He doesn't have any choice but to be cheerful, his job forces him to be nice 24/7 to everyone on the line, even the dickbags. But he does sound genuinely cheerful so I'll give you that one.
This dude from Blizz is worth every damn penny they are paying him, in fact i would bet that he gets not the amount a competent support worker should get. Tell Zack to keep that awesome work up when you are talking to him again xD greetings from germany ;)
for some reason, this video is very, very entertaining! this conversation is so funny! Zack's a great guy! I love Blizzard support! I had to call them myself for the first time the other day, I thought they give you some special service since you are... well... sodapoppin! But nope they were just as helpful and friendly to me! Best customer service I ever experienced! Thumbs up Blizzard!
Alex Gaeckle did he get you on the family and friends list? My brothers old guildie works at blizzard nowadays and he put my brother on the list, so he gets all the alphas and betas.
I've personally spoken to Zack back in the day when I requested a call back and Zack is hands down the best guy that worked for Blizzard without a question. I've encountered and spoken to many there but none of them came close to Zack and his personality. Back in the day when customer support was awesome and great. Edit: I've played wow on both EU & US servers since vanilla and left at start of Shadowlands. Would love to start again but won't as the game isn't what it used to be.
Out of the hundreds of the support guys in Blizzard, he gets connected to the EXACT person. No wonder he was named Chance, the chances were so low, Chance getting a kiss was higher.
oh man i wish i didnt have to work today. i literally watched the first hour or so of it and then went to sleep and then watched the last hour or so. i still almost cried though lol.
There's also a frying pan from a quest that you can get as well. And well.. we all know everyone wants a frying pan. In the game it's called Spider Splatter Mace. :P
this guy is the shit man gotta love how hes super chill about him making fun of blizzards customs aswell. He suprisingly took it super well haha awsome video tho
They need to give Zack a raise. He has the perfect aspects of a helpful Blizzard employee.
Lu Ticaa yeah he needs paid more for being an awesome employee.
He was fired
@@Joblesscloth source
The few times I’ve been on the phone with blizzard it was a fun time. They’re people who pretty much only talk to gamers so it’s pretty chill lol.
Zack for CEO of Blizzard or RIOT!
Agree
RIOT RIOT RIOT |-(▀̿̿Ĺ̯̿̿▀̿ ̿) -|•︻̷̿┻̿═━ RIOT RIOT RIOT
But what if noscope is not kill??
dolan duk Are you Danger Dolan's insane, demented son?
Nah riot games is a different company all together
ZACK FOR PRESIDENT!!!!!
You would be a better president than Obama and ur a bag if potatoes
:)
Imagine that bag of potatoes having a speech?
Who wouldn't want a potato bag for a speech I'm not even human
Poato Bag What do you want to be when you grow up? french fries or mash potatoes?
It's hilarious how Zack is more entertaining and charismatic than Sodapoppin. And he's not even streaming.
Stefan Tesic that would be awesome, zack stream on twitch where we see how he works as blizzard live support :D
Stefan Tesic well streaming is hard and zach did it for 5 mins while sodapoppin does it 8 hours+
I think you mean Pewdiepie
+nexion HD that should be sponsored by HBO!
What a great guy Zack is, couldn't help but smile the whole way through this because of his infectious cheerfulness xD
He doesn't have any choice but to be cheerful, his job forces him to be nice 24/7 to everyone on the line, even the dickbags.
But he does sound genuinely cheerful so I'll give you that one.
Schlomel Shekelmen I don't agree. Sodapoppin has encountered some dick Blizzard employees, which he has videos of.
I need more Zach in my life.
my name is zach.. :D
Zachary Thomas I need this particular Zach though xD
DoctorDonna i am not good enough? :c
Zachary Thomas I dont know, are you? :D
DoctorDonna i am!!
This dude from Blizz is worth every damn penny they are paying him, in fact i would bet that he gets not the amount a competent support worker should get. Tell Zack to keep that awesome work up when you are talking to him again xD greetings from germany ;)
This was uploaded like three years ago I don't think he's gonna check this
You never know man, you never know...
@@globalcombattv That's right.......
you never know
All of Canada votes Zach as the CEO of blizzard! OK... Just me :(
+gabi jo Your profile picture is my desktop picture! WHAAA
lmao nice
kitchener ont guy here has your vote :D
ZACK CEO!
The world doesn't revolve around Canada
ZACK IS FREAKING AWESOME!!
you shoulda added zack on skype or something! lol
Pretty sure he's not allowed to do that.
Slappy Dapper Pretty sure Zack has a social life and friends aswell...
Its Google Hangouts too
Slappy Dapper haha u got rekt
Nono lae
Die
"Will the shovel come with me" :D
Its dangerous to go alone.. Here take this shovel!
use the shovel chance
for some reason, this video is very, very entertaining! this conversation is so funny! Zack's a great guy!
I love Blizzard support! I had to call them myself for the first time the other day, I thought they give you some special service since you are... well... sodapoppin! But nope they were just as helpful and friendly to me! Best customer service I ever experienced!
Thumbs up Blizzard!
Stop bumlicking blizzard they're shit, burn blizzard hq
blackham7 oh damn, calm down dude
Zack such amazing man.
GIVE ZACK MOD
Bob Ross bob ross 😂
I love Zack. He is an awesome Blizzard support! :O
This guy is a fucking legend
Shovel of meeercyyyy??? I don't even recognize tha....AHA!
Don't call me racist on your stream, Mister Sodapoppin!
Before I sue for racism xD
PROMOTE ZACK! #MorecallswithZack
Zack is so fucking awesome!
I think Zack is the best Blizzard employee ever ^^
And it's always Hoffy here and FatOut
Zach did a good job of keeping it from getting awkward, despite poppin's awkward questions.
He sounds like Lester from GTA lol
Meh, kinda :P
+Up GraVity Not really doesnt sound as geeky.
he looks like him too (supposedly his twitter twitter.com/zachmasterzero)
Zack = legend
Possibly the coolest Damn person that works at blizzard
I swear to God Zach is the man
I met a gm that actually was pretty chill and we play together i gave him my id and everything.
Alex Gaeckle did he get you on the family and friends list? My brothers old guildie works at blizzard nowadays and he put my brother on the list, so he gets all the alphas and betas.
Legend.
this is why i like sodapoppin lol..even calling a gm get entertaining
I wish all the gms were like Zack! :D
ZACK FTW
0:52 favorite moment ever on youtube
i thought he was fucking joking theres actually a shovel of mercy LMFAO!!!!!!!!!!!!!!!!!!
Same I had to google it xD
Zack is the best!
When Zack recommended D3 i died.
ZACK THE KING OF WOW SUPPORT
Zach is the man
wonder if Zach knows he's a freaking superstar!
Zack is so awesome!
Zack is the hero we need but we don't deserve.
That feel when Zack probably doesn't work at Blizzard anymore due to layoffs or quitting because of all the good times over there
zack is such a god
I've personally spoken to Zack back in the day when I requested a call back and Zack is hands down the best guy that worked for Blizzard without a question.
I've encountered and spoken to many there but none of them came close to Zack and his personality.
Back in the day when customer support was awesome and great.
Edit: I've played wow on both EU & US servers since vanilla and left at start of Shadowlands.
Would love to start again but won't as the game isn't what it used to be.
Out of the hundreds of the support guys in Blizzard, he gets connected to the EXACT person. No wonder he was named Chance, the chances were so low, Chance getting a kiss was higher.
Seeing this in 2020 makes me cry, how cool Blizzard GMs used to be, now they're forced to answer tickets instead of actual player interaction
This.... was a ticket though?
@@BiIboSwaggins with actual player interaction.
Modern ticket answering has zero interaction with players.
@@plague6174 I was literally in a web chat with a GM 2 days ago...?
@@BiIboSwaggins No I think you're schizo.
@@plague6174 Yea... you are a really uncomfortable person, you know that? I'll get you a screenshot once I'm home, how about that?
Well after 9 years, you finally get transmog white weapons. New tech indeed
Blizzard really need sum people like Zack these days
Zack for Blizzard Ownership!
this guy is so surprised about there being a one handed shovel
this made me feel good inside
I get warm and fuzzy feelings listening to Zack. He's awesoome!
Omg Zack is a friggen legend! Soda your epic mate.
this guy needs a raise.
Mod zack or riot
the way he said it "that and you talked to me before" lmao zack for CEO
when is Zach guest staring in a stream
1:03
That was so satisfying, I came.
zack needs to be the new ceo, especially at this time in blizzards lifespan
just remember guys they dont do live service no more due to cuts zack definitely got fired for no reason
I talked to Zack too when I was hacked. He's awesome.
I love Zach so much
Zack is my spirit animal.
for the alliance and everything byam byam byam
Yes, he definitely needs a raise.
oh man i wish i didnt have to work today. i literally watched the first hour or so of it and then went to sleep and then watched the last hour or so. i still almost cried though lol.
Zack the employee of the year!
I broke the replay button... for real don't know why
Did he get the shovels? :D
This is why you need to come back.
Zack is our boi
Zack died 2 weeks ago... RIP F
ZACK OP
zack iks the coolest blizzard employee ever
This guy... Zack is the coolest.
Zack is that you ?
Rewind.
Billy is that you ?
because he provides great customer support
Zack deserves an award.
Phone calls with zack, this should be a weekly series.
Pyah merc out.
love zack forever
Zack= best blizzard employee
Such a warm voice you got there Zack. Do you wanna see the candy I have in my truck? =)
Zack for president!
Well, that’s a really interesting call.
There's also a frying pan from a quest that you can get as well. And well.. we all know everyone wants a frying pan. In the game it's called Spider Splatter Mace. :P
ZACK THE MAN THE LEGEND
he didn't call you chase that time! the relationship is building!
back when you could actually talk to someone for problems
I feel so to when hearing zacks voice
give that man a cookie
ZACH FOR PRESIDENT 2015
Zach is awesome love him
You are one adorable person.
Just ask for Zack all the time man, the love is mutual there.
the good days when soda was dumb as shit and you could call blizzard to complain about everything
Love this dude
he's a funny kid. The customer service guy is pretty cool too LOL
we need to all call blizzard and get this guy a promotion or a pay raise or something just for being such a fucking legend
this guy is the shit man gotta love how hes super chill about him making fun of blizzards customs aswell. He suprisingly took it super well haha awsome video tho
Zack Best blizzard supporter ever
he was able to not stream for twenty four hours but he passed out at chwenty one hours
we miss Zack