I am getting a LOT of people asking about the control board and other issues, so here's the just-released follow-up video on further diagnosis: ua-cam.com/video/LJO8Ey6LY_M/v-deo.html
Great videos for DIY diagnosis. After replacing the accelerometer last year, machine is experiencing same issue again. After running test 14 I started checking voltages & discovered the factory cord was manufactured incorrectly as the power is coming in on the neutral leg more than likely causing the inverter to fail. Replaced the plug on the cord & correctly wired it & replaced inverter & all go now
Last night, mine started acting up. I left it unplugged for an hour. It's working normal for now. I really appreciate your videos. This washer came with the house I purchased. Otherwise, I would never buy GE appliances.
Hi Scott, how did it help fix the actual problem? I did both the slow spin and fast spin tests as shown in this video (which is great, thanks Ben!) and the drum would tumble but do NOTHING on the spin. There were no sounds or other indications like a motor was trying to spin which I think rules out both the motor and belt since the drum moved fine in the tumble portion of the tests. What was your ultimate fix?
Great video! My wife decided to wash some plush bathroom rugs..the washer stopped spinning, I thought here we go $900 for a new washer, watched the video, seen the pump filter part. “ i never knew what that little door was for” I followed your steps and seen the filter completely gunked and covered with plush rug.. cleaned the filter, tried a load of clothes.. works perfect! Thanks for posting the video! Saved me at least a grand, and i might even get some sugar from the wife! Really appreciate it!
Great video! One of the best and most informative videos I have ever found for troubleshooting. Thanks for the attention detail and meticulous way you explained everything.
Great video and this helped me figure out my issue. One comment, you have to enter the test mode from a blank screen, not from the error code screen. That took me like 20 tries to figure out.
@@stevenmata3539 Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
Very helpful! I followed your video & was able to get to the point to start the was cycle again & again until service technician can come to fix it! Thanks a lot!!!
I have a similar GE front load washer. To access the error codes and the test functions, the service sheet says to hold the power button and turn the dial 180 degrees. I found that this requires rotating the dial for 6 cycles as there are 12 cycles on the dial. Other videos say to rotate for 8 clicks, but sometimes it takes two clicks to get to the next cycle. It’s better to count the cycles (including the beginning cycle). Release the power button and all the lights will flash and you will enter into test mode. Just rotate the dial to get to the test you want to use.
Read this if your unit only spins for 5 seconds and ends the cycle after a few minutes. Run test 14 and 26 for confirmation that the unit doesn’t spin more than 5 seconds and ends the cycle early. Reset all of the faults on test 16. Power off the unit, run the rinse and spin cycle, but turn off rinse before starting to prevent water from dispensing. The unit should fail again. Run the troubleshoot mode again for a fault. If Test Code 3 only shows, it most likely will be the inverter board. The board is on the bottom left of the front of the unit, so it’s easily accessible after you remove the front panel of the unit. You’ll need to unscrew a screw that holds the housing in place and slide the housing container out towards you. Replace the board and you should be good to go! Good luck. Fixed my unit in 1.5 hours. You can purchase the board from the GE Appliances part store online.
I have the exact issue, discovered this week. I bought a new board to replace. Question is -- can I access the inverter board from the bottom without taking off the whole front panel, etc?? there seems to be a large opening on the bottom panel
How do I clear the codes once I've corrected the issue? I have so many codes, I'd like to clear it so I know if any of them still need to be addressed. Thank you so much for this video!!
Ben, AWESOME video which sheds light on how technology has changed.... I have the same machine, I have found several error codes. I can't get the same result as you do on entering TEST MODE. Need more detailed info on how to get there.... When I hold the button down and begin spinning the dial, it automatically displays the various wash modes, as in normal cycle... HELP
Once you hold the start button down and rotate the dial 180, you just let go of the start button and it should start flashing. From there just spin the dial to what ever test number you want.
@@bretmarrs4590 Strangest thing, the errors I was getting pointed to the "hall sensor" , which on this model is built onto the motor. Technician came out and did a "firmware upgrade" and all seems to be working fine.... What's your opinion on this?
@@graphixguy3128 Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
This video was great, it showed me things to look for and definitely how to open the top. Still having problems with the bleach and fabric softener dispensing
I love all your videos. Thanks so much for this great info. In looking to buy this model. I noticed some people are displaying videos of a brand new machine used for first or second time making whining noise when spinning.. is this a bearing issue? Or a shipping bolt that had not been removed? If it's bearing why is it failing out if box? Thanks in advance
This video was very helpful in diagnosing my problem. I had error code 3, so ordered a new inverter board, installed it, and the washer started working again ! Well it lasted 2 weeks, and then it stopped working and back to error code 3. I guess I can assume I have a lemon, and it probably fried the new inverter board ? Anyone else experienced this and resolved it somehow ?
Thanks, Ben, for the excellent video. However, my washer won't go into the test mode. When I hold down the play button at about the 10 second mark you hear a click and a light flashes inside the tub and that's it. Do you have any idea what that means? Thank you for any and all help.
Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
Fantastic video. By chance do you know a way to trigger a longer instant spin without all the foreplay (tumbling)? I understand how to trigger a quick 4-minute spin (test 14) and faster 2-minute spin (test 26) but wanted to just jump immediately to a full spin cycle without all the tumbling. The tumbling is driving me crazy.
Great video When I test the fabric softener valve I see water coming from bleach side, testing bleach valve also water coming from bleach dispense side…is it just one valve or something isn’t wired correctly? Or dispense lines?
I can't seem to get the spin or tumble test to even start. I hear a feint humming when I hit the play/pause button, but that's it. I don't even hear the door lock. I can manually spin the drum fine and it seems to try to engage and does a quarter spin or so if attempting a rinse/spin cycle.
Hi Fabric softner has water in it, each time we wash. We never used any kind of fabric softener so I know its not clogged. On occasion there is a small amount of water in the front during fill cycle….I have taken it apart and checked for leaks and can’t figure it out
@@Hhhhhgggihgddyup I did the same. There was gunk blocking the suction mechanism and after cleaning it out, the water drained now. Thank God it was a simple fix!
H2O supply error is likely due to a bad water valve. This was my case. I replaced the water valve and it fixed it. Probably had corrosion and particles that made it into the valve.
So I saw on a comment on here about them turning off every ten seconds. And clicking.. and you saying they have control board issues.. I also saw a video of someones doing the exact same thing on reddit and they said they replaced the control board and it fixed it.. So I ordered the board and swapped them out and it does the same exact thing.. Im an HVAC Technician and instal control boards all the time.. is there something specific on these that you may have to do?
These machines are junk. I have a cheap Amana set in my garage that’s 8 years old and has never had an issue. This set is a few months old and has had service called three times.
awesome info presented here and helped me to dig further into my problem. model gfw550ssn1ww. when using test mode #8 to see why softener not draining, water only pours from the upper holes in to detergent area not the softener compartment. all others work as should. hot/cold valve, bleach, pre wash etc. could this be a valve failure?
Our GE Front Load clothes washer stopped working on Christmas night - middle of the wash and wouldn’t drain. Looked for kinks and blockages in drain pipe and drain pump but none. Installed a new drain pump but still stops mid wash and won’t drain. I can get it to manually spin even with water in it - but can't get it to manually drain. Thanks
Hi Ben! My husband and I have really appreciated your videos..Bestbuy geek squad has been a joke. We replaced the main board on this machine (gfw850spn2rs) ourselves with the upgraded oem part successfully after it was failing via door errors and cancelled cycles. However, the dial does not align with the light and more importantly, the bleach dispenser is now full of water after a cycle. Is there a way to correct this?
Same problem. Likely wrong personality number for program. If you did what i did and set it to 1. Likely you must try another until lights and bleach are fixed
It will wash but not drain. I have attached a shop vacuum to drain the hose in an attempt to clear everything in it. However, it still says the same thing. It will not drain once it reaches the drain cycle.
Thanks for this. My washer looks identical to yours, bought in 2020. My fabric softener dispenser isn’t draining during wash; after cleaning the tray and eliminating that, I ran the test modes for both the fabric softener and bleach dispenser and during both tests, the bleach dispenser nozzles are activated. Meaning my problem is that the washer is not activating the correct water outlet for the fabric softener dispenser. Verified by observation with the dispenser tray removed. Any suggestions? I’m going to check firm ware, but not hopeful.
@@ThePrintHouse yes there is from my understanding.; Only available to technicians with the GE SmartHQ / SmartHub system I believe. I am trying to see if I can buy one to rent out to people having this issue so they don't have a $300 service call fee for it.
@@bensappliancesandjunk It's crazy because this did not exist in the past. It is a new thing happening. GE should fix this immediately. Or at least if it does require a technician it should be free of charge. My girlfriend does all the laundry and told me it has been having issues recently and that it used to work well, so I dont know how many weeks / months it has been acting up.
My washer was throwing codes 26,37,38,39,89 and 92. Ran through test 14 and 24 and both passes. Cleared the codes and we'll see if they come back. Only problem I've had with it is it randomly shut off during a cycle one time. My washer is the exact same one in the video.
My washer won't start and I checked the breaker box and inserted the outlet plug elsewhere. Thanks for any suggestions. Does the washer have a reset code?
My washer is unresponsive. Light on in the tub but no led no sounds on when buttons are pushed. Any thoughts? Turned off brake for 30 minutes when turned back on the light is on in the tub and it sounds like a pump is running. Nothing on the control panel. Tia for any help.
Hi Ben, Thank you so much for putting great video together. Very informative. I have same unit I love and after clear multiple codes 3,19,9,26,27,38,39. I did reset and cleared codes. but Code 3 comes back after spin test (drum rotates 3-5 sec then stop). I checked wiring and conditions are very good. I suspect faulty sensor but GE does not sell hall sensor for this unit.... Any suggestion what to do before call expensive GE tech? Thanks!
@@rabidpigeon Thanks for the update! I ended up replacing the inverter board. Sadly, after 2 cycles of washing perfection, I am back to square one with similar errors codes (3, 46, 25). Darnit I was so close!
My washer was purchased January 2021 and either the motor is dying (high pitch noise during spin cycle) or the belt is no longer in alignment with the pulley.
Thanks Ben. I am in the process of selecting which brand appliances to buy for my new home. Wondering which brand or brands you would recommend in terms of least problems and/or easier to do a diy repair. I live in Canada.
I assume you got appliances and we'd love to hear what you got and how you like them. If anyone else is wondering, pretty much every brand seems to be content with one or more completely unfit-for-purpose appliances... GE's front loaders are pretty awesome, but their top loaders have gearboxes made of chalk and their dishwashers seem to love to melt the wheels off the lower trolley. Frigidaire makes a decent range but couldn't figure out how to reliably make ice in the middle of antarctica and their dishwashers are straight up e-waste. Samsung makes really pretty appliances but they're kinda a gamble on reliability. Bosch is about the only mainstream brand that seems to actually care what they sell, but they also kinda gouge on their fridges for example, which are made by midea IIRC, although Bosch dishwashers are so legendary you should probably get one regardless of what every other appliance is in your house. LG is about the only brand that's reasonably priced, perform well (especially their laundry - LG front loaders are about as legendary as Bosch's dishwashers) and *fairly* reliable - although they've had their share of issues with the linear compressor fridges, they seem to be pretty good these days.
Thanks for video we use this machine in boat and i have 26 error cod and washer not spinning so how can i use in the boat without oob. thank you very much.
I reached out to you on your tik tok after trying this and I am having so much confusion because although we have the same washer mine was a 2020 model but during the test stage it was different from what you did.
@bensappliancesandjunk I have a question my washer which is 3 years old it's a GE Front loader it looks identical to the one in the video but it will fill about a few cups of water then go to wash and then end all in about five minutes.
Excellent video! I have the same issues as many wit the spin process shutting down within 5 seconds. I replaced the accelerometer which had no effect (despite it being indicated during trouble shooting). Now I am wondering if I should gamble on replacing the inverter or the main board. Apparently, the inverter is no longer made, so the pricing is comparable ($125 for either part). Suggestions as to which part maybe faulty? (Codes: 3, 9, 19, 26, 38, 46, 89)
Yes I did, by replacing the main circuit board (motor driver), don’t bother with the accelerometer as I did. By and by, I had a discussion with the GE repairman who mentioned this is a known issue and he carries 2 spare boards on his truck.
When I get to 3:20 in the video, I hold down the start button from a blank screen and turn the knob, but the machine immediately cycles through the different wash modes; it doesn't do for me what it did for you. I've tried this after unplugging the machine for 30 seconds, 2 minutes, and 5 minutes I got my codes, but I can't troubleshoot or clear them. Ideas? Thank you.
Hold down the start button, rotate dial 180 degrees or a little past, let go of the start button, the lights should start flashing. You are in diagnostic mode.
Hi Ben, this is SO helpful!! Thank you. I am measuring constant 30.2v at the drain motor plug. Running the test for the drain pump does not change this voltage. Is this a control board issue?
Hi! I know your post is a month old but I had the same thing. I was showing 40v. I traced the schematics to the plug on the main board and the little relay under it was burned up. Waiting on my replacement board.
Washers today are design to break down I have had this washer service at least five times it’s only three years old what happen to washer lasting at 6 years with no service call🤔
Hey Ben! I have the same washer this model. I found the door lock switch was burnt at the coil. I ordered the new one after replacing it the washer tried to started but it fleshed (door🔒) then Door code on the display. I never heard the knock sound. Do you know what wrong with it? Thank you
I’m getting error code 3 now and doing the spin test, it does spin for less then 5 seconds each time then quits. Any video on how to check/test/replace the hall sensor? GE support has been worthless and they can’t even schedule a tech to come out to me. Literally at a loss… any help would be appreciated!
I’m having this same issue with the spin test. Spins for less than 5 seconds. All other tests were satisfactory. Did you ever find a solution? We’re you able to purchase/replace the “Hall Sensor”?
@@jrmeister101 I ended up fixing this issue myself actually since GE was no help at all and supposedly there are no techs available. It was the inverter which is located in the bottom of the washer. Bought one on eBay for $32, took apart the washer, swapped it out, put it back together and it started working perfectly again. If you want to try this I’ll send you the videos and instructions I used, just let me know.
@@1209tim Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
How do you tell if your control panel is bad? I went though all the steps. And everything works but when doing on its self it will skip steps and turn off fast
@@CCCCC9211 yes! I needed to replace both the drain pump and the circuit board. That fixed the problem, apparently it’s pretty common on these models. Ben’s appliances has all the videos I needed to figure it out! Very helpful.
I have had an issue with my unit 3 weeks ago that started right after a power outage. Had Technician scheduled to come and look at it. Got up the next morning after running several tests for the bigger part of the night and it worked like nothing had happened. I did say door on the display when I got up the next morning. Open and closed the door and the unit works fine until yesterday. Unit will sometimes fill with water, sometimes will not depending on the cleaning cycle selected. I am thinking a faulty main board, but I could be wrong. Also there was another power interruption yesterday just like the previous time. I don't understand why that would cause these issues. I plan to run some of these tests tomorrow afternoon before work to try and figure out what is causing the issue. Seems like it would be something with the door lock, but it locks every time and won't let me open it before the cycle starts. I am confused by this machine. I will probably never purchase another GE appliance after this. It replaced an 11 year old LG that still worked just had a leaking door gasket. Should have replaced the door gasket and kept the LG. Frustrating for sure. Thanks for the great video. Keep up the good work. Sorry for the long post. Just wondering if anyone has experienced this same issue and if the cause was determined. Machine is barely 2 years old. Ridiculous that it should need service already.
Hi Ben , thank you for the video. My washer stuck on the washer mode than drained with the humming noise and than system canceled the operation itself. I pulled the error code 18 and ran the test 12 . It seems the water drained just fine. Please help
8 months with this unit and already seems to have a drive motor/inverter issue. Wont even start a cycle throwing codes 46,92 as well as 38,39,26. Not impressed. Should have went with my gut and got a Speed queen or Maytag commercial washer but the wife wanted a good looking washer with all the bells and whistles 🤦♂ Great video though.
Hey Ben, I get a loud screech noise when the cold water is activated and have started receiving incomplete wash cycles with soaked clothes. I've even started getting H20 supply text scrolling. Please help! GE ultra fresh washer only had 3 years.
I bought the machine that you showing my is from 2022 before the year went bad I had two technician checking my washing machine and it came out it have factory problem .I called the company and GE did not help me at all. According to the knowledge I have they said they supposed to replace it and they use excuses excuses not to help me.
This video is awesome...thanks. I'm have a list of codes that are not making sense - 3, 26, 32, 38, 39, 42. My machine is GFW850SPN2RS. The issue - it randomly doesn't complete cycles, fabric softener still in the tray, spin cycle not completing. I ran all of the tests each of those codes suggest, mainly test #14, and all completed and passed. Based on a lot of success stories from previous comments below I replaced the inverter. Sadly, SAME codes. I've checked waste water flow to include proper placement of waste line and all good. Ben or any one have any thoughts? Much thanks in advance. UPDATE: 1/28/24 I decided to just replace the main controller board - $100. Didn't give me a clean slate though. I now have 38, 44 and 91. 38 - Vent Damper (ran test #24 and it passed) 44 - Probable Inverter Fault (Already replace inverter previously and ran test #14, passed) 91 - Controller board time out fault Could still use some help. Thanks!!
Help. Same machine here. My softener container is not getting water. Using test code 8 to test softener valve , water comes out strong on the bleach port side only. Test code 23 bleach valve gives same results. All ports are clear. All valves show about 1000 ohms +/- All getting 120v as activated. Softener valve seems to be same as bleach valve? But only one valve gets power and fills on code 23. Both valves activate on 8. In no test position can I get water out of the softener ports. Thanks!
@@dominikslomba Yes, it was one of the 5 water valves. It electrically read good but still wasn't opening. I replaced the valves. Problem solved. The detergent/softener blue tray assembly would likely never be a problem, there's nothing really in it to fail, it just steers the water flow.
The sheet with all the information is actually located inside the washer taped underneath the top panel. I found it when disassembling mine from this video!
Well done video! I'm close to pinpointing the issue with my Washer. I am getting code 91. Not sure what might be triggering that. We just replaced the motherboard because it wouldn't even allow us to start a wash cycle. The motherboard replacement solved that issue but now the dial does not match up with all the cycles, and getting that code #91. Any help is greatly appreciated!. Again thank you for the great video!
Just chiming in to say that this video helped me get my washer mostly working again -- thanks! But I'm also getting the issue where the dial doesn't match up, and error code 91...
@@MilTan2 The same control board is used in different washer models. You will need to set the correct personality ID for you specific washer model in order for the correct dial options to appear.
Mr Ben I need your help Please. It seems that you are the only one I can fine with knowledge on this washer!! Please reach out to me and I will tell you what is going on
No, but others have. You'd want to test water away from unit, then screens, then valves and see if it's a board to valve issue, valves, or supply problem
How do I do this on the dryer? I have a gas dryer that started blinking and my wife hit some buttons and now the dry times are different. I think it needs to be reset somehow
@@joannaacosta2409 if I remember correctly I followed the same steps but turned the dial the opposite direction and it went into a reset mode…seems to work now.
Don't know why, but I can't get the error code display at all. I tried unplugging, turned on and off, etc. After holding down the start/pause button for 10 sec, the only thing I get is the interior light turning on and off once. Also due to draining from the front of the washer, I did clean out the lower filter, and still got drainage from the dispenser area. After removing the dispenser drawer, I saw a tide pod plastic casing covering the drainage hole. Wifey claims she must have been half asleep when she did that .
First time getting it fixed Jan 2023 the motor wire was cut during manufacturing and was barely hanging on. They replaced it. Now it’s showing error codes 68,27,38 problem is it’s not spinning. During the technician visit it was spinning fine. Did a washer update one load was fine second load not spinning not even a little. Now I’m not sure if it’s the inverter that needs replaced or the mother board. Maybe a new motor?
I am getting a LOT of people asking about the control board and other issues, so here's the just-released follow-up video on further diagnosis: ua-cam.com/video/LJO8Ey6LY_M/v-deo.html
Great videos for DIY diagnosis. After replacing the accelerometer last year, machine is experiencing same issue again. After running test 14 I started checking voltages & discovered the factory cord was manufactured incorrectly as the power is coming in on the neutral leg more than likely causing the inverter to fail. Replaced the plug on the cord & correctly wired it & replaced inverter & all go now
Last night, mine started acting up. I left it unplugged for an hour. It's working normal for now. I really appreciate your videos. This washer came with the house I purchased. Otherwise, I would never buy GE appliances.
Drain impeller was just clogged. Running #7 then 12 confirmed no new drain pump needed. Thanks Ben!
Man this was the most helpful home appliance video ive ever seen
Glad it helped!
Thank you very much! This is a vital resource for anyone that has this model.
I gott'a tell you this is the best DIY video and it was very easy to understand and carry out. It fixed my fast spin problem
Thanks!
Hi Scott, how did it help fix the actual problem? I did both the slow spin and fast spin tests as shown in this video (which is great, thanks Ben!) and the drum would tumble but do NOTHING on the spin. There were no sounds or other indications like a motor was trying to spin which I think rules out both the motor and belt since the drum moved fine in the tumble portion of the tests. What was your ultimate fix?
Great video! My wife decided to wash some plush bathroom rugs..the washer stopped spinning, I thought here we go $900 for a new washer, watched the video, seen the pump filter part. “ i never knew what that little door was for” I followed your steps and seen the filter completely gunked and covered with plush rug.. cleaned the filter, tried a load of clothes.. works perfect! Thanks for posting the video! Saved me at least a grand, and i might even get some sugar from the wife! Really appreciate it!
Oh wow! Way to go man!
Great video! One of the best and most informative videos I have ever found for troubleshooting. Thanks for the attention detail and meticulous way you explained everything.
Great video and this helped me figure out my issue. One comment, you have to enter the test mode from a blank screen, not from the error code screen. That took me like 20 tries to figure out.
I followed his instructions exactly (I think!) and it worked for me first try. Just saying, for future viewers.
thats what I did but I never was able to enter the test mode
@@stevenmata3539 Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
They need to recall this son of a gun!
What if you cant enter troubleshooting mode?
Very helpful! I followed your video & was able to get to the point to start the was cycle again & again until service technician can come to fix it! Thanks a lot!!!
I have a similar GE front load washer. To access the error codes and the test functions, the service sheet says to hold the power button and turn the dial 180 degrees. I found that this requires rotating the dial for 6 cycles as there are 12 cycles on the dial. Other videos say to rotate for 8 clicks, but sometimes it takes two clicks to get to the next cycle. It’s better to count the cycles (including the beginning cycle). Release the power button and all the lights will flash and you will enter into test mode. Just rotate the dial to get to the test you want to use.
This was an incredibly helpful video! Thank you for taking the time to make it and, fingers crossed, keep me from needing a technician call!
Read this if your unit only spins for 5 seconds and ends the cycle after a few minutes. Run test 14 and 26 for confirmation that the unit doesn’t spin more than 5 seconds and ends the cycle early. Reset all of the faults on test 16. Power off the unit, run the rinse and spin cycle, but turn off rinse before starting to prevent water from dispensing. The unit should fail again. Run the troubleshoot mode again for a fault. If Test Code 3 only shows, it most likely will be the inverter board. The board is on the bottom left of the front of the unit, so it’s easily accessible after you remove the front panel of the unit. You’ll need to unscrew a screw that holds the housing in place and slide the housing container out towards you. Replace the board and you should be good to go! Good luck. Fixed my unit in 1.5 hours. You can purchase the board from the GE Appliances part store online.
Thanks a ton! I fix them but wasn't sure if it was the motor or the inverter board.
This was super helpful for me. Just replaced the inverter board and back in business. Thank you for this!
I have the exact issue, discovered this week. I bought a new board to replace. Question is -- can I access the inverter board from the bottom without taking off the whole front panel, etc?? there seems to be a large opening on the bottom panel
@@jmarkus15it’s accessible if you place the washer on its left side assuming you’re looking at the washer from the front.
Thanks for the video; A+ for you. If anyone is thinking of buying this washer: Do Not.
You are awesome! You help me fix my washing machine!!!! I knew nothing lol!!
How do I clear the codes once I've corrected the issue? I have so many codes, I'd like to clear it so I know if any of them still need to be addressed.
Thank you so much for this video!!
Service/test mode #16. It’s at 5:44 of the video.
Ben, AWESOME video which sheds light on how technology has changed.... I have the same machine, I have found several error codes. I can't get the same result as you do on entering TEST MODE. Need more detailed info on how to get there.... When I hold the button down and begin spinning the dial, it automatically displays the various wash modes, as in normal cycle... HELP
I’m having the same issue - not able to enter the service mode at all.
Once you hold the start button down and rotate the dial 180, you just let go of the start button and it should start flashing. From there just spin the dial to what ever test number you want.
@@bretmarrs4590 Strangest thing, the errors I was getting pointed to the "hall sensor" , which on this model is built onto the motor. Technician came out and did a "firmware upgrade" and all seems to be working fine.... What's your opinion on this?
@@graphixguy3128 Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
Power has to be off when starting this. Yes it will cycle thru the modes as you turn the dial but it needs to be off at the beginning
Great video, do you have the link to the technical service manual?
This video was great, it showed me things to look for and definitely how to open the top. Still having problems with the bleach and fabric softener dispensing
Which test should I run if i keep getting “supply h20” code?
Means your water pressure switch is bad
Do you know another way to get he washed into test mode? Pushing start and turning wheel counter clockwise isn’t working:(
I love all your videos. Thanks so much for this great info.
In looking to buy this model. I noticed some people are displaying videos of a brand new machine used for first or second time making whining noise when spinning.. is this a bearing issue? Or a shipping bolt that had not been removed? If it's bearing why is it failing out if box?
Thanks in advance
Likely shipping bolts
Thank you for this video. Someone has been slamming the door and now it has issues
This video was very helpful in diagnosing my problem. I had error code 3, so ordered a new inverter board, installed it, and the washer started working again ! Well it lasted 2 weeks, and then it stopped working and back to error code 3. I guess I can assume I have a lemon, and it probably fried the new inverter board ? Anyone else experienced this and resolved it somehow ?
This video just saved me a ton of $. It was just a simple filter clean. High tech appliance low tech user!
Thanks, Ben, for the excellent video. However, my washer won't go into the test mode. When I hold down the play button at about the 10 second mark you hear a click and a light flashes inside the tub and that's it. Do you have any idea what that means? Thank you for any and all help.
Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
@@michaelerbes7517this worked for me. Thank you!
How do you clear the codes once fixed?
Fantastic video. By chance do you know a way to trigger a longer instant spin without all the foreplay (tumbling)? I understand how to trigger a quick 4-minute spin (test 14) and faster 2-minute spin (test 26) but wanted to just jump immediately to a full spin cycle without all the tumbling. The tumbling is driving me crazy.
I don't think it can logic wise
Great video
When I test the fabric softener valve I see water coming from bleach side, testing bleach valve also water coming from bleach dispense side…is it just one valve or something isn’t wired correctly? Or dispense lines?
Did you ever figure it out? I see the same issue
i am also having same issue
I can't seem to get the spin or tumble test to even start. I hear a feint humming when I hit the play/pause button, but that's it. I don't even hear the door lock.
I can manually spin the drum fine and it seems to try to engage and does a quarter spin or so if attempting a rinse/spin cycle.
I need to make a video on this, but 99% chance its the inverter board.
Good video and Thank You. Need to see about error codes and resetting a 2019 GE GFW series front load unit.
Hi
Fabric softner has water in it, each time we wash.
We never used any kind of fabric softener so I know its not clogged.
On occasion there is a small amount of water in the front during fill cycle….I have taken it apart and checked for leaks and can’t figure it out
I am having the same issue!!!
@6thDAY had the same problem and took it out and took apart and cleaned
Had the same problem and took out and took apart and cleaned it.
@@Hhhhhgggihgddyup I did the same. There was gunk blocking the suction mechanism and after cleaning it out, the water drained now. Thank God it was a simple fix!
H2O supply error is likely due to a bad water valve. This was my case. I replaced the water valve and it fixed it. Probably had corrosion and particles that made it into the valve.
Hi - this video was super helpful! Now im wondering how to clear the error codes once we have figured out what needs attention?
Same here
Same here
Not working.
Error codes
3, 38, 27, 23, 10, 37
Tried counter clockwise and won’t work. Do I need to unplug and do the counterclockwise?
My GE is 12 years old I never had a problem with it until now . I love my washer and dryer . Fixing to try the code error now .
They didn't make this model 12 years ago.
So I saw on a comment on here about them turning off every ten seconds. And clicking.. and you saying they have control board issues..
I also saw a video of someones doing the exact same thing on reddit and they said they replaced the control board and it fixed it..
So I ordered the board and swapped them out and it does the same exact thing.. Im an HVAC Technician and instal control boards all the time.. is there something specific on these that you may have to do?
Any updates on what happened? My washer started doing the same thing this evening. So trying to find some help on the issue
These machines are junk. I have a cheap Amana set in my garage that’s 8 years old and has never had an issue. This set is a few months old and has had service called three times.
How new is the unit with regards to the release year? Cause new models of things are garbage also the smarter it is the more likely it is to fail.
I hate this washing machine
Be fair...it's expensive junk. Waste of money. Mine clicks and flashes.
I agree with you 💯 👍 👌 👏
Had 0 issues for my large family running nearly 30 loads of laundry a week since launch. These things are fantastic.
awesome info presented here and helped me to dig further into my problem. model gfw550ssn1ww. when using test mode #8 to see why softener not draining, water only pours from the upper holes in to detergent area not the softener compartment. all others work as should. hot/cold valve, bleach, pre wash etc. could this be a valve failure?
Our GE Front Load clothes washer stopped working on Christmas night - middle of the wash and wouldn’t drain. Looked for kinks and blockages in drain pipe and drain pump but none. Installed a new drain pump but still stops mid wash and won’t drain. I can get it to manually spin even with water in it - but can't get it to manually drain. Thanks
Same. Did you have to replace or dinyiu fix the issue?
Same exact thing just happened to ours. Changed drain pump and still doesn’t work
I had to change the computer board found in the far right corner of the top - worked after just fine
Thank you! We’ll try it out. 🤞🏻🙏🏻
do you have a text or pdf of the diagnostic info page?
Hi Ben! My husband and I have really appreciated your videos..Bestbuy geek squad has been a joke. We replaced the main board on this machine (gfw850spn2rs) ourselves with the upgraded oem part successfully after it was failing via door errors and cancelled cycles. However, the dial does not align with the light and more importantly, the bleach dispenser is now full of water after a cycle. Is there a way to correct this?
Same problem. Likely wrong personality number for program. If you did what i did and set it to 1. Likely you must try another until lights and bleach are fixed
Great video, thank you for your efforts 👍
Can you explain what does door switch do Ben.
My washer had error code 18. It was not draing. I replaced the pump with a new pump. It is still not draining.
Thanks for this great video.
any resolution?
@@robertmccall9069 did you ever get a resolution?
No, please. It's still doing the same thing.
It will wash but not drain. I have attached a shop vacuum to drain the hose in an attempt to clear everything in it. However, it still says the same thing. It will not drain once it reaches the drain cycle.
Great video - very clear!
My washer does not complete the washing. Water comes out, only for a
Few seconds and clicks and the door can opened.
Thank you so much!!! Superb video, helped me understand and fix my issue. Might have saved my marriage 😅
PS: liked and subbed 👍
Brilliant, very well done. Saved me a ton of time and a call out. Thank you.
Thanks for this. My washer looks identical to yours, bought in 2020. My fabric softener dispenser isn’t draining during wash; after cleaning the tray and eliminating that, I ran the test modes for both the fabric softener and bleach dispenser and during both tests, the bleach dispenser nozzles are activated. Meaning my problem is that the washer is not activating the correct water outlet for the fabric softener dispenser. Verified by observation with the dispenser tray removed. Any suggestions? I’m going to check firm ware, but not hopeful.
Sadly it's likely a board if it isn't sending voltage
Omg I'm here for the exact same problem. Bought in 2020 also. I wonder if there was a firmware update.
@@ThePrintHouse yes there is from my understanding.; Only available to technicians with the GE SmartHQ / SmartHub system I believe. I am trying to see if I can buy one to rent out to people having this issue so they don't have a $300 service call fee for it.
@@bensappliancesandjunk It's crazy because this did not exist in the past. It is a new thing happening. GE should fix this immediately. Or at least if it does require a technician it should be free of charge. My girlfriend does all the laundry and told me it has been having issues recently and that it used to work well, so I dont know how many weeks / months it has been acting up.
@@ThePrintHouse if its past warranty they just dont care
My washer was throwing codes 26,37,38,39,89 and 92. Ran through test 14 and 24 and both passes. Cleared the codes and we'll see if they come back. Only problem I've had with it is it randomly shut off during a cycle one time. My washer is the exact same one in the video.
My washer won't start and I checked the breaker box and inserted the outlet plug elsewhere. Thanks for any suggestions. Does the washer have a reset code?
Up-voting, looking on how to reset as well. (It's note hold start/pause until E00 appears, that's for another model washer)
My washer is unresponsive. Light on in the tub but no led no sounds on when buttons are pushed. Any thoughts? Turned off brake for 30 minutes when turned back on the light is on in the tub and it sounds like a pump is running. Nothing on the control panel. Tia for any help.
Hi Ben, Thank you so much for putting great video together. Very informative. I have same unit I love and after clear multiple codes 3,19,9,26,27,38,39. I did reset and cleared codes. but Code 3 comes back after spin test (drum rotates 3-5 sec then stop). I checked wiring and conditions are very good. I suspect faulty sensor but GE does not sell hall sensor for this unit.... Any suggestion what to do before call expensive GE tech? Thanks!
My washer is having the exact same problem :/ I haven’t been able to figure it out yet either.
@@rabidpigeon Any luck? In the same boat :(
Any luck? In the same boat with almost exact same error codes :(
@@Agileet I just fixed mine today! It turned out to be a bad inverter board. Just replaced it, and everything works again. Part number WH22X35837
@@rabidpigeon Thanks for the update! I ended up replacing the inverter board. Sadly, after 2 cycles of washing perfection, I am back to square one with similar errors codes (3, 46, 25). Darnit I was so close!
My washer was purchased January 2021 and either the motor is dying (high pitch noise during spin cycle) or the belt is no longer in alignment with the pulley.
Thanks Ben. I am in the process of selecting which brand appliances to buy for my new home.
Wondering which brand or brands you would recommend in terms of least problems and/or easier to do a diy repair. I live in Canada.
Don’t get GE!!!!
I assume you got appliances and we'd love to hear what you got and how you like them. If anyone else is wondering, pretty much every brand seems to be content with one or more completely unfit-for-purpose appliances... GE's front loaders are pretty awesome, but their top loaders have gearboxes made of chalk and their dishwashers seem to love to melt the wheels off the lower trolley. Frigidaire makes a decent range but couldn't figure out how to reliably make ice in the middle of antarctica and their dishwashers are straight up e-waste. Samsung makes really pretty appliances but they're kinda a gamble on reliability. Bosch is about the only mainstream brand that seems to actually care what they sell, but they also kinda gouge on their fridges for example, which are made by midea IIRC, although Bosch dishwashers are so legendary you should probably get one regardless of what every other appliance is in your house. LG is about the only brand that's reasonably priced, perform well (especially their laundry - LG front loaders are about as legendary as Bosch's dishwashers) and *fairly* reliable - although they've had their share of issues with the linear compressor fridges, they seem to be pretty good these days.
Thanks for this video and the others. It saved me tons of money.
What are your thoughts on using vinegar in your laundry, is it safe for the machine?
Yes, very safe
Thanks for video we use this machine in boat and i have 26 error cod and washer not spinning so how can i use in the boat without oob. thank you very much.
When I activate the softener value, the water comes out over the hole for the bleach. Any ideas??
Did you ever figure this out? When I run test mode 8 to dispense fabric softener, it triggers the pre-wash drawer.
I reached out to you on your tik tok after trying this and I am having so much confusion because although we have the same washer mine was a 2020 model but during the test stage it was different from what you did.
Uhh, I don't have a tiktok. Can you point me to what you saw on the platform?
I didn't see an email on your page
@@Honesty_Is_Key I don't think thats my TikTok page... I found it and it isn't me posting, although they are my videos...
@bensappliancesandjunk Oh wow that is crazy. He may try and scam me because I did message him, but it will not work.
@bensappliancesandjunk I have a question my washer which is 3 years old it's a GE Front loader it looks identical to the one in the video but it will fill about a few cups of water then go to wash and then end all in about five minutes.
Awesome video, did everything still have a draining issue. replace with new pump went thru tests it failed at the drain pump again.
Did you clear the fault code after replacing the drain pump?
I have the same issue. And I cleared the code after replacing. Did you ever figure it out?
Make sure the drain hose isn't kinked or has sludge in it. Use a shop vac to pull out any (possible) obstructions.
Excellent video! I have the same issues as many wit the spin process shutting down within 5 seconds. I replaced the accelerometer which had no effect (despite it being indicated during trouble shooting). Now I am wondering if I should gamble on replacing the inverter or the main board. Apparently, the inverter is no longer made, so the pricing is comparable ($125 for either part). Suggestions as to which part maybe faulty? (Codes: 3, 9, 19, 26, 38, 46, 89)
Started having this problem today. Did u solve it ?
Yes I did, by replacing the main circuit board (motor driver), don’t bother with the accelerometer as I did. By and by, I had a discussion with the GE repairman who mentioned this is a known issue and he carries 2 spare boards on his truck.
@@focusedfowl8981inverter board you replaced on main board
When I get to 3:20 in the video, I hold down the start button from a blank screen and turn the knob, but the machine immediately cycles through the different wash modes; it doesn't do for me what it did for you. I've tried this after unplugging the machine for 30 seconds, 2 minutes, and 5 minutes I got my codes, but I can't troubleshoot or clear them. Ideas? Thank you.
I'm having the same issue, can't figure out HOW to enter the diagnostic test mode the way he did it...
@@graphixguy3128 same problem here
Hold down the start button, rotate dial 180 degrees or a little past, let go of the start button, the lights should start flashing. You are in diagnostic mode.
Hi Ben, this is SO helpful!! Thank you.
I am measuring constant 30.2v at the drain motor plug. Running the test for the drain pump does not change this voltage.
Is this a control board issue?
Hi! I know your post is a month old but I had the same thing. I was showing 40v. I traced the schematics to the plug on the main board and the little relay under it was burned up. Waiting on my replacement board.
Same here! Replaced drain pump and when I run a diagnostic for the drain, #12, it does nothing. Where do you get a new board besides from GE?
Washers today are design to break down I have had this washer service at least five times it’s only three years old what happen to washer lasting at 6 years with no service call🤔
Hey Ben! I have the same washer this model. I found the door lock switch was burnt at the coil. I ordered the new one after replacing it the washer tried to started but it fleshed (door🔒) then Door code on the display. I never heard the knock sound. Do you know what wrong with it? Thank you
Thank you for the video
I’m getting error code 3 now and doing the spin test, it does spin for less then 5 seconds each time then quits. Any video on how to check/test/replace the hall sensor? GE support has been worthless and they can’t even schedule a tech to come out to me. Literally at a loss… any help would be appreciated!
I’m having this same issue with the spin test. Spins for less than 5 seconds. All other tests were satisfactory. Did you ever find a solution? We’re you able to purchase/replace the “Hall Sensor”?
I have same issue - help!
Same issue here
@@jrmeister101 I ended up fixing this issue myself actually since GE was no help at all and supposedly there are no techs available. It was the inverter which is located in the bottom of the washer. Bought one on eBay for $32, took apart the washer, swapped it out, put it back together and it started working perfectly again. If you want to try this I’ll send you the videos and instructions I used, just let me know.
@@jackjrudie if you are still having the issue I’ll let you know how I fixed it, it was the inverter board. $32 on eBay for the factory part
Video's been great, my washer has several codes, but passes the tests, I've tried unplugging the machine, any way to clear the codes?
How do I reset the codes? I have fixed the switch for the door and it still calls a door code
Same problem I have right now 😅
Mine will not go into test mode. When i turn washer on, sounds like a relay is clicking and looses power and shuts down. Any suggestions?
There's a known defect with the boards going bad. Should be under warranty from GE.
@@bensappliancesandjunk I called GE and they said there was no recall on the boards. Is it the main board I should Replace?
@@1209tim Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
How do you tell if your control panel is bad? I went though all the steps. And everything works but when doing on its self it will skip steps and turn off fast
Same here after 3 minutes it completely shuts off
Thanks!
My drain pumps not working. I replaced it and tried to run test 12 but nothing happened. Help?
Same issue, did you figure it out?
@@CCCCC9211 yes! I needed to replace both the drain pump and the circuit board. That fixed the problem, apparently it’s pretty common on these models. Ben’s appliances has all the videos I needed to figure it out! Very helpful.
Would you happen to know or have a diagram/picture of how the hoses from the inlet valve to the dispenser hook up?
Amazing video thank you so much!!!!
How do I cancel all error codes? i.e. Reset. Unplugging doesn't seem to work.
I have had an issue with my unit 3 weeks ago that started right after a power outage. Had Technician scheduled to come and look at it. Got up the next morning after running several tests for the bigger part of the night and it worked like nothing had happened. I did say door on the display when I got up the next morning. Open and closed the door and the unit works fine until yesterday. Unit will sometimes fill with water, sometimes will not depending on the cleaning cycle selected. I am thinking a faulty main board, but I could be wrong. Also there was another power interruption yesterday just like the previous time. I don't understand why that would cause these issues. I plan to run some of these tests tomorrow afternoon before work to try and figure out what is causing the issue. Seems like it would be something with the door lock, but it locks every time and won't let me open it before the cycle starts. I am confused by this machine. I will probably never purchase another GE appliance after this. It replaced an 11 year old LG that still worked just had a leaking door gasket. Should have replaced the door gasket and kept the LG. Frustrating for sure. Thanks for the great video. Keep up the good work. Sorry for the long post. Just wondering if anyone has experienced this same issue and if the cause was determined. Machine is barely 2 years old. Ridiculous that it should need service already.
Is there a link to the test mode directions or a tech sheet for this unit? If so could you provide it please I would really appreciate it!
Not yet. Next one I get in shop I'll see if I can't make a guide for
@@bensappliancesandjunk thank you you’re awesome!
Hi Ben , thank you for the video. My washer stuck on the washer mode than drained with the humming noise and than system canceled the operation itself. I pulled the error code 18 and ran the test 12 . It seems the water drained just fine. Please help
Great video!!!
How about the main board service led for late model front loaders? I can’t find a lookup table (it’s not on the wiring diagram mini manual).
8 months with this unit and already seems to have a drive motor/inverter issue. Wont even start a cycle throwing codes 46,92 as well as 38,39,26. Not impressed. Should have went with my gut and got a Speed queen or Maytag commercial washer but the wife wanted a good looking washer with all the bells and whistles 🤦♂
Great video though.
Hi my friend!! Do you know where I can get the Inverter Board for GE WASHING MACHINE same model than the vídeo?
Hey Ben, I get a loud screech noise when the cold water is activated and have started receiving incomplete wash cycles with soaked clothes. I've even started getting H20 supply text scrolling. Please help! GE ultra fresh washer only had 3 years.
I bought the machine that you showing my is from 2022 before the year went bad I had two technician checking my washing machine and it came out it have factory problem .I called the company and GE did not help me at all. According to the knowledge I have they said they supposed to replace it and they use excuses excuses not to help me.
This video is awesome...thanks. I'm have a list of codes that are not making sense - 3, 26, 32, 38, 39, 42. My machine is GFW850SPN2RS. The issue - it randomly doesn't complete cycles, fabric softener still in the tray, spin cycle not completing. I ran all of the tests each of those codes suggest, mainly test #14, and all completed and passed. Based on a lot of success stories from previous comments below I replaced the inverter. Sadly, SAME codes. I've checked waste water flow to include proper placement of waste line and all good. Ben or any one have any thoughts? Much thanks in advance.
UPDATE: 1/28/24
I decided to just replace the main controller board - $100. Didn't give me a clean slate though. I now have 38, 44 and 91.
38 - Vent Damper (ran test #24 and it passed)
44 - Probable Inverter Fault (Already replace inverter previously and ran test #14, passed)
91 - Controller board time out fault
Could still use some help.
Thanks!!
Help. Same machine here. My softener container is not getting water. Using test code 8 to test softener valve , water comes out strong on the bleach port side only. Test code 23 bleach valve gives same results. All ports are clear. All valves show about 1000 ohms +/- All getting 120v as activated. Softener valve seems to be same as bleach valve? But only one valve gets power and fills on code 23. Both valves activate on 8. In no test position can I get water out of the softener ports. Thanks!
Did you ever figure out
@@dominikslomba Yes, it was one of the 5 water valves. It electrically read good but still wasn't opening. I replaced the valves. Problem solved. The detergent/softener blue tray assembly would likely never be a problem, there's nothing really in it to fail, it just steers the water flow.
My machine i did test 14 for spin. It is working on test mode but on regular wash does not go on high spin.
Can you help me please
Do you have this exact kind of video but for the dryer!?!
Not yet sadly
Thanks for this. Where can someone find the text for the error codes and the tests?
The sheet with all the information is actually located inside the washer taped underneath the top panel. I found it when disassembling mine from this video!
Assuming it needs to be hooked up to water??? I’m tinkering with one in my shop. Thanks
Well done video! I'm close to pinpointing the issue with my Washer. I am getting code 91. Not sure what might be triggering that. We just replaced the motherboard because it wouldn't even allow us to start a wash cycle. The motherboard replacement solved that issue but now the dial does not match up with all the cycles, and getting that code #91. Any help is greatly appreciated!. Again thank you for the great video!
Just chiming in to say that this video helped me get my washer mostly working again -- thanks! But I'm also getting the issue where the dial doesn't match up, and error code 91...
@@MilTan2 The same control board is used in different washer models. You will need to set the correct personality ID for you specific washer model in order for the correct dial options to appear.
Mr Ben I need your help Please. It seems that you are the only one I can fine with knowledge on this washer!! Please reach out to me and I will tell you what is going on
Hey Ben, did you get the H2O supply error yet?
One of us
One of us
No, but others have. You'd want to test water away from unit, then screens, then valves and see if it's a board to valve issue, valves, or supply problem
How do I do this on the dryer? I have a gas dryer that started blinking and my wife hit some buttons and now the dry times are different. I think it needs to be reset somehow
Robert, did you end up finding the solution for this problem. Mine is doing the same thing.
@@joannaacosta2409 if I remember correctly I followed the same steps but turned the dial the opposite direction and it went into a reset mode…seems to work now.
I'm not getting enough water. Most of them are still dry. Any suggestions?
Don't know why, but I can't get the error code display at all.
I tried unplugging, turned on and off, etc. After holding down the start/pause button for 10 sec, the only thing I get is the interior light turning on and off once.
Also due to draining from the front of the washer, I did clean out the lower filter, and still got drainage from the dispenser area. After removing the dispenser drawer, I saw a tide pod plastic casing covering the drainage hole. Wifey claims she must have been half asleep when she did that .
First time getting it fixed Jan 2023 the motor wire was cut during manufacturing and was barely hanging on. They replaced it. Now it’s showing error codes 68,27,38 problem is it’s not spinning. During the technician visit it was spinning fine. Did a washer update one load was fine second load not spinning not even a little. Now I’m not sure if it’s the inverter that needs replaced or the mother board. Maybe a new motor?
Also during the spinning test 14 it doesn’t spin at all.
would you say this is a good model?
I think they are pretty good. Probably prefer LG over them, but would take these over Whirlpool/Samsung probably
Got my door unlocked. Still don't know what is wrong yet. But thanks!