Genesys Cloud Architect Module 6.2 Hands-On Exercise: Setting Queues to Variables

!!MAKE SURE TO HIT THE SUBSCRIBE BUTTON!! Objective: By the end of this exercise, you should be able to set queues to variables and make decisions based on that variable in Genesys Cloud's Architect.
Instructions:
1. Log into your Genesys Cloud account
• Open your web browser and go to the Genesys Cloud login page at login.mypurecl....
• Enter your Genesys Cloud username and password, then click 'Log in'.
2. Navigate to Architect
• Once logged in, click on the 'Admin' tab on the navigation bar located on the left side of the screen.
• In the dropdown menu, select 'Architect'.
3. Create a New Inbound Call Flow
• In the Architect home page, click on the '+ Create' button located in the upper right corner of the screen.
• From the dropdown menu, select 'Inbound Call Flow'.
• This will open a new tab with the Architect interface for designing call flows.
4. Create a Variable for Queue
• Click the 'Variables' tab on the toolbar at the top of the Architect interface.
• Click '+ Add' and select 'Queue' from the dropdown menu.
• Name the variable 'SelectedQueue'. This variable will hold the queue that will be used for routing the call.
5. Set Queue to Variable
• Drag and drop a 'Set Value' action from the toolbox on the left into the workspace. Connect the 'Start' point to the 'Set Value' action.
• Configure the 'Set Value' action to set the 'SelectedQueue' variable to your desired queue.
6. Use Variable in Decision
• Drag and drop a 'Decision' action from the toolbox into the workspace. Connect the 'Set Value' action to the 'Decision' action.
• In the 'Decision' action, add a condition that checks if 'SelectedQueue' is equal to your desired queue.
• Connect 'true' and 'false' paths from the 'Decision' action to the appropriate actions. For example, you might route the call to the queue if 'SelectedQueue' is equal to your desired queue, and route the call to a different queue or play a message if it's not.
7. Save, Validate, and Publish
• Click 'Save' at the top right of the Architect interface to save your call flow.
• Click 'Validate' to check for any errors. If any issues are found, correct them and validate again.
• Once your flow has been validated without any errors, click 'Publish'. Enter a note describing the changes you made, then click 'Publish' again.
8. Test the Flow
• To test the flow, you can make a test call and verify that the call is processed according to your designed flow.
Remember, this is a basic example of using variables and decisions in a call flow. Depending on your specific requirements, you may need to add more actions or elements to the flow. Always test your flow thoroughly before deploying it in a live environment. To learn more about Dunamis Consulting, go to www.getdunamis... To learn more about our training, go to www.getdunamis...

[@amazinglife3272]

Can you please create a vedio on variables creation in updatedata.
And also please make a vedio on if we have values like 100.00,200.00,300.00 in one variable and seperate/split them one by one and play it one after other.

[@DunamisConsulting]

Sure can! Give me a few days to get it recorded and uploaded.

[@DunamisConsulting]

Hey there, we have uploaded all of the hands on exercises, located at ua-cam.com/play/PLif2GDCpfMeHL386Xo8dKf5oMdatvFKC6.html. Thank you!

[@amazinglife3272]

@@DunamisConsulting can you tell me the process of getting Genesys Cloud trail version to practice the call flows

[@jonathannolan2210]

@@amazinglife3272 if what I think you are saying is correct, when you are in the call flow you want to see the previous version of within Architect, you will see the version across the top ribbon. Select version and it will pop up a box with all of the different versions.

[@amazinglife3272]

@@jonathannolan2210 I am asking about Genesys cloud instance in uswest or useast or any other region for free trail to develop and practice all the contact center operations.

[@fbell4742]

😃 "promosm"

[@DunamisConsulting]

Thank you!