The fact you dug your heels in spoke volumes, made the customer realise they were never going to win. Cheap prestige cars bought by people who should really buy a Ford Focus, sadly they want to look all important but can't afford repairs when they inevitably break down.
Audi Q7 overpriced peices of crap.you are a fool buying that crap to resell,no offense get wise stay within your boundaries do your homework on the internet the information is out there,do not buy any wet belt vehicles.
Principle,well done principle got us to small claims too, took nearly a year but customers claim rejected, sometimes there's more to life than bowing to blackmail with court threats
Yet another example of an unreasonable and unrealistic customer, who take zero responsibility for ongoing maintainance and think the world owes them everything! Don't sell these types of cars, it is just a world of pain!
Great news Joe👍 the court could of told you much sooner. We all know you are one of the good guys trying to do your best for customers. Have a drink tonight to celebrate. Justice done😊
Glad you won that one Joe it seemed like she was after the 3k and hoped you would settle rather than fight it. Yet another part of our country in pieces, court system, disgrace not getting in touch as soon as she let them know she is not pursuing the case. Onwards and upwards 👍
So this customer wanted to give the impression that she had money by driving around an Audi Q7 but a) could only afford one that had 147k miles and b) doesn’t understand that just because the car was cheap, it was still an expensive car in its day, and is expensive to maintain. Sadly this is what society are like now…want the image, but can’t afford it…
I have been involved in the car trade since I was 6 or 7 years old, I’m now 62 and have had to stop work through poor health, from back in the mid 70’s I’ve been with all sorts of trader’s from importing American muscle cars to luxury cars that back in 1976 people loved at 8 to the gallon gas guzzling beautiful machines 😂 I’ve worked at main dealers and traders that lived on buying px cars and ripping people off 😊 part of my family are still in motor trade and like you love and have a exceptional reputation, what I’m saying is you are a one in a million genuine car dealer who looks after his family, staff, and customers, with pride and passion and that is very hard to find, I think more now than ever it’s hard to find a car dealer that is so genuine, notice I say dealer not trader there’s a big difference, I could keep going all night long about the motor trade but you and your company are to be highly respected for the way you run your business keep doing what you do for your family and business sake, I’m just a no body that has been in and seen the bad very bad and not often fantastic side of car sales and repairs. Regards Dave m
I'm glad this situation finally got resolved. When anything goes legal things that could be resolved in 2 days, suddenly takes at least 2 months with the lawyers on each side sending letters back and forth to justify their existence and their outrageous fees! A huge part of it is a dog and pony show.
As a customer I always ask nicely if in doubt and this approach has never failed me. People do and will help if they can even outside of warranty and it makes for good public relations and all parties work together in a positive spirit
currently living in Portugal (17 yrs) moving back to Uk ( North Devon ) early next year, will be paying you a visit when i decide to change cars ! ..very impressed with your attitude to customers!
Pretty much the same story for me, although different legal scenario (speculative claimants challenging a will) and, again, providing no evidence, presumably hoping for some offer to settle. Yeah, you really get an insight into what sh!tt¥ grifters some people can be
Well done! Totally made up for you! I think you acted professionally and reasonably and also went above and beyond. Hopefully this will be a lesson learned for the customer thinking that the 'customer is always right' and they think they know their rights!
💯 customers expect a 10 year old car with 120k miles to be reliable as a 2 year old car with 20 k miles .. Ridiculous customers have to many rights , can put 6000 miles on a car and then throw back to the dealer If something goes wrong ! Instead of maintaining a car and servicing it etc !
Fair play mate, glad you won in the end. When you said Walsall, I automatically knew the type of person that brought it. I live not far from there and they all love them type of cars as they are a statues symbol…
She was just trying her luck. She was clearly not above board registering in her 95 year old Aunties name. Something clearly dodgy going on. Well done for defending yourself against this baseless claim. The courts system, like all our public bodies is in a state of collapse. They should have informed you of the decision. Keep the faith and continue to serve your customers with honesty and integrity.
Some people are just chancers I think. Maybe they thought the threat of court would prompt you into giving them half of their money back, but you stood your ground. Well done for sticking up for your principles and not being bullied into a refund they didn't deserve.
Hi I'm not surprised with this outcome and you clearly went above and beyond with the level of customer aftercare and warranty cover.This was to your credit and the customer "allegedly" was asking for compensation that you weren't liable for. 👍
Good news and no more sleepless nights. I imagine you have probably made changes to minimise a repeat. I know I did.... signed and double signed on every scratch.
I owned and ran a BMW specialists for 40+ years, I was taken to court twice from memory, I stood my ground and won both cases, chancers one and all. The judge said in one case involving a used engine I fitted to a diesel BMW 524td that the customer had driven the car to destruction after a coolant hose had failed on the motorway as loss of coolant would not destroy an engine, driving it for another 40 miles did.
Before you buy an older premium car which is better in my opinion make sure you know that they come with premium parts prices if not plenty of cheaper newer cars out there. Most dealers aftercare stops after you drive away at least you tried to help the customer glad it worked out in the end.
I've literally got an 07 q7 I wanted the space with kids and the baggage that comes with them. I did my research and yeah it has a couple of niggles even now but it's been an OK car never broke down on me or anything major. but if these people knew anything about an old q7 they're expensive to fix 😂
Congratulations on your case.. Buyers are liars, One thing I’ve learned over the last 30 years thar customers don’t want to take responsibility for the own cars anymore they seem to think it’s OUR responsibility for duration of them owning the car.
See this sort of thing happen all the time when people who drive cheap simple cars suddenly buy a 15 year old Range rover and can't afford the big bills
The Problem with Prestige cars with Mega Miles etc. is that it at the end of the day it is still a car that cost in excess of £40 k and still demands repair costs of that price tag , Typical Fur coat and no Knickers punters , who want the Flash but don't have the cash !! , Should buy a Ford Focus instead ..
Bought a Landrover Discovery Sport for 25000, within a month it would not start, taken to dealer on a lorry, it then started although they left another fault. Three weeks later same fault (Brake pedal would not push down, no ignition). On a lorry again, a module fitted (£1100), returned and failed to start again a few weeks later plus during thunderstorm rear door went up and down continually. Dealer refused to take the car back under the Consumer Rights Act 2015 (within six months of sale) After a year still waiting for the Motor Ombudsman to adjudicate
Great news Joe buddy...👏🏻👏🏻 Sounds like they were a pair of chancers and finally reality hit home...Not good from the courts not letting u know for 2 months but hey ho now u know!!!... #justicehasfinallybeenserved #BerrowMotorsRules 💪🏻 Great update video Joe and looking forward to your next bit of content real soon...💪🏻 Well done Joe and all the team at Berrow Motors 👏🏻👏🏻👏🏻👏🏻
Thanks for the video very hopeful that BCA will reopen for public again love purchasing Lex auto lease cars for personal use please keep us updated if you hear anything more thanks 👍
They thought its a youtuber and his reputation is at stake but you stood your ground they realised we can't win this one, makes me wonder how many times have they tried it before
Bloody customers eh, absolute nightmare. I have no love for car dealers as such having dealt with them for over 40+ yrs they do get themselves a bad rap small or large. But I have watched you in action on here and have to say you try your best to make sure all your vehicles sold are as good as they can be within economic boundaries much like Matt @ HPA.
Glad its all sorted On another did my Mondeo arrive from the auction with a spare wheel , wheel spanner and jack. I watch car UK and other car channels, things like spare wheels, jacks hand books, first aid kits, triangles etc. and indicator lenses as was the case on the one that arrived with you disappear while at auctions . Regards Mondeo Mark Peterborough
I never had any doubt the claim would fail - the plaintiffs evidence was ridiculous and the claim had not been lodged in joint names - I'm glad you stood firm, but it was disappointing that the court did not inform you. You are an honourable person - if I bought a car off you I would be ashamed to treat you like this person. Second hand cars are just that - and I have always assumed that I have to put a little work into them to make them perfect! Well done Joe and a good video👍
@@DaleSteel Apologies - plaintiff up until 1999, claimant from 1999 onwards. The terms tend to be used according to case law references and cause I'm old, I often use plaintiff. But I must pick you up on 'uk' - it is of course in this case England and Wales (Scotland and other jurisdictions apply and other terms are used elsewhere). Cheers
Absolute pond life people like this, they buy a high mileage, premium car to roll around in like royalty and don't have a pot to piss in then when it goes wrong they come crying to you, and at this age and mileage its not IF its WHEN
Not quite true. If car was advertised as in perfect working order and you proove fault was there when you bought car then you can bring a successful claim. Best to be very careful how you describe what you are selling. Guarantee is a useless word as legal rights normally exceed second hand car guarantees.
Customers always tend to be economical with the truth when discussing a case with their lawyers. I think you have been more than fair with your customer and she was just trying it on and the judge could see right through her alleged complaint. As the old saying goes, She wanted her cake and halfpenny
Remember no news is good news , just a thought if it happens again first thing offer them to return the car for a full refund then they don't have a leg to stand on if they insist on driving the car 👍
Glad its sorted for you. Crazy anyway what they were bringing, also do you have any range rover evogues in by any chance? I have a Audi A3 tdi 2.0 s-line i wanna p/x. If you do get any i'd be interested. Thanks
Do not, i repeat, DO NOT buy an evoque. We ceased selling these things around 6 months due to the relentless need for repairs. Our warranty provider charge a 100% premium on Landrovers now! they are one of the worst made cars in the market at current.
You went beyond what was expected of you if they couldn’t be bothered bringing it to you most dealers I know wouldn’t entertain you after your warranty is up
The fact you dug your heels in spoke volumes, made the customer realise they were never going to win. Cheap prestige cars bought by people who should really buy a Ford Focus, sadly they want to look all important but can't afford repairs when they inevitably break down.
Champagne lifestyle on a babysham budget 😂
Audi Q7 overpriced peices of crap.you are a fool buying that crap to resell,no offense get wise stay within your boundaries do your homework on the internet the information is out there,do not buy any wet belt vehicles.
Can't put my eyes off the v8 short block with cylinders full of wine bottles. That's a genius idea for interior!
There's only 4 bottles there.😂5?
Principle,well done principle got us to small claims too, took nearly a year but customers claim rejected, sometimes there's more to life than bowing to blackmail with court threats
Glad you got the result in the end!
Good News Mate
Yet another example of an unreasonable and unrealistic customer, who take zero responsibility for ongoing maintainance and think the world owes them everything! Don't sell these types of cars, it is just a world of pain!
100% 👍
Great news Joe👍 the court could of told you much sooner. We all know you are one of the good guys trying to do your best for customers. Have a drink tonight to celebrate. Justice done😊
Thanks David 👍
Glad you won that one Joe it seemed like she was after the 3k and hoped you would settle rather than fight it. Yet another part of our country in pieces, court system, disgrace not getting in touch as soon as she let them know she is not pursuing the case. Onwards and upwards 👍
@@AG-ob3fx 🙄🥱😴😂😂😂
So this customer wanted to give the impression that she had money by driving around an Audi Q7 but a) could only afford one that had 147k miles and b) doesn’t understand that just because the car was cheap, it was still an expensive car in its day, and is expensive to maintain. Sadly this is what society are like now…want the image, but can’t afford it…
Notification squad! Nice to see you addressing the good, the bad and the ugly, gotta respect the honesty🙏
I'm glad to hear it went your way, which was the logical conclusion given that you went out of your way for the customer.
If you think that this creature was a major hassle to you... think of what her Ex had probably been going through :
I have been involved in the car trade since I was 6 or 7 years old, I’m now 62 and have had to stop work through poor health, from back in the mid 70’s I’ve been with all sorts of trader’s from importing American muscle cars to luxury cars that back in 1976 people loved at 8 to the gallon gas guzzling beautiful machines 😂 I’ve worked at main dealers and traders that lived on buying px cars and ripping people off 😊 part of my family are still in motor trade and like you love and have a exceptional reputation, what I’m saying is you are a one in a million genuine car dealer who looks after his family, staff, and customers, with pride and passion and that is very hard to find, I think more now than ever it’s hard to find a car dealer that is so genuine, notice I say dealer not trader there’s a big difference, I could keep going all night long about the motor trade but you and your company are to be highly respected for the way you run your business keep doing what you do for your family and business sake, I’m just a no body that has been in and seen the bad very bad and not often fantastic side of car sales and repairs. Regards Dave m
I'm glad this situation finally got resolved. When anything goes legal things that could be resolved in 2 days, suddenly takes at least 2 months with the lawyers on each side sending letters back and forth to justify their existence and their outrageous fees!
A huge part of it is a dog and pony show.
@AG-ob3fx 🙄🥱😴😂😂😂
As a customer I always ask nicely if in doubt and this approach has never failed me. People do and will help if they can even outside of warranty and it makes for good public relations and all parties work together in a positive spirit
Great news Joe , brilliant channel and feel with no hesitation I could buy a car from your dealership with your customer service 👍
Glad you got it sorted. Now claim for the stress and anxiety caused.
Made up for you, mate. You go above and beyond as it is. This should never have gotten so far in the first place.
currently living in Portugal (17 yrs) moving back to Uk ( North Devon ) early next year, will be paying you a visit when i decide to change cars ! ..very impressed with your attitude to customers!
This has made me want to buy a car from this guy, seems an honest operator.
Pretty much the same story for me, although different legal scenario (speculative claimants challenging a will) and, again, providing no evidence, presumably hoping for some offer to settle. Yeah, you really get an insight into what sh!tt¥ grifters some people can be
Well done! Totally made up for you! I think you acted professionally and reasonably and also went above and beyond.
Hopefully this will be a lesson learned for the customer thinking that the 'customer is always right' and they think they know their rights!
New to your channel, loving it so far, glad the customer realised in time to stop the claims case.
Courts are absolutely not fit for purpose. NO COMMUNICATION.
Good result, some people really make life difficult for themselves and everyone else.
Well done ,honesty prevailed.
Great result and common sense prevailed, Joe 👍 Love your straightforward, honest approach in the motor trade well done.
Thanks Julien! 👍
💯 customers expect a 10 year old car with 120k miles to be reliable as a 2 year old car with 20 k miles ..
Ridiculous customers have to many rights , can put 6000 miles on a car and then throw back to the dealer If something goes wrong ! Instead of maintaining a car and servicing it etc !
If people want a new car, go to Audi and spend 50K.
They want a new car for banger money! Make me sick 🤮🤮🤮
Fair play mate, glad you won in the end. When you said Walsall, I automatically knew the type of person that brought it. I live not far from there and they all love them type of cars as they are a statues symbol…
What type of person is that?
Congratulations (the right phrase?!). Should not have to go through all this. Pity you can’t claim for time spent on dealing with this.
She was just trying her luck. She was clearly not above board registering in her 95 year old Aunties name. Something clearly dodgy going on. Well done for defending yourself against this baseless claim. The courts system, like all our public bodies is in a state of collapse. They should have informed you of the decision. Keep the faith and continue to serve your customers with honesty and integrity.
Air suspension on a Q7 you need to change the relay when changing the pump if it fails
Some people are just chancers I think. Maybe they thought the threat of court would prompt you into giving them half of their money back, but you stood your ground. Well done for sticking up for your principles and not being bullied into a refund they didn't deserve.
Good news Joe👍🏻 annoying they didn’t tell you sooner but I guess no news is good news😁 keep up the good work👍🏻
Well done Joe .. Good Result ! Regards Chris 👍
Hi I'm not surprised with this outcome and you clearly went above and beyond with the level of customer aftercare and warranty cover.This was to your credit and the customer "allegedly" was asking for compensation that you weren't liable for. 👍
you went above and beyond with that car some people are unbelievable
Good news and no more sleepless nights. I imagine you have probably made changes to minimise a repeat. I know I did.... signed and double signed on every scratch.
I owned and ran a BMW specialists for 40+ years, I was taken to court twice from memory, I stood my ground and won both cases, chancers one and all. The judge said in one case involving a used engine I fitted to a diesel BMW 524td that the customer had driven the car to destruction after a coolant hose had failed on the motorway as loss of coolant would not destroy an engine, driving it for another 40 miles did.
Good news buddy but at least your genuine and like to help other car garages wouldn't want to know
Thanks 👍
Should have told them it was a trade sale & put that on the invoice at the outset, " Trade sale, sold as seen, with no warranty given or implied".
Before you buy an older premium car which is better in my opinion make sure you know that they come with premium parts prices if not plenty of cheaper newer cars out there. Most dealers aftercare stops after you drive away at least you tried to help the customer glad it worked out in the end.
I've literally got an 07 q7 I wanted the space with kids and the baggage that comes with them. I did my research and yeah it has a couple of niggles even now but it's been an OK car never broke down on me or anything major. but if these people knew anything about an old q7 they're expensive to fix 😂
So pleased for you .
some people buy an old car and expect it to be brand new and want you to keep fixing it for free
Really happy for you must of been Stressful to say the least glad it's all over Buddy
Thanks Mark! 👍
Justice has been served 😃
Sounds like your after sales service is spot on. Much better than my experience with dealers.
Glad you got good news they wanted a warranty that better than Audis you tried your best but some are people are just impossible.👍👍👍😎😎😎
Good result. Good luck to your garage.
Congratulations on your case.. Buyers are liars, One thing I’ve learned over the last 30 years thar customers don’t want to take responsibility for the own cars anymore they seem to think it’s OUR responsibility for duration of them owning the car.
See this sort of thing happen all the time when people who drive cheap simple cars suddenly buy a 15 year old Range rover and can't afford the big bills
The Problem with Prestige cars with Mega Miles etc. is that it at the end of the day it is still a car that cost in excess of £40 k and still demands repair costs of that price tag , Typical Fur coat and no Knickers punters , who want the Flash but don't have the cash !! , Should buy a Ford Focus instead ..
Bought a Landrover Discovery Sport for 25000, within a month it would not start, taken to dealer on a lorry, it then started although they left another fault. Three weeks later same fault (Brake pedal would not push down, no ignition). On a lorry again, a module fitted (£1100), returned and failed to start again a few weeks later plus during thunderstorm rear door went up and down continually. Dealer refused to take the car back under the Consumer Rights Act 2015 (within six months of sale) After a year still waiting for the Motor Ombudsman to adjudicate
any update? Im thinking of taking a dealer to court due to a disco sport too.
That car was very old
and very high mileage!
What the hell do people expect!!
About time you had some luck
Charge them for your time and expenses and legal advice then if they don't pay issue a small claim against them.
Great news shame for the delay but good result
Great news Joe buddy...👏🏻👏🏻 Sounds like they were a pair of chancers and finally reality hit home...Not good from the courts not letting u know for 2 months but hey ho now u know!!!... #justicehasfinallybeenserved #BerrowMotorsRules 💪🏻
Great update video Joe and looking forward to your next bit of content real soon...💪🏻
Well done Joe and all the team at Berrow Motors 👏🏻👏🏻👏🏻👏🏻
@AG-ob3fx 🙄🥱😴😂😂😂
Thanks Neil 👍
😂
She sounds like an absolute chancer. Great news mate.
Thanks for the video very hopeful that BCA will reopen for public again love purchasing Lex auto lease cars for personal use please keep us updated if you hear anything more thanks 👍
That particular Audi model is notorious for reliability issues, so she will have lots more issues down the line, and a wad of money to spend
They thought its a youtuber and his reputation is at stake but you stood your ground they realised we can't win this one, makes me wonder how many times have they tried it before
Bloody customers eh, absolute nightmare. I have no love for car dealers as such having dealt with them for over 40+ yrs they do get themselves a bad rap small or large. But I have watched you in action on here and have to say you try your best to make sure all your vehicles sold are as good as they can be within economic boundaries much like Matt @ HPA.
So pleased for you Joe, I don't know what planet that couple were living on. 150K miles Old car and totally false expectations.
Thanks Ray!
Yaay a win! Be happy😅
Result Joe, clearly people taking advantage, glad to see the justice system working as intended
Thanks Oliver 👍
The justice system is not about justice, Oliver. Courts are about rulings.
Great stuff mate you don't need it
Good for you.
Good news,any up date on the porsche?the one similar to this one,what route did you go down court or bought it back?😊
Im on the 7th car this year wish i lived local to this guy
The right result in the end
Glad its all sorted
On another did my Mondeo arrive from the auction with a spare wheel , wheel spanner and jack.
I watch car UK and other car channels, things like spare wheels, jacks hand books, first aid kits, triangles etc. and indicator lenses as was the case on the one that arrived with you disappear while at auctions .
Regards Mondeo Mark Peterborough
Yeah, pretty sure it was all there
@@ShiftingMetal Great glad it didn't vanish while it was at the auction
I never had any doubt the claim would fail - the plaintiffs evidence was ridiculous and the claim had not been lodged in joint names - I'm glad you stood firm, but it was disappointing that the court did not inform you. You are an honourable person - if I bought a car off you I would be ashamed to treat you like this person. Second hand cars are just that - and I have always assumed that I have to put a little work into them to make them perfect! Well done Joe and a good video👍
Not plaintiff in uk
@@AG-ob3fx 🙄🥱😴😂😂😂
Thanks Keith! 👍
@@DaleSteelit certainly is in a civil claim which this was
@@DaleSteel Apologies - plaintiff up until 1999, claimant from 1999 onwards. The terms tend to be used according to case law references and cause I'm old, I often use plaintiff. But I must pick you up on 'uk' - it is of course in this case England and Wales (Scotland and other jurisdictions apply and other terms are used elsewhere). Cheers
Absolute pond life people like this, they buy a high mileage, premium car to roll around in like royalty and don't have a pot to piss in then when it goes wrong they come crying to you, and at this age and mileage its not IF its WHEN
if the car was bought privately, it would have been caveat emptor or no guarantee at all.,
Not quite true. If car was advertised as in perfect working order and you proove fault was there when you bought car then you can bring a successful claim.
Best to be very careful how you describe what you are selling.
Guarantee is a useless word as legal rights normally exceed second hand car guarantees.
Well done you
Fantastic!!!!!
Same old problem, old car with old car problems.
The Right and Proper result happened!!
Thanks Alun 👍
All about image a 15yr old high mileage top speak car going cheap , she should have bought a Hyundai i30 for 4K but she would not luck good in that
I wouldn't buy audi to start with and something 15 years old you have to expect problem s
Customers always tend to be economical with the truth when discussing a case with their lawyers. I think you have been more than fair with your customer and she was just trying it on and the judge could see right through her alleged complaint. As the old saying goes, She wanted her cake and halfpenny
you was more than fare mate,,, well done,,, ps i subscribed...
Great news.
Great news
have you done a vehicle score on that car 😆or a cheeky google to see what's happened since?
You should have found out who her ex was and tell him about the money she was hiding!
Well done Joe. You probably didn't get any communication from the court because they are working from home !
Should have been informed the claimant withdrew their case. Appalling.
Remember no news is good news , just a thought if it happens again first thing offer them to return the car for a full refund then they don't have a leg to stand on if they insist on driving the car 👍
Well done u. Does sound like someone wanted a free car !
Glad its sorted for you. Crazy anyway what they were bringing, also do you have any range rover evogues in by any chance? I have a Audi A3 tdi 2.0 s-line i wanna p/x. If you do get any i'd be interested. Thanks
Do not, i repeat, DO NOT buy an evoque. We ceased selling these things around 6 months due to the relentless need for repairs. Our warranty provider charge a 100% premium on Landrovers now! they are one of the worst made cars in the market at current.
@@lapos1979 Thanks for the heads up, yeah i have heard a few horror stories, i appreciate you telling me.
Good to hear - I knew she didn't stand a chance - what an idiot for bring the case in the first place 👍
Don’t sell 15 year old imperfect cars unless sold as seen! Only way that everyone can be happy.
Can’t legally be done unless sold as unroadworthy. A customer can’t sign away their consumer rights
@@ShiftingMetal Ahh I didn’t know that. Nightmare. You have a difficult job but with such good customer care, hopefully you don’t get many like her.
Pleased you won. Knew it would fail you did more than legally you had to.
Surely Lawgistics had Power of Attorney for you, so why could they not get the info on your behalf?
Audis suck.
Great news . Now pursue her for your time and stress . We as traders have no time as it is . Beggers need to be taught a life lesson !!!
That would be great. But honestly best just put it behind you and move on.
You went beyond what was expected of you if they couldn’t be bothered bringing it to you most dealers I know wouldn’t entertain you after your warranty is up
Customers not admiting they are wrong.. Dude.. :) bin there a few times..
Yam yam turdblossoms mate the lot of them.....they had more chance of platting fog
😂