Ever sweet solo worked fot 10 months, excellent, no questions, no problems. But suddenly went to alarm: always blinking blue. 3 times clean, used their filters, 2-3 seconds of work and it's down to alarm. Returned. Purchase a new one. Wireless. Expecting good.
There should be a supplied usb power brick supply for the amount of power you need to obtain best water flow. Not all usb power bricks put out the same amperage. What would the price increase be. 5.00 tops. GENIUS MOVE !
Do I need to take apart and rinse everything before the first use? It shows this in the video but it doesn’t state why it is being taken apart and rinsed. Thanks.
The connection from the hub to the pump is wireless (so no wires inside the water container) but you still need electricity to the hub for it to work..
Please contact our customer service at support@petkit.com with your order details and Serial Number of your device. One of our customer services will further assist you from there.
Not in the SE version. But if you are looking for other colors, Eversweet Solo comes in black, orange and green. Here is the link😊: petkit.com/collections/all/products/eversweet-solo?variant=41171456819340
Hi, thanks for reaching us. The wireless part is the pump, not the charging part. It is designed because it's safer for pets to use and eliminates the risk of electrical leakage.
Please contact our customer service at support@petkit.com with your order details and Serial Number of your device. One of our customer services will further assist you from there.
Why didn’t these instructions come in the so called “user manual” instead of making us watch a video? The book was a waste of paper and resources.
Right?
Exactly
They did their best. At least it wasn’t in “engrish”!
This! Why the hell even have a manual if you're just going to make people go to a video 🤦🏻♀️
Ever sweet solo worked fot 10 months, excellent, no questions, no problems. But suddenly went to alarm: always blinking blue. 3 times clean, used their filters, 2-3 seconds of work and it's down to alarm. Returned. Purchase a new one. Wireless. Expecting good.
I like how you have ads on the instructions for the product I already paid for.
There should be a supplied usb power brick supply for the amount of power you need to obtain best water flow. Not all usb power bricks put out the same amperage. What would the price increase be. 5.00 tops. GENIUS MOVE !
Does the fountain no longer indicate with lights when you need to change the filter?
Do I need to take apart and rinse everything before the first use? It shows this in the video but it doesn’t state why it is being taken apart and rinsed. Thanks.
If this is wireless , why do i need to keep it plugged in to work ???
The connection from the hub to the pump is wireless (so no wires inside the water container) but you still need electricity to the hub for it to work..
How nuanced of a name “wireless pump” well I guess it’s better than the wired pumps where your cat is chasing the USB cord all the way to the sink
How often I have to change the water? And how often I have to clean the pump?
As I've read from other users, they change water every three days, also they changed filter once per month.
ขอสอบถามค่ะรุ่นนี้สามารถทำงานแบบ 2 mode ได้มั๊ยคะ (Smart mode และ Normal mode) อยากทราบวิธีการตั้งค่าค่ะ
Please contact our customer service at support@petkit.com with your order details and Serial Number of your device. One of our customer services will further assist you from there.
This one does not work with the Petkit app, correct? I ask because I have the app and this is not listed as an option or device to add.
Hi, this version does not have app control.
Will there be one in the future? if not i will return him
So this model the flow of water is constant, not on for a while off for a while like the non wireless solo model?
Is it because I just got mine and it's in the off and on mode sos
my fountain is not running, it's flashing blue for low water but water is at the right level, I can't figure out what is not working properly
Hi, does this fountain have smart mode too?
My pump doesn’t work. The light just blinks green and I can’t find ANYTHING online to help fix it. I’ve tried everything!
Same!
Will it come in other colours?
Not in the SE version. But if you are looking for other colors, Eversweet Solo comes in black, orange and green. Here is the link😊: petkit.com/collections/all/products/eversweet-solo?variant=41171456819340
This is considered wireless, so we charge it, then unplug?
Video shows plugged in?
Hi, thanks for reaching us. The wireless part is the pump, not the charging part. It is designed because it's safer for pets to use and eliminates the risk of electrical leakage.
It should read that way online. Very misleading to make it seem as if it is completely wireless.
@@petkitofficialchannelhello. The fontaine doesn't work at all. Is there anything el se I have to do besotes to conect it?
Even after cleaning, the water doesn't come out. It's been less than a year since I bought it.
Sorry to hear this. Could you contact support@petkit.com with your order info and SN on your device? We will offer further help there.
Mine doesnt work, keeps blinking blue & green consecutively. What happens?
Hi, please contact support@petkit.com with your SN on your device for help.
Hi, did you solved the problem? Mine has the same issue as well…😢
You need to clean the pump itself as well as actually change the filter I discovered - there is no button @@if9328
Anch'io pensavo che funzionava senza cavo perché ho il problema che il gatto rosicchia il filo
I’m disappointed it’s not stainless steal tbh 😢
Lo compre y donde está lo inalámbrico se supone que debería funcionar sin cable 😡
Please contact our customer service at support@petkit.com with your order details and Serial Number of your device. One of our customer services will further assist you from there.
I'm thinking the same thing.