*Disclaimer: We have now sold this car due to the ongoing issues with our original and replacement car along with the horrendous customer service.* We strongly advise you view the final a3 video first before deciding to order - it could save you a lot of grief: There is no fix despite how long Audi will string you along, after 12 months our patience ran out. ua-cam.com/video/cyew5BwGCjA/v-deo.html
I was one of those new people today that just searched this, my sos light came on couple weeks ago on my 2017 Q7. I will try this and let you now if it works, really appreciate the info regardless 🤙
My customer service from Audi Manchester was terrible. I got spoken to like an idiot after my clutch went (juddering)on my 2021 A3 30 TFSI AT 14K. Told it was the driving style. Absolutely NOT... If you have a look its a common fault across all the vehicles that use that engine on a manual box! But the women i dealt with was just so argumentative like she was a mechanic! If you ever use Audi Manchester you will know who i mean! Big thanks to the fella who greats u and offers you the world inc a coffee.....👍
2021 VW Caddy has the same problem, thanks for the workaround pal! VW Group need to pull their finger out, can see genuine emergencies being missed because of this
Just got a 2021 Audi A1 and this happened within the first week lol Just followed your step and it solved the issue. If it persists I’ll go to Audi. I just got rid of my TT for being riddled with issues. I hope it’s just bad luck because I do love Audi :(
Just got this issue, called Audi at my local centre who said waiting on an update which might come in January and put on a waiting list to bring the car in and have this sorted. Basically fobbed off. Did a quick google search and It's sorted it... Thank you!
Oh my god thank you for this, this has been an ongoing issue in my ‘71 plate Polo since I got it, when it happens it’s usually on a motorway and kicks me out of the infotainment system at the same time, then won’t log me in again, rendering the entire system redundant… not only kicking me out of Car Play for sat nav, but all settings, radio etc… pretty dangerous suddenly having no idea where to go on a busy motorway! VW have been useless with fixing it, and it’s been driving me crazy - this actually does fix it temporarily though, so thank you!!! 🙌🏻
Glad it helped bud! - the other thing worth trying maybe to log in with a guest account on your infotainment system. That stopped the annoying random reboots and leaving me stranded as you mentioned 👌🏽
@@CRD90 thanks, I’ll try that too! Having just had to talk my wife through the steps in your video on the phone (hands free) while she was driving down the motorway in a panic, I can’t thank you enough, will look into this when I can though. Booking into the dealership this week now I can prove that it’s a known issue…
Had my A3 2021 for 2 days and the MMI has rebooted on 1 trip twice and also had the SOS fault twice also. Absolutely driving me insane. Car in itself is great,but put a big downer on your new car experience when you get fault after fault! Keep the videos coming pal!🙏
I share your pain! So glad we ditched Audi in the long run. There is apparently an update to make this less frequent. Worth checking if it has been installed on your car 👍
@@CRD90 I have an old friend who is a mechanic for audi. I am hoping he can shed some light on this. I will happily share if I get a positive outcome 👍
@@matthewdrury7269 Did you ever find anything out? Only had my 2023 A3 for 2 days, & got this fault on my way to work. My first Audi, not really a good first impression…..
@@TangoSierra888 yes....Its an extensive MMI software update at Audi. At least a full day to complete. Get on to Audi and they should do it u der warranty ✌
What I see, is that the problems continue to be always present, the reactivity of Audi is very backward compared to what they claim to be a premium brand. The same problems on the golf 8 and new Seat are still not treated, although these cars are already out there several months, updates but the problems are still there. That's why I cancelled my Audi 8Y and continue to drive my A3 8V. Thank you to this channel, which shows the real problems without complacency. Disappointed by Audi. Thankfully there are forums that bring up these problems that are well hidden by the sales people.
Thanks Alain, really good points you made and I'm not surprised at all. Hope you've subscribed for future content and to support us grow 😊 I totally agree with the customer service not marrying up to what you would expect from a premium well known brand. Also glad you enjoyed the unbiased reviews, it's something I've often weighed up in my head around potentially shooting myself in the foot for future car reviews and manufacturers providing me their cars. But I always remember the reason we started this channel was to help people out! So glad it's informed you enough to make your own decision and not be left disappointed 👍🏽
Mate I was searching the Audi forums with no luck and yet the answer was here. So far so good, it has not come back, let’s hope it stays that way and Audi sort it out ASAP . Cheers
I've found it always pops back at the same area, so worth keeping an eye on it. This will always help get rid of it from the virtual cockpit which helps keep us sane lol
@@CRD90 what can help - update? Why some cars have this problem and some cars don't have? Do you know solutions why some users don't have this problem?
The bong noise is so distracting. Anyway this worked for me and sos error hasn’t came on again (yet). (2017 Audi A4) - only started a few days after warranty expired, of course! (Thank you for this tip)
Well. I have been on to Audi and also spoken to a friend who works for audi and they are fully aware of the issue. There is a software update that they are doing under warranty which is apparently a big update that takes a whe to do. I will be booking it in and will share the outcome. If anyone is having same issues get on to audi as it sorted under warranty!🤟
I have this issue in a nearly new Skoda Enyaq, there is a mountain of posts online regarding this across all the VAG makes. I tried this earlier on my car and it didn’t work for me. I will give it another go as it is rather annoying to say the least.
Thanks Brian, sorry it didn't work - it's absolutely shocking it's been going on for years. I've seen recently Audi are apparently close to releasing a fix, so worth checking with Skoda as no doubt it will be somewhere in the queue. After all it's all the same components so no surprise they're all affected!
@@CRD90 yeah just tried it again, didn’t work unfortunately, it was connecting the call pretty quick, like in a few seconds so cancelled the call. Phone call to dealer on Monday.
Woo! Congrats I know it's been quite the wait 😎 Good luck with the collection and remember to check the piano black trims... I'm still trying to get mine resolved 🤦🏽♂️
@@CRD90 yes im going to watch your collection video again before I go. Is that in regards to scratch marks? If there are any issues like that when I see it today, what do I tell them? I dont want to have to leave the car with them to fix anything tbh.. I've waited so long!😂
@@crownt97 just make sure they mark it down on the collection form and you have a copy that you've said it today. They might get funny if you get home and find the scratches. You can get it booked in at a later date that suits you, that's what I'm going to do as it's not the end of the world right now
Hi I would like to tell you all my experience on this as I used to have the same issue on my A3 35 TFSI S-Line. Last month my A3 has been in for an inspection, I explained them I was having this MMI issue and they took it very seriously. Once they were able to replicate the warning alert message, they immediately communicated me that they were able to solve it. They went to update the MMI, which took almost a whole day, and after that the car was ready to go.In 4 weeks now the issue has not presented itself, the MMI seems to works perfectly and I am also able to login as my own user and no longer as a guest as i used to (becuase of iphone app incompatibility issues). The MMI and the Iphone app now talks to each other in a much better way and there are some useful new options and a slightly updated CarPlay GUI. Staff at Audi dealership was very available and polite and offered me a little present to apologise for the issue with the MMI. CRD I am sorry to hear that you had to sell your Audi. Thanks for the video anyway.
Have u heard of this issue happening on newer cars? My wife just got a 2024 VW Tiguan last week and this is already happening. Going to take to the dealer but will try this also.
I’m subscribed and watch your videos, on this occasion I have to say you should be pointing people back to Audi not resetting. I had this in my brand new Audi RSQ3 a few months ago, the ONLY way to solve this is by giving it back to Audi. They ordered in and replaced the controller module, problem solved. This is well documented in many forums online. My A3 Edition 1 arrives today so been watching all your uploads, it bothers me how many problems Audi have now. Good vids tho 👍
Thanks bud - bet you're excited! Totally agree it needs to be pushed back to Audi, the only issue is their level of services varies greatly so depending on who you take it to you get a different response. Mine has been a lot better to be honest but I know other owners are literally getting this as an daily occurrence and being told by Audi there is no fix. Hopefully the control module fix sorts it for this car too 👍🏽 That literally my only sticking point with the car, if it keeps happening I'll book it in - but hate taking time off work just to take the car in for them to "inspect"
@@CRD90 I’m both - a little excited but also a little apprehensive. Also going from a 2019 RS5 to a 2020 RSQ3 and now a 2.0 TDI A3 Edition 1 is quite a comedown! 🤣 I know what you’re saying though, my experience of Audi has gone right down, customer service is pretty much non existent! Now you have to threaten and revert to law to get things done so don’t let them push you about, I know you don’t anyway 👍 I noticed as well as the SOS my Nav would randomly stick me in a field next to the motorway, telling me to do a u-turn! Lol..... explain that to the police! Once they replaced the module it sorted both the GPS and SOS fault and didn’t return. All good fun!
Have this on my new RSQ3 also, bit reassuring that others have this issue too as I thought it was just me 😩 Have it booked in with Audi later this week to see what they can do. Hopefully it’s a success like yourself 😀
@@charliematthews1767 fingers crossed, I know there still is no date on an official fix but they are guaranteeing to some owners to fix it by November 1st (not sure if that's just delay tactics on their part though)
@@charliematthews1767 Don’t let Audi fob you off with a “reset” as I can assure you - it comes back!! Once they ordered and replaced the module that was the only thing that resolved the issue 👍
Thanks!! I have this problem with a Q3 Sportback bought Nov 2020. I’ll try to do this, because I read some post people saying that is a Batery sos call problem, and it must be changed… 🙄🤷🏻♀️ Can I try to resolve with it? Do you recommend me that? Could will appear this failure again?? 🙄 Thanks!!!
Glad it's helped, I believe this is a wide spread issue that Audi apparently now know about and are looking to fix with a software update. I don't believe it will be related to the battery but more likely a problem with the signal antenna in built up areas like London. The update for the Audi A3 is due next month so I'd assume other cars will follow 👍🏽 P.s if this clears the warning light, it will pop back up when it next occurs - it's just a temp fix to stop the annoying light flashing in our faces 🤣
Your driving scared me, but i have a Q5 rental, and there are so many scary beeps that are more likely to cause an accident than it does to prevent one. For example, backing up, it beeps to tell you there is a curb in front of you. Scares the you know what out of me thinking I'm about to hit something from behind. Also, when changing lanes on the freeway, the warning lights start flashing if there is a car 2 lanes over, so I am always second guessing myself, after I see an open lane, and start to change lanes, it starts flashing and there is no car there, just that there is one 2 lanes over. That is a huge safety problem because then I freak out and don't change lanes, or take too long and then there may not be an opening in the lane next to me by the time I double check my double checking. Crazy
Had warning lamp today “ rear nearside indicator lamp defective” drove for a couple of miles with it on eventually pulled over to a lay by switched engine and ignition off restarted and it had cleared afraid I’m going to get peed off if warning lights come on for no reason. Great upload by the way keep them coming
Thanks Mick, appreciate the kind words and thank you for subscribing to stay up to date. Definitely keep an eye on it, some cars seem to have more issues than others. Is this the only light you've had so far?
Welcome! Unfortunately, I also have the SOS problem, unfortunately the method does not work for me. SEAT LEON 2021 Diagnostics indicated a control module error. Do you have any idea what the problem might be? I have read about this on many forums, but so far I have not found any useful information Thank you in advance for your answer!
hello, I have the same problem with my Audi A3 I have also tried this, but the error remains, do you have any idea what it could be? Kind regards, Niels
I got a new Audi a1 black edition I occurred this problem last night. I tried doing what you did in the video but It didn’t work. What would you suggest?
Hey bud thanks for watching. Did you hold it down for the full 60 seconds? Sometimes it can take a bit longer. Also did this happen in a built up area for you? I've just this week seen that the guardian have posted about this issue so I'm hoping vw and Audi pull their finger out as it's effecting all of their range!
Hey mate, thanks for watching. Are you able to reach out to me on social media? Instagram / FB @auzzam_crd Might be easier to go through what to expect 👍🏽
Just for your information, it's not only Audi who has these problems. I've been driving with a Mercedes a250e, that been driving me crazy also. Alarms keep going off, SOS notifications, etc .... After months still not completely solved, do I decided to sell the car !!! Glad to be rid of it. But on the other hand, now I've ordered an Audi A3 tfsie🫣. After hearing your review, I'm scared again 🫣. I really hope I have more luck with it then you.
Out of the frying pan and into the fire 🔥 😉. From what I've seen on the forums recently there is a software update out to fix it on the a3 so hopefully your car should come with that pre-installed 👍🏽
I truly hope that this software update is pre-installed when I receive my car 🙏🏻. I always thought that with premium brands this would not be the case, these unexpected errors. But with software involved you're never sure anymore 😩.
Sos currently eliminated. Audi say I need replace the control box, will cost 1k+ as extended warranty wount cover it. Havent tried this yet ..... BUT how likely os it to reoccur?
Is it worth having the issue resolved? I can get a second hand part.... but reading comments seems its a pretty wide spread issue. Fault needs to be cleared before handing car back at end of pcp term. Such a shame dealerships aren't being more helpful. Especially when you pay all this money for the car. Absolutely love my A3 S -line, was so impressed with the MMI when I first purchased it. Thanks for the info and content ❤
@FayCavanagh I wouldn't pay for it, this would clear the fault when returning it for pcp. It will just periodically pop back up depending on your location. For me it always happened in Blackwall tunnel in London. But if it does this will clear it for a little while for sure.
Thanks for the video, the SOS warning light on my A3 comes on very regularly too (alongside plenty of other issues with the MMI). However, when it does it means that we can't be heard on phone calls. We can hear the person at the other end fine but they can't hear us at all. And it doesn't really sort itself out even if you restart the car. Does anyone else have this issue? Been back and forth with Audi so many times looking for a fix but they're absolutely useless
Thanks Sachin, hope you've subscribed for more content and be sure to check out the rest of the channel. Yep unfortunately the one way audio is a symptom of the SOS fault. To be honest Audi are a little bit clueless around many of the faults with the car. How often are you experiencing it?
@@CRD90 Seem to get the fault almost every other trip in the car. It's ridiculously frustrating particularly alongside the MMI freezes and constant resetting. Does the SOS workaround in your video fix the one way audio issue?
@@sachinmehta2584 nope that will only get your car working back to normal. It won't stop the warning coming back up. So basically your audio will come back once you've pressed the SOS button and the warning light goes away.
Hi, i wonder if it is possible to eliminate at all the ability of the SMS function. All AUDI cars made for the North American market and imported to Europe having continues SOS alarms.
Thanks for this, really helpful. Recently got my A3 and I have encountered this twice so far, both times driving through central London! It really is strange because it seems all the issues I’ve had with the MMi rebooting and the sos fault has occurred in central London. Other than that loving the car. Hopefully Audi come up with a fix soon!
Thanks for watching and commenting Jo, hope you've subscribed for more content and to help us grow 😊 Same here only ever had the issue in a built up area like central London / blackwall tunnel. I think they just need to update the software so instead of alerting us on the virtual cockpit that it's lost signal it quietly does it in the background like our mobile phones would.
@@CRD90 Been subscribed for a few weeks now. Your content helped convince me to buy my A3! On a separate note do you think it’s worth going to the dealership for them to have a look and potentially run some updates? Without there being a proper fix for this issue at the moment I’m just wondering if it’s worth my time.
@@bthljo thanks! Honestly I would say if it's only happening in certain areas then you're car is probably not that badly affected. I can pin point mine to areas of low signal or going through blackwall tunnel which is underwater. If it's annoying you and happening often I would take it in just so its on record. But I doubt there's a fix just yet. Have you had any other warning messages?
@@CRD90 Done nearly 400 miles and haven’t had any other messages. Only the MMI reboots and the SOS message. I dont live in Central but the two times I’ve drove through is the times I’ve had those issues.
From what I understand that the issue may actually be down to a 'back up battery' fault, which you can do a reset (I ran my OBDII scanner which brings up fault code 'DTC B191604' - Back up battery faulty. After some research on the internet, I found an Audi release a technical service bulletin (pdf file) that gives the info (removing some fuses and turn on the ancillary power (do not start the engine) to pull power from the back up battery and repeat 4-8 times).
So obviously I have the same issue with my vw tiguan, my question is, if I do what you showing, issue won’t come back? Although im not sure what you doing, pressing exactly
Hi, I was pressing the sos button. You have a flap in the tiguan. Press that and it will reveal the sos button. This will just clear it. It will come back eventually but it at least gets the car back to a working condition.
Thanks for the video. I got my 2021 Audi 2 weeks ago and get this SOS Warning everytime I start the engine. I tried your solution but after pressing the SOS button, the car instantly calls the emergency service and after canceling the call the message keeps on the screen. I got a call from Audi Service Turkey recently, they said there is an update for the SOS issue. But the problem is, to cancel the warning, Audi disconnects the wireless charger and the wireless Apple Car Play. I don't want these option to get cancelled because I paid for these extras. Hopefully there will be another update on the MMI without canceling wireless features. And its a pitty that the non of the cars sent to Turkey has Ambient Lightins Plus. Is there a way to have that package with using MMI like the original? Some car electronics in Turkey manage to install LED's to doors and dashboard but you have to control the lights on remote control.
My 8Y RS3 just did this to me today at the 2k mile mark…power cycle cleared it and didn’t return the remainder of my commute. Hope this doesn’t end up being a recurring issue. Strangely the MMI had just installed an update not even 10 min before this fault occurred. Update had failed quite a few times previously too.
Sadly it will be pretty common (depending on where you live), they just can't seem to fix them properly. It's been going on for years now across lots of different models.
Thanks for watching buddy, congrats on the new purchase! Hope you've subscribed for more content and to help us reach 1,000 subs :) The warning lights (thank God) seem less frequent on my second car lol so 🤞🏼 they've got better with the later models
It’s much better in real life! I get lots of looks wherever i go. Night time driving people seem to look more though. Thanks for your Chanel I wouldn’t have got one but you talked me into it, cheers!
Were either of you able to get this fixed? First they told me it was an antenna issue, which they ‘fixed’ still there now saying the whole part or module needs to get fixed, been waiting months for the part on backorder
Lol good spot. It's from when I take my Supra to track days! Hopefully get back to some very soon - it's also a slight Easter egg for an upcoming A3 video 😉
@@CRD90 ha. How are you finding the new A3 you got? I’ve had my A3 for almost 3 weeks. I love it. I’ve managed to book my theory test for a week today. My instructor said on Friday that I’m more than ready for my test. I’m praying that we don’t have any more lockdowns, because at this rate I’ll be 40 and still waiting for a date to do my theory test.
Lol fingers crossed bro, I remember when I first got my license - that feeling of independence 👍 Loving the A3 - got some power mods coming up soon which will be interesting
Had my call function fault fixed today . Nothing more than a software upgrade required . No more problems. Now I have a 2021 Audi with 2022 upgraded software and no more faults . Problem fixed
I also think the problem might be with the connect app. In my case it is my Seat Connect...when I had this problem before seeing your solution, I left it until it came back on its own after next restart and put my privacy to full. Never had a problem until I put my Seat App back to show my location, which was the start of my most recent problem. I might delete my Seat App all together and use Android Auto going forward.
Thanks for watching and sharing your experience, hope you've subbed for more content 😊 I agree the app if it is anything like the Audi app is full of bugs, and I've seen logging in as a guest somewhat improves the experience too
@@CRD90 im subbed brother. Keep the content coming looks like when a fault occcurs on one brand in the VAG stable it cuts across all brands. Its the same with Skoda et.al.
@@sixty94lyf thanks bro! That's actually what I've been trying to explain to people. The new A3 gets so much grief for the electrical issues but it's not exclusive! All of the VAG cars uses cross over components, frustrating because it shows in all these years VAG still haven't fixed it
@@CRD90 its a really bad experience they are dishing out the VAG group that is. Their cars are really nice cars bar the nigly faults they keep overlooking...we should set up a day for activating the SOS button simultaneously at the same time for all car owners in this stable like one of the posts in the comment section said. Keep enjoying your A3 brother
@@sixty94lyf lol love that suggestion bring their systems down together lol 🤣 You're absolutely right. They make the best looking cars but the way they deal with issues is poor.
VW wants $1000 to install a new SOS module!!! Asked if there was a recall since they’ve received 14 customers in the last month alone here in Danvers, MA. Six month delay for the module!!
What does it mean ? My velar has that light after changing out the transfer case. It’s been sitting on the lot for 9 months waiting on the part. Is it a serious matter?
Not too much of a serious matter - depends on your view. It just means your SOS dial out function won't work should you get stranded / involved in an accident. The frustration is more the way it causes other systems to malfunction like your stereo/sat nav
I have a Q8 outside of the US and this does not work since it cannot connect. The network is different so it is no connecting. Anything else I can do to turn off the SOS light and sound? Advise please. Thanks
THis is not limited to audi. I just got this error and infotainment completely freezing up on a VW t-ross just yesterday. I saw posts on various VW forums as well for tiguan, t-roc and seat as well.
Yep as mentioned in the video it affects most VAG cars including Lamborghini's lol! Really annoying as it's been happening for years and everyone just has to live with it.
Yes - very annoying and must be common on all these new cars. I had my break pads changed and I couldn't reset the break service warning until I got rid of this SOS failure, so thanks for saving me the headache of going to the dealership.
Is the beeping the only issue you were experiencing because of this whole SOS thing? Because its caused a bunch of other issues in my 2020 A5. NAV doesn’t work, can’t connect to Bluetooth, the mirrors keep tinting in the daytime because the car thinks it’s night time. Basically none of the tech works anymore because of this SOS module issue. And Audi isn’t doing a thing to help me
It would also kick out the navigation / cause it to crash and if you were already connected to Bluetooth the person on the other end of the phone would no longer be able to hear you. It's apparently now been fixed on the a3 with a software update, so maybe there should be one for yours too?
@@CRD90 I took it in over a month ago. Had it for a day. Told me they can’t do anything until they get this module ordered in. Which is back ordered or something. They have no idea whatsoever when it will ever arrive. Before I took it in, Bluetooth wasn’t even one of the issues. But whether they did to it, screwed the BT now. So I have no tech and have been driving around listening to the f’ing god awful radio. No eta. I’m just told to wait. It’s also causing the mirrors to tint like it’s night time. Seems like a safety issue. I just started this lease in July and a cpl months later, this happens. Pretty friggin annoying. I’m about to begin the process of fighting with the dealer to cancel this lease or something. Hopefully without incurring penalty charges. Seems crazy they can lease a car and then it breaks a few months later and I’m just supposed to deal with it. Ugh
@@thatstheguy07 that's Audi in a nutshell unfortunately. Hopefully you are able to cancel it bud - for what it's worth we've never been happier since parting ways with Audi - less drama for sure.
@@CRD90 Lol. Yeah definitely done with them after this. They could stand to learn a thing or two about customer retention 😕 Thanks for the reply and glad to hear you’re into another vehicle 👍🏽
I have this same issue on my 2019 S5 but unfortunately it didn’t work for me since the call initiate right away even if I press and hold it. So I have to release and cancel immediately so that the call doesn’t go through. Any suggestions?
Hey buddy, thanks for watching not 100% sure but apparently they're working on the fix for the A3 which is supposed to be out soon. I'm guessing the same fix will be applied to the other ranges too. Worth trying to phone them up and get it looked at as it's still under warranty. P.S, have driven an S5 - lovely motor!
@@CRD90 thanks for the quick response mate. Hopefully they do look into this matter soon, since it seems like a common bug. I did take it to the shop but it switched off by then. Can never get an appointment with them less than a week. You’ve earned yourself a subscriber. Looking forward to learning more from your channel. Thanks, it sure is a fun car and German automotive technology never fails to amaze.
@@CeReaLGaMeR44 it just got worse for me, now it’s been 4 days and not going away. Had to take an appointment which is on the 24th. I’ll post if I find out the issue or a solution to it.
I have the same issue. Audi says wait until a software update. And they don't accept it as a defect as they don't accept to return the car back. Unbelievable. When you are driving at a high speed it is extremely irritating to hear a signal and see a picture on the display. In addition, when you have this warning navigation goes wrong and the person on the phone can't hear you. I hope the errors are limited with these...
It's been going on for years I can't believe how they've got away with it for so long. As for the Bluetooth cutting out etc, try login as a guest user, the mmi is much more stable then although the SOS warning still happens.
Hey buddy thanks for watching and commenting, hope you've subscribed for more upcoming content and to support us grow 😊 Sure happy to describe it, do you mean the auto parking brake?
@@CRD90 I'm not sure if it's the same. My A3 version will have this "auto hold" or "brake hold" which is directly connected with the Auto parking brake, and this system allows you to keep your car on a drive gear without a necessity to hold a break - for example in a traffic jam or so.
@@mrsoratto1195 I'll give it a try when I'm next driving, from memory the start stop function works automatically in a traffic jam. The camera detects when the car in front moves then it turns the engine back on so the car will move. I have felt the parking brake automatically apply when I get to traffic lights and usually it turns off when you press the accelerator again
@@mrsoratto1195 I think you mean hill hold assist or perhaps the name has changed. The car automatically applies the electric hand break like when on a hill and then it releases automatically when you press accelerator.
@@mark4426 your description fits to. I think there's few names for this assistant depends on the region you live. For me it's Auto Hold and this name is even written on the button (close to handbrake). So this might be it :)
Great video, love the content! I have a question about an issue I’m constantly facing in my Audi A3 Saloon, it’s brand new and has only been driven for 2 days now. In the last day or so, at random times the mmi would just cut off and display as if it’s signing into a user and “loading personal information”. It’s quite annoying as I use the sat nav and music and it just completely turns off everything for around 1 minute then goes back to normal after. Any idea how to fix this?
Tried this on my 20 plate A3 SLine today. Hasnt worked, call connected within 10 sexonds, cancel call button gone after approx 15 seconds. It had the update last year. This fault has onky occured in last 3 months. To fox the issue audi have recommended a new control box costing almost £900. Glad to know others have the same issue, but terrible that this has not been resolved by audi
Thanks for supporting bud. Do you mean the standard driver assist functions or the optional upgrade with the driver assistance pack? I've got a video on the standard driver assist functions here: ua-cam.com/video/r-JTtYcJhys/v-deo.html I've also just filmed the driver assistance pack which has the radar cruise control elements - this will be released in a few weeks time 👍🏽
Audi tell me there is a software update coming out on The build week beginning September 20th. Need dealer to install it, have mine booked in to sort the 4G issue that causes this. Hope this helps.
Thanks James, keep me posted please... We've just got rid of our car this week after being fed up with the problems, but the update would be good to share with everyone 👍🏽
This fault is common across the range of cars produced by the VW group, My Skoda produced the same message which cleared after I hit the SOS red call button and then hit cancel emergency call
Taken car in for update. Update not released now until end of November. They have updated the system but I have lost navigation maps and CarPlay access, so issue is now worse.
I wouldn't trust them mate, they said next month to me since April 🤦🏽♂️ Audi UK confirmed to me later in the summer this is no planned date for the fix even though the dealers kept promising otherwise. Finally sold the car as we got fed up with having to work around so many issues on a new car.
My mrs had the previous A3 and that was full of issues with the MMI, it would reboot and not connect properly with Apple car play and randomly freeze or flicker.
@@CRD90 It was a 2019 S-line model Audi excuse was that the emojis in the iPhone were causing the system to crash. They were reluctant to update the firmware on the MMI. In the end I managed to make them update it for me.
@@CRD90 its the wired connection and it still crashes and reboots so I gave up. It reboots without the Apple car play even connected so it’s definitely Audi software rather than Apple.
Hi man, it's been 3 months since you uploaded this video. How many times has this occurred since then? Also, do you have/use the Audi app (if applicable), similar to Seat Connect or others?
Hey bro, it's happened twice to me in the last few months. Mainly because I haven't driven to the area where I know it almost 99% will happen. It seems location dependent. Yeah I use the app, I did a review of it a while back which you can see here: ua-cam.com/video/Zn9z8TGgz0I/v-deo.html
I've got an A3 rental through work and this happens on every commute which then throws out the Bluetooth. I can hear them but all the other person can hear is a whistling noise. I've got my own A3 been due for delivery in November but I can see it having the same issue! 😠
If it's a rental, the chances are it's not had the software update applied. Apparently for the a3 the update makes this a lot less frequent so your car should arrive with it pre-installed.
Then someone dies because the SOS system crashed. Good idea but way too much technology in cars now, all about the software as opposed to quality engineering.
I did this, but the MMI now permanently says "emergency call connecting. Please wait" I have rebooted the mmi several times and when the car is locked the radio will not go off. Its been on for an hour and I've tried everything.
Mine does this every time I approach the blackwall tunnel but when I re start it clears, Audi wants the car back for two days for an update which I think is crazy, two days?
Just like mine then, the update takes overnight but doesn't fix this, I went straight back to blackwall tunnel and well same old sh*t... So don't waste your time on it. The SOS warning light is not even listed as a fix and the only reply we get from them at the moment is they're working on it (no scheduled release date in sight)
@@CRD90 glad I commented then as I was already aggravated about them wanted it for two days when the car is only weeks old, especially if it doesn’t solve it! How funny that we both get the problem at the same place? As ever, nice speaking to you and thanks for these posts, they’re very helpful.
This doesn’t work for A6 2021. When I press SOS button call starts after 5-10 seconds and when I Cancel the call, message doesn’t go away at all. It’s still on virtual cockpit after engine restart, MMI forced reboot etc. No way to make it disappear. Dealer availability over 3 weeks from now, so Christmas trips with warning ⚠️ into face 😟
Thanks Patryk, apparently this month there is supposed to be a fix for the A3 (I haven't got the car anymore as I got fed up) but I would expect the others in the range to follow soon after
Most of the VAG group have this nonsense unfortunately. I know for the A3 there is apparently a fix by Audi so I wonder if vw have made it available? Also it's hit and miss from what I can see as some people get the update but this still happens.
@@CRD90 I had a big update on my car about a month ago and it hasn't done the sos ping since.... until today... considering selling the car on, its great to drive, but the infotainment is too buggy
I bought a VW Arteon 2018 5 hours ago, literallt 2 hours after I bought it I got this problem lol, I tried the call thing but it didn´t help, I´m going to drive it for this weekend and see if the problem disapears otherwise the car dealer will have to fix it lol. Irritating to spend $30k on a car that gets a problem right away! (Other than that I love the car though)
Mine comes up, I’ve tried this but it didn’t work. I’ve taken it to the garage needs a new sos module. Yet it does work I can call the sos helpline. Very annoying
New audi A1 from 2022, triggering the emergency button is not solving the problem and I am forced to go to the dealer to get is manually cleared by them. Pissing me off just because of the time waist of going to the garage for this error to be removed.
Same problem on an 2019Audi A6 C8 , press the sos and calls immediately. Only had the car 3 months and had brake servo issue and electric seat issue . Love the car but this is ridiculous. Live on an island with no dealerships and costs me a fortune every time I need to go 🤬🤬
Did this trick fix it at all for you? There's no proper fix at all available really frustrating and it's why we sold our car. Ridiculous they can sell faulty cars like this and get away with it for so many years.
Tried on my 2017 SQ7 and it does not work. When you press the SOS button it calls within a second and I need to cancel it right away. The fault remains... Any help anyone??
Hey buddy, thanks for watching. That's frustrating as it works on the A3, this issue is so wide spread the only real way to fix it is go through the annoying loop of taking it in to Audi several times until they replace whichever component is at fault
This is the most frustrating thing and I’ve had my car since April. Still no fix. Has anyone had an issue with it being stuck permanently? My light came on yesterday & now won’t go away despite the car being off for hours. Any tips welcome!
Thanks for watching bud, did this trick not work for you? If you've got an A3 there is a rumoured fix towards the end of the year. Make sure to subscribe so you don't miss the update I'll be posting around it this week 👍🏽
It happend to my uncles Mercedes C220d W206. Car didn't want to start and we called support centar by SOS button and when we ended call, car turned on normally.
*Disclaimer: We have now sold this car due to the ongoing issues with our original and replacement car along with the horrendous customer service.* We strongly advise you view the final a3 video first before deciding to order - it could save you a lot of grief:
There is no fix despite how long Audi will string you along, after 12 months our patience ran out.
ua-cam.com/video/cyew5BwGCjA/v-deo.html
I was one of those new people today that just searched this, my sos light came on couple weeks ago on my 2017 Q7.
I will try this and let you now if it works, really appreciate the info regardless 🤙
My customer service from Audi Manchester was terrible. I got spoken to like an idiot after my clutch went (juddering)on my 2021 A3 30 TFSI AT 14K. Told it was the driving style. Absolutely NOT... If you have a look its a common fault across all the vehicles that use that engine on a manual box! But the women i dealt with was just so argumentative like she was a mechanic! If you ever use Audi Manchester you will know who i mean! Big thanks to the fella who greats u and offers you the world inc a coffee.....👍
2021 VW Caddy has the same problem, thanks for the workaround pal! VW Group need to pull their finger out, can see genuine emergencies being missed because of this
Glad it worked bud. Still no fix for the A3 - I doubt there ever will be to be honest (it's been going on as early as 2015 on other models!)
Just got a 2021 Audi A1 and this happened within the first week lol
Just followed your step and it solved the issue. If it persists I’ll go to Audi.
I just got rid of my TT for being riddled with issues. I hope it’s just bad luck because I do love Audi :(
Just got this issue, called Audi at my local centre who said waiting on an update which might come in January and put on a waiting list to bring the car in and have this sorted. Basically fobbed off. Did a quick google search and It's sorted it... Thank you!
Glad it helped bud, apparently the fix is now out in the last few days although I'd hold off a while sounds like it's creating more problems 🤦🏽♂️
I have the same problem with my seat and was told the same thing😂 but just a load of bull crap
Oh my god thank you for this, this has been an ongoing issue in my ‘71 plate Polo since I got it, when it happens it’s usually on a motorway and kicks me out of the infotainment system at the same time, then won’t log me in again, rendering the entire system redundant… not only kicking me out of Car Play for sat nav, but all settings, radio etc… pretty dangerous suddenly having no idea where to go on a busy motorway! VW have been useless with fixing it, and it’s been driving me crazy - this actually does fix it temporarily though, so thank you!!! 🙌🏻
Glad it helped bud! - the other thing worth trying maybe to log in with a guest account on your infotainment system. That stopped the annoying random reboots and leaving me stranded as you mentioned 👌🏽
@@CRD90 thanks, I’ll try that too! Having just had to talk my wife through the steps in your video on the phone (hands free) while she was driving down the motorway in a panic, I can’t thank you enough, will look into this when I can though. Booking into the dealership this week now I can prove that it’s a known issue…
@@ddani-ey6dx thankfully it seems theyve finally got a software update for the A3. So I hope it's not far behind for the polo 🤞🏼
Had my A3 2021 for 2 days and the MMI has rebooted on 1 trip twice and also had the SOS fault twice also. Absolutely driving me insane. Car in itself is great,but put a big downer on your new car experience when you get fault after fault! Keep the videos coming pal!🙏
I share your pain! So glad we ditched Audi in the long run. There is apparently an update to make this less frequent.
Worth checking if it has been installed on your car 👍
@@CRD90 I have an old friend who is a mechanic for audi. I am hoping he can shed some light on this. I will happily share if I get a positive outcome 👍
@@matthewdrury7269 Did you ever find anything out? Only had my 2023 A3 for 2 days, & got this fault on my way to work. My first Audi, not really a good first impression…..
@@TangoSierra888 yes....Its an extensive MMI software update at Audi. At least a full day to complete. Get on to Audi and they should do it u der warranty ✌
What I see, is that the problems continue to be always present, the reactivity of Audi is very backward compared to what they claim to be a premium brand. The same problems on the golf 8 and new Seat are still not treated, although these cars are already out there several months, updates but the problems are still there. That's why I cancelled my Audi 8Y and continue to drive my A3 8V. Thank you to this channel, which shows the real problems without complacency. Disappointed by Audi. Thankfully there are forums that bring up these problems that are well hidden by the sales people.
Thanks Alain, really good points you made and I'm not surprised at all.
Hope you've subscribed for future content and to support us grow 😊
I totally agree with the customer service not marrying up to what you would expect from a premium well known brand.
Also glad you enjoyed the unbiased reviews, it's something I've often weighed up in my head around potentially shooting myself in the foot for future car reviews and manufacturers providing me their cars.
But I always remember the reason we started this channel was to help people out! So glad it's informed you enough to make your own decision and not be left disappointed 👍🏽
Mate I was searching the Audi forums with no luck and yet the answer was here. So far so good, it has not come back, let’s hope it stays that way and Audi sort it out ASAP . Cheers
I've found it always pops back at the same area, so worth keeping an eye on it.
This will always help get rid of it from the virtual cockpit which helps keep us sane lol
@@CRD90 hi i have the same error in the same area on highway, this error refers to all Vag cars..
@@krzysiekwrocaw9388 yep it's a shame they have had these issues for so long now since 2017 in some cases!
@@CRD90 what can help - update? Why some cars have this problem and some cars don't have? Do you know solutions why some users don't have this problem?
The bong noise is so distracting. Anyway this worked for me and sos error hasn’t came on again (yet). (2017 Audi A4) - only started a few days after warranty expired, of course! (Thank you for this tip)
You're welcome! 👍🏽
Well. I have been on to Audi and also spoken to a friend who works for audi and they are fully aware of the issue. There is a software update that they are doing under warranty which is apparently a big update that takes a whe to do. I will be booking it in and will share the outcome. If anyone is having same issues get on to audi as it sorted under warranty!🤟
I have this issue in a nearly new Skoda Enyaq, there is a mountain of posts online regarding this across all the VAG makes. I tried this earlier on my car and it didn’t work for me. I will give it another go as it is rather annoying to say the least.
Thanks Brian, sorry it didn't work - it's absolutely shocking it's been going on for years.
I've seen recently Audi are apparently close to releasing a fix, so worth checking with Skoda as no doubt it will be somewhere in the queue.
After all it's all the same components so no surprise they're all affected!
@@CRD90 yeah just tried it again, didn’t work unfortunately, it was connecting the call pretty quick, like in a few seconds so cancelled the call. Phone call to dealer on Monday.
Picking up my S3 today.... undeblieveably excited. You're videos will be extremely helpful so thanks in advance!
Woo! Congrats I know it's been quite the wait 😎
Good luck with the collection and remember to check the piano black trims... I'm still trying to get mine resolved 🤦🏽♂️
@@CRD90 yes im going to watch your collection video again before I go. Is that in regards to scratch marks? If there are any issues like that when I see it today, what do I tell them? I dont want to have to leave the car with them to fix anything tbh.. I've waited so long!😂
@@crownt97 just make sure they mark it down on the collection form and you have a copy that you've said it today. They might get funny if you get home and find the scratches.
You can get it booked in at a later date that suits you, that's what I'm going to do as it's not the end of the world right now
@@CRD90 brill thanks mate. I'll let you know how it goes!
Does this work on a 2018 e golf? Its basicly the same car so I would think so?
Hi I would like to tell you all my experience on this as I used to have the same issue on my A3 35 TFSI S-Line. Last month my A3 has been in for an inspection, I explained them I was having this MMI issue and they took it very seriously. Once they were able to replicate the warning alert message, they immediately communicated me that they were able to solve it. They went to update the MMI, which took almost a whole day, and after that the car was ready to go.In 4 weeks now the issue has not presented itself, the MMI seems to works perfectly and I am also able to login as my own user and no longer as a guest as i used to (becuase of iphone app incompatibility issues). The MMI and the Iphone app now talks to each other in a much better way and there are some useful new options and a slightly updated CarPlay GUI. Staff at Audi dealership was very available and polite and offered me a little present to apologise for the issue with the MMI. CRD I am sorry to hear that you had to sell your Audi. Thanks for the video anyway.
Have u heard of this issue happening on newer cars? My wife just got a 2024 VW Tiguan last week and this is already happening. Going to take to the dealer but will try this also.
Happens on pretty much their entire range. From what I have read in the comments there are software updates but even those are hit and miss.
I’m subscribed and watch your videos, on this occasion I have to say you should be pointing people back to Audi not resetting. I had this in my brand new Audi RSQ3 a few months ago, the ONLY way to solve this is by giving it back to Audi. They ordered in and replaced the controller module, problem solved. This is well documented in many forums online. My A3 Edition 1 arrives today so been watching all your uploads, it bothers me how many problems Audi have now. Good vids tho 👍
Thanks bud - bet you're excited!
Totally agree it needs to be pushed back to Audi, the only issue is their level of services varies greatly so depending on who you take it to you get a different response.
Mine has been a lot better to be honest but I know other owners are literally getting this as an daily occurrence and being told by Audi there is no fix.
Hopefully the control module fix sorts it for this car too 👍🏽
That literally my only sticking point with the car, if it keeps happening I'll book it in - but hate taking time off work just to take the car in for them to "inspect"
@@CRD90 I’m both - a little excited but also a little apprehensive.
Also going from a 2019 RS5 to a 2020 RSQ3 and now a 2.0 TDI A3 Edition 1 is quite a comedown! 🤣
I know what you’re saying though, my experience of Audi has gone right down, customer service is pretty much non existent! Now you have to threaten and revert to law to get things done so don’t let them push you about, I know you don’t anyway 👍
I noticed as well as the SOS my Nav would randomly stick me in a field next to the motorway, telling me to do a u-turn! Lol..... explain that to the police! Once they replaced the module it sorted both the GPS and SOS fault and didn’t return. All good fun!
Have this on my new RSQ3 also, bit reassuring that others have this issue too as I thought it was just me 😩 Have it booked in with Audi later this week to see what they can do. Hopefully it’s a success like yourself 😀
@@charliematthews1767 fingers crossed, I know there still is no date on an official fix but they are guaranteeing to some owners to fix it by November 1st (not sure if that's just delay tactics on their part though)
@@charliematthews1767 Don’t let Audi fob you off with a “reset” as I can assure you - it comes back!! Once they ordered and replaced the module that was the only thing that resolved the issue 👍
Thanks!!
I have this problem with a Q3 Sportback bought Nov 2020.
I’ll try to do this, because I read some post people saying that is a Batery sos call problem, and it must be changed… 🙄🤷🏻♀️
Can I try to resolve with it? Do you recommend me that? Could will appear this failure again?? 🙄
Thanks!!!
Glad it's helped, I believe this is a wide spread issue that Audi apparently now know about and are looking to fix with a software update.
I don't believe it will be related to the battery but more likely a problem with the signal antenna in built up areas like London. The update for the Audi A3 is due next month so I'd assume other cars will follow 👍🏽
P.s if this clears the warning light, it will pop back up when it next occurs - it's just a temp fix to stop the annoying light flashing in our faces 🤣
Your driving scared me, but i have a Q5 rental, and there are so many scary beeps that are more likely to cause an accident than it does to prevent one. For example, backing up, it beeps to tell you there is a curb in front of you. Scares the you know what out of me thinking I'm about to hit something from behind. Also, when changing lanes on the freeway, the warning lights start flashing if there is a car 2 lanes over, so I am always second guessing myself, after I see an open lane, and start to change lanes, it starts flashing and there is no car there, just that there is one 2 lanes over. That is a huge safety problem because then I freak out and don't change lanes, or take too long and then there may not be an opening in the lane next to me by the time I double check my double checking. Crazy
Had warning lamp today “ rear nearside indicator lamp defective” drove for a couple of miles with it on eventually pulled over to a lay by switched engine and ignition off restarted and it had cleared afraid I’m going to get peed off if warning lights come on for no reason. Great upload by the way keep them coming
Thanks Mick, appreciate the kind words and thank you for subscribing to stay up to date.
Definitely keep an eye on it, some cars seem to have more issues than others. Is this the only light you've had so far?
@@CRD90 yes the only warning so far so will keep a check on things
@@mickayres3978 👍
Welcome! Unfortunately, I also have the SOS problem, unfortunately the method does not work for me. SEAT LEON 2021
Diagnostics indicated a control module error.
Do you have any idea what the problem might be?
I have read about this on many forums, but so far I have not found any useful information
Thank you in advance for your answer!
hello, I have the same problem with my Audi A3 I have also tried this, but the error remains, do you have any idea what it could be? Kind regards, Niels
I got a new Audi a1 black edition I occurred this problem last night. I tried doing what you did in the video but It didn’t work. What would you suggest?
Hey bud thanks for watching. Did you hold it down for the full 60 seconds? Sometimes it can take a bit longer.
Also did this happen in a built up area for you?
I've just this week seen that the guardian have posted about this issue so I'm hoping vw and Audi pull their finger out as it's effecting all of their range!
Got one on order that is for build week 23. Should I cancel - can’t be doing with all this palaver?!
Hey mate, thanks for watching. Are you able to reach out to me on social media? Instagram / FB @auzzam_crd
Might be easier to go through what to expect 👍🏽
Lol its a right palaver
Thank you so much. This i try on Škoda Superb 2021. And this help me. Thank you
Just for your information, it's not only Audi who has these problems.
I've been driving with a Mercedes a250e, that been driving me crazy also.
Alarms keep going off, SOS notifications, etc ....
After months still not completely solved, do I decided to sell the car !!!
Glad to be rid of it. But on the other hand, now I've ordered an Audi A3 tfsie🫣. After hearing your review, I'm scared again 🫣. I really hope I have more luck with it then you.
Out of the frying pan and into the fire 🔥 😉.
From what I've seen on the forums recently there is a software update out to fix it on the a3 so hopefully your car should come with that pre-installed 👍🏽
I truly hope that this software update is pre-installed when I receive my car 🙏🏻.
I always thought that with premium brands this would not be the case, these unexpected errors. But with software involved you're never sure anymore 😩.
Sos currently eliminated. Audi say I need replace the control box, will cost 1k+ as extended warranty wount cover it.
Havent tried this yet ..... BUT how likely os it to reoccur?
@FayCavanagh will reoccur, this just clears it when it happens
Is it worth having the issue resolved? I can get a second hand part.... but reading comments seems its a pretty wide spread issue. Fault needs to be cleared before handing car back at end of pcp term.
Such a shame dealerships aren't being more helpful. Especially when you pay all this money for the car. Absolutely love my A3 S -line, was so impressed with the MMI when I first purchased it.
Thanks for the info and content ❤
@FayCavanagh I wouldn't pay for it, this would clear the fault when returning it for pcp. It will just periodically pop back up depending on your location.
For me it always happened in Blackwall tunnel in London.
But if it does this will clear it for a little while for sure.
Thanks for the video, the SOS warning light on my A3 comes on very regularly too (alongside plenty of other issues with the MMI). However, when it does it means that we can't be heard on phone calls. We can hear the person at the other end fine but they can't hear us at all. And it doesn't really sort itself out even if you restart the car.
Does anyone else have this issue?
Been back and forth with Audi so many times looking for a fix but they're absolutely useless
Thanks Sachin, hope you've subscribed for more content and be sure to check out the rest of the channel.
Yep unfortunately the one way audio is a symptom of the SOS fault. To be honest Audi are a little bit clueless around many of the faults with the car.
How often are you experiencing it?
@@CRD90 Seem to get the fault almost every other trip in the car. It's ridiculously frustrating particularly alongside the MMI freezes and constant resetting. Does the SOS workaround in your video fix the one way audio issue?
@@sachinmehta2584 nope that will only get your car working back to normal. It won't stop the warning coming back up.
So basically your audio will come back once you've pressed the SOS button and the warning light goes away.
@@sachinmehta2584 Hi, Have You managed it somehow ? I have exactly same problem with my A5 F5 ... Ultra frustrating ...
omg i ordered new s3 without any test drive and now im freaking out of the problems. Switching from bmw where had 0 problems with the car
Apparently there's an update out soon... Although I don't trust Audi much
Hi, i wonder if it is possible to eliminate at all the ability of the SMS function. All AUDI cars made for the North American market and imported to Europe having continues SOS alarms.
Not 100% sure bro, I do know it feels like it's the root of all issues though
Thanks for this, really helpful. Recently got my A3 and I have encountered this twice so far, both times driving through central London! It really is strange because it seems all the issues I’ve had with the MMi rebooting and the sos fault has occurred in central London. Other than that loving the car. Hopefully Audi come up with a fix soon!
Thanks for watching and commenting Jo, hope you've subscribed for more content and to help us grow 😊
Same here only ever had the issue in a built up area like central London / blackwall tunnel.
I think they just need to update the software so instead of alerting us on the virtual cockpit that it's lost signal it quietly does it in the background like our mobile phones would.
@@CRD90 Been subscribed for a few weeks now. Your content helped convince me to buy my A3! On a separate note do you think it’s worth going to the dealership for them to have a look and potentially run some updates? Without there being a proper fix for this issue at the moment I’m just wondering if it’s worth my time.
@@bthljo thanks! Honestly I would say if it's only happening in certain areas then you're car is probably not that badly affected.
I can pin point mine to areas of low signal or going through blackwall tunnel which is underwater.
If it's annoying you and happening often I would take it in just so its on record. But I doubt there's a fix just yet.
Have you had any other warning messages?
@@CRD90 Done nearly 400 miles and haven’t had any other messages. Only the MMI reboots and the SOS message. I dont live in Central but the two times I’ve drove through is the times I’ve had those issues.
@@bthljo 🤞🏼 they fix it soon, but give this trick a go next time to see if it let's you back in the mmi
From what I understand that the issue may actually be down to a 'back up battery' fault, which you can do a reset (I ran my OBDII scanner which brings up fault code 'DTC B191604' - Back up battery faulty.
After some research on the internet, I found an Audi release a technical service bulletin (pdf file) that gives the info (removing some fuses and turn on the ancillary power (do not start the engine) to pull power from the back up battery and repeat 4-8 times).
Can you please share that file/link to it. Thanks!
So obviously I have the same issue with my vw tiguan, my question is, if I do what you showing, issue won’t come back? Although im not sure what you doing, pressing exactly
Hi, I was pressing the sos button. You have a flap in the tiguan. Press that and it will reveal the sos button.
This will just clear it. It will come back eventually but it at least gets the car back to a working condition.
Could show the fix for the same issue only on a Chrysler 2001 Pacifica. Thanks.
Sorry I don't have access to this car
Thanks for the video. I got my 2021 Audi 2 weeks ago and get this SOS Warning everytime I start the engine. I tried your solution but after pressing the SOS button, the car instantly calls the emergency service and after canceling the call the message keeps on the screen. I got a call from Audi Service Turkey recently, they said there is an update for the SOS issue. But the problem is, to cancel the warning, Audi disconnects the wireless charger and the wireless Apple Car Play. I don't want these option to get cancelled because I paid for these extras. Hopefully there will be another update on the MMI without canceling wireless features.
And its a pitty that the non of the cars sent to Turkey has Ambient Lightins Plus. Is there a way to have that package with using MMI like the original? Some car electronics in Turkey manage to install LED's to doors and dashboard but you have to control the lights on remote control.
Worked on 2021 cupra leon estate PHEV!
THANKS!!!!
You're welcome, no surprises there as it's the same components used not doubt
And SOS never came back? What exactly did you press? Red SOS button?
My 8Y RS3 just did this to me today at the 2k mile mark…power cycle cleared it and didn’t return the remainder of my commute. Hope this doesn’t end up being a recurring issue. Strangely the MMI had just installed an update not even 10 min before this fault occurred. Update had failed quite a few times previously too.
Sadly it will be pretty common (depending on where you live), they just can't seem to fix them properly. It's been going on for years now across lots of different models.
Thanks for the tips, just got the new A3 today and loving it so far. Hopefully warning lights will be a rare occurrence 🤣
Thanks for watching buddy, congrats on the new purchase!
Hope you've subscribed for more content and to help us reach 1,000 subs :)
The warning lights (thank God) seem less frequent on my second car lol so 🤞🏼 they've got better with the later models
@@CRD90 all subscribed! Enjoying the channel, cheers 👍
@@75camer nice one thanks bud!
I picked up my edition 1 yesterday, I love it 🥰
Congrats!!! - they do look so much better on person right? 😊
It’s much better in real life! I get lots of looks wherever i go. Night time driving people seem to look more though. Thanks for your Chanel I wouldn’t have got one but you talked me into it, cheers!
@@carlswatman no worries glad we could help and you're enjoying it 😎
Night time it must be the front and rear lights, they do look incredibly modern!
Were either of you able to get this fixed? First they told me it was an antenna issue, which they ‘fixed’ still there now saying the whole part or module needs to get fixed, been waiting months for the part on backorder
When you have something to say, you say it, very, very good video. I have subscribed. Well done.
Thanks for the sub!
Thanks man. You are a don. Sorted out my Seat Leon FR 2021 real quick 👊🏾👊🏾🙏🏾🙏🏾🙏🏾
Glad it helped! Thanks for providing feedback 👍🏽
Is that the stigs helmet? Or were you the Stig on Top Gear ha. Another great video mate. Keep em coming.
Lol good spot. It's from when I take my Supra to track days! Hopefully get back to some very soon - it's also a slight Easter egg for an upcoming A3 video 😉
@@CRD90 ha. How are you finding the new A3 you got? I’ve had my A3 for almost 3 weeks. I love it. I’ve managed to book my theory test for a week today. My instructor said on Friday that I’m more than ready for my test. I’m praying that we don’t have any more lockdowns, because at this rate I’ll be 40 and still waiting for a date to do my theory test.
Lol fingers crossed bro, I remember when I first got my license - that feeling of independence 👍
Loving the A3 - got some power mods coming up soon which will be interesting
Amazingly caring and informative..
God bless u all always
Cql
Thanks! Hope you've subbed for more content and to help us grow, next video is out in 2 hours
Can you re-set it without driving the car? Have less than 600 miles on my 2022 SQ7 and this just happened today🤨
Yep you can, just press it whilst static and follow the same process 👍🏽
Had my call function fault fixed today .
Nothing more than a software upgrade required . No more problems. Now I have a 2021 Audi with 2022 upgraded software and no more faults . Problem fixed
had this issue for the last year. SOS and lane assist. Eventually fixed from replacing the steering wheel
i have a 2020 audi a4 and my dash is showing a "safe mode" warning sign. my car still starts and runs and drives.. how do i fix this, cheers!
I also think the problem might be with the connect app. In my case it is my Seat Connect...when I had this problem before seeing your solution, I left it until it came back on its own after next restart and put my privacy to full. Never had a problem until I put my Seat App back to show my location, which was the start of my most recent problem. I might delete my Seat App all together and use Android Auto going forward.
Thanks for watching and sharing your experience, hope you've subbed for more content 😊
I agree the app if it is anything like the Audi app is full of bugs, and I've seen logging in as a guest somewhat improves the experience too
@@CRD90 im subbed brother. Keep the content coming looks like when a fault occcurs on one brand in the VAG stable it cuts across all brands. Its the same with Skoda et.al.
@@sixty94lyf thanks bro! That's actually what I've been trying to explain to people. The new A3 gets so much grief for the electrical issues but it's not exclusive!
All of the VAG cars uses cross over components, frustrating because it shows in all these years VAG still haven't fixed it
@@CRD90 its a really bad experience they are dishing out the VAG group that is. Their cars are really nice cars bar the nigly faults they keep overlooking...we should set up a day for activating the SOS button simultaneously at the same time for all car owners in this stable like one of the posts in the comment section said. Keep enjoying your A3 brother
@@sixty94lyf lol love that suggestion bring their systems down together lol 🤣
You're absolutely right. They make the best looking cars but the way they deal with issues is poor.
VW wants $1000 to install a new SOS module!!! Asked if there was a recall since they’ve received 14 customers in the last month alone here in Danvers, MA. Six month delay for the module!!
Would that still be chargeable for you? Even though its clearly a known issue
Thanks bro, I did the same way and help me great 👍, I will follow you and hope next video will help me slots again
@@tenzwang you're welcome bro
Does it work on 2018 bmw x1 I’ve tried it it didn’t work?
Sorry this video was a fix for audi vehicles
What does it mean ? My velar has that light after changing out the transfer case. It’s been sitting on the lot for 9 months waiting on the part. Is it a serious matter?
Not too much of a serious matter - depends on your view. It just means your SOS dial out function won't work should you get stranded / involved in an accident.
The frustration is more the way it causes other systems to malfunction like your stereo/sat nav
@@CRD90 they called me and told me it’s something with the gps. Thank you for your help
I have a Q8 outside of the US and this does not work since it cannot connect. The network is different so it is no connecting. Anything else I can do to turn off the SOS light and sound? Advise please. Thanks
That worked for me. Thanks! 👍
THis is not limited to audi. I just got this error and infotainment completely freezing up on a VW t-ross just yesterday. I saw posts on various VW forums as well for tiguan, t-roc and seat as well.
Yep as mentioned in the video it affects most VAG cars including Lamborghini's lol!
Really annoying as it's been happening for years and everyone just has to live with it.
Another great video. Let's reach that 100 likes!
Thanks bro! 💯 🤟🏽
Thanks worked for my BMW x1
Lol really? Didn't realise they have similar issues
Yes - very annoying and must be common on all these new cars.
I had my break pads changed and I couldn't reset the break service warning until I got rid of this SOS failure, so thanks for saving me the headache of going to the dealership.
Thank you. In VW T Roc also work.
No problem glad it helped 👍🏽
My microphone and the sos button service and the star button all shut off will it work by itself again
Yep it should do, this is just to force reset it. Otherwise it will eventually go off by itself after a few hours of the car being parked
@@CRD90 the problem happened with me out of no where and this is the second day I’ll hope it will be back soon
Is the beeping the only issue you were experiencing because of this whole SOS thing? Because its caused a bunch of other issues in my 2020 A5. NAV doesn’t work, can’t connect to Bluetooth, the mirrors keep tinting in the daytime because the car thinks it’s night time. Basically none of the tech works anymore because of this SOS module issue. And Audi isn’t doing a thing to help me
It would also kick out the navigation / cause it to crash and if you were already connected to Bluetooth the person on the other end of the phone would no longer be able to hear you.
It's apparently now been fixed on the a3 with a software update, so maybe there should be one for yours too?
@@CRD90 I took it in over a month ago. Had it for a day. Told me they can’t do anything until they get this module ordered in. Which is back ordered or something. They have no idea whatsoever when it will ever arrive.
Before I took it in, Bluetooth wasn’t even one of the issues. But whether they did to it, screwed the BT now. So I have no tech and have been driving around listening to the f’ing god awful radio.
No eta. I’m just told to wait.
It’s also causing the mirrors to tint like it’s night time. Seems like a safety issue.
I just started this lease in July and a cpl months later, this happens. Pretty friggin annoying.
I’m about to begin the process of fighting with the dealer to cancel this lease or something. Hopefully without incurring penalty charges.
Seems crazy they can lease a car and then it breaks a few months later and I’m just supposed to deal with it. Ugh
@@thatstheguy07 that's Audi in a nutshell unfortunately. Hopefully you are able to cancel it bud - for what it's worth we've never been happier since parting ways with Audi - less drama for sure.
@@CRD90 Lol. Yeah definitely done with them after this. They could stand to learn a thing or two about customer retention 😕
Thanks for the reply and glad to hear you’re into another vehicle 👍🏽
@@thatstheguy07 100% bud, wishing you the best 👍
I have this same issue on my 2019 S5 but unfortunately it didn’t work for me since the call initiate right away even if I press and hold it. So I have to release and cancel immediately so that the call doesn’t go through. Any suggestions?
Hey buddy, thanks for watching not 100% sure but apparently they're working on the fix for the A3 which is supposed to be out soon.
I'm guessing the same fix will be applied to the other ranges too. Worth trying to phone them up and get it looked at as it's still under warranty.
P.S, have driven an S5 - lovely motor!
@@CRD90 thanks for the quick response mate. Hopefully they do look into this matter soon, since it seems like a common bug. I did take it to the shop but it switched off by then. Can never get an appointment with them less than a week. You’ve earned yourself a subscriber. Looking forward to learning more from your channel.
Thanks, it sure is a fun car and German automotive technology never fails to amaze.
Thanks for the support bud, will keep you posted as soon as I know more
Yes! My 2019 A4 began doing this. No luck for me as it calls Audi Emergency immediately. This issue seems more common and recent than I thought!
@@CeReaLGaMeR44 it just got worse for me, now it’s been 4 days and not going away. Had to take an appointment which is on the 24th. I’ll post if I find out the issue or a solution to it.
I have the same issue. Audi says wait until a software update. And they don't accept it as a defect as they don't accept to return the car back. Unbelievable. When you are driving at a high speed it is extremely irritating to hear a signal and see a picture on the display. In addition, when you have this warning navigation goes wrong and the person on the phone can't hear you. I hope the errors are limited with these...
It's been going on for years I can't believe how they've got away with it for so long. As for the Bluetooth cutting out etc, try login as a guest user, the mmi is much more stable then although the SOS warning still happens.
@CRD could you present / describe how Auto Hold system works?
Hey buddy thanks for watching and commenting, hope you've subscribed for more upcoming content and to support us grow 😊
Sure happy to describe it, do you mean the auto parking brake?
@@CRD90 I'm not sure if it's the same. My A3 version will have this "auto hold" or "brake hold" which is directly connected with the Auto parking brake, and this system allows you to keep your car on a drive gear without a necessity to hold a break - for example in a traffic jam or so.
@@mrsoratto1195 I'll give it a try when I'm next driving, from memory the start stop function works automatically in a traffic jam.
The camera detects when the car in front moves then it turns the engine back on so the car will move.
I have felt the parking brake automatically apply when I get to traffic lights and usually it turns off when you press the accelerator again
@@mrsoratto1195 I think you mean hill hold assist or perhaps the name has changed. The car automatically applies the electric hand break like when on a hill and then it releases automatically when you press accelerator.
@@mark4426 your description fits to. I think there's few names for this assistant depends on the region you live. For me it's Auto Hold and this name is even written on the button (close to handbrake). So this might be it :)
Great video, love the content! I have a question about an issue I’m constantly facing in my Audi A3 Saloon, it’s brand new and has only been driven for 2 days now. In the last day or so, at random times the mmi would just cut off and display as if it’s signing into a user and “loading personal information”. It’s quite annoying as I use the sat nav and music and it just completely turns off everything for around 1 minute then goes back to normal after. Any idea how to fix this?
I have that problem too. As this was 3 months ago, did you manage to sort it? If so, how?
Sorry for the late reply! Did you ever see my video around the second issue for the mmi?
Sorry for the late reply, did you ever see the mmi issue video, that should help on how to deal with it short term.
Tried this on my 20 plate A3 SLine today. Hasnt worked, call connected within 10 sexonds, cancel call button gone after approx 15 seconds. It had the update last year. This fault has onky occured in last 3 months. To fox the issue audi have recommended a new control box costing almost £900. Glad to know others have the same issue, but terrible that this has not been resolved by audi
@@FayCavanagh it's been going on for over 8 years on all different models, the truth is they don't know how to fix it
New subscriber. I get my new Audi A3 sportback hatch in June. Can you tell me more about the driver assist on the Speedo screen thanks.
Thanks for supporting bud. Do you mean the standard driver assist functions or the optional upgrade with the driver assistance pack?
I've got a video on the standard driver assist functions here:
ua-cam.com/video/r-JTtYcJhys/v-deo.html
I've also just filmed the driver assistance pack which has the radar cruise control elements - this will be released in a few weeks time 👍🏽
@@CRD90 thanks mate for reply. Standard one. Il check that vid out. Glad I found this channel Itl be a great help in months/years to come.
@@GJX-xy7dm no worries bud happy the content is helping people 😎
Audi tell me there is a software update coming out on The build week beginning September 20th. Need dealer to install it, have mine booked in to sort the 4G issue that causes this. Hope this helps.
Thanks James, keep me posted please...
We've just got rid of our car this week after being fed up with the problems, but the update would be good to share with everyone 👍🏽
This fault is common across the range of cars produced by the VW group, My Skoda produced the same message which cleared after I hit the SOS red call button and then hit cancel emergency call
Any idea how to fix it on a range rover?
Taken car in for update. Update not released now until end of November. They have updated the system but I have lost navigation maps and CarPlay access, so issue is now worse.
I wouldn't trust them mate, they said next month to me since April 🤦🏽♂️
Audi UK confirmed to me later in the summer this is no planned date for the fix even though the dealers kept promising otherwise.
Finally sold the car as we got fed up with having to work around so many issues on a new car.
My car completely shut off can’t move it or nothing smh!!! Hopefully this works😩😩😩😩i have a 2017 jaguar
Not sure if it will bud, this is largely an Audi/VW fix.
Which Jag do you have?
My mrs had the previous A3 and that was full of issues with the MMI, it would reboot and not connect properly with Apple car play and randomly freeze or flicker.
Thanks for watching Adam, I never realised those problems existed on the previous generation too.
Was her car the facelift 8v?
@@CRD90 It was a 2019 S-line model Audi excuse was that the emojis in the iPhone were causing the system to crash. They were reluctant to update the firmware on the MMI. In the end I managed to make them update it for me.
Thanks bud, did the software update resolve anything in the end?
And was it wireless carplay? Which flickers and causes issues on the latest cars
@@CRD90 its the wired connection and it still crashes and reboots so I gave up. It reboots without the Apple car play even connected so it’s definitely Audi software rather than Apple.
I wish this would work on my 2019 SQ5.
Hi man, it's been 3 months since you uploaded this video. How many times has this occurred since then? Also, do you have/use the Audi app (if applicable), similar to Seat Connect or others?
Hey bro, it's happened twice to me in the last few months. Mainly because I haven't driven to the area where I know it almost 99% will happen.
It seems location dependent.
Yeah I use the app, I did a review of it a while back which you can see here:
ua-cam.com/video/Zn9z8TGgz0I/v-deo.html
@@CRD90 thanks man, appreciate the response.
Will try asap - thanks!
Yep, it worked and till now no issue with that... Amazin! Will respond/report in a few weeks/months how it Goes...
I've got an A3 rental through work and this happens on every commute which then throws out the Bluetooth. I can hear them but all the other person can hear is a whistling noise. I've got my own A3 been due for delivery in November but I can see it having the same issue! 😠
If it's a rental, the chances are it's not had the software update applied. Apparently for the a3 the update makes this a lot less frequent so your car should arrive with it pre-installed.
Thx man
Life saver!!
I do try! Lol
Hope you've subscribed for more content and work-arounds 😉
Perhaps if we all push that SOS button and call Audi they will get the message 😳
🤣🤣🤣
I’m up for it! 👍
Word is born
Co ordinated to the same minute 😁
Then someone dies because the SOS system crashed.
Good idea but way too much technology in cars now, all about the software as opposed to quality engineering.
I did this, but the MMI now permanently says "emergency call connecting. Please wait" I have rebooted the mmi several times and when the car is locked the radio will not go off. Its been on for an hour and I've tried everything.
Mine does this every time I approach the blackwall tunnel but when I re start it clears, Audi wants the car back for two days for an update which I think is crazy, two days?
Just like mine then, the update takes overnight but doesn't fix this, I went straight back to blackwall tunnel and well same old sh*t...
So don't waste your time on it. The SOS warning light is not even listed as a fix and the only reply we get from them at the moment is they're working on it (no scheduled release date in sight)
@@CRD90 glad I commented then as I was already aggravated about them wanted it for two days when the car is only weeks old, especially if it doesn’t solve it! How funny that we both get the problem at the same place? As ever, nice speaking to you and thanks for these posts, they’re very helpful.
@@bencalvy1542 no problem bud, I'll let you know as soon as the real fix is out! (If that ever happens 🤞🏼)
Same on my Renault capture 22 plate SOS and warning light on
I got a Audi a3 40 tfsi E and its stuck on Safe CP mode can someone help?
This doesn’t work for A6 2021. When I press SOS button call starts after 5-10 seconds and when I Cancel the call, message doesn’t go away at all. It’s still on virtual cockpit after engine restart, MMI forced reboot etc. No way to make it disappear. Dealer availability over 3 weeks from now, so Christmas trips with warning ⚠️ into face 😟
Thanks Patryk, apparently this month there is supposed to be a fix for the A3 (I haven't got the car anymore as I got fed up) but I would expect the others in the range to follow soon after
The system in my new Golf R does this, its pissing me off, Get the sos message and assists not available
Most of the VAG group have this nonsense unfortunately. I know for the A3 there is apparently a fix by Audi so I wonder if vw have made it available?
Also it's hit and miss from what I can see as some people get the update but this still happens.
@@CRD90 I had a big update on my car about a month ago and it hasn't done the sos ping since.... until today... considering selling the car on, its great to drive, but the infotainment is too buggy
@@NiceGuyAidey ultimately the same reason we sold it. Too many bugs for the money we pay for these things.
Plus the service is usually crap too!
I bought a VW Arteon 2018 5 hours ago, literallt 2 hours after I bought it I got this problem lol, I tried the call thing but it didn´t help, I´m going to drive it for this weekend and see if the problem disapears otherwise the car dealer will have to fix it lol. Irritating to spend $30k on a car that gets a problem right away! (Other than that I love the car though)
Mine comes up, I’ve tried this but it didn’t work. I’ve taken it to the garage needs a new sos module. Yet it does work I can call the sos helpline. Very annoying
This warning light would be enough to push someone to buy another car in my opinion
I agree bro, not surprised at all and the way they're not acknowledging it is worrying.
New audi A1 from 2022, triggering the emergency button is not solving the problem and I am forced to go to the dealer to get is manually cleared by them. Pissing me off just because of the time waist of going to the garage for this error to be removed.
Is this a failure in MOT?
No! Just had mine in with the SOS fault highlighted on the dash board
Did this didn't work can you help more
Sorry this worked for the vast majority of people, I ended up selling the car as it was loaded with faults
Same problem on an 2019Audi A6 C8 , press the sos and calls immediately. Only had the car 3 months and had brake servo issue and electric seat issue . Love the car but this is ridiculous. Live on an island with no dealerships and costs me a fortune every time I need to go 🤬🤬
Did this trick fix it at all for you? There's no proper fix at all available really frustrating and it's why we sold our car.
Ridiculous they can sell faulty cars like this and get away with it for so many years.
No it never unfortunately, good channel , keep it going 👍
I have the same issue with my Jeep renegade
VAG have known about this since 2017; they don't know how to cure it. Thankfully for me it isn't an issue; I just leave it and next day it's gone.
Yeah thankfully it's not too annoying especially when it's only the warning light and no loss of satnav/mmi
Tried on my 2017 SQ7 and it does not work. When you press the SOS button it calls within a second and I need to cancel it right away. The fault remains... Any help anyone??
Hey buddy, thanks for watching.
That's frustrating as it works on the A3, this issue is so wide spread the only real way to fix it is go through the annoying loop of taking it in to Audi several times until they replace whichever component is at fault
This is the most frustrating thing and I’ve had my car since April. Still no fix.
Has anyone had an issue with it being stuck permanently? My light came on yesterday & now won’t go away despite the car being off for hours.
Any tips welcome!
Thanks for watching bud, did this trick not work for you?
If you've got an A3 there is a rumoured fix towards the end of the year. Make sure to subscribe so you don't miss the update I'll be posting around it this week 👍🏽
Thank you so much 😊
No worries bro glad it helped,
Hope you've subscribed for more content and to help us grow 😊
It happend to my uncles Mercedes C220d W206. Car didn't want to start and we called support centar by SOS button and when we ended call, car turned on normally.
Super thx
It works for me thanks
Glad it helped bud