the bean container. Please feel free to contact us via social media or via one of the channels mentioned on to.philips/6050RHUFq if you need assistance. We'd be happy to see what we can do for you.
The activation of the AquaClean water filter It didn't work for me the way you did. The filter comes off and starts to float. Did I miss something of the instructions?
Hi. I have a problem. Lately the water doesn' t come out from the coffee spout but ends up inside and under the machine. One cup of coffee is normal and the next one is only half amount . And during the switch on and off the water goes inside the machine. Thank you.
Hi there! Thank you for connecting with us. We understand your concern regarding your automatic coffee machine. To proceed further, could you please share with us your country of residence in a private message? Awaiting response.
Hi, thank you for sharing your country of residence with us. We understand your concern regarding your Philips automatic coffee machine. We are looking into this for you and will get back to you shortly.
Tere, usun, et saame teile abiks olla. Palun võtke meiega ühendust kas Facebooki sõnumi või telefoni teel. Jätame teile ka lingi kus saate kontakti võtta. Jääme teie sõnumit ootama! to.philips/60553V6wf '
Hi, thanks for your comment. We're thrilled to hear that your new EP2224/10 is exceeding expectations and bringing the cafe-quality experience into your home. It's our goal to provide coffee lovers like you with the finest quality in every cup, and it sounds like we've hit the mark! Remember, your machine is versatile and customizable, so you can enjoy a range of coffee styles to suit any preference. Should you have any questions or need tips to further enhance your coffee experience, our team is always on hand to assist. Enjoy your coffee moments! ☕✨
Thanks for reaching out. Pai. We have to disappoint you, unfortunately: it's not possible to make frothed milk only. A coffee type must be selected first, so that the milk can be added afterwards. We're sorry that we can provide you with different news, but we hope this explains the situation.
Dear Philips Team, I ordered this machine a month ago. Unfortunately, the milk foam? (i guess) is not really good. We tried everything with different typ of milks (fat, less fat, no fat) and all the time it came straight form the fridge. We are very dissapointed with the poor quality of the foam, because we saw many videos before buying and it look much better on video than in Person. Can you help us? Best regards, Simon
Hey there, Simon, thank you bringing this to our attention. Sorry to hear that there seems to be an issue with the milk foamer. Could you please send us a private message via Twitter (@PhilipsCare) or Facebook (@Philips) with a picture of the product details? You should be able to find them at the back of the device. Then we will be able to look into this further. Looking forward to hearing back from you.
Hi Simon, were you able to fix your milk foam? I have the same problem. On marketing materials like this one foam looks like an inch thick, but in reality it is just poured milk. I'm thinking about returning the machine...
@@TheMegaCburn After some tinkering I've found out that what works best for me is: cold high fat milk, long narrow glass. Even when making 1 cup of cappuccino, milk has to be topped all the way up top in the milk container. I've also rinsed the milk container for few minutes in hot water just to make sure no milk residue is dried there. Foam still doesn't look like on marketing materials, but it's better now.
Hi Kam, thanks for your message. If you'd like to increase the volume of your drink, and it's already set to the highest setting, we'd recommend manually adding an espresso or milk to the drink, depending on your preference. If you'd like more information on that, regarding a specific drink, feel free to message us on Facebook or Twitter, and we'd be happy to assist!
@@Philips I tried programming the cappuccino but the milk frothing stopped by itself BEFORE I pressed stop/start button (and then the coffee started pouring). Even in the programmable mode, there is no way to adjust how much milk is being frothed? (There was enough milk in the contained but the machine didn’t use it) sorry, I dont use either twitter or fb and your customer line was unable to help me. They just said to reset the machine.
Thanks for the reply, Kam. We recommend trying out the tips found on the website. For example, here you can find tips on how to adjust the drink volume of your machine: to.philips/6051OjMfh. Let us know if this did the trick for you! :)
Hallo Husam, vielen Dank für Deinen Beitrag. Nein, dass können wir so nicht sagen. Wichtig ist, dass die Kaffeepulvermenge richtig eingestellt ist. Dies kann auch die Stärke des Kaffees beeinflussen. Bei weiteren Fragen kannst Du uns gerne jederzeit schreiben. Liebe Grüße 😊
Hi, thank you for reaching out, and apologies for the delayed response. Could you kindly contact us via one of our social media channels, so we can assist you further? We’re available 24/7 on Facebook (to.philips/6051MLtDt) and Twitter (to.philips/6052MLtDQ). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Okay so it didn't work I tried putting the water filter, the lights were in orange and flashing and it meant they were air inside the machine So i tried asking two cup of hot water as the guide said but it was impossible since i could only start the machine and the water wasn't hot or pourring clearly It's been two hours and i don't know what to do
Hi Guiny, thanks for your comment. We’re sorry to hear you're having trouble with your EP2231/40. It sounds like there might be air trapped inside the machine. Let's try these steps to resolve the issue: 1. Remove the AquaClean filter from the water tank. 2. Fill the water tank with fresh water and place it back. 3. Turn on the machine and let it heat up. 4. Select hot water and dispense 2-3 cups of hot water. This should help release any trapped air. 5. If this works, reinsert the AquaClean filter and dispense another 2-3 cups of hot water. If the problem persists, we kindly advise you to contact our customer service team through one of our social media channels, or the support page on our website. We’ll be happy to assist you further!
How unfortunate, Guilherme! Let's see if we can help out. Are you using the device for the first time? If so, your espresso machine will need some time to adjust: after brewing some more coffee, there will be an improvement in taste. If this is not the case, is the brew group cleaned regularly, and have you tried adjusted the aroma settings? We hope to hear from you.
@@Philips I got it yesterday. I bought high quality beans, tried different settings and nothing. I’ve done many expressos and cappuccinos. I’m not sure if mine came with a defect. Can I return it? The worst part is that I want it to work so badly
Thanks for coming back. How many cups of coffee have you made so far? Should you wish to return the espresso machine, we recommend checking the options with the retailer that you purchased the device from for the options. Awaiting your reply.
Thanks for getting back to us. Would it be an option to contact the retailer and discuss the options? Feel free to let us know if you have any questions about this.
Hello Robert. We aren't sure, but we think you are talking about dispensing hot water? If so, these are the steps: 1) If attached, remove LatteGo or the milk frother, 2) Tap the hot water icon. The drink quantity lights go on and show the previous selected drink setting for hot water. After 3) Adjust the hot water quantity to your preference by tapping the drink quantity icon, and 4) Press the start/stop button. The light in the hot water icon flashes and hot water is dispensed from the hot water spout. 5) To stop dispensing hot water before the machine is finished, press the start/stop button again. We hope this helps!
Just an idea, make x2 espresso then press cappucino after milk installation pres play button again it will stop I guess. Maybe you can try this way. Let me know if it is work
Buongiorno ê possibile avere solo il latte montato ed escludere l'aggiunta del caffè? Grazie. P.s. Comunque l'ho acquistata e mi arriva sabato prossimo.🤗
Ciao Massimo, Puoi utilizzare il Pannarello nei modelli dotati di Pannarello per montare il latte e la caraffa in tutti gli altri modelli dotati di LatteGO. Per maggiori info sul funzionamento, clicca qui : to.philips/60571mOf3 Grazie e Buona Giornaa Antonio
Hi there, Mac. With this coffee machine model, you may be able to create cappuccino, espresso, and coffee. If you wish to know more, check out this product leaflet: to.philips/6050GqDHn Hope that helps! :)
Hi there, thanks for reaching out. Could you let us know your country of residence? We'll then be able to ask our local colleagues for further assistance. Thank you!
@@Philips merhaba, kahve öğütümünü kendi yapan bu makinada Espresso veya Cappuchino seçeneklerinin haricinde Coffee tuşu da bulunuyor. bu seçeneğe basınca verdiği kahve filtre kahve midir? Yani Coffee seçeneğinin Espresso'dan farkı nedir? Teşekkürler.
Merhaba, konu ile ilgili yardımcı olabilmemiz için aşağıdaki sosyal medya kanallarımızdan bize ulaşabilirsiniz. to.philips/6054EAgwQ to.philips/6055EAgwv to.philips/6056EAgwa
Hello Christielle, thanks for your interest in our coffee machines. If you click on the link provided in the description (click on "show more" if you don't see it), you can see all prices and product information. We hope this helps!
Je viens d'acquérir la nouvelle 2200 latte go mais malheureusement après 2 essais j'ai aucun café mais plutôt une eau brunâtre. J'ai mis le réglage sur grande tasse avec intensité 2.
Bonjour Maude, Merci pour votre message. Je suis navrée d'apprendre que votre machine LatteGo ne fonctionne pas correctement. Afin de mieux vous assister, pourrais-je avoir la référence de votre appareil format (AB1234/12) ? Dans l'attente de votre retour, Elise
Hi Georgi, thanks for reaching out to us. Great to hear that you're considering the Philips LatteGo for yourself! If you click this link: to.philips/60531RqYv, you can find the the latte option on the image underneath the page. Let us know if you have any other questions. :)
Philips Hi, the video is for the 2200 series, which does not have latte function (only cappuccino), correct? I see the the mention and picture of button it in the manual, but I do not have the button on this machine. So I am guessing only for 3200 series.
Hi, I have this machine for 3 month and now coffe is going to the container and nothing comming out from the place where it sgould go out.. tried trobleshooting it didnt worked, anyone can help?
Thanks for your comment, Audrius. That's unfortunate to hear, as we can imagine that this might be upsetting for you. Please contact our colleagues on Facebook (Philips) or Twitter (@PhilipsCare). They will be more than happy to assist you further.
Hi there, Borche. Thanks for bringing this into our attention. Strictly speaking, only cows and other female mammals can produce milk.😉Launching a new product takes always a lot of technical work and creativity, and finding a good name is also part of the adventure. Amongst other models that not include a milk frothing system, our LatteGo tops your coffee off with a silky-smooth layer of milk foam that honors its name. Your best espresso or capuccino, on the go, and without fussing.
After my odea giro honestly i'm dissapointed, just brought it home and found that i cant control the amount of milk i like to froth, or that i have to spend coffee in order to make a frothed milk cup (actually 2 cups of coffee) for hot choclate if i wish to. My teenagers like a lot of milk in their coffee, i like little, my parents even smaller amts. It's a pitty you cant control the amt of milk.
A bit of extra button presses, but you can froth milk only by picking the pre-ground program (hold aroma/strength button for 3 seconds) but not putting any coffee in.
Hi Atlas, thanks for your message. In order to adjust the milk settings and create a Latte, please have a look at the steps in the user manual on page 8 and 9. You'll find the exact steps to adjust the milk settings. :)
@@Philips there is no steam icon on this machine. There is no way to get milk alone if I simply want to get espresso and want to make my own latte. This is nonsense. That page shows how to adjust milk with steam icon. But there is no steam icon. Thats a big return.🤚🏼
Hi again, Atlas. We'd be happy to take a look at your machine to get a better understanding of what you're referring to, so please feel free to reach out to one of our Philips Home Living pages (Facebook or X). We hope to speak to you soon!
La mia fa rumore come un botto alla fine quando voglio spegnerla e su sussegue anche dell'acqua.. idem quando faccio un caffè qualche goccia d'acqua scende. Perché ? Grazie mille 😉
Ciao @ Stefano! I cicli automatici di risciacquo sono una procedura del tutto normale, per quanto riguarda il rumore consigliamo una valutazione più approfondita presso uno dei nostri Centri Assistenza. A tale proposito ti inviamo un utile link di localizzazione dei nostri Centri: to.philips/6054zPoNA
HI there, Dora. Thank you for your message. It's unfortunate to hear that your milk foster doesn't work properly. We would like to help you with this. Could you please send us a photo of the product sticker in a private message on Facebook (@Philips) or Twitter (PhilipsCare)? Then, we can help you further. We'll await your reply.
Could you please send us a direct message on either Twitter (@PhilipsCare) or Facebook (@Philips)? Then one of our colleagues will pick it up from there. Hope to hear from you soon.
Le marc à café reste liquide ,pour un café très long le goût n'y est plus et comment faire pour obtenir un marc bien sec? Mouture ou autre réglage? Pas satisfait au premier jour.
Bonjour Cathye, Merci pour votre commentaire. Avez-vous vérifié si le groupe de percolation de votre machine à café est sale ou obstrué ? Enlevez le groupe de percolation, rincez-le sous le robinet et laissez-le sécher. Ensuite, lubrifiez les pièces en mouvement. Toutes les indications sont décrites étapes par étapes dans le manuel de votre appareil. Vous pouvez aussi régler le moulin pour changer la mouture des grains de votre café. Pour tout complément d'information, n'hésitez pas à nous contacter par message privé sur nos réseaux sociaux, nous serons ravis de vous renseigner. Cordialement, L'équipe Philips
Hi Laila, thank you for reaching out, and for your interest. You can find more information by clicking on the link in the description (to.philips/605613Inj). Hope this helps. :)
I use it on sunday for the first time. Wow! Everything works 1A. I put my old espressomachine, my coffee maker und water boiler in my cellar. La vie est helle maintenant!
Hallo Ecfemu, danke für Deine Nachricht. Dass Dein Automat Dir Schwierigkeiten bereitet, tut uns sehr leid. Magst Du uns einmal die genaue Modellnummer Deines Gerätes nennen? Dann können wir Dir hoffentlich weiterhelfen. Liebe Grüße 😊
I had this machine only for 3 months and than the machine was defect. Send it to Philips and never came back. Customer service wont help me. Very bad!!!
Hi there. We're very sorry to hear about this and would like to look into it for you! Therefore we'd like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). Our colleagues there will be more than happy to look into it and sort this out. We hope to hear from you!
We're sorry to hear about this. Unfortunately we can't access your previous interaction from here. We'd be happy to help you out on our social media channels and try to sort this out. We do hope to hear from you. Have a nice day.
Hoi Tosca, bedankt voor je reactie. Ik vind het vervelend om dit te horen en daarom wil ik je graag verzoeken om ons via Twitter of Facebook een (privé)bericht te sturen. Dan kunnen we je het beste helpen. We kijken uit naar je reactie. :)
Здравствуйте! Данный фрагмент видеозаписи смонтирован таким образом, чтобы уменьшить хронометраж видео. Если желаете, вы можете ознакомиться с полным циклом приготовления напитка на других видеозаписях!
Je viens de m’acheter machine, lorsque je fais un cappuccino, il n’y a presque rien dans ma tasse, ma quantité de tasse est au maximum…on dirait un espresso tellement il n’y a rien dans ma tasse…vraiment déçu…au prix qu’on paye je peux pas croire qu’on ne peut pas avoir un vrai cappuccino
Bonjour Dom, Je vous remercie de nous avoir interpelés. Je suis désolé pour le désagrément causé. Pourriez-vous me fournir la référence de votre machine à café ? En vous souhaitant une excellente journée. Cordialement, Yves Philips Consumer Care.
Bonjour Dom, Merci pour votre réponse. Il s'agissait bien de ce numéro, merci. Il y a plusieurs facteurs qui peuvent causer ce souci avec votre machine à café: 1) Le filtre à eau AquaClean n’a pas été correctement préparé pour l’installation Je vous conseille de retirer le filtre à eau AquaClean, puis d'essayer de nouveau de préparer un café. Si cela fonctionne, assurez-vous que le filtre à eau AquaClean a été correctement préparé avant de le remettre en place. 2) Le filtre à eau AquaClean est obstrué Il convient de remplacer le filtre à eau AquaClean tous les 3 mois. Un filtre qui date de plus de 3 mois risque d’être obstrué. 3) Le réglage du moulin est défini sur une mouture trop fine Il faut régler le moulin sur une mouture plus grosse (numéro supérieur). Veuillez noter que cela influera sur le goût du café. 4) Le groupe de percolation est sale. Dans ce cas, vous devez enlever le groupe de percolation et le rincez sous le robinet. 5) La buse de distribution du café est sale Il faut nettoyer la buse de distribution du café et ses trous avec un nettoyeur de conduite ou une aiguille. 6) Le compartiment du café prémoulu est obstrué Débranchez la machine et retirez le groupe de percolation. Ouvrez le couvercle du compartiment à café prémoulu et insérez-y le manche d’une cuillère. Agitez le manche de haut en bas pour faire tomber le bouchon de café moulu. 7) Il se peut que du calcaire obstrue le circuit de l’appareil Il faut détartrer la machine à café avec le détartrant Philips. Détartrez toujours la machine si le voyant de détartrage commence à clignoter. Pour plus d'informations sur le nettoyage de votre machine à café, vous pouvez consulter le lien suivant : to.philips/6055K6aSf . Enfin, pour faire de délicieux café une fois votre machine réparée, vous pouvez accéder à nos recettes sur la page web suivante : to.philips/6056K6aSA . J'espère que ces renseignements vous seront utiles. Je reste à votre disposition si vous avez d’autres questions. Cordialement, Elise
Hello, I just purchased the Latte Go 2200- first off horrible name since it doesn't make lattes.. just watery cappuccinos. Very little milk come out and it's not frothy or creamy like in cappuccino or lattes. I am very disappointed in this purchase and would like to return immediately. The functionally of the machine dose not live up to the name or what this video shows in terms of frothy lattes. Very disappointed customer.
Hi Elizabeth, thanks for your comment. We're so sorry to hear that you're not a fan of the LatteGo. We'd love to see if we can improve your experience, so we invite you to send us a message on one of our Philips Home Living pages. There are likely some potential troubleshoots we can try before you return the machine. We hope to hear from you soon!
современная машина без фиксатора фильтра для воды, который постоянно всплывает и никаких несколько минут под водой не помогают. Позор тем, кто разрабатывал эргономику устройства.
Здравствуйте! Для нас важно, чтобы наша техника приносила удовольствие и положительные эмоции. Именно поэтому мы всегда помогаем разобраться в ситуации и отвечаем на все интересующие вопросы по нашей технике. Обратитесь, пожалуйста, на нашу линию поддержки по телефону: 8 (800) 200 - 08 - 80, и наши специалисты подробно объяснят вам процедуру установки фильтра так, чтобы вы не вспоминали о нём до его следующей замены. 😉
Hallo Augustin, vielen Dank für Deinen Kommentar. Obwohl wir uns freuen, dass Du Dich für einen unserer LatteGo Kaffeevollautomaten entschieden hast, finden wir es dennoch sehr schade, dass Du bisher nicht die beste Produkterfahrung gemacht hast. Gerne wollen wir aber schauen, wie wir Dir zur Seite stehen können. Wäre es zunächst möglich, dass Du uns darüber in Kenntnis setzt, was für ein Modell Du besitzt? Die Modellnummer beginnt mit EP und sollte am Typenschild (weißer Aufkleber siehe Hinterseite Maschine) zu finden sein. Vielen Dank vorab und wir würden uns freuen von Dir zu hören. Liebe Grüße
I have just finished setting up mine and I could not be more happier. Video was really helpful, thank you! *sipping cappuccino*
That's awesome to hear, Lucia! Enjoy the cappuccino. ☕
Who settings their Philip Caffe machine 1.1.2023 ? Me hhhh this video is helpful and this is friendly service and I highly recommend it 😊
Thanks for the compliment, it's greatly appreciated! :)
The perfect video guide to start enjoying this great automatic coffee machine. Highly recommended.
This thing is producing even hot water ....amazing
Hey there, just purchased the 2200 with manual frother. Coffee seems to come out a bit watery … espresso seems fine but coffee even in the highest strength is still watery. Coffee beans have been filled accordingly, activation of aqua clean and everything done perfectly …
Hey Dan, thank you for your comment. Congratulations on your new purchase! We hope you are enjoying your new coffee machine :) We are sorry to hear you're having issues wit h the strength of the coffee, we would like to look into this further for you. We recommend you descale your machine once, and check to see if the coffee is still the same. Hope to hear from you soon!
@@Philips thank you, descaling a brand new machine? Maybe I need to do some more coffees for it to calibrate itself? For descaling I need to purchase the separate cleansing liquid anyway
@@Philips Also, is it normal for it to spew out dirty/gray water when the aqua clean filter is activated?
Thanks for your comment, Dan. Please contact our colleagues on Facebook (Philips) or Twitter (@PhilipsCare). They will be more than happy to assist you further with your issue.
Hey Dan. We were wondering if you were able to contact our team through our social media platforms. Feel free to let us know!
Is it possible to set it to be 90% coffee and 10% such regular coffee with a small addition of milk?
Which way do I turn the knob to get finer grinds? Is it clockwise or counterclockwise? Is the extremely tiny tab to the left of the knob, on the inside edge of the coffee hopper the indicator for the grind size? If I follow the (what I suspect to be) indicator I need to turn the knob counterclockwise for finer grinds. However, the arrows on the knob shows that I need to turn the knob clockwise for finer grinds. This is confusing. Which is it?
Hi, thanks for your message and interest. The right way to adjust the knob is this; when choosing the smaller dot, the beans get ground finer, which results in stronger coffee. In order to get it to the right setting, you'll have to turn the knob counterclockwise (the tab on the left side is the indicator). Please do keep in mind, that the difference in taste might only be noticeable after making a few cups of coffee, as the machine takes time to adjust. Feel free to let us know if you have any further questions!
Excellent tutorial. That's why I always get Philips products!
Thank you for the compliment! We always do our best to make it as clear as possible.
I think I can feel the aromatic of the coffee....... Mmmmm smells good! 🍵🍵🍵🍵☕☕☕☕
Aklınızda bulunsun; süt haznesine içine kaymak karışmış doğal sağım süt koymayın. Süzülmüş olmasından emin olun. Hazne çevresinden kürdan kadar geniş basınç kanalları var. Süt kaymağı oraya giriyor, damar yolunu tıkayan pıhtı gibi tıkıyor ve makine aşırı derecede buhar çıkarıyor süt vermiyor. Başıma geldi bilginiz olsun dedim.
Sagol kardeş !
Hi, does the milk frother only work for cappuccino or can i add milk to my regular coffee? If so how do i do so?
Thanks
It only works for cappuccino but you can always make cappuccino with ground coffee without actually adding any ground coffee. Stop the process once you are happy with the amount of milk in your cup. That way you don't waste coffee beans.
@@alextopuzov thanks!
i just bought it and used it for the first time its amazing, my question is, do you have to do the "aqua clean" and "clean" function after each use? i just clean it by hand
Hi Halardras, thank you for reaching out. We recommend cleaning the milk container and the classic milk frother after each use. You can find more information about cleaning and maintenance of your machine in our user manual, pages 12 -15: to.philips/6052Mx8x8. However, we are still happy to assist you further! Please consider reaching out to us via one of our social media channels. We’re available 24/7 on Facebook (to.philips/6053Mx8xD) and Twitter (to.philips/6054Mx8xE). One of our colleagues will then try their best to help you. Hope to speak to you soon.
@@Philips THanks!
You're welcome!
Hello amazing video,
I would like to ask u if there a setting which can set how much coffee beans in gr can take the machine I want for an espresso about 15 gr.
Hello, thank you for your message and your interest in our product. We are glad to hear that you enjoy our video. To answer your question, there is no setting that can directly control the amount of coffee beans in grams that the machine can take. However, you can adjust the strength of your espresso by using the AROMA button on the front panel of the machine. The more beans you see on the display, the stronger the espresso will be. You can also use the grinder adjustment knob inside the bean container to change the fineness of the grind. The finer the grind, the more coffee will be extracted. Please refer to the user manual for more details on how to use these features. We hope this helps you achieve your desired espresso. If you have any further questions or issues, please do not hesitate to contact us again via this chat. We are always happy to assist you.
Very nice machine! I have it for 3 months now and am starting to use only that machine from the others 8 machines i have! The only problem is that i want an option just to make me some more foam milk because my wife drinks latte and not a cappuccino. (I know that we can trick the machine to do more foam with the ground coffee trick) but i would love a simple button for extra foam for the money we buy it:)
Hi there, thanks for your feedback! :) We'd like to see if we could help you achieve the foamy coffee you'd like to achieve. To proceed, please indicate the model number of your machine, along with your country of residence.
If you cut your baby's pacifier and put it on the vertical place, you will get thinner and warmer milk.
@@-number10- What you mean by that? How mean can you be?
@@1konNOS1 for extra hot milk
Can you explain further how to do the trick to get more milk please?
I just got my machine yesterday. Super happy 😃. I’m in Malta . Thank you so much 😊
Hey, Steve. Wow, then, this must be an exciting time for you! Ready to be the barista of your own home? ☕ 😍
@@Philips hi. Can i make latte also with this machine? Thanks
Hi Steve,
do you have still this machine in use and are you still happy with it? I need a new one and this one looks very interesting!
Greatings from Germany
Torben
Hi! Should the machine be used with the aqua clean part installed? Or only when it gives a warning?
Hi do you know the answer? Just Bought it and I wonder the same thing
@@vanessasurer2089 No, I don't know exactly but I use without it
Tell me please, is it allowed to put some sugar to LatteGo container with milk to drink sweet cappuccino?
TOP Video 👍
1. woran kann man genau sehen, welcher Mahlgrad eingestellt ist?
2. gäbe es eine zu empfehlende Schutzfolie für die Abtropfschale, die ansonsten zeitnah durch die Tassen verkratzt?
3. dieses "klopfen" während der Zubereitung des Milchschaums für einen Cappuccino ist ok?
4. welche Tabs zur regelmäßigen Entfernung des KaffeeFETTs an/in der Brühgruppe?
Danke & Servus aus MUC 😉
Hallo und Danke für Deine Fragen. 1. Das Rädchen oben zum Einstellen des Mahlgrades ist beschriftet und am linken Rand neben dem Rad ist der Indikator, der Dir zeigt welcher Mahlgrad gerade eingestellt ist. 2. Eine Schutzfolie für die Abtropfschale gibt es nicht, wir haben aber noch nicht die Kritik gehört, dass diese durch Tassen zerkratzen würde. Sollte die Abtropfschale jedoch kaputtgehen kann die Abtropfschale im Zweifel nachbestellt werden. 3. Das kommt ganz auf das Klopfen an, das können wir so ohne weiteres leider nicht beantworten, wenn Du willst, kannst Du uns aber eine Direktnachricht auf Instagram oder Facebook schicken, dann können wir uns das genauer anschauen/anhören. 4. Die passenden Tabletten findest Du in unserem Shop mit der Produktnummer CA6704/10. Wenn Du noch weitere Fragen hast, sind wir gerne für Dich da. 😊 Liebe Grüße 💙
Is it possible to make a latte macchiato with this one?
Sandly, in my country philips doesn't sell the 3200 or the 4300, only this one....
Hello Sargen, thanks for reaching out. Unfortunately, the 2200-series LatteGo can't be used to make a Latte Macchiato (espresso, cappuccino, and regular coffee, as well as dispensing hot water). We're sorry that we can't provide you with better news.
Can i adjust temperature? Coffee seems a little tepid
Great video! We bought the machine a month ago and we are pretty satisfied but cannot get the perfect espresso out of it. Could you please advise what is the best combination of settings in order to produce the best espresso that this machine can produce? Now the grinder is on 4 (from 12), Aroma strength is on 3 (max), Drink quantity is on 1 (min). But the espresso is still slightly watery and has a slightly burnt taste. Please help.
Hi there Vladimir, thank you for your comment. We're sorry to hear you can't get the perfect espresso out of your coffee machine just yet. Please feel free to reach out to us via our Social Media channels, or via the contact details on our website. Our local colleagues will be happy to look into this for you. :)
Hello Vladimir! It could be the fault of the coffee brand, please choose a light roasted one.
@@Philips 9th
@@Philips Interesting reply. Is this not a social media channel we are on? It would be helpful for your business in the long run if you actually answered people's questions instead of sending them far and wide to do what is probably a quick fix. Now I am hesitant to purchase this...
Kahve makinem bugün geldi ve denediğimde süt koyma haznesine sütü koyduğumfa altındaki o kırmızı işaretli yerden süt dökülüyor oranın delik mi olması gerekiyor
Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6051wMDwZ linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6052wMDww linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle.
Just ordered this machine! Thank you
Happy days! Let us know how that first cup of brew turns out. ☕
Super ale szkoda że nie po polsku
6:42 ... Is it possible to adjust the milk quantity?? That is the part I want to increase, without doing the double cappuccino setting.
Hi there, thanks for reaching out. It is possible to adjust the quantity of milk in your drinks with certain models - if there is a "milk quantity" option next to the "coffee quantity" option on the display, your model comes with this feature. Feel free to let us know if you have any other questions!
I do the same things in the first installation but machine does not start rinsing the hot water. Is it a problem?
Can this machine make only milk foam , withour adding coffe at the end?
Hi Maja, in the milk menu you can select just the milk you'd like to make! You can read a little more about it on this page; to.philips/60503DJOE. Feel free to let us know if you have any furhter questions!
I bought mine last October, do i need to clean the milk frotter in this model?
What about the water filter? Did you wash anythiing first?
Hi there, thanks for asking. Could you please rephrase your question? We're not quite sure what you mean. Awaiting your reply.
Is it necessary to fill the hopper with beans to do the initial rinse? I didn't because the instructions didn't call for it and the rinse didn't work.
Hello, thanks for reaching out. Do you wish to clean your LatteGo? If so, then no, the hopper does not need to be filled with beans. Did you clean the device according to the steps shown here: to.philips/6051YRhXd. Awaiting your reply.
@@Philips Hi, thank you for such a quick response! My machine just has the milk frother, not the LatteGo. It's brand new right out of the box (so I'm assuming there's no cleaning needed at this point) and I'm doing the "Rinsing the machine" step in the "Before first use" in the instructions. Only a few drops came out of the coffee spout and nothing out of the hot water spout. The water tank is filled to the line and definitely pushed all the way in.
Thanks for elaborating. Would it be possible to share the model number of your device? You can find this on the product sticker on the inside of the maintenance door (right side of the device). We can then take a closer look. Talk to you soon.
@@Philips Thank you for looking into this! It's EP2220
Thanks for sharing. This does warrant a closer look, as we don't have a specific troubleshoot for this situation. Therefore, we would like to connect with our product experts for a closer look. However, to do so will require some additional information. Therefore, we kindly ask you to contact us via our website, so that we can provide further assistance: to.philips/6056YrwQI. We hope to speak with you soon.
I do the same things in the first installation but the machine does not start ringing the hot water. I place the water tank correctly too. Is it a problem? What should I do?
I am unhappy about not drinking my first coffee :///
Hi Damla, thanks for your comment. We regret to hear that you're not able to make a coffee with your LatteGo espresso machine. Don't hesitate to contact us via Facebook (@Philips), Twitter (@PhilipsCare) or via one of the channels mentioned on to.philips/6055PSeeB if you still need assistance with your device. Via those channels, we can better look into your device's behaviour and look for a solution. Wishing you a good week.
This might be a dumb question, but do you know why I can’t get the ground coffee to work on mine?
Not a dumb question at all. :)
Our team is happy to have a look into this for you. Could you please contact us on Facebook, X or through our website? We're happy to help!
Hola una preg.. me compré está cafetera y quiero saber si uno quiere tomar un vaso de leche espumosa..se puede ?? Sin ponerle café ..
Erika Murri
Buenos días.
Lamentablemente, esta opción no está disponible.
Saludos,
Philips Home Living Support
yes.. put the white letters to a white backround
How can I make more strong coffee not quantity of poured coffee. I just want to make stronger. I selected 3 bean sign
Just bought one ! I hope I did the right thing!
Omg the cappuccino is so tasty from this little machine❤
Would you share yr experience after 9 months?
Hi, I bought 2200 automatic but the problem the milk is not hot how can I change the temperature of milk and water?
Hi Reme, thanks for leaving this comment. We're sorry to hear that the milk of your espresso machine is not sufficiently hot. To adjust the water temperature, please follow these steps:
a) Press the on/off button to switch off the machine.
b) When the machine is switched off: press and hold the coffee quantity icon until the lights in this icon go
on.
c) Tap the quantity icon to select the required temperature: normal, high or max (respectively 1, 2 or 3 lights are on)
d) When you have finished setting the coffee temperature, press the start/stop button.
e) Press the on/off button to switch on the machine again.
We hope this helps! Regarding the temperature of the milk, this unfortunately cannot be adjusted via settings. The milk should be simultaneously heated when using the LatteGo milk frother. If this isn't the case, please feel free to contact us via our Philips Home Living pages (Facebook or Twitter). We'll be happy to take a closer look.
Very helpful video thanks👍
I have the 2200 and I'm wondering how to make coffee with milk?
Hello Irvin, thanks for your question. The 2200 series can make Espresso, Cappuccino, and Americano. To brew a cappuccino, please fill the milk in the milk container, and press the corresponding drink icon on the control panel. We hope this helps!
es facíl para configurar permanentemente la leche y el café deseado (presionar por 3 segundos el botón de capucchino).
pero para elejir la opción de memoria, ¿cómo debe hacerse?
Gracias!
It is easy to permanently set the milk and the desired coffee (press the cappuccino button for 3 seconds).
but to choose the option from memory, how should it be done?
Thanks!
Hi,What to do if I don’t have the test strip?
Excellently made
Just got this machine. Any way to get rid of the strong plastic taste/smell? It's very obvious when you select hot water.
Thanks for reaching out, Rubius. Also, congratulations with your new espresso machine! It is normal that there is a strong plastic smell/taste when using the device for the first time, since the device is completely new. This should disappear once you start using the device more regularly. We hope this helps, but do let us know if there are any further questions.
@@Philips I have had a Krupps espresso maker since 2005. I use it twice per day. I still taste and smell plastic smell even though it is BPA-free. I pour it over plants but will not make coffee without fresh water
Q6-7#723322#7-(zwuwalaqw7))4)77#7@6@7#))p@9999)7)23-))8i1077))3874773737)-7{e)7)7)7)7))
There is one bold minus that crosses out all the advantages. Each time after switching on, the system is washed, a certain amount of water is poured into the pan, and the washing water remains in the system. Then, when you start the preparation of the drink, before serving coffee, the remnants of water that remained in the system after washing are poured into the mug, and then coffee immediately enters there. It is not clear why such a "cool" cleaning of the system is needed, if in the end this washing slag gets into the drink? For example, you can see here 2: 30 ua-cam.com/video/jwO8M2_a8AA/v-deo.html
Same here! 😭
? That’s clean water lol. All machines do that. I have a De Longhi of 700€ and it’s the same. The alternative is the water going back into the water tank…which is the same.
Little problem with the coffee bean container, it's hard for the beans to fall in to the hole after few shots.
Hi there, thanks for sharing your experience with the Series 2200 LatteGo espresso machine. We appreciate your feedback regarding the bean container. Please feel free to contact us via social media or via one of the channels mentioned on to.philips/6050RHUFq if you need assistance. We'd be happy to see what we can do for you.
The activation of the AquaClean water filter It didn't work for me the way you did. The filter comes off and starts to float. Did I miss something of the instructions?
it seems some air left there
You should press it tight
Hi. I have a problem. Lately the water doesn' t come out from the coffee spout but ends up inside and under the machine. One cup of coffee is normal and the next one is only half amount . And during the switch on and off the water goes inside the machine. Thank you.
Hi there! Thank you for connecting with us. We understand your concern regarding your automatic coffee machine. To proceed further, could you please share with us your country of residence in a private message? Awaiting response.
@@Philips i' m in estonia
And the machine is lattego 2200
Hi, thank you for sharing your country of residence with us. We understand your concern regarding your Philips automatic coffee machine. We are looking into this for you and will get back to you shortly.
Tere, usun, et saame teile abiks olla. Palun võtke meiega ühendust kas Facebooki sõnumi või telefoni teel. Jätame teile ka lingi kus saate kontakti võtta. Jääme teie sõnumit ootama!
to.philips/60553V6wf '
What milk is used to create that much foam? I bought one but it’s not creating as much foam as shown in the video, currently using 2% cow milk
The more procent the better
If you cut your baby's pacifier and put it on the vertical place, you will get thinner and warmer milk.
set this bad boy up last night - the coffee is too good. I am never going to a cafe again unless they confirm they are using a 2200 behind the counter
Hi, thanks for your comment. We're thrilled to hear that your new EP2224/10 is exceeding expectations and bringing the cafe-quality experience into your home. It's our goal to provide coffee lovers like you with the finest quality in every cup, and it sounds like we've hit the mark! Remember, your machine is versatile and customizable, so you can enjoy a range of coffee styles to suit any preference. Should you have any questions or need tips to further enhance your coffee experience, our team is always on hand to assist. Enjoy your coffee moments! ☕✨
Please how can I make the hot milk only (without coffee) ? as we have only 4 options, can not find the "hot milk" ?
Thanks for reaching out. Pai. We have to disappoint you, unfortunately: it's not possible to make frothed milk only. A coffee type must be selected first, so that the milk can be added afterwards. We're sorry that we can provide you with different news, but we hope this explains the situation.
@@Philips sad, but understans now , thanks for the fast reply.
No problem, Pai. Feel free to let us know whenever you've got a question. Our team is always here to help. For now, have a nice day!
Just choose the pre-ground program without putting any coffee in, and there you go.
Wow, fabulous , thank you !
Dear Philips Team,
I ordered this machine a month ago. Unfortunately, the milk foam? (i guess) is not really good. We tried everything with different typ of milks (fat, less fat, no fat) and all the time it came straight form the fridge. We are very dissapointed with the poor quality of the foam, because we saw many videos before buying and it look much better on video than in Person.
Can you help us?
Best regards,
Simon
Hey there, Simon, thank you bringing this to our attention. Sorry to hear that there seems to be an issue with the milk foamer. Could you please send us a private message via Twitter (@PhilipsCare) or Facebook (@Philips) with a picture of the product details? You should be able to find them at the back of the device. Then we will be able to look into this further. Looking forward to hearing back from you.
Hi Simon, were you able to fix your milk foam? I have the same problem. On marketing materials like this one foam looks like an inch thick, but in reality it is just poured milk. I'm thinking about returning the machine...
@@TheRootko Hey Rudo,
Nope still the same. Though it got A little bit better when we chose a high fat milk.
Best regards
Simon
@@TheMegaCburn After some tinkering I've found out that what works best for me is: cold high fat milk, long narrow glass. Even when making 1 cup of cappuccino, milk has to be topped all the way up top in the milk container. I've also rinsed the milk container for few minutes in hot water just to make sure no milk residue is dried there. Foam still doesn't look like on marketing materials, but it's better now.
@@TheMegaCburn Maybe Taking outside of Frigde and Pre-Heating may help?
Can I prepare Latte or Machiatto with this machine?
Hi there, thank you for your question. With this device you can enjoy a cup of coffee, espresso or cappuccino. :) Hope this helps!
I have a big mug and the highest drink level is not enough for me. Please help. I tried personalized drink but it still wan not enough!
Hi Kam, thanks for your message. If you'd like to increase the volume of your drink, and it's already set to the highest setting, we'd recommend manually adding an espresso or milk to the drink, depending on your preference. If you'd like more information on that, regarding a specific drink, feel free to message us on Facebook or Twitter, and we'd be happy to assist!
@@Philips I tried programming the cappuccino but the milk frothing stopped by itself BEFORE I pressed stop/start button (and then the coffee started pouring). Even in the programmable mode, there is no way to adjust how much milk is being frothed? (There was enough milk in the contained but the machine didn’t use it) sorry, I dont use either twitter or fb and your customer line was unable to help me. They just said to reset the machine.
Thanks for the reply, Kam. We recommend trying out the tips found on the website. For example, here you can find tips on how to adjust the drink volume of your machine: to.philips/6051OjMfh. Let us know if this did the trick for you! :)
je stark die Aroma wird, desto verbraucht man mehr Kaffee bohnen, stimmt das?
Hallo Husam, vielen Dank für Deinen Beitrag. Nein, dass können wir so nicht sagen. Wichtig ist, dass die Kaffeepulvermenge richtig eingestellt ist. Dies kann auch die Stärke des Kaffees beeinflussen. Bei weiteren Fragen kannst Du uns gerne jederzeit schreiben. Liebe Grüße 😊
Yes, but how loud is it making coffee, that's what i wanna know
Hi, thank you for reaching out, and apologies for the delayed response. Could you kindly contact us via one of our social media channels, so we can assist you further? We’re available 24/7 on Facebook (to.philips/6051MLtDt) and Twitter (to.philips/6052MLtDQ). One of our colleagues will then try their best to help you. Hope to speak to you soon.
This looks like so much work.
DETAILED version of this: PART-1) ua-cam.com/video/wffBzDGi2yc/v-deo.html
PART-2) ua-cam.com/video/E1m8Rd67ETg/v-deo.html
Good appetite amigos :)
Excellent. Very handy.
The first time it was supposed rinse hot water before placing aqua clean , it didn’t do it for me 😢
Also the hard water check strip is still green
Okay so it didn't work
I tried putting the water filter, the lights were in orange and flashing and it meant they were air inside the machine
So i tried asking two cup of hot water as the guide said but it was impossible since i could only start the machine and the water wasn't hot or pourring clearly
It's been two hours and i don't know what to do
Hi Guiny, thanks for your comment. We’re sorry to hear you're having trouble with your EP2231/40. It sounds like there might be air trapped inside the machine. Let's try these steps to resolve the issue:
1. Remove the AquaClean filter from the water tank.
2. Fill the water tank with fresh water and place it back.
3. Turn on the machine and let it heat up.
4. Select hot water and dispense 2-3 cups of hot water. This should help release any trapped air.
5. If this works, reinsert the AquaClean filter and dispense another 2-3 cups of hot water.
If the problem persists, we kindly advise you to contact our customer service team through one of our social media channels, or the support page on our website. We’ll be happy to assist you further!
I’m struggling to get the expresso right. I’ve adjusted the grinder but still very watery
How unfortunate, Guilherme! Let's see if we can help out. Are you using the device for the first time? If so, your espresso machine will need some time to adjust: after brewing some more coffee, there will be an improvement in taste. If this is not the case, is the brew group cleaned regularly, and have you tried adjusted the aroma settings? We hope to hear from you.
@@Philips I got it yesterday. I bought high quality beans, tried different settings and nothing. I’ve done many expressos and cappuccinos. I’m not sure if mine came with a defect. Can I return it? The worst part is that I want it to work so badly
Thanks for coming back. How many cups of coffee have you made so far? Should you wish to return the espresso machine, we recommend checking the options with the retailer that you purchased the device from for the options. Awaiting your reply.
@@Philips not sure. More than 40 cups for sure
Thanks for getting back to us. Would it be an option to contact the retailer and discuss the options? Feel free to let us know if you have any questions about this.
What is the default position of the grinder?
6 of 12 this is middle position
Great vid. I was looking for, how to set the heat of the water. Hi or low. I know that that is possible.
Hello Robert. We aren't sure, but we think you are talking about dispensing hot water? If so, these are the steps: 1) If attached, remove LatteGo or the milk frother, 2) Tap the hot water icon. The drink quantity lights go on and show the previous selected drink setting for hot water. After 3) Adjust the hot water quantity to your preference by tapping the drink quantity icon, and 4) Press the start/stop button. The light in the hot water icon flashes and hot water is dispensed from the hot water spout. 5) To stop dispensing hot water before the machine is finished, press the start/stop button again. We hope this helps!
@@Philips i found out how to do it. Thanks. It was for coffee tempature
That's good to hear, Robert! Please feel free to contact us whenever you need in the future. 🙂
@@Robert-wn5nl hi robert, how can you adjust water temperature ?
How can we make flat white out of this?
Just an idea, make x2 espresso then press cappucino after milk installation pres play button again it will stop I guess. Maybe you can try this way. Let me know if it is work
Helpfull!
Buongiorno ê possibile avere solo il latte montato ed escludere l'aggiunta del caffè?
Grazie.
P.s. Comunque l'ho acquistata e mi arriva sabato prossimo.🤗
Ciao Massimo,
Puoi utilizzare il Pannarello nei modelli dotati di Pannarello per montare il latte e la caraffa in tutti gli altri modelli dotati di LatteGO.
Per maggiori info sul funzionamento, clicca qui : to.philips/60571mOf3
Grazie e Buona Giornaa
Antonio
Great video!
There is only cappuccino function (milk before coffee) and not latte function (milk after coffee) for this machine correct?
Hi there, Mac. With this coffee machine model, you may be able to create cappuccino, espresso, and coffee. If you wish to know more, check out this product leaflet: to.philips/6050GqDHn
Hope that helps! :)
Hi, does the coffee option describes filter coffee?
Hi there, thanks for reaching out. Could you let us know your country of residence? We'll then be able to ask our local colleagues for further assistance. Thank you!
@@Philips Turkey
Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle detaylı şekilde sorunuzu paylaşabilir misiniz?
@@Philips merhaba, kahve öğütümünü kendi yapan bu makinada Espresso veya Cappuchino seçeneklerinin haricinde Coffee tuşu da bulunuyor. bu seçeneğe basınca verdiği kahve filtre kahve midir? Yani Coffee seçeneğinin Espresso'dan farkı nedir? Teşekkürler.
Merhaba, konu ile ilgili yardımcı olabilmemiz için aşağıdaki sosyal medya kanallarımızdan bize ulaşabilirsiniz.
to.philips/6054EAgwQ
to.philips/6055EAgwv
to.philips/6056EAgwa
How much is this machine? I want one.
Hello Christielle, thanks for your interest in our coffee machines. If you click on the link provided in the description (click on "show more" if you don't see it), you can see all prices and product information. We hope this helps!
Je viens d'acquérir la nouvelle 2200 latte go mais malheureusement après 2 essais j'ai aucun café mais plutôt une eau brunâtre. J'ai mis le réglage sur grande tasse avec intensité 2.
Bonjour Maude,
Merci pour votre message.
Je suis navrée d'apprendre que votre machine LatteGo ne fonctionne pas correctement.
Afin de mieux vous assister, pourrais-je avoir la référence de votre appareil format (AB1234/12) ?
Dans l'attente de votre retour,
Elise
there's a chronic problem with the milk bubble. cracks form in the plastic. They keep it out of warranty. 2 in 1 year. I'm changing times.
Where is the "latte" option?
Hi Georgi, thanks for reaching out to us. Great to hear that you're considering the Philips LatteGo for yourself! If you click this link: to.philips/60531RqYv, you can find the the latte option on the image underneath the page. Let us know if you have any other questions. :)
Philips Hi, the video is for the 2200 series, which does not have latte function (only cappuccino), correct? I see the the mention and picture of button it in the manual, but I do not have the button on this machine. So I am guessing only for 3200 series.
How much is for that machine?
Hi there, it is €409,99 (European prices). Please let us know if you have any other questions.
Hi, I have this machine for 3 month and now coffe is going to the container and nothing comming out from the place where it sgould go out.. tried trobleshooting it didnt worked, anyone can help?
Thanks for your comment, Audrius. That's unfortunate to hear, as we can imagine that this might be upsetting for you. Please contact our colleagues on Facebook (Philips) or Twitter (@PhilipsCare). They will be more than happy to assist you further.
Ok. So can somebody explain to me why is this machine called Latte, when cannot produce Latte. Why?
Hi there, Borche. Thanks for bringing this into our attention. Strictly speaking, only cows and other female mammals can produce milk.😉Launching a new product takes always a lot of technical work and creativity, and finding a good name is also part of the adventure. Amongst other models that not include a milk frothing system, our LatteGo tops your coffee off with a silky-smooth layer of milk foam that honors its name. Your best espresso or capuccino, on the go, and without fussing.
Exactly!
After my odea giro honestly i'm dissapointed, just brought it home and found that i cant control the amount of milk i like to froth, or that i have to spend coffee in order to make a frothed milk cup (actually 2 cups of coffee) for hot choclate if i wish to. My teenagers like a lot of milk in their coffee, i like little, my parents even smaller amts. It's a pitty you cant control the amt of milk.
A bit of extra button presses, but you can froth milk only by picking the pre-ground program (hold aroma/strength button for 3 seconds) but not putting any coffee in.
It says lattego, but dont have latte option. Why do I have to make cappuccino instead? There is no only milk option also. Dont understand anythin!
Hi Atlas, thanks for your message. In order to adjust the milk settings and create a Latte, please have a look at the steps in the user manual on page 8 and 9. You'll find the exact steps to adjust the milk settings. :)
@@Philips there is no steam icon on this machine. There is no way to get milk alone if I simply want to get espresso and want to make my own latte. This is nonsense. That page shows how to adjust milk with steam icon. But there is no steam icon. Thats a big return.🤚🏼
Hi again, Atlas. We'd be happy to take a look at your machine to get a better understanding of what you're referring to, so please feel free to reach out to one of our Philips Home Living pages (Facebook or X). We hope to speak to you soon!
So the question is... Can I use it to make Hot Chocolate to?
Use the hot water dispenser
La mia fa rumore come un botto alla fine quando voglio spegnerla e su sussegue anche dell'acqua.. idem quando faccio un caffè qualche goccia d'acqua scende.
Perché ?
Grazie mille 😉
Ciao @ Stefano!
I cicli automatici di risciacquo sono una procedura del tutto normale, per quanto riguarda il rumore consigliamo una valutazione più approfondita presso uno dei nostri Centri Assistenza.
A tale proposito ti inviamo un utile link di localizzazione dei nostri Centri:
to.philips/6054zPoNA
The "coffee" on this machine is basically an americano?
Why the milk doesn’t come out frotted anymore.......worked t’ill yesterday.....purchased in January 2020
HI there, Dora. Thank you for your message. It's unfortunate to hear that your milk foster doesn't work properly. We would like to help you with this. Could you please send us a photo of the product sticker in a private message on Facebook (@Philips) or Twitter (PhilipsCare)? Then, we can help you further. We'll await your reply.
Philips where do I send the photo, can’t add photo this UA-cam Chanel it’s a Philips Serie 3200 Lattego
Could you please send us a direct message on either Twitter (@PhilipsCare) or Facebook (@Philips)? Then one of our colleagues will pick it up from there. Hope to hear from you soon.
I sent it to you on messenger hope you get it 😢
We replied to your private message, Dora!
Not turning blue aqua clean
Coffees not hot enuff
Vorrei sapere il prezzo grazie
Ciao @Vittorio
Puoi trovare i prezzi di tutte le nostra macchine da caffè cliccando qui
to.philips/6052H8lky
Le marc à café reste liquide ,pour un café très long le goût n'y est plus et comment faire pour obtenir un marc bien sec? Mouture ou autre réglage? Pas satisfait au premier jour.
Bonjour Cathye,
Merci pour votre commentaire.
Avez-vous vérifié si le groupe de percolation de votre machine à café est sale ou obstrué ? Enlevez le groupe de percolation, rincez-le sous le robinet et laissez-le sécher. Ensuite, lubrifiez les
pièces en mouvement. Toutes les indications sont décrites étapes par étapes dans le manuel de votre appareil.
Vous pouvez aussi régler le moulin pour changer la mouture des grains de votre café.
Pour tout complément d'information, n'hésitez pas à nous contacter par message privé sur nos réseaux sociaux, nous serons ravis de vous renseigner.
Cordialement,
L'équipe Philips
The price???
Hi Laila, thank you for reaching out, and for your interest. You can find more information by clicking on the link in the description (to.philips/605613Inj). Hope this helps. :)
I bought this in Poland for 280,00€
@@christiantavernier9089 me too, was 2 days ago, website nokaut.pl
@@rev1eee just ordered for 390 in slovakia lol normal price here 460
I use it on sunday for the first time. Wow! Everything works 1A. I put my old espressomachine, my coffee maker und water boiler in my cellar. La vie est helle maintenant!
I sent you a message on messenger concerning my milk frotter not working anymore, purchased in January 😢
Bei gemalene Kaffee Einstellungen läuft nur heiße Wasser..hat jemand das Problem
Hallo Ecfemu, danke für Deine Nachricht. Dass Dein Automat Dir Schwierigkeiten bereitet, tut uns sehr leid. Magst Du uns einmal die genaue Modellnummer Deines Gerätes nennen? Dann können wir Dir hoffentlich weiterhelfen. Liebe Grüße 😊
I had this machine only for 3 months and than the machine was defect. Send it to Philips and never came back. Customer service wont help me. Very bad!!!
Hi there. We're very sorry to hear about this and would like to look into it for you! Therefore we'd like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). Our colleagues there will be more than happy to look into it and sort this out. We hope to hear from you!
@@Philips i had a lot of contact with customer service in the Netherlands but no solution.
We're sorry to hear about this. Unfortunately we can't access your previous interaction from here. We'd be happy to help you out on our social media channels and try to sort this out. We do hope to hear from you. Have a nice day.
Вот же варвары наклейки отлепили )
Жаль, пульта нет в пакетике в комплекте.
Just here for cappuccino
Net 2maanden nu branden alle lichtjes rechts en doet niets meer
Hoi Tosca, bedankt voor je reactie. Ik vind het vervelend om dit te horen en daarom wil ik je graag verzoeken om ons via Twitter of Facebook een (privé)bericht te sturen. Dan kunnen we je het beste helpen. We kijken uit naar je reactie. :)
Какого хрена, она ставит пустую кружку, после нажатия кнопки, до начала работы машины, в кружке уже белая жижа?
Здравствуйте! Данный фрагмент видеозаписи смонтирован таким образом, чтобы уменьшить хронометраж видео. Если желаете, вы можете ознакомиться с полным циклом приготовления напитка на других видеозаписях!
So much setting. Look like coffee shop already..😅
شو جبتي منا
Je viens de m’acheter machine, lorsque je fais un cappuccino, il n’y a presque rien dans ma tasse, ma quantité de tasse est au maximum…on dirait un espresso tellement il n’y a rien dans ma tasse…vraiment déçu…au prix qu’on paye je peux pas croire qu’on ne peut pas avoir un vrai cappuccino
Bonjour Dom,
Je vous remercie de nous avoir interpelés.
Je suis désolé pour le désagrément causé.
Pourriez-vous me fournir la référence de votre machine à café ?
En vous souhaitant une excellente journée.
Cordialement,
Yves
Philips Consumer Care.
@@Philips bonjour, que voulez vous dire par la référence de ma machine, le modèle? Si oui, c’est la 2200 sinon je ne sais pas de quoi vous parler
Bonjour Dom,
Merci pour votre réponse. Il s'agissait bien de ce numéro, merci.
Il y a plusieurs facteurs qui peuvent causer ce souci avec votre machine à café:
1) Le filtre à eau AquaClean n’a pas été correctement préparé pour l’installation
Je vous conseille de retirer le filtre à eau AquaClean, puis d'essayer de nouveau de préparer un
café. Si cela fonctionne, assurez-vous que le filtre à eau AquaClean a été correctement préparé avant de le remettre en place.
2) Le filtre à eau AquaClean est obstrué
Il convient de remplacer le filtre à eau AquaClean tous les 3 mois. Un filtre qui date de plus de 3 mois risque d’être obstrué.
3) Le réglage du moulin est défini sur une mouture trop fine
Il faut régler le moulin sur une mouture plus grosse (numéro supérieur). Veuillez noter que cela influera sur le goût du café.
4) Le groupe de percolation est sale.
Dans ce cas, vous devez enlever le groupe de percolation et le rincez sous le robinet.
5) La buse de distribution du café est sale
Il faut nettoyer la buse de distribution du café et ses trous avec un nettoyeur de conduite ou une aiguille.
6) Le compartiment du café prémoulu est obstrué
Débranchez la machine et retirez le groupe de percolation. Ouvrez le couvercle du compartiment à café prémoulu et insérez-y le manche d’une cuillère. Agitez le manche de haut en bas pour faire tomber le bouchon de café moulu.
7) Il se peut que du calcaire obstrue le circuit de l’appareil
Il faut détartrer la machine à café avec le détartrant Philips. Détartrez toujours la
machine si le voyant de détartrage commence à clignoter.
Pour plus d'informations sur le nettoyage de votre machine à café, vous pouvez consulter le lien suivant : to.philips/6055K6aSf .
Enfin, pour faire de délicieux café une fois votre machine réparée, vous pouvez accéder à nos recettes sur la page web suivante : to.philips/6056K6aSA .
J'espère que ces renseignements vous seront utiles.
Je reste à votre disposition si vous avez d’autres questions.
Cordialement,
Elise
Hello, I just purchased the Latte Go 2200- first off horrible name since it doesn't make lattes.. just watery cappuccinos. Very little milk come out and it's not frothy or creamy like in cappuccino or lattes. I am very disappointed in this purchase and would like to return immediately. The functionally of the machine dose not live up to the name or what this video shows in terms of frothy lattes. Very disappointed customer.
Hi Elizabeth, thanks for your comment. We're so sorry to hear that you're not a fan of the LatteGo. We'd love to see if we can improve your experience, so we invite you to send us a message on one of our Philips Home Living pages. There are likely some potential troubleshoots we can try before you return the machine. We hope to hear from you soon!
современная машина без фиксатора фильтра для воды, который постоянно всплывает и никаких несколько минут под водой не помогают. Позор тем, кто разрабатывал эргономику устройства.
Здравствуйте! Для нас важно, чтобы наша техника приносила удовольствие и положительные эмоции. Именно поэтому мы всегда помогаем разобраться в ситуации и отвечаем на все интересующие вопросы по нашей технике. Обратитесь, пожалуйста, на нашу линию поддержки по телефону: 8 (800) 200 - 08 - 80, и наши специалисты подробно объяснят вам процедуру установки фильтра так, чтобы вы не вспоминали о нём до его следующей замены. 😉
Me aburri 🙄
Kann Nicht weiter empfehlen. Der Kaffeautomat ist EXTREM LAUT.
Hallo Augustin, vielen Dank für Deinen Kommentar. Obwohl wir uns freuen, dass Du Dich für einen unserer LatteGo Kaffeevollautomaten entschieden hast, finden wir es dennoch sehr schade, dass Du bisher nicht die beste Produkterfahrung gemacht hast. Gerne wollen wir aber schauen, wie wir Dir zur Seite stehen können. Wäre es zunächst möglich, dass Du uns darüber in Kenntnis setzt, was für ein Modell Du besitzt? Die Modellnummer beginnt mit EP und sollte am Typenschild (weißer Aufkleber siehe Hinterseite Maschine) zu finden sein. Vielen Dank vorab und wir würden uns freuen von Dir zu hören. Liebe Grüße