AirTag Exposes DHL Fraud (no joke)
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- Опубліковано 30 лис 2021
- Earlier this year, I shipped several AirTags across the world. While my AirTags to Tim Cook and Elon Musk made it, the other two bound for North Korea didn’t. In this video, I’ll finally be sharing why that is, and will talk about how this lead to me uncovering some dirty business practices from DHL. It’s so bad, that I truly am convinced DHL are committing fraud.
Part 1: • I sent an AirTag to No...
Part 2: • DHL "Lost" My AirTag P...
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Instagram: / mega.lag
Twitter: / megalagofficial - Наука та технологія
Apple never realised that the most popular use for the AirTags would be testing the integrity of courier service companies.
Weird is also that DHL has office in North Korea
@@Hilariusgamer Well how else do you think Kim Jong UN imports his cheese
Nah. They knew.
Yea they did
The media just reported AIR TAGS are used to steal cars, gas, etc.. its APPLE not DHL thats the issue
Having worked for DHL, I'd recommend you grab your package and walk to your destination instead of trusting DHL.
Underrated comment
how do you casually walk into and out of north korea
@@channelwithnotopic u have a higher chance of getting a north Korean visa as an American than the chance of DHL delivering the package to any destination 😄
@@c_kurosh if i was the creator and this was a comment i would pin this
As someone who's received things through DHL, that's probably a good idea, saves you a tonne of headaches. Delivery to pick up points has mostly gone OK, but delivery to home address is a disaster pretty much every time.
I used to work as a shipping clerk, and after one too many "lost parcels", our company canceled their contract with them. The joke is that DHL stands for "Day and a Half Late".
I always have problem with DHL when I order something online or when my employer sends something to me. If it's lightweight, it's always marked that I wasn't at home (even though I'm at home all day). But when I order something heavy, like 60kg of cat's litter or something from abroad, it magically can be delivered on time. It's so frustrating that I can receive package from abroad faster than from my own country because of that
DHL ist gut
oh man thank you for this comment, i thought i was crazy w the whole lightweight packages and them saying im not home when i most definitely am home
Best order 20 kg of cat litter with the light stuff.
Indeed
This has became so much bigger than just AirTag's now. lol
Truth
I want to like it but that would mess up the 420
ye
Airtag’s what?
Yeah but I doubt this will hit news headlines
Step 1: Send some junk to NK
Step 2: You parcel gets "lost"
Step 3: Say it's worth 100€ and request a Refund
Step 4: Profit
The other fraud lol
@@rkan2 if you can’t beat them join them
@@iFeederr "if you can't beat them join them" rofl
Love this. Im trying it lol
Wait what? Lol I my try this
A friend of mine was once a truck driver for DHL. The drivers called the company; "Drop it Hide it Lose it".
I deal with DHL daily as a small business, the amount of time they loose or just return packages is shocking. Always the same excuses given. I very nearly had to shut down because DHL were claiming items were delivered but my clients never received the goods, this lead to a fraud claim that almost cost me my livelihood.
DHL lost a shipment of robots from my companies' assembly department to a customer across the border....worth $550,000. They said they lost it and wanted to pay us back $10,000 based on our insurance coverage for the package. We threatened to sue, 3 days later the packages were magically found at the logistics center in Toronto. Woops.
That’s wild. But isn’t there a more secure way to transport a half million $$ of goods?
@@Toothily yea, a shipment company. There are a lot more options from shipment companies than you usually see. This includes heavily insured things, freight options, and many others. I wouldn’t recommend DHL for it, but you use a shipment company.
dhl once lost a 1m x 1,5m door from a distribution board (HOW???), after a month of paperwork an waiting they refunded it, and magically after like 6 more weeks the door suddenly arrived at the receiver
Hence why you dont use DHL but actual, reputable freight fowarder. Where when you call the office you get to speak to a person in the same country as you, and not some robot from India
unbelievable. they sound worse than couriersPlease. and trust me, their service are horrifying.
The airtag in Beijing is probably sitting abandoned after the package was opened. You should hide an airtag inside something useful so if the package gets opened/stolen or sold then you see it leave the DHL depot to another company or house.
hope hes does that.
That would be a great video!
I hope that the outcome would be same, so at least DHL only gets caught defrauding an not stealing.
Stuff a teddy bear with an airtag
As keychain with any sticker like bmw or Mercedes logo 🤪
Put one in a teddy bear.
I stumbled on your last video on the airtags and dhl which led me to this video... I have nothing but horror stories with DHL. I will not use them anymore because of how bad they are.
On MULTIPLE occasions I had packages sent to me and while I was working from home, sitting in the front room where I could see outside, and with two dogs that bark at any movement within 3 houses either side of us. None of the packages ever showed up by the time they said they would and the website tracker would suddenly update saying "Attempted Delivery, no response. Tag left on door, will retry"
Each time I would look and no note on the door or anywhere around the front of the house. Dogs never barked, and when I checked the security cameras that look all the way down the street (I live in the house at the dead end of a culdasac).I couldnt find a single frame of a DHL truck on our street for the whole day.
When I called DHLs local center they were always rude and dismissive and claimed that the driver attempted delivery and I wasnt home. I would have to wait another 2 days before I could come to the center to pick up my package. On the final call the manager even tried to call me a liar when I offered to show him the video showing their trucks never came down the road. The package was delivered the next day by another local carrier.
Since that last failure in a string of bad service I have refused to deal with them ever again and always opt for other delivery options when they are listed as a choice.
The main supplier for my former business switched to DHL at one point. As everything I sold was custom-made and all the supplies were custom manufactured for me by the supplier, I needed reliable shipping. DHL did not provide that. At least one out of five shipments was "delayed" - arriving well after the promised delivery date/time. One out of every 20 or so shipments never showed up. DHL would claim it had been misdelivered until I would point out that tracking showed no delivery anywhere. They’d then say it might be lost but that I should wait to see if it showed up. This went on for nearly a year until my supplier switched to FedEx. They also raised shipping rates, but it was worth it to actually get my shipments.
Them lying to their customers is Fraud! Like you said, getting a refund doesn't always matter when the sentimental value of the item is far greater. Make this video go viral so that they have to react!
I tried to get a quote for shipping to NK and it comes up with an error. Maybe they changed something?
I was really hoping he would try gaming the system by insuring the parcel/item for a large figure..like a couple thousand. Then the refund is making bank. Tho I bet they go looking for it for real.
This is absolutely not fraud... They don't know where the item is so they pay for it... just because they find it later doesn't mean its fraud.
you cant just make a video go viral;
@@Nathan-cv6sm but they say they did look for it when they did not.
So what I gathered out of this is, if you're having a hard time selling something, just use DHL and ship it to North Korea. When the inevitable happens and your package is "lost", request your refund for the item value. #BigBrainMove
Fight fraud with frauder
in fact you dont even need to send that item
just send a note or a rock and say its worth some amount that they wouldnt look into it XD
@@cykablyat9163 Haha great point! I think we should do more testing and see at what dollar amount their team actually starts to investigate rather than just send automated reimbursement lol.
@@blueburger4 this isn’t fraud though
@@ericespinoza4905 I guess you're right in the sense that there would be no legal way to prove intent in that situation but technically knowingly exploiting a corporate vulnerability for money with no intent of proper use of the service is, by definition, fraud as fraud is "wrongful or criminal deception intended to result in financial or personal gain." And, in this case, you would be using deception for financial gain without express permission to use their services in this way which would constitue "wrongful"
I can confirm some of these nightmares. I've had the displasure of being forced to use DHL as a carrier for the fact that I wanted to buy something that was only sold in Germany, and *had* to be shipped through DHL. I've never had a delivery go to plan. first order took three months to be shipped, in which time, the company i ordered from sent a replacement (which arrived before the original), and my girlfriend had shipped me something from america, it went from where she lived, in the middle of america, to california, and thrown on a boat to go to the east coast whereupon it was "lost at sea". fuck DHL.
3:48 The typo on this label really somes it all up
*sums
The typo on this comment really sums it all up.
Cool investigation Bro. You asked what will happen to those packages in the end… DHL will probably auction them off. People buy them at auction and then call the original recipient and try resell it to them, this is what happened to me anyway.
Omg karl is here too! The real king of investigations!
Cheers Karl! Thanks for sharing that with me - was that with DHL or a different logistics provider? Also, seen quite a few videos from your channel - always a great watch!
@MegaLag package the package was with DHL, but the auction might’ve been run by Indian Customs, I’m not exactly sure who ran the auction. But I was mega annoyed when some guy called me from the auction asking me how much I’d pay for my package!
That’s bad on so many levels! Especially given they have sold both your belongings and your personal information. Not good! DHL recently contacted me about my investigation and agreed to answer some of my questions. One of which what relating to what happens to lost parcels. Their response was this: “Within our own network, such parcels are delivered to the recipient. If that is not possible, they are returned to sender. Should that be impossible as well (for instance if the address label is illegible) the parcel is taken to a special facility where it is held while further investigations are carried out.”
So if your parcel was with a DHL partner in India, I guess it falls under their “lost parcels” policy.
Hi Karl ,
Do you want you parcel?
Karl - Nahi chaye ji
Apple: We’re creating AirTags to help you find any of your lost items!
MegaLag: We’re gonna use them to tear down DHL.
AirTags#:The Company Exposer
DHL:prepares anti-airtack machine
2 replies lol
This was trippy. Strange to me because where I live DHL is generally the best courier. FedEx being the worst.
But yeah this whole saga has been fascinating.
It'd be so cool to repeat the experiment with different courier service companies and do a comparison!
I can personally confirm once DHL refunds you, the package sits there for 6-12 months before a worker opens it and takes whatever is inside for themselves lol
Next video should be him jumping on a plane and confronting the worker who took his airtag home.
How do you know they open it and take it vs just throwing it away?
@@RoeRogers Well considering he said "I can PERSONALLY confirm" he might have some inside insight into their operations 👀
@@Studio23Media true
@@Studio23Media He's the guy that takes it all home.
2:50 As one of a common South Korean man, it's just hilarious reading those comments saying "ship to SK in order to drive across the border to NK". Fellow foreigner friends, it is just IMPOSSIBLE. It's not like crossing fences and walls from Mexico to US. Armed forces are facing each other with rifles and cannonballs. I was part of them too.
It’s not that easy to cross from Mexico to the US border either lol
@@jordipalmos7544 The DMZ puts the MEX/USA border to shame. Armed troops, Machine gun nests, live ammo, land mines, claymore mines, barbed wire, spot lights, and plenty of walls and fences, not to mention the two Armies quite literally face to face with each other.
@@MrSirwolf2001 that I already know but there are much better examples of an easy to cross border
@@jordipalmos7544 im sorry man but i literally have seen people climbing under/over a tiny fence on the MEX/USA border. its the best example to use for a few reasons 1: its pretty easy to cross illegally with enough effort the SK/NK border is not 2: DHL and other people/companies/whatever can cross it with permission (literally NO ONE can pass the SK/NK border for no matter what reason) 3: it observes somewhat of a armed protection/guard and isn't like the CAD/USA or similar borders which mostly does not 4: its the most well known border in the world so acts as a good comparison that anyone can understand
@@user-kw1bs4sb9d yea over 90% of people who try to escape North Korea fail
I work as a cargo screener for an airline, DHL is one of the worst couriers we deal with on a regular basis. Since we’re also a mail hub for a smaller community, the amount of emails and messages we get from clients wondering where their DHL packages are is outstanding.
3:42. “Blocjed “?
Bljoced
He was there when the world needed him the most.
I dont give a shit about him, or YOU.... im gonna go pop a perc then play some games..... dont think i need help from him with that....
@@TheTManShow then stop watching
@@TheTManShow cry
@@TheTManShow cope and seethe hater
@@TheTManShow AMEN 🙏
To my knowledge, packages that no one claims in China are usually openly auctioned/sold to people, either on the street by deliverers or online. This is a way to get rid of abundant stocks of non-claimed packages and make a little profit. people also get interesting stuff by paying very little amounts, since you can't tell the things inside from the package, usually they range from 10 RMB to 50rmb depending on the size. I personally never bought one because I live abroad, but I would very much like to try it when I return back to China one day.
I live in Beijing, China and wondered if you had any more info on this as I would like to try it.
@@samkelly3655 I'm not sure about Beijing in specific but you can find local auction sites (physical not online) on Weibo Neighbourhood Events. It's not unusual or sinister though, in the UK the Royal Mail has such auctions every year for decades. Perhaps the only unusual thing about China is that it is very normal for them to just rip the original address tags off after it could not be delivered, while in the UK they're still left on.. Bit of an incentive for disgruntled low wage employees of China Post to try getting away with ripping tags off and auctioning it off.
@@samkelly3655 ge tout
That so messed up
@@artygunnar what else are you gonna do
DHL package 1 : failure
DHL package 2 : failure
DHL package 3 : failure
DHL? A permanent failure in all countries...
A few years ago I ordered some 17 seasons of Midsomer Murders on DVD from Amazon, and DHL was handling the delivery. What arrived was a banged-up box with some energy drinks. I rejected it to the delivery guy himself, and told him that's not my package, even though it had my package's number.
From then on I got Amazon to send it to me again, and left them to deal with DHL's incompetence.
How were the dvd’s?
I love Midsomer Murders
To clear up the confusion on why packages arrive in Niederaula: There is a customs office there for inbound international parcels (one of a few). So most likely your parcel has been returned to Germany and is now sitting in the customs office or DHL facility there. Might be worth a shot to phone/contact the customs office if they have the package.
ya was confused why things would be sent to north Korea out of every country.. i mean it's north Korea like the only thing i could see get there is from Russia or China like "DHL is commenting fraud is the only thing that makes sense to me" the only thing that makes sense to me is North Korea blocking all packages although the fraud is saying they deliver to North korea
i mean how many areas could someone send a package there from out of the country..
@@knightwolf3511 The fraught though isn't just saying the can send there when they can't but that they claim losing the package without actually even trying to get it and send it back to him.
If it is something you value you will prefer they bothered searching for it and sending it back to you instead of just offering compensation.
@@SIPEROTH the package was most likely ordered to be seized by an intelligence agency
@@knightwolf3511 Or that China is blocking the package? (about the package stuck in Beijing)
@@credit__devin yep, it was caught up in Beijing and was heading towards German ambassy in North Korea, this would make it interesting for any intelligence agency to check what's in...
They're so stunned that someone is actually sending something to North Korea that they think it's a mistake
Mail to North Korea should only be addressed to DPRK, however, when sending mail to my gf's family in Pyongyang, the post are like 'Where is this?' and write underneath 'Korea'. Lol
@@Steveinthailand Your gf is North Korean?
@@linux_fox Back in the day we'd just say our fake girlfriends were from Canada.
@@Steveinthailand Catfished by Kim Jong Un? Yeah, we've all been there.
@@edsanville Catfished? I'd be even more enthused. Kim is a sex goddess. The peak of male performance
Thank you for this project and for exposing DHL. Now I know why my parcels took forever to deliver and why the tracking was so off. It would say the parcel has left the facility or the parcel is in my state and will be delivered in a few days but it always took weeks to be actually delivered. Thanks to you now we know when it said the parcel was in my state it probably didn't even leave the other country or was still stuck at JFK or other major airports. I got 3-To 4 parcels from DHL the past 3-4 years and every time I had to contact DHL and took weeks to get a response which was nonsense in the end. Overall it was an amazing project and all 3 parts were really fun to watch. You just got a new subscriber.
Of course there is going to be a lot of lag at the facility.
The package arrives, it sits to be sorted.
Gets sorted and eventually scanned, their tracking updates, it sits.
Gets moved to an area to be loaded, sorted again, scanned, updates its “left the facility” but really it’s with everything else ready to be loaded. Eventually it gets loaded and actually flies out.
Basically, “left the facility,” is a best case scenario where its in a mail cart, at a “terminal” ready to depart but for whatever reason (likely volume) hasn’t yet…and that’s likely some logistics on how the plane is packed and items are prioritized to be loaded, plus factor in a bit of employees shuffling things, a cart gets pushed in front of another one, etc.
Quite frankly one of the most interesting reviews/investigations/test I have seen when compared with the majority of content on UA-cam!!! Very good and very interesting, I hope you find a way to take this further….
Follow up video out soon! Very interesting turn of events ;)
It’s sad that they were able to do these kinds of things before with no repercussions. Thank you for discovering their issues and informing us. 👍
if ur dead, fly there and help us to find more things
There’s still no repercussions. They’re still able to do these kinds of things
yes, this happens all the time. They all do it. When I worked at Fedex Call Center, I would call the depots (as an MOD), and multiple times, the reps would admit they'll just mark it lost and check the box for refund approval.
since most people do not insure the package for anything, it's less expensive to pay you $100 than to hire more employees.
IF you are sending something priceless/ unique/ heirloom, there is a service for those called White Glove Service, or Custom Critical. It's not cheap, but it's hand to hand transportation, logs, everything.
Need to move a killer whale? Customer critical.
A priceless artifact? Customer critical.
The bath water of that streamer you spent your nest egg on? Custom critical.
Their success rate is amazing.
every company has this type of group. if it's that important. Use them.
But DHL is total fraud.
I wouldn’t be willing to pay those prices personally, but i think we’d all agree that we’d be willing to pay a little bit more for shipping if it meant more care and respect at facilities. I’ve worked at FedEx for a few years now in warehouses and I’ve seen the way they treat stuff, and the attitudes managers have towards them. And if something is broken, or gets lost or something, the numbers they deal with they just don’t care. It’s corrupt from the ground up. Ultimately the blame belongs on the owner of the building. Because he is the one (in my case) that oversees everything and allows malpractice to go on for the sake of profit
Might not be relevant now but from when i last looked at those prices, getting a pallet (500 lb) with a commercial-grade carrier (or even hiring a semi and driver in the original usecase, a 300 lb fine glass/marble 3d engraving from the rockies to ny) would be cheaper and superior in reliability
Even just a letter was cheaper on pallet which was rather amusing when the guys decided to send one as a joke
Dude we got the same thing at DHL, you can send anything you want, anywhere! But the whole package lost thing is a real thing in the whole industry! From Amazon to TNT! They all do it, tell you the package is lost, but not doing its work properly to find at least your package...
@@Jetsonn I can only imagine how it's like inside those warehouses... Like, if the author of the video got refunded and the package was abandoned at the warehouse, I imagine that's not the only package in that situation. I mean, the places should have piles of stuff that is simply forgotten there. And then I wonder, how much space is wasted with abandoned packages, and how the place should look like so no one gives a f* about that. It's not like a commercial warehouses where things are "in stock", at a delivery warehouse things are supposed to move, so if you have a package that is sitting there for some weeks, something is clearly wrong!
This shit sound like a ad u a co owner of customer critical? 😂
legitmade me watch this 3 part series all the way to the end one after another, good job
As someone who worked as 'handler' for one of the big internation shippment companies: most people in the comments have no idea how the shipping depos work (granted, I myself have only seen one).
(so in a lot of detail specific to my experience)
packages come, get thrown on a conveyor belt. Then you have cages next to the conveyor belt, with labels as to where they will be shipped. Humans walk by them, and put the packages from the conveyor belt into the appropriate cages next to it.
Some packages may end up lying on the ground for various reasons, like waiting for customs. Generally, people are pretty responsible and try hard to get everything shipped properly. But if the guy who got hired yesterday picks your package and throws it into the wrong cage, that alone gives it a two-day detour.
In some places in the depo, there are bunch of packages lying tjere for days. Usually waiting for something, but if a package get mixed in there, or everyone forgets what is the package waiting for, it will take weeks, if not years, before someone questions why it's (still) there (everyone has their conveyor belt to worry about, afterall).
(here comes my speculation, I was never involved with these processes)
Even big packages csn easily get 'lost' this way. The tracking system might then realize that [delivery company] had the package for weeks, conduct an 'investigation' which consists of checking how long ago was the parcel's barcode last scanned, if it is too long ago, and sends an automated email offering to refund a sender. If the sender refuses, or even throws a big fit like threatening to sue, the depo manager might take a trip along those packages sitting there for weeks, and try to find yours. That how a package, about which's location nobody genuinelly had any idea can be found the day after.
I hope this lengthy essay maybe helped you understand the not-quite-but-brink-of chaos atmosphere, and why the delivery companies sometimes seem so gosh dang inefficient, when in reality they simply optimize for average delivery time without worrying about the gone-wrong cases.
You acting like any of this is hard to discern if a person just spends a moment thinking is hilarious. Writing a whole essay to say, yup, it works just like anyone with a working brain would assume it works😂
In 2007, I was an Operations Manager for a small camera shop that did 50% of its business during Nov-Dec. we switched to DHL given the rate savings. It was a nightmare; out of a sample size of 35,000 packages, around 30% of them were lost.
DHL was notorious for losing packages domestically at that time. I’m not sure if that’s the case today - or whether they do domestic first party shipping today.
We need more parcel services that deliver to far away countries
They are still garbage. I get furious when I see I get a parcel by DHL, because I know they'll be to lazy to properly deliver it and I 8/10 times have to pick it up somewhere although I'm at home for the most part.
First of all amazing video again. My mom actually works for a company which sells lot of repair parts for big machines. They send most of their parts via DHL. Here comes the interesting part: When they send certain power supplies or cables via DHL, 4/5 things get lost in the same DHL logistic center every time. They are all being marked as unlocatable. And these type of power supplies and cables are very rare to get at the moment.
Interesting! I've had a few people working in logistics reaching out to me. My guess is that if the parcel is very small, it could be falling off the conveyor belt line. If she wants to share her story, feel free to reach out. I keep everything 100% anonymous!
wow i never, really neverhad such problems with DHL, neither DPD, FEDex. Hermes nor GLS - only the letter offices are scking hard, they "lost" a pocketmoney letter from my grandma
If it's such a common occurrence why do they continue to use dhl
@@Makalon102 Yeah, that's the real question! Why does "The Big Machine Part Store" continue to knowingly send these specific parts through DHL?
Is this company large enough that such typically costly interruptions/financial losses are inconsequential?
Do these 4/5 lost parts fall under any specific tax deduction, or could the loss of these specific items be turned into some form of gain, working in unison with someone else?
😁Stranger things have happened, but usually on account of laziness, and not any sort of villainy like this. 😁
Anyway...what sort of power cables are very rare at the moment? Can you get specific _on that?_ 😁
@@Makalon102 Not sure why I started asking you...😂
My mom sent a Christmas package for my kids across Europe (between EU countries!) first week of November 2020. It never arrived. After 6 weeks we started to raise questions (shipping time with the slowest option is usually max. 2 weeks), and DHL bounced us around telling me "the sender needs to investigate in their country", and my mom "the recipient needs to investigate in their country"- effectively refusing to investigate at all.
After opening a case with the consumer protection board in both countries (not sure if your country has a similar institution) the package suddenly arrived at our door. In the middle of July 2021!
So, we got to explain to the kids that their Christmas presents from Grandma got lost by the post office. During a time we were not able to visit in person.
Unless you are sending between businesses, it is never about the monetary value of the goods shipped.
I used to work as a supervisor at one of DHL's competitors and I'd often get tasked with finding lost packages.
I really enjoyed trying to piece together what happened and why, and ultimately working to recover the package if possible. Most of the people I worked around shared my enthusiasm for trying to solve these mysteries, but if enough core workers at DHL just don't have the motivation to do the right thing I could definitely see how packages can simply go missing and nobody wants to claim responsibility for finding them.
Yeah, thats because its easier to just watch youtube for an hour, falsely state that you tried and were unable to find the product, it really comes down to character which i'd say more than 90% lack, which is sad really.
I am so glad that there are good people like you trying to help very frustrated individuals find their lost goods and return sometimes priceless items and heirlooms, it puts a little bit of my faith back in the shipping industry
natural selection. it could be expected that economics maximize productivity by discouraging folks wandering from their assigned locations/duties and disrupting the intended flow of production. deviations and irregularities are time-costly to correct and would have fewer agents to attend to those isssues- it's competition forcing unsatisfactory outcomes for the few whilst maximizing the benefit for the greater.
ie we get what we pay for - when alternative service providers are forced out of the market we are left having to accept whatever standard that remains, but the door is always open for pioneers.
@@laszlozoltan5021 you could have just said "they don't get paid enough to give a shit about your package"
A comedian called Joe Lycett investigated a delivery company called Hermes. Basically drivers were selling off parcels with many of them ending up at auction houses. It's an interesting watch and sad for the customers
Hermes? We know them as Herpes...
Because that's how it feels when they are the ones delivering your package.
@@Ultrazaubererger as a British person this comment is funny as heck
@@axethepenguin I'm kinda confused now... Why is it funny if you are British?
Does it have to do with the word package being used for genitalia?
@@Ultrazaubererger Hermes is popular here
@@axethepenguin Oh, that's interesting and way simpler than I thought :D
I noticed at 7:41 you have a dual screen windows setup. Yet you have a MacBook in front of you for most of the video. I’m interested to know which platform (windows or Mac) you prefer most and why. Cheers from crappy Los Angeles.
Home in Stavanger/Norway, DHL rings my doorbell, leaves immediately, and sends me a text that I'm not home and need to pick up my package at my post office. I get the message when I see them drive out of my street. This is their normal way of delivering on the dor. It takes 8 hours longer than delivering directly to my postoffice like a more serious shipping company.
The camera setup, the graphics, the smooth editing = 👌
try putting the insurance value up to the max, you will probably find they go to a lot more effort to deliver or return your parcel!
@@rockyrocker23 A high-value, light-weight package is conspicuous and likely to be opened by customs agents along the way. Better to send bricks.
@@mpf1947 or weights that weight a certain amount so it seems legit
Problem is you need to pay for the higher insurance
@@walker4541 Easy to do, send some actual gym weights, they are benign but could weigh a lot so cost would be more to ship,
the way to increase the value of such an item is to claim they are signed by The Rock or the Mountain, as in famous body builders or wrestlers etc,
the results will be interesting for sure .
Regular DHL insurance is already 500€
your intro and outro are amazing, probably my favourites Ive seen so far
In other words, DHL is just like USPS. They don't communicate with each others within the company.
I work Sunday as their CCA and one day I had to pick up packages from other station. The next week the next manager said "they always drop off here" at the station where we ship off packages. That's only half true because what they told us the day before was completely different. Most of the times we have to transport 3 entire skids on a 2 ton truck back to our station for departure.
At least you spoke to someone 😂 Here in the UK, it’s literally impossible to speak to a human at DHL. Every contact number goes to an automated system with no option to speak to a human. Literally the worst courier I’ve ever dealt with.
Hermes are not good either
I had some strange things like this happen but with UPS. I was moving house from UK to France about 1 month after brexit and sent 2 large-ish boxes to France. Both boxes ended up as 'missing' on the UPS website until I opened an investigation. One box ended up being sent about a week later and arrived to me another week later, with the 2nd box still nowhere to be seen. Anyway the 2nd box got reported as missing and I managed to get the compensation (the box contained a fricking gaming pc). But then mysteriously 1 week after I received my compensation, the box arrived in France. Still was missing on the UPS website and the stickers on the box showed it had been shipped from UK to Adidas in Germany for some reason, then to Reebok also in Germany (idk why, there was nothing sporty about the box lol), then back to UK. Then somehow it ended up in France at my flat. No idea how but hey, still got my compensation and the PC still works
Of course the box that has a gaming pc isn’t sent to you immediately…
At least in many german facilities UPS is still sorting by hand. Employees need to know the zip codes by heart and sorting errors are pretty common.
Haha niceeeee 👌🏻
UPS smashed my items to bits when I moved countries and never paid me back for the damages, was also a desktop PC with screens and whatnot in the same parcel. :/
Kinda think you deserved the hassle for moving to France of all countries
wow. thanks for bringing light to this very serious issue. I am waiting for a DHL packet from the states. i hope it arrives. But from now on, i dont think i will be sending freight via DHL, nor will i be receiving future orders from DHL from any sender.
I hope part 4 is coming!! Such a good series!
Not surprised, the amount of packages that "vanished" here but ended up sitting in some warehouse and them not telling me until after bothering them for months on end, made me pretty much realize that DHL is comitting some kind of fraud.
DO you really think such a huge company would make plans to defraud customers on purpose?
@@GigabyteWorld yes
one time my mom bought some wallpaper online and it was delivered by DHL, but the person who delivered it just put it outside in front of the door where it was getting wet because it was raining. Would it have been put 1 meter to the side, it would've been at least mostly dry. All this would kinda make sense if my mother wasn't home, but she was home the whole day! Imagine the confusion and anger when you go walk your dog and you see the wallpaper (which was quite expensive because it has a picture on it) is soaking wet and completely ruined
You mean the wallpaper wasn't packaged air/wter-tight? That detail alone makes me doubt the truth of your story. They pack everything in tons of plastic left to right and top to bottom these days.
@@dingus_doofus There is a trend now to have "Green" packaging which tends to produce more waste by volume and weight but it's at least biodegradable. So that means things that used to be wrapped in plastic are instead wrapped in heavy "weight" low grade paper and very rarely have I seen it have a wax waterproof coating as that would interfere with recycling and therefore not be as "Green" as it could be.
@@Jack-yl7cc (Bees)Wax paper.
I hate the silent drop-offs when people are home. It happens so often. I have cameras so I can go back and confirm that there was no attempt to ring the bell or knock. They just drop the package and go. Infuriating!
@@dingus_doofus no they didn’t, or at least not enough. It was out there for quite a while and since I live in the Netherlands it rains a lot and fast. So even when they would’ve packaged it that way, I doubt it would’ve prevented this situation. There’s just a huge difference between people contracted by DHL and people delivering for DHL. The latter get payed by each package delivered so they sometimes have to rush stuff to make enough money
The trend in late stage is that humans are too expensive and are in the process of being phased out.
As for shipping, it'll be a mix of fraud and incompetence-abetted fraud, with the incompetence also being fostered by the scheme. I have been upset about the crappy quality of shipment tracking from DHL and such for years, and then I ordered something from China and was amazed at finally witnessing modern technology used as it should, with detailed and immediate status updates about the path of my shipment across China. Then roughly when it entered the EU, everything went crappy.
I worked for costumer services for another big company. They wanted me take care of every call under 2 minutes, and we had a lot of standard answers we could choose from. I felt like a puppet that had to dismiss clients asap with them feeling satisfied. I couldn't do that and tried to really help. But yeah, that costed me more than 2 minutes. College's who did 'answer' within 2 min got applauded. I left the job quickly.
These companies way to deal with mistakes is dismiss asap.
Sorting and logistics facilities are supermassive and incredible complicated, I worked at a UPS with over 50 miles of conveyor belts layered in a pit three stories up. Plus Your packaged only gets scanned on the way in, then on the way out, and in between it’s just one of half a million packages sorted a day. When we lose your package it probably hasn’t been stolen or shipped somewhere it wasn’t supposed to, usually it’s lost because it’s sitting in a dark corner somewhere satan wouldn’t even go, wedged between some machinery waiting for something to break down so it can be found, or it has a tag thats missing or been damaged. Even with GPS coordinates we could never find much less identify your year old package.
Disclaimer: Though I was employed by UPS I do not represent them in any way and these statements reflect my experience at one facility many years ago, but not any PR materials or training I received.
Especially thin envelopes like these airtags were in. I can completely believe the second package just slipped off a belt and is collecting dust under a machine somewhere.
Would you say a package has higher chance of "survival" in the conveyor belt jungle if it's bigger and a proper box? I mean there must be a threshold of size where it's impossible to be stuck somewhere without causing noticeable disruption.
@@Martinit0 I guess something the size of a football would be alot easier to find, and if the tag was illegible we could find it and repackage if you report it quickly. My job was to “walk” conveyors after they were “safely disabled”, and there were some large things I easily almost missed because the “disabled conveyors” were moving at top speed.
@@a_plus_luxe3426 they have a very broad definition of disabled and safe
Theft is the obvious answer to a lot of these supposedly missing packages
Love the video, and I'm eagerly awaiting another update. Some remarks:
1. Yes it is cheaper to just refund the customer because the standard liability of DHL in case of a lost shipment is minimal. They are not required to reimburse the total value of big-ticket items, except if you bought insurance for a declared value at a surcharge, in which case the insurance pays.
2. I believe it's the expensive DHL Express that actually ships to North Korea. You're not shipping using DHL Express but using the much cheaper DHL Packet, as evidenced by the references to "postage" in your screenshots (DHL Express has no such thing). It's also the cheaper DHL that generates the largest share of the horror stories, although DHL Express also has a few.
3. If the parcel is found after the shipper has been refunded, the contents are auctioned off or destroyed, depending on the estimated value.
The algorithm must be fed: i love looking at the view count at points in time in your intro ^_^
Back in 2007 I got a replacement LCD monitor delivered by DHL and the faulty one was taken back in the same box. After a few weeks I was pinged by the store that they hadn't received the old monitor back.
After a 10 minute investigation I was able to track down the package using the initial tracking number assigned to the replacement LCD. Turned out that after delivering the new LCD, the guy was supposed to put a new, return shipping label for the return package but apparently he failed to do that. So the package with my broken LCD went back to the sorting facility and was sitting there for weeks. I then spoke to a few different DHL representatives and none of them could track the package while the store was getting more and more angry over me not returning the broken monitor...
awesome series! keep it going (and of course, gotta test ups, fedex, too ;)
Always free likes from replying to verified comments bruv
Anyways, besides that,
Schmanke? More like Schmonkey.
USPS is the only good delivery service.
Especially FedEx! I work there and I’ve been trying to expose them for a while. So much bs going on in the warehouses I’ve worked at
Have you ever considered that maybe you should send it to a different location. Domestic and international logistics companies work hand in hand with central and foreign intelligence, hence why it shouldn’t be a surprise that Dhl lied about your packages. It is most likely that some intelligence or security agency authorized the packages to not be delivered. Try sending a package to a country that is not heavily sanctioned and I will bet 100$ on the fact it will be delivered. Don’t try to send packages to heavily embargoed countries you parcel will be bound to be seized by fbi cia or a foreign intelligence agency. And I don’t blame them if someone where to send a parcel from the us to one of our aggressors I would expect no less for it to be seized regardless of contents until further investigation. That is how sanctions work. Nothing in or out without illicit authority, discretion, and supervision.
@@credit__devin it seems you're missing the point entirely. Typically if a parcel is seized by customs, etc... you are notified of such an event, if for no other reason than a chance to appeal the seizure. What you've said doesn't, in any way, explain the actions and claims of DHL to have "lost" the parcel only to magically be able to locate it immediately if the customer refuses to accept a refund. That's not even mentioning them claiming to deliver to a place that, as stated by their local branch, isn't accepting inbound deliveries.
Also, it's "$100" not "100$." The dollar sign always goes before the number.
I was a purchaser for a small computer parts company in the U.S.
Our suppliers in China had to “pay off” the local DHL branch to ensure the packages would get through customs and into our warehouse in the U.S.
Unfortunately, this is very common.
Great video!
I've worked at DHL expres as a delivery driver and yep in the big distribution centers they will hardly ever look for a lost package. And yes they should but they are mostly way understaffed to reduce cost (HR does this) but that also means that they are never done working so they work 24/7 there and always have more work then they can finish. And for DHL it really is just cheaper to reimburse the package then actually look for it. I do not agree with what they are doing but seeing everything i saw and notice i do understand them from a business point of view. Luckily the smaller distribution centers like the one i worked at only work on weekdays from 6am to 11pm and have considerably less work. still understaffed but us delivery drivers spent the first hour to help speed up the process so we can leave quicker and take some load off of the warehouse staff. And then at moments where there is less to do for the warehouse staff someone can actually search the small area for undelivered packages to help the customers out. (Sometimes a supervisor or a delivery driver does the search if they have time). I do think that putting a cheap tracker on the package should be smart especially if you are a business since an ex colleague got fired for throwing packages out in a river on his break and stamping them as delivered cause he was to lazy to get out of his van. (I caught him doing this but i can't tell more about that matter cause i signed a confidentiality agreement.)
Tldr: big distribution centers no looking and small distribution centers yes looking.
"It's never too late to share your side of the story, just, uh, don't send it to South Korea." I'm cackling oml
Well, with the cost of air tags going down, it almost makes sense that if the value of your goods is more than the tag, ship it with it all the time just as precaution. If they loose it and you really don;t care refund covers both.
I’m sure many US customers can confirm it’s not just a problem with DHL. I will honestly say that ups and usps have been fairly reasonable in their practices around my area but I there are definitely issues that need to be addressed and fedex is a completely different story that has their own questions that need answers.
Funny. I live in Central Europe and have the exact same experience. UPS is nice even when there is a problem (which is rarely) and I avoid Fedex like the plague because I can't remember the last time I received a package without any issue.
Company culture?
what is the difference between usps and ups
@@Spudandrowback7D UPS is a private shipping company, whereas USPS is an independent agency of the United States government.
UPS is great with how they handle packages, FedEx on the other hand is absolutely terrible.
@@Spudandrowback7D USPS = US Postal Service
UPS = United Parcel Service
The second you said sentimental that’s all I needed to know never to use DHL just found your channel through the glasses vid. Then proceeded to binge watch from the start, your vids are top notch 💚💯🙏👊
Thanks for the kind words, I’m happy to hear you’re enjoying my content. DHL could definitely do with some upgrades and overhauls in their tech, but I really respect how they handled the situation.
@@MegaLag I agree 👊
Amazing video. Subbed. I have had a hunch about other companies. I think quite a lot of them are guilty of this. The numbers never add up.
Could you compare the experience with other carriers, such as DPD, or FedEx? I would love to see how they would handle this.
I think the reason he did dhl is because they are the only ones who ship to NK at the moment
@@jacobbabcock8943 apparently not
The others probably researched the challenges and cancelled the service, whereas DHL is either overpromising or just never got around to auditing the end-to-end process.
DPD delivery drivers suck in the UK here
@@axethepenguin also in Belgium
This channel started off as a fun AirTag experiment to exposing DHL!!!
New Fan. Just found your channel. If this is what you have to deliver, I'm all in. I just found this trilogy lol and now I'm subscribed
Glad you enjoyed the video! Welcome to the family. More videos coming soon!
I, too, have had DHL lose a parcel that was being shipped to me. I brought an office chair from a well-known chain of stores in the UK where their distribution centre is literally just under 2 hours from my house. I selected the home delivery option. I got an email from DHL saying that they have received the parcel and expect it within 48 hours. 72 hours passed, and no parcel. I called DHL, and they said to call the company. I called the company, and they said it's a DHL issue. I told them DHL told me that they would only communicate through them. They opened their own investigation and tried contacting DHL. DHL never got back to them. I called DHL again to open a complaint, only to find out THEY SENT MY PARCEL TO (technically) ANOTHER COUNTRY (Scotland). DHL assured me that the depot manager the parcel was missent to would contact me. Surprise, surprise they didn't. I relayed the info to the store I brought the chair from, and they informed me that DHL wasn't replying to their emails or phone calls (shock). The company took it on themselves to partially refund the chair and ship a replacement unit overnight to me. I love that store.
Hey, I work at huge shipping company and I can kind of explain why you know where it is but they can't find it. The stations are huge warehouses and even though we might know where the package was last scanned, that doesn't mean we know exactly where the package is within that building. There's also no way of knowing if a package missed some scans and it could potentially no longer be in the building. Also, a package that small would be very hard to find and we don't have a team dedicated to searching for each and every package as it wouldn't be time/economically efficient. There are a lot of factors and while you have GPS tracking on your package with your air tag, the shipping company does not.
Then implement a system so packages don't get "lost" in the warehouse. I'm sure there is a solution for this, it's just harder
@@Qvik_ human error exists in every profession and in everything. I'm sure there is a solution, but I'm no CEO and I'm just explaining how it is. There's a lot of things I wish my company would implement in order to reduce lost pkgs but it isn't up to me or anyone I know
@@justinfernandez2658 Oh I know it's not on you dont worry. Its just frustrating.
@@Qvik_ it's frustrating for me too. I work customer service and there's so many things that could be done differently. One is that people don't really get paid enough to care. They should take pictures of packages when delivering, etc.
@@Qvik_ I worked in an Amazon Warehouse for a few months between University years, they are unbelievable huge, an acceptable amount was or 5% of packages to go missing. Things fall, get put in wrong piles etc, it is incredibly hard to find missing items.
We need another video where you send a 'priceless item' otherwise known as your grandma's knitted scarf, tell them it was worth $5000 to you and see if they refund it or find it :D
Sadly, the insurance covers only 50€ for this shipping option. Highest coverage they offer for DPRK is 500€ (shipping alone costs 45.99€ then). For other countries they offer insurance up to 5000€ if you pay an additional 70€ just for that option.
@@niemandkeinmensch ok, so he should say it's value is 499€
@@bobzor He said they only cover 50 for shipping such a small package, and shipping costs are basically that. So really, it's a refund of shipping, not your items. Also, I don't think scamming DHL would make for very good, popular, or legal content on UA-cam.
So basically start mass sending packages to North Korea worth 500€ each and claim a refund for all of them.. 450,- profit pr shipment is not bad.
As I said on the last airtag video, shipping companies make money auctioning pallets of "lost" packages. I suspect when you didn't disclose the contents, they saw it was an embassy and went, oh shit this is a serious, confidential, package and decided to look for it in the warehouse. Which begs the question, why would they immediately be able find it in an entire warehouse?
The other possibility is that it was intercepted for intelligence because of the destination address and when you submitted the form they realized the package was entirely benign.
When DHL was doing full service in the USA, our company used them for shipping regularly and regularly we’d have stuff that was being sent to Fort Wayne, Indiana get mis-shipped to South Dakota often for no reason and it was always a hassle to get it corrected. I’m glad that it is rare for me to get anything via DHL as it always either takes an excessive amount of time and/or gets mid-shipped.
i love how there are more you tubers doing real journalism than news anchorman. Bravo.
Indeed! Really interesting contents
Journalism is dead. You see better news coverage with significantly less bias from UA-camrs than official news outlets
"News anchormen" are not journalists - they are just talking heads, they must look good and read the script. That's all.
That’s because the definition of an anchorman is to read news in a studio and present text from a teleprompter, and an actual journalist may be freelance and pitch story leads with research and field work, or be full time for the company. Not really a good comparison lol.
This may be a problem of communication barriers between departments in large companies. DHL North Korea business department: "North Korea is not allowed to accept parcels", DHL headquarters: "Got It. Update status: it is still possible to send to North Korea."
Brought to you by the same people in charge of the AWS outage page
This had to be the best AirTag saga I have listen to on UA-cam by a long shot.
I had one sit in Nevada for 2 weeks before I called to complain. My shipping was magically updated within an hour, they sent it back to California where it sat for a week. I called and threatened a charge back since it was a $300 item. With no updates to shipping it magically showed up to my house on the east coast the next day, delivered by some random ass lady in civilian clothing, in a little unmarked sedan car. None of it made any sense... never again.
I’ve always said DHL stands for “Diverted, Hijacked, or Lost”! 😆
Drop it, Hide it or Lose it.
"Never ascribe malice, that which can be explained by incompetence." - Napoleon
I ordered product in mid-November from a company that turned out to be in Hong Kong. That part was a surprise to me, but regardless, the shipper used DHL. DHL took posession of the parcel on Nov. 22. They flew it to Toronto, where it stayed for a week, before flying it to Vancouver.
DHL told the shipper that I had not paid the Customs fees and that if I did not meet their time limit, they would destroy the parcel. Though they had my contact details, they did not contact me, nor did they send me an invoice.
I had to complain to the shipper --sevral times-- and attempted to call and email DHL.
It's December 28, and no news from DHL.
In France with TNT few years ago (more than a few) we ordered 10 plasma TV's to be delivered to our customers. Those TV's where lost (it was like 10k€ a piece back then), after weeks of investigation (the parcel was FULLY insured), they found that the TV's were left on dock under days on rain and totally destroyed (they had to provide pictures to our lawyers).
4:49 that suspicious tone for the 2nd tracking number means, "God damn it. I'm in a long call which will affect my AHT (average handling time). AKA a chance to get fire for not taking in alot of calls during my shift because BPOs compaines get paid per call."
P.S. I worked in a call center before.
The biggest question I have: Where do all the missing parcels go. I mean 1 or 10 packages not found in a big warehouse wouldn't benoticed. However if you read how many parcels get lost, you will be running out of space at one time with all the packages that are lost. Right?
E.g. If one depot loses 10 parcels per day, at the end of the year, this will be 3.650 pcs. That takes space.
If 50 packages fit 1 m3, than this 73 m3.
This wouldn't be a lot. You see these depots / warehouses / sorting centers are entire villages (not joking). In such a place hundreds of thousands / millions of parcels pass every single day.
Only a few parcels lost shows that they are incredibly effective.
And looking for a parcel in these places? Yea, this is pretty much impossible.
Btw a "lost" parcel usually is not lost in the way that you would imagine it to be. It could be that the label has become unreadable. Therefore no one actually knows who this parcel is from and where it's supposed to go. The box could be damaged during sorting process,.... A lot of things could happen.
Such parcels usually do find their way back (it could even take a few weeks), however parcels that are found are often sent to a warehouse, they will be tagged in some way and put into the system. Here they will remain for a few months, waiting until someone claims a lost parcel that fits the discription, if no one claims it, after a few months it will be sold / destroyed.
Sometimes these parcels lose their label which makes them REALLY hard to pin down exactly to who sent and to who it is sent
I wonder how long it's going to be before courier companies wrap incoming packages in foil to prevent radio signals from being received or transmited, so as to prevent people from using tracking tags like this to investigate their operations?
The "may I have the number of the second parcel" gets me every time
Excited for the item "UA-camr exposes DHL for fraud" to show up in my Google feed about 6 months from now.
Shipping to South Korea was not an accident. It was because you send two parcels, they intentionally send it to South Korea to let the South Korean Spy agency inspect it.
“Feel free to deliver your side of the story, just don’t deliver it to South Korea.” Was absolutely epic
One of the best videos that I’ve ever seen. Great investigating skills! I would file a law suit and you could make tons of money!
Working in e-commerce I can confirm that this behavior is common for most postal services
Yeah I've noticed that as well wen buying and selling on eBay. But really sometimes some of these postal services can actually screw you over with ridiculous high shipping prices and/or actually getting the package delivered on time without getting it damaged or lost.
A few years ago I bought a Radeon 290X from NewEgg Canada. The shipper was Purolator. I live on Prince Edward Island, which has the provincial abbreviation of PE.
The package left NewEgg and promptly vanished from tracking. 5 months later it turned up at my door.
Now, despite my shipping information being clear, Purolator decided that the Canadian postal codes were irrelevant and sent my package to Peru, because PE equals Peru of course... when it's in the province slot of their own shipping labels. It apparently languished there for a couple of weeks before someone cut the box open and put a note inside. It wasn't in English, but it gave the idea that the person googled the name of the village I live in and went the extra step of forwarding it there. It was a customs form they wrote on, so I'm not sure if they were a customs official or a shipping company employee. Anyway, they did find a similarly named village. In Australia. It went there. It spent a couple of months in Australia before someone figured out to send it back to Canada. By then I'd already received a refund from NewEgg. So when I called them and told them I had a video card to give back to them they were confused. More about the fact that I was sending them a $500 video card that no longer existed anywhere, and that I was actually being honest about it, than anything else.
Shipping sure can get weird :)
I would try to declare the value of the “lost package” at 1million or higher to see what they will do
There’s a max im sure.
@@hautehussey they need to find it to be sure
The max for this is 50€. He bought 2 kg XS international parcel + insurance and tracking which is 8.89€ + 4.00€... exactly the amount mentioned in his refund (12.89€). The insurance for this covers damage and loss up to 50€.
They'll either give you the max coverage (50€) or find it and send it back to you...
Well that’s fraud…
Your videos are so interesting! One thing I can share with you is that, in China, a lot of undeliverable packages can be sold in bulk (called 'blind boxes') by weight to the general public. Among them there are even some UA-camrs who post videos on UA-cam sharing their unboxing experience. If you have friends who know Chinese language, they can easily help you find such videos. They are also interesting!
The 1 time I ordered something that used their services to deliver
The package ended up at a post office and I got a lecture from the the post office worker about
how I should make sure to include my address when ordering something
I’ve worked for UPS several years ago - sometimes, packages can fall below the belts and get “lost”, or an employee could miss-label or miss-sort the package. These places are HUGE and it’s easy to lose small packages (envelopes, bubble mailers, etc).
8:32 Niederaula is not a city, it is a village with a lot of logistic centres, everyone is there: DHL, TNT, everyone. They have a connector to the Autobahn A7. The address is the of Deutsche Post IPZ.
Dude, love your airtag dhl insight !! I wish to support you in a form to contact hundreds of personels from DHL and expose the case from seniors to logistics personels (have done severla times with success) plus what if you ship again to North Korea but not Pyongyang, instead an NK city near Chinese border so delivery from china not being by air, instead by ground !?! let's