WORST travel experience with AeroMexico (it was a NIGHTMARE!!!) 😰
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- Опубліковано 12 вер 2024
- My sister Alodia and I missed our flight, had to camp out overnight in the Mexico airport, AND had to pay a fortune just to rebook our flight. All thanks to the incompetence of Aeromexico. 😐 Watch the video for the whole story.
I wasn’t able to include it in the video, but all our 4 luggage were surprisingly ready not to board the plane either. Idk but that felt very weird to me. Also, 1 of my bags lost a wheel a few days back on the way to Mexico with the same airline. To add to that, one of my sister’s bags was damaged, too, when we reclaimed our luggage after the whole shebang. I filmed it but couldn’t include it in the video because airport staff made us delete the footage. LOLOLOL.
Thank you so much to our friends Edwin and Raul of the Expo TNT team for all the help with fixing this mess, and to Pony for camping out in the airport with us haha. They actually also offered to book us a room and let us stay the night in a nearby hotel, to which we politely declined as it is a bit of a hassle to have to travel back and forth with all our heavy stuff in just a span of 12-14 hours.
Thank you so much, Aeromexico, for the once in a lifetime experience. We hope to NEVER fly with you again.
P.S.
We still love you, Mexico!
FLIGHT DETAILS:
AM 664
Oct. 16 '17, Monday
6:35PM
---
My sister Alodia:
/ alodia9
/ alodiagosiengfiao
/ alodiaalmira
🌙
/ ashlili
/ ashgosiengfiao
/ ashlili
/ ashlili
The great thing about vlogging is it keeps people liable. when Alodia called me the first thing i told her was to document what was happening and expose the malpractices occurring. This video is currently going viral on facebook which is now a PR nightmare for the company at fault, and well deserved! #Karma
true... this malpractises should not be tolerated
I hope they got reimbursed. I spotted a lot of badges of fraud on the part of the airline company.
As much as you said that drama is good for the vlog. This type of experiences bites like hell. Had the same experience on our honeymoon, my wife and I were refused check in at the train station because the personnel at the check in counter said that apparently our train trip to Singapore from Kuala Lumpur would only accept check in at a specified time. That was already 9:45 AM that time the trip was at 10:15AM. So we had a quick breakfast and went back to the check in counter at exactly 10AM, only to be told that the train is just rolling away the tracks because it was already leaving. The counter made it appear that we were at fault thus refused refund, since we were trying to get back to Singapore that day because our flight back to the Philippines was noontime the next day. We ended up getting on a tourist class bus which costs more than the train tickets. Travel horrors... 😖
😬😬 hopefully it will not happen to me I fell both when they cry 😨😨
hope their fucking business runs down
I'm mexican and I immediatly recognized the behaviour of the check-in personnel, they tried to hide their mistake and get away with no accountability. Bad publicity usually solve this.
Same thing happened to my MOTHER and I. Took our immigration forms and never gave it back to us and we couldn’t BOARD OUR FLIGHT BECAUSE OF IT. WE HAD TO PAY FOR THEIR ERROR!!! They ALSO treated us like SHIT‼️‼️‼️
Working for Aeromexico was a nightmare for me!!! 😢😭 I hated it. The manager was very rude and would love to embarrass me infront of passengers. I was 17 when I was hired for ticket counter and gate agent. I felt harassed most of the time. I was young and scared. Very unprofessional co-workers. My aunt worked for Aeromexico when she was younger and said the same thing too how sad!! Nothing has changed!! 👎👎👎👎
Luckily that nightmare experience did not stop me from having other better airline jobs. Where I was treated like a human being with respect
OMG I feel sorry for you, like seriously? It creeped me out. How can they be like that, how can be that airline is still alive.
Sorry for the grammar
JG DIaz um you have to be 18 years or older to do that, you're horrible at lying
Jaylene reyes no you don't have to be 18 in order to work in Aeromexico Airlines here in Vegas. I don't know where you got that from sorry.
JG DIaz so sad for earomexico.. #errormexico
Two strong women who we all admire and respect. You stayed calm and professional. I hope that #areomexico recognizes their errors and compensates you not only for the tickets but also for your lost time and inconvenience. Please keep us informed. We are all interested in how #areomexico resolves this.
...Amen, bro but your typo tho
Thank you for this vlog. I work for a travel agency and after seeing this and reading most of the comments, I have sent the link to our manager and we have tagged AeroMexico as an airline to NOT recommend to clients.
Good
Do not recommend.... they are horrible
Never travel through Mexic Airport
Try American Airlines
@@jasongualito6818 ew no
This scenario actually happened in any Airlines. Only the differences are most airlines would not asked you to pay or buy new ticket, instead they will assist you to the next flight schedule(if the inconvenience was caused by airlines services). This is actually likely like scam due to the situation that they hold your paper. Hope you got refund.
that's so true! they will just have it rescheduled, because customers are always right! why do you have to pay the damn tickets. its not cheap, its super expensive
My boyfriend actually had to pay for another ticket. Same situation. Hes american from america, travelling to Japan.
Anyway the airline was american airlines. He bought japan airlines but they moved the airline to american airlines w/o my bf knowing, saying aa and jal are the same
Wow their service seemed like shit. First time visiting a country and you experience something like that. It will definitely leave you feeling traumatized.
that is why i don't travel with Aeromexico going to Mexico. i just use my car it's more convenient. btw i work at Clark airbase and lived in Mexico, Pampanga. OYE!!!!
Hi Meh Know Well I KNOW RIGHT!!!!!!
Hi Meh Know Well me to
Hi Meh Know Well you can get it back on the app
Alessandro Lombardi there are many parts in Mexico where it’s not dangerous at all but let me tell you that there is NO false media propaganda and Mexico is filled with corrupted drug gangs or as we Mexicans like to call it “grupo de narcos” if you live in Mexico you would know that now drug gangs have increased and moved more towards the northern part of the country where Tamaulipas, Nuevo León and where all those states are (I’m not saying there are no gangs any where else just implying there has been a great number of narcos in the northern states). So, to all my Mexicans please be safe out there and don’t be ignorant to what’s going on in our country!!
AreoMexico: We made you miss your flight, now give us $1000+!
Singapore Airlines: Your In-flight entertainment isn't working? *works for 3 hours* Here is $100!
Make smart moves.
they dont do that
Billy Ann nah they are just trying to state that Singapore airlines is a good airline
@@minkyukim7452 I never said that they flew to Mexico... what???
My guess is that they (as usual) overbooked the flight, so in order to accomodate the passengers they looked for easy victims. I had a terrible experience with them in a flight to Barcelona. They sent me to stamp my doughter's passport an even though I arrived back a t the counter 45 minutes before the flight departure, they argued that checking in was closed. Of course, I made a scandal and they hat to give me my boarding passes, saying: 2but you have to run, because the airplane's door is about to be closed. After running all along the dammed T2, when I arrived at the boarding gate they didn't even had started the boarding process! If you want to avoid trouble, do not book with Aeroméxico.
Your right. It usually happen in most airlines.
This is definitely true.. its just the worst is they had to pay another ticket.. poor pretty ladies ❤️❤️
Oh my god they were trying to scam you!!!
FYI! Airport people has no right to hold any passengers bcoz they will be accountable for the delayed..so they hv to provide u hotel stay n food
I'm REALLY REALLY sorry this happened to you two! Mexico is truly a beautiful country I hope you do come back but just with a different airline. I'm ashamed and it isn't even my job. But as a Mexican I'm angry because for people like them they think so poorly of us Mexicans. Again I'm really sorry this happened to you!!
they're so helpless...airport people should be helpful to their clients not for the money only...we know its business but don't be rude and dishonest...🙁😯
Woah... I'm from Mexico, my work is related to the air transport industry and I can assure you that Aeromexico is the worst airline from the country. Unfortanely, is also the only airline with the most international travels :(
They should rename their name to aerrormexico.
salvadoroars fu USA is the same shit lmao some other ppl don’t complain like her well ya need to know Spanish too if u Havin problems lol 🤐🤔😂🤣 I’m Mexican and proud 1-2-18 Salvador having the same error stfu lmao
Lol 😂
Lol so stupid I’m always traveling there nun happens and guess what im Mexican and proud so stfu
salvadoroars yes so right
Valerito 08rr Do you have some sort of brain trauma he isn't trying to insult mexicans, he is saying since THESE people not YOU had a bad day. Therefore all of you're explaining is stupid
Omg I'm so glad I'm not the only one having a hard time with Aeromexico. It makes me feel like it's me, like I'm crazy for existing! Really sorry this happened to you I hope things were fixed afterwards.
😣😭pano na lang pala kung simple traveler kalang w/o extra money and connections..😣😭😠 halos 82K + din yon 😲😲....i kenet
Aby Wasabi exactly
First time I saw Alodia and Ashley got mad! We hope they going to return your money! Stay safe always.
I personally experience the same issue with my immigration papers on January 2016. They wanted us to do the entire immigration papers, my parents were all set because they were traveling with their Mexican passports but I was traveling with my United States passport. Unfortunately, when we were boarding they did not let me in. I was left alone, crying and everything. I was told to go to the immigration desk to do the paper work all over again, mind you the plane leave in 15. The guy at the desk told me he'll stamp my paper as long as I give him cash (black mailed me), I could not afford to lose the flight, so I ran as fast as I could do the ATM to give the guy $80 USD, and ran so fast to board. FUCK YOU AEROMEXICO.
Also, that same trip. My family and I did not have our 4 luggages until 4 days after we got to Mexico. We had to pay from our own pocket for a hotel room because the airline prioritizes the packagers packages before their passengers luggages. We wasted four days of our vacation. To not spend money, we wore the same clothes for four days straight. They said they would reimburse some money for this issue but they never did.
Ate Ash!
PLEASE write a review on all applicable websites(e.g
Skytrax, Tripadvisor, Yelp, etc) if they don' rectify the situation. This is a reflection on the terrible airline service and also, what gives the airline industry such a bad rep!
Ladies, I feel your pain. The Mexican immigration forms are REALLY important and for multiple reasons. #1: They won't let you leave the country without them and will make you re-purchase it (as they so rudely instructed you to do when you were already on time and at your gate). #2: Aeromexico is the ONE carrier that demands to see your immigration form receipt a SECOND TIME at the gate. I flew with them ONCE, and NEVER, EVER AGAIN. My experience from JFK-Miami-Mexico City was the WORST flight experience of my entire life. Every other carrier I have flown to Mexico, takes the immigration form receipt from you at check-in (as you handed it to the gentleman behind the check-in counter) and then they don't need to see it again at the gate. Aeromexico is AWFUL. I cursed at them in Spanish, and they weren't expecting it from a white guy I guess, because they immediately started treating me a little bit better. Word of advice: have a Spanish speaking friend help you check-in if you're flying Aeromexico. I do hope that at least the rest of your time in Mexico was awesome, because the country is beautiful, and the majority of the people are warm and friendly. Take care and travel safe.
cursed them in Spanish... pretty cool dude.
Ben Schaeffer grabe ka stricto ting pesteng mga mexico nato e dito sa US millions illegal mexican buti nga slowly na sila dededeport
@@ladybug091ful he probably went on google to search for cure words
It's the countries laws. It isn't Aeroméxico's fault that you can't fucking handle immigration procedures in Mexico.
Wow white guy cursing in a European language. Shocking!
Whats the update on this? What did they say
Did they apologize and reimburse you?
Is there no recourse for foreign travelers
They just scammed you so they could get more money :/
Yup, that's why we need those walls asap
oneng kusumah this has NOTHING TO DO WITH WALLS.
the wall will certainly make it better for Americans
oneng kusumah LOL what good will a wall do with a plane? You had me burst out laughing.
oneng kusumah ai tanga
Gosh! That was horrible. $1657 was so much! @AeroMexico what a terrible service.
I guess it was their modus to make them buy new ticket because their luggage is ready but staff didn't put it in the plane #WorstAirline #BudolBudol
This is so crazy!! This is unacceptable!! I'm so sorry this gotta happen for both of you. Aero Mexico is banned even though I've never taken them before. Does customer service even exist?
Mga Mga Mga Mga Mga Mga Mga Mga Mga Mga I I just saw that
Your even here?
you are everywhere ray mak
he is the founder of youtube
this is a companies worst nightmare. somebody who has a huge following. hope you guys get the reimbursement that you guys deserve and more. and above all i’m glad you guys are safe.
To see the Alodia and Ashley Cry is something that people would not want to see because they are both loved. AeroMexico Be Ready to Face the Wrath of those people who love the Gosengfiao Sisters!!! 😤😤😤😤😤 #NotoAeroMexico
I always travel , and I always make copies of my documents , i live in America where customer services is always great. But i dont expect that in the other countries. So i always make sure i got everything in order ready for my own securities. They should give you guys a free accommodation. Coz it wasn’t your fault. And it should be free re-booking. Well anyway, glad yo’ll alright.
i am so sorry to see this, Aeromexico to be honest is not only expensive but also the service is not even good either. I was so happy when i saw you would come to Mexico tho and of course i love you both, but then when i saw both of you were trapped in the airport i felt incapable of doing something to help you, this really makes me feel bad because i don´t want you to have a bad idea of my country, you just had an horrible experience but i really hope you come to Mexico again.
Wow!!!! Sobrang bait nyo!! Yung way ng galit nyo is still so bait! My friend calls that Getting angry in an educated manner. Grabe mag wawala ako nyan...they're so bad! Very very bad!
MJ Altre-Camello yung galit nila yan na yata pinaka alumanay ko hahaha!ako hung pasigaw pag galit may kasma balibag.
Cguro kung sa akin mangyari yan, malamang masabi ko na lahat ng" Mura" na maiisip ko at sabay eksena - magwala at sumigaw!
I really feel so bad for this girls, kababait naman, binalahura lang ng mga staff sa airport.
Mas malala pa ito sa Laglag-bala, at harap-harapan ang extortion, ang kapal ng mukha ng #aeromexico #qiqilako
Maybe NAIA should do the same to Mexican travellers. US$ 1,600.++ pag hati-hatian nila yon sa mga staff ng AEROMEXICO. Aambushin at papatayin nga nila yong ibang Canadian tourist duon sa Mexico..ito pa kaya na parang “smooth operator” style lang ang pagka SCAM.
I would be so mad as well and I would make a scene. Wag lang ako ma airport jail. That's 80k+ worth of mistake! Any one in the right mind would be angry!
MJ Altre I
That guy saids "We Love you Ashley" 😂 Napa I love you nalang rin si ate😂😂
make sure you follow up with
AeroMexico and demand to get refunded, that's a lot of money, no kidding, stay safe you guys, you two are truly amazing, you handled it so well, slow to anger ,well mannered, your parents raised you well, they must be very proud of both of you❤️❤️
That's the sad thing about bad customer service. You get to pay for other people's error. You waste your time because of bad practices. So sorry for you guys. Hugs from our fam.
That guy at the ticket counter HAD TO KNOW that you would need to show the form a second time at the gate since he is indeed working under that airline and should know their guidelines and that’s what pisses me off. He clearly saw that they were foreign and did not make sure to tell them that they would indeed need to have another immigration form filled out to present. I have traveled to China and a few other countries and have had horror stories with airlines so I am SO sorry you guys went through this. I truly feel your pain. And to those of you careless people who are saying they are making it a big deal, IT IS!! You try and go through the process off all of this and then miss your flight and then try and tell me they are making a big deal. You have no clue if these girls needed to get to their destination by a certain time. Truly hope for the very best to you girls, and just remember to always ask questions and make sure you know the process beforehand just in case. That’s what I’ve learned!
This needs to get viral
yes even in twitter
This has to be shared also at Alodia’s FB page since she has 6Million followers
I'm from Mexico and I can tell you that this airline SUCKS! Flew to Mexico City this summer and my experience was HORRIBLE as well.. paid for a SEAT TO HAVE MORE LEG ROOM but when I was assigned to my seat, realized that none of the seats had really extra leg room.... the aircrafts that we flew through were old and nasty! Never again flying with AEROMEXICO! HORRIBLE CUSTOMER SERVICE!
bigyan ng award ang AEROMEXICO na yan.
THE WORST AIRLINE in the universe
Eenjeey Gwapoo *Airline
Followed by the Philippines Airlines
Stefctngb12 Hdz yeah true ..
Ashley please get a lawyer for emotional damages, you need to sue the company. Showed a lawyer that you have commitment in US because of your nature of work and therefore there’s a lot of damages you endure. Call a lawyer. You don’t need to pay them if you loose. They get percentage of the settlement or award you get if you win. Ask in USA if you can file a case against them from USA. You definitely need to talk to a lawyer about this. Ask Wil to help you. I live in USA and aware about malpractices or negligence. They might settle for a reasonable amount of money.
Tessa Passafiume damage, trauma file a case
Loose tlga?
Honestly a waste of time
Tessa Passafiume Seriously..?? File a case...? good luck. You won't win, only your money back for new flight & if you had any monetary loses which you will have to prove. But for emotional damages.. HAHAHAHA!! LMFAO!! Just because someone made you frustrated & you cried doesn't justify a lawsuit. Being a crybaby, is your own fault. Toughen up you Millennials.
I’ve been on Aero Mexico, and I can confirm that the airline is HORRIBLE. On my flight back from Mexico, we waited for 1 HOUR still inside because something with the gate or plane. And then when we finally went inside the plane, we waited for half an hour for some reason. Then we got to our location still on the plane, and started circling for whatever reason for about 15 minutes. The flight was horrible. Horrible.
The day before we left Mexico, another part of our family left. They said they were circling for 2 HOURS when they got home.
I'm sorry this happened to you and your sister. But if this happens again, the one you should do is to go to your Embassy in Mexico City and make a complaint to the Mexican Immigration, the airlines, and the airport. This reminded me when me and my family went to Acapulco in August of '04 and we were staying in a hotel, but then they charged us a lot of money, my dad got pissed off at the hotel and he refused to pay. So when we got back to Mexico City while visiting relatives in the city, my dad went to the US Embassy (My family and I live in Chicago) and complained about the hotel Acapulco, and they took care of it. So like I said, when you go back to Mexico City, go to the Embassy, make a complaint and show them your video. I'll send a message to the airline, after all I'm flying back to Mexico City in July to visit relatives, but I'll make sure to send them this message and this video. Justice will be served!
Am i the only one that noticed this?
P
Ashlii,
I'm glad that you shared this vlog. It's not often we see you guys get angry; let alone cry 😭. Thank you for supporting international cosplay events and I hope this does not deter you from attending others.
That was a very sucky experience. As from what I see, if the airline wasn't able to give back the important form, they should have at least run after you to give it if it was an important immigration document. Airline staff must always give back important documents.
Also, just FYI -- It is protocol under IATA and airlines that baggage of missing passengers on a manifest that have not yet boarded the plane be removed or searched for inside the cargo ready for offloading. This is standard and this is not "abnormal" in operations. But if baggage is damaged, then this can be reported.
They call you like 3 or 5 times with the speaker of the airport. She didn't listen.
@@enriquepenanieto4398 did you not watch the entire video? they DID go to the gate when called and DID already wanted to board the gate BUT DID NOT have their immigration forms and they DID explain to the boarding staff that they did not get them back but the staff was rude, they couldn't do anything about it.
Vivian C you’re an idiot. The video says that they didn’t get their immigration forms and the staff did the correct thing and didn’t let them in the plane because they didn’t get their immigration forms back when they were boarding the luggage. There is a speaker of the airport that calls people when they forget something like their immigration forms etc. And tell you to go to a certain place to get them back. These two idiots didn’t listen to it and it’s their fault.
@@enriquepenanieto4398 they already said the staff kept their immigration forms when they are supposed to get them back together with the boarding passes. and they did not know they needed the forms back. well most other airlines don't require a second check.
Vivian C that’s not how it works.
I actually paused the video, took deep breaths, and slowly made it through the part when both of them are crying. 😭😭😭. I hope the tickets were reimbursed. It's the least #aeromexico can do after f*cking everything up. SMH. #customerservicewasshitasfuck
Michael Calderon o
Sana marefund yung binili nilang ticket..
right? i am so angry for them lol I almost cried when they cried
I have learned some airline lessons over the years. NEVER FLY AEROMEXICO OR UNITED.
I mean, I've flown united dozens of times and never had a bad experience.
Noob with Awesome Gaming I've always flied United, what problems have you experienced with United?
Noob with Awesome Gaming i have flown like 20 times with aero mexico and it is MUCH better than cheap ass united but the REAL WORST airline is American airlines its the worst i will never fly with them again and aero mexico is actually a really good airline and is better than delta,jet blue,american,united
Also Delta I heard
I don't understand every single time I fly on Aeromexico nothing is wrong I'm pretty sure you just trying to make it up it won't work honey
SHOCKS,
Good Thing they have money, what if for those traveller na sakto Lang, shocks.
I am crying with you guys. This is so unfortunate. I hope you guys will get refunded and let this not be an image of Mexico or their people. Rather the lack of training for the AeroMexico staff. So sorry it happened to you guys and be safe.
Hey
Mafie Mencedez hello
This happens to a lot of people, foreigners and mexicans alike.
are you a sissy cry baby ??
Are you a troll? You would be crying if you had to pay that kind of money for someone’s incompetence and corruption.
I think for most part you guys mentioned is already on this comment section. But the worst nightmare of all if someone not as influencial as these sisters came across the same situation. What’s going to happen?!
I've been to Areomexico and i can agree why this airline sucks, i missed my plane beacuse they kept on changing the gates and i had to pay again. Also my luggage got lost amd had to wait like a day for it.
It sounding more like the airline itself is scamming people as i noticed in comments, aeromexico is the one causing the missed flights which in turn causes the customer to pay more.
They have a fuck up services and they are corrupt!!😬😠
Omg same it was horrible...we slept at the airport until the next day at 7pm😩and we lost the luggage as well...it was not it
Check out Aeromexico's profile photo's comments on their Facebook page. Puro reklamo din. Huhu too bad you guys had to experience it too. :(
I hope you sue them
Fayery yeah sue them u need to have ur money back wtf
Can't the Mexican government is so corrupt and useless it's hopeless
@Adam Smith please, don’t talk about mexican government if you aren’t even mexican or don’t live here. This has nothing to do with Mexico in general it’s just a fucking Airline, it’s the airline’s mistake so pls stfu
Yeah right
shut up regina, mexico sucks :P
omg I only just found this video now, and its so crazy, knowing that my family does travel quite a lot, and sometimes to Mexico (don't know if they fly in or not cause they in the states) but I have never heard of any incident like this with any airline. I know this has happened way over a year but hope yall got things sorted out and hope you two were able to stay happy enough and safe.
At the check it did not occur to them to call and verify that your immigration papers were at the luggage check in? They could have simply verified it over the phone and had the papers sent to your boarding gate without you losing your flight. What a bunch of idiots! They need to reimburse you for the tickets you bought PLUS an additional $750 USD each for the inconvenience. They will simply try to reimburse you for the tickets in hopes of covering their mistake and their lack of customer service when in fact they are by law suppose to do much more.
They scammed you guys. They’ve probably been doing that all along.
Sorry for Your Loss There Ashley. But That's Okay, They Give their Chance About It.
Lol they don't know they screwed over famous people
Chilax I think you overestimate their star power on a global scale
WILL THORBURN they are connected to wil who is now connected to a huge network, the vid is going viral, they are at least going to get their money back and then some
everything happen for a reason, at least now its viral and the corruption is expose
I'm cancelling my plan to visit Mexico next month because of this. I'm going to Japan instead.
Zack Ellyt Lmao thats a shty reason
Chester Chanco
Ow he just predicting the possibility having a bad experience at aeromexico, whatever his decision its up to him bcuz that his own time, effort and money.. I dont think that's a shit reason...
Japan is a better place tho imo
he's not saying Mexico is bad (it's really not), it's just the travel industry's service standard does look more promising
Zack Ellyt Good lol
I'm working as a travel agent, and dealing with reservations with different airlines, and to be honest, Aeromexico is one of the worst airline to deal with. Even for a schedule change, they are so unprofessional and hard to deal with.
Same thing that happened to others as well. Aeromexico should pay for your next flight!!! The truth will prevail.
same thing happened to me two years ago. we came from LA and had a connecting flight to cancun. we had one hour to make it to the next flight and they busted some shady shit with our luggage and they also made me remove all my camera gear from my bag which took forever. got to our gate 5 minutes late and they wouldnt let us in. we also had to spend an extra 300 each to get a new flighta to cancun which was the nextttt day. on top of that they didnt even offer us a hotel stay, so we slept on the floor at the airport. worst traveling experience. could be a scam they do to travelers
You guys where so sweet after saying I’m sorry for talking crap about them that is so nice
The #VlogSquad must unite and share this video on social media and tagged AeroMexico for their stupidity!
They have an IG account: @aeromexico.
holy shit.kayo ba ang di nakasakay sa flight?masyado kayo apektado.gwt a life people.oa nyo gaya ng vlog squad.
+the condemned fucked up world dami mong time magbasa at magreply sa mga comments and sana mangyari sau yan para maexperience mo naman :P
the condemned fucked up world nagkakalat ka ew. go away 'di ka kailangan dito.
The new slogan for aero mexico is " it would be an error to fly Aero (error) Mexico"
Error Mexico!lol
I think they are more like scammermexico
Thats right ...count on alot of drama when you fly scammermexico....
nice one😂😂😂😂😂
That's cool !😁😁
I’m Mexican, and I’m really sorry for you guys... I don’t like Aeromexico either, every time I HAVE to fly with them I have some kind of problem... some time ago we had an airline called Mexicana, that one was really good but it kinda disappeared, I’m not sure of what happed, but it’s sad that almost every international flight has to be with them now. 😤
María José
I work at a hotel here in Vegas that used to have a contract with Aeromexico for the pilots rooms, their pilots are jerks!
I’m SO sorry that happened to you guys! That sucks! I would’ve cried too! Haha I would’ve lost it though and ripped them a new pwet hole. Luckily, you're blessed with the funds to get yourself home. Omg. You KNOW they’re not going to properly investigate and back up that security footage. Luckily, you guys were vlogging and have some sort of proof. Crazy! Aeromexico screwed up big time. Hope you’re both okay! ::hugs::
Greggy's Digest huli ka! Hahaha ugh! Now I’m soooo nervous! It’s our first time visiting Mexico too 😔😢😩😫
It's not the aeromexico...thats some kind of gang working on that plane that organized themselves to extort pips.. Kumbaga ss pinas yan yong laglag baka
ahahaha Aw, safe travels! Text me when you have some downtime.
I'm a newbie in traveling, I just started travelling abroad last month so thank you for the info, been reading some comments below and it seems mexico is not a good choice to travel at. Mexico is now on my blacklist travel list😎
I see you are easily BRAINWASHED. You are biased by a video?? Get real !!! Visit Mexico ITS AWESOME and PRETTY DAMN SAFE
Darling for a first time traveler not a good choice to travel there have no idea where you are from but choose safe and countries with helpful people and a good airline
@@evadien Brainwashed? What's brainwashing about this? She choose not to go to Mexico because of the errors their airline can cause. This isn't brainwashing, this is thinking for yourself and deciding based on evidence. Sure, Mexico may be awesome and safe but if I'm going to be treated like shit by airport personnel, no thanks. I'd rather travel somewhere else.
@@downthispath6538 you do realize Mexico has a better airline right? It's volaris, even tho it's not perfect it's better than aeromexico.
Hi, as a Mexican-American follower of both of your channels' and on behalf of my beloved country, I want to apologize for how Aeromexico behaved. I will avoid using their services beginning today. It sounds like they tried to scam you guys X( grrr. Also, their late attempt to help you was lame as well, because e-tickets don't always have detailed information that include that form. Sad because, many years ago, I always held Aeromexico in the highest standards from their check-in personnel to their flight attendants. However, I hope the conference in MX went well. Peace and "mucho amor" from Mexico! :D Mahal ka namin
Don’t worry it wasn’t your fault it was Aeromexico and the people that worked at that airline on than day at that airport. Thank you so much or as they say in many española countries. “Muchas gracias”
And this is why Trump wants to build the wall, remind me again why we are allies with this corrupt country?
@@AdamSmith-gs2dv hey boomer your other allies are Arabia and Philippines and they are corrupt too
I'm so sorry this has happened to you and your sister. To share your experience is very insightful to me as I will be heading out to Mexico very soon. I really hope Aeromexico reevaluates their services.
Kevin Navia just to give u advice be vigilant always be at guard actually this is a way of a simple extortion to other nationalities because they will not accept any explaination and later they will exhaust u until to the point that u will not follow up ur complain. In this scenrario it was clear that it was mistake by the check in staff so it is there responsibilities to bring the form to thier gate 🤔🤔🤔 and make a scene just to get other pax attention to help them out. Hopefully they will complain this issue and file a case to this airmexico 🤔🤔🤔
A lot of Mexican airlines are very bad, I go to Mexico a lot so I’ve tried almost all of them. :( try to get your refund
Enem Nat Aero Mexico has a Mexican name but isn't completely a Mexican Airline. Yes I know it's dumb to name a airline after a place it isn't from. But they have a pretty shady service.
Yazlyn Magana Aeroméxico was funded as a Mexican company about 83 years ago. It’s just that delta bought 49% of the company a few years ago. But is not a US company.
Have you tried Interjet? One of my favorite Mexican airlines.
My family usually flies Volaris. Although it’s only an economy airline.
Yazlyn Magana I know Aero Mexico isn’t a fully Mexican airline, but I’m speaking from my experiences from going to Mexico with some of these airlines, you’re right they are super shady which is honestly why I’m only using Volaris even though every time I’ve travelled with them something goes wrong, but I’ve at least never had to miss a flight
Aeromexico is probably the worst airline company. They don't have real customer services and don't care about their customers. When I complained at the Mexico City International Airport, no agent including the supervisors helped me at all and asked to call the customer services. If something unexpected happens, they don't have any idea and are not willing to help the customers. More likely they treat the customers like troublesome people or problem makers. It is part of the Mexican culture. They don't take any ownership when they cannot earn or benefit from the situation. Aeromexico is extremely unprofessional (more than United Airlines). My wife (from Mexico) agrees with me and hates Aeromexico as well as many of the customer services operated by Mexican. Just don't fly with Mexican airlines.
Early Retirement in 2019 - Already Retired I think you haven’t heard of the issue that happened with United Airlines. That airline dragged a man out of the airplane so I’m pretty sure that is much worse, you should be informed before you comment negativity.
A. United is the worst airline.
B. Just because of one complaint doesn't mean an entire airline is trash, this happens all the time with airlines, so the only reason you're stating this is because of one incident.
C. Not all Mexican services are bad, that's stereotypical and racist.
Also I do feel bad for what happened, but still it's only one incident out of many.
even north korean airlines are better than them😂😂
Believe Achieve And Dream ikr, I hate these whites people
OPPAYA stfu, you know nothing about Mexicans, you fucking disgusting rat
Omg. It is so unusual to see both of you so emotional. As in cry and mad levels. I hope you get a feedback from them and get refund. Sobrang hassle ng ganyan.
nikka haro Mas unusual ate if hindi sila iiyak sa sitwasyon nila 🙃
I had a similar experience too. It happened to me like two years ago. I have Mexican resident card, everytime residents fly out need to go to the immigration counter to fill the immigration form and get it stamped.(I didn't really get the process until what happened later) It had been awhile I didn't fly abroad prior to that episode, and basically the last few times I flew out I was still not knowing much about all the requirements just did as said so. At the check in counter, the staff told me to go immigration office located at somewhere, like near sala M(I dont remember), he didn't explain much, just told me to go there.(I speak Spanish) So I went, showed my passport, my Mexican resident card and my ticket, the personal from the immigration checked all of them, and then said okay, you can pass the security. I did wonder about the point of going to the immigration office, but since the immigration personal didn't say anything and I did what they told me to do, I didn't stick on it, headed to the gate.
Then what happened next is almost same as your story. They were really rude telling me that it's my problem not knowing about this process. I argued that I did what your colleague told me to do so, your colleague didn't tell me to get the stamped form, neither the personal from immigration! The ground staff at the gate just told me to run to get the form. They didn't want to help at all, when I came back they just told me that the plane had gone, in 5 mins.
I love Mexico, the various cultures and the people but sometimes I still get really upset by the service experience.
was it really their error nga ba or intentional tlga? corruption it is, pra Lang cguro mas kumita sila
I was just about to book a flight with these airline for 5 people. I've changed my mind. Thank you for this. You're too nice. I would've made a big, messy scene there. This is so frustrating!!! #aeromexicosucks
Nazenara Watashi Why would you say this when things can be different for you?
Nazenara Watashi #aeromexicorocks
Nazenara Watashi just cuz it happened to 1 person. Dosent mean it will happen to you. Aeromexico barley makes mistakes and is a great airline.
Mr.Panda Gaming indeed they were right r u stupid? or just makin up story
Jaylene reyes offensive
alodia was so calm. i would've shouted right in the face of that guy who's asking to pay for another ticket.
i would've caused a scandal. HAHAHAHA
Im so sorry, its a SHAME that Company have Mexico in his name. Im feeling so angry for this first experience finish like this.
Please dont judge All mexicans with this bad service.
We love you girls
I was hoping that you and your sister weren't flying Aeromexico because here in the US, that airlines has a really bad reputation.
Sorry for what happened to the two of you.
I'm so sorry for you what happened, not only for tourist, also we pass like that. Last year I lost my flight 'cause they sold the tickets twice, so, they gave the seats the first who arrived into de boarding door. I arrived two minutes after last call. The answer from Aeromexico was "buy new tickets" but guess what? Only was for business class, my trip was VSA-BAJ-VSA, it eas a connection flight, and they wanted me to pay more than i paid for the 4 flights, exactly 150% more only for the flight MX-VSA. But, ok that was a surprise, but the great thing was MY BAG TRAVELED TO VSA AND I DON'T!!!! How was that possible?? I send a tweet to Aeromexico and they was surprised too, so they gave me the solution that, the ticket I have, keep it and in a future trip I was able to use it. So, I hope, they gave the same solution. See you girls, a huge kiss for you, and again I so sorry, no all mexicans are like that.
Pano nlng yung wlang extra money, hindi lhat ng tao kyang e afford yang hlga ng ticket. 😡😡😡
Nami Kopi wla tlga, its either hanap ng way pano makauwi, or jan na lang sa mexico magpalaboy laboy.. Nakakatakot, always come on time tlga para marami kang oras para sa check in ..
They are the flag carrier of Mexico, they know that and for that they tend to abuse their customers, as a fellow Mexican… they also seem to have have something against us Mexican-Americans, it's just a vibe I get, & for that I personally avoid them at all costs. No hate, much love ❤️
Delta is the best to go on when visiting Mexico for sure! I hated flying with Aeromexico. I've never flown into Mexico City Airport, just Cancun Airport. Cancun Airport is the best to fly into, much less hectic. Sorry to hear of your terrible experience with the terrible airline :(
Agree, i used delta going to cabos no issue.
That was very uncool. Glad you were able to get a footage of but were you able to get your refunds? Whew at least the organizer guys helped out.
The staffs were very unprofessional. I'm sorry about your experience. I felt bad about you guys. You missed your flight because of the error of the staff (is it really error or purposely done?), stayed at the airport for 14 more hours (the airline company should have provided a hotel for you because it was their staffs' fault) and you spend more money for the tickets (which should be given to you free because it's their fault that you missed your flight). The staffs weren't really helpful at all. Thank you for sharing this to your vlogg. A lot of people will learn about the procedures of checkin in until boarding to your airbus at Mexico airport. I shared this to my social media account so the other people will learn a lesson from your experience. Maybe these AeroMexico staffs victimized a lot of people but people had no proofs. You have proofs and you showed it to the whole world.
Our worst experience with AeroMexish*t:
Back on 2018, My parent's company had a bussiness trip to Mexico so me and my 7 year old sister had to go with them. When we had to depart to Manila, our flight should be 9 am (mexican time). Then they said that our flight was cancelled so our schedule was moved to 12 pm. Then we missed our flight, kasi hindi pala cancelled yung flight may aberya lang sa machine. Pero inaccommodate naman kami nang maayos and then they booked a flight for us but 3 days late than our expected day to depart from Manila.
I nearly missed my flight with them at Mexico City going to Puerto Vallarta as they kept switching gate number without announcing it on speaker (lucky I kept looking at the monitors), they did it again and again.....and again the last minute. Real incompetent AeroMexico, did they at least re-imburse you ladies in the end?
Wow! I really feel bad for you girls tbh. I ever experienced miss flight once before where I was left in Amsterdam (KLM) due to short period of transit. Then when i told them my situation, they understood and gave me a new ticket without any charge. I almost cried that time cause i was rushing and overwhelmed. I hope you get reimburse and have a nice travel
I am so sorry for you. My daughter spent over 24 hours in the airport when she had a confined US flight. It was horrible for her.
Sometimes the plane has to board of since it takes them 3:00 minutes to check the controls and imagine if they let them go in then the pilot would have to re-do the check again. I hope this wouldn't happen to you guys again. Please people don't let this affect on the Mexicans. The ones to blame are the workers and staffs in Aeromexico.
Ngayon ko lang nakitang ganito si Ashlili. 😱 #RageLili ingat po kayo. #RapGodLili 😂
Don't blur his face and sue them for that because they are not doing their jobs done.
Lol, try suing someone in Mexico see how that works out for you
@@amonGustavo07 not someone but the airline company...that airline is liable for the mistake they did
Ging Ging lmao it’s even worse with a company and that’s what I meant... they have more money, how do you think anyone could beat an airline, especially in Mexico courts.
Ging Ging lmao I can’t understand a word of what you just wrote, study some more
this is sad... na tourist trap and scam kayo
Oh my gosh! What was their intention? I can't believe you guys went through that whole shit. And why did they have to delete your video? And why were the staff so defensive? I feel for you guys..
I'm mexican and I immediatly recognized the behaviour of the check-in personnel, they tried to hide their mistake and get away with no accountability. Bad publicity usually solve this.
Virolabel Ladio i think para mag re buy silang tickets. mas kikita yung airline HAHAHAHHAAHHAHA JUSKO
i think gusto nila kumita uli through ticket rebuys...............
Virolabel Ladio p
When you're so mad but you cant do anything about it so u just cry 😢 i hope you got reimbursed
Ashley is so cute even in beast mode ahaha
I had a bad experience with Aeromexico too. They suck!
emersonarchuleta No they don’t, United Airlines sucks.
Ximena Mercado uhm yes they do. I wasted a hell lot of money because of them.
They don’t suck they are rated the best airline in Mexico because of their good service. But maybe the worker was new and just made a mistake
Could we all stop comparing each others country airlines? Its not the time to judge and show off what each other country has. Be proud of what you country has to the point where your not gonna show off what your country has, and without judging each other countries. This is just a video, and clearly makes everyone fight over their countries. Guys, this is just a bad experience of these girls from this airline and has nothing to do with anything, with the people of the country, the culture, or anything.
Im from Mexico and I don't recommend that airline, they lost my family bags because we miss the airplane the personal give us a false hour and we arrive later
Definitely not flying with that airline!!!!
It sounds terrible...
Unknown Fortnite player it’s not as terrible as United
Miguel Gutierrez really🤷♀️, ok then I won’t fly with United either....
Not terrible at all. She probably didn't listen when her name was called. They usually call your name like 5 times.
Unknown Fortnite player bruhh it’s not the fucking airline this time it’s the airport and plus Aeromexico is an awesome airline they all nice af
They didn't hear their name called they call the names like 4 times and aero Mexico is the best Mexican airline much better than volaris Viva interjet and it's one mistake jeez United and spirit makes much much worse mistakes yet it seems like if they get less hate because of it also welcome to the real frickin world
They probably bumped you both off because the flight was overbooked. Very unprofessional.
Patrick Dalida naexperience ko to sa Cebu Pacific
Life in Mhai Eyes yes, cebupac is very much known for that. Seems like this is a common practice of aero mexico. 1. Withholding your immigration papers. 2. Having readily printed copies of your boarding passes with the immigration papers. 3. Your baggage, waiting for you at the counter instead of being inside the plane already. To much coincidences to be random. I'd say its a very well orchistrated routine. They should be publicly shamed for this. Hit them where it hurts.
For sure their were more travelers encountered that same situation. They did that for a reason..
Hazel Lopez j
I just saw this vlog. My husband and I went to Mexico City in May 2019 and took AeroMexico back to LAX. We had the WORST experience! Of course the airline does not speak for the City as we both loved it. AeroMexico needs to get it together!
Good thing you traveled together, it’ll be more traumatic if you’re alone :(
And what if the flyer is not vlogging?! It could had been worst. Hopefully you can reimbursed your money. AeroMexico napaka shitty naman.
Love it when the two of you smiled na.