How to Recover Data From a Dead Computer

Поділитися
Вставка

КОМЕНТАРІ • 455

  • @shawndella1
    @shawndella1 4 роки тому +26

    The only video I could find that showed me exactly what to do in plain language. Thank you.

  • @marciamornay1089
    @marciamornay1089 6 років тому +16

    Hi, SSL Family Dad. Your video was a lifesaver. My hard drive crashed and I thought I'd lost all my treasured pictures forever. Thanks to your crystal clear video, and the written instructions accompanying it, and the great links to products you provided, I have my pictures back on my new machine. I can't thank you enough! I'd watched at least 8 other demos of how to retrieve material from crashed computers but your video was by far the best, in all departments. I'm the newest computer newby on planet earth, but thanks to you, even I was able to restore my pictures. Thank you again for making this possible.

  • @metinabim
    @metinabim 4 роки тому +26

    I genuinely can not thank you enough for this video. You turned my problems into solutions, and now i have benfited from your help. If life is about good memories, you have added to mine 10 fold. From one household to another, i send sincere love. Thank you!

  • @pauwelasurfer
    @pauwelasurfer 6 років тому +2

    I did a stupid thing and accidentally broke the screen on my laptop. Your step by step instructions made the process easy to understand. Now I need to buy a new laptop to then transfer my files. Thank you!

  • @rohann7579
    @rohann7579 7 років тому +50

    I have to say I am very thankful for you doing this video. If it wasn't for this video I would have never been able to get my data from my computer that crashed. I bought the adapter kit from Amazon and it worked like you said. I had spent 4 hours on the telephone with tech support and none of them had any answers close to what you presented in your video. God bless you

    • @gokulramachandran9619
      @gokulramachandran9619 7 років тому

      ro hann can you please comment here the names and links of the accessories which is needed for this process

    • @shellylowery7623
      @shellylowery7623 6 років тому

      Is it possible to recover data from a dead hard drive?

    • @ITRANS4M
      @ITRANS4M 5 років тому

      I posted a link for the kit I purchased on Amazon. Worked flawlessly.

  • @necronomiconexmortis2588
    @necronomiconexmortis2588 6 років тому +13

    This saved my life and preventing the loss so many hours of work. Thank you! I seriosly lost all hope. I can't thank you enough

  • @davidh6284
    @davidh6284 5 років тому +12

    This is fantastic! Thank you so much. I went into a store to find out how much it would be to recover my data from my laptop, and they quoted me $100. I'm glad I decided to do some more research before going through with it. Now I can do it myself for less that $20.

  • @Dangerousdoll0717
    @Dangerousdoll0717 6 років тому +2

    I was about to be completely devastated that I had lost nearly 10 years of photos! I can’t thank you enough!

    • @Genos44444
      @Genos44444 6 років тому

      Stephanie Bishop did this method work for you?

  • @lisaglaser320
    @lisaglaser320 5 років тому +4

    Thanks for this easy-to-follow tutorial. I saved myself a ton of money and anguish by trying this and successfully recovering all my old data (and irreplaceable family photos!) from a dead hard drive.

  • @KR-lx4yn
    @KR-lx4yn 5 років тому +3

    I have just found this video and would like to say thank you so much. You have given me faith that I have not lost all my life's work. Thank you, good Sir.

  • @rabiay2k
    @rabiay2k 4 роки тому +3

    Very Clear and worked like a charm. Thank you for saving me 200$ for recovering data from 2 laptops

  • @johnnywallstreet7100
    @johnnywallstreet7100 5 років тому +5

    Thank you so much man you are one of the very very few users on utube that actually help!! Stupid Windows 10 crashed and wouldn't boot only leaving me with the blue screen of death. I was worried I would loose my pictures etc. but thankfully this worked! I will always back up my pics to an external hard drive from now on. Windows is just not reliable and their stupid updates in the background can screw your pc if you shut off your computer not knowing an update is happening! FOR USERS if you can't drag a main user file over from the harddrive to an external harddrive because it says you have no access just open the user name file and drag everything over individually. Example just drag pictures folder. Then just Desktop folder etc. CHEERS!!

    • @johnnywallstreet7100
      @johnnywallstreet7100 5 років тому +2

      A geek squad guy at Best Buy said today when I was there that he is seeing a lot of the Windows 10 blue screen of deaths. Thanks Microsoft for screwing people's computers up now I know why Window 10 was free... because it sucks!! :( I got what I paid for!!

  • @lizberry010
    @lizberry010 5 років тому +2

    lifesaver! getting my four years of work back for only $25 instead of $200

  • @nathanbenton2051
    @nathanbenton2051 2 роки тому

    That's amazing. Needed to recover a ton of files from an initial Windows 8 machine that was TOTALLY dead and has been for years. Followed this vid with no expectations and now I have everything . Thank you!

  • @BloodNigh345t
    @BloodNigh345t 6 місяців тому

    This video is so helpful!! I can't wait to get home and do this with my old laptop so I can recover some old documents and pictures from my old laptop which I had for four years.

  • @dianelang4941
    @dianelang4941 3 роки тому

    I just found this video tonight and like Lisa below, was devastated when electricity/outage fried my old desktop. I will try to order these tools from Amazon and recover my files. Thank you so very, very much.

  • @seekluv
    @seekluv 4 роки тому +3

    You have the most flight attendant voice I've ever heard lol. Good job. Thank you for this video.

  • @neilshepherd1904
    @neilshepherd1904 4 роки тому +1

    Excellent. This seems like everything I've been trying to research, to retrieve some old documents and photos from my dead desktop PC. It's detailed without being confusing. Well explained. Thank you. :)

  • @susanboettger9665
    @susanboettger9665 4 роки тому +3

    This was a super easy to understand video and was very helpful. Thanks!

  • @dawnm.h.reeves5717
    @dawnm.h.reeves5717 6 років тому +2

    Thank you, I'm getting those cables on order.
    So the hard drive is corrupted and I was told by the fix it techs to retrieve the data I would need to send it out where they would retrieve the info while in a clean room.
    I mentioned your UA-cam and how understandable the info is.
    They said you don't know what you're talking about, I misunderstood, or you were talking about something else.
    Good thing they display their true colors and I didn't use their service.
    Thanks again and my new computer came in today!
    Wahooo!

  • @gibsonplayer8
    @gibsonplayer8 9 років тому

    Awesome video! I bought the cables and was able to transfer all my data from my dead desktop to my laptop. I saved so much money doing it this way. Thank you so much for posting this video!

    • @SSLFamilyDad
      @SSLFamilyDad  9 років тому

      gibsonplayer8 No problem! So glad it worked well for you!

    • @guillermohernandez4493
      @guillermohernandez4493 2 роки тому

      What specific cables did you purchase ? From Amazon ? Is there a model number I should definitely get ? What’s the average cost for the cables ? Thank you

  • @kimberleynagy363
    @kimberleynagy363 6 років тому

    Thank you so much for this video! My computer crashed and I was despairing over all of my lost files but thanks to this video I have all of the things I lost! Thank you so much!!

  • @4thestuff
    @4thestuff 6 років тому

    Glad to find this. Had done this a few years back, but forgotten the process. Special thank you for writing it all out. I had forgotten initially to hit the show more in your description.I now have it printed out. According to Microsoft and motherboard manufacturer Gigabyte my less than 2 year old ibuypower deskktop with win 10 cannot handle win 10 updates as was made for win 7/xp. Hoping this will get my data as a computer repair tech added lots of partitions and then doesn't know what he did with the data he supposedly saved.

  • @saforotech8552
    @saforotech8552 2 роки тому

    Nice video sir. i myself recovered file from dead / broken laptop with very simple steps and i released a report on HOW I DID IT ON MY PROFILE

  • @kkhickey
    @kkhickey 8 років тому +3

    Thank you so much for sharing this...I can't wait to retrieve info from dead desktops I've been lugging around because I didn't want to pay $200 per PC to retrieve data!!

  • @gwendolyncormier9026
    @gwendolyncormier9026 2 роки тому

    Love this video. Have 2 unused computer that have some files. Maybe unneeded but I now know how to check.Thanks again for this information.

  • @jkotynek
    @jkotynek 4 роки тому +1

    Thank you for this helpful video! I now back up my files from my laptop onto an external drive at the end of each session JUST IN CASE! Great video!!!

  • @giantgeoff
    @giantgeoff 9 років тому

    Thanks, after watching about 4 other videos on the same subject you were the only one to address the security box and the fact that on can't do anything with the other Data stored on the donor hard drive.

    • @SSLFamilyDad
      @SSLFamilyDad  9 років тому

      giantgeoff Glad you found it helpful!

  • @amyletson995
    @amyletson995 2 роки тому

    This info's still relevant in 2022. Many thanks.

  • @dawnm.h.reeves5717
    @dawnm.h.reeves5717 6 років тому

    Your video is clear and concise. I could not afford to pay $500 for data recovery from my 2010 laptop. You made it seem so simple. Why is the cost to recover data so expensive?

    • @martinduffy3176
      @martinduffy3176 6 років тому

      Coz it is how they make their money. You can get 2.5 SATA external drive on ebay for 5 bucks....with useful screwdriver. Mine is downloading as I type! Just follow this vid and you are away!!……………….

  • @steffanivisser3979
    @steffanivisser3979 4 роки тому +6

    Question- is there any concern that any virus from my former computer can end up when I transfer the old files to my new computer? I love your video and I have not done it yet, but this is great information and you make it look really easy lol. I can only hope it is really as easy as you make it look. Thanks for your time.

  • @marilynalvarez9951
    @marilynalvarez9951 8 років тому +1

    I can't thank you enough for this video, it has really helped me so much. A computer guy I took my dead computer wanted to charge me a whole lot of money to do this and asked me to get a external HDD myself. I only need to get my pictures which is less than 500 and a few letters (like 25). Thank you so very much

    • @SSLFamilyDad
      @SSLFamilyDad  8 років тому

      +Marilyn Alvarez glad it helped you out!

    • @pennyfraney8863
      @pennyfraney8863 3 роки тому

      @@SSLFamilyDad is it possible to transfer data this way from a chrome computer to a windows computer

  • @JLanetMusic
    @JLanetMusic 6 років тому +1

    You are a life saver!!! Thank you for this video! I’m recovering my files as we speak!

  • @Turfbrush
    @Turfbrush 9 років тому +1

    Thanks for taking the time to make the video. Very well done!

  • @oldsportpianogeek440
    @oldsportpianogeek440 3 роки тому

    My Laptop just crashed and you just answered my question. Thanks for sharing!👍

  • @alukuhito
    @alukuhito 4 роки тому

    Thank you very much, suburban Christian dad guy. I don't know much at all about computer hardware. Now I've got the hard drive out of my dead laptop, and I've just started copying the files to my new desktop. Currently at 0% complete. I think this will take awhile. Anyway, I've got this far, so that's good. Thanks.

  • @darrellwilson3942
    @darrellwilson3942 Рік тому

    I have a computer desktop that’s old it keep saying disk boot failure not sure what bios it takes to boot it up with can you help

  • @StarrL0rdess
    @StarrL0rdess 9 років тому +14

    Thank you for this info...I'm not super techy so this was concise and easy to follow...

    • @SSLFamilyDad
      @SSLFamilyDad  9 років тому

      +Kym Barnes Excellent, hope it helped you out!

    • @garryharris9098
      @garryharris9098 4 роки тому

      @@SSLFamilyDad I did not see the place or name of the kit you spoke of but I would like to find it

  • @beansrgd
    @beansrgd 3 роки тому

    Thank you soooo much . I literally have been staring at a dead computer and like what’s the EASIEST to way to export data because seriously , I don’t have a lot of money. Ty ty.

  • @ceeyi229
    @ceeyi229 6 років тому +9

    Very helpful and informative! Thank you for sharing. Also, I want to thank you for putting that verse(Joshua 1:9) at the end of the video. It's just what I needed today as an encouragement. God bless you!

  • @ArtbySusanKing
    @ArtbySusanKing 5 років тому

    Would i be able to use these instructions for an apple laptop?

  • @merlin1346
    @merlin1346 3 роки тому

    what if the laptop hard drive (from the broken lap top) has a login pass word as does mine, thanks.

  • @tinasimpson1004
    @tinasimpson1004 2 роки тому

    Do I NEED the enclosure? I'm just planning on transferring the information and then putting the hard drive back in the old computer.

  • @Victoria-zt7zy
    @Victoria-zt7zy 4 роки тому

    Thank you for taking the time to make this video, I was successful following your lead.

  • @eddiesantiago23
    @eddiesantiago23 3 роки тому

    Thank you for making this painless.

  • @marcihughes5685
    @marcihughes5685 2 роки тому

    Thank you so much for your help! You are so amazing at explaining this and I really appreciate it! Saved me a lot of money doing this myself!

  • @jimrichards8744
    @jimrichards8744 6 місяців тому

    Laptop SATA Hard Drive Enclosure and the Laptop IDE Hard Drive Enclosure links listed in the description are no longer available on amazon. Can you recommend substitutes please?

  • @lauralohse7634
    @lauralohse7634 2 роки тому

    I have two old towers from 2 old desk top computers. Can you tell me how to remove the hard drive from these?

  • @constancehoehn5369
    @constancehoehn5369 5 років тому +1

    I bought a USB 2.0 to SATA/IDE adapter with power adapter, I took out the hard drive and connected everything to my computer and it says, E:\ is not accessible. The parameter is incorrect. Then it gives me an option to format it. I don’t want to loose my data. What do I do to get my stuff off the old hard drive.

  • @allan4775
    @allan4775 5 років тому

    Hey man thanks a bunch, really helped. In case people have the issue that their hard drive cant be read, and you are getting the "Parameters are Incorrect" error like I was, open the command prompt(admin) and type in "chkdsk /f G:" the G: is just whatever letter is next to your hard drive, it could be like F or C or anything like that.

  • @carolek9120
    @carolek9120 2 роки тому

    I don't see the "kit" listed. There is one universal cable and 4 enclosures listed. I would like the kit, for NOW and for future use. THANK YOU for this video!

  • @mmac314
    @mmac314 3 роки тому

    Excellent! Thank you very much. I was able to transfer all my data using your simple steps.

  • @Azaan120-GamingOP
    @Azaan120-GamingOP 8 місяців тому +7

    How many people are watching in 2024

  • @kasiacaro6284
    @kasiacaro6284 3 роки тому

    Oh wow! Thank you so much! It really worked! I thought I lost it all....and I got it back:)

  • @psmith868
    @psmith868 4 роки тому

    I don't get a pop up menu when usb connected-the chime is there however nothing comes up as you described as 'folders'

  • @alexpratt99
    @alexpratt99 3 роки тому

    I can’t take out my hard drive it’s built in iv tried to use easy suite transfer cable but It won’t transfer everything I wanna use easeus on the laptop but it won’t boot any help? Can I use easeus from my desktop to get data of the broken laptop with a transfer cable help please

  • @tsukki_amv2848
    @tsukki_amv2848 4 роки тому

    This was a great video. I have two older computers that have some documents and photos that I would like but they keep crashing before I my transfer can be completed. This is a big help and now maybe I can factory reset these old computers but make sure my documents are safe.

  • @stacey3637
    @stacey3637 3 роки тому

    You say that wire set up comes as a kit but appears The links given are for individual pieces.

  • @gordonbullock5392
    @gordonbullock5392 Рік тому

    I'll add my thanks to you as well. Files that were kept on my 'desktop area' weren't transferred. Should they have been?

  • @sbhinze
    @sbhinze 3 роки тому +1

    Very informative. I was wondering if you need to do a virus check before to transferring data.

  • @YugiohGalaxy989
    @YugiohGalaxy989 3 місяці тому

    i did everything here and the users folder is empty but the public folder had items in it but not the data i want to recover

  • @lheiser2
    @lheiser2 8 років тому +1

    I have a question. Granddaughters HD is good and works. Her old MacBook 2007 has no screen. I tried booted it up with a mini display port to no avail. I put it in an external HD case and booted it up on my MacBook. The problem is that it has a password and she has no Idea what it is. I know how to bypass or hack it to get a new password but I cannot do from her MacBook because it has not screen and will not boot off of another monitor from her computer. What options do I have. I can only boot it off my MacBook

    • @SSLFamilyDad
      @SSLFamilyDad  8 років тому

      I have been thinking about this for a day or so and I can't come up with a very easy solution. Only think I can think of would be to try and put the hard drive in a working mac, boot it up to the recovery and reset the password from there. If the screen is the only issue with the original you should be able to get an external to work just remember you might need to press the hotkey to switch the external once it boots up. Hope that helps, good luck

  • @Glee814
    @Glee814 3 роки тому +1

    HELP. I just followed your tutorial and was able to follow until the step for finding files under users. I see the file name user but nothing is in that file. Is it not recoverable in my case or is it possibly elsewhere?

  • @josegrodriguez2426
    @josegrodriguez2426 2 місяці тому

    I bought the Kit and my folder in hard drive is empty. Not sure what happened

  • @lisabryan4967
    @lisabryan4967 2 роки тому +1

    This just happened to us. I assume all these steps are still valid if the working computer uses Windows 10?

  • @songhandler
    @songhandler 3 роки тому

    I do not find the link for the cables or hard drive case?

  • @Ba2uu
    @Ba2uu 2 роки тому

    I can t see both partition from my broken laptop . I can t see the partition with programs. ( C ) do you know why ?

  • @riverpchildofgod
    @riverpchildofgod 4 роки тому

    hi
    i have a hp laptop the hard disk crashed and on the keyboard is a broken key ,plus i cant get to my desk top it wont boot can i still copy my files to a working computer.and does it matter if your old computer was windows 7 aad the new one that is working is windows 10?

  • @BigAlWillis
    @BigAlWillis 6 років тому +4

    I'm seeing some kits that just attaches to hard drive straight to USB with no power adapter some say 2.5 hard drive the USB will be enough. true?

    • @Buffsr20
      @Buffsr20 4 роки тому

      Where can I buy the power cable?

    • @BigAlWillis
      @BigAlWillis 4 роки тому

      @@Buffsr20 you remove your hard drive from the computer . just google '' USB 3.0 to SATA III Adapter Cable with UASP SATA to USB Converter for 2.5" '' I bought one for $8 bucks Walmart website.

    • @Buffsr20
      @Buffsr20 4 роки тому

      THANK YOU

  • @katemclean7566
    @katemclean7566 3 роки тому

    Can't find the link to that converter kit.

  • @001hall
    @001hall 2 роки тому

    Hi,
    This video is awesome! What hard drive enclosure should I use for a HP computer?

  • @DamagePointSeeker
    @DamagePointSeeker Місяць тому

    glad i found this, i can now get my game data back thanks to your vid, cheers.

  • @brandysmith6493
    @brandysmith6493 5 років тому +2

    Hi. You said in the video that you would add a link or information to determine which hook up we need. Did I miss that?

  • @anony-mous8881
    @anony-mous8881 2 роки тому

    my dead computer is a vista laptop... if i take it out from the laptop and run it as an external hard drive in windows 10 - will it detect?

  • @cariza5
    @cariza5 6 років тому

    my Sata to usb 2.0 Cable arrived today and I connected it to the old hard drive I took out of my broken laptop, I got all the Local Disk (C) files which contained pictures, videos and Documents etc but I can not find the main Pictures , Music and Videos which appears in This PC part of the computer.

  • @cm.e.3146
    @cm.e.3146 Рік тому

    Once you remove it is it completely out of dead lab top/ desk top?

  • @Angie00722
    @Angie00722 5 років тому

    A while back I had I had the shocking experience of my laptop not being able to start up Windows, and old Windows Vista. I knew there was a way around recuperating data from the hard drive, so I looked up info. and this was the first video that I came across that I found to be super helpful. I looked up info on what cables I needed, etc and I found something in Amazon, but I needed to check back on the video for anything I might have missed. Unfortunately, I could not find the video lol, but I searched my History, and I finally found this video again, it was like loosing an extremely important document, because there is no other video that explains what you have explained so that I am able to understand it. I have subscribed, now so that I do not lose the video again. Thanks so much.

  • @martynn-i2m
    @martynn-i2m 3 роки тому

    THANK YOU SO MUCH FOR MAKING THIS VIDEO.THIS HELPED SO MUCH

  • @Cheeze1720
    @Cheeze1720 Рік тому

    Not sure if you will see this since it’s old vid,but when I connect the hard drive. It says local disk but it doesn’t show the space in it? And it makes my computer very slow when I go into files? Is my disk broken or is there still a way to fix my old hard drive to get some old memories?

  • @susanschelling7755
    @susanschelling7755 2 роки тому +1

    DOES THIS EQUIPMENT WORK WITH MAC ALSO?

  • @BELIKEJUATER
    @BELIKEJUATER 2 роки тому

    What if the working computer that I’m using doesn’t have anywhere near the hard drive or ram space I had on the dead computer? Can I still transfer everything over and then transfer it into an external Harddrive?

  • @gabrielekoputra6719
    @gabrielekoputra6719 4 роки тому

    yesterday i got problem when booting my laptop, i stuck on a black screen after "preparing auto repair" loading. need to save my data before reinstalling the windows. I have two partitions C and D. C is for the OS files and the D is for the personal files. can i save both C and D data?

  • @barryfried3640
    @barryfried3640 8 років тому

    Thanks for your concise and clear info. How do I copy the data files from the old hard drive to the new laptop without creating duplicate files (or copies)?
    One thought, move the folders to the desktop view (like you show) on the new laptop. Then backup the new laptop to an external hard drive (I have a WD Passport). Then delete the folder that you put on your desktop view. Finally, upload information from the WD Passport to your new laptop.
    Thanks for you advice!

  • @marcihughes5685
    @marcihughes5685 2 роки тому

    Can I attach an external hard drive to the laptop hard drive to retrieve data?

  • @nerdinthehouse6761
    @nerdinthehouse6761 6 років тому

    I have an Acer which one it would be best one to buy if you don't want to buy the cable itself

  • @Niko-bv4gg
    @Niko-bv4gg 3 роки тому

    how do you connect the SATA cable to the power ?

  • @TimothyCareyDV
    @TimothyCareyDV 2 роки тому

    when I try to open my user it asks for permission and I give to and then it sits for ever like it is searching forever. Going Crazy because I need those files. Most are are on one drive but I have been capture how videos and they are on my SSD.

  • @tommief5669
    @tommief5669 5 років тому

    I got the kit and tried it with two different drives one came as an error and the other is very old 2003-2005ish and the ide only connects with usb it starts like buzzing so i didn’t know if anything was going to happen... didn’t see anything on laptop it was connected to

  • @Neville60001
    @Neville60001 2 роки тому

    SSLFamilyDad, where do I get this power supply to power the busted/dead hard disk?

  • @michaelsmith8025
    @michaelsmith8025 2 роки тому

    I greatly appreciate this video. What my problem is that when I hook up all of the connections to transfer data from an old hard drive (desktop 3.5 in compac). When I look on the windows file, I do not see the computer recognizing the new drive of the drive I have “hooked” up to the laptop. How do I get the laptop to recognize the HDD so I can transfer the files to the laptop?

    • @SSLFamilyDad
      @SSLFamilyDad  2 роки тому

      Try it several times, reboot the computer make sure it is powered up, if nothing still the hard drive may have failed

  • @tee848
    @tee848 4 роки тому

    Can you provide a link for ordering the power supply?

  • @ylzhang3967
    @ylzhang3967 4 роки тому

    Hello, I just took out my old laptop HHD and put it into a SATA-USB case then connected to my new laptop, but I can not find my desktop files of my old laptop. I searched all disk and there was no my old users folder. I didn't even find the old system disk, but other old disks can be found. Do you know how can I find my old desktop files? Thank you!

  • @priciladominguez3547
    @priciladominguez3547 10 місяців тому

    I just watched this video but still super helpful!!

  • @shirleywalker440
    @shirleywalker440 5 років тому

    I haven't tried it yet, but this was great information. Thank you

  • @dangraesser5341
    @dangraesser5341 5 років тому

    Thank you for the video. Exactly the info I needed. Much appreciated.

  • @gavinfrancey2417
    @gavinfrancey2417 Місяць тому

    I am. But it isn’t working. When I plug in my hard drive, no files showing “user” or any of those folders show. It shows different folders, like “android .” What does this mean ?😊

  • @Neville60001
    @Neville60001 2 роки тому

    SSLFamilyDad, I apologize for asking this stupid question, but can I do what you've shown in the video with the dead _hard drive_ of my Lenovo ThinkPad laptop, and only with SATA cables (which I have now)?

  • @CarlBeltzer
    @CarlBeltzer Рік тому

    Do you need the password from the old hard drive to retrieve information

  • @cila1814
    @cila1814 5 років тому

    Hi so I have not use my computer for 6 years I move a year ago and never unpacked my computers so today going through my Google account on my tablet I figure I'm going to go through my old pictures and sort them out so when I did I find the both of my laptops are broken and also I forgot the password would I still be able to recover my pictures without password if I purchase the cables thank you be waiting for your response