Oh man - thank you. Great video. Been trying to follow the instructions in the box and watch Samsung's own 'how to' video but it just leaves so many questions for this average Joe. Excellent work, well shot and clear. Wish I'd found you 90 minutes ago. Back to finish what I started ;o)
One thing missing from this video is that the 43” Frame 2021 version (I just received and installed mine yesterday) has a completely different mounting system. It comes with two small square brackets that mount to the wall (about the same size as the pieces shown in this video that fit to the TV) and the TV itself just has two screws that hang on those square brackets. It’s harder to hang but still sits flush. ALSO, they included a full-size paper template in the box for easier hanging. I do LOVE those new toggle bolts which I did use due to their shallow depth. I actually mounted my TV on a wall with a pocket door behind it! (I cut the bolts so they were shorter).
Yes, that's correct. We published this video immediately when we could get our hands on the very first of the 2021 TVs. The 43" 2021 models weren't released until many weeks later. You're correct the mounting method on the 32" and 43" versions is different. We will do a follow up video on this in the future.
Pablo, can you describe how the portrait function works? Samsung wasn't any help. Does it rotate on the wall, or do you have to lift it off the wall and turn it manually to go from landscape to portrait?
@@jonathanwinslow3704 I believe it CAN be mounted vertically as the only thing that attaches to the TV itself is a small screw that goes into one of the VESA mount holes - you use two screws to hang the TV to the wall. You should be able to use the vertical VESA holes or the horizontal ones depending on how you want to hang the TV. Then on the wall you mount your hanging hooks either wider apart for horizontal or closer together for vertical. I know that any google image search I’ve tried does not show what the 2021 43” back looks like - it’s different in the way it mounts than any other model I’ve seen. Once you go over 43” the mounts look like the ones in this video but this one is different for sure.
Hi, thanks for the video. I have a couple of quick questions. (A) in the video you mounted each bracket to the wall using 2 screws it seems. But the Samsung instructions indicate you should use 4. Was there a reason you only used 2? (B) in the video it showed a 55" TV being unboxed. However in response to one of the questions below you said it was a 65" TV. Can you please clarify? I have a 55" and was planning to use the exact measurements you did.
Since I've professionally installed several of these I'll chime in. The 65" Frame weighs 49.6 pounds to give you a reference point. Being that the Frame fits tight to the wall and the hanging hardware is light weight it puts minimal pulling pressure on the anchors (it's just downward pressure) vs say a pull out and tilt mount on a standard TV which places a more of direct pulling pressure on the anchors especially when the TV is pulled out away from the wall. In this case where he had two in the wood and two snap toggles, he is well under the recommended maximum weight for the anchors. Two snap toggles on one side gives you over 200 pounds holding weight and the screwed into the stud lags probably exceed that by quite a significant amount. So you're looking at in excess of 400 pounds weight capacity for a TV that is roughly 50 pounds. I think the reason they recommend four is to keep the mounting plate from twisting out of level although I haven't found this to be an issue as long as you snug up your anchors.
Do not use 5 3/4" as your measurement from the first hole on the bracket to the top edge of the TV . Samsung's set of directions for the 55 inch Frame TV uses a distance of 5.2" The bracket on the TV is not supposed to be fixed; it actually swivels and slide upward from its neutral position once the TV is hung. The design of the non-stationary bracket position relative to the TV allows for theinstaller to be able to adjust TV after it is hung to get it leveled. I have watched 4-5 installation UA-cam videos., but no one has mentioned this design, which I am formulated based on my assessment of the bracket to TV relationship. You can tighten the single bolt between the bracket and TV as tight as it will go, but the bracket will not cinge down competely and will slop out of its neutral position. The bracket also has an open slot, I believe to allow the bracket to shift as needed for balancing the TV. I think that is why you are supposed to stick on that slippery insert between the bracket and the back of the TV. A couple of UA-cam installer expects have mentioned they do not know why you have to stick on this insert under the bracket. I believe it is there to aid the TV to swivel in the vertical plane to allow the TV to level out after installation. I could be wrong, but the above is my assessment.
Glad to see comments are on now! So - my earlier question is still: based on what you e seen with 2020 and 2021 Frame TVs, is there a clear advantage or disadvantage to either one? I know the 2021 is thinner and has 6GB of internal picture storage vs 500MB, which is significant. But the 2020 is often discounted and would you rather save money in the 2020 or go big and get the 2021? Thanks!
The most notable difference is the thickness. Other than that, everything else seems to be essentially the same. Personally, we think the 2021 looks much more believable as wall art because it's so thin. In contrast, the earlier models mounting process is slightly easier and the wall mount supports tilt functionality. The pros/cons are really more a matter of personal preference. The tilting topic, we don't feel matters very much since typically art is hung flat to a wall. Yes, during a model year transition there will always be some discounted of the prior years model, but personally we think for the nomal price difference between a discounted. 2020 model, we would prefer the newer version. ... we'll be doing a full in depth features review in the near future so be sure to subscribe.
The bracket on the TV is not supposed to be fixed; it actually swivels and slide upward from its neutral position once the TV is hung. The design of the non-stationary bracket position relative to the TV allows for theinstaller to be able to adjust TV after it is hung to get it leveled. I have watched 4-5 installation UA-cam videos., but no one has mentioned this design, which I am formulated based on my assessment of the bracket to TV relationship. You can tighten the single bolt between the bracket and TV as tight as it will go, but the bracket will not cinge down competely and will slip out of its neutral position. The bracket also has an open slot, I believe to allow the bracket to shift as needed for balancing the TV. I think that is why you are supposed to stick on that slippery insert between the bracket and the back of the TV. A couple of UA-cam installer expects have mentioned they do not know why you have to stick on this insert under the bracket. I believe it is there to aid the TV to swivel in the vertical plane to allow the TV to level out after installation. I could be wrong, but the above is my assessment.
Great video. I have the 75in 2021. Can the white you call it a what “tugbolt” can I use that to install the 75in tv frame or would the tv frame 75in be too heavy? Thanks in advance. Please sent a link where I can get those t”ugbolt.”
They do include a to scale template now. They did not with the very first units of the 2021 TV when they started shipping around the time we published this video.
Just brought home a brand new 65", installed it following all directions and the panel is cracked. It's not visible until you turn the TV on, like an inner layer or something. So disappointing. Fingers crossed I can get a replacement tomorrow.
I must be missing something here. I installed the plates with the hangers on the back of the TV. When I do a test run and I place the metal brackets onto the hangers and lift the TV by the brackets, the whole plate with the hangers moves up. There is nothing stopping the plate with the hanger from sliding up an inch or so because of the huge groove in the plates. How am I supposed to measure where I am supposed to put the holes if the bracket can move +/- an inch?
The bracket on the TV is not supposed to be fixed; it actually swivels and slide upward from its neutral position once the TV is hung. The design of the non-stationary bracket position relative to the TV allows for theinstaller to be able to adjust TV after it is hung to get it leveled. I have watched 4-5 installation UA-cam videos., but no one has mentioned this design, which I am formulated based on my assessment of the bracket to TV relationship. You can tighten the single bolt between the bracket and TV as tight as it will go, but the bracket will not cinge down competely and will sl-p out of its neutral position. The bracket also has an open slot, I believe to allow the bracket to shift as needed for balancing the TV. I think that is why you are supposed to stick on that slippery insert between the bracket and the back of the TV. A couple of UA-cam installer expects have mentioned they do not know why you have to stick on this insert under the bracket. I believe it is there to aid the TV to swivel in the vertical plane to allow the TV to level out after installation. I could be wrong, but the above is my assessment. If I am right, it is an ingenious design; wish Samsung's set of directions explains their design.
Great video. But what do you do with your satellite box (DISH) since that has to be in line of sight with the remote. Leave it on the mantel? That kind of defeats the purpose of the frame. If someone has DISH, can you tell me what you did with the box?
That's one of the best things about Samsung The Frame TVs. They use what's called a One Connect box so there is only one cord running to the TV then all of your other components can be directly connected t that box. Checkout this help article for more info on this topic help.framemytv.com/samsung-one-connect-box-explained
great video! A couple questions. What is the length of the one connect cable and how wide is the box side connector (smaller one)? Do you know if the older in wall cable is compatible? I haven't been able to find one listed for the 2021 version.
The one connect cord for 2021 is identical to the 2020 model year and so is the shape and size of the One Connect Box. The cord is 5 meters long. We have more articles on this here in our knowledge base help.framemytv.com/deco-tv-frames#samsung-the-frame
All you need to do is have someone on both sides of the TV then quickly lift up and it will snap out of the mount. It does feel a bit stuck commonly, but it will pop up and out of the mount.
I just finally got my 2021 Frame. At first, when I looked at the wall mount box, I thought it was a used TV but I realized they added the updated the Manual and added a paper template for installation.
Oh Wow! Thanks for sharing! Can you send us a photo of what you received? We would love to add this to a help article on our site. Just go to the contact us page on our site.
For mounting onto a masonry or brick wall, instead of either a wood screw into a stud or a toggle bolt into drywall, I would use a sleeve anchor bolt after drilling a hole using a hammer drill.
I actually work with installing these to people. Usually between 5-10daily and they are very easy to install. Takes about 5-10minutes from the box to hanging on the wall.
Thanks for your video, it helped me greatly when I installed mine this weekend. Quick question, did you notice the mount on the TV was actually loose and gave you the ability to shift the TV once mounted because of that zig zag Z shape cut out? I thought it was unusual to see it be able to shift like that, just wanted to see if that was true for your mount as well. Thanks again!
Happy we could help! Yeah, we looked closer and they all seem to do that. We think it's a micro adjustment to give a bit more flexibility in the mounting process in case you didn't get the plates positioned perfectly on the wall, but that's just a guess.
@@CaliTrader77 I think it allows you the ability to make micro adjustments to make it centered and leveled. It was weird the first time I hung it so I removed it make sure I didn’t mistakenly switch the left and right side.
The mounts on the 50" and larger definitely do not support vertical mounting. We have a 43" on order and when we install it here soon, we'll let you know.
Hi! Great video. What is the distance between the TV's bottom side and the center of the hole behind the TV (used for connecting the TV with the One Connect cable)? Of course, for the 55'' size variant like the one used in your video.
The electrical box with the plastic plate does nothing but hold the tv away from the wall. I thought the idea was to have it sit flush. I have yet to see a video that shows the install being done right. No need for the plate over the drywall.
Sorry, we are not familiar with the various 3rd party wall mounts on the market. However, the Samsung Frame TVs do have a standard VESA mounting pattern on the back. Here's our knowledge base article on the VESA mounting patterns help.framemytv.com/samsung-the-frame-vesa-mounting-pattern-2021
thanks for the video, very helpful! dropped a like! question. suppose, you install the brackets not completely level, is there any wiggle room like the old Frame TV mounts? or is it a done deal?
I’m gonna set my 65” tomorrow but, I’m confused with this dry wall videos. Mine is a her wall and I would simply drill and put up the frames that come with the tv. My question is that slim wire that goes at the back through the gap would ultimately come out at the bottom. That means the wire is still visible. How to avoid it unless i set it up on a dry wall?
The slim wire is required for the TV to work. You would need to run it on the surface of the wall if it cannot be run inside the wall. It's very discrete and clear. I've seen people take many clever approaches to hiding the cable on the surface of the wall. Some place an object like a plant or picture frames on a shelf while others have even covered it with scotch tape and painted over it with the same as the wall color for it to entirely disappear. One of the benefits to this one discrete cord is you won't have to hide all sort of other bulk black HDMI cables every time you add another component to your setup. Those components can all plug directly into the One Connect box. This article explains more... help.framemytv.com/samsung-one-connect-box-explained
Does anyone know if there is an insulated one connect wire compatible with the 2021 Frame TV? The 5m amazon wire is too long for my application and the seller says it won’t fit the 2021 model Tv.
Thanks for uploading this video. I have a in-wall conduit in a fixed place on my wall where I'm going to install a Frame TV. I noticed the back of the Frame TV has recessed out guide lines for the One Wire. If I had to deviant from those guide lines to get the One Wire to the conduit location will this be a problem with the way this TV lays so flush? I def. want to purchase one our accessory frames once I get my Frame TV.
Also the TV no longer has a recess for the metal wall plate! Seems to defeat the object of making it slimmer than the 2020 model if it ends up being the same distance off the wall!
I need help here. In india, the installation is done by Samsung themselves. But the thing is, when their person came to install, he said the TV needs about 4" on both sides and the TV needs to slide left-right before it can be installed flush with wall. I have about 3" on both sides and he said installation won't be possible and tried to sell a conventional non standard frame for extra cost and which will not be as flush. As I can see here, it probably doesn't need to slide left-right to install. Can you please confirm? I've sent back the installer for now and may need to raise complaint with Samsung if he's indeed trying to cheat.
Yes ... though this is incredibly less gap then you'll find with any other TV on the market. In our 15 years of experience in this space, we've found that all other TVs will have a 2" or greater gap between the back of the TV and the wall. That's why all of the custom frames we used to make before our Deco frames had standard 1.5" deep sides and even those would always have still another 1"+ of space behind the frame.
Is it possible to use the bracket openings closer to the center of the tv? We have a fireplace mount that isn't wide enough to fit the bracket opening directly over the center of each opening on the rear of the tv.
Not so much, I’ve been installing tvs for 15 years. Toggle anchors can technically hold over 100lbs in drywall ideally you hit a stud but if you want just drywall to hold up your $1000 tv go ahead. He also used wood screws and a washer both of which are not included in the package. Samsung has been cheaping out on their brackets for years and the screws they give are of the same poor construction included. They tend to grind out even if you pre drill with the 1/8” bit that’s recommended. I would definitely use different lags then what they give but otherwise good video.
Thanks for chiming in. In the video on one side we caught a stud and on the other we just did a Toggle. Yes, you're right Samsung has definitely scaled back their included hardware. I should have mentioned that.
@@DecoTVFrames this is something that has come up in regards to the heads stripping on the included Samsung hardware. The issue is not the quality of the hardware imo it is that they use JIS - or Japanese Industry Standard - which is not compatible with a standard US phillips head which will invariably strip out the screw heads. JIS drill tips and screwdrivers are not super hard to find and not super expensive so installers have a choice; invest in some JIS gear and use the included hardware or toss the hardware and replace it with your own US standard stuff :)
hey guys, thank you so much for that video. I will received my TV 65'' frame 5.0 tomorrow. Actually the wall that I want to put my TV on is really thin and I am quite afraid of a mess or the fixations not having enough support. I could not understand the world you use tu explain what is the white thing you used. I am from Switzerland and my english is not that perfect. Can you tell me what it is to find it in here ? Thanks !
Technically no the new bracket design does not support tilting. To make it work for such a thin TV they had to simplify the design of the mount to be thinner so that was part of the trade-off of the thinner design. HOWEVER, you could probably put a wood block or strip behind the top of the TV to push it away from the wall slightly which would give the same effect.
I purchased the 43” 2021 Frame TV. I received two square mounting brackets - both marked L. The template shows a L and R. Plus the alignment of the brackets to the template are different. Did I receive the wrong brackets? Have you done a video on the 43” because I cannot find any help from Samsung or online.
Excellent video. Do you know where I can get the in wall rated cable? Amazon has one but some reviews say it works for the 2021 frame others say it doesn’t. It’s about $160 so I really don’t want to spend all that money if it doesn’t work for the 2021 frame tv. Thanks.
Samsung makes an in-wall rated cable... though it seems most people are using the regular cable in the wall even though it's technically not rated for that. Here's a link to the optional in-wall cable. amzn.to/3nlPEva (NOTE: it says 2019, but this same cable will work on 2019-2021 model Frame TVs)
very nice and informative video. But how is the mounting done in portrait mode of the 43" 2021 model, if there are two mounting plates this year? Does it accomodate third-party wall-mount plates?
Geat video, thanks! Do you know if slim fit wall mount included with The Frame 2021 43inches allows some inclination, or it just allows parallel to wall assembly?
So what if you're trying to use one of these TVs in a room as JUST a hanging picture and you dont have a place to put that huge One Connect box external to the wall? Anyone know of a good in-wall insert that can house that box? What are the dimensions of the One Connect box?
Its actually 1.5 inch lower..it is the worst Wall mount Samsung ever made..it doesn't even have a diagram..no matter how accurate you measure it will come 1.5 inch downwards..
That is why you are supposed to look at the directions provided by Samsung. Since each bracket shifts from its neutral position once the TV is hung, the TV drops down. That is why the directions says to use 5.2 inches between the top bracket hole and the top edge of the TV (NOT 5 3/4 inches). I followed Samsung's measurements and got my 55 inch TV exactly on my tape line.
While the rest of the world use millimeters - metricystem.. And you don't use a bolt driver for decadent work on a single layer drywall. Anyway, hallo from Stockholm.
The standard invisible One Connect cord is 5m long... this article will explain more about the different cables available. help.framemytv.com/samsung-one-connect-box-explained
Initially they didn't have a template in the box when they first released the 2021... then about 3 months later they changed that and started adding them. My guess is you may be still receiving some of the TVs that were made before the change.
The only mount Samsung offers is their standard slim mount. However, the TV has a standard VESA mounting pattern on the back so you can use other third party mounts. See this help article in our knowledge base for the VESA pattern info help.framemytv.com/samsung-the-frame-vesa-mounting-pattern-2021
@@steedferns thanks, we put the pads too high up so they didn’t do anything. Ended up using some furniture pads and that did the trick. Thanks! The directions that came with the tv were useless. When I called Samsung they said they can’t give advice or any info about mounting and that it should be done by a professional.... real helpful. Anyway, grateful for this vid and your response!
Hi. Would a 2020 Samsung Frame Bezel fit tot he 2021 Samsung Frame TV? I need to bodge mine so that it's on a wall mount that can rotate a bit, so it will need to sit a bit further from the wall because of the bigger mount. I'm thinking that as the 2020 frame was about 2cm deeper, the bezel from that would work perfectly in making it still look flat against the wall?
Hi! Thanks for the video. Is 2 screws enough for each bracket or it needs 4 for a 55 inch? Also will the remote work if the one connect box will be on the other side of the wall?
As long as you hit a stud, 2 screws should be fine, but you'll want to consult the TV manufacturer for an official advice. The Samsung Remote will communicate with the One Connect box via Radio Frequency (RF) so it should be fine. I'm not sure about on the opposite side of the wall, but we've put the One Connect box inside the wall in a metal Versabox behind the TV many times with no problem at all. We have a dozen Samsung Frame TVs in our factory and every one of them has a Versabox in the wall behind the TV with the One Connect Box inside. help.framemytv.com/hiding-samsung-one-connect-box
@@DecoTVFrames thank you! Regarding the remote i just tested it today and it works even both the tv and one connect box are on the other side of the wall. I also tried using the remote behind multiple walls by going to other rooms and its still working. 😊
I'm sorry but we don't know of any ways to wall mount the box except by using an in-wall box like this one help.framemytv.com/hiding-samsung-one-connect-box
obviously someone sitting behind a computer desk without installation experience has come up with this new design. Good luck using it with plaster screws on a 85inch 8k tv like my customer presented to me today to install, too risky. Bit of a disaster of a bracket design in my opinion, so many things can make it difficult or not practical to install perfectly where someone wants their tv.
The bracket on the TV is not supposed to be fixed; it actually swivels and slide upward from its neutral position once the TV is hung. The design of the non-stationary bracket position relative to the TV allows for theinstaller to be able to adjust TV after it is hung to get it leveled. I have watched 4-5 installation UA-cam videos., but no one has mentioned this design, which I am formulated based on my assessment of the bracket to TV relationship. You can tighten the single bolt between the bracket and TV as tight as it will go, but the bracket will not cinge down competely and will slip out of its neutral position. The bracket also has an open slot, I believe to allow the bracket to shift as needed for balancing the TV. I think that is why you are supposed to stick on that slippery insert between the bracket and the back of the TV. A couple of UA-cam installer expects have mentioned they do not know why you have to stick on this insert under the bracket. I believe it is there to aid the TV to swivel in the vertical plane to allow the TV to level out after installation. I could be wrong, but the above is my assessment. Also, by having two brackets, the TV gets more stability (more safe than one bracket), and the movement designed within the two brackets allow leveling of the TV after it is hung. It is actually an ingenious design (regarding the brackets).
Worst mount ever. Way worse for the smaller size frame tvs at least I’m terms of installation. No way to level it out after if you’re off by even a small pinch. Why they hell would they make it with 2 separate wall brackets instead of just one? Probably because it would cost them a couple more bucks. Stupid
the 2022 model installation process and hardware is 100% identical to the 2021 .. the only very small difference since we filmed this video is the 2022 TVs now include a paper template to hang on the wall
Oh man - thank you. Great video. Been trying to follow the instructions in the box and watch Samsung's own 'how to' video but it just leaves so many questions for this average Joe. Excellent work, well shot and clear. Wish I'd found you 90 minutes ago. Back to finish what I started ;o)
So happy to hear it helped! Be sure to think of us for a beautiful frame to go with it!
One thing missing from this video is that the 43” Frame 2021 version (I just received and installed mine yesterday) has a completely different mounting system. It comes with two small square brackets that mount to the wall (about the same size as the pieces shown in this video that fit to the TV) and the TV itself just has two screws that hang on those square brackets. It’s harder to hang but still sits flush. ALSO, they included a full-size paper template in the box for easier hanging. I do LOVE those new toggle bolts which I did use due to their shallow depth. I actually mounted my TV on a wall with a pocket door behind it! (I cut the bolts so they were shorter).
Yes, that's correct. We published this video immediately when we could get our hands on the very first of the 2021 TVs. The 43" 2021 models weren't released until many weeks later. You're correct the mounting method on the 32" and 43" versions is different. We will do a follow up video on this in the future.
Pablo, can you describe how the portrait function works? Samsung wasn't any help. Does it rotate on the wall, or do you have to lift it off the wall and turn it manually to go from landscape to portrait?
@@jonathanwinslow3704 I believe it CAN be mounted vertically as the only thing that attaches to the TV itself is a small screw that goes into one of the VESA mount holes - you use two screws to hang the TV to the wall. You should be able to use the vertical VESA holes or the horizontal ones depending on how you want to hang the TV. Then on the wall you mount your hanging hooks either wider apart for horizontal or closer together for vertical. I know that any google image search I’ve tried does not show what the 2021 43” back looks like - it’s different in the way it mounts than any other model I’ve seen. Once you go over 43” the mounts look like the ones in this video but this one is different for sure.
My client want to have a 40" on swingarm..
(What's the point then to have a frame-tv..)
Non existing on market!
My 50" purchased Labor Day weekend came with a paper template. It made mounting much easier.
Great tip!
Man you just saved me a world of stress! Thank you so much!!!
Glad I could help!
Nice video! Any issues with the remote sensor noticed that the frame would hide that. Thank you.
Nice video! I have couple Samsung TVs at home. I use arts from my channel to display art instead. They work so great!
Hi, thanks for the video. I have a couple of quick questions. (A) in the video you mounted each bracket to the wall using 2 screws it seems. But the Samsung instructions indicate you should use 4. Was there a reason you only used 2? (B) in the video it showed a 55" TV being unboxed. However in response to one of the questions below you said it was a 65" TV. Can you please clarify? I have a 55" and was planning to use the exact measurements you did.
Since I've professionally installed several of these I'll chime in. The 65" Frame weighs 49.6 pounds to give you a reference point. Being that the Frame fits tight to the wall and the hanging hardware is light weight it puts minimal pulling pressure on the anchors (it's just downward pressure) vs say a pull out and tilt mount on a standard TV which places a more of direct pulling pressure on the anchors especially when the TV is pulled out away from the wall. In this case where he had two in the wood and two snap toggles, he is well under the recommended maximum weight for the anchors. Two snap toggles on one side gives you over 200 pounds holding weight and the screwed into the stud lags probably exceed that by quite a significant amount. So you're looking at in excess of 400 pounds weight capacity for a TV that is roughly 50 pounds. I think the reason they recommend four is to keep the mounting plate from twisting out of level although I haven't found this to be an issue as long as you snug up your anchors.
Do not use 5 3/4" as your measurement from the first hole on the bracket to the top edge of the TV . Samsung's set of directions for the 55 inch Frame TV uses a distance of 5.2" The bracket on the TV is not supposed to be fixed; it actually swivels and slide upward from its neutral position once the TV is hung. The design of the non-stationary bracket position relative to the TV allows for theinstaller to be able to adjust TV after it is hung to get it leveled. I have watched 4-5 installation UA-cam videos., but no one has mentioned this design, which I am formulated based on my assessment of the bracket to TV relationship. You can tighten the single bolt between the bracket and TV as tight as it will go, but the bracket will not cinge down competely and will slop out of its neutral position. The bracket also has an open slot, I believe to allow the bracket to shift as needed for balancing the TV. I think that is why you are supposed to stick on that slippery insert between the bracket and the back of the TV. A couple of UA-cam installer expects have mentioned they do not know why you have to stick on this insert under the bracket. I believe it is there to aid the TV to swivel in the vertical plane to allow the TV to level out after installation. I could be wrong, but the above is my assessment.
At 1:45 you don’t use a screwdriver?? Finger-tight is good enough?
Glad to see comments are on now! So - my earlier question is still: based on what you e seen with 2020 and 2021 Frame TVs, is there a clear advantage or disadvantage to either one? I know the 2021 is thinner and has 6GB of internal picture storage vs 500MB, which is significant. But the 2020 is often discounted and would you rather save money in the 2020 or go big and get the 2021? Thanks!
The most notable difference is the thickness. Other than that, everything else seems to be essentially the same. Personally, we think the 2021 looks much more believable as wall art because it's so thin. In contrast, the earlier models mounting process is slightly easier and the wall mount supports tilt functionality. The pros/cons are really more a matter of personal preference. The tilting topic, we don't feel matters very much since typically art is hung flat to a wall. Yes, during a model year transition there will always be some discounted of the prior years model, but personally we think for the nomal price difference between a discounted. 2020 model, we would prefer the newer version. ... we'll be doing a full in depth features review in the near future so be sure to subscribe.
Great video! Can you tell me the name of the wall magnet that you used? Thanks
Here's a link to the item on Amazon amzn.to/2SAdQP2
That bracket can not mount that way to the back of the TV, as soon as any pressure is put on the bracket it slips out into that odd slot
The bracket on the TV is not supposed to be fixed; it actually swivels and slide upward from its neutral position once the TV is hung. The design of the non-stationary bracket position relative to the TV allows for theinstaller to be able to adjust TV after it is hung to get it leveled. I have watched 4-5 installation UA-cam videos., but no one has mentioned this design, which I am formulated based on my assessment of the bracket to TV relationship. You can tighten the single bolt between the bracket and TV as tight as it will go, but the bracket will not cinge down competely and will slip out of its neutral position. The bracket also has an open slot, I believe to allow the bracket to shift as needed for balancing the TV. I think that is why you are supposed to stick on that slippery insert between the bracket and the back of the TV. A couple of UA-cam installer expects have mentioned they do not know why you have to stick on this insert under the bracket. I believe it is there to aid the TV to swivel in the vertical plane to allow the TV to level out after installation. I could be wrong, but the above is my assessment.
How long is the one connect cord?
The standard 1 connect cord is 5 meters, but they also make an optional 15m cord... though I'll warn you its a pricey 15m cord
Great video. I have the 75in 2021. Can the white you call it a what “tugbolt” can I use that to install the 75in tv frame or would the tv frame 75in be too heavy? Thanks in advance. Please sent a link where I can get those t”ugbolt.”
Btw they do include a template to scale - it's the other piece of paper on your table
They do include a to scale template now. They did not with the very first units of the 2021 TV when they started shipping around the time we published this video.
What did you use from Amazon to thread the one connect thru the wall? I don’t see the magnet tool you recommended
Here's the link to that item ... amzn.to/3GaUrIh
Hey, thanks !
Just brought home a brand new 65", installed it following all directions and the panel is cracked. It's not visible until you turn the TV on, like an inner layer or something. So disappointing. Fingers crossed I can get a replacement tomorrow.
Hi there, we have a wall socket behind where we would mount the tv where our existing tv is plugged into. Would this be an issue for mounting this tv?
I must be missing something here. I installed the plates with the hangers on the back of the TV. When I do a test run and I place the metal brackets onto the hangers and lift the TV by the brackets, the whole plate with the hangers moves up. There is nothing stopping the plate with the hanger from sliding up an inch or so because of the huge groove in the plates. How am I supposed to measure where I am supposed to put the holes if the bracket can move +/- an inch?
Mike, I had the same issue. Did you figure out a way to keep the brackets in place, or did the whole thing shift when you installed it?
Having the same issue here. Any way to solve this¿
@@Julianpoole apparently that’s just how they are. They just have a ton of movement to them. I used them as they come.
@@feitola apparently that’s just how they are. They just have a ton of movement to them. I used them as they come.
The bracket on the TV is not supposed to be fixed; it actually swivels and slide upward from its neutral position once the TV is hung. The design of the non-stationary bracket position relative to the TV allows for theinstaller to be able to adjust TV after it is hung to get it leveled. I have watched 4-5 installation UA-cam videos., but no one has mentioned this design, which I am formulated based on my assessment of the bracket to TV relationship. You can tighten the single bolt between the bracket and TV as tight as it will go, but the bracket will not cinge down competely and will sl-p out of its neutral position. The bracket also has an open slot, I believe to allow the bracket to shift as needed for balancing the TV. I think that is why you are supposed to stick on that slippery insert between the bracket and the back of the TV. A couple of UA-cam installer expects have mentioned they do not know why you have to stick on this insert under the bracket. I believe it is there to aid the TV to swivel in the vertical plane to allow the TV to level out after installation. I could be wrong, but the above is my assessment. If I am right, it is an ingenious design; wish Samsung's set of directions explains their design.
It is called Slim Fit wall mount. Samsung will eventually replace No Gap with Slim fit on all its models with One Connect
Ah yes, you're right! Thanks for the correction on that. ;-)
Perfect instructions. Thanks
Glad it was helpful!
Informative. Please follow up and tell us what the TV size is.
Great video. But what do you do with your satellite box (DISH) since that has to be in line of sight with the remote. Leave it on the mantel? That kind of defeats the purpose of the frame. If someone has DISH, can you tell me what you did with the box?
That's one of the best things about Samsung The Frame TVs. They use what's called a One Connect box so there is only one cord running to the TV then all of your other components can be directly connected t that box. Checkout this help article for more info on this topic help.framemytv.com/samsung-one-connect-box-explained
Great video! Can you tell me the sizes of the tv you mounted and the other one already on the wall?
Sorry but I don't recall... we produced this video a long time ago and have since swapped out that TV. We have a dozen of them.
great video! A couple questions. What is the length of the one connect cable and how wide is the box side connector (smaller one)? Do you know if the older in wall cable is compatible? I haven't been able to find one listed for the 2021 version.
The one connect cord for 2021 is identical to the 2020 model year and so is the shape and size of the One Connect Box. The cord is 5 meters long. We have more articles on this here in our knowledge base help.framemytv.com/deco-tv-frames#samsung-the-frame
@@DecoTVFrames is the connection on the cable the same? I get conflicting reports on this.
Helloo :) I'm trying to find that magnet thingy, that was used to guide the wire in the wall. Can someone please link me up. Thank you!
Martin...did you ever get an answer about the Amazon Magnet Guide Wire...I couldn't find a link...also, do you know which in-wall cable to purchase?
Man, that is sweet!
Any tips on how to get the TV off the wall again? Mine was mounted before we made holes for the cable. It feels pretty stuck in the mounts now..
All you need to do is have someone on both sides of the TV then quickly lift up and it will snap out of the mount. It does feel a bit stuck commonly, but it will pop up and out of the mount.
I just finally got my 2021 Frame. At first, when I looked at the wall mount box, I thought it was a used TV but I realized they added the updated the Manual and added a paper template for installation.
Oh Wow! Thanks for sharing! Can you send us a photo of what you received? We would love to add this to a help article on our site. Just go to the contact us page on our site.
@@DecoTVFrames I just sent you three separate inquiries with photo attached to each. Let me know if you need me to resubmit if necessary.
Could you describe how this process would be different if mounting to a brick fireplace above the mantle?
For mounting onto a masonry or brick wall, instead of either a wood screw into a stud or a toggle bolt into drywall, I would use a sleeve anchor bolt after drilling a hole using a hammer drill.
Thanks Ben for answering this!
I actually work with installing these to people. Usually between 5-10daily and they are very easy to install. Takes about 5-10minutes from the box to hanging on the wall.
That's awesome! Installing our frames or installing the TV ? Give us a call and ask for Tim ;-)
@@DecoTVFrames its both actually, so we unbox the tv. Mount it on the wall and then install it for them if they can't do it themselves ;)
Hi thanks for the vid..can you please tell me the measurement for the cable plate in relation to the top of the tv mount brackets.
I don't know the answer off hand as it is different for every TV size
perfect for my home ..❤️
Thanks for your video, it helped me greatly when I installed mine this weekend. Quick question, did you notice the mount on the TV was actually loose and gave you the ability to shift the TV once mounted because of that zig zag Z shape cut out? I thought it was unusual to see it be able to shift like that, just wanted to see if that was true for your mount as well. Thanks again!
Happy we could help! Yeah, we looked closer and they all seem to do that. We think it's a micro adjustment to give a bit more flexibility in the mounting process in case you didn't get the plates positioned perfectly on the wall, but that's just a guess.
I have the same issue. Why do the brackets installed on the tv slide up and down in that diagonal slot?
@@CaliTrader77 I think it allows you the ability to make micro adjustments to make it centered and leveled. It was weird the first time I hung it so I removed it make sure I didn’t mistakenly switch the left and right side.
@@htran383 Thank you for the response!
Thank you for the video! Do the mounts support rotating 90 degrees to mount the tv vertically?
The mounts on the 50" and larger definitely do not support vertical mounting. We have a 43" on order and when we install it here soon, we'll let you know.
Hi! Great video. What is the distance between the TV's bottom side and the center of the hole behind the TV (used for connecting the TV with the One Connect cable)? Of course, for the 55'' size variant like the one used in your video.
Sorry I don't recall.. we already removed that TV and swapped it out with a different one
Ok it’s a Toggle Bolt. Can those handle my 75in tv frame? Thank you 🙏🏽
It should
The electrical box with the plastic plate does nothing but hold the tv away from the wall. I thought the idea was to have it sit flush. I have yet to see a video that shows the install being done right. No need for the plate over the drywall.
Great Video. Was wondering whether or not the 2021 model would work with Vogel's current swivel mounts for the 65"?
Sorry, we are not familiar with the various 3rd party wall mounts on the market. However, the Samsung Frame TVs do have a standard VESA mounting pattern on the back. Here's our knowledge base article on the VESA mounting patterns help.framemytv.com/samsung-the-frame-vesa-mounting-pattern-2021
Good work! Thanks for video. Does this 2021 plates allows a bit of rotation for fix some deviation after installation on wall?
just received mine. looking through the instructions manual it seems to allow for 1-2 degrees of adjustment!
thanks for the video, very helpful!
dropped a like!
question. suppose, you install the brackets not completely level, is there any wiggle room like the old Frame TV mounts? or is it a done deal?
I'm sorry but we haven't tried installing them non-level. It will probably work OK as long as they are close, but we're not 100% sure.
I’m gonna set my 65” tomorrow but, I’m confused with this dry wall videos. Mine is a her wall and I would simply drill and put up the frames that come with the tv. My question is that slim wire that goes at the back through the gap would ultimately come out at the bottom. That means the wire is still visible. How to avoid it unless i set it up on a dry wall?
The slim wire is required for the TV to work. You would need to run it on the surface of the wall if it cannot be run inside the wall. It's very discrete and clear. I've seen people take many clever approaches to hiding the cable on the surface of the wall. Some place an object like a plant or picture frames on a shelf while others have even covered it with scotch tape and painted over it with the same as the wall color for it to entirely disappear.
One of the benefits to this one discrete cord is you won't have to hide all sort of other bulk black HDMI cables every time you add another component to your setup. Those components can all plug directly into the One Connect box. This article explains more... help.framemytv.com/samsung-one-connect-box-explained
@@DecoTVFrames thanks. I’ve planned the same way. Let’s see how it goes
Does anyone know if there is an insulated one connect wire compatible with the 2021 Frame TV? The 5m amazon wire is too long for my application and the seller says it won’t fit the 2021 model Tv.
I missed the part where I can see the side of the TV so that I can see the actual separation or gap from the wall.
The space between the back of the frame and the wall is about 0.5" - 0.75" depending on which frame style you choose.
Thanks for uploading this video. I have a in-wall conduit in a fixed place on my wall where I'm going to install a Frame TV. I noticed the back of the Frame TV has recessed out guide lines for the One Wire. If I had to deviant from those guide lines to get the One Wire to the conduit location will this be a problem with the way this TV lays so flush? I def. want to purchase one our accessory frames once I get my Frame TV.
The One Connect cord is incredibly thin. I don't think it would matter if you needed to deviate from these moulded guide path in the back of the TV
Hey there! What's the deal with the spacer that you add? Doesn't that prevent it from being a "zero gap" mount? Thanks for the great video!
Also the TV no longer has a recess for the metal wall plate! Seems to defeat the object of making it slimmer than the 2020 model if it ends up being the same distance off the wall!
I want to install this tv on the front of a Murphy bed. Is this possible? Meaning when the “wall” folds down will the tv fall off?
Oh Gosh no!! Definitely not a good idea! It would definitely fall off.
I need help here. In india, the installation is done by Samsung themselves. But the thing is, when their person came to install, he said the TV needs about 4" on both sides and the TV needs to slide left-right before it can be installed flush with wall. I have about 3" on both sides and he said installation won't be possible and tried to sell a conventional non standard frame for extra cost and which will not be as flush. As I can see here, it probably doesn't need to slide left-right to install. Can you please confirm? I've sent back the installer for now and may need to raise complaint with Samsung if he's indeed trying to cheat.
am i supposed to have a 1/4 to 1/2 inch gap from wall to tv? seems more than i expected.
Yes ... though this is incredibly less gap then you'll find with any other TV on the market. In our 15 years of experience in this space, we've found that all other TVs will have a 2" or greater gap between the back of the TV and the wall. That's why all of the custom frames we used to make before our Deco frames had standard 1.5" deep sides and even those would always have still another 1"+ of space behind the frame.
Is it possible to use the bracket openings closer to the center of the tv? We have a fireplace mount that isn't wide enough to fit the bracket opening directly over the center of each opening on the rear of the tv.
There's only one specific spot on the back of the TV where the brackets can be installed.
Is one toggle bolt per mount really enough? Great video - thanks so much!
Not so much, I’ve been installing tvs for 15 years. Toggle anchors can technically hold over 100lbs in drywall ideally you hit a stud but if you want just drywall to hold up your $1000 tv go ahead. He also used wood screws and a washer both of which are not included in the package. Samsung has been cheaping out on their brackets for years and the screws they give are of the same poor construction included. They tend to grind out even if you pre drill with the 1/8” bit that’s recommended. I would definitely use different lags then what they give but otherwise good video.
Thanks for chiming in. In the video on one side we caught a stud and on the other we just did a Toggle. Yes, you're right Samsung has definitely scaled back their included hardware. I should have mentioned that.
@@DecoTVFrames this is something that has come up in regards to the heads stripping on the included Samsung hardware. The issue is not the quality of the hardware imo it is that they use JIS - or Japanese Industry Standard - which is not compatible with a standard US phillips head which will invariably strip out the screw heads. JIS drill tips and screwdrivers are not super hard to find and not super expensive so installers have a choice; invest in some JIS gear and use the included hardware or toss the hardware and replace it with your own US standard stuff :)
hey guys, thank you so much for that video. I will received my TV 65'' frame 5.0 tomorrow. Actually the wall that I want to put my TV on is really thin and I am quite afraid of a mess or the fixations not having enough support. I could not understand the world you use tu explain what is the white thing you used. I am from Switzerland and my english is not that perfect. Can you tell me what it is to find it in here ? Thanks !
The white thing is called a toggle bolt
Can this 2021 model be slightly tilted downwards using the given two piece bracket ?
Technically no the new bracket design does not support tilting. To make it work for such a thin TV they had to simplify the design of the mount to be thinner so that was part of the trade-off of the thinner design. HOWEVER, you could probably put a wood block or strip behind the top of the TV to push it away from the wall slightly which would give the same effect.
I purchased the 43” 2021 Frame TV. I received two square mounting brackets - both marked L. The template shows a L and R. Plus the alignment of the brackets to the template are different. Did I receive the wrong brackets? Have you done a video on the 43” because I cannot find any help from Samsung or online.
I'm sorry, we haven't done a 43" video yet. We had planned to, but simply didn't get around to it yet.
Can we install the mounts facing outwards? Will it make a difference?
I'm not quite sure. I just followed the instructions.
Excellent video. Do you know where I can get the in wall rated cable? Amazon has one but some reviews say it works for the 2021 frame others say it doesn’t. It’s about $160 so I really don’t want to spend all that money if it doesn’t work for the 2021 frame tv. Thanks.
Amazon is the only place I know to get them. Or Samsung's parts department.
How did you run the one connect cable through the wall? Not rated?
Samsung makes an in-wall rated cable... though it seems most people are using the regular cable in the wall even though it's technically not rated for that. Here's a link to the optional in-wall cable. amzn.to/3nlPEva (NOTE: it says 2019, but this same cable will work on 2019-2021 model Frame TVs)
very
nice and informative video. But how is the mounting done in portrait mode of the 43" 2021 model, if there are two
mounting plates this year? Does it accomodate third-party wall-mount plates?
That's been on our to do list to do a 43" Vertical install video... we just haven't got to it yet.
@@DecoTVFrames ok thanks, I will be following. I can't risk to try myself
Geat video, thanks! Do you know if slim fit wall mount included with The Frame 2021 43inches allows some inclination, or it just allows parallel to wall assembly?
As of 2021 it would always be flat and parallel to the wall.
Great video just curious for a 75in what toggle bolt should I use 1/4in or 3/16 ? If I can't find a stud and for the mounting plate
We always use 3/8" to be safe.
@@DecoTVFrames Can you recommend some that I can purchase on Amazon? I also have the 2021 75" The Frame TV. Thank you.
So what if you're trying to use one of these TVs in a room as JUST a hanging picture and you dont have a place to put that huge One Connect box external to the wall? Anyone know of a good in-wall insert that can house that box? What are the dimensions of the One Connect box?
We offer this item for that... help.framemytv.com/hiding-samsung-one-connect-box
finallly!!!
Happy to help!
Looking at your tape line vs installed it looks like the TV is at least 2” lower than expected.
Its actually 1.5 inch lower..it is the worst Wall mount Samsung ever made..it doesn't even have a diagram..no matter how accurate you measure it will come 1.5 inch downwards..
I've been told they are now including a paper template in the box unlike with the initial unit that we made this video based upon.
That is why you are supposed to look at the directions provided by Samsung. Since each bracket shifts from its neutral position once the TV is hung, the TV drops down. That is why the directions says to use 5.2 inches between the top bracket hole and the top edge of the TV (NOT 5 3/4 inches). I followed Samsung's measurements and got my 55 inch TV exactly on my tape line.
While the rest of the world use millimeters - metricystem..
And you don't use a bolt driver for decadent work on a single layer drywall.
Anyway, hallo from Stockholm.
Great video thank you
Glad it was helpful!
Hey, can you please tell me what is the length of one connect cable, thank you
3m
The standard invisible One Connect cord is 5m long... this article will explain more about the different cables available. help.framemytv.com/samsung-one-connect-box-explained
Some of the 2021 frames are coming with templates, some aren't idk why.
Initially they didn't have a template in the box when they first released the 2021... then about 3 months later they changed that and started adding them. My guess is you may be still receiving some of the TVs that were made before the change.
I am looking for a full motion wall mount. Do you think it is available for The Frame 65" ?
The only mount Samsung offers is their standard slim mount. However, the TV has a standard VESA mounting pattern on the back so you can use other third party mounts. See this help article in our knowledge base for the VESA pattern info help.framemytv.com/samsung-the-frame-vesa-mounting-pattern-2021
Just installed ours and it has a 1/2 inch gap at the top. It won’t push I’m flat. Any suggestions??
It comes with foam pads to put at the bottom behind the tv. Stick them on and the gap will become smaller at the top.
@@steedferns thanks, we put the pads too high up so they didn’t do anything. Ended up using some furniture pads and that did the trick. Thanks! The directions that came with the tv were useless. When I called Samsung they said they can’t give advice or any info about mounting and that it should be done by a professional.... real helpful. Anyway, grateful for this vid and your response!
Does anyone know if the 2023 install differs to 2022/21?
the 2023 TV is 100% identical to the 2022 TV so no change in the mounting hardware
How long is the One Connect cord that comes with the TV?
5M or 16.4'
Hi. Would a 2020 Samsung Frame Bezel fit tot he 2021 Samsung Frame TV? I need to bodge mine so that it's on a wall mount that can rotate a bit, so it will need to sit a bit further from the wall because of the bigger mount. I'm thinking that as the 2020 frame was about 2cm deeper, the bezel from that would work perfectly in making it still look flat against the wall?
I don’t think the Samsung bezels are interchangeable between mode years
Is the 2021 One Connect cable the same as 2020?
Yes it is!
Can I use 1/4inch toggle bolts?
Should have added that its for a 65 inch tv
Hi! Thanks for the video. Is 2 screws enough for each bracket or it needs 4 for a 55 inch? Also will the remote work if the one connect box will be on the other side of the wall?
As long as you hit a stud, 2 screws should be fine, but you'll want to consult the TV manufacturer for an official advice. The Samsung Remote will communicate with the One Connect box via Radio Frequency (RF) so it should be fine. I'm not sure about on the opposite side of the wall, but we've put the One Connect box inside the wall in a metal Versabox behind the TV many times with no problem at all. We have a dozen Samsung Frame TVs in our factory and every one of them has a Versabox in the wall behind the TV with the One Connect Box inside. help.framemytv.com/hiding-samsung-one-connect-box
@@DecoTVFrames thank you! Regarding the remote i just tested it today and it works even both the tv and one connect box are on the other side of the wall. I also tried using the remote behind multiple walls by going to other rooms and its still working. 😊
Sooo if I run the standard cable through the wall… fire?
Officially Samsung says you should not. I've seen it done many times without any issue, but probably good to head the manufacturer's warning.
i just bought some split loom to protect the wire as it travels through the wall.
Can you wall mount the box ?
I'm sorry but we don't know of any ways to wall mount the box except by using an in-wall box like this one help.framemytv.com/hiding-samsung-one-connect-box
obviously someone sitting behind a computer desk without installation experience has come up with this new design. Good luck using it with plaster screws on a 85inch 8k tv like my customer presented to me today to install, too risky. Bit of a disaster of a bracket design in my opinion, so many things can make it difficult or not practical to install perfectly where someone wants their tv.
The bracket on the TV is not supposed to be fixed; it actually swivels and slide upward from its neutral position once the TV is hung. The design of the non-stationary bracket position relative to the TV allows for theinstaller to be able to adjust TV after it is hung to get it leveled. I have watched 4-5 installation UA-cam videos., but no one has mentioned this design, which I am formulated based on my assessment of the bracket to TV relationship. You can tighten the single bolt between the bracket and TV as tight as it will go, but the bracket will not cinge down competely and will slip out of its neutral position. The bracket also has an open slot, I believe to allow the bracket to shift as needed for balancing the TV. I think that is why you are supposed to stick on that slippery insert between the bracket and the back of the TV. A couple of UA-cam installer expects have mentioned they do not know why you have to stick on this insert under the bracket. I believe it is there to aid the TV to swivel in the vertical plane to allow the TV to level out after installation. I could be wrong, but the above is my assessment. Also, by having two brackets, the TV gets more stability (more safe than one bracket), and the movement designed within the two brackets allow leveling of the TV after it is hung. It is actually an ingenious design (regarding the brackets).
Worst mount ever. Way worse for the smaller size frame tvs at least I’m terms of installation. No way to level it out after if you’re off by even a small pinch. Why they hell would they make it with 2 separate wall brackets instead of just one? Probably because it would cost them a couple more bucks. Stupid
Agreed
Nice video. Does anyone know what size TV was used in the demo?
55". You can see this in the beginning of the video when they are removing it from the box.
Its not a fibre optic cord
what size is the tv you are installing here?
That’s a 65” tv in the install video
@@DecoTVFrames But the box @ 0:30 said 55"
No model 2022 please 🙏🏻
the 2022 model installation process and hardware is 100% identical to the 2021 .. the only very small difference since we filmed this video is the 2022 TVs now include a paper template to hang on the wall
Am I overly cautious? I'd never want to hang my expensive tv on drywall.
Don't worry, it installs fine on drywall as we show in the install video. We have over a dozen of these installed throughout our building
the 2020 wall mount was way easier.