ZOSI Security System - How to set up your system and ZOSI VIEW app
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- Опубліковано 12 січ 2017
- This video will show you how to set up the ZOSI security system and ZOSI View app.
Besides remote view by ZOSI View App on smartphone, you could also view by ZOSI View at computuer:
⚡PC Client:supports.zositech.com/hc/en-u...
⚡Mac Client: supports.zositech.com/hc/en-u...
⭐️Articles Series of ZOSI Security DVR/APP Instructions
www.zositech.com/dvr-instruct...
⚡Relative Artices:
●Before Installing your Zosi System
Link: supports.zositech.com/hc/en-u...
●ZOSI VIEW APP for Android Phone?
Link: supports.zositech.com/hc/en-u...
●How to reset TVI DVR/ POE NVR / Wireless NVR (ZSWNVK-H) System when you forgot the password?
Link: supports.zositech.com/hc/en-u...
_______________
ZOSI official website: www.zositech.com/
⚡For Technical Support:
Website: www.zositech.com/support-center/
E-Mail: service@zositech.com
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Messenger: m.me/ZosiTechnology
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#securitycamera #securitysystem #howto - Навчання та стиль
![ZOSI Security System - [Review] 8CH 5MP PoE H. 265+ NVR System Quick Setup and Configuration](http://i.ytimg.com/vi/U44FuDeVmTI/mqdefault.jpg)
Welcome everybody come to consult with us.You can send email to service@zositech.com.Or add our Facebook account" Zosi Technology" and leave message there.Besides,welcome to follow our Twitter accout "Zosi Technology".
What will cause all four cameras to bad at same time. I'm using 8channel 1080
Hi Irish, can you give us a detailed description of your problem?You can send us picture of the defective camera image with your product model and order number to service@zositech.com We can help you there.
ZOSI CCTV
Video loss on my monitor. I'm using Zosi Security System 8Channel H.264 ZS1609059300103 and My model ZR 08EA/00 connected to four bullet cameras
Hi friend, you can check whether your camera are match for your DVR, and whether they have same resolution.If not , you can go to DVR's Main Menu - Setup - Record - Record Bitrate to change the resolution to test .
I have written you all several times and never received and answer I even tried through watsup and nothing. so I now think you should give a phone number where you can be reached ok thank you pls respond to this email mitajerry@yahoo.com
After 4 1/2 hours of frustration trying to get my password to reset, I ended up throwing the whole system in the trash and going to bed. This morning I tried to look up you tube videos to help. This was the first one I came to. And thank God I did!! The calmness and preciseness of your instructions along with the calm of the music helped me put my system together the very first try. Thank you so much for helping this old lady out. I find people just don't receive the gratitude they deserve. So thank you from the bottom of my heart for helping me feel successful. I am very grateful. Happy New Year.
Thank you and Happy New Year too
The music made me cry. Can I get the band name? I want this at my funeral.
WOA ZOSI is the best!!! Way better than reading a wall of text to figure it out. Thanks guys.
Worked good for me can view from anywhere now thanks Zosi
Hello I've had my system for a week now and I've finally downloaded the app. Problem is I can't log on. It won't connect. Please help
I JUST GOT THIS system & having the same exact problem today is march 4 2018. I need this running . DOM S did you get your system running right yet?
What size are the power supply plugs that go to the wireless cameras? The DC side
music is adorable
can I install on the farm area where is no internet connection?
Just ordered this setup, hope it works good.
If you have any problem,feel fell to contact my fb Zosi Technology
Will this system work if i want to install it outside of the US ? For example will it work in mexico ?
How costly (Power wise) are these to run 24/7 annually ? Oviously less if ran to motion record, but dollar value, how much roughly?
Could that dvr work with WiFi alone
Saludos, adquirí un dvr nuevo pero no puedo ingresar, me sale clave incorrecta cuando se supone que debe ingresar por primera vez sin necesidad de una
Hi do you really need internet to work this security camera system ? I want to purchase but I do not have internet that's why I ask
How do I download DVR User Data V16.7? Our CD player is not working and I checked the website and I am unable to find the file needed to install the software on our PC
can i change the network ports to anything other than 80 for the http port? my zmodo now lets me use command mobile port media port and http port different than what it came with and it works on tinycam app good. it actually work over the internet with the mobile port good. with this one do the same on tinycam?
I have my DVR Zosi connected with 4 cameras, only 2 cameras are in color and the other 2 in black and white, and those that look in black and white of those 2 there is one that at night when ex: a vehicle comes with the Lights on turns to color but when you finish passing the vehicle goes back to black and white. and the other that looks black and white is only seen in color in the day, at night or with light
hi I recently purchased your 4 channel security system and everything is going well just wondering if you know how to zoom in on a recorded file I can't figure out that part any suggestions?
Hi Jimmy, you want zoom in the video when you watch it? Sorry our DVR dosen't have that function, but you can watch it in full screen if you want see it clearly.
Hope my answer can help you.If not,welcome to email us to service@zositech.com
thank you
I noticed that there was a yellow box in the lower left corner while camera 1 was recording, any idea what that means? I know if its green its good but, what's yellow? Can find this info anywhere!!
The yellow box represents motion detection video
How do I get online w my system w out a network cable
How did you get it to only display 4 camera and not 8? we have 4 cameras set up and come in, but it changes to 4 more camera channels that are black and say video loss. We only have 4 and need those four channels displayed.
Muchisimas gracias ya estoy viendo en mi celular y todo excelente gracias a tu video todo mas facil 😎
If you have any problem,you can contact us and i will try my best to reply you as soon as possible~
No puedo acceder me pide un admin y un password ayudame por favor 😀
Hola amigo, gracias por tu información, ten en cuenta que la contraseña protegerá tu privacidad. Y puedes establecer tu contraseña si quieres ~
Hola recientemente compre cámaras pero no hay forma que las pueda ver por mi teléfono. Cual aplicacion usas y como lograste instalarla.
Hello... Thanks for your video... I have a question.. Where can I find my Device ID? You said that is the same on the dvr right but where?
Hi, sorry for the late response. You can find it from : Right click mouse-Main Menu-Information-System-Device ID.
Any question, please feel free to contact us, thanks.
could you have ONE camera with the bnc cable hooked to an rca video cable (via a bnc to rca adapter) and then that rca connected to an lcd or monitor?
Sorry for the late response.And still feel sorry that the rca port can only be connected to DVR.It can not be connected directly to monitor.
ZOSI CCTV I used a BBC to rca adapter an it works great!
That's great.:)
Tengo problema con mis cámaras no veo lo k passing dias antes k puedo hacer
I am trying to get the camera to show up on our MacBook and iPhones but there is no picture. We are in the USA. I have registered an account and add the DVR to the app but when I try Live View - nothing happens. We could see the camera on the TV when it was directly plugged in but we cannot get a wireless picture on our computer or phone. We tried changing it the option to PAL and now we see nothing on the TV. Now it says "video loss." What should we do?
The music goes with this video about as well as the taste of orange juice and toothpaste
that sounds pretty funny
ZOSI CCTV I'd prefer to watch that than this. You companies are all the same.
hello,do you mean the music?
ZOSI CCTV ya thats exactly what I mean
Which do you prefer?
I have a Dynamic IP adress, meaning the IP adress change. will the mobile app work anyway?
Does it require me to open ports in port-forwarding?
No friend, you needn't open ports in port-forwarding.And even the IP address changed,the mobile can still work normally.
Help, I can't get the menu to come up from the DVR and need to change a setting to get remote access again.
Hi Rachel,thank you for your message.Can you please give a detailed description of your issue?Does that caused by your defective mouse?Or you can not enter into the main menu by fault login information?Can you please provide more information to us via email to service@zositech.com?Thank you so much!
I am having big problems with this DVR System. First off, the DVR. i have the 1080p cameras and DVR, it didn't come with a hard drive so I bought a 2 TB refurbished one. Once in awhile (about every 3 days) I would get a error message saying "Disk Lost" so I would have to unplug the DVR and replug back in a minute later so it can reboot and start working again. Sometimes my only option is to unplug it to reset it because there are times it won't let me use the mouse when it happens, this started happening a week after i got the system. i figured it was the hard drive causing the problem so I went and bought a brand new 3 TB Hard drive but now i get the "Disk Lost" Error message everyday at least once. It's super annoying because if I am gone and it does that it will not record anything until i reset/unplug it! Secondly, the mobile app sucks big time! I can only get it working if I'm lucky. The DVR is directly connected to the router via Ethernet cable and I followed all the troubleshooting steps on the website making sure the right settings were enabled on the router and all of that. There are times when the app will say is buffering the video but then it afterwards it will say cannot connect or system is offline but then when I go to the DVR to test the network connection it says it was successful! So i don't know what's going on there. And lastly, I've have this system for almost 4 months and a month ago the little cooling fan in the DVR gave out! It started making a SUPER loud noise and at first i thought it was the Hard Drive but once i opened it up i found out it was the fan. 2 days later it completely gave out and I have to buy another one. This whole system has caused me nothing but problems so far and has not worked the way I have wanted it to. The cameras are just fine and have a really nice picture but other than that everything else is jacked! Please help!
Hi friend，please don't worry,we will definitely help you.But before we figure your problem out,could you please provide us your product's model and your order number?As for your problem:1.Please confirm your product's information,because some of our product don't have hard drive.2.Can you provide us your device ID and your app's username as well as its password?So our tehnology colleague can remote control your device and test it.3.If it really the problem our product quality,we will absolutely exchange a new one for you.Last but not least,your product model and its order number is very necessaryfor us!
I need the setup of zosi view for PC (PC Client) but version 2.4.11.3 or one that gives me the option of Login Free
Hi Jose~can you give me your email address then i will send to you
josemanuelcuauro@gmail.com
How to add onvif protocol wifi camera and use it wirelessly.
Please suggest solution.
HI Ashish, here i sent you this for reference~support.zositech.com/hc/en-us/articles/115003232627-DVR-wifi-setting-
i just bought the set of DVR and 4 Camaras but one is not responding, what should l do next.
Hi Maximo, thank you for your message.We need know your specific product model before we help you.Can you please email us to service@zositech.com and provide the detailed information of your problem?Thank you so much!
What is it with tutorials and music?? I want an explanation!! Start talking!!
Why do I feel like I'm about to cry watching a setup video
How'd i get my monitor to come on ?
I DID A DISC FORMAT ON MY HARD DRIVE NOW AM STUCK ON THE * ZOSHI PROFESSIONAL SYSTEM MANUFACTURER LOGO.. WHAT DO I DO NOW ?
You should upgrade your DVR.Please tell me your product model and your order number,so I can send you the upgrade file.:)
Is there a trick to set up audio? Please advise, thank you!
Yes friend, you can do that.Please connect a sound to the Audio output port, and place the microphone in the location where you want to capture audio.
Anybody figure out if you can view the cameras off of the wifi network the cameras and DVR is set up on? Also, anyone know if there is a better detailed manual for this thing? Information overload with no manual to help.....
Hello Martin,thank you for message.Can you provide me your order number?And give me an explicit description of your issue?So I can help you resolve that quickly.Thank you very much!
ZOSI CCTV How can you view the cameras from off a different network that the DVR is on?
@@shaquillesutherland2812 Did you get an answer to this question? I'm having the same issue. The instructions for the zosi view app are abysmal.
@@noahcaddell3714 he no I didn't get an answer but it just ended up working....
I don't care who you are if you've ever seen 2 girls 1 cup, To hear this kind of music is haunting lol.
We will change the music in the future ~thanks for the advise
hello , I just get my Zosi , it's awesome ,love it . but how I delete a video . and how long is the video ?thanks
Wow thank you for your trust and support!But before I help you,can you tell me your product model and its order number? And what do you mean how long a video?
hello , it says H.246
ID#.CA-701-8621036-5585849
I mean does it record Continuously till the HD is full ?
OK,I got you~
You can delete video by Main Menu-----Search-----File Management, select the day you want check ,and click "search" in top right of the interface,you can delete the dispiying video than.
And yes,if you set it manual record,the hard drive will record continuously.
why they don't have a 800 number to call for techno support?
on the DRV, right click image and select multi view I pick Cameras 1-6 with the larger box for camera 1 and the rest 2-6 are smaller sized. Does the desk top app "Zosi View" have that same option for 6 cameras coming in a future update? posted may-1-2017
I‘m very sorry to tell you that it can't show like that in ZosiView.If you want view in a larger box,you can zoom it by double click the image.
I know it can not do that now. I'm asking is that a feature in future updates or do I need to use a 3rd party app that can? Please reread my question above.
Sorry for my confusion before,I understand you now.And still sorry we don't have this feature in Zosi View now,it's not sure if we will add this function in the future.But thanks for your advice!I will transfer your advice to technology colleague.
ZOSI CCTV is there a trick to set up some audio?
Yes, you can.Please connect a sound to the Audio output port, and place the microphone in the location where you want to capture audio.
Can I connect the DVR to my PC and record onto the PC hard drive?
Yes you can connect DVR to your PC.As long as your DVR has hard drive,you can record video.
I am trying to connect my 4th and last camera but I get a message “ Different net segment “. All cameras have been working fine and I was just replacing a faulty one.
Tried auto add with no succcess.
Hi there! We need to know your model number to help troubleshooting. Please contact our tech support at service@zositech.com and provide your order number and the details. Thank you!
Everytime I try to view video that has been recorded from the app it crashes and won't let me see the cameras anymore and then I have to reset the DVR to be able to see it on the mobile app again. Is there away to watch recorded footage via the app when you are not home and then be able to go back to live view without it crashing.
Hei ,can you tell me what is the model umber pls?and what kind of the app do you use ?what about the phone model number pls?Thanks
I'm only using 2 cameras. The screen shows 4 boxes and 2 of those are my cameras. Can I get rid of the 2 blank boxes? I saw a setting for 2X2 and that is what I have checked.
I'm so sorry Mark, it can not make the two blank boxes hide.You can switch the mode to single screen,so the two images will turn out alternately.Or it only can be in four screens.
Do I need a monitor for this? Can I use a laptop instead? Or if I use monitor only one time, can I later record without monitor? Thanks.
Yes friend,you need a monitor for watch it.Because laptop can't connect to VGA and HDMI,so laptop can't instead of monitor.If you want view on laptop,you install a PC client on your laptop,which can download in zosi official website.
If I use monitor only one time, can I later record without monitor?
Dear friend,you can record only if your DVR has hard drive,it is not related to monitor.But if you don't want to install monitor,you will not view it live.
What kind of HDD would version ZR08ZN take
Hi, ZOSI dvr has no special requirements for HDD, can be worked with the HDD on the market. If you buy the ZOSI DVR with HDD, the HDD brand is Seagate.
Hi, I just got my ZOSI CCTV system and I have done all the steps to connect to the dvr from my mobile app (android) but it always says "Buffering". It never shows video stream. Is this a known issue?
Hi Nikos, can I have your item model and your order number?So I can know more information about your product.And what app you use now?Whether this phenomenon caused by your weak net signal?
So I can name the cameras on the dvr but I’m having trouble trying to name them on the app...any suggestions?
can you tell me do you mean the app name or the dvr name pls
It's hard to read the red text ! With the background at the beginning.
I set up my system and installed the RT3070 for wireless. Entered my Charter cable password for WiFi and went to my Android phone Zosi App for "live View" nothing. All I get on all 4 screens is "connecting failed". What is going on? Pictures show fine on my Vizio monitor.
Can you tell me your item model and your device ID?What app you use now?Also need you check your internet status and your cluod server status.You can find that by go to main menu---information---system and main menu---information---network.And last,whether you turn on the DHCP on your router?
tenho trabalhado com a marca ,aqui no Brasil, só nao uso as fontes que acompanham, devido a diatancia que tenho instalado,mas indico pra todos que quiserem um excelente sistema de CFTV. só sinto falta do suporte técnico. mas tenho tido sucesso assim mesmo.
Can you pls tell me the problem you are in?the detail and thank you ~
I can't get pass the log in either so I can't set anything up. Just purchased ZOSI kit some days ago
Hi friend,can I have your order number?As well as your screenshot of the login interace.We need to know the exactly your problem .You can send that via meail to service@zositech.com .
How do I get this to show only four cameras all the time? I have been able to figure out to show 1 or 4 for maybe 30 35 seconds and then it reverts back to the entire grid of tiles.
Hi Patrick, thank you for message.Please right click menu,and then click "stop scan".
If you still have any other problems,please contact with us via email:service@zositech.com
Thank you very much.
It works well do far
😁😁😁
Can't figure out how to playback. It makes you close the video you are currently playing, then says please select the channel even though I think I have! Impossible to work this thing! Customer service just ignores you too!
PLEASE HELP
HERES THE PROBLEMS IM HAVING
1. The DVR is recording as soon as it's turned on and I haven't even pushed "start recording"
2. There's a yellow box, red speaker, red human in the corner of the camera screen at all times
3. I try to set up motion detection with the selected area and I save the settings and when I test sensitivity the human stays RED
When I try to see if the camera captured my motion it doesn't. Instead it captured 3-4 minutes BEFORE when I didn't even push "start recording"
I don't even have to push start recording for it to record...there's VERY little information on this DVR and it's doing the exact opposite of what I'm trying to get it to do....please help or explain ASAP
Hi Kelvin,there are so many kinds of records,such as manual record,schedule record,motion detection record and so on.
Does the "start record" you mentioned above is in the main list when you right click mouse?If yes,please note when you Push"start record",it means the manual record is enabled.So even you didn't click "start recording",some other record also might be enabled.
When yellow box display on your screen,it means you set motion detection recording,also red human means alarm recording,both them are normal phenomenon.
And last ,please go to main menu---set up---alarm---motion---area setting to adjust the sensitivity.Please the lower value,the higher sensitivity it is.
Hope my answer will help you.If not,please feel free to contact me anytime.:)
it keeps saying that there is no hard drive even though i installed and formated it, the message only pops up when i try to go to playback or record
Hi friend,may I ask you the hard drive you installed in your DVR is the original hard drive we provide or the hard drive you bought from other stor?Because some of our product have hard drive while others don't have.Can you provide me your product model and it's order number?
Keeps saying "disk lost" & im unable to record or playback!
Hi, sorry for the late response! Can you please first tell me your DVR model?You can find that on your DVR rear panel.And second, can you please take out your hard disk and put another hard disk(if you have) inside DVR and test? Thank you so much.
My zosi optical mouse is not working with the zosi security system when I plug it in Any suggestions? Thank you
How about you insert an ordinary mouse with cable?
Been trying to figure out this stupid app forever... I can't seem to get it to work on my phone. I have an android phone. I downloaded the app. I entered the information. It seems that this video has missed a step where you have to also enter the ip address and the port. Not sure which port should be entered, or the ip address... My internet ip address is different from the ip address showing in the network for the DVR itself. Also, do you put the mobile port or server port? Not very happy about the app.... ALSO, do you have to be connected to the same network, or can you view your cameras away from home?
did you get an answer for this? I'm just as curious
i cant get passed login just got it brand-new haven't even changed anything .
Hi Daniel ,please don't worry.Could you please provide me your item model and your order number?So I can help you fix it out quickly.
Same here
Daniel Jevon Santacruz
I'm having the
Same trouble
Raymond Vega zosi help me
Can Zosi View be used with new devices which require Zosi Smart?
Hi, thanks for contacting us, it's our pleasure to serve you.
Can you offer your model number to us have a check?Generally it can't, pls note that about using which phone app, it depends on the model of product.
Any question pls feel free to contact us, thanks.
@@ZosiTechnology I have an older model number which I bought about 2 -3 years ago its only 4 channel I am upgrading to 8 channel. The previous one worked with The Zosi view which works great the new one works with Zosi smart which I am not liking. Is there any way to rig the new model to work with the older software? Thanks, I will follow up with the model number later on tonight. Thanks, for the help.
Hi, sorry for the late response. Can you pls offer the model number of your item? You can find it on the label at the bottom of the DVR. And can you pls provide the screenshot of your DVR version number? You can find it: Right click the mouse-main menu-information-system.
What's more, pls directly contact our Facebook account Zosi Technology, our tech will assist you to solve it ASAP. Thanks.
I have an issue I can see my cam when I’m hooked up to my WiFi on my phone but once I hook up to my cell data it cuts of video feed can anybody explain why this is happening thank u
Did you add the device on your phone via the device id or the ip?
zosi h.264, on the zozi view app (iphone) i get a notification invalid user or invalid password
Hi Selene,pls note the password is the same as your dvr's.
Hi my zosi say video loss how can solve this problem thank
Hi Andy, you need check if your comera match for your camera, or whether they have same resolution ratio.Can you provide me your camera and your DVR's model so I can check for you?
Please help. I set up my system and everything worked great until installing the RT3070. when I hard wired my DVR is connected without any issues. When I connect the wireless adapter, I can't get the system to connect. When I go to the Network tab, and click test it says, "Cannot Connect The Network". WiFi setup tab says connected, Network tab under information says connected. What is the problem???
Hi Erica, can I have your product model?Or your order number ?Is the problem still exist now?You'd better send us the picture of your network status to service@zositech.com as well.
how I sequence the cameras on my display monitor?
Hi friend,th cameras have been sequenced by their channel number.You can change their name if you want them seems ordered. Right click mouse,Main Menu>Setup>Live,click "camera name",you can change your camera name there.
I meant rotate the cameras One at the time full screen in cruising sequence
Just installed the DVR ZOSI H.264 HD1080P DVR Model: ZR04 PN/10 a few days ago. Very disappointed. Does not go even one day without the "Connection Failed" error on my Android app (ZOSI View) and on the PC client. Which makes this system useless for monitoring my property from my mobile. Is there a fix for this for this? Also noticed that this DVR is relatively noisy with an audible hum. It has the built-in HD but still too noisy. Need to fix this or return it soon.
Hi friend, sorry for replying lately.Can you send email to service@zositech.com and send us a screenshot of your "Connection failed" interface?We need to know more details about your probem.Thanks a lot!
I am in communication with them and have sent the photos of the settings. Thanks.
My pleasure.Have a good ay~
Hi how can you change your network settings or wifi
If you need to connect the device to the network, you can refer to this link for steps: supports.zositech.com/hc/en-us/articles/360017719491-Connecting-the-DVR-NVR-to-the-Internet
hey my dvr not conect to my tv i plugged in the hdmi port what happened? can you help me
Hi Friend,have you chosen the tv's button of hdmi ?
Hi Team Zosi, we purchased the ZOSI 8CH 1080N HDMI TVI DVR 1500TVL CCTV and installed the app which is showing' camera offline? Can I get some assistance pls
Hi Judez, thanks for your message.Can you please provide us your order number and the specific product model to our service team via email to service@zositech.com?We will give you a satisfied solution there.Thank you again~
Don't worry,Can you drop message on facebook?Zosi Technology~Would you provide us your order number and model number?
Please note model number is right on your product panel and the order id is where you buy it.
And you can take some pics to us in order to check the problem.
Hi Team Its ok I will let you know if i need further assistance
Don't worry,Can you drop message on facebook?Zosi Technology~If you have any problem~
Can install these with out using my internet? like can i still view them with out my internet?
Hi Jennifer,
Without an internet connection the cameras would still record to the hard drive on the DVR. You would still be able to access any recordings from the DVR itself. The only feature you wouldn't be able to access is the Zosi View Mobile app.
ZOSI CCTV thank you
on 2:58 , startup wizard what is that after network setting? is it for recording, is it for display? and how do i go to that setting without restarting? Also how do i restart the dvr? Thanks
Restart because i dont get the Resolution Wizard settings unless it restarts.
Just right click mouse,and click Shut Down.And you boot it again.Your DVR will be restarded.
no it does not. When i shut down, it shuts down, I have to unplug everytime to start.
I'm sorry to tell you that there isn't a method to restart dvr unless you reset it.But please pay attention,once you reset dvr,all the information will gone.
Why i want to restart is to change the settings on 2:58 , the resolution and FPS from 1080p. I cannot access that unless i restart.
Does the dvr need internet connection
Hi Jordhen,if you need remote view on your smartphone,yes,you need internet connection.:)
My Zosi doesnt even go past the Zosi Profestional security system manufacturer boot log is something wrong with mine
Hi Techno.I need you provide the picture of boot interface,ad well as your product model and order nubmer,so we can help you fix it out.You can send them to service@zositech.com.
cannot register with the app. I get a 'connect fail' message.
Roger Cardoza
Me too only works thru WiFi
I am having the same exact problem. I cannot view anything via my smartphone because I cannot even register for the app successfully. I just get the same error every time. "connect fail"
Help?
Peter Nguyen I'm planning on throwing the DVR out... It restarts constantly. Until I have the money for a higher quality product (one that actually works and doesnt restart all the time....) I will hope the visual cue of cameras is enough to thwart any would be burglars
Roger Cardoza i get invalid password in when i try to pair it to my phone.
I've connected my zosi to my TV using the HDMI the system is powered up but not open up to the menu. Plz help so I can use my cameras
Please check if you see the zosi logo on tv. You can also try another HDMI/VGA cable connection to check. You can also contact our support email: service@zositech.com
I have been waiting almost 3 months for tech support. DVR has been forzen on the set-up screen.
Hi Graphic~Would you provide us your order number and model number? Please note model number is right on your product panel and the order id is where you buy it. And you can take some pics to us in order to check the problem.
What's more, we have more channels to solve your problem if you need. Please try these ways: Support Email: service@zositech.com Support center: support@zositechhelp.zendesk.com Whatsapp： +86-137-5005-6859 fb: Zosi Technology~ Have a nice day!
Hi, since 2 days ago I have been unable to remote stream via the secu365 and ZOSI VIEW mobile apps. It keeps saying 'Device Offline' or 'Connecting Failed'. I can only stream the cameras from my Android when connected to the same wifi connection at home. This is very worrying. Please urgently assist. Thank you.
Hi Jinous, thank you for your message.Can you please email us to service@zositech.com?Because we will ask you some private information about your product,that weill be much safer there.Thank you so much if you can understand.:)
I have sent you an email. Your urgent attention is appreciated.
installed app all ok added device all ok , go to phone live preview connection failed any ides please
Hi Michael, please check your internet connection and your cloud service status. If both the two show normal,please refer this file to set,.support.zositech.com/hc/en-us/articles/115000283091-DVR-Network-test-is-OK-Cloud-Server-Status-connected-right-yet-still-can-t-remote-view-the-camera-from-zosi-view-
If still can't help you,please sned your item product ,order number and the screenshot of your mobile phone to service@zositech.com. We will definitely give you a satisfied solution there.
how can you run a support department from a department with out a way to talk to a person because the web\ email are useless
Hi Tim~Zosi Technology ,facebook,you can contact us via the facebook ,will reply you asap
I am not able to register in ZOSI View app, iPhone 5S, any idea?
Hi Lin,what the interface display when you register?Can you send us a picture about the interface?We need to know the specific problem you have. As well as the product model and order number.You can send all these information to service@zositech.com We will help you fix it there.
I dont have WIFI. CAN i use my smartphone phone data to view on the ZOSI view app?
First, please make sure your recorder has been connected to the router via network cable. Then add the device to the APP, you can use the phone data to view the APP.
Is there a way to view cameras live without opening them one at a time?
Hi, do you use ZOSI Smart app? Then you can see the multi-live view by clicking the icon in the picture: www.pinterest.com/pin/856106210399826992/
I bought the zosi last week but can't set it uptil I get my sky broadband on the 11th march.. the problem I have is I know a million percent my password is right but the system said it's wrong after my electricity cut out in the house and the system restarted. Now there is problem with invalid password
Don't worry ,can you pls show me your order id firstly to check your system pls ?i will check it and get back to you asap.
2 of my 4 cameras are not working. How can I enter an IP address and where do I get the IP address?
Hi Joy,thanks for message.Can you provide me your order number?So I can help you check why your two cameras stop working quickly.
And please right click mouse>main menu>information>network, you can find the IP address there.
Hi My battle with this system runs almost 4 weeks. Zosi Customer service are not bothering with reply... All installed and I can see the view (monitor connected to the system directly) but cannot view on mobile phone or pc. I Cannot pas the Wizard password page. I CANNOT access set up screen.... I try with no password, with "admin" password ant still the same... Did I buy faulty model????? or is there reset guide to bring it to factory settings?????? anyone any idea PLEASE....
Hi Dom~Would you provide us your order number and model number? Please note model number is right on your product panel and the order id is where you buy it. And you can take some pics to us in order to check the problem.
I JUST GOT THIS system & having the same exact problem today is march 4 2018. I need this running . DOM S did you get your system running right yet?
What is the UMID ? When I connected this to my computer it keeps asking about UMID. Somebody knows?.
Hello,do you have the picture of umid?
Will it work with out Internet
if you want to remove view ,you need to have a network,but if you just view the videos on the monitor ,you don't need it.thank you for your time
After setup the cameras all say password error any help would be great thanks
Can you give me your device id ?I will create a password for you ,thanks
Its ok i worked it out .Thanks for yoour quick repsonse
Have a nice day~
Anyone know how to stop my DVR from freezing up? I have to power cycle it daily.
We need your DVR's model to judge whether you download a wrong upgrade file.Please tell me your DVR's model.
Model # zr08hm/00
Can you provide me your order number?So I can contact with your seller and exchange a new one for you.
How do you connect to the cloud server? I do not see it in my DVR Network status.
What is your dvr model number pls?some dont have the cloud server.
@@ZosiTechnology ZR08ZN00
@@stevent4989 This DVR does not have cloud service feature.
@@ZosiTechnology How do I use pan and tilt? Also I bought a compatible Hard Drive that I will install in it when it comes so I will be able to record. Since the cameras are Dome can they pan and tilt? Lastly, do they pick up sound since I see on the back of the DVR an option for sound recording?
@@stevent4989 Hi! Pan-tilt feature is only available for our IP camera www.zositech.com/product/1080p-hd-wireless-ip-camera-with-two-way-audio-for-pet-baby-monitor/. If you want to record sound, you need to add an extra mic to the camera.
你好，为什么我的机子 一下子关一下子开 ，有什么办法可以把它重置原厂设置吗，用usb 重置，麻烦你们
您好，请问您的机型是多少呢？在DVR底部的标签可以找到机型
Whats with the music? Are you setting up a camera or putting your dog down lol
side note, i am very happy with my cameras
Thanks for your loving .Have a nice day in 2019
Can I use a tv
Yes, sure. connect the system to the app just for the remote view.