Reacting to Disney's Better Business Bureau Complaints - Confessions of a Theme Park Worker
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- Опубліковано 17 січ 2024
- When things don't go as they expected, who do people complain to? The Better Business Bureau. Some of them are legit, others are... interesting. I look at a few of the complaints, and respond and react to them and what I would have done with them.
A behind the scenes look at what a former worker at Disney World, Silver Dollar City, and Busch Gardens Florida experienced in his time working at the parks. From driving large safari trucks around live wild animals while cracking one silly joke after another, to spending 5 years as a #PhotoPass photographer at #WaltDisneyWorld and seeing and experiencing all sorts of things, to being a conductor and #trainrobber on the famous Frisco Silver Dollar Line at #SilverDollarCity. With 10 years of working in the parks, there's lots of stories to tell. Here is some of them...
Not only did I work in theme parks for 10 years, I've visited a whole lot of them as well. Here's some stories of great visits, not so great visits, favorites, reviews, and much more.
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I know my sound quality isn't very good on this one. I don't know why or what happened, and actually did get it improved some. I wasn't going to publish this one- either reshoot or drop it entirely- but my wife and daughter encouraged me to go ahead with it. So I hope you enjoy it, even with the low quality sound.
No problem.
Did you sing near your good mic and cause damage to it? ;)
@@craigkollai2806 🤣
The sound was ok for me.
Hearing you loud n clear over here, Cap'n! Enjoyed this video. I hope you do more like them. Thanks.
I haven’t even finished listening to the first complaint and my blood pressure is already through the roof. I’ve never worked for Disney but I’ve worked with the public for nearly 20 years so my tolerance for stupidity and entitlement is pretty much nonexistent at this point. 😂
Our first trip was in 1978, there was one park, no fast pass, and no one waited hours in line. We returned at least once and usually twice a year thru 1987 then life got in the way. In 1997 we finally relocated to Jacksonville Florida. Since it was a couple hours away, we started a 20 year run of annual passes. With four parks to choose from, the crowds didn’t seem horrible. It stayed that way thru the early 2000’s. I’ve looked at old receipts from after 9/11 and we booked moderate rooms for less than a one day ticket now. It seems like starting 2010 - 2016 the crowds increased exponentially to the point we only went to the Magic Kingdom for the Not so Scary and the Christmas party. We did not and would not stand in lines like we see in all the current videos. I definitely don’t know the answer but I feel sorry for those that never got to experience the Disney we did.
They go to live relives in the style job but you can't do nostalgia it is locked behind time you will have new experiences whether you intend to or not and it is guaranteed that you will have worse experiences in this day and age it's one of those things.
Your responses were A1 need more of this
Hi SirWillow, I have been a fan for a while and love your content. I hope you can do more videos like this one soon. I also want to share a story from my home park Canada’s Wonderland, just North of Toronto. I was visiting one day and we had a gentleman get back from Disney and was upset Mickey and Minnie were not there. So he went to guest services and asked where he can find them and also the castle, (when you walk in there is a mountain as a symbol of paramount when they owned it before cedar fair). When the employees said we are not related to Disney he flipped out and demanded that he speak to the ceo of Disney to say “if you guys own all the parks in the world why is there no Mickey Mouse and the castle and all the other rides”Obviously they cast members were stunned at this guy and then he stormed off in anger got his refund and went home. I can’t believe he thought Disney owned every theme park in the world 😂.
This was such a fun video, people love to find things to complain about😂😂😂 The most frustrating one was the family who couldn’t fly out and went to DLR. Is it bad that I would be happy with the ticket credit though?😆
"Nothing, zilch, nada!" "Oh...lovely."
“Don’t let the gate hit you “. Reminds me of a book of insults I got when I was about 10 (50+ yrs ago). My favorite (and the only one I still remember) is: I’d like to help you out. Which way did you come in?😀. I can’t help it wonder , in that last case, why he didn’t place himself between his wife and Mickey?
I enjoy your videos, and this was a great addition. And yes, I’d enjoy more like this. Take care!
Ah, the Triple-B. This'll be interesting.
As for the person who missed going to WDW due to flights..... that's what trip insurance is for.
Depends on how you book it. Most people don't book their Disney trips through one agency, but in pieces, in which case it's difficult to impossible to get insurance for all of it.
I liked this episode, please do more.
I would like to see problems that the disney staff made a families day so wonderful that the family gave kudos on the BBB website.
You won't find those generally on the BBB website. I'll have to do some digging around and see if I can find a place for some of those stories
I think you responses are reasonable and how I would respond. The person who thought they were charged twice probably was confused by 2 receipts. If they were double charged, which can happen, they probably did hear the total because they were distracted. It happens in retail. Someone buys something that totals $20 and the cashier says that will be $40 and the customer swipes their credit card through without hearing or paying attention. Yes, it was probably the cashiers fault or the computers, but and it can usually be fixed quickly at the time. But if you walk away and don't realize it until several days later, then it is also on the customer. I would guess in that situation the customer was not charged twice just received 2 receipts for their purchase, got confused, and didn't even both to check with their credit card company or bank before they had to complain.
Things like BBB are funny but not always reliable to get the best idea of a business, people don't track down the BBB for compliments like they do for complaints.
Can you please make a video explaining how to prepare to go to a theme park with an individual with autism and explain how cast members should do in this situation? Ever since I watched in of your SDC vlogs with your niece I want to know how you go about your trip.
Honestly, I'm not the one who's done the preparing to go with her. That's been her mom and her older sister. Wish only a couple of visits to parks with her- and with mom and sister there to help and guide- I can't say much there from experience. Not sure if they'd be willing to do an interview with me or not.
The other problem though is abilities/ disabilities/ functioning in theme park environments will vary widely from person to person across the autism spectrum. What works for one or some won't work for others. Some can't handle noises, others love them. Some have to have a fixed routine, but others thrive on the changes to their routines that happen at theme parks.
So really it comes down to a person by person basis, knowing the person and what they like and what they don't, and then planning around that.
How wonderful their life must be going if they feel a need to complain to the BBB about these trivial issues.
For the first complaint, I've heard of prepaid legal, and unless you are a business or involved in illegal activity it's a suckers investment, but 99.999% of people who threaten legal action can't afford a lawyer and have no clue how the law works. For the second complaint, they need to take things up with the airline. The fourth one isn't a loyal customer, or they would know how things work, so it must have been their first time. As for the last one, the key this person said his wife and her son, not our son, so this "religion" excuse is false, no religion that strict would allow someone to marry anybody who isn't pure
Highy escalated maybe there driving a Escalade ? Lol
I am amazed how some people will let little things destroy their lives
I’m thinking the APH probably just bought their pass and this was their first time using it. They are still being unreasonable, but that might explain their surprise at crowd levels and wait time.
The religious fellow is just being a Karen. Mickey Mouse wears huge puffy gloves and several layers of clothing. There was no skin to skin contact, ergo; Mickey didn’t touch his wife. (Also, I doubt religious law applies to six foot tall anthropomorphic mice.)
Working for a office supply center, print area I see way way to many of this entitle people. This has gotten even worse since 3/17/20, when c19 screwed us all. One I got to meet who was like the first complain on the BBB, is a congress person, I won't say who they area as they don't deserve any publicly, we had supply chain issues that today are only getting fix, but when they came in they though they could have it there way. Seen many of these, saddly that person and a teacher were the absolute worst.
You can always tap your major band to ensure you capture the photo you want at the end of the ride.
Great Video. 😃👍♥️
I kinda relate to that one review. I too have no idea how this new system of Genie+ and Lightning Lanes actually work.
My parents are surprised I haven't been back to WDW yet. Last time was in 2019.
It's a fictional mouse the size of a human in a costume. The costume prevents direct contact unless it's a "live action" character.
It's hard to prepare for Disney if you don't research before hand. Reservations are needed if those items are necessary during their trip.
Unfortunately religion has been used as an excuse far too many times.
I agree. It's sad and frustrating at times to see it happen.
Exactly 👍🏻 Sometimes you don’t need to use that excuse 🤦🏻♀️
Please tell me these guys are joking about their complaints. They're all so silly.
There are a lot of other legitimate issues there as well, but I skipped a number of them as they weren't all that interesting. :-)
If a ride breaks down while you've already been waiting in line for an hour, don't they issue a Genie + lane pass for any other ride in the park? Or to the closed attraction if it reopened that day? Or is that only if you're already on the ride?
if you're on the ride, then yes. If you're not it can vary. sometimes yes, often no. and now even less often yes than in the past.
Not all annually pass holders understand the annually passes. Adding on member as an annually passholder can save a family hundreds.
The person with the Disneyworld tickets wanting to trade for Disneyland tickets, probably just a part of "why we can't have nice things" Someone always abuses something and it gets taken away.
Sounds to me like people who thought they could get one past Disney. I have been going to WDW since the mid 90s, and our honeymoon in 1987. Maybe I am crazy, but I do not recall seeing Mickey Mouse in EPCOT. Maybe, MAYBE riding around in the Junkanoo and I do not think he was there either. First time we rode RotR. There was a 3 hour wait. Ugh. We got in line. After I was blown away by the Stormtrooper hangar sequence, we walked in that tight corridor where they split you up in two lines and promptly stopped. It broke down. I think we waited another 90 minutes before we rode. This was late in the day BTW. It never occurred to me to whine to the BBB, or a cast member or anyone else, well I whined at my wife who with a mere look conveyed to me "What am I going to do about it?" we've been married for 37 years so I got it. I loved that ride anyway. And rode it again later
Mickey and friends originally weren't allowed in EPCOT, and I can't remember when they were shoehorned in. EPCOT had (and still has) it's own mascot, in the form of the iconic purple dragon Figment. I just know that once Michael Eisner saw that the classic Disney characters weren't in EPCOT, he insisted that they be put in, notably with Mickey in a spacesuit😝
@jdslyman has it mostly right. Mickey didn't show up at EPCOT due to Eisner not seeing him there. The Disney characters being absent was actually partially due to Eisner's decisions. They started showing up after large numbers of guest complaints that they weren't in the parks.
@SirWillow I didn't know that Mickey and Co. came back because of guest complaints. To be honest, I would be OK with just Figment and Dreamfinder in EPCOT😁 Probably because I love him so much🥰 I can see why people were expecting the others, though. It is probably the same group of people wondering where the castle is when they don't see it and they see Spaceship Earth instead, and also others probably just expect them to be there, as EPCOT was and still is a Disney Park.
These complaints weirdly apply to only Disney and no other theme parks.
That's because they are specific complaints made about trips to Disney on the BBB website.
@@SirWillow does Disney have a higher standard? Maybe rightfully so. Go to LegoLand and apply the same standard.
People who want to be offended will be.
Sad that Disney has gone from the Mickey Mouse company to a Scrooge McDuck company...
I remember going there for my 18th birthday, which ended up being a trip from Hell, and my mom and I got to see that they truly did go above and beyond with customer service back then when contacted about a legitimately bad experience(we went back that year during Christmas time and had a much better trip)