How to FIX PS5 LAN Cable Keeps Disconnecting From Internet (Best Tutorial)
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- Опубліковано 9 вер 2024
- Do you want to know how to FIX PS5 LAN Cable Keeps Disconnecting from the Internet and it loses the connection or doesn't work! To do this, try using a new CAT 8 Lan cable to get a better fitting connection. Otherwise, try using a toothpick to get a snug fit between your LAN cable and the the PS5. Then try resetting the router, and go to to network on PS5 and change primary and secondary DNS. Then restart your PS5 into the safe mode menu. Then clear the cache and rebuild the database.
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I’ve had my LAN cable for 7years and its worked fine with several systems. PS4, PC, Laptops etc. I would like to suggest there is a significant software issue or PS5 connectors are poor. Never had this issue only on the new PS5. Sony should own up to it and issue Hardware replacements or software updates.
Have you spoken to the PS support?
Just got my ps5 n I'll Play a game and in minutes I get the disconnect n re connect a couple of times too
Fr my ps5 never did this till randomly one day now it randomly connects to Wi-Fi and I don’t know
The issue is the original ps5s have faulty ethernet ports.
So true mate, I’ve went through 3 cables in the space of 2 years and not to mention one of they cables I had for 8 years, absolutely joke so it is
These fixes can work, but it's usually the ethernet cable distorting from the heat if you're using wired LAN. The ethernet port on the original PS5 (I don't know about subsequent models) isn't very snug, and when the heat distorts the RJ45 connector, it pulls the contacts away and causes a disconnect/reconnect fault that people think is software, but it's not. I've replaced the cable on mine with a brand new one and the issue stopped until it, too, distorted from heat and I have the issue all over again. Sony didn't think very far ahead when they designed it - just the heat passing by the ethernet cable is ruining the cable itself.
that explains why this happens to me way more times when i play in summer , is there any solution? Tekken 8 is coming soon and i would love to play it online without interruptions , wifi is a big no no in fighting games , people don't even accept the matches if they see the wifi simbol .
@@GinkochinAt this point, I think the best solution is to try to ensure the cable doesn't have tension on it. If it has tension, either left, right, up, or down, it will distort the RJ45 when it heats up. If I had the time, I'd just develop an aluminum jacket/heatsink to prevent it from happening, but I have to believe most people are using WIFI anyway.
Agree on this. Mine only does it when the unit gets very hot in the back and mine is sitting on top of a desk so it's very well ventilated with no dust build up. When it starts doing the disconnect/connect error and I check the back, that ethernet cable is very warm, malleable and moves around in the port easily. It never does the error when the unit is under low temps.
i totally agree with this theory. Each time it happens to me, and i reach back to wiggle the cable, its usually pretty warm back there. Now im wondering, would a cooling fan help the issue?
I doubt it brand new ps5. Not used all day completely off not in rest mode. LAN cable issue starts immediately. Will persist for about ten minutes then usually runs fine for the next couple hours of play time
I did what you said & tried the cat 8 Ethernet cable, best decision I made for my P5. I haven’t had a problem yet.
Update: I take back what I said. I'm still having the same issue to this day.
What type of cat 8 cable do u got? and is it better then the cat 7 and 6?
Cat 8 and 7 exist??
@@stickyjoe7296obviously
@@escondido_beanditot9092been around for yrs.
And, did you have the issue again or not?
Ig that my problem was that my ps5 was standing in vertical position all the time.. Sometimes cable connected but disconnected as soon as i even blew on it (i have cat5e cable). The toothpick worked a little bit in vertical position, but when i put it horizontally it didnt even need that. Ty for vid man.. It actually helped 👍♥️
That was helpful and worked 100% thanks i was tired looking for solution
Hey did this help by chance ? I have had it vertical for the 3 months I’ve owned it and am having these troublesome issues . I will try this when I get home
So crazy this just helped me, what a wild solution 😂
Everyone remember to like this video. Some people would make videos showing 1 method but he showed them all.
ON BABY!
Facts
My Ethernet cable works on everything but my ps5, it will randomly just disconnect & reconnect immediately out of nowhere at random intervals
same
Same, apparently it’s the heat that does that
Bro u saved my futchamps ❤️❤️
Ive had my ps4 for abt 10yrs, used same LAN cable never had an issue. Now i switch it to the ps5 ill randomly get dropped. Tried it back on my ps4 and its fine. Definitely not the cable just a ps5 issue
None of this worked for me. The tips are good but I think my port is faulty or something
Glad to see I’m not the only one having this problem sad to see there’s no fix for it thi
Been having this issue for months now and it is really frustrating because I literally can't play games online. I've tried a lot of things that I've seen suggested and nothing has worked. I'm not sure what it does but going to try the network settings you suggested. Hopefully that fixes it.
Info?
@@needdrop4116 Bought a new ethernet cable and it fixed the issue
@@tsoudapop cat 5e type?
@@needdrop4116 I had an old cat6 that was causing issues most likely because it was old. Bought a cat8 but you should be fine with a cat7
@@tsoudapop okay i’ll try that today but if its dosen’t work i have a very big paper weight☠️☠️
If you have made any changes to your router, resetting it with the reset button will ERASE ALL SETTINGS and set them to default. Very irresponsible to suggest this without mentioning that fact. Other recommendations we fine.
The toothpick worked... As a low voltage tech who terminates cables, this hurts my soul
Got a cat 8 lan cable and the problem was fixed until it started again after less than a year.
my ps5 got struck by lightning in a storm and i believe that’s the reason my ethernet doesn’t work
Ps5 starting to look like trash nowadays. Even when you call them for help. I told them my issue and they cut off my call three times in a row. It’s like they have no idea what to do themselves.
It’s annoying man
Well their customer service is god awful.
Sony in general is going downhill. Even the regular dualsense controller is pretty poor quality. Bought a dualsense edge thought it was better but even that had mushy face buttons for the price of 200. Its all not that much next gen as they made it seem..
Looks like I should've stuck to my PS4.
If you haven’t tried the update try to that first I feel like my game is running smoother and haven’t had problems all day so far
The clear cache and rebuild data base worked, thank you
Did you lose any data?
@@Teacupxo no you don't anything like that, it works perfectly
@@Teacupxo👍🏼
Ps5 first models seems to have a lan port hardware issue, I’ve had the same issue with the lan cable
I just grabbed my old GBA and laid it on top of my LAN cable, that did the job.
What do you mean? Can you explain a little better what you did? Kind regards!
@JustFinax the cable wasn't pressing against the bottom of the input slot well enough, so I grabbed my old Game Boy Advanced, which is basically a square, and laid it on top of the cable, leaning against the PS5 case to keep it from falling over onto the ground. That little bit of extra weight was enough to keep the connection solid. Until my cat got active, when even a little nudge would cause the GBA to fall off. Luckily, my modem's wireless network managed to turn itself back on, eventually, and I didn'thave to do this anymore.,
@@omegagilgameshdo you have your PlayStation 5 vertically or horizontally?
Also, did the issue occur again?
Unfortunately there is no way to fix this issue. It's a bug with its system. It has nothing to do with the LAN not being connected well enough. You either have to get a new PS5 or just stick with WIFI connection.
It's the heat coming out of the back of PS5, mine is confined cuz that's the only option I got (no room for TV, soundbar and PS5 on top of the stand). But then I decided to check if I placed the PS5 somewhere else I'd still get the LAN cable disconnecting issue. Guess what? Not a singles time when the PS5 was on a small table I placed right in front of the TV stand, with better air flow. So I'm pretty sure it's all about heating issues.
Didn't work for me, I could possibly try a new wire i suppose
1:25 I really do think it's an overheating issue. I've been placing an ice pack on top and it's lowered the amount of times I've seen the annoying message "LAN cable disconnected" "LAN cable connected"
Where did u put the ice
I've been having the disconnect and reconnect issue for months now. It showed up out of nowhere, about 15m of playing it just starts cycling disc and rec, I barely play on the thing. I will try forcing a better connection, but this is on sony.
I genuinely know how to fix the problem for real this time. Can't remember if it was mentioned in this video but all you have to do is put a bit of folded paper on top of the cable in the port. It's because the ethernet ports are big for some reason. I use flat cables too which are worse but have zero problems with this fix
When you say in the top, you mean in the port, sandwiched between the top of the cable and the roof of the port?
@Simon Balls Yes, so I put the cable in first then get paper and wedge it between the cable and the top of the port assuming you have the ps5 horizontally. It's still working to this day
@@invisiblezb9554 nice one, I’ll try it out
@@invisiblezb9554 just wondering, is your cable a flat cable or a rounded cable? Most people who seem to have this issue have a flat cable, and I’m just wondering if that’s the same with you
@@simonballs2838 I have a flat. I was considering getting a rounded after the issues but flat us fine
I tried the network advanced settings and now I constantly get error code CE-118527-4. And I cannot use the ps store…
Is the heat make the lan cable loosen?
Omg thanks bro so much❤❤❤❤ stuffing the port with something worked
Thanks to this video I now have download speed of 850.7 Mbps and upload speed of 22.0 Mbps
Weirdest part is all games work for me it only does it on Fortnite. Legit can’t finish a single match. Idk wtf is up.
*Edit* its randomly doing it whenever it wants on all games. I’ll be fine for hours then will just cut out mid game and give me a deserter penalty. It’s great.
i lost over 1000 Points on ranked because of this bug
I lost a gta v job for 250k cuz of this issue 🫠
Can I ask why cat-8? All websites say cat-6 are preferred.
I went cat 6 due to everyone saying to use that.
@@heart.of.ease.3659 I went for the 8 and it’s been fine so far gladly
Probably just because at the time they wrote the thing on the internet cat6 was the newest cable available ....cat8 is just like the cat 6 but upgraded and better faster speeds
I havnt played my ps5 in months and now i find my ethernet port is broken it wont recognise the ethernet as being connected ive tried 2 cables cat 8 and cat 6 and the same cables work on my pc so the ps5 is broken randomly
and what can i do if my upload is unstable or if it tells me psn failed?😅 also how is ur picture clear on save mode mine is unclear and i can barely read it?
Tried NEW CABLE Cat8 and 6 and 7 and 6 , and did the data and clear cachta thing, And didn’t work Idk what’s happening man
I think the first p5’s are just faulty with the Lan port honestly thinking about moving back to Xbox
When I looked it I was told it was a hardware it was a hardware issue and it will never be resolved. I will try what you suggest, thank you.
Once mine connects, it’s connected until I power off or put it in rest mode. But getting it connected to start a play session is a nightmare.
I’ve been restarting until it reads as connected, but that started to take way too many restarts so I started pulling the N64 strat and blowing into the port and that worked okay for a while, but I’ve realized it’s just up to God when it decides to work and doesn’t.
That last line couldn’t be more true bro😂
Nothing is working even not wired wifi isn’t working when Ethernet and not wired wifi work on my pc
Settings > system > System software > Reset options > Restore default settings.
Since yesterday i have the problem once i did this its all gone . Just try it guys. Nothing will be deleted just the settings.
Now?
@@Crossmaaasss Now its good ( and try to free some space ) at least 20 GB free
Can't we use a lan cable to USB adapter and connect our Playstation to the internet using the USB ports on the Playstation instead of the lan cable port ???
Idk if the USB ports on the PS5 is designed for this .But the reason why I'm asking this is because most new laptops don't have Lan cable ports and if you wanna connect your laptop to the internet via lan cable you have to use adapter to do so
This helped me when I rebuilt the database and cleared cache. Thanks bruv.
After you rebuilt did you lose any user ? Because I am afraid of losing my old account
100% not hardware related. It is a configuration issue. The IP needs to be reserved and if you are using an unmanaged switch use port forwarding. I guarantee, as a test, if you plug the ps5 directly to the service line it will remove the problem!
tell me how to do this?
It’s been 3 month since I don’t have this issue but it came back.
It’s so weird, set up my new ps5 & since sunday it’s been disconnecting connecting moments later. It never done that before. Super annoying
Don't just focused on the ps5 ethernet port as the issue. When you get disconnection issues atleast once while gaming, try to lightly move each end of the cables from ps5 or from the router to identify which is causing the real problem. Atleast on my end it was on the modem/router part as I have observed and adjusted positioning of the cable and modem securely in placed.
This never happens when I'm at home when I go to my friend's house his lan cable must suck keeps going in and out
Thank you so much
Thank you sir, this did the trick.
which part?
None of this worked… still having the same damn issue
Contact Sony?
It's definitely because of the heat. ffs Sony.
I'm pretty sure it's mainly all the heat at the back and ports shorting out the connection. Not much to do with that. PS5 is just too faulty glad my warranty is good sending back
I would try unplugging your router and anything connected to your modem then reset your modem first after fully reset now plug everything back in and start your router. I would keep all Ethernet cables the same as well try not to mix up cat5 and cat6 and you don't need cat7 most of cat7 are not backwards compatible. After all that I would get another modem from your ISP. I noticed netgear is more compatible with Spectrum Internet services but to each its own good luck out there.
Playing online pvp mode and this happens so much…. I want to cry 😭 I’m just booted out of the match and it’s such an awful feeling. I tried this and I’m hoping it will work.
Did it work
thanks!! toothpick helped)))
Thank u very much from Germany!🎉
I have a cat 8 and its still happening.
Me too. Sony needs to do a recall and fix
Same
Yeah, I've tried everything. I think it's time to switch to WiFi and hope for the best 😢
I stuck a tac on the opposite side of other Ethernet clip inside the ps5 and it worked try everything he says if that doesn’t work most likely it’s the port stick a tac in it, it worked for me!!!
What a shtyy console 🙃
Rebuild the database , bought a cat 8 and nothing works . It still doesnt give me the lan cable connected notification . Idk what to do . I unplugged the Ethernet cable from router still nothing .
It does happen with my ps5 slim too..
Something is short circuiting my Internet when playing. When back up I get 40 - 90mbps from marketed 300mbps package. Verizon’s last effort is replace the modem but they said not yet until Sont runs diagnostic on the system to rule out any hardware defects
So I have this problem. I can't fix the problem, but I've fixed the problem. I tell the ps5 to disconnect from the internet. Then I tell it to forget the LAN connection. I then restart my ps5. Set up internet and connect to LAN. When I'm done gaming now, I disconnect from the internet, forget LAN, turn off the ps5. I no longer have connection problem. If I don't disconnect and forget, the problem comes back the next time I turn on my ps5.
I know this sucks, but it works. I'm not working alot rn and game about 10 hours a day, and I no longer have issues as long as I do this. Also, I've tried all the other software ideas that are listed here and around the internet.
I have 1000mbps internet ,when I speed test on laptop or phone I get around 800mbps which is fine but on the PS5 I get around 400max on WiFi... But on wired Lan I only get 92.1mbps.....any idea why? I've done all the troubleshooting tips I seen online and I bought 2 brand new cat7 25foot cables and still only get 90mbps with Ethernet... Driving me nuts can't figure out why. Any ideas would be greatly appreciated thank you very much!!!
Same thing with me. Verizon can’t figure it out so I’m contacting Sony today for a diagnostic test because I’m not playing with this, I’m paying 50$ a month for a reason.
Something is short circuiting & the Internet shuts down. When back up I get same speed, 40 - 90. Verizon’s last effort is replace the modem but they said not yet until Sont runs diagnostic
Mine was doing this. Forget your current connection. Create a new one but “set up manually.” No need to change anything in manual but this worked for me.
So can you do the #5 in safety screen without losing all apps and data?
My router and speed were perfect. Changed to manual helped before but reset of the cache was the last missing part.
P.S. in my safe mode was option #6 not option #5.
Same
Still working for you 5 month later? I'm running into this issue now after having my PS5 plugged in for 3 month now.
I had to get my cable company to reset router signal
Ever time I plug in my cable and I go to my settings it says there isn’t a cable connected but there is what do I do anyone help me
I use an Ethernet cable and the connection speed says its insanely good but I still lag and get disconnects several times per day in all my games, my ps4 ran games way more smooth than my ps5 and I don’t know what to do
Contact Sony?
Clearing the cache worked for me, but what does this mean for the ps5?? Is it something wrong with the software ?
More of a hardware issue tbh. Hopefully it's improved with ps5 pro.
What were the numbers you typed in for?
ur the greatest sir TYVM
Which LAN cable would u recommend to use for the PS5? also I have problem so I have my own room and my ps5 and tv are in my room while the router is in the living room. So I currently have bad fps and bad latency when playing online games because I have a wireless wifi connection.
So I'm wondering which internet cable to buy to fix the problem, my current router has the speed of 130 Mbps so I'm wondering which cable I should get.
And also how to I connect it? from the router to the PS5? or from the router to tv?
Like watching tv and using my phone and playing offline games on the PS5 works perfect,
The only issue I have is when playing Online games.
So any tips on how to fix the issue?
or do I need to buy a whole new router to put in my room or is the internet cable enough to solve my problem.
I see nobody replied. All you need is a long enough Ethernet cable, so it can reach the router while plugged into PS5. If you have the booster things that plug into outlets, you can also plug in to those, will be better than wifi. Even if it's a 20ft cable, it will still work just the same as a shorter one.
Ps5 refused to connect to the wi-fi so I went out an bought an Ethernet cord plugged it in got connection for about an hour then it disconnected an now it won’t connect to the internet through LAN wired connection either, I just wanna play call of duty 😭😭 an literally every other device in my home connects with no problem
You spoke to Sony?
Just take out your lab cable for 10 seconds up to 1 minute it should work but that’s just how I do it
Does the reset database thing reset like your games etc?
No it doesn’t. But it does remove some of the games you were just recently playing from that bar on the top of your home screen. I nearly sht myself when I saw Hogwarts was missing and thought I just lost 10 hours of gameplay. Had to put the game in my search and there it was. All up to date.
From what I’ve seen the vast majority are experiencing an issue with Sony not with the wire, please test your Ethernet cable on another device before committing to purchasing another cable.
In addition to rebuilding database(3rd) I’ve been informed by Sony tech support to force a system update(1st) then clear the cache(2nd) in the safe mode menu. You will need to hold the power button down after each step to do the next one. So far I’ve only had this work temporarily.
I've done all that and the problem persists. Every time I turn it off, when I turn it back on the cable is disconnected. I'm angry!!!
Tried this and still no fix. 😢
My lan cable has worked fine for years now on series x and ps5 it keeps saying connected disconnected idk wtf
@@marthhammer7found a fix?
Its not our cables its a ps5 issue for sure its either bad software or poor ports or both i do a hard power cycle and it works for like 2-3 months and gotta do it all over does the trick for me just annoying i gotta keep doing it but only take 10 min
“Hard power cycle”? Like what do you mean? What do you do exactly?
I have had this issue since last week. It seems to be around time PS released an update. Cant pin point it. I have done the various tests in the video. i will hard reset router tonight though. i have loaded up into safe mode and cleared cache and rebuilt also. i have tried various cat5 cables in house. would a cat8 cable make a difference (I live in UK)
Since Update u also have this problem!!!
Found a fix?
@JustFinax have you?
I had this problem on my Ps4 years ago, I also had it on my Ps5 too, it would go away then reappear sometimes couple of times a year. , it normally happens after certain updates on games, I've ordered a new cat 8, and I've had my cables over tens year's, also im using 20 meter cables and only needs ten meters. I'll let you know if it works.
@@iTz-_GHOST_-MaN yes it did work, and then it started playing up again, only happens on cod. I just play Wireless. Now
does it matter what CAT cable it uses
Walter jr , is that you ?
PS5 I’m having so many issues. I have bought like 5 controllers so far and the LAN disconnect and it just turns off randomly
Unless you have atnt. Then you are screwed no matter what you do.
i had the same issue with cat 6 cable then i bought cat 7 it made it better but still not reliable, keepd disconnecting me from time to time, this sucks cs i might be streaming and this shuts down my stream or disconnecting from a game that bans u if u leave midway, it SUCKS
Mines isn’t disconnected but it doesn’t lower my ping at all so I have to wait for it to adjust
I ave cat 8 from amazon for ps5 its work very Awsome no problème issus before the one iwas using yellow cable
none of that works I've tried everything. it'll be totally secure after wedging something in there to keep it on place, and still disconnects randomly when there's NO WAY it moved.
all region can use mtu1472 or selected region can use mtu 1472
I also have this issue for awhile and happens from time to time. I already replaced my network switch. But today i noticed the ports in the back are extremely hot. Like I can’t pull out the lan cable and touch it without burning my fingers.
I think I will need to see how to change the ps5 airflow or something and clean it from the inside maybe. This ps5 is not even 1 year old now.
I’m also using very sturdy cat-8 cables btw.
Have you been able to fix it?
Still does this after buying cat8 cable :(
nice options for fixes so funny about 1472 😂 mtu
can i just change the actual clip?
everytime i turn off my ps5 it disconnects
If you saw my last comment on puttibg the paper in the port so the cable doesnt move, ive started having problems again. I think i found a fix for this. More paper. Wedge paper in the sides. Left and right.
I have a question. Is placing the ps5 vertically worse than horizontally? Because I don't have much space on the cupboard where I have my TV and I can't put it horizontally.
@@grunge1677 vertically is worse
I'll legit subscribe to you if you show a tutorial or something... I've tried wedging paper in the side, the top, and even tried wrapping it in paper. I'm losing my mind😭
@@egg5383 I can do that
@@invisiblezb9554 🙏🙏🙏
I play with 5 guys that all have ps5s and I’m the only one having lan cable issues
THIS VIDEO HELPED! Thanks so much!
What problem were you having exactly and also what did you do to change it?
Okay you guys I figured it out I had my ps5 for 7 months brand new never dropped yanked nothing. The port is bad on these consoles I think they used a cheap part cause I got a new router and Ethernet cable from target and neither was the problem
İ do that all things in video then after 3hours i played like no problem but other day started again
İ dont know what i need to do dude ...
So cmon guys pls help me!!!!!!!
Amigo hice tus pasos pero ahora no me conecta psn network