FedEx Messed Up Big Time...
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- Опубліковано 29 кві 2023
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Sources:
Jaka Parker Video: • Pyongyang Cargo - DHL ... - Наука та технологія
**UPDATE**
Confirmed internal sources at FedEx have revealed the cause of the delivery mishap. The barcode on the parcel was directing the system to deliver to Hong Kong, despite the correct address label indicating the destination as Greenland. The issue reportedly arose from an inaccurate input by an employee in the internal manifest.
Additionally, the sources have indicated that a FedEx customer service representative had alerted hub staff to the error early on, yet it took multiple emails over the course of 10-12 attempts before any action was taken. This raises serious concerns about potential flaws in the company's internal processes.
FedEx, DHL, and others seem to be in the stone age. I think if you want to get an AirTag to North Korea you're gonna want to send First Class Mail through USPS. We actually have real sorting machines unlike some others I could mention...
In the middle on corporate restructuring merging Fedex Ground network (US and canada only) with the Fedex Express network eg 1 truck per address instead of 2
Coming from an Express worker. Y’all don’t know the half of it
How can a barcode come out bad from a printer to specifically only redirect to wrong country
I work at a FedEx office. The number of times packages get returned to our location because someone uncovers a covered barcode is *hilarious*
This guy's channel went from using airtags to do some cool experiments to exposing an entire billion-dollar shipping industry.
ok
@@Ok-lu8gxI like your username
I think the shipping industry is more like trillions of dollars, not billions. Maersk revenues are ~$30b/yr and that's only one company.
And we all here for it.
They sent a hit man to silence him but he went to the wrong address.
This parcel has traveled more than most people do in their lifetime
Indeed!
@@MegaLag I have been following you from the start of this channel will you ever get your AirTag back?
im still stuck in 1 island in my entire life, the furthest i go was like 2 km offshore
uhmm akshually🤓 "An average person walks approx. 104,426 km (64,887 mi) in their life"
@@mr.2minutes161 lmao i've travelled by plane over 250,000 miles and im 15
As a mail carrier, I can confirm that there is indeed a lot of stupidity and ignorance in the postal sector. The overall vibe is that no one cares for the greater good and about making things right. It's about doing your hours, making your money and leaving the problems you create for someone else to solve 😃👍(although not me of course, I am a local hero)
Whole postal industry is quiet quitting lol
@@thekrustychub5038 FACTS!
My father worked for the USPS for a short time back in the late 60s. He said that even then he thought it was on the way down, as they were doing stuff by hand which a machine could've done. Things haven't gotten much better, I'm told.
Living in Finland, I'm amazed when anything sent by post makes it anywhere at all. Our "service" providers here is absurdly bad. Recently, I had something sent from someone who lived only eight kilometers away but because the postal package delivery points around me were "all full", it ended up being delivered to a service point six kilometers from me. This happened again with a parcel that was coming in from Denmark. There are more than a dozen service points closer to me than that one six kilometers away and I just staunchly refuse to believe that only this one has spots available. All of these areas are similarly populated.
I had further issues getting a parcel while in lived in Finland from abroad. It took 11 weeks to get a parcel the size of my hand, and at one point was going to cost me €185. After that I never got anyone to post me anything too much hassle 🤣
Sounds like a business opportunity to me.
or when its home delivery and they want to put it in my postbox but 'apparently' the postbox is full so they take it to a delivery point 20 km away xD
Interesting!
Out of all the Nordic countries my companies delivered to (and we did ship thousands of parcels), I've found Finland to be the least problem-prone. Once the parcel was with Posti, it was quick, efficient and customers picked up their deliveries without delay or reporting errors.
PostNord in Denmark and especially Sweden had generated far more complaints regarding their choice of pick-up points, which we received and had to resolve with them as the customers were dealing with us.
That said, PostNord overall have been providing an exceptional service standard and been very helpful and prompt in resolving any issues.
I cannot say that of DHL Germany, who seem to be constantly baffled by the parcels they receive. Once in a winter peak (not the Christmas one but one resulting more a peculiar alignment of bank holidays across origin and destination countries) they left out entire containerloads of parcels in the snow when they couldn't process them on the same day in Hamburg, and later seemed to forget about those, discovering them after a week. We only learned of that through an insider.
They are also absolutely unable to sort out any domestic, pardon the pun, sorting issues. If the parcel ends up hitting the snag, they tend to send it back all the way rather than redirect to the proper DC or try to resolve the issue on location.
Finland is the country where you have to go to a kiosk to receive packages? This system is so absurd. The whole point of mail is to be door-to-door. People can have disabilities, making this trip very difficult.
I loved how this started out as a fun idea and it has turned into a need for a revolution for the mailing system of the world
Making sure that ping-ponging doesn't happen is a big concern in computer networking.
Routers don't mis-read labels or attach the wrong boarding pass, but if two routers have different ideas about how the network is connected, like if one knows that a connection just broke but another one doesn't, they can pass the same data packet back and forth until it times out.
Of course, this happens and resolves itself at computer speeds, in a matter of seconds, not weeks.
What is networking, if not shipping tiny parcels of light?
data packets don't come with tags saying where they've been, but parcels do, so they should make a rule like if a parcel goes back to the same location 3 times, it gets pulled out and a human has to review it.
@@alexc4924 Don't data packets have source and destinations fields in both layer 2 and layer 3? That does tell a network host where the packet was one hop ago, so maybe you mean that data packets don't maintain a lengthy history of where they've been, which would indeed be true.
@@Slavolko From a layer 2 perspective it's a whole new packet every time it goes through a router (and it came from that router). From a layer 3 perspective that only tells you the original source and the final destination.
@@alexc4924 I forgot that the layer 3 source remains the same and that layer 2 doesn't directly know the layer 3 destination address. Besides that, I get the idea that there's no tracking history for data packets.
As a former Parcel Sorter in Denmark, I can say must problems also comes with high stress due to keeping up with the 1600 parcels / hour sorting. Giving barely 2 secs to sort, leaves a high risk of sending a package to a whole other part of the country
I could imagine. Thanks for sharing your insights!
Incredible that you become an amature investigative journalist while just trying to make a UA-cam channel. Also, when I saw the original AirTag/DHL video I genuinely thought you were a well-established UA-camr already which is quite impressive.
Genuinely incredible the research you do for this.
Thanks for the kind words, Cats. Always happy to hear that people are enjoying the content :)
After watching your channel for past few years. Then one of the managers at work complained that his daughters golf clubs were lost, i told him to get some airtags and put one with the clubs. Since then he and his daughter know just where the clubs are. Usually in transit shed heathrow having missed the flight. So thanks to the channel. His semi pro golfer daughter knows just where her clubs are and if delayed can made arrangements locally
They work like a charm! Glad my content has been helpful :)
Megalag now stands for the delays in postal service
Or my delay in making videos 🤣
@@MegaLag lol
I find it fascinating that they actually use DHL branded vans in NK. Not only that, but it says "Deutsch Post" and "The mail and logistics group" in English. I can't imagine why NK wouldn't just use unbranded vans and uniforms.
NK also has bought a couple of subway carts from Germany. Was really surprised when I saw a documentary about NK and it just looked too familiar.
My bet is they (NK logistics) are taking advantage of free resources provided by DHL. Why bother getting an unmarked van or get new clothes for your employees when you can just ask your business partner to provide them. I don't think NK people know what DHL is and if they did, it's not like it's some evil propaganda. From DHL's perspective this costs them pennies and they get their brand shown around.
They could remove the branding, but that would be a pain and it's clearly unnecessary. NK logistics clearly doesn't care and that's fine.
I work at a DHL CVG Hub, I see errors and misshaps almost nightly. We do 200-300k piece counts nightly and God only knows how many of these parcels are errors. Kind of mind blowing
I once brought a desk, from Germany -> UK. It came in 2 boxes via UPS.
I watched the tracking history, like a hawk every morning as it was already 2 weeks late.
I watched them load both boxes onto the van at my local depot, then watched them take 1 box off. The first box came to my house that day, but the second box went back to Germany, then to Italy, and then arrived at my house 3 days later...
They never explained why they did that.
My grandparents once got a christmas package in early spring because it was addressed to "Austria" but sent to "Australia". The oranges and chocolate inside were inedible by then...
Have they offered you a job yet??? Another great video bro 👌
Haha thanks bro! They should definitely hire me as a consultant 🤣
Salamunaliekum karl
can you please fly me to india for free
@@MegaLag Try sending Royal Mail another email asking them to contact China Post directly
Whistleblowers get sent to prison, not offered a job. Unfortunately.
Can we take a moment to appreciate how the subscriber count in the intro is accurate
For now
@@BrassPlayr it updates every video
@@OKayD3N Ah I see
@@OKayD3N I noticed that this video, I think it’s a cool Easter egg to be able to retrospectively see the growth of the channel.
I know Socialblade exists but this is just cool without having to go through that extra effort.
Okay, so I work with FedEx and to be honest this is the first time I have seen such a thing happen to a shipment, yes missrouting happens, but I have never seen it to this extent...
Oh and the reason for why it goes so much to Paris and Guangzhou is because that's major hubs in Europe and Asia.
And yes the most likely thing is that something was wrong with the manifest (most likely only for this shipment), which resulted it going between the 2 hubs (return and send out again and again).
This was until someone noticed there was an error in the systems and corrected it to then be sent to Belgium (Leige) and afterwards with the only FedEx flight route from Liege to Copenhagen.
Oh and FedEx doesn't have any flight routes to Greenland, so afterwards it's instead shipped by an external company for FedEx.
Exactly, well stated.
And the package was from thailand where they still ship packages with handwritten labels...
I randomly found your first video back then, today it's an instant like. This is a never ending series of "nobody cares about your parcel".
Thanks for showing us the internals!
Thanks man! More content coming!
Imagine if FedEx team up with UPS, it would definitely be FedUp 😂
ha ha
they already do team up were running ups boxes at my fedex location constantly
Nice joke but if you want to be realistic The US Department of justice will block it on anti trust ground like the EU did to UPS when they tried to buy TNT Express and fedex was allowed to
This has a thick layer of lore and I am here for it.
I worked for UPS for several peak seasons. The system is in need of major updating, but think of the massive cost to update mail/parcels. It would be billions of dollars and every country would need to update at the same time. While working for them I always came home wondering how anything gets to where it needs to be on time. Several parts of the supply chain can be automated, however unions have really brought innovation in the industry to a crawl. Tens of thousands of jobs in the US alone would be cut so the system doesn't change.
I work for a big mail service in a sorting center and bags getting thrown around from town to town is not unheard of. We had an incident where a bag was getting sent between 4 cities for about a month. What was happening was that the label on the bag had been damaged, normally this isn't a problem, you just check a few parcels on top and see where they're going, but in this instance, somehow the top of this bag had been missorted with random parcels. So someone would take the parcel at the top of the bag, read it and would send it to the incorrect depo. The only reason this was found out was that someone recognized that the bag had already been sent to that location the night before and tipped the bag out and resorted it.
from a guy who sent air tags around the planet to raising awareness about serious issues in the parcel industry
I'm not sure about other countries.
But, in my country (Sri Lanka) DHL, FedEx, UPS and TNT are represented locally by agents, which are local companies.
They all use the DHL/FedEx, etc logo, and you can only find the name of the local agent when looking it up. Or when a dispute arises 😅😅
Interesting! Thanks for sharing :)
I'm Dutch and the weird thing is that PostNL still offers service to North Korea when I go onto their website, while, if I go onto DHL's website I cannot get service to North Korea.
So... send an air tag?
Really? I get an error for North Korea on PostNL
I absolutely love it that you started and continue to work on videos about the postal industry, which is in much needs of explanation and exploration!! I'm rooting for you!!
Love this series ✉️ you shouldn't stop until your package is finally delivered to North Korea 😂
Imagine it eventually does 😂
You forgot the last stop in any FedEx trip: the Automatic Package Destruction Terminal, where no matter what you ship to where, it is completely destroyed before it arrives.
The expenditure of postage stamps is most probably for archival purposes for new stamps that get issued that year from around world. Great video
Thanks, glad you enjoyed the video! You’re right, it’s for archival, but they also collect historic stamps and do other stuff too. It feels like a waste of money in my opinion. Letter volumes have been declining since 2000. Feels like a stupid tradition. They need major investment / revamping in their tooling used by national postal operators around the world. I looked into some of their systems, and they look like they haven’t been touched since the early 2000’s.That's where they should invest their money.
@@MegaLag sounds like this is where the stamp collector AI horror story came from, if not it does show how easy it is to end up in that scenario
@@RomitHeerani "Something something corporations are just a lesser form of AGI."
THE LEGEND IS BACK!!!❤❤❤❤
I once ordered a rc car off Amazon, went on school camp then got back and turns out it was cancelled. But guess what, they cancelled it to RAISE THE PRICE!
Was good mega lag! Happy you uploaded again. 😊
Crazy how things change, i recall when i randomly got your first Video recommend last year and thought when i watched it. This channel must been a (known) hidden gem wich UA-cam recommended me to and as i looked up the channel page with only one video and a small amount of subscribers i thought can this really be true ? Also i thought this guy’s channel gonna skyrocket because the high quality content and looking at the channel now i was right :)
One of the few channels that still produces great content:)
And sorry btw for my bad grammar i haven’t used writing English in like 6 years
In this case, most likely although the mis-code was identified visually (confusing country codes AT and AU), the sort system data (separate system) was not updated by the manifest system data. So upon scanning, the old incorrect data is used for sorting again. A contributing factor would the Belgium location, whose sort system is only now being implemented (post integration of the two companies, FX & TNT).
I’ve been waiting for this video for months!
Years ago one of my parcels going from the UK to Australia was miss sent to Bermuda.
They had stickers marked "miss sent to Bermuda".
Funny thing is that it arrived quicker than if it hadn't
I once shipped a necklace USPS first class from Mississippi to South Korea to my girlfriend(now wife). It was shipped at the end of November or the first of December. It was meant to be a Christmas present. I had paid and put the label on it before taking it to the post office. When she took it she put in North Korea. I saw it and she said since it was a Saturday she could not fix it now but would do it on Monday. I should have taken the package back from her then but I did not. I called Monday and she was not working that day and they had already sent the package out. The package then started circling the US going from distribution center to distribution center. Some it went to multiple times. I went to the post office to just have them send it back to me but that took a long time. It made it back to me on Valentines Day. I ended up just waiting till I went back to South Korea in the summer to give it to her. I did not want to risk going through that again.
It good to see you doing segments again
ive been waiting so long for you to upload again
I never thought anyone would make an interesting 13 minute video about logistics, and I would watch it.
Glad you enjoyed!
I've been watching this chanel for one year now. One of my favourites. Me and Mega lab should make our own posting company where all the mistakes and flaws are fixed
Love the scathing review of the postal industry, forcing the big guys to upgrade will help everyone.
Well there is a reason... to save money
Love the video! Can't wait for your next upload!
MegaLag Is Back!!!! keep the content flowing man!
Remember, its not "lack of innovation", these companies really want to make changes that would virtually end packages going missing. But they are run by very powerful unions who will do anything to keep their workers doing highly paid menial jobs like manually typing in an address on a pc for hours a day.
Unions definitely hold back the industry to a degree. It's also rather stupid given the insane churn of sorting workers. People hate the job.
hmm, unions are definitely not a factor in this case... express carriers are free to vary the amount of manpower they use, and how they use them...
As you say, it is possible to implement strict rules and procedures to completely eliminate misrouting.... however, it would be unacceptably expensive for customers, and customers would also be turned off by the lack of flexibility...
A contributing factor is legacy computer systems, that are processing billions of records per day, that need to be integrated and upgraded, which is a significant investment and even more so a daunting worldwide management challenge...
Have watched you since the beginning and this content is 👌. Great job on another great video MegaLag!
Thanks mate, glad you’re enjoying the content
Been waiting too long for a new upload
If the bags are mislabeled, how do they know that the parcel is even in there and going to these wrong places? It seems like the tracking for the parcel would actually be wrong; it would be tracking the containers it's supposed to be in. The Airtag would of course show the real path.
Just discovered your channel…cant wait to be here with you when you eventually hit 1 million subscribers because this channel is legit. Got my sub!!!
Incredible content like allways, keep it up
Thanks Lakwat :)
Cant wait to see a video exposing royal mail, being from the UK it'll be nice seeing on the front hand what's happening to the parcel i send off myself, I've had multiple times royal mail "lost" my parcel but magically after complaining they try give me a refund i then refuse and suddenly the parcel comes through my door few days later
Must be fun being a package.
Right?
Its awesome to see this channel grow from 1k subs to 200k. Wow 👍
A MegaLag upload is always good!
Thanks!
The unwavering confidence of Royal Mail is so very British.
That parcel travelling demonstration at the beginning of the video made me giggle in 4am
Geez just put me in a box and I can travel the world!
I work in logistics, and I constantly see items destined for the next center over or even states away. I'm on the east coast and have even seen stuff for Washington state, Texas, etc.
And a couple of times, we've gotten entire pallets meant for another carrier.
It’s been an interesting experience to follow this series about the AirTags while shortly after I ended up getting a job at FedEx. I’ve seen a lot of weird packages but I think this one topped any of mine. I work everyday to try and provide the best service I can to my customers.
Purple promise
I really like how every upload catches me off guard cause I forget about this whole ordeal since it takes so long to make these videos, but then I get exited to watch the new developments 😂
Enjoying these types of videos!
One parcel was given to DHL 1.5km away just to move to the next DHL base 10km away (I can understand that part), then just to go directly to a parcel station 50m away (I was at home and nobody rang), but I got no code for picking it up, so DHL fetched it again two days later, misdirected it 800km, directed it the 800km back and then delivered it. At least the parcel stayed within the same country...
Great content as usual!
Great video man!
I work at UPS. Their version of tilt trays is just a set of individual small belt systems that go around a track, they call this a carousel. There is no edge to them at all, which leads to packages falling off. The machine we also have that puts the packages on the belt vibrates a lot, meaning smaller packages often get caught underneath bigger ones, causing to packages to go on one belt.
Something I only recently found out is they slow the carousel down when they have outside visitors come in.
This may not happen at other UPS facilities since the one I’m at is one of the few mostly automated ones, but this may also happen at DHL and other courier companies too.
In a way it’s like when outside visitors come into a class at school, all of a sudden this mean teacher you have is all friendly, enthusiastic and engaging, but as soon as they go, so does the way they act.
Like I say, this may not apply to every facility or company, but odds are it’s likely happening everywhere
it happens a lot locally across states/cities too, you get somebody that keys the wrong zipcode by a digit and now it's looping between two hubs for weeks until someone sees the envelope with 10+ stickers
honestly it's more amazing when it works when you consider what life was like 500 years ago
Thanks for sharing this series of videos. I ship internationally (or try to) and find it very informative.
You should still see if you ever received a notification from the notification service, whether or not you also contact the company directly.
Like how this guy now tries to expose the inner workings of the shipping industry, when he started by just mailing stuff to North Korea just for fun
Megalag: Let’s make a Video on something that was not dpd
FedEx:
This is crazy!
Cool video I would like to get to the same level as you one day!
All of the postal industry fears this man
I used to work in an amazon warehouse in germany. That was an eye opener. Its a wonder that anyone manages to get their parecels. I cant imagine it would be much different in other warehouses
The parcel has had more of a Holiday than I've ever had 😭
- This is mind-blowingly crazy . 🤯
I forget about you so much... then I look at my yt notifications and I get so hyped
feels like the quality of the videos are getting to the level they can show it to trainees in the postal service
🤣 thanks!
He's back again with a banger!!!
Im so amazed by living in denmark. Here the postal service has constantly been inovating and you can be 100% sure your package arrives on time if its sent inland. You get true next day deliveries and you get good tracking for your package. (next step would be to gps track each one) its so weird to see other countries and their state in postal.
That parcel could write his own book
How do you only have 200k subs. Your video's are better quality than some people with 1mil. I've been watching you since your first airtag video.
To add to the fun I used to work for a medium sized e-commerce company and we shipped worldwide. I'd seen all these kind of routing errors and worse. The boarding system for planes can be an influencing factor as well where perhaps you have two pallets and only one gets on a plane due to space then another gets misplaced for weeks. Also it can be down to sellers as well often to get a better price big company's peform sortation themselves ( sometimes referred to as MAX sort ) this helps with price but usually the sorting processes are even worse and fun begins even sooner.
When I moved it was to the next town and only 5 miles away. When my mail got forwarded it did not travel that 5 miles, and yes the same truck dropped mail at both towns. It traveled some 450 miles once it got to the old post office and they forwarded it to me
I love your content man happy to see what you make next. ❤
YES YOUR BACK!!!!
Main sorting facility of FedEx currently is located at CDG (Paris) airport. I was there couple years ago. Its quite huge one machine in one huge building. Couple floors (dont remember how many). Shorter side of the building is about 20 meters (60 feets) - measured by eye. Longer side... dont know, but it takes about 10 minutes to walk from one end to another. What was surprise for me, very close to this building, many many many Boeings 727 (produced 1962-1984) was parked and everyone was clean like new, everyday. I still have expired entry card for this facility.
Here in my place the package arrive almost on the correct destination, if the Company isnt GLS, they never ring, no paper with your delivery attempt, just an mail with get your package from the shop 10 km away.
When MegaLag uploads, it is great.
Gracias 🙏🏼
My favourite channel is back!
Hey I experienced this too! My mother ordered a purse from Ukraine and it zipped straight to the USA no problem, but then FedEx proceeded to ping-pong the purse back and forth between Chicago and various cities in Texas a total of 4 times before finally arriving in our city
@@nickyl8980 ikr bruh my mom's crazy 💀
Good information to know
That first one is insane lmaooooo
I work at a small more local FedEx (around 12k packages a day) and everyday we have at least 1 or more packages that get sent to the wrong place (usually within the state) and our station is a top 3 performer in Wisconsin
Royal mail will be sending the parcel until its death
Congratulations! You are now our new logistics manager
🤓
It feels good when your first
6:22 bro was messaging at 2:24 in the morning. That's some dedication!
🤣
Another legendary video!