How to Deal with STRESS at Work ! Advice for Servers and Waiters
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- Опубліковано 5 лип 2024
- In this video I discuss at length some of the stress management tools I’ve developed from 15 years working in the restaurant and catering industry. In order to make good money as a waiter or waitress you need to be busy turning over tables and getting high checks. Being busy however often means you become overwhelmed and stressed while serving. The following article discusses at length just how bad serving stress is to your health and compares serving stress to stress levels at other jobs.
I’ve endured countless nights racing against time to fulfill every customers request and make everyone happy. I’ve had my breakdowns, my walkouts, my collisions and slips. I want to share what I’ve learned to help you if your in the service industry have a smoother time at work and so I’ve made this series for servers and waiters.
Going through my training currently. I have extreme anxiety and wanted to take this challenge to push myself and show I can do this. So much harder than it looks, already have been yelled at, messed up orders, all the mistakes. Trying to be easier on myself and manage that stress cause focusing on my mistakes and being angry at myself for being stressed at all is so counter productive. Really trying to focus on the job itself and how to better balance the tables. really learned you've got to write everything down!!!! and breathe!! you're not supposed to be 100℅ perfect when you're starting out, it can only go up from there you just gotta want it!
Excellent advice! I also write everything down even after serving for close to 15 years now. I make brief notes of each detail . Good luck on your stress and anxiety. One thing to remember if your getting yelled at is that 1 the person yelling looks bad not you and 2 he’s or she’s yelling cuz they have a serious internal problem , feel bad for them instead of returning the anger. Thanks for the comment ❤️
I messed up so many orders during my first couple months of training as a server... Nothing is worse than going to the kitchen and asking them to make an order after they were supposed to be closed (first time I was cussed out at work!).
I still make mistakes now and then (small ones!), but its important to own up to it with customers. No one likes being lied to and people understand when you make mistakes or are swamped. Good luck servers, and don't take critics to seriously, its just dinner! :)
I needed this comment first time as a server (in life) this week and I’ve messed up lots of times and my manager(s) treat me like crap because of it😒☹️ I’m friendly and nice though so customers are not too hard on me (usually)
Omg i thought i was the only one, my co workers and people training me act like they have never made a mistake so i always feel so bad when i do. I messed up an order yesterday and then gave someone the wrong check, terrible day🤣😞
🤘💯 same here day #2 tomorrow!
Thank you! I started my first serving job at Uno pizzeria and I feel like I’m having an anxiety attack every time I work. SO STRESSFUL
Your gonna be ok just remember to breathe. I’ve quit over stress before at a restaurant cuz I couldn’t handle it so I feel ya
the anxiety attack part is so relatable, like so much things are going on and you dont know what to do😭😭
No job is worth that love.
Step 1: Find another job.
The amount of crap given to you by everyone as a waiter is torture, you have the manager just staring at you then the chef's get angry over every tiny little thing and then the customer too. At least the chef's, managers and the customers are respected but not the waiting staff.
sounds like a you problem
I've worked at some of the most popular restaurants and caffés in my country and honestly sometimes it's true but most of the jobs i had on those places were pretty chill my only problem is i stress MYSELF out which sometimes helps me be a better waiter and sometimes just fucks my head up
I'm waitressing while I'm in college, I have so much respect for servers in the industry that have been doing it their whole lives as a full time career but damn, "fake it until you make it" makes sense, but if you always have to take all the negativity from customers and your superiors in your work enviorment even when they really are at fault, it takes a toll on your mental health, wouldn't you think? No job is worth that much stress and anxiety.
If I knew what to do with my life, I wouldn't be in this godforsaken industry.
Hahaha I’ve heard a lot of servers say that. Or they serve while going to college thinking when they finish they will have a career. Then they go back to serving or bartending after college to pay loans
Been serving for 3 1/2 years and just now starting to feel confident and steadily have been able to take more tables and get more money. It can take a while to get good at. These tips are solid, you give good advice here, wish I had them earlier. They apply to any restraunt. Asking for help and knowing when was huge for me, then paying it back when you're slow later.
Thank you so much for your comment it means a lot to me.
I have nightmares sometimes. Thanks for the video.
I love serving and I don't mind the stress of the customers - what I HAVE an issue with and a hard time coping with is the other staff - ie. Bartender/Chef who have attitudes and give you a hard time with orders. What the hell is up with that?
I want to make a video about how to handle those people too!!! Good luck friend get those tips 😜
Seriously
Same
I'm lucky that everyone I work with are good friends and fuck with each other and have a good time everyday. It would sick otherwise.
Yoooo, I have this issue at my workplace too! I work as a busser currently (gonna be serving soon, but) I don't mind when things get really busy, it's just the people I work with always make me do everything because they're unreliable. On top of that, a lot of the bussers are rude about cleaning the silverware (especially on time), cleaning the tables on time, cleaning the pots and pans on time, and taking breaks when we really need them...it's SUPER annoying and honestly one of the only reasons I want to quit sometimes.
this is my first day as a busboy at a sushi restaurant and oh my god i wanna cry already. 10+ hours shift, constant pressure from manager, below minimum wage, 6 workdays a week. why gooood whyyy
Dam u get below minimum wage without tips ? That's not right
Also 10+ hours for 6 days is too much that's like 120 hours in two weeks 40-60 hours in two weeks should be enough
Thank you so much for this. I work at a small burger place but there is only one server in the front each shift. We get SWAMPED during dinner rushes and lunch rushes. We also have to pack all the delivery orders like Uber, grub hub, etc. I always have slight anxiety before going into work and I have been working there for a bit now. I really appreciate your video. I just need to practice on breathing and relaxing.
I’m just so glad you found it and that it can help you out good luck out there! ❤️
GREAT video right here. Took me a long time and a LOT of stress the hard way to figure out to just _breeeaathe_ and be in the moment, start doing one thing at a time and the checklist will get done.
Also, GREAT point about not hanging out too much at work. You should SEE some of the people I work with...two of these dudes are GLUED to their phones watching UA-cam videos while they get backed up washing dishes and screw over the whole restaurant, including me. Truly an _infuriating_ experience especially when it's busy or when we're down a worker or both.
Great advice 👍
This is excellent advice, especially for people who are new to the restaurant industry and decided to be a server and make some quick cash. You can make so much more with less work if you play it smart, calm and collected. Great video!
Some of the things you mentioned are so core to the job! I wish I had this tutorial 20 years ago, but it still helped me out with my 25 years of experience. Cheers mate! Anyone who takes what you say seriously is going to be better at their job.
Rewatching this a year into being a server again: still relevant and useful.
We are so short handed, I’m here while I soak in the fucking tub before I go in. I can’t clean the house, do the dishes, do laundry, like, I have 0 work/life balance……..where the fuck are the applicants……. We. Are. Hiring.
You still hiring?
This is a great video and really decent advice! Thank you!
Thank you for watching ! When I return from Thailand I will make more videos to help servers
all of these tips are very important, good job
Thank youuuu! I’m glad other servers are finding this!
Ahh this is the video I was looking for! I need to start saying their orders back to them before I leave the table , and also looking at what discounts we offer
I’m so glad I could help you good luck out there!
Really needed to see this video 😫 much appropriated
Glad it was helpful good luck man
In Norway we don’t have to rely on a tip, we get like 3k $ a month
Are there a lot of rude/ on edge customers in Norway? Are the servers ever rude back to the customer since you don’t have to rely on tip? Interesting I wonder how that changes the dynamic
This video really was very helpful.Thanks
That’s all I hope for Is to help people ❤️
Thank you for this
god thank you so much!! this is so helpful :’)
Thank you! U totally get it!!! Xx😊👍❤️
Excellent advice.
Thank you! I am excited for the holiday season to start I’m gonna go back to serving just for a few months
I love your video. Thank you so much, for this. Do you have a video on how management and servers and how you should be with them ?
No I don’t, I haven’t done a video about restaurant work in a long time but that would be an interesting subject I’ll look into it
I have so much to learn.
You’ll do good, learning a menus the hardest part. I’m gonna make a couple more server videos too to help out 😉
I am a dishwasher and cook but want to start serving for this helps a lot.
Fake it to make it doesn't really apply that much anymore when it comes to serving. I have been serving for some time now, and customers want/demand honesty. During the college years, yes, this gave me great tips, but NOW, nope!! Today customers tip you on not just the service, but if you are displaying HONEST behavior thru your steps of service. Keep up the great tips for us servers........ honestly.
Great points and thank you sir!!!
Thanks for watching ! Good luck during these holidays
I’m going to make another video this week about how to deal with bosses and angry customers
Server nightmares are real. I served for 5 years. Took a 4 year break and I'm back to it. This was a great refresher for me. I wish our restaurant used notepads. We use iPads and I'm slowwwww with it. Another learning curve
I’ve thought about going back to serving now that masks aren’t required
Thank youuuu so much
Thank you, I'm a freshly new waiter in a fancu French restaurant, it is my very first job and it's really stressful to me.
I have to hold on for a year to finish my apprenticeship, I'll do my best !
Is it going alright so far?
Did you make it?
@@carlrifkin7420 I didn't, I quit after a month actually.
@@Z0Z99 Enzo, I have been a waiter/bartender for over 30 years, you did the right thing.
@@carlrifkin7420 My god, Carl.
That's.. a really long time.
Stay strong, I hope you get out of it someday.
I've been working as a waitress for a few weeks and I've gotten a lot of compliments about the great work I'm putting in. But I'm working New year's Eve. We have over 150 people booked tonight and I'm terrified. I'm not a big people person, I have social anxiety and I hate large crowds and loud noise. Do you have any tips for large crowds?
Sorry I’m getting to this a little late I hope your party went well with groups of 20 or more I usually write a little seat number next to their drink and food order to help remember who is where and what they’re getting. Sometimes guests will move about and change seats and then asked for a split check at the end of the night and it’s an absolute nightmare I hope you had a wonderful New Year’s
why is this literlaly me rn
@@livsadowski2817 same
@@livsadowski2817 same omg 😢
See that happens to me every time I work because the restaurant I work at has no communication and there are always problems
Thank u 😍😍
How should I talk to managers about "taking a breath?" I work in a high volume, very demanding crowd. Think "night club"
You may have to discreetly find a way to take a few seconds for yourself. I know when you’re in a rush every second counts but if you forget something it can cost you time. Therefore I think it’s well worth it if you’re stressed to take a few seconds to collect yourself that way you don’t make mistakes... If you talk to your managers about it I wouldn’t tell them that you need to go outside but find a safe spot in your work where you can take a deep breath. I used to take my breath’s And collect myself before putting in orders... That way I know they are put in properly and I didn’t rush it
Loved the video! I'm going to use this as a source in a school work. Can I use your thumbnail as a picture?
Sure thing!
Do you have a video on how to deal with cooks dropping tickets with missing items or arguing about food not there, or withholding tickets to be rude to you when the customers are getting pissed, or even not communicating time when ticket times are 30 minutes to an hour!!??
Omg I remember this in a restaurant me begging the cooks for a steak after 35 minutes of my table waiting. I’m sorry I don’t have an answer
The funny thing is, I don’t find it stressful, I just find it VERY physically taxing which makes it hard for me
It is physically taxing also I remember coming home with forearms and wrists hurting because I held so much at work
What really gets me when there is no team work an NO ONE that's working refills anything! makes me feel like the mom of the restaurant an the manger cuts people when they're needed at the same time 😭😫
I'm a server at cracker barrel and it is busy 24/7
What about the cooks that have to deal with all the absurd orders that come in?
Good video, except for the discount part, it never seems to help me, always higher the bill higher that tip ;$
Fuck. This industry in America is fucked
How do you manage 4 tables at a time, plus seating people, and checking people out. I work at a winery with no hostess and we seat people as soon as they walk in. It can be so dysfunctional, even when they’re walk ins. And sometimes when pple check out they want to order more wine and the whole time I’m helping them I’m thinking “I need to get back to my tables! Uhg!”
Never never wear cologne!!
It has to be subtle cologne not strong
*Take a breather in the freezer
I wish all this wasn't so American centric. Tips don't matter much here in the UK.
Why on earth would you ever be a server if you make less than 20$\hr
@@wafflekiller1727 The most you'll make here as a server is $15/£11 and that is like... the very best. I make $5, it's suffering. We do get paid split tips weekly, but it isn't our main income.