ALL OF THIS! My particular Costco in Cincinnati has been flooded with a group of batch grabbers. They were starting to return large batches because “it wouldn’t fit in their car” then getting the Costco cash cards. Then the batch would be rereleased & another in the group would grab it. I alerted the manager & he took some photos. Basically the store said it’s not their problem it’s instacart’s. The group confronted a friend of mine screaming at him in the store. He got a supervisor. The supervisor stated in front of the group(they have 1 guy to translate into Spanish for the rest of the group) that they do not care but that all would be banned from the store if confrontations happen again. The very next morning 15 of them showed up when it was normally 4-5. They sit just inside the store with 10+phones latex out. Not one of them scrolling or swiping for orders. Just a ding on the phone & then the ring leader chooses who will shop it. They also sometimes shop an order & pass off to someone In the parking lot & then head inside for another order. All while us vetted, legal, background checked honest shoppers sit with ZERO orders.
It's now against Costco policy to allow them to sit inside. That's ridiculous they aren't enforcing the policy. Maybe It would be a good idea to ask chat support to give you a tear 3 or 4 support person or an email to let them know about this problem that Costco is not taking care of.
How is it not the store’s problem if they just have them a free gift card to return everything? So they get paid by instacart (which is Instacart’s problem) but, they get to cash in on a refund from the store too affecting their bottom line? That’s messed up and the store manager should be brought to task about it. There’s more to everything than just store revenue per location. Refunds of that magnitude make you look less successful in the long run. If the scammers were smart, they’d pick up on the stupidity of the Costco staff and management just to take batches, pay and return them to get Costco gift cards instead. You can resell gift cards or cash them in online.
I'm quite fine with IC shoppers of any kind - because there are so many 'mericans who would bring deadly Covid to my door, we have them leave the items for no-contact delivery (and later wipe-down! Covid lives a week on plastic, like most other viruses). But, hey, you want to make money stirring up fear and, seeing the other comments you're supporting, racism. Time to hang up your shopping bag and get a job with the Proud Boys. Who, by the way, would also have to leave my items without contact.
By law, Instacart can’t discriminate against people with criminal records after a specific period of time has lapsed. But I certainly don’t want a reformed killer showing up on my doorstep. That’s why I shop for my family.
Not only customers, shoppers can be criminals too. Shoppers aren’t protected either. Shoppers are taking risks multiple times a day, at each house too. It goes both ways.
If he served his time for a crime he committed 20 years ago, he deserves an opportunity to work and participate in society. He can't be worse than some of the trash shoppers I see.
The background check probably showed his conviction was 20 years ago. Different companies have different policies on felon history. Some only go back 5 years, some 10, and so on.
@@JENontheGO to know what? How would that work? Your driver is a black man, a Muslim, a white woman or a ex felon for stealing a car at 18? Now he his 38. Who would you pick?
I think Instacart should have a "No contact" policy. That way, the customer and shopper are safe. The other thing that is problematic is customers who allow their dogs to approach and pick all over you with no regard for the shopper's personal space. Honestly, it works both ways. As shoppers, we don't know who we're delivering to.
Exactly one lady tried to get me to pet her 🐈 and I was like I'm sorry, but I'm not a cat person. I think it hurt her feelings, but hey, I'm not not putting my next customer at risk by touching their groceries after I've played with your animals. Who knows what allergies people have.
Yeah they should and customers with Covid should also let the shopper aware that they are delivering items to a person who is sick. I've delivered to numerous customers who almost got me sick with Covid because they failed to let me the shopper know they were sick.
@@wisdomveritas6281 I had one lady specifically state she had covid and she still came outside and I was like ma'am if you're sick please let me just leave the groceries. She came out to give me a cash tip 🤦🏽♀️😭🤷🏽♀️ I sprayed it down with disinfectant and left it in my hot car for about 5 days before I finally took it inside.
@@kimberlyiniguez1806 this, I always take photos of the items in the bag at the doorstep and send through messenger. Stopped my “missing items” cases completely.
I’m sorry. I don’t like that you did this. He served his debt to society. You don’t know the story behind his conviction. He deserves to work just like the rest of us. Yes he did bad. Though, he paid his debt. I was a fan but now. Nope. This is the problem. When individuals get out of jail, they can’t find work. So they go back to crime, then back to jail. So why can’t we just give people a chance.
WOW! I have seen your anger for Instacart evolve, but trying to rally customers using fear? Yes, anything can happen, but customers don't even have to open their doors, or be home! I've been robbed 3 times delivering pizza. I didn't get a background check of my customers first!
Yes! IC won’t stop the bots, and customers SHOULD know when they place an order with Instacart, the shopper may not be vetted! THIS is a risk! I’m sorry you were robbed. Food delivery all round, just isn’t safe.
Angry for instacart?? Everything Gen is saying are 100% true facts, In the long run instacart will get smacked in the face with all they're dishonesty , A fact is a fact instacart dosen't give a darn about their shopper's nor their customer's... instacart is just a greedy company.
@@JENontheGO You should look up the definition of BOT . A bot can not deliver anything. A bot can not harm you. A bot is a program that mimics human behavior.
I took that picture of the Shopper with three phones. It was at Vincente Foods in Brentwood California. We are completely overrun here in Los Angeles with people using multiple phones and other peoples accounts. This guy told me he pays $850 a month to other people to use their accounts. Even if somebody reports him and he got canceled, he still has options to get other peoples accounts and continue working. Instacart does nothing about this. There is even a couple who shops at the Westwood ralphs, who use multiple phones, and run it like it well oiled machine. The husband and wife will shop, sometimes the daughter as well and her Andrew husband, they will all shop all check out at the same time, and then load everything into the car, husband will go deliver while everyone else goes back into the store after they have swapped to new phones and except more orders. When the husband comes back, he either finishes shopping or they check out and do it again. Over and over again. Usually it’s just a husband and wife, using other peoples phones they just keep the cycle going over and over again. Shop, check out, he delivers while she goes back in and excepts multiple orders on different phones. They have been reported in Instacart does nothing about it.
@@JENontheGO Because instacart is still making money 💰 . I'm in Southern California as well and a 5 star and over here we struggle to make 300.00 a week, I message IC everyday about this problem with the bots, IC just dosen't care.
First off, I think you're great Jen. I don't want to criticize, but I do disagree. You haven't said anything that's wrong on its face, but I do question the real motives behind your video. If bots weren't taking money away from instacart shoppers, just how passionate would the argument be against them for safety reasons. I don't believe there is a widespread safety issue because of the bot accounts. In fact a family of 3 with 3 phones could all be signed up as instacart shoppers and while the swapping is against the rules, they could all be vetted. It's speculative at best. And the solution to the "safety issue" that this poses is also the one with the best financial benefit for drivers like us? Again, great videos, I don't think you're wrong per se, but it feels like getting rid of bots is the desired outcome and not actual safety improvements.
I’m conflicted on this one. If someone serves time in prison, they paid for there crime, if they are not given a chance to make an honest living than they’ll just go back in committing more crimes and possibly someone getting hurt during there crime and then they will going back to prison. If the person was in prison for murder, why did they let him out? There has to be a broader back story than that, circumstances behind the crime. I think it’s a little bigoted in not giving an ex con a second chance in life to make themselves better for them and society. Regardless of Instacart hiring ex cons or not, customers should be aware of everyone who delivers to them. Not every criminal has been to jail. There are plenty out there who just haven’t been caught yet.
@@kimberlyiniguez1806 I looked it up, California has a large population and in 2020 had the highest murder rate in the country, but Texas wasn’t too far behind with there murder rate and they are republican run. Texas also has a high population in the state. So what is the cause and effect in Texas? I think you need more than one incident to cause a spike in the murder rate, it has to be a factor of many different things. But I’m sure some of the people they let out may have committed murders but it would’ve interesting to find out how many of them actually did.
Sounds like Jen doesn't like to give people second chances. What if the convicted murderer is remorseful and needs a job to make ends meet? Would you rather have the person commit more crimes than make a honest living?
Please just quit IC yourself already. YOU are so unhappy with IC. NO need to feed such unnecessary , negative informations about IC. So contradicting. SO annoying.
I’m going to have to disagree with you. I am a believer in criminal justice reform and it’s wrong to stigmatize someone who did something 20+ years ago and served their sentence. They deserve a fresh start.
It’s OK if you disagree with me. No offense, I personally do not want a shopper who was convicted of murder showing up at my doorstep, and I’m sure the majority of customers don’t want that either.
@@JENontheGO I think the customer cares more about getting their stuff delivered on time and everything they requested is there. I don’t think anyone has ever said “I wonder if my delivery guy has ever killed someone and committed robbery?”
I agree,a fresh start is warranted.But at the same time if they are using bots and cheating legitimate drivers then I could argue that they haven't been reformed.
If you served your time, you should be allowed to work and not be discriminated against. Otherwise, you still treat them as criminals once out of prison for life? So they'll be homeless or force them to beg or resort to crime to survive? Can they vote?
I don’t agree with Jen at all. what gives yu the fucking right to say criminal shouldn’t be on ic platform. Who gives a fuck! Felon already have a hard times making a living being label as a criminal. What your saying is criminal don’t deserve a second chance. On top that of the world we living in isn’t safe. SHOW ME ONE ARTICLE THAT A IC CUSTOMER WAS HARM BY CONVICTED FELON SHOPPER?
Did you get deactivated and now you're out for revenge? Instacart was the best thing to happen to you until recently and now all you talk about is Instacart in a negative way. This is starting to come off as desperate and pathetic.
It's true Instacart doesn't care about WHO are the shoppers,I know many people using fake accounts,use fake social security number and using boots at Costco like crazy. They don't care all
Its my only gig right now. I am a veteran shopper of 3 years. Inflation, gas prices, make it not worth it for the tips. Theres a long wait list to get on here. It took me longer to get on board then it did with uber. I understand the frustration with no batches and bots but warning customers that criminals are delivering there groceries is not helpful. Would like to see a little proof. Pretty disappointing 😕
This is insane. It took Instacart like a week to do my background check when the only thing I’ve ever done was getting a speeding ticket back in 2017. I have a regular 9-5 job. I had to do background checks, drug tests and a personality test for my day job. (I work in the construction industry and show up at new homes being built and homes that are occupied by the owners) Crazy to me that Instacart is so relaxed about this. I enjoy doing Instacart on the weekend for extra fun money. It’s nice to know my customers are at least safe with me taking them their groceries.
Some people are afraid of their own shadow nowadays, and rightly so there are so many crazy people running around. On the other hand, there are those with long criminal records that did their time and since are model citizens, I'am proof of that. I won't go into detail, but I was a real POS in my teen's and 20s. Retired now 68 yrs. old, wonderful wife, 2 well adjusted adult children and 4 grandchildren, as I pat myself on the back. 😎
do you shop on Amazon? felons work at Amazon. do you shop at Walmart? felons work at Walmart do you shop at the grocery store? felons work at the grocery store do you go out to restaurants? felons work at restaurants you interact with felons daily Jen we are every where don't further ostracize us we are people toowe deserve a second chance we paid our debt.we will get that chance like it or not.
Yes, but none of them know where you live, none of them come to your home, when your alone and out of the public eye. And their company knows where they went that day and what time.
Do you have cable and internet service? Felons work here and more then likely installed your service Do you need Plumbing services? Guess what? Felons work here You should protect yourself and your household against any and all threats instead of thinking only felons break the law people break the law protect yourself from every one because you deal with felons on a daily bases we come to your house we are the phone when you're upset about your bill the US has the highest rate of incarceration in the world where do you think we go to the moon we are every where 🙂 trying to make a living just like you
@@Citymovingpros I have never needed to answer the door for Amazon. They don't even knock. But yes, I think anyone who has committed murder, rape, child molestation, drug addiction, or theft shouldn't be allowed to have a job that requires them to go to people's homes and confront them. I don't think that's too much to ask. There are a million other jobs out there they can choose from. Why do these places require a background check when applying? It's because they know it's best that these people don't have this type of job. But Instacart is not following the rules, they are hiring despite what the background check says. And I'm sure other places are doing it to. I never said Instacart is the only one. I'm extremely careful when someone comes to my door. I don't answer it unless I'm expecting someone. And my kids aren't allowed to answer the door when I'm not home.
@@cannotbeshaken7889 the backround checks are a formality and only check for 5-7years of charge after that your backround check is clear. So for example lets say you do ten years and come home and apply for a job you will pass the check no problem, now lets say you did only two years and came home you will fail the backround check until 5 more years have past without conviction of a felony.so the people you speak like myself have paid out debt and also gig companies need more shoppers then orders so they can pimp the shoppers out and play games with the money its business supply and demand period and again all of these companies do delivery so your super wrong and you make zero sense maybe run for president we have the largest population of felons in the world. You probably have a coworker who's a excon if you're employed. Look up statistics and you'll see how blind you are to the facts of your surroundings. ENJOY YOU'RE NEXT TECH VISIT AMAZON DELIVERY WALMART DELIVERY 😉 we are super cool maybe be friends with. An excon we are not monsters.
I’m not sure I agree. I’m always willing to give someone a second chance. Without knowing all the particulars on his case, I can’t say he wouldn’t be a good employee.
I’m not sure how IC would go about telling people. I worked in a restaurant where one of our delivery drivers was on probation after getting out of jail. He had served 5 years for assault. He was a good employee and worked there about 3 years full time. How does a business like this or any other delivery service warn customers about who they hire? Even the grocery stores hire former criminals and if a person really wants to get your info, they can do it. I would rather see them work and make an effort at bettering themselves than to live off tax payers. Not everyone who gets hired by IC or any company is a trustworthy person, criminal or not.
I was hired before the main part of my background check came back. It's not right. There is no "in person interviews" with Instacart, nor is there ANY kind of interview. That can become dangerous. Especially when the background check doesn't come back until 4 months after your hired.
So just because you committed a crime shouldn't be able to have a chance to work at a place like instacart? People deserve a second chance. I agree about the fake accounts and bots but not that if you've committed a crime not have a chance to work at instacart, maybe not with a murder charge but therre are other petty crimes other have committed that could honestly be regretful of and changed.
I watched a couple of your videos, and it’s filled with so much negativity and exaggerated situations. You don’t want shoppers to make money 💰, because you spend all your time, running of costumers. Your scare tactic is almost shocking. Instacart is a new company and might have so things to work out, but to your tactics is messing up everyone’s money. You are on this high horse and got what, so you can be a savior. Smh you doing to much
??? I’m surprised at this video. It’s totally not fair, I’m not ok with it as a shopper. 😡 It makes it seem like you’re trying to make all shoppers look suspicious of being sketchy people. Yeah, but, what about us who are decent people with no past criminal records? What about our “safety?” We don’t know what the “background” of the customers we’re delivering for is either. I had some encounters with some real sketchy customers. One house, I’m pretty sure was a drug dealer’s house. The girl opened the door, and the smell of pot was so bad that I had to go home afterwards, take a shower and wash my clothes. Then, while I was trying to give her her groceries, a car pulls up and has 3 guys in it that all looked like Mr. T. A guy came out of the house and was really annoyed that I had my car in the driveway. It was a very uneasy situation for me. Another customer, was a total obnoxious jerk, looked like he hated me, and then, he wanted me to take all his recyclable plastic bags back to the grocery store. 😖 Another friend that does Instacart, said she went to deliver a small order to a guy’s trailer in the later-evening, he had the windows boarded up, no lights on outside, chickens running around in the front yard, and then, cussed at her (through text) because she wouldn’t bring the order IN his house! It’s not fair either that Instacart doesn’t do background checks on their customers too, like they do their shoppers. (To what extent, I don’t know.) WE ARE AT RISK too, by going to a strangers house, just as much as the customer is by having a stranger deliver to them! This goes for any delivery platform whether Instacart, Shipt, Door Dash etc..! I’m very unhappy how you presented this video as a way for customers to deem shoppers as untrustworthy! 👎
@@JENontheGO lmao yeah…. 20 YEARS AGO. People change. I’d tell you not to judge since you’re and adult, but, you’re an adult and know that already. 🤷🏼♀️ I’d rather have a parolee deliver my stuff then half the people who’ve delivered to me that have a “clean background”
The bots are more dangerous than the convicted felon. At least he matches his profile and you know who is showing up. The bots have no ID, no record, no picture. Unless you have a security camera, a bot can do anything he wants to you and your house and walk away free
@@mthorton1040 agreed, just repeating what others have said. I get the gist of what she’s saying, your order is being handed to someone else other than the person supposedly delivering.
I was at the grocery store today to buy myself some items. The cashier came over and asked me if i could help this instacart shopper... Turns out she is using her brother's account. She wants to make money so he let her use it. it was her first time nothing was scanned in... so i proceeded to show her what to do and how to scan the items in. two were wrong so had her get the correct items etc... then showed her how to do checkout etc. it is like she wouldn't even read the app to figure it out herself. so helped her get checked out and take pictures of the receipt etc. i have no clue what happened after she left. she has no clue how to use the app... she had another woman with her and a child. customers are expecting a male.... hmmm how do these people pass the selfie test is beyond me
@@dasmaschine780 I don’t mind. I used to work at that store and still love them all. I had the chance to help out another shopper I do that. I was shopping for myself
But not everyone has a record and this video can scare customers and leave honest people without work. I just feel @instacart that they have to do a thorough background check.
@Klauren a I wouldn’t want a convicted murderer delivering groceries to my daughters, and quite honestly I don’t know who would actually be comfortable with it. 💛
Wow unbelievable. I'm not an instacart customer but I am instacart shopper. I am had some brushes with the law but I do not have a long extensive criminal record. But when I pick a customer's order I treat them with respect and understanding. Absolutely you agree with you on what you are saying. I have already I have suspected in the past that there are some instacart Shoppers are not on the up-and-up. If a customer wants to make sure that it is the person that is delivering their groceries and I know they have a picture of us on what we look like. I am a doordasher and I have to go through a background check.
Hi Jen. Recently, due to shortages, I've been hit with "missing items" (and these items aren't even on the receipt because they didn't exist in the store), or wrong items, because the picked item isn't there, and I chose the first recommended item. I communicate with the customer. Help chat is of absolutely no use. What is my next step, and how could I help you or anyone to start something to get instacart to startlistening to its shoppers instead of demonizing us because the industry is put together so poorly? Thanks, Doug
I posted this picture on the Instacart page a week ago! They won’t hire me because of a speeding ticket but will hire people with violent felonies!! It’s crazy!!
So if I pay my debt to society because of a mistake I made in the past, I should get shut down from the world 🤦🏿♂️ Why should a customer care about my past ? 🤔 I am pretty sure a few customers have colourful pasts as well 😒 That’s not Kool to say, but everyone has an opinion, and I will respect it, but disagree
Jen I love your channel and I do agree that safety needs to be a priority, however as someone who is also a licensed addiction counselor and spent years working with criminals (yes murderers, sex offenders, theft etc) I have to say that having a murder conviction isn't that black or white. Same as a sex offender. An 18yr old who dated and had sex with a 17 can be given that title and required to register..."murderers" can be accidental/negligent, vehicular, DUI, DV, etc. Not saying that's ok by any means but their "crime" may be very specific and frankly, they have a right to privacy too. I mean, think about all the repairmen, plumbers, electricians, restaurant servers, mechanics that we interact with on the daily that very well may have a past and we aren't told about...they too have access to our food, homes, cars, account info, etc...
Jen, question. You’re saying there is an issue with Un-vetted shoppers going to customers homes, but where are all the news articles saying “customer attacked by IC shopper”? I google that and the only thing that comes up is “customer attacks IC shopper over dispute involving groceries” I couldn’t find a single article where an IC shopper attacked, broke into a home, or did anything illegal. Don’t promote an issue that doesn’t exist.
@@JENontheGO i went back multiple pages, and typed in different search terms trying to find it but ended up with no results. Can you post any links of any articles saying shoppers are attacking or breaking into homes?
Wait so are you now trying to get ppl to not use IC? That’s actually going to take money from our mouths. I know your mad at Instacart but this is extreme. I feel shoppers are more at risk than ppl that are ordering. Most don’t even meet us. They have changed allot their system lately. It’s improved a ton
Great job Jenn-on-the-Go first of all.. Second of all I have a reputation of calling out BS when I see it as well and I don’t discriminate against what company I scream BS with.. Third thing is, how long should we wait to start another Instacart Lawsuit?.. With my research on the company they seem more and more like “Federal Express Inc.” whom I had the pleasure of working for and suing as well. Instacart seems to be using the same ‘formula’ it appears, which is to “Front” that you care about the customers and your employees all while essentially running a slave trade program that traps most unsuspecting human beings. Unless there are some humans out there like myself that are willing to set them straight in district 9 court where they reside and I happen to live, then I’m guessing nothing will be done about this specific issue that you speak about. Most companies similar in fashion will not create the change needed until you literally shove them against the corporate wall and serve them with legal documents. Unfortunately this is what we are faced with even in difficult times, Crappy human beings running a slave trade platform while they are the ones taking in the big profit!.. I watched the video with that new CEO lady and it made me sick literally.. I won’t put it past myself to seek out a personal interview with her, however if she knew my intentions she would decline for sure. Keep fighting and the change will happen with a poke of “public humiliation” for those running Instacart. Never ever doubt the power of social media in this day and age as it’s a powerful tool for human beings. 🙏🏼
I am a little bit conflicted. On one hand do I want a convicted criminal delivering my groceries? Probably not. On the other hand, a person who has paid the price for their crimes has earned a right to a second chance. If we don't allow them to get legal employment how can they be expected to succeed and live on the straight and narrow? I would rather an ex-criminal trying to be a law abiding citizen deliver my order than one of those people using the bots.
Hi Jen! It looks like your video got so many comments, so this might have been mentioned already (just that I didn't see it when scrolling through the first few pages). This video can give multiple misconceptions about bots and multiple phones, so I just wanted to clear a few things up. 1) You do not need more than just 1 phone to run a bot. I know how bots work and could actually write one myself if I really wanted to, being that I'm in the software field. It's just not worth it for me to do so and money isn't everything (referencing your previous video on my wife's breast cancer). Bots are not the same as unvetted shoppers. Sure people have in the past paid for a service that takes all the orders on other accounts and given them to non-vetted shoppers, but to actually run a bot, you can have your own vetted account and the regular Instacart shopper app, and then just run a bot app on top of it. Again, I'm against the use of bots as it makes it unfair for all other shoppers, but I'm just saying it doesn't mean the bots are unvetted or need to use multiple phones. 2) I have multiple phones on me all the time, and I've had other shoppers come up to me accusing me of using a "bot". However, one of my phones is my work phone, and I can get called on it from work at any time. My other phone is my phone that I use for Instacart. Finally, regarding the picture of the guy with 3 phones, I've had 3 phones on me, and did at the time that someone accused me of being a bot. Remember your video of Instacart making shoppers wait at the store in order to see batches? So sometimes I could be shopping a batch on my account (1st phone), then I have my work phone on me, not running Instacart (2nd phone), and then I'll bring my wife's phone with me while she's at the gym half a mile away. Why? So that she doesn't have to wait outside in the parking lot to see batches. If something good comes up while I'm shopping, she'll be there within 5 minutes to shop the batch. Now in the picture that you shared, that guy was obviously running 3 Instacart shopper apps on 3 phones, but he was only shopping on one of them. The other 2 were showing no batches. I'm just saying that this may have nothing to do with bots, and he just had multiple phones with multiple accounts. Personally, I think it would be so stressful shopping 2 different batches (especially multiple order batches) at the same time. If people could actually pull that off, more power to them. However, just because a person has more than 1 phone doesn't mean they are using fake accounts or bots. Finally, love your content, but this video makes people make the wrong assumptions without actually knowing how it all works.
Hey Jen, as always, it's AWESOME to see you. Hey, a few days ago(June 9th), I noticed that they have a "NEW SELFIE" random check-in, have you seen it! You have to look in to the camera, SNAP A PIC, turn left, SNAP A PIC and then turn right and of course SNAP A PIC!! I think they are doing this so the people who are using other shopper's accounts, can't use a hard copy picture of the actual shopper. I don't know what makes them think they won't have all 3 hard copy pics available! Why not have us do live videos! Idk Sis, I'm just so sick of the BOT rat race. 🐀 It literally makes me soooooo ANGRY when I see the Bots at the store. One man actually threatened my life after chasing me to the back of the store, because I called him out! It's insane!!!
Hi Mags!! Yes, we are talking about murder here. I will never understand the defense of allowing a shopper convicted of murder on a platform that jeopardizes the safety of customers.💛
I have worked for the Federal Bureau of prisons before.... honestly.. i would feel just fine around someone who served their time etc. more so then some of the shoppers i see who use someone else's account etc. Coshopping I saw one shopper who had her boyfriend with her who was as high as a kite.... another instacart shopper took off without paying for Customer c's order... instacart did nothing... i was a cashier for 3 months and had some of the worst instacart shoppers around... but with all this said... if someone has a speeding ticket or accident arent they sometimes deactivated.... hmmm
You are alone, out of the public eye, they may see your kids, your valuables, perhaps no other neighbors can see or hear you, your attractive, they see you could be single...etc... it's different. Would if they are on drugs and you do something to set them off? Any job that requires someone to come to your home, that person should have a clean record. Not just from murder, rape and theft, but a clean drug record as well. There are plenty of other jobs out there for those with a bad record that don't require going to peoples homes. With Instacart its even worse because these people can use other phones and bots. So if they ever did do something to harm someone they would never be caught, as there would be no record of them ever coming to your home.
Curious on why you didn’t cover the delivery driver who accidentally left his “stick kit” with a customer. Left dirty needles in a container, a torch and some swabs… but you’re focused on a parolee trying to change his life and not an active junkie delivering dirty needles to a customer 🤣 it’s ok, I’m sure you get the same judgement that you give. It’s written all over your face 🤣
Hi Shelby, because this wasn’t sent to me, and this is horrible. Every parole absolutely deserves a second chance, but should never have access to a customer’s home address.
@@JENontheGO obviously you don’t with some of the things you’ve said.. I’m just saying an active heroin addict can have a clean background and still deliver your groceries, dirty needles in food? Again, I’d rather have someone who made a mistake and is getting their life together deliver my shit then an active addict, who can come back and rob you etc, with a clean background. I’m a lot more scared of dirty needles in my food then some one who has to check in with a parole officer.
@@JENontheGO honestly I’ve never come across your page until today, I’m an IC shopper myself, but you ma’am are reaching. I’ll leave you alone from here on out, because in my opinion (and several others I assume) you’re a joke 💕
It gets no worse than murder and aggravated robbery! Would y'all be comfortable finding out the maintenance man entering your apartment to fix things has this kind of past? Stop with the hypocrisy!
That would be tough, as well. This comes down to companies better vetting their employees. And if they don’t, that’s fine but customers deserve to know what they’re dealing with, and at least be aware that shoppers aren’t properly vetted. If it’s not a big deal to them then, great. Not all customers feel this way though.
@@JENontheGO Exactly! In my area, I deliver to many elderly customers, and most of the time I'm being asked to bring the groceries inside because they simply cannot do it themselves. And, most of them live alone. I'd be concerned if my elderly mother was being unknowingly exposed to someone who was in prison for murder and robbery! These customers trust us that's why their garage doors are open half the time with instructions to bring the groceries inside. I'm not saying people cannot be reformed and become law-abiding citizens. But there are those who are repeat offenders who can't seem to help themselves.
Hi there! Quick question what would you do if you know a shopper in your area is using a bot? Do you report hem to IC customer service? Or do nothing… just wait until IC realized that this shopper is cheating the sistem… I’m asking you bc I know a shopper using it and it’s upsetting how he got all the orders and the rest of the shoppers we are waiting and waiting to grab a good one… thank you 🙏
A customer does not have the right to know the background of drivers. Do we have the right to know the background of customers? You are speaking out of emotions and ignorance? That's a million dollar lawsuit that instacart lawyers know they would lose.
Customers hire a service and trust Instacart to fully and carefully vet their shoppers. Instacart sales in this department. Just take a look at the BOTS You tell me?
@@JENontheGO So shouldn’t IC protect the workers too? It’s a two-way street here. We can’t even see the last names of our customers because they are afraid of discrimination. So do you think all the customers should be vetted as well? We go to their houses, random times of the day, but is it safe? You might have a regular customer who always tips well but you don’t really know this person. What if someone is a pedophile or a rapist? You won’t know until he’s caught. Many serial killers led normal lives with families before being caught. Look at Ted Bundy and the BTK killer. When you go to their houses, you are in their territory.
I agree. I did a shop and this guy wanted me to go into his home to see a "puppy" wouldn't take no for an answer I dropped his groceries on the ground and ran back to my car. We don't know what we walk into either. I did call the company I was working with and reported it but he still may have an account I'm not sure.
When we enter and have to show the membership our picture should be showing on it and they should check it at the door to help eliminate these bot users
I don't understand how people get through to the app. When I log out after a while I need to take a picture to verify it's me, and now when I shop I have to sign. How does a bot get through the app when you need to send pics of your ID? I definitely seen people using more than one phone. I watched a guy ask another instacart shopper to log in to his phone to pick up some orders. It's crazy how unfair this system is. I can go and wait over an hour for an order, but watch this same guy shop multiple orders at a time drop off come back and shop more without me or anyone waiting getting a single order. 🙄
I'm a shopper and a customer. People are using bots in my area and Instacart does NOTHING about it. I can't even get batches most days. I ordered as a customer and the shopper was supposed to be a female and was very rude in the chat. A man delivered my groceries and was covering his face. I reported him. I have never seen him before in the store when I am on a batch. Instacart doesn't care about the bots or anyone's safety for that matter.
Wow I usually like your content but trying to scare customers will only hurt instacart shoppers trying to make money . Why don’t you make a video about the risk we take delivering to peoples home …. We have no idea who we are shopping for . We most likely deliver to homes of felons on the regular! I’m super super disappointed in you Jen!
I’ve done that plenty, and have come after customers harder and than anyone on UA-cam! This safety problem is on the backs of Instacart. Customers need to know IC hires anyone, and shoppers should stop using the platform until instacart stops exploiting, because they are.
She has done tons of videos regarding that matter. There is a risk on both the customer and shopper side. It's time that someone with a platform talks about the other side. Thank you Jen!
HE paid his debt by serving 20 years. Why do we have a hard time allowing ppl who served time a chance to do right. Granted some go back and never changed, BUT most do and want better lives. I have seen changed prisoners and it's sad how hard it is for them to survive.
Hey Jen, when people are reporting these issues to instacart care, it is important to note that the agent is providing the complainant with a FAKE ticket number. The report is never filed. You need to keep record of the chat by screenshot or screen-recording. Not the people coming and going from the chat as well. Ask for a supervisor. If you can’t reach one in the chat because they’re refusing to allow you to speak with someone above them, CALL instacart. There are ways to do it. I have had to it myself which is why I’m able to mention the fake ticket number issue. I’m chat, the agents have the ability to request photos and VIDEO. You can post the screen recording if you have it, and it will be forwarded to a manager rather than stopping just short at the team leader or supervisor of the group.
Your ignorance is appalling. I will no longer watch your videos. Everyone has a past, most people have done things in their past they are not proud of. A lot of the current drivers may have committed crimes and never got caught. Singling put someone who committed a crime 20 years ago isn’t fair to that driver. You are creating fear and doubt based on two drivers out of the thousands of shoppers out there. I think you should check yourself and keep an open mind before talking about instacart and their shoppers. You are the problem along with many people in society that put labels on someone without knowing the cormcumstances and details of why they have a criminal record. Maybe do some research and have a little more compassion for the people who may have made a mistake 20 years ago that are trying to be a positive influence in the community.
We are talking about murder here. When one commits murder, they label themselves. If I’m a customer, I’m not risking whether a murderer has been rehabilitated or not. No judgment, just facts. Best to you and all your future endeavors!
@@JENontheGO 🤦🏼♂️. And what I’m saying is that there are many reasons why someone commits murder…self defense, protection their family, a fight that got out of control, under the influence of a drug, and most of the time murders are between a suspect and victim that know each other. I’m not saying that murder is a way to resolve something, but what I am saying is that you are singling out and stating matter of factor that you a customer can be killed by someone working for instacart…facts are that you are more likely to be killed by your own stupidity versus a stranger killing you at random. There is a motive in just about every murder out there and that most murders happen between a suspect and victim that know each other. Slim to no chance that an instacart shopper would kill someone they are delivering groceries to.
Customers and shoppers alike put themselves at risk every day whether working for these apps or using them as a customer. Would I want someone convicted of murder/aggravated robbery delivering to my grandmother? No thanks. It's only a matter of time before something ad happens in this crazy world we live in. Thanks for bringing this to people's attention. We survived a long time without Instacart as a society...we need to go back to that
Thank you for you comment, and so well stated. It’s all fun and games until the crime happens to you. In light of what’s happening in our world, it is never a bad thing to be too safe and protect your family. 💛
It looks like you are glossing over is the fact that even though he's a convicted felon apparently he did serve his time and he's supposed to be rehabilitated according to our system. That's probably why instacart allowing it if he's rehabilitated he's just as good as everybody else according to the court systems.
@@JohnDoe-yx8kl Servid his time you say, a murder is a murder he took someone's life, look what's happened to California when letting all the criminals out,, ' That life he took will never come back but he still gets to life his....
Great. Maybe they will run up in the customer houses that make false damage reports and order not delivered claims houses. The biggest criminals are the customers.
First of all, shoppers are at risk delivering to homes of customers we do not know. We don't know if the customer is a killer or sexual predator who will jump out from the side of the house and snatch us.
Maybe this felon should’ve twice before murdering someone? Unfortunately, his victim will never have the opportunity for a second chance. Felons with criminal records such as this, should not have access to a customer’s residence.
@@JENontheGO do you not believe that people can change? Not finding legitimate employment is a huge factor in recidivism. At any rate, you're taking the word of a person who ADMITS they referred someone to IC. You aren't actually talking to thr person themself.
Hi Andrea, I absolutely truly believe people can change, and they do. The point here is, Instacart is not fully vetting their shoppers and being honest about it. It’s not okay that Instacart doesn’t take the safety of their shoppers or customers seriously. If they did, you wouldn’t be seeing the ring of bots that are taking over. There are plenty of jobs that don’t compromise a customers personal residence.
@@JENontheGO bots are not the same as an ex-felon on the straight and narrow, and I'm so shocked you would conflate the two. Thanks for your past content, but I'm out. Best of luck.
Not if they have just gotten out of prison for murder. It may have been 20 yrs since they committed the crime, but I thought they said he was just released like 3 months prior. I don’t know if that is correct though. If that is the case u now have an institutionalized convicted murder delivering ur groceries. 100% believe that people who have been in prison should get a fair shake when they r released. However there should certainly be some stipulations upon release and there usually are. Regardless of the fact that they have served their time. It’s not that simple. Trust still has to be earned back. Would u hire someone u don’t know to house sit for u who was just released from prison for burglary? Just toss them the keys and say cool. Call me a jerk if u like, but I don’t want felons delivering anything to my house. Especially since my husband is a law enforcement officer. Too many people without criminal records hate law enforcement. If ur cool with it then let them deliver to u. Why don’t u have them babysit ur kids too. As for me I must say “No thank u kind sir”.
Jen, I truly hope you read this! I have a collab idea for a video. As a shopper in a rural area, I’d love to share my experiences and batch opportunities. This could really help other shoppers in rural markets. And, I was recently but by a dog on delivery, dealing with health and safety now.
Most of my customers don't want new shoppers cause when shoppers finally can shop swiftly and know how to navigate the app they give all the new shoppers the order s. They are not happy to say the least
why would she refer her cousin, and an instacart rep talked to me in a store while i was shopping he said he deleted 10 people doing instacart together
Had to go back and check to be sure I had this right. This guy didn’t get out of prison 3 months ago for murder. He was released 3 WEEKS ago. I am even more blown away at the amount of people ok with that. Lord help u if u r. Use ur brains. Prison is not reform. I don’t care what anyone says. It is a punishment as it should be. If u take another persons with forethought u should spend the rest of urs in prison. Forget about being able to be hired to delivery groceries. What about the person who’s entire life they stole and the lives of the victims loved ones that they destroyed. Say what u will this is not me being unkind or judgmental. This is me using good ole common sense.
Were you already not an Instacart Shopper when you recorded this? Because if you were still an I Stewart Shopper, it sounds like:" people, do not use instacart, do not give me a job!"
I am a SHIPT shopper. We ARE background checked, and the entire platform seems much more professional to me. I do like that IC has an emergency tab for its shoppers. That seems to be halfway to caring for its customers as well. Come on, IC. 😡
This is absolutely Instacart problem and customers deserve to know that Instacart is below par in vetting their shoppers. Not to mention the bots that are completely out of control.
Jen what you say in most of your posts are true. However my issue is that these anti-IC posts can potentially take money out of our pockets. I take issue with that. The criminal issues are isolated and a small small ratio of how many total batches are successfully and safely completed every day. I don’t care if you bite the hand that feeds YOU ….I take issue with you biting the hand that feeds ME.
As an instacart shopper I can say that instacart does not care for customers safety nor shoppers safely and they really need to do a proper background check and not hire any person they see apply to work for instacart I love how most people in the comments want to back up the murder charged instacart shopper that’s ridiculous and highly unsafe should not be working for instacart INSTACART PLEASE DO BETTER.
It is only a matter of time before Instacart has a major publicity failure if what this person says is true. I agree he's done his time and deserves a new chance at life, but and this is a big BUT, I guarantee this person was released under terms from prison, and i would be willing to bet shopping for Instacart violates those terms. Before anybody tells me that there there are certain murderers who just made one mistake and will never do it again I am telling you that instacart did not look into this at a case by case situation If they were hired so quickly then instacart would have no clue except that he was in prison for murder they wouldn't know the details to why. And for this reason that is why I don't think anybody with any violent criminal history should be allowed to work for any company that gives out personal information of other people The way that these delivery companies do.
Hi Jamie. Many in the comment section of this video are perfectly fine with a felon with a murder charge delivering, unless it’s to them. The background checks on Inatacart are a joke, and customers need to know who instacart hires, that’s all. You are right, violent crime???? Absolutely not!!! 💛
@@JENontheGO Thank you for replying I'm glad you agree, I would also like to state for people who say that you have a right to do a job, False this job is a privilege for people who do not have a criminal background and do have a good driving record and good customer service qualifications. I have a right to be a doctor but I would have to go to school for many years and also not have any previous felony convictions.
Jen, I normally love your videos but, this one I a torn on for a few reasons, 1) if a person did their time he or she deserves a second chance. 2) your complete and utter disdain for Instacart is really showing and I am beginning to wonder what your true motive is with Instacart. Are you about making changes to a platform for the betterment of its shoppers and customers? Or do you hate it that much you would like to see it be gone once and for all? Whole I whole heartedly agree changes need to be made, I’d hate to see it go under. In any case I wish you all the best and pray your sister is doing better.
Hi Christine, I appreciate your feedback. The amount of IC shoppers who reach out to me asking for help is unreal. Day after day I receive messages, emails, phone calls and I can’t help. It’s hard not to carry this and want to try. Instacart is getting away with far too much, and it’s not right. Having said this, I am moving in 1 week into my new home, and I need to focus on this. I’ve done what I can do. Instacart will take care of itself. Thank you for the prayers for my sister. She remains in remission and we are so grateful for this. All the best, Christine. Thank you for your insight. 💛
@@JENontheGO , I definitely agree there needs to be some major changes within IC and Im of the opinion that the first change needs to be getting rid of Fiji. She has ruined IC for its shoppers and customers more than any other CEO. With her at the helm I do believe IC will be gone within the next 6 months. They are a predatory company and I for one would love to see them get their asses sued and shoppers back paid for fair wages. Im sure there are many frustrated shoppers, I’m one of them.their algorithm is brutally cruel. Glad to hear your sister is still in remission and hope and pray it stays that way. Still love your videos Jen and the content you bring. ❤️
Great job Jen. This is exactly what we were talking about last week. It works both ways and they will never change it. At least not until something happens. I hate to say that, but as you see we get zero response from IC. I will be putting up an update today on my off-road delivery today. I was shocked, to say the least at what I found out. It scares me to think I may go to the wrong house one day. Same on the customer end, I have been totally shocked to see some of the new shoppers this past weekend, how did they get hired? You can tell some of these people have drug habits and not to put anyone in a box, but in my market that usually comes with criminal records. I take pride in my work and this just diminishes everything I do to give excellent customer service. There is a bit of an update in my last video, I will put the link here. ua-cam.com/video/PIXA1UMqpIc/v-deo.html
My instacart shopper was 300 lbs.. the guy drove a van with full of trash.! I end up throwing 100 dollars of food in the trash. Good thing we have cameras all over!!
ALL OF THIS! My particular Costco in Cincinnati has been flooded with a group of batch grabbers. They were starting to return large batches because “it wouldn’t fit in their car” then getting the Costco cash cards. Then the batch would be rereleased & another in the group would grab it. I alerted the manager & he took some photos. Basically the store said it’s not their problem it’s instacart’s. The group confronted a friend of mine screaming at him in the store. He got a supervisor. The supervisor stated in front of the group(they have 1 guy to translate into Spanish for the rest of the group) that they do not care but that all would be banned from the store if confrontations happen again. The very next morning 15 of them showed up when it was normally 4-5. They sit just inside the store with 10+phones latex out. Not one of them scrolling or swiping for orders. Just a ding on the phone & then the ring leader chooses who will shop it. They also sometimes shop an order & pass off to someone In the parking lot & then head inside for another order. All while us vetted, legal, background checked honest shoppers sit with ZERO orders.
With you, Kari. 💛
It's now against Costco policy to allow them to sit inside. That's ridiculous they aren't enforcing the policy. Maybe It would be a good idea to ask chat support to give you a tear 3 or 4 support person or an email to let them know about this problem that Costco is not taking care of.
That is crazy!!
How is it not the store’s problem if they just have them a free gift card to return everything? So they get paid by instacart (which is Instacart’s problem) but, they get to cash in on a refund from the store too affecting their bottom line? That’s messed up and the store manager should be brought to task about it. There’s more to everything than just store revenue per location. Refunds of that magnitude make you look less successful in the long run. If the scammers were smart, they’d pick up on the stupidity of the Costco staff and management just to take batches, pay and return them to get Costco gift cards instead. You can resell gift cards or cash them in online.
I'm quite fine with IC shoppers of any kind - because there are so many 'mericans who would bring deadly Covid to my door, we have them leave the items for no-contact delivery (and later wipe-down! Covid lives a week on plastic, like most other viruses). But, hey, you want to make money stirring up fear and, seeing the other comments you're supporting, racism. Time to hang up your shopping bag and get a job with the Proud Boys. Who, by the way, would also have to leave my items without contact.
By law, Instacart can’t discriminate against people with criminal records after a specific period of time has lapsed. But I certainly don’t want a reformed killer showing up on my doorstep. That’s why I shop for my family.
Not only customers, shoppers can be criminals too. Shoppers aren’t protected either. Shoppers are taking risks multiple times a day, at each house too. It goes both ways.
Absolutely!💛
Thanks for saying this, as a shopper I had to strategize to overcome the fraud cases.
@@JENontheGO I see shopper using 3 phone to shop. The rest of shoppers waiting all day at Costco for one small batch
If he served his time for a crime he committed 20 years ago, he deserves an opportunity to work and participate in society. He can't be worse than some of the trash shoppers I see.
And customers deserve the right to know, then make their choice. 💛
The background check probably showed his conviction was 20 years ago. Different companies have different policies on felon history. Some only go back 5 years, some 10, and so on.
@@JENontheGO to know what? How would that work? Your driver is a black man, a Muslim, a white woman or a ex felon for stealing a car at 18? Now he his 38. Who would you pick?
To know that Instacart carefully vetts EVERY single shopper, including the individuals who use the bots. They don’t, and THIS is negligent.
@@homelessmillionaire1 he was in jail for murder. Who would you pick?
I think Instacart should have a "No contact" policy. That way, the customer and shopper are safe. The other thing that is problematic is customers who allow their dogs to approach and pick all over you with no regard for the shopper's personal space. Honestly, it works both ways. As shoppers, we don't know who we're delivering to.
Exactly one lady tried to get me to pet her 🐈 and I was like I'm sorry, but I'm not a cat person. I think it hurt her feelings, but hey, I'm not not putting my next customer at risk by touching their groceries after I've played with your animals. Who knows what allergies people have.
Having a no contact with customers is just give them more leverage to say they didn't receive they're orders,
Yeah they should and customers with Covid should also let the shopper aware that they are delivering items to a person who is sick. I've delivered to numerous customers who almost got me sick with Covid because they failed to let me the shopper know they were sick.
@@wisdomveritas6281 I had one lady specifically state she had covid and she still came outside and I was like ma'am if you're sick please let me just leave the groceries. She came out to give me a cash tip 🤦🏽♀️😭🤷🏽♀️ I sprayed it down with disinfectant and left it in my hot car for about 5 days before I finally took it inside.
@@kimberlyiniguez1806 this, I always take photos of the items in the bag at the doorstep and send through messenger. Stopped my “missing items” cases completely.
I use to like the videos a lot, but it seems like most of the recent videos are very negative and serious? Maybe it’s time to do something new 🤷♂️
He may be rehabilitated, better him work then panhandle!
I’m sorry. I don’t like that you did this.
He served his debt to society. You don’t know the story behind his conviction. He deserves to work just like the rest of us.
Yes he did bad. Though, he paid his debt.
I was a fan but now. Nope.
This is the problem. When individuals get out of jail, they can’t find work. So they go back to crime, then back to jail. So why can’t we just give people a chance.
I agree
Nope don’t agree, not when it’s a job going to ppl’s homes. Working warehouse, in supermarkets are fine.
WOW! I have seen your anger for Instacart evolve, but trying to rally customers using fear? Yes, anything can happen, but customers don't even have to open their doors, or be home! I've been robbed 3 times delivering pizza. I didn't get a background check of my customers first!
Yes! IC won’t stop the bots, and customers SHOULD know when they place an order with Instacart, the shopper may not be vetted! THIS is a risk! I’m sorry you were robbed. Food delivery all round, just isn’t safe.
Angry for instacart?? Everything Gen is saying are 100% true facts, In the long run instacart will get smacked in the face with all they're dishonesty , A fact is a fact instacart dosen't give a darn about their shopper's nor their customer's... instacart is just a greedy company.
@@JENontheGO You should look up the definition of BOT . A bot can not deliver anything. A bot can not harm you. A bot is a program that mimics human behavior.
@@kimberlyiniguez1806 Show me a company that is NOT greedy and I will show you a bankrupt company !
Yea straight trash channel now instacart has. Won
I took that picture of the Shopper with three phones. It was at Vincente Foods in Brentwood California. We are completely overrun here in Los Angeles with people using multiple phones and other peoples accounts. This guy told me he pays $850 a month to other people to use their accounts. Even if somebody reports him and he got canceled, he still has options to get other peoples accounts and continue working. Instacart does nothing about this. There is even a couple who shops at the Westwood ralphs, who use multiple phones, and run it like it well oiled machine. The husband and wife will shop, sometimes the daughter as well and her Andrew husband, they will all shop all check out at the same time, and then load everything into the car, husband will go deliver while everyone else goes back into the store after they have swapped to new phones and except more orders. When the husband comes back, he either finishes shopping or they check out and do it again. Over and over again. Usually it’s just a husband and wife, using other peoples phones they just keep the cycle going over and over again. Shop, check out, he delivers while she goes back in and excepts multiple orders on different phones. They have been reported in Instacart does nothing about it.
Oh wow. An IC shopper sent it to me. This is insane. I wonder why Instacart won’t prioritize this?
@@JENontheGO Because instacart is still making money 💰 . I'm in Southern California as well and a 5 star and over here we struggle to make 300.00 a week, I message IC everyday about this problem with the bots, IC just dosen't care.
Really unfortunate for those of us who make the CHOICE to do the right thing.
First off, I think you're great Jen. I don't want to criticize, but I do disagree. You haven't said anything that's wrong on its face, but I do question the real motives behind your video. If bots weren't taking money away from instacart shoppers, just how passionate would the argument be against them for safety reasons. I don't believe there is a widespread safety issue because of the bot accounts. In fact a family of 3 with 3 phones could all be signed up as instacart shoppers and while the swapping is against the rules, they could all be vetted. It's speculative at best. And the solution to the "safety issue" that this poses is also the one with the best financial benefit for drivers like us? Again, great videos, I don't think you're wrong per se, but it feels like getting rid of bots is the desired outcome and not actual safety improvements.
@Lisa Surlie No, I'm 12 hours away from there
I’m conflicted on this one. If someone serves time in prison, they paid for there crime, if they are not given a chance to make an honest living than they’ll just go back in committing more crimes and possibly someone getting hurt during there crime and then they will going back to prison. If the person was in prison for murder, why did they let him out? There has to be a broader back story than that, circumstances behind the crime. I think it’s a little bigoted in not giving an ex con a second chance in life to make themselves better for them and society. Regardless of Instacart hiring ex cons or not, customers should be aware of everyone who delivers to them. Not every criminal has been to jail. There are plenty out there who just haven’t been caught yet.
Well that surly isn't the case in California, Ever since Gascon and Gavin Newsom let all those criminals out California is a hot mess a murder a day.
Really scary!
@@kimberlyiniguez1806 I looked it up, California has a large population and in 2020 had the highest murder rate in the country, but Texas wasn’t too far behind with there murder rate and they are republican run. Texas also has a high population in the state. So what is the cause and effect in Texas? I think you need more than one incident to cause a spike in the murder rate, it has to be a factor of many different things. But I’m sure some of the people they let out may have committed murders but it would’ve interesting to find out how many of them actually did.
@@mrshiftd So sad to see how the Democrats have destroyed California 😢
Sounds like Jen doesn't like to give people second chances. What if the convicted murderer is remorseful and needs a job to make ends meet? Would you rather have the person commit more crimes than make a honest living?
Please just quit IC yourself already. YOU are so unhappy with IC. NO need to feed such unnecessary , negative informations about IC. So contradicting. SO annoying.
I have a criminal record and I am so thankful that they hired me
Damn, what did you do?
@@capybaraponque611 I had a dwi and two Disorderlies
@@Chrystinab1973 Never too late to get back on your feet.
@@capybaraponque611 I have dedicated my life to feeding and living on the homeless
I’m going to have to disagree with you. I am a believer in criminal justice reform and it’s wrong to stigmatize someone who did something 20+ years ago and served their sentence. They deserve a fresh start.
It’s OK if you disagree with me. No offense, I personally do not want a shopper who was convicted of murder showing up at my doorstep, and I’m sure the majority of customers don’t want that either.
I would be willing to bet that the murderers VICTIM, did not get a second chance.
@@JENontheGO I think the customer cares more about getting their stuff delivered on time and everything they requested is there. I don’t think anyone has ever said “I wonder if my delivery guy has ever killed someone and committed robbery?”
I agree,a fresh start is warranted.But at the same time if they are using bots and cheating legitimate drivers then I could argue that they haven't been reformed.
If you served your time, you should be allowed to work and not be discriminated against. Otherwise, you still treat them as criminals once out of prison for life? So they'll be homeless or force them to beg or resort to crime to survive? Can they vote?
I don’t agree with Jen at all. what gives yu the fucking right to say criminal shouldn’t be on ic platform. Who gives a fuck! Felon already have a hard times making a living being label as a criminal. What your saying is criminal don’t deserve a second chance. On top that of the world we living in isn’t safe. SHOW ME ONE ARTICLE THAT A IC CUSTOMER WAS HARM BY CONVICTED FELON SHOPPER?
Instacart could be held liable for telling its customers about criminal records of its shoppers
I could care less about Instacart’s liability. Safety is what is of number one importance.
Criminal records are public record.
Did you get deactivated and now you're out for revenge? Instacart was the best thing to happen to you until recently and now all you talk about is Instacart in a negative way. This is starting to come off as desperate and pathetic.
Not deactivated at all. Just hate exploitative companies take advantage of gig workers.
It's true Instacart doesn't care about WHO are the shoppers,I know many people using fake accounts,use fake social security number and using boots at Costco like crazy. They don't care all
Its my only gig right now. I am a veteran shopper of 3 years. Inflation, gas prices, make it not worth it for the tips. Theres a long wait list to get on here. It took me longer to get on board then it did with uber. I understand the frustration with no batches and bots but warning customers that criminals are delivering there groceries is not helpful. Would like to see a little proof. Pretty disappointing 😕
Why do you still talk about Instacart if you hate it so much and don't work for them anymore? Time to move on and let go of the past.
All she does is b$ch and complain on her channel. Who wants to listen to this. There is enough negativity in the world.
This is insane. It took Instacart like a week to do my background check when the only thing I’ve ever done was getting a speeding ticket back in 2017. I have a regular 9-5 job. I had to do background checks, drug tests and a personality test for my day job. (I work in the construction industry and show up at new homes being built and homes that are occupied by the owners) Crazy to me that Instacart is so relaxed about this. I enjoy doing Instacart on the weekend for extra fun money. It’s nice to know my customers are at least safe with me taking them their groceries.
Some people are afraid of their own shadow nowadays, and rightly so there are so many crazy people running around. On the other hand, there are those with long criminal records that did their time and since are model citizens, I'am proof of that. I won't go into detail, but I was a real POS in my teen's and 20s. Retired now 68 yrs. old, wonderful wife, 2 well adjusted adult children and 4 grandchildren, as I pat myself on the back. 😎
i wasnt perfect either decades ago
Maybe these are the shoppers using instacart bots to get more batches?
They definitely are.
In my city you can’t get any batches without a bot.
do you shop on Amazon?
felons work at Amazon.
do you shop at Walmart?
felons work at Walmart
do you shop at the grocery store?
felons work at the grocery store
do you go out to restaurants?
felons work at restaurants
you interact with felons daily Jen we are every where don't further ostracize us we are people toowe deserve a second chance we paid our debt.we will get that chance like it or not.
Yes, but none of them know where you live, none of them come to your home, when your alone and out of the public eye. And their company knows where they went that day and what time.
Do you have cable and internet service? Felons work here and more then likely installed your service
Do you need Plumbing services?
Guess what? Felons work here
You should protect yourself and your household against any and all threats instead of thinking only felons break the law people break the law protect yourself from every one because you deal with felons on a daily bases we come to your house we are the phone when you're upset about your bill the US has the highest rate of incarceration in the world where do you think we go to the moon we are every where 🙂 trying to make a living just like you
@@cannotbeshaken7889 All of those business deliver and know where you live @cannot be shaken 🤦♂️
@@Citymovingpros I have never needed to answer the door for Amazon. They don't even knock. But yes, I think anyone who has committed murder, rape, child molestation, drug addiction, or theft shouldn't be allowed to have a job that requires them to go to people's homes and confront them. I don't think that's too much to ask. There are a million other jobs out there they can choose from. Why do these places require a background check when applying? It's because they know it's best that these people don't have this type of job. But Instacart is not following the rules, they are hiring despite what the background check says. And I'm sure other places are doing it to. I never said Instacart is the only one. I'm extremely careful when someone comes to my door. I don't answer it unless I'm expecting someone. And my kids aren't allowed to answer the door when I'm not home.
@@cannotbeshaken7889 the backround checks are a formality and only check for 5-7years of charge after that your backround check is clear. So for example lets say you do ten years and come home and apply for a job you will pass the check no problem, now lets say you did only two years and came home you will fail the backround check until 5 more years have past without conviction of a felony.so the people you speak like myself have paid out debt and also gig companies need more shoppers then orders so they can pimp the shoppers out and play games with the money its business supply and demand period and again all of these companies do delivery so your super wrong and you make zero sense maybe run for president we have the largest population of felons in the world. You probably have a coworker who's a excon if you're employed. Look up statistics and you'll see how blind you are to the facts of your surroundings. ENJOY YOU'RE NEXT TECH VISIT AMAZON DELIVERY WALMART DELIVERY 😉 we are super cool maybe be friends with. An excon we are not monsters.
I’m not sure I agree. I’m always willing to give someone a second chance. Without knowing all the particulars on his case, I can’t say he wouldn’t be a good employee.
Hi Beth, you absolutely don’t have to agree. This is about informing customers who Instacart hires. Customers have the right to know. 💛
I disagree as well, IC doesn't just hire bad people. Some may make it through but that happens in all companies
I’m not sure how IC would go about telling people. I worked in a restaurant where one of our delivery drivers was on probation after getting out of jail. He had served 5 years for assault. He was a good employee and worked there about 3 years full time. How does a business like this or any other delivery service warn customers about who they hire? Even the grocery stores hire former criminals and if a person really wants to get your info, they can do it. I would rather see them work and make an effort at bettering themselves than to live off tax payers. Not everyone who gets hired by IC or any company is a trustworthy person, criminal or not.
I was hired before the main part of my background check came back. It's not right. There is no "in person interviews" with Instacart, nor is there ANY kind of interview. That can become dangerous. Especially when the background check doesn't come back until 4 months after your hired.
Yeah she was a bit out of line making such a one sides video just creating fear and further convincing customers away from IC.
So just because you committed a crime shouldn't be able to have a chance to work at a place like instacart? People deserve a second chance. I agree about the fake accounts and bots but not that if you've committed a crime not have a chance to work at instacart, maybe not with a murder charge but therre are other petty crimes other have committed that could honestly be regretful of and changed.
I watched a couple of your videos, and it’s filled with so much negativity and exaggerated situations. You don’t want shoppers to make money 💰, because you spend all your time, running of costumers. Your scare tactic is almost shocking. Instacart is a new company and might have so things to work out, but to your tactics is messing up everyone’s money. You are on this high horse and got what, so you can be a savior. Smh you doing to much
??? I’m surprised at this video. It’s totally not fair, I’m not ok with it as a shopper. 😡
It makes it seem like you’re trying to make all shoppers look suspicious of being sketchy people.
Yeah, but, what about us who are decent people with no past criminal records?
What about our “safety?”
We don’t know what the “background” of the customers we’re delivering for is either.
I had some encounters with some real sketchy customers.
One house, I’m pretty sure was a drug dealer’s house. The girl opened the door, and the smell of pot was so bad that I had to go home afterwards, take a shower and wash my clothes.
Then, while I was trying to give her her groceries, a car pulls up and has 3 guys in it that all looked like Mr. T. A guy came out of the house and was really annoyed that I had my car in the driveway. It was a very uneasy situation for me.
Another customer, was a total obnoxious jerk, looked like he hated me, and then, he wanted me to take all his recyclable plastic bags back to the grocery store. 😖
Another friend that does Instacart, said she went to deliver a small order to a guy’s trailer in the later-evening, he had the windows boarded up, no lights on outside, chickens running around in the front yard, and then, cussed at her (through text) because she wouldn’t bring the order IN his house!
It’s not fair either that Instacart doesn’t do background checks on their customers too, like they do their shoppers. (To what extent, I don’t know.)
WE ARE AT RISK too, by going to a strangers house, just as much as the customer is by having a stranger deliver to them!
This goes for any delivery platform whether Instacart, Shipt, Door Dash etc..!
I’m very unhappy how you presented this video as a way for customers to deem shoppers as untrustworthy!
👎
Give the guy a chance. He served his time. Don’t judge until something happens.
Something did happen, though.
@@JENontheGO something happened on the job?
@@JENontheGO lmao yeah…. 20 YEARS AGO. People change. I’d tell you not to judge since you’re and adult, but, you’re an adult and know that already. 🤷🏼♀️ I’d rather have a parolee deliver my stuff then half the people who’ve delivered to me that have a “clean background”
Interesting.
He was away 20 years. He isnt running around looking for people to kill. That is what Jen is making it sound like lmao
The bots are more dangerous than the convicted felon. At least he matches his profile and you know who is showing up. The bots have no ID, no record, no picture. Unless you have a security camera, a bot can do anything he wants to you and your house and walk away free
lol, It would be AMAZING if a bot were to show up at my house. It's clear you do not know what a BOT is
@@mthorton1040 agreed, just repeating what others have said. I get the gist of what she’s saying, your order is being handed to someone else other than the person supposedly delivering.
scandalous!
They need to be shut down
I was at the grocery store today to buy myself some items. The cashier came over and asked me if i could help this instacart shopper... Turns out she is using her brother's account. She wants to make money so he let her use it. it was her first time nothing was scanned in... so i proceeded to show her what to do and how to scan the items in. two were wrong so had her get the correct items etc... then showed her how to do checkout etc. it is like she wouldn't even read the app to figure it out herself. so helped her get checked out and take pictures of the receipt etc. i have no clue what happened after she left. she has no clue how to use the app... she had another woman with her and a child. customers are expecting a male.... hmmm how do these people pass the selfie test is beyond me
Why would a cashier ask a customer to help an instacart shopper?
@@dasmaschine780 the cashier knew I have been a shopper for several years
@@joyceterlaje5347 They still should not have bothered you to “help” anyone imo. It’s not your responsibility.
@@dasmaschine780 I don’t mind. I used to work at that store and still love them all. I had the chance to help out another shopper I do that. I was shopping for myself
You are screwing real, honest shoppers by masking yourself as an intelligent middle class person. Please stop.
Screwing real honest shoppers? Quite the opposite.
@@JENontheGO how so? How many murderers do you know that shop for instacart?
Exactly.
But not everyone has a record and this video can scare customers and leave honest people without work. I just feel @instacart that they have to do a thorough background check.
The man served his time! Hes now good to go!
Murder???? Okay
@Klauren a I wouldn’t want a convicted murderer delivering groceries to my daughters, and quite honestly I don’t know who would actually be comfortable with it. 💛
Wow unbelievable. I'm not an instacart customer but I am instacart shopper. I am had some brushes with the law but I do not have a long extensive criminal record. But when I pick a customer's order I treat them with respect and understanding. Absolutely you agree with you on what you are saying. I have already I have suspected in the past that there are some instacart Shoppers are not on the up-and-up. If a customer wants to make sure that it is the person that is delivering their groceries and I know they have a picture of us on what we look like. I am a doordasher and I have to go through a background check.
Hi Jen. Recently, due to shortages, I've been hit with "missing items" (and these items aren't even on the receipt because they didn't exist in the store), or wrong items, because the picked item isn't there, and I chose the first recommended item. I communicate with the customer. Help chat is of absolutely no use. What is my next step, and how could I help you or anyone to start something to get instacart to startlistening to its shoppers instead of demonizing us because the industry is put together so poorly?
Thanks,
Doug
My old boss used to say "don't assume",because you will usually look like the first three letters in assume.
Assume their are no bots and criminal shoppers? Ha! Eyes wide open.
I posted this picture on the Instacart page a week ago! They won’t hire me because of a speeding ticket but will hire people with violent felonies!! It’s crazy!!
Hi Tara. It’s really unfortunate. Instacart has safety issues on both the customer and Shopper side. 💛
So if I pay my debt to society because of a mistake I made in the past, I should get shut down from the world 🤦🏿♂️ Why should a customer care about my past ? 🤔 I am pretty sure a few customers have colourful pasts as well 😒 That’s not Kool to say, but everyone has an opinion, and I will respect it, but disagree
Jen I love your channel and I do agree that safety needs to be a priority, however as someone who is also a licensed addiction counselor and spent years working with criminals (yes murderers, sex offenders, theft etc) I have to say that having a murder conviction isn't that black or white. Same as a sex offender. An 18yr old who dated and had sex with a 17 can be given that title and required to register..."murderers" can be accidental/negligent, vehicular, DUI, DV, etc. Not saying that's ok by any means but their "crime" may be very specific and frankly, they have a right to privacy too. I mean, think about all the repairmen, plumbers, electricians, restaurant servers, mechanics that we interact with on the daily that very well may have a past and we aren't told about...they too have access to our food, homes, cars, account info, etc...
Jen, question. You’re saying there is an issue with Un-vetted shoppers going to customers homes, but where are all the news articles saying “customer attacked by IC shopper”?
I google that and the only thing that comes up is “customer attacks IC shopper over dispute involving groceries”
I couldn’t find a single article where an IC shopper attacked, broke into a home, or did anything illegal. Don’t promote an issue that doesn’t exist.
There are actually several instances of shoppers committing criminal acts. Google harder.
Exactly, this is some TMZ, National Enquirer sensationalized nonsense. She really went to the gutters and back alleys for this piece.
@@JENontheGO of course out of 5 million shoppers, let's be real, but statically it's zero
@@JENontheGO i went back multiple pages, and typed in different search terms trying to find it but ended up with no results.
Can you post any links of any articles saying shoppers are attacking or breaking into homes?
I will make a follow up video. Yes! 💛
Everyone deserves a chance. That cousin should be ashamed of himself.
Wait so are you now trying to get ppl to not use IC? That’s actually going to take money from our mouths. I know your mad at Instacart but this is extreme. I feel shoppers are more at risk than ppl that are ordering. Most don’t even meet us. They have changed allot their system lately. It’s improved a ton
it hasn't improved
Great job Jenn-on-the-Go first of all.. Second of all I have a reputation of calling out BS when I see it as well and I don’t discriminate against what company I scream BS with.. Third thing is, how long should we wait to start another Instacart Lawsuit?.. With my research on the company they seem more and more like “Federal Express Inc.” whom I had the pleasure of working for and suing as well. Instacart seems to be using the same ‘formula’ it appears, which is to “Front” that you care about the customers and your employees all while essentially running a slave trade program that traps most unsuspecting human beings. Unless there are some humans out there like myself that are willing to set them straight in district 9 court where they reside and I happen to live, then I’m guessing nothing will be done about this specific issue that you speak about. Most companies similar in fashion will not create the change needed until you literally shove them against the corporate wall and serve them with legal documents. Unfortunately this is what we are faced with even in difficult times, Crappy human beings running a slave trade platform while they are the ones taking in the big profit!.. I watched the video with that new CEO lady and it made me sick literally.. I won’t put it past myself to seek out a personal interview with her, however if she knew my intentions she would decline for sure. Keep fighting and the change will happen with a poke of “public humiliation” for those running Instacart. Never ever doubt the power of social media in this day and age as it’s a powerful tool for human beings. 🙏🏼
Move on already sheesh. You were deactivated and now you have resentment. Turn your resentment into 💰💰 somehow. This isn’t it.
Not deactivated at all. I’ve moved on.
Hey Jen!! Missing you!! Hope you are doing well. I look forward to your weekly posts.
I am a little bit conflicted. On one hand do I want a convicted criminal delivering my groceries? Probably not. On the other hand, a person who has paid the price for their crimes has earned a right to a second chance. If we don't allow them to get legal employment how can they be expected to succeed and live on the straight and narrow? I would rather an ex-criminal trying to be a law abiding citizen deliver my order than one of those people using the bots.
Hi Jen! It looks like your video got so many comments, so this might have been mentioned already (just that I didn't see it when scrolling through the first few pages). This video can give multiple misconceptions about bots and multiple phones, so I just wanted to clear a few things up. 1) You do not need more than just 1 phone to run a bot. I know how bots work and could actually write one myself if I really wanted to, being that I'm in the software field. It's just not worth it for me to do so and money isn't everything (referencing your previous video on my wife's breast cancer). Bots are not the same as unvetted shoppers. Sure people have in the past paid for a service that takes all the orders on other accounts and given them to non-vetted shoppers, but to actually run a bot, you can have your own vetted account and the regular Instacart shopper app, and then just run a bot app on top of it. Again, I'm against the use of bots as it makes it unfair for all other shoppers, but I'm just saying it doesn't mean the bots are unvetted or need to use multiple phones. 2) I have multiple phones on me all the time, and I've had other shoppers come up to me accusing me of using a "bot". However, one of my phones is my work phone, and I can get called on it from work at any time. My other phone is my phone that I use for Instacart. Finally, regarding the picture of the guy with 3 phones, I've had 3 phones on me, and did at the time that someone accused me of being a bot. Remember your video of Instacart making shoppers wait at the store in order to see batches? So sometimes I could be shopping a batch on my account (1st phone), then I have my work phone on me, not running Instacart (2nd phone), and then I'll bring my wife's phone with me while she's at the gym half a mile away. Why? So that she doesn't have to wait outside in the parking lot to see batches. If something good comes up while I'm shopping, she'll be there within 5 minutes to shop the batch. Now in the picture that you shared, that guy was obviously running 3 Instacart shopper apps on 3 phones, but he was only shopping on one of them. The other 2 were showing no batches. I'm just saying that this may have nothing to do with bots, and he just had multiple phones with multiple accounts. Personally, I think it would be so stressful shopping 2 different batches (especially multiple order batches) at the same time. If people could actually pull that off, more power to them. However, just because a person has more than 1 phone doesn't mean they are using fake accounts or bots. Finally, love your content, but this video makes people make the wrong assumptions without actually knowing how it all works.
Hey Jen, as always, it's AWESOME to see you. Hey, a few days ago(June 9th), I noticed that they have a "NEW SELFIE" random check-in, have you seen it! You have to look in to the camera, SNAP A PIC, turn left, SNAP A PIC and then turn right and of course SNAP A PIC!! I think they are doing this so the people who are using other shopper's accounts, can't use a hard copy picture of the actual shopper.
I don't know what makes them think they won't have all 3 hard copy pics available! Why not have us do live videos! Idk Sis, I'm just so sick of the BOT rat race. 🐀
It literally makes me soooooo ANGRY when I see the Bots at the store. One man actually threatened my life after chasing me to the back of the store, because I called him out! It's insane!!!
It seems that you are developing a hatred for instacart therfore becoming biased with your comments just a thought
Thought taken & noted John. I appreciate this. 💛
I deliver to many million dollar homes & always think about sketchy a$$ IC shoppers & potentially thinking what they could do to these customers!!
A criminal is one thing but Murder?Yeah not a good idea.
Hi Mags!! Yes, we are talking about murder here. I will never understand the defense of allowing a shopper convicted of murder on a platform that jeopardizes the safety of customers.💛
I have worked for the Federal Bureau of prisons before.... honestly.. i would feel just fine around someone who served their time etc. more so then some of the shoppers i see who use someone else's account etc. Coshopping I saw one shopper who had her boyfriend with her who was as high as a kite.... another instacart shopper took off without paying for Customer c's order... instacart did nothing... i was a cashier for 3 months and had some of the worst instacart shoppers around... but with all this said... if someone has a speeding ticket or accident arent they sometimes deactivated.... hmmm
You said it. Instacart doesn’t care. Not okay.
Jen are you done making videos doing instacart?
You are alone, out of the public eye, they may see your kids, your valuables, perhaps no other neighbors can see or hear you, your attractive, they see you could be single...etc... it's different. Would if they are on drugs and you do something to set them off? Any job that requires someone to come to your home, that person should have a clean record. Not just from murder, rape and theft, but a clean drug record as well. There are plenty of other jobs out there for those with a bad record that don't require going to peoples homes. With Instacart its even worse because these people can use other phones and bots. So if they ever did do something to harm someone they would never be caught, as there would be no record of them ever coming to your home.
Curious on why you didn’t cover the delivery driver who accidentally left his “stick kit” with a customer. Left dirty needles in a container, a torch and some swabs… but you’re focused on a parolee trying to change his life and not an active junkie delivering dirty needles to a customer 🤣 it’s ok, I’m sure you get the same judgement that you give. It’s written all over your face 🤣
Hi Shelby, because this wasn’t sent to me, and this is horrible. Every parole absolutely deserves a second chance, but should never have access to a customer’s home address.
@@JENontheGO obviously you don’t with some of the things you’ve said.. I’m just saying an active heroin addict can have a clean background and still deliver your groceries, dirty needles in food? Again, I’d rather have someone who made a mistake and is getting their life together deliver my shit then an active addict, who can come back and rob you etc, with a clean background. I’m a lot more scared of dirty needles in my food then some one who has to check in with a parole officer.
@@JENontheGO honestly I’ve never come across your page until today, I’m an IC shopper myself, but you ma’am are reaching. I’ll leave you alone from here on out, because in my opinion (and several others I assume) you’re a joke 💕
Understood, Shelby. 💛
Where & when did the needle story happen?
It gets no worse than murder and aggravated robbery! Would y'all be comfortable finding out the maintenance man entering your apartment to fix things has this kind of past? Stop with the hypocrisy!
That would be tough, as well. This comes down to companies better vetting their employees. And if they don’t, that’s fine but customers deserve to know what they’re dealing with, and at least be aware that shoppers aren’t properly vetted. If it’s not a big deal to them then, great. Not all customers feel this way though.
@@JENontheGO Exactly! In my area, I deliver to many elderly customers, and most of the time I'm being asked to bring the groceries inside because they simply cannot do it themselves. And, most of them live alone. I'd be concerned if my elderly mother was being unknowingly exposed to someone who was in prison for murder and robbery! These customers trust us that's why their garage doors are open half the time with instructions to bring the groceries inside. I'm not saying people cannot be reformed and become law-abiding citizens. But there are those who are repeat offenders who can't seem to help themselves.
Hi there! Quick question what would you do if you know a shopper in your area is using a bot? Do you report hem to IC customer service? Or do nothing… just wait until IC realized that this shopper is cheating the sistem… I’m asking you bc I know a shopper using it and it’s upsetting how he got all the orders and the rest of the shoppers we are waiting and waiting to grab a good one… thank you 🙏
A customer does not have the right to know the background of drivers. Do we have the right to know the background of customers? You are speaking out of emotions and ignorance? That's a million dollar lawsuit that instacart lawyers know they would lose.
I agree.
Customers hire a service and trust Instacart to fully and carefully vet their shoppers. Instacart sales in this department. Just take a look at the BOTS You tell me?
@@JENontheGO So shouldn’t IC protect the workers too? It’s a two-way street here. We can’t even see the last names of our customers because they are afraid of discrimination. So do you think all the customers should be vetted as well? We go to their houses, random times of the day, but is it safe? You might have a regular customer who always tips well but you don’t really know this person. What if someone is a pedophile or a rapist? You won’t know until he’s caught. Many serial killers led normal lives with families before being caught. Look at Ted Bundy and the BTK killer. When you go to their houses, you are in their territory.
I agree. I did a shop and this guy wanted me to go into his home to see a "puppy" wouldn't take no for an answer I dropped his groceries on the ground and ran back to my car. We don't know what we walk into either. I did call the company I was working with and reported it but he still may have an account I'm not sure.
My God. So scary. Thank God you dropped and ran. 💛
My Costco will not let us in without showing our Instacart credit card now
That’s good. 💛
When we enter and have to show the membership our picture should be showing on it and they should check it at the door to help eliminate these bot users
Customers who lie & report entire orders missing are worse than this man who did his time tbh
They are bad too, and trust me I have made plenty of videos about them as well. The whole platform is a mess and needs a revamp! 💛
I don't understand how people get through to the app. When I log out after a while I need to take a picture to verify it's me, and now when I shop I have to sign. How does a bot get through the app when you need to send pics of your ID? I definitely seen people using more than one phone. I watched a guy ask another instacart shopper to log in to his phone to pick up some orders. It's crazy how unfair this system is. I can go and wait over an hour for an order, but watch this same guy shop multiple orders at a time drop off come back and shop more without me or anyone waiting getting a single order. 🙄
I'm a shopper and a customer. People are using bots in my area and Instacart does NOTHING about it. I can't even get batches most days. I ordered as a customer and the shopper was supposed to be a female and was very rude in the chat. A man delivered my groceries and was covering his face. I reported him. I have never seen him before in the store when I am on a batch. Instacart doesn't care about the bots or anyone's safety for that matter.
Good for you for reporting. Instacart is a joke. 💛
@@JENontheGO Yes, it's kind of sad how they don't care about their shoppers let alone the actual good shoppers that take it seriously like a real job
It’s beyond sad. It’s reckless & immoral. 💛
@@JENontheGO It shows what kind of company they are and what they stand for
Definitely. Wow. Have a great weekend. 💛
Wow I usually like your content but trying to scare customers will only hurt instacart shoppers trying to make money . Why don’t you make a video about the risk we take delivering to peoples home …. We have no idea who we are shopping for . We most likely deliver to homes of felons on the regular! I’m super super disappointed in you Jen!
I’ve done that plenty, and have come after customers harder and than anyone on UA-cam! This safety problem is on the backs of Instacart. Customers need to know IC hires anyone, and shoppers should stop using the platform until instacart stops exploiting, because they are.
She has done tons of videos regarding that matter. There is a risk on both the customer and shopper side. It's time that someone with a platform talks about the other side. Thank you Jen!
My pleasure! Thanks for your support. 💛
Gen where have you been ? Do you still post videos?
HE paid his debt by serving 20 years. Why do we have a hard time allowing ppl who served time a chance to do right. Granted some go back and never changed, BUT most do and want better lives. I have seen changed prisoners and it's sad how hard it is for them to survive.
Hey Jen, when people are reporting these issues to instacart care, it is important to note that the agent is providing the complainant with a FAKE ticket number. The report is never filed. You need to keep record of the chat by screenshot or screen-recording. Not the people coming and going from the chat as well. Ask for a supervisor. If you can’t reach one in the chat because they’re refusing to allow you to speak with someone above them, CALL instacart. There are ways to do it. I have had to it myself which is why I’m able to mention the fake ticket number issue. I’m chat, the agents have the ability to request photos and VIDEO. You can post the screen recording if you have it, and it will be forwarded to a manager rather than stopping just short at the team leader or supervisor of the group.
Your ignorance is appalling. I will no longer watch your videos. Everyone has a past, most people have done things in their past they are not proud of. A lot of the current drivers may have committed crimes and never got caught. Singling put someone who committed a crime 20 years ago isn’t fair to that driver. You are creating fear and doubt based on two drivers out of the thousands of shoppers out there. I think you should check yourself and keep an open mind before talking about instacart and their shoppers. You are the problem along with many people in society that put labels on someone without knowing the cormcumstances and details of why they have a criminal record. Maybe do some research and have a little more compassion for the people who may have made a mistake 20 years ago that are trying to be a positive influence in the community.
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We are talking about murder here. When one commits murder, they label themselves. If I’m a customer, I’m not risking whether a murderer has been rehabilitated or not. No judgment, just facts. Best to you and all your future endeavors!
@@JENontheGO 🤦🏼♂️. And what I’m saying is that there are many reasons why someone commits murder…self defense, protection their family, a fight that got out of control, under the influence of a drug, and most of the time murders are between a suspect and victim that know each other. I’m not saying that murder is a way to resolve something, but what I am saying is that you are singling out and stating matter of factor that you a customer can be killed by someone working for instacart…facts are that you are more likely to be killed by your own stupidity versus a stranger killing you at random. There is a motive in just about every murder out there and that most murders happen between a suspect and victim that know each other. Slim to no chance that an instacart shopper would kill someone they are delivering groceries to.
@@JENontheGO …and there is such thing as rehabilitation!!!! Especially after 20 YEARS!!
I am officially creeped out by you. Murder is murder and it is wrong. Don’t justify this. Shame on you.
There’s certain people I won’t answer my door to, always be cautious and have a security system
Customers and shoppers alike put themselves at risk every day whether working for these apps or using them as a customer. Would I want someone convicted of murder/aggravated robbery delivering to my grandmother? No thanks. It's only a matter of time before something ad happens in this crazy world we live in. Thanks for bringing this to people's attention. We survived a long time without Instacart as a society...we need to go back to that
Thank you for you comment, and so well stated. It’s all fun and games until the crime happens to you. In light of what’s happening in our world, it is never a bad thing to be too safe and protect your family. 💛
It looks like you are glossing over is the fact that even though he's a convicted felon apparently he did serve his time and he's supposed to be rehabilitated according to our system. That's probably why instacart allowing it if he's rehabilitated he's just as good as everybody else according to the court systems.
Though shall not judged, lest ye be judged.
No judgment- just want to stay safe and minimize risk.
@@JohnDoe-yx8kl Servid his time you say, a murder is a murder he took someone's life, look what's happened to California when letting all the criminals out,, ' That life he took will never come back but he still gets to life his....
Great. Maybe they will run up in the customer houses that make false damage reports and order not delivered claims houses. The biggest criminals are the customers.
First of all, shoppers are at risk delivering to homes of customers we do not know. We don't know if the customer is a killer or sexual predator who will jump out from the side of the house and snatch us.
I noticed in my area it’s a lot of customers choosing in store now🤔I’ve also noticed a lot of drug addicts shopping🤔
I love your videos except this one. It's fear mongering. Do you realize how difficult it is ti find a job as an ex-felon?
Maybe this felon should’ve twice before murdering someone? Unfortunately, his victim will never have the opportunity for a second chance. Felons with criminal records such as this, should not have access to a customer’s residence.
@@JENontheGO do you not believe that people can change? Not finding legitimate employment is a huge factor in recidivism. At any rate, you're taking the word of a person who ADMITS they referred someone to IC. You aren't actually talking to thr person themself.
Hi Andrea, I absolutely truly believe people can change, and they do. The point here is, Instacart is not fully vetting their shoppers and being honest about it. It’s not okay that Instacart doesn’t take the safety of their shoppers or customers seriously. If they did, you wouldn’t be seeing the ring of bots that are taking over. There are plenty of jobs that don’t compromise a customers personal residence.
@@JENontheGO bots are not the same as an ex-felon on the straight and narrow, and I'm so shocked you would conflate the two. Thanks for your past content, but I'm out. Best of luck.
SOOOOOO missed the point!!!! See ya! 👋🏼
Not if they have just gotten out of prison for murder. It may have been 20 yrs since they committed the crime, but I thought they said he was just released like 3 months prior. I don’t know if that is correct though. If that is the case u now have an institutionalized convicted murder delivering ur groceries. 100% believe that people who have been in prison should get a fair shake when they r released. However there should certainly be some stipulations upon release and there usually are. Regardless of the fact that they have served their time. It’s not that simple. Trust still has to be earned back. Would u hire someone u don’t know to house sit for u who was just released from prison for burglary? Just toss them the keys and say cool. Call me a jerk if u like, but I don’t want felons delivering anything to my house. Especially since my husband is a law enforcement officer. Too many people without criminal records hate law enforcement. If ur cool with it then let them deliver to u. Why don’t u have them babysit ur kids too. As for me I must say “No thank u kind sir”.
Id rather have a vetted murderer than soneone that has a fake name and account.
One is no better than the other.
@@JENontheGO I agree, I just think that one that has a fake name can cause more havoc without facing any repercussions.
Jen, I truly hope you read this! I have a collab idea for a video. As a shopper in a rural area, I’d love to share my experiences and batch opportunities. This could really help other shoppers in rural markets. And, I was recently but by a dog on delivery, dealing with health and safety now.
Most of my customers don't want new shoppers cause when shoppers finally can shop swiftly and know how to navigate the app they give all the new shoppers the order s. They are not happy to say the least
I would like have that option to have same shopper everytime
I would like have a friendship with my shopper
why would she refer her cousin, and an instacart rep talked to me in a store while i was shopping he said he deleted 10 people doing instacart together
Had to go back and check to be sure I had this right. This guy didn’t get out of prison 3 months ago for murder. He was released 3 WEEKS ago. I am even more blown away at the amount of people ok with that. Lord help u if u r. Use ur brains. Prison is not reform. I don’t care what anyone says. It is a punishment as it should be. If u take another persons with forethought u should spend the rest of urs in prison. Forget about being able to be hired to delivery groceries. What about the person who’s entire life they stole and the lives of the victims loved ones that they destroyed. Say what u will this is not me being unkind or judgmental. This is me using good ole common sense.
How exactly was he released 3 weeks ago when at the time of your comment this video had been up for 3 months 🤣🤣
Were you already not an Instacart Shopper when you recorded this? Because if you were still an I Stewart Shopper, it sounds like:" people, do not use instacart, do not give me a job!"
you don't know who ANYBODY is....PERIOD! that is just life
I would be more comfortable with someone who had a 20 year old rape over someone with a 20 year murder. Wow!!
🤣Sorry I feel the opposite.
Jen are you still around girl? Miss your vids 😊😊
Dang how can someone use three phones at once. I’m shook 😅
Great question! 💛
How about car registration? Proof of insurance? Get these new shoppers out of here please lol
Doordash, Walmart spark, grub hub and shipt all use Checkr as their background service, so this can be true with any gig economy apps
Yes, these tech apps are negligent. They care about greed and speed, and don’t consider safety until it’s too late.
I am a SHIPT shopper. We ARE background checked, and the entire platform seems much more professional to me. I do like that IC has an emergency tab for its shoppers. That seems to be halfway to caring for its customers as well. Come on, IC. 😡
They have the emergency tab but it's defaulted because I tried to use it when I got in a car accident and they waited 10 minutes to call me
But we can't judge people and what their situation in life is now. That is instacarts problem with their background checks.
This is absolutely Instacart problem and customers deserve to know that Instacart is below par in vetting their shoppers. Not to mention the bots that are completely out of control.
Jen what you say in most of your posts are true. However my issue is that these anti-IC posts can potentially take money out of our pockets. I take issue with that. The criminal issues are isolated and a small small ratio of how many total batches are successfully and safely completed every day. I don’t care if you bite the hand that feeds YOU ….I take issue with you biting the hand that feeds ME.
Is it really easy to get refund with Instacart, never used service but thinking bout trying it and getting refund
As an instacart shopper I can say that instacart does not care for customers safety nor shoppers safely and they really need to do a proper background check and not hire any person they see apply to work for instacart I love how most people in the comments want to back up the murder charged instacart shopper that’s ridiculous and highly unsafe should not be working for instacart INSTACART PLEASE DO BETTER.
So well stated, Rafid. It’s negligent on both ends. 💛
I’ve seen lots of people used up to 6 phone to get orders. Abs they go in and out of the Costco all day long.
Cheating the system m, Jim. I see it everywhere and it’s so blatantly obvious.
It is only a matter of time before Instacart has a major publicity failure if what this person says is true. I agree he's done his time and deserves a new chance at life, but and this is a big BUT, I guarantee this person was released under terms from prison, and i would be willing to bet shopping for Instacart violates those terms. Before anybody tells me that there there are certain murderers who just made one mistake and will never do it again I am telling you that instacart did not look into this at a case by case situation If they were hired so quickly then instacart would have no clue except that he was in prison for murder they wouldn't know the details to why. And for this reason that is why I don't think anybody with any violent criminal history should be allowed to work for any company that gives out personal information of other people The way that these delivery companies do.
Hi Jamie. Many in the comment section of this video are perfectly fine with a felon with a murder charge delivering, unless it’s to them. The background checks on Inatacart are a joke, and customers need to know who instacart hires, that’s all. You are right, violent crime???? Absolutely not!!! 💛
@@JENontheGO Thank you for replying I'm glad you agree, I would also like to state for people who say that you have a right to do a job, False this job is a privilege for people who do not have a criminal background and do have a good driving record and good customer service qualifications. I have a right to be a doctor but I would have to go to school for many years and also not have any previous felony convictions.
I also agree. 💛
Jen, I normally love your videos but, this one I a torn on for a few reasons,
1) if a person did their time he or she deserves a second chance.
2) your complete and utter disdain for Instacart is really showing and I am beginning to wonder what your true motive is with Instacart.
Are you about making changes to a platform for the betterment of its shoppers and customers?
Or do you hate it that much you would like to see it be gone once and for all?
Whole I whole heartedly agree changes need to be made, I’d hate to see it go under.
In any case I wish you all the best and pray your sister is doing better.
Hi Christine, I appreciate your feedback. The amount of IC shoppers who reach out to me asking for help is unreal. Day after day I receive messages, emails, phone calls and I can’t help. It’s hard not to carry this and want to try. Instacart is getting away with far too much, and it’s not right. Having said this, I am moving in 1 week into my new home, and I need to focus on this. I’ve done what I can do. Instacart will take care of itself. Thank you for the prayers for my sister. She remains in remission and we are so grateful for this. All the best, Christine. Thank you for your insight. 💛
@@JENontheGO , I definitely agree there needs to be some major changes within IC and Im of the opinion that the first change needs to be getting rid of Fiji. She has ruined IC for its shoppers and customers more than any other CEO. With her at the helm I do believe IC will be gone within the next 6 months. They are a predatory company and I for one would love to see them get their asses sued and shoppers back paid for fair wages.
Im sure there are many frustrated shoppers, I’m one of them.their algorithm is brutally cruel.
Glad to hear your sister is still in remission and hope and pray it stays that way.
Still love your videos Jen and the content you bring. ❤️
I appreciate you, Christine. Thank you. 💛
Sometimes the person didn't match up with their profile picture
Great job Jen. This is exactly what we were talking about last week. It works both ways and they will never change it. At least not until something happens. I hate to say that, but as you see we get zero response from IC. I will be putting up an update today on my off-road delivery today. I was shocked, to say the least at what I found out. It scares me to think I may go to the wrong house one day. Same on the customer end, I have been totally shocked to see some of the new shoppers this past weekend, how did they get hired? You can tell some of these people have drug habits and not to put anyone in a box, but in my market that usually comes with criminal records. I take pride in my work and this just diminishes everything I do to give excellent customer service. There is a bit of an update in my last video, I will put the link here. ua-cam.com/video/PIXA1UMqpIc/v-deo.html
My instacart shopper was 300 lbs.. the guy drove a van with full of trash.! I end up throwing 100 dollars of food in the trash. Good thing we have cameras all over!!
I’m scared for the elderly customers because some have shoppers bring their bags inside because of disabilities. This is so sad.