Dear Jeff Kiesel : The Follow Up
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- Опубліковано 21 сер 2024
- This is just a quick video to follow up on the Kiesel controversy.
I think he did a good job accepting that he handled the situation badly and is making the necessary actions to fix the problems.
I’d also like to mention that I edited the original video so it’s now a far more accurate representation of the events that unfolded. It’s still not an excuse for Jeffs actions but I can’t point out other peoples mistakes without taking ownership of my own. I should have checked the time stamps more closely.
Never mentioned the Kiesel way, but i got it. ❤️real people😀
Where did you see the Jeff Kiesel apology video? I checked UA-cam and its nowhere to be found. Not even on Jeff's UA-cam channel?
His Facebook page
@@KDH Thank you.
I've never bought a carvin because even back in the 90s I heard bad things about the CS
What cracks me up about Jeff's videos is that he's constantly 'offering' tone recommendations regarding pickups, woods, chambering, hardware, various materials etc. He goes on and on claiming that the woods Kiesel uses are superior compared to others because other companies "don't pay their bills on time and that's why Kiesel always gets the first pick". He even says that basswood is a terrible tone wood and shouldn't be used in guitars. On top of that, Jeff thinks that everyone is copying their designs, finishes etc - all the while Kiesel definitely has S-style, T-style, PRS-style, Gibson-style, and even Suhr-ish, guitars in their catalogue.
All this, and he doesn't even play the guitar himself, at least I've never seen or heard any proof of this even though I enjoy watching their videos occasionally. To me his opinions about guitars aren't actually very credible, which is pretty ironic.
By the way, that's my cracked ebony fretboard (in the first video). It was an absolute nightmare and I was forced to make it public since they weren't willing to resolve the situation privately.
He only owns the company because his daddy gave it to him. He acts like he's this delicate genius with all these amazing original ideas, but all of what that company does is derivative of something else. Headless? Nope, Steinberger - and the Vader is a near direct headless ripoff of the Ibanez Voyager. Bevels? Nope, Knaggs, Gibson. CT? PRS ripoff. CS? Les Paul Ripoff. Delos? Fender Ripoff. Solo? Fender ripoff.
Jeff Kiesel: Nooooo! you can't use Basswood it ruins the entire tonal integrity of your rig.
Steve Vai:Hehe Guitar go widdly widdly widdly wa wa woo.
Kiesel clearly is more of an assembly line. They can build/assemble great looking guitars but as I've owned two Kiesels myself, I can honestly say that playability and fit&finish wise they are probably comparable to something like LTD and Ibanez guitars - definitely not comparable to Suhr, Anderson and Ruokangas which I nowadays play.
I do like their business idea of selling direct and offering a ton of options but I personally won't be ordering from them anymore. Too many better and more trustworthy builders out there!
You are right, whwn you pay over 2000 usd for a normal guitar, you should not have to go thru this, and I also beleive Jeff Kiesel's words aren't credible!
Rowe 4900 Snack Candy Vending Machine Vai's universe guitar is basswood and is hand picked by Ibanez most experienced tech guy, so yeah that punk jeff kiesel is just one silly ass.
It doesn’t matter what his apology was. He showed his true colors to me, and I will never support him or his company. I will never buy one of these guitars. There are so many options out there now
True. There's so many stand-up companies out there that would never find themselves in this situation.
Couldn’t agree more.
@@EnigmaOnStrings Oh hi Jeff.
@@EnigmaOnStrings he acted like a child that didn't get his way. I'll never order anything from them. he showed what he really thought with the first response. If people hadn't called him out do you think he would have had a change of heart?
Neither will I. I fucking hate scumbags that have the nerve to treat customers who are paying insane amounts of money for their guitars which are extremely overpriced.
Customer Should have never had to go through this!
Agreed. I hope this incident turns their customer service around but I'm doubtful. Their abysmal CS is well known and documented.
@@jorgeloo3131 It's like killing an innocent person? Jeez man, calm down..
Character is defined by what you do when no one is watching. A public apology of this nature is hollow at best.
exactly. everybody (or most people at least) can put up a mask and film a short video when their company reputation (income) is on the line but a guy that acts like as he did in his vids isn't just on an off day, it's probably his nature. also, he put it online himself.... it's not like he had a bad day and got caught on film doing something stupid by somebody else.
Perhaps there have been major realizations made behind the scenes. It's difficult to know if Jeff has grown in character/integrity, thus resulting in his apology and changes in their ordering system. Only time will tell, but for now, we can hope for the best.
I guess the was seeing himself in the Chappers Position, and thought..o.k. I just have to apologize and all is fine again..well that does not work everytime
Well said!!!
#kieselwiesel
Jeff Kiesel couldn’t make an apology video without repeatedly blaming it on his anxiety and making sure to point out that he was technically “right.” I was considering a Kiesel a few years ago and I’m so glad I didn’t buy one.
danjwilets I agree should’ve just owned it
“Im sorry the customer is stupid” is what I heard from him lol
Exactly.
He did not take responsibility. He deflected. Weakness - That's what that is.
Jeff Kiesel has always had the customer is stupid attitude. Why would any of this change his customer service. A Wiesel is a Wiesel.
#KieselWiesel
#kieselthewiesel
That's not a nice thing to say about weasels.
Jeff Wiesel 😂😂🤘
I've noticed that all 3 of the videos where you called out certain people on their bullshit resulted in nothing but positivity, in which all 3 of them have actively tried to change for the better.
Big fan of what you do, keep it up.
Now let's see how Yvette reacts
True. He articulates his point well and seems quiet thorough about the subject matter. But his most important attribute, I believe, is his sincerity, he has 'a nothing to hide' type of personality and seems to be straight up the line. A rare thing these days. Been truly honest can have a quiet an intimidatory factor to it, especially on someone who is not been so honest!
Everyone is sorry when they get caught...
Except for one current resident of the oval office.
@@skipcycle4580 you spelt president wrong
Says the MAGAt who can't even spell spelled correctly and doesn't know the difference between a resident and a president. DJT loves the uneducated and you are a prime example of why he does.
@@skipcycle4580 lmfao I knew you were going to get all butt hurt! Lmfao I hate trump btw I was only pulling your leg since resident was one letter off president. I see why the word libtard exist. Funny I'm usually defending liberals and I make one joke torweds an extremist and see why trumptards say libtards and act the way they do.
@@skipcycle4580 you are part of the reason why there is extreme right wing people. Thanks because of people like you we got racist people being proud to be racist . You are what makes the trump organization thrive.
Too late, the damage is done. I for one will never buy one of his instruments.
"yeah i have anxiety, and technically i'm right on this matter, but to save face in public: here's my shitty apology"
no, i don't think that's a good and sincere apology, it's just a pr stunt, nothing else.
His apology means nothing.
I almost ordered a VB5 from them but after this there is no chance.
Ordered some neat Ibanez EHB instead of this crap.
I'm glad now I canceled my order some months prior
even the new cheap ibanez are good. I paid 200 for a brand new 7 string and it's everything as good as a guitar 3x's the price.
Lichkrieg which one did you get?
Good old trusty ibby
Agreed
He was crying because he realized he just about flushed his business down the drain
Lee Thomas I agree!!! I’ll never send my dollars that way
Lee Thomas MKGA = Make Kiesel Great Again
@Lee Thomas Not really the same thing. Trump hasn't provided any of those people with anything other than rhetoric. Kiesel has made good guitars that people enjoy and hence has a fan base (of people who had good experiences). Doesn't excuse his attitude or what happened, but one guitar not turning out right out of tons of happy customers isn't exactly worth boycotting a place over for long time customers. I eat at restaurants that I've always had good experiences at, despite someone else maybe have having bad service there once and decided they'll never eat there again and are going to do their best to ruin the business.
@Lee Thomas Why is it that you people are always fucking deranged. You people on either side of the aisle have no clue, for the most part. Never read a declassified document in your life. Bunch of drunken fools waiting for their next drink. You're actually so stupid you think you can re-purpose the humiliation tactics of your opposition to serve you. That's not how you make shit stick to a wall, but it just felt so good to get your feelies. Rulers eat meat and slaves eat bread.
@@keyboardwarrior6296 I think you @ed the wrong person. The other one is the idiot.
Great that he publically apologized, that being said I still would not take such an expensive chance with this company. My money will go to a guitar company that not only has great customer service but guarantees I get what I paid for and doesn't try to publically shame and insult me when i try to return a damaged or "not what I ordered" product.
With so many other makers to choose from, why go out of your way to deal with a company that claims they fixed their errors when you could deal with a company that didn't commit the error in the first place? There's plenty of customer who are unaware of the companie's past. Let THEM roll the dice.
That apology seemed very half hearted and like Jeff made himself a victim. I his own words “we’re all dealing with BS” so his anxiety explanation is kind of a joke. He even mentions “it was roasted so
I was right. Whatever that’s worth”
That’s not taking ownership like a “man”
thedrick klaus if that is roasted, but not in same color, why bother roasted in thr first place, they should have sort the roasted in differences, not just push out, it is Kiesel's problems, yes he is half hearted, if peopl dont stand up, company just shove shit in our mouth!!
Bryan I agree my dude.
Totally agreed, I couldn't believe it when he brought that up. Even if the fretboard was roasted, if you're making a bona fide apology like an adult, it doesn't matter and you don't need to bring that up. Ya gotta actually take the L to own the L
It was a more timely and genuine apology than we've had from certain 'other' people. Who could that other person possibly be though...
Rhymes with Bob Crapman!
Maybe Jeff's online power isn't strong enough, or he needs to be in the charts three times!
@@PeteHawthorne LoL dude
maybe Jeffs dog needs to be threatened to be stabbed or he should give to lots of charities but only very publicly!
@@PeteHawthorne I'm confused. Are you on old Bob Tapman's side or not?
Awesome that you're not afraid to correct your mistakes. Also, you go out of your way to update us on the changes that Jeff made to correct his mistakes as well. You got some good character man!
I have had dealings with Jeff in the past. I purchased a CT624 when they first switch their name from Carvin. It had a smudge in the finish that looked like someone had touched it before the last coat went on. I sent it back and they told me it was just the grain in the wood and you will get that sometimes. So I asked them why the don't display the ones with imperfections on their web site, of course no answer. To make a long story short and after arguing for quite some time they finally agreed to build me a new one but I had to pay the restocking fee, then they sold the one I returned on the web site for the full price. One last thing, I have had multiple Carvins, and the only problem I ever had was when I ordered a 1987 DC125. It came with a broken head stock so I sent it back, they called me and asked if I was fine with block abalone inlays, which at the time was a 200 dollar upgrade and I said yes of course. That was customer service. It just goes to show you it is the people at the top that make the difference.
It seems that both customer service and value were both better during the Carvin days.I purchased a DC127 back in the mid 90s and still have. An excellent guitar at a fantastic price.
Great follow up! This is what mature people do, working with facts and admitting if there was an error and moving forward productively. Glad to see you didn't delete any videos or Riff City Guitar comments... oops, did I say that out loud?! ;p
Also, is that a lawsuit era Ibanez LP on your wall?
Man Ibanez LP's are so nice. My guitar has a 70-something one and it's one of the best guitars I've played.
Sorry, but this has not been his first time, and after watching his apology video on Instagram, I feel like he apologised because he was called out on it loudly enough this time. He owes many of us an apology, not just this guy. This was not an off week for him. BS. Not buying it.
I'm not surprised by any of this in the slightest. Last year I remember reading a thread on sevenstring . org about Kiesel's abysmal customer service.
Now Jeff has been exposed on an even larger scale as to what kind of businessman he really is with his unprofessional online rant/episodes.
Wow, in a short time you have made such an impact on the guitar (for a lack of a better word) community. 3 videos and everyone of them has started a change for the better. I know you probably catch a ton of shit for these types of videos but you are making a difference. A positive one at that. You obviously are doing something right.
Cannot wait to see what comes next.
Your videos are such a great service to the guitar community!! Whether the manufacturers shape up or the market shifts, it is being corrected!!
The way you made this video, makes if seem like you are approving of the way he acted now. I have been hearing stories for years about how Jeff acts and I have friends with first hand bad experiences that will never order from Kiesel again. Bottom line is, he apologized because he had to or it was going to wreck his business.
I've worked for several Jeff Kiesel-types over the years, always in medium sized manufacturing companies (I'm a machinist btw).
It's the "son of the owner syndrome", and they ALL act this way.
They invariably have almost zero social skills, and can't take bad news or accept certain truths about the laws of physics, or the nature of time lol If you've ever worked for this type of guy, you know exactly what I mean by those two things.
His apology is worthless. If he was truly sorry for what he did, he would never have done it in the first place. At his age, if he doesn't realize how important that customer's are and how without them, his company goes under, then he deserves to fail. His guitars arent anything to write home about. And I dont understand why people are nuts over them.
He's been doing it for YEARS too. Search sevenstring.org for the agile finish he couldn't even replicate properly. It's pathetic.
"If you were sorry you wouldn't have done it" is bullshit. I think Kiesel is overpriced bullshit and I wasn't a fan before he spread his asshole on the internet, but people fuck up and that logic is ridiculous.
@Gary Winthorp talking about the original comment saying "if he was sorry he wouldn't have done it in the first place"
Yea that sentence (If he was truly sorry for what he did, he would never have done it in the first place) is kinda illogical. You're sorry after you commit a mistake ,not before , and people are allowed to do some.
Now I agree 100 % about the fact customer care should be a priority and that he did fucked up communication miserably, but thinking is company should fail just because of that ? That's petty.
@Gary Winthorp lol dumb dark knight reference. The ONLY reason he even remotely listened was cancelled orders. He totally went crybaby over nothing more than an avid customer complaining. Actually if you buy a custom shop order from fender or gibson, they always strive to get it correct. I returned a LP once that wasn't to spec on binding and fret issues and they completely fixed it. It took some time (due to being refinished) but it was done right. Same with Fender on my strat. Neck was dented and it was corrected by Fender. Most mfg get bad reps for the wrong reasons. Keisel is a small guitar maker and doesn't have the rep of the bigger companies. He's better off just keeping his mouth shut. I'm sure anyone on the fence about buying a Keisel wont
KDH - unlike most of youtube, that *thrives* on controversy and drama, you do the opposite. You call out wrong doing and are objective. Love the vids, keep em coming. And on every video now there appears to have been a positive outcome. Awesome.
Good on you man. That’s a real man to come back and correct any errors. The fact you do point facts, don’t bend the truth and take good awareness of the the situation from different aspects. That’s very important to me, and when I started doing those things is when I actually considered myself a man! No joke. It’s so much easier than being a weasel, then ya get to sit back not worry hopefully about too much. And yeah. LIFE! Glad I found ya! Literally like the last video. Thanks. Well done.
I'm sure he got yelled at by daddy!
Cap't Jack no doubt
You are an incredible human being! You practice what you preach and are always open to other people's self-betterment :)
I found the apology to be pretty narcissistic and insincere, he even mentions how he was "right" about the neck which is insane. Again, just making excuses and hiding behind anxiety. I have an anxiety disorder and I've never treated anyone like that even at my lowest points. Like you said, talk is cheap so we'll see what he does but I'm never going to support them. Love your videos man, these issues definitely need to be talked about within the guitar playing community.
People who speak like you just spoke dont even have cash to support themselves. What other apology do you want. He admitted and apologized. Maybe he should take a lie detector test😒
@@jewsandgentiles1572 Lol this is a wild assumption. What does ANYTHING I said have to do with money? I have no debt, live by myself and support myself, have over a years' worth of expenses saved and contribute every week to my retirement accounts just like anyone else trying to set themselves up for a peaceful financial future. What a bizarre and idiotic response.
@@BlackacreDoe Maybe he meant he was not lying when he said he roasted it, and in that sense he was right and not lying. Maybe my perception is off, but I believe he is making a new one for the customer and correcting the problem, so he did roast it, but it came out wrong...I by no means know how to build guitars, but i think his whole " you cant tell a tree to grow darker wood" rant ,was him not admiiting he roasted it wrong.
The problem Is he went on social media and shit talked a customer instead of just dealing with it right or wrong. He isn't 12 years old
It's good seeing everyone seemingly progressing from this.
It's so weird all this is happening lol, I was literally just on Kiesel's site looking at things and trying to figure out what/how to order. This shit has really put me off.
right? i was just keen on a JB numbers... not so much now
Same here, dude
Same here. I was just looking at the new Thanos bass. I really like what I see, but already being apprehensive about a bass I can't even demo ahead of time, the idea of getting pushback if I'm not satisfied with it just completely turns me off to giving them a chance.
@@ThePoohat Exactly the same here... Why risk the headache of dealing with them if something did go slightly wrong with the build. Very disappointing :(
You're a fool if you believe this is the first time Jeff has turned over a new leaf. This is typical behavior for someone like himself. They will apologize, claim to make changes or even attempt to and then they inevitably can't control their childish anger and thoughts and berate all over again. The only way to win is to not play. In this case that means don't buy from Kiesel. Ever.
They need to post the apology on the kiesel guitars pages, it's only on his personal IG... That's not right
You made Kiesel a better company. Thanks mate :D
Man you know something I got your video on Facebook group share. What a reccomendation. Really great insight and views you have. Keeping it real and looking forward to more!
As a musician who has dealt with guitar companies both large and small as an artist, one thing that I've always found curious is that larger companies are always more willing to listen to customers than smaller companies are. In my experience, that is. I'm sure there are exceptions. I've had conversations with artist reps at many large guitar companies, whether I was one of their official artists or not. With the smaller ones, they tend to ignore calls.
One reason that I don't known if I'd ever actually get a Kiesel is because certain Option 50 things they simply will not do. If you want a gloss finish on the neck, too bad, they will NOT do that. Period. So if I ever do get one, I have to also consider the added price of taking it to another shop to have the neck refinished into what I actualliy wanted in the first place. And why is it that I can get a gloss neck on a Squier but not on a Kiesel??
Also an interesting note. I used to live fairly close to their showroom and would go there regularly. So I've heard multple orders being placed. And even though a quilted maple top is a $400 option, the sales guy would say "for an extra $100 I'll make sure they choose a really good piece for you." Seems kinda sketchy. Why doesn't the $400 option look good enough?
Meh, JK is a douche whether he apologizes or not. Same with RC and every other person who, even for a moment, feels they are above legitimate criticism. What you see in those tirade videos is the person they REALLY are, what you see in the apology videos is the person they want you to think they are. None of it is genuine. KDH you do an awesome job, keep it up.
What did Chapman do? Genuinely curious
@@abrahamkinard803 he did what most of us would do with a vague sniff of success, he became a car crash.
Thank you for being as critical on yourself and putting yourself out there.
This is exactly the kind of objectivity needed more in life.
Also, Thank you for setting a good example and striving to stay consistent - a task not easily achieved - and like some have already commented here, 'when the ego is involved.' THIS is the self trap we all fall into way more than we want to admit, and need to be continually mindful so we can be better humans.
I'd like to see the apology. Since I'm not into 'faceplant' or any other social media except here on the Tube. if anyone finds an upload, could you please send a link? Would be appreciated.
I may take some time to reconsider ordering a guitar, since Lefties get very little respect, this was pretty much my last attempt to get exactly what I wanted at a price point I could almost deal with.
Thanks, and continue using critical analysis to keep it real.
Namaste
Your previous videos had amazing results and this proves that the Internet is indeed useful sometimes, it is important, in my opinion that guys like you keep doing what they to bring up issues that otherwise would go unconsidered or unresolved. I appreciate also the correctness you had in making this video. Talking of common sense, I've seen many people hating on Jeff Kiesel and his brand, and that is also very wrong. All of us are doing our best and no one is perfect and life is hard, people we all make mistakes, Jeff has ultimately been a man and fixed his, well done to both of you.
Hey man, I'm a huge Kiesel fan but I can totally acknowledge Jeff did a huge mistake by behaving the way he did. I wanted to say that the two videos you posted about this whole situation are very well done and I appreciate the way you're being honest and providing solid criticism. Keep up the good work!
“The apology has to be just as just as loud as the disrespect.”
I was very happy to see the apology video. I'm glad that he owned up to it and made it right! Big shout out to you for the follow up and maturity around this!
Glad I came across this video!! Had planned on my next guitar being another Carvin/Kiesel. After watching this video and current Jeff Kiesel videos, my next guitar won't be a Kiesel. He's a jerk and full of himself and the customer is last to him. Seems nothing has changed from the 90's Carvin company. When my Carvin was done I got a call. They made it the wrong color. I was given 3 choices. Take the wrong color and be happy, have them make the correct color but I'd be put to the bottom of the waiting list or cancel and loose my deposit. WOW!!! How Low Down!! Seems nothing has changed.
This is not what I expected.
Very nice to see good news ,it’s rare.
I’m happy to see he apologized and that it’s genuine but I just want to hope that it stays that way
That customer will never enjoy that guitar after this, even if its the best playing guitar he owns.
So. This kind of sucks but I have to be consistent with what I think are important values. I've bought and played Carvin and Kiesel guitars since the 80s. I grew up drooling over their catalogs that would come in the mail. I currently own both Carvin and Kiesel guitars and like the way they play. I've always liked their distinctive looks and the smaller nature of their business. Maybe I'm overreacting, but that video posted by Jeff was too much. That wasn't a single slip of the tongue. This life-long devoted customer (like myself) paid for a specific guitar and didn't get it. Plain and simple. He wasn't being unreasonable or demanding. He paid for one thing and got another. And when he appropriately expressed disappointment about this and asked for a fix, he was treated really poorly for no reason. And not just in private. Jeff attempted to make a public example of him to gin up support, which worked with some people. It didn't work with me. It was wrong and way over the top and revealed some true nature. I can't believe I'm saying this but I won't buy anything else from them and I will tell others this story instead of the ones I used to tell. The well has been poisoned.
Good for Kiesel. We all have our moments and no one is perfect. Rock on 🎸
I would never purchase ANYTHING from a dude like that! Shit happens, but damn be a “man” and make it right!
Mistake mentioned at the beginning or not, your video clearly made a positive difference... so kudos for taking the time to do it!!! You got a new sub.
This is a problem that started with the USA Congress. All people have to do to be vindicated is apologize. I don't think people who have made some kind of blunder in speech should be shackled with it for the rest of their lives. But I do think that their future actions should conform to what they do, and not with what they say. If Jeff Kiesel wants to be acknowledged as a reputable person, he needs to gain his buyers' trust by not only apologizing for anything he might have said (whether he was having a bad day or not), by his actions. When he gains the trust of his customers back by his actions, he should then be seen as a reputable businessman. I bought my first Carvin guitar some 20 years ago. I liked the Carvin guitars better. Furthermore, two things I don't like about Jeff Kiesel's "hard-shell" cases are (1) The rounded neck groove allows the tuning keys to touch where they lie. Carvin never did this, and (2) I've bought a number of Carvins and a number of Kiesels. If I were an employee and talked the same way to a customer as Jeff Kiesel did and got the same feedback, my job would be in jeopardy. If Jeff Kiesel knew my name, he wouldn't even know who I am or the number of Carvin/Kiesel guitars I've bought (numerous).
I was about to buy a Kiesel. After your video i'm gonna buy some different guitar. Thank you for that :)
@dagtrboi ind I think, i go with schecter. They are really really underrated
@dagtrboi ind in my circle, everyone dislike them. I don't know why, they always say "Hey buy esp, buy Gibson" That's why i think they are underrated :D
Congratulations to You for making that happen.. Also I applaud Jeff Kiesel for his public apology ... 🎸 🥃🥃
Kool, he did all that…but the fact that he was obviously oblivious to how everything unfolded and how it quite possibly be perceived and then had to have not only you I would assume but many people bring the shitty way of handling it in his behalf kind moved him to actually do something is…well, still shitty regardless. 🤷🏽♂️ I can’t tell you how much I appreciate you part on bringing some of this stuff more into the spotlight for consumption. I’ve been a musician for close to 3 decades and hear stuff all the time about companies, manufacturers and representatives of them. As with anything I’ve decided to try in terms of gear, technique or approach I also take review, close relationships testimony and my own personal experience with the fore-said and make the final determination. Your informative videos have added to all knowledge I’ve previously collected on certain subjects within music and has helped Me whittle down the broad world that is music and companies that you’ve covered within it. Kudos. 👍🏽 Thanks
Apology or not, that kind of response and behavior is unacceptable. His comments were rude, foolish, and even in at least one moment sexist. I will never buy a single one of Jeff’s guitars because of his actions. I do hope he learns to do and be better and his apology is a great first step, but he knew what he was doing was wrong as he did it. And if he didn’t, which I find very hard to believe, then everyone in his life past and present massively failed him.
he still claimed it was baked, and he 'was right'.
While admitting it was clearly mismatched and drawing consequences from that.
@@heavynov Too little too late. Especially when he's still gaslighting. IF that fretboard was roasted at all, which is a stretch, it was NOT done properly. If it wasn't noticed before, that had to have been painfully obvious when the fretboard and the neck were being matched up. Any competent luthier would have rejected the fretboard as not appropriate for this (custom ordered) guitar, and gotten another piece of wood. Any competent supervisor would have made sure that happened. Any competent owner would have immediately made good when the customer pointed out the mistake. Instead, it appears Jeff Kiesel himself probably built that neck, Jeff Kiesel himself looked at that mismatch and thought "oh well, I'm in a hurry today" and just glued the sucker right on. Whoever he has supervising and quality checking probably was too intimidated to tell the boss not to be an idiot, so it shipped. And then when the customer said "hey, this isn't what I ordered" he goes on a public rant to disrespect and humiliate his customer!
Absolutely unacceptable. A private apology no one sees does not begin to repair the damage he just did to his own business. He clearly thinks his customers are stupid, and that's a self-fulfilling prophecy. At this point, why would anyone ever buy from him again, other than out of stupidity? Yes, he makes some nice guitars, but lots of people make nice guitars, I think I'd rather spend my money with someone who isn't a raging dickhead with a history of abusing his customers.
Laughing Daffodils i had a thought that (even though im not a fan, im willing to change my mind about him) perry ormsby would offer a rebuild. Haha. Was just a passing thought.
At the end of the day Jeff (even though directing the blame and still stating it was correct) is making it right.
But. It should have never come to this. We can all agree there. If i bought a stock model of a guitar, wood choice is what its made of. If it is a goddamn custom then it better be perfect and EXACTLY what was asked and paid for.
DARTH VAPOR 23 time will tell dude
I think what he meant is that he himself is baked. or should I say "roasted"? haha
Seemed like a fake apology. Blaming everything on anxiety and still trying to say he was right. Anxiety doesn’t just make you do irrational shit. There’s still a choice of action. It’s all based on true demeanor. If he actually cared it never would have went down this way.
What's sad is that it takes a public calling out for these guys to issue an apology make it right. Without your video, would they?
Nope
It's amazing to me that it even mattered it was a long time customer to warrant an apology
With honest comments, I will always remain a fan of your opinion and channel, a big thank you. You often open my eyes on situations that are totally unacceptable, another big thanks for that 👍
No need to apologize. The basis of your video was spot on.
This channel is having some positive effects on the guitar industry, dude! Gg!
Keep up the great honest reporting bro, the guitar world has needed you for a while.
Wow, that's good news. I'm happy it all turned out in a positive way. Good job and good for Mr. Jeff and his brand too :)
Hmmm...Kiesel seems like a classic narcissist know-it-all that finds it very difficult to accept he made a mistake and wants to blame it on all these external factors instead of owning it himself.
Fuck that shit!
I was really thinking about buying a Kiesel. Not anymore.
I think without your video though, nothing would have been really addressed properly, and it's good to see Jeff be the bigger man in the scenario and put things right. For the perspective of his apology being fake, it seems like a "damned if you do and damned if you don't" kind of scenario. And if he improves in the long term, that will show him to be more genuine.
You are generous. If this was one story, it would be an appropriate following video to your first. Alas, this is not new territory for Kiesel.
Thanks for correcting yourself, but a company should not need to be shamed into doing the right thing. More, frequently enough, there are no apologies for similar appalling behavior toward customers from Mr. Man.
You can accept an apology and still have damaged trust. Jeff is human and probably a good human being- but I just wouldn't do business with Kiesel now.
Took my money to another California based guitar maker.
I bought a multiscale Vanquish bass last year. First Kiesel but I own about 8 Carvins, almost all built new for me. Mine have been great until I bought this bass with antique ash finish and transparent black over it to make it look old/burnt. They gave it a solid black and you can't see the antique finish I paid for. It's totally not what I ordered, but was an option 50 because lefty multiscales are not returnable. Evidently that's the case even if they do something completely incorrectly.
I gave it a great review on their FB page with the exception of the finish and the strings that came on it. I called customer service about it and they basically said, "Sucks to be you." Jeff even went off about it on one of his fb livestreams. I was watching and could believe that mouthy little prick whined about it the way he did. I'm the one who paid over $2k for it. All he did was inherit the business and it shows in his livestreams. He's a cocky little bitch and I'll never buy another product from them solely because of Jeff Kiesel and his attitude. He's just a punk with entitlement issues due to never having had to actually work in his life and it shows.
Thank you for your videos I believe what you are doing is turly making the guitar community a better place for everyone please keep it up.
That spongebob bit was so worth it😀
Keep it up! Changing the music world my brotha! Also, Please keep the Audio Audits coming :P
Well i was going to get a Kiesel....WAS
Thank god he apologized. Now I can justifiably but a Kiesel
My guess is after the rant a few customers called and cancelled their orders and many others decided to go elsewhere..
A very sucessful businessman once told me this about customer service and its a fact..
The customer isnt always right but the right customer is always right. .. Never forget that if you own a business.
And another thing. You can use copyrighted stuff if its for parody. The scotus said so in 1994. That sponge bob was a parody and is fair use. You shoulda fought it. YT knows what parody fair use is.
Good on you for the update. No need to bash or make fun of someone for their mistakes. Two wrongs don’t make it right. Jeff owned up to it and took care of it. They have a better plan now moving forward.
When I saw this story spreading on gear forums getting a lot of attention.. I just knew it was a matter of time before he had to make an apology video for damage control sake. Came quicker than I expected. I wasn’t ever in the market for one of his products.. different styles and tastes. But couldn’t believe he would do that as a business representative. The ego is always our greatest enemy. I’ll watch his apology when I find it.
Thanks again for making these videos.
I ordered a guitar from them in January, and got an email last week saying it was ready. I told them that I had lost my job due to the virus and could afford to pay the rest right now, and they basically said "too bad, after 30 days, they will start charging me 100 bucks a month to store it, and after 3 months, I lose my deposit ". I had heard bad things about them, but I gave them the benefit of the doubt. Bad choice
I mean you did order the guitar. Do you expect all business to hold your hand?
@@EmoKidsRule100 costs nothing to store a guitar for a bit until a dude can save up some more money. Terrible business ethics.
I just can’t believe what he said in the first place. Going on a rampage thinking your cool while you are the IMAGE of the company. People work hard and save up thousands for these custom guitars and it’s in their very right to expect what they pay for. They would have a better reputation and probably would have made a few more sales if they handled it from the beginning. Hopefully they make some changes.
I planned on buying a kiesel at some point because I heard absolutely good things. This kind of turned me off, of course Jeff did apologize and got that customer’s order right. I’d still try a Kiesel, but now I’m having major second thoughts about purchasing one.
All we can do is try to correct our mistakes in a sincere manner, that said everyone can afford a change of heart, good job Jeff and KDH. Glad to hear this outcome.
No words 2 find how a true person makes me feel that im not alone.💞
Seemed like a very genuine and heartfelt apology from him and fair play doing the right thing and editing the video and publicly apologising for your mistake. This one had a much more positive ending than the last one. ;p
I'm never buying a kiesel. Almost did a few weeks back - but went with an Ibanez instead. So glad I did!
A very human response. So many people forget their humanity when someone fucks up and as a society we act like they must be remembered by that forever. I hate that. I hope Jeff takes the opportunity to make the most out of this possible learning experience.
He still seems like a real a-hole though
I think Jeff has a big ego from the notoriety and the money his company is making. It's great that he apologized and made it right but it shouldn't have happened in the first place. No apologies will fully undo the damage you caused to your own PR. I used to fawn over Carvin guitars back in the day personally, but I wouldn't buy anything from him.
I’m actually glad I caught the initial video as I was looking into a Johnny Hiland signature guitar. No way would I support or ever purchase a Kiesel Guitar now. To many other companies with good reputable service.
it's nice that he apologized but im never going to buy a kiesel anyway
THAT'S GREAT NEWS, Way to man up Jeff! I really believe nobody constructs a better guitar at its foundation than Kiesel, they just need to work on what comes after that...
When someone shows you who they are, believe them the first time.
I am biting the bullet...I was holding off on ordering a kiesel, but I love the look of the Zeus so much, I ordered one as a birthday present for myself. I have played other's Kiesel/Carvin guitars, and loved them. So here's hoping I don't get in the basket of nightmare QC issues.
Is the apology genuine or is it PR?
I bought a Carvin before the company split. I love the guitar, It's by far the best guitar I ever owned.
That being said, when Jeff became the face of Kiesel, it all changed. He comes across as an arrogant somebody. His attitude turned me off big time and I told myself I would never buy another product from him. I still think they make some good guitars but he needs to learn a lot about being humble.
Just my opinion. Take it or leave it.
i only saw the first video about an hour ago and commented there, but i still don't think i can order kiesel now. phil mcknight just showed off the copper penny kiesel, and it looked super cool, but... i think i'll save my money.
Jeff like that tech channel will never change!
Thanks. Your video contribute big to make wheels start moving in the right direction in this situation.!!!!!
Kudos to your perspective on this situation. Your videos were fair. I also want to say kudos to Jeff Kiesel in recognizing his dumb headed mistake. We all know the customer is right, in Japan, their perspective is THE CUSTOMER IS GOD. I think Jeff got a big piece of Humble Pie, and I'm glad to see him rectify the situation with his customer, and improve his process for future customers.