You forget the recording disclose... Back in 2019, I got a write up for being a smart ass. Had a customer who was angry that they called multiple times and and couldn't get their CC info updated. I helped them out with a cheer and a smile... Obviously. So, she started to put me down that since we wasted her time, she was going to waste mine so I said... 'okay, that's fine. I just got back from lunch. I don't mind being on this phone all day. I am going to love the overtime. How help you??"
sometimes it could be so stressful taking calls for different customers tempers especially the ones calling yelling or riled up, the job of cooling up sometimes is tedious and challenging, swear it would be better if some customers were so polite to ask for something they gonna get.
She's not exhibiting any bad service. Call Centers want you to end the call as fast as possible but customers ask stupid shit, keep you on the phone forever and don't listen to directions and then complain to a supe if you say something they don't like.
That’s so relatable as a customer service rep, specially if English isnt your native language. SometimesI just ask questions for customers to repeat themselves and be able to fully understand your issue and be able to Hera once again what they just said and end up screwing it bc they allways say: I just told you/I just said that 😂 Please dont get mad at us, we’re more insterested in fixing your issue than following our “standard procedure” to protect the company’s money, I’ve even Messaged Customers from my personal número to help them getting their issue fixed for once and for all or how to cheat during the claim process.
I don't think the customer service rep did anything poorly, other than maybe interrupt the customer's incredibly tedious description of what was going on. She gave suggestions on what could be the problem, and then nailed it. She could've been more cheerful, perhaps, but other than that, she provided a solution. Typically, reps are being timed, and don't have the time to listen to long stories. She might have said at the end, "I'm glad we could be of help. Don't hesitate to contact us again if ..." blah blah blah. I was actually waiting for her to ask, "Is the vacuum plugged in?" Now *that* might've been rude. Customer was long-winded and boring and the rep helped him. What's "bad" about that???
@@Nikki3b0oxX kmt some of these customers call to deposit their life problems over the phone on a rep who doesn’t care and has nothing to do with anything……. So in cases like these they deserve whatever attitude they get Don’t argue with me
They wont understand that a rep has to wrap up a call within a certain time or there is penalizations.just call state the problem close ur mouth and wait for assistance
No empathy no apologies no willingness to help. No active listen skills.. correct would have been. Im very sorry about the inconvenience with your vacuumm. Ill be more then happy to help you. Let's go over some few quick check points. Is the vacuum clogged. Is the belt on , is the bag full alot of times this can cause the vacuum to stop...omg that was it. Was there anything else I can help u with ...Thank you sir and have a nice day
1badhaircut yes harm and foul. It’s a matter of perception. How the customers perceive you is your lifeline. She didn’t even answer the phone correctly. Her attitude showed in the tone of her voice. If she were my employee, I’d retrain her, then put her on probation.
No empathy, overtalking (interrupting customer), lack of warm greeting, failure to take ownership of the issue, condescending to customer, no active listening, no probing questions
yea ofcourse this is not how your supposed to be on the phone with your customers... yes ofcourse this is a fake video i still side with the woman. the customer is always right mentality is great for the people at the top that dont have to deal with the brain cancer inducing calls day in and day out. customer was an idiot... you honestly wasted all that time without checking the bag? this type of stupidity is standard no matter what call center your in.
I work in call centres. I've never called any of my customers "stupid", although I have had many whom I found very frustrating and difficult to work with, either through lack of understanding, personality issues, or any number of other things. I also would have interrupted the caller, but in a much nicer tone, I hope.
And you sound like the type of person who definitely should not be in customer service of any kind. The "customer is an idiot and this is standard" mentality. Customers are human beings, and most are looking to have their problem solved. To call it a "cancer inducing call" means you need to get out of customer service, it's clearly not your field. If you can't handle customers calling in, and you don't like helping others, and you don't see customers as fellow human beings, then simply choose not to work in customer care/service. I would instantly fire you if you spoke about our customers this way, because we actually value and care about our customers.
Usually when the customers call they already upset they are not satisfied with solution of the rep. They are close minded no matter what you said to them are not listening to you. As agent no choice you have to absorb all the bad words saying to you.
No empathy. Sarcastic tone. Heaving breathing on the phone could mean something to the customer. No recap on the call for the customer not to call back again. Though full control of the call, theres no GOOD Customer Service on it..
That's why you should never work in customer service - because you relate to the interrupting woman being hostile, and not the customer who would have been done minutes ago if he'd been able to finish his sentences
Same here its the most stressful job mentally that i know. Like all they need to do is call, state the problem,close their mouth and wait for assistance.
Is there any way you can edit the captioning to make it accurate please? I work for a community college as an Instructional Designer and ADA compliance is a priority. Thank you!!
You have done all the best possible solutions but still you have got the NO survey result. Simple, you just cant please everybody. You have NO survey because you followed the policy and terms of the company, then you failed your score because of the No survey, then you were terminated from job because of that. Customers, our job is not easy. We do our very best to serve you not for our salary not for our performance scores. So please analyze first before you click the NO button on surveys. This could possibly leading to great consequences. As long as CSA treated you well and tried their best, please do not click NO on our surveys automatically offered after calls, you can just leave it. No worries, your feedbacks are escalated to our higher teams to improve our company's related outside services. Thank you so much.
Your job is not easy - which is why you shouldn't be doing it if you don't have the right personality, which you clearly don't. Not sure what you're on about with the surveys - if I click no to doing a survey, why would that cause you to be fired? Just means I can't be bothered.
She’s probably annoyed, customer service is hard, and you have to listen to EVERY customer. As a customer service representative, who works online, I deal with customer complaints like these all the time, but not everybody is the same. Ifs fine, if things don’t work out, but you shouldn’t say it’s bad service. We are all human, the customer service is human.
Customer service is very hard - which is why you shouldn't do it if you don't have the right personality for it, as she clearly didn't. Making excuses is as ridiculous as a firefighter not bothering to go to a house fire because "it's hard getting through traffic and it was a straight male in the building so I wouldn't get any cheers for being in uniform". I don't have the right personality for manual labour jobs - so I don't apply for them. Don't apply for jobs you don't fit.
I dont Give a S*** how Stressful Her Day is Working as Customer Service Rep if She can't be a Little Nicer and Try being More Polite and Addressing the Customers Problem then she should have quit the Job on the Spot if it's that Stressful for her.
I think the customer service representative was sounding too aggressive towards the customer . She didn't show any empathy towards him, she shows a lot of mean and tiresome facial expression when all she needed to do as a customer service representative was show concern and show that she's willing to listen and meet his needs. She also shows her exhaustion in her voice at a point when the customer realize it was his fault by not checking to see if the bag was empty. She also terms her words to let him notice it was his fault and not theirs. A customer service representative should at no time let a customer feel guilty for calling even if its their fault. The customer is always right and that customer service representative didn't carry out her job quite as she was supposed to. She seemed as though she just really want to end the call. She didn't even show a smile on her face she was stern right through the call and customer probably feel bullied by the customer service representative. A customer service representative should sound pleasant at all time and show gratitude towards customers. They should at all times be ready to assist and remain that way and never let a customer notice your exhaustion towards them.
Yanique Alexander Empathy-shmempathy. A moron calls in to bitch about no suction on his vacuum cleaner, without so much as contemplating the possibility that the bag may be full.
The issue isnt bad customer service, the issue is Tanya is bored of being some underpaid used up slave for a profiteering corporation (probably one that uses cheap Chinese labor) and the senseless rat race and working to pay rich wealthy companies all those Bills she is racking up.
Ok she was passive aggressive and very condescending. Even if the customer was in the wrong, she could have made a positive or lite of the situation. No harm done except she's getting paid to be uninterested!!!
Dude, what if shes tired do u ever think the other side of the coin before you rationalize the situation, sure she was passive agressive but theres a reason behind it isnt there?
The customer support rep lost control of the call from the begging and all went down hill from that point. The rep needs serious training on all levels. If she knew how to do her job she could have regained control of the call easily and helped the customer and properly represented the company she is working for. Years ago I worked for IBM on first level support before moving up and this type of performance would not have been tolerated - all calls were monitored at IBM and this rep would have been pulled in for coaching immediately and if she did not improve she would have been let go.
People act like this in call centers because they are toxic work work environments. Not because they are bad people. Working with IBM would have been B2B . Dealing with B2C is completely different and starts to take its toll on you. The general public are shitheads
I get dumb ass calls like this ALL the time and I respond like her when I am trying to get the customer to think straight, it can be frustrating, I don't have a rude tone like her, often, but I give them short responses, watching these videos to try and do better but sometimes folks call talk to me like I am a lap dog or something especially when they cant get a rate or availability of the hotel they wanted. Any tips? Thank you!
I think maybe from the beginning she could’ve asked him if he checked the belt checked under the vacuum And checked the bag at once instead of letting him ramble on and on . She didn’t have control of the conversation . Anddd she was rude . People need to think as if they were talking to the people in person
I worked in a couple of call centers....I loved the jobs....I was one of the best representatives....I ve got several "certificates" of how well I did ect......I have been on customer end too and most call center employees don't care ...the thing I dislike the most is when I get to a representative after waiting good amount of time......the rep hangs up or puts me on hold never checks back so I hang up......now flip side, I would ve liked to have seen less people being very exploitive in language....company policy was you make effort to get customer to talk but three times of customer not wanting to quit course language then....I explain why I m hanging up the phone......then 2nd type customer just crazy...cust calls in has a problem not wanting to listen to me (rep) then call ends abruptly when cust hangs up then cust calls right back in gets me (same rep) cust is like...omg the last representative I spoke too was so rude and this n that....I had 2 customers I had to tell them I was the last one you spoke with x amount of minutes ago because they had unrealistic expectations.
after taking call one right after another and dealing with assholes who want you to wipe their diaper and perform miracles through the phone, you get a defensive attitude and get to be predisposed with good customers. It is much harder to handle than just following the callflow protocoles. Whiney customer don't coperate at all, and this attitude is the outcome from all of that. training is the must unreal thing vs what you actually get to face.
This is totally unrealistic. Customer service jobs require a lot of multitasking, especially typing, even for calls where no one is on the other end or hangs up just after the connection is made. No customer service rep has time to just sit and listen.
I'm not sure why this video has thumbs down, unless people are expressing their views on bad customer service reps in the like/dislike section. I don't believe this video is meant to be a comedy skit with production value fit for saturday night live (though I see absolutely no faults in the video-- bravo!), it seems more to be a sort of "[stock]" video, or general example and definition, of bad customer service representing.
What a horrible service rep, she should’ve just done what I did when I was working for a mortgage company…. Leave the customer on hold for an hour and fall asleep until the cyst hung up. 👏🤣😉
I mean I see no issue here. Customers always go on this long pointless tale of a issue and what led up to it...what they had on at the time the issue occurred. They never just go straight to the point. I cut my customers off as well when it comes to technical support...I'm here to provide a solution not hear ongoing pointless rants, etc. I'm straight to the point lol a few probing questions..ok that's the issue, heres a resolution ..alright have a great day 😂
See this is the problem no one wants to hear this dude lifestory, but the women could have been a bit more polite at the end not make it so obvious Dammm gurl.
I think that’s the point . Not the point that customers are annoying but the point that you still have to stay professional and doooo your JOB . I worked in retail and restaurants also and with that attitude I’d be fired the first day
Even if the customer made a mistake that’s your job to still be polite and professional. If you’re that miserable about having to “deal” with customers go find a new job. No one wants to talk to you either.
In the Name of Allah-the Most Compassionate, Most Merciful. All praise is for Allah-Lord of all worlds, the Most Compassionate, Most Merciful, Master of the Day of Judgment. You ˹alone˺ we worship and You ˹alone˺ we ask for help. Guide us along the Straight Path, the Path of those You have blessed-not those You are displeased with, or those who are astray.
This is obviously used as training for call center employees on what NOT to do.
LOL!
How I wish AT&T customer reps were as kind as she was, seriously!
they r the worst reps ever. I had a run-in w/AT& T over 15 yrs ago, and have never used them since.
She should get a job with the IRS! She's a lot nicer and patient than they are!
You forget the recording disclose...
Back in 2019, I got a write up for being a smart ass. Had a customer who was angry that they called multiple times and and couldn't get their CC info updated. I helped them out with a cheer and a smile... Obviously. So, she started to put me down that since we wasted her time, she was going to waste mine so I said...
'okay, that's fine. I just got back from lunch. I don't mind being on this phone all day. I am going to love the overtime. How help you??"
This lady is me on a normal day
I bet you work for TalkTalk, their customer service is awful so you probably work for them
I mean the customers are dumbasses otherwise why would they call
sometimes it could be so stressful taking calls for different customers tempers especially the ones calling yelling or riled up, the job of cooling up sometimes is tedious and challenging, swear it would be better if some customers were so polite to ask for something they gonna get.
I reset my mood every call
@@MRoach03What if you have emails and notes to finish and you get another call right away before the last call even ends lol
She's not exhibiting any bad service.
Call Centers want you to end the call as fast as possible but customers ask stupid shit, keep you on the phone forever and don't listen to directions and then complain to a supe if you say something they don't like.
True lol, customers are retarded and stubborn and can't take being wrong and being told the blunt truth.
Very true. Like get to the point and let me help.
True
100%
The costumer service rep told me to fucking drive to target
customer, "yes I just said that". when employees don't listen xD
That’s so relatable as a customer service rep, specially if English isnt your native language.
SometimesI just ask questions for customers to repeat themselves and be able to fully understand your issue and be able to Hera once again what they just said and end up screwing it bc they allways say: I just told you/I just said that 😂
Please dont get mad at us, we’re more insterested in fixing your issue than following our “standard procedure” to protect the company’s money, I’ve even Messaged Customers from my personal número to help them getting their issue fixed for once and for all or how to cheat during the claim process.
He was pretty nice. I wouldn't have minded being pleasant to him. It's the nasty ones that try you.
The World Is A Vampire A-fuckin-men...
In other words she acts the same way customer act to reps
You get paid to sit on your butt and be polite. You can't act like this at McDonald's for minimum wage. Maybe go collect unemployment
The lady I can tell is burned out on the phone.
I don't think the customer service rep did anything poorly, other than maybe interrupt the customer's incredibly tedious description of what was going on. She gave suggestions on what could be the problem, and then nailed it. She could've been more cheerful, perhaps, but other than that, she provided a solution. Typically, reps are being timed, and don't have the time to listen to long stories. She might have said at the end, "I'm glad we could be of help. Don't hesitate to contact us again if ..." blah blah blah. I was actually waiting for her to ask, "Is the vacuum plugged in?" Now *that* might've been rude. Customer was long-winded and boring and the rep helped him. What's "bad" about that???
That was the point her attitude . The point is your attitude can translate over the phone
@@Nikki3b0oxX Thank God I don't get you as a customer service rep. LOL
@@Nikki3b0oxX kmt some of these customers call to deposit their life problems over the phone on a rep who doesn’t care and has nothing to do with anything……. So in cases like these they deserve whatever attitude they get
Don’t argue with me
They wont understand that a rep has to wrap up a call within a certain time or there is penalizations.just call state the problem close ur mouth and wait for assistance
@@thinkingoutloud675 👏🏽
No empathy no apologies no willingness to help. No active listen skills.. correct would have been. Im very sorry about the inconvenience with your vacuumm. Ill be more then happy to help you. Let's go over some few quick check points. Is the vacuum clogged. Is the belt on , is the bag full alot of times this can cause the vacuum to stop...omg that was it. Was there anything else I can help u with ...Thank you sir and have a nice day
Thank you !
Why would I apologize? I'm not sorry that the product is a piece of crap. Get on with the issue.
I use to be a customer service manager and quality assurance is important.
I hope some of you realize this is not a real call?
+TotalMishap I realize it. :)
because a man would never vacuum
There are ppl who call talking way to much! And end up talking about their life like yyyy..
if he can't see her attitude no harm no foul
1badhaircut yes harm and foul. It’s a matter of perception. How the customers perceive you is your lifeline. She didn’t even answer the phone correctly. Her attitude showed in the tone of her voice. If she were my employee, I’d retrain her, then put her on probation.
Kris Barnes fuck the customers, most of them are dumb retards who don’t know shit.
You can tell by her tone of voice
@@lopezfan24 You are a customer ......
@@igottwopeepees we all are smartass
Let me get my crystal ball real quick so I can telepathically figure out why an electronic device that I am nowhere near is not working.
No empathy, overtalking (interrupting customer), lack of warm greeting, failure to take ownership of the issue, condescending to customer, no active listening, no probing questions
And still she has successfully did her function and resolved his issue
yea ofcourse this is not how your supposed to be on the phone with your customers...
yes ofcourse this is a fake video
i still side with the woman. the customer is always right mentality is great for the people at the top that dont have to deal with the brain cancer inducing calls day in and day out. customer was an idiot... you honestly wasted all that time without checking the bag? this type of stupidity is standard no matter what call center your in.
I work in call centres. I've never called any of my customers "stupid", although I have had many whom I found very frustrating and difficult to work with, either through lack of understanding, personality issues, or any number of other things. I also would have interrupted the caller, but in a much nicer tone, I hope.
And you sound like the type of person who definitely should not be in customer service of any kind. The "customer is an idiot and this is standard" mentality. Customers are human beings, and most are looking to have their problem solved. To call it a "cancer inducing call" means you need to get out of customer service, it's clearly not your field. If you can't handle customers calling in, and you don't like helping others, and you don't see customers as fellow human beings, then simply choose not to work in customer care/service. I would instantly fire you if you spoke about our customers this way, because we actually value and care about our customers.
@@calmwaves111 I treat everyone with respect, regardless if they're an idiot or not. Even you.
please do more of these😂😂
"YOUR PRODUCTS SUCK!!!"
"Thankyou very much sir *click*"
Usually when the customers call they already upset they are not satisfied with solution of the rep. They are close minded no matter what you said to them are not listening to you. As agent no choice you have to absorb all the bad words saying to you.
Perfect example of horrilbe customer service
What a jerk, I guess she is tired of working there.
customer rep don't give shit about your concerns
No empathy. Sarcastic tone. Heaving breathing on the phone could mean something to the customer. No recap on the call for the customer not to call back again. Though full control of the call, theres no GOOD Customer Service on it..
Fuck you, scumbag QA snitch🖕🏻
You can't be a Quality Analyst here.
Nice QA. :)
Exactly
I feel for her. I can relate
That's why you should never work in customer service - because you relate to the interrupting woman being hostile, and not the customer who would have been done minutes ago if he'd been able to finish his sentences
Same here its the most stressful job mentally that i know. Like all they need to do is call, state the problem,close their mouth and wait for assistance.
@@thinkingoutloud675 You could not pay me enough to do that job. Plus I really do not like most people.
Same here.. sometimes the clients are unreasonable and don't listen to reason.
When you have an irate customer on your previous call. 🐶 guys don't bend your frustration on the next caller.
Is there any way you can edit the captioning to make it accurate please? I work for a community college as an Instructional Designer and ADA compliance is a priority. Thank you!!
You have done all the best possible solutions but still you have got the NO survey result. Simple, you just cant please everybody. You have NO survey because you followed the policy and terms of the company, then you failed your score because of the No survey, then you were terminated from job because of that. Customers, our job is not easy. We do our very best to serve you not for our salary not for our performance scores. So please analyze first before you click the NO button on surveys. This could possibly leading to great consequences. As long as CSA treated you well and tried their best, please do not click NO on our surveys automatically offered after calls, you can just leave it. No worries, your feedbacks are escalated to our higher teams to improve our company's related outside services. Thank you so much.
Your job is not easy - which is why you shouldn't be doing it if you don't have the right personality, which you clearly don't. Not sure what you're on about with the surveys - if I click no to doing a survey, why would that cause you to be fired? Just means I can't be bothered.
Lol sadly I have had more representatives like this than nice ones 😂😂😂
Excellent customer service
She’s probably annoyed, customer service is hard, and you have to listen to EVERY customer. As a customer service representative, who works online, I deal with customer complaints like these all the time, but not everybody is the same. Ifs fine, if things don’t work out, but you shouldn’t say it’s bad service. We are all human, the customer service is human.
It’s bad service she rudely cuts the customer off and has a demeaning tone. Go find a new job if you’re that miserable.
Customer service is very hard - which is why you shouldn't do it if you don't have the right personality for it, as she clearly didn't. Making excuses is as ridiculous as a firefighter not bothering to go to a house fire because "it's hard getting through traffic and it was a straight male in the building so I wouldn't get any cheers for being in uniform". I don't have the right personality for manual labour jobs - so I don't apply for them. Don't apply for jobs you don't fit.
I dont Give a S*** how Stressful Her Day is Working as Customer Service Rep if She can't be a Little Nicer and Try being More Polite and Addressing the Customers Problem then she should have quit the Job on the Spot if it's that Stressful for her.
@@everydayfun9531 Not sure why the random capitals but good point. However, you seem angry. Remember, she's just acting
I think the customer service representative was sounding too aggressive towards the customer . She didn't show any empathy towards him, she shows a lot of mean and tiresome facial expression when all she needed to do as a customer service representative was show concern and show that she's willing to listen and meet his needs. She also shows her exhaustion in her voice at a point when the customer realize it was his fault by not checking to see if the bag was empty. She also terms her words to let him notice it was his fault and not theirs. A customer service representative should at no time let a customer feel guilty for calling even if its their fault. The customer is always right and that customer service representative didn't carry out her job quite as she was supposed to. She seemed as though she just really want to end the call. She didn't even show a smile on her face she was stern right through the call and customer probably feel bullied by the customer service representative. A customer service representative should sound pleasant at all time and show gratitude towards customers. They should at all times be ready to assist and remain that way and never let a customer notice your exhaustion towards them.
Yanique Alexander Empathy-shmempathy. A moron calls in to bitch about no suction on his vacuum cleaner, without so much as contemplating the possibility that the bag may be full.
Yanique Alexander And "the customer is always right"? Bollocks. It's a popular misconception, usually held by customers. 🙄🙄
😄😆😄😅😁😅😅😂😅
The issue isnt bad customer service, the issue is Tanya is bored of being some underpaid used up slave for a profiteering corporation (probably one that uses cheap Chinese labor) and the senseless rat race and working to pay rich wealthy companies all those Bills she is racking up.
Ok she was passive aggressive and very condescending. Even if the customer was in the wrong, she could have made a positive or lite of the situation. No harm done except she's getting paid to be uninterested!!!
Skittles Skittles boo hoo,customers are rude all too often!
Dude, what if shes tired do u ever think the other side of the coin before you rationalize the situation, sure she was passive agressive but theres a reason behind it isnt there?
lol these comments are ridiculous work in a retail store or restaurant with that mentality YOU WILL GET FIRED .
It's funny when you ask them how can I help you?? And they say well let me start by saying that when God created the world.... Yala yala yala. Jejjjee
The customer support rep lost control of the call from the begging and all went down hill from that point. The rep needs serious training on all levels. If she knew how to do her job she could have regained control of the call easily and helped the customer and properly represented the company she is working for. Years ago I worked for IBM on first level support before moving up and this type of performance would not have been tolerated - all calls were monitored at IBM and this rep would have been pulled in for coaching immediately and if she did not improve she would have been let go.
People act like this in call centers because they are toxic work work environments. Not because they are bad people. Working with IBM would have been B2B . Dealing with B2C is completely different and starts to take its toll on you. The general public are shitheads
This is the exact video they use for training were I work!LOL
I get dumb ass calls like this ALL the time and I respond like her when I am trying to get the customer to think straight, it can be frustrating, I don't have a rude tone like her, often, but I give them short responses, watching these videos to try and do better but sometimes folks call talk to me like I am a lap dog or something especially when they cant get a rate or availability of the hotel they wanted. Any tips? Thank you!
I think maybe from the beginning she could’ve asked him if he checked the belt checked under the vacuum And checked the bag at once instead of letting him ramble on and on . She didn’t have control of the conversation . Anddd she was rude . People need to think as if they were talking to the people in person
tip? dont work customer service...its a glorified term for servant. Work with machines, or better, ideas...but not for people
Atleast she said "okay. No problem". Lol. Still kept interupting and seemed impatient
I worked in a couple of call centers....I loved the jobs....I was one of the best representatives....I ve got several "certificates" of how well I did ect......I have been on customer end too and most call center employees don't care ...the thing I dislike the most is when I get to a representative after waiting good amount of time......the rep hangs up or puts me on hold never checks back so I hang up......now flip side, I would ve liked to have seen less people being very exploitive in language....company policy was you make effort to get customer to talk but three times of customer not wanting to quit course language then....I explain why I m hanging up the phone......then 2nd type customer just crazy...cust calls in has a problem not wanting to listen to me (rep) then call ends abruptly when cust hangs up then cust calls right back in gets me (same rep) cust is like...omg the last representative I spoke too was so rude and this n that....I had 2 customers I had to tell them I was the last one you spoke with x amount of minutes ago because they had unrealistic expectations.
🤣🤣🤣🤣🤣Looks like a Life Time Actress Yea Yeah they don’t want to Be Called an Actress.
I worked as a CSR for a month. Worst job ever! Glad I got fired because I couldn't handle it well.
To be fair, I would be ignored too.
The face is pretty accurate, but she needs to be online shopping while he speaks so it can be the real rep experience.
i think the girl in video could've been polite, the customer was so kind.
What a horrible rep is this girl... if she had took my call I had reported her bad behavior to sup.
She's not rude
Are you from Russia or Harlem?
Tanya is hilarious!
after taking call one right after another and dealing with assholes who want you to wipe their diaper and perform miracles through the phone, you get a defensive attitude and get to be predisposed with good customers. It is much harder to handle than just following the callflow protocoles. Whiney customer don't coperate at all, and this attitude is the outcome from all of that. training is the must unreal thing vs what you actually get to face.
Is this a training video.?
Ok dude how did you not reach 1 mil yet LOL
Blondie is rude. She won't let the customer speak his case.
What do you think has been Richard Branson’s biggest disappointment?
This is totally unrealistic. Customer service jobs require a lot of multitasking, especially typing, even for calls where no one is on the other end or hangs up just after the connection is made. No customer service rep has time to just sit and listen.
I'm not sure why this video has thumbs down, unless people are expressing their views on bad customer service reps in the like/dislike section. I don't believe this video is meant to be a comedy skit with production value fit for saturday night live (though I see absolutely no faults in the video-- bravo!), it seems more to be a sort of "[stock]" video, or general example and definition, of bad customer service representing.
What a horrible service rep, she should’ve just done what I did when I was working for a mortgage company…. Leave the customer on hold for an hour and fall asleep until the cyst hung up. 👏🤣😉
Lmao, I remember doing that
Love it!
She did nothing wrong and i thought this was a great call. Keep up the good work sexy white woman.
Listen to the tone of her voice and then you'll understand
@@kubotaman1985 stop being sensitive and then you’ll understand
@@justpassingby3409 How would you feel if you got bad customer service? Your tone of voice has a lot to do with how you deal with a customer
He just wasted her time
Shitty office job, no wonder.
I think that guy was stupid
+inturn23 he was a fucking idiot like you... what kind of man asks a woman for help lmao
A man that doesn't even know to change the bag on the vacuum, that's who ;)
This is not the right position
I work at a call center, this is so painful to watch 🤦♂️
Yes cause customers are stupid
this is for orientation purposes at Kirby
I mean I see no issue here. Customers always go on this long pointless tale of a issue and what led up to it...what they had on at the time the issue occurred. They never just go straight to the point. I cut my customers off as well when it comes to technical support...I'm here to provide a solution not hear ongoing pointless rants, etc. I'm straight to the point lol a few probing questions..ok that's the issue, heres a resolution ..alright have a great day 😂
this is required for school
Awesome video, Gary. U just got a new sub and a new like!!! :)
How does this have 133k views?
She is so so rude
looks faked. She is the only person in a busy call center?
See this is the problem no one wants to hear this dude lifestory, but the women could have been a bit more polite at the end not make it so obvious Dammm gurl.
I think that’s the point . Not the point that customers are annoying but the point that you still have to stay professional and doooo your JOB . I worked in retail and restaurants also and with that attitude I’d be fired the first day
Really awful!!!
Dusra ny dek ta tu be deki ga na tu dek ne bad deleted
Bad habit. No Empathy, No Acknowledgement and No Reassurance...
Another thing, she interrupted the customer.
this representative is ridiculous
Hi
You dont need to call a center, help your self..is my that you are on useles dont wase my time calling that you can resolve
Randy toilet kaya is ly bije raka
honestly was not bad.
I don't think she was bad
Even if the customer made a mistake that’s your job to still be polite and professional. If you’re that miserable about having to “deal” with customers go find a new job. No one wants to talk to you either.
Boring.
Sorry but she was rude
Fake.
In the Name of Allah-the Most Compassionate, Most Merciful. All praise is for Allah-Lord of all worlds, the Most Compassionate, Most Merciful, Master of the Day of Judgment. You ˹alone˺ we worship and You ˹alone˺ we ask for help. Guide us along the Straight Path, the Path of those You have blessed-not those You are displeased with, or those who are astray.
Yawn
Fake
lol of course it's fake. I think it was good acting though!
brown beaver