Testing Dick's Sporting Goods 3rd Party Insurance Plan On My $400 Mountain Bike
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- Опубліковано 5 чер 2019
- The Dick's Sporting Goods mountain bike saga continues. After a lot of good use and maybe a little abuse, I take the Nishiki Colorado Comp back to its maker to get fixed, replaced, or my money back. Join me as I dive deep on what it takes to actually use a 3rd party protection plan and what happens when they refuse to do anything for you.
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#DicksSportingGoods #ProtectionPlan #MountainBike - Спорт
Alot of sweat involved in that no sweat protection plan..
Someone has to put in the work to see what happens!
I've never sweat that much with over 17000 people AND Josh in the car, dealing with no sweat ;-p
Key lesson, bring a vlogging camera when you want a refund. 😉
Tom Waits quote
The large print giveth and the small print taketh away.
...um...Sherry...could I get some help....... Nice investigative reporting Josh!
Hahaha Thanks Matt - Sherry and the whole rest of the crew were gold!
Matt would have just told them to shut up and exchange my bike.
Deer in the headlights kid LOL
$440*
Plus that other fee lol
I used to work for a mobile phone company and they used asurion for the insurance. Worst thing ever. They would fight tooth and nail to not refund or insure the person. Great video Josh.
I dealt with Asurion once in 2003-4 for a phone replacement.. I havent bothered with insurance since.
Seems like everyone has had similar conclusions - wish it wasn't the case
@@DailyMTBRider The insurance industry is an interesting one to say the least.
@@DailyMTBRider it's sad but it's true
@@mattdeso1672 yes it is
Props to Dicks Sporting goods for taking care of you on this!
Back in my Sport Chalet days they were really pushing that insurance. Dont think it helped a single one of my customers. Pretty much a scam.
Dick's came through for me even when the insurance didn't - I'm super impressed with them, that's for sure!
Oh as one who used to work for them as well it was a total sham. We sold them for profit and just did in store refunds whenever someone had a claim.
@@DailyMTBRider Dick's came through, because they didn't want the negative exposure. If you had done anything but be super polite and understanding, they would have told you to pound sand, because then your video would lose its impact. Really...they sold you that policy, so it's under THEIR store umbrella, so in the end they chose $434.00 over the negative exposure that would have reflected poorly on them.
Most people would go in there angry, fly off the handle, and get nothing. You handled it VERY well.
The net result is...NEVER by the extended warranty on anything that isn't VERY clearly spelled out for a specific situation, because they literally try to word them with enough exemptions to never cover ANYTHING. They have statistics that show them exactly how many people out of 100 will buy the insurance policy, and they make money hand over fist by denying claims, or just giving customers the run-around, like you got, until they give up. It's robbery when you add up how many people buy those, and never get anything in return.
They also have statistics showing how many people say, "I'll never buy anything from that store again," who go back two months later after they have gotten over it. Bean counters know exactly how to make those $46.00 make sense. You leave thinking, "Man, I just got a $434.00 store refund." Really...that's minus the $46.00 policy you paid for, and if you start thinking about all of the other people who thought, "Man, they'll replace the bike for $46.00 if I have an issue that's unrepairable," and they buy it, but ride the bike twice and it sits in the garage, it paid for the refund on yours MANY times over. That's what people don't understand.
It's like term life insurance policies. "How can I pay $39.00 a month for a policy that will pay out $500K if I die? That doesn't add up, because of how little I will have paid in." It's because MILLIONS of people buy those policies, pay for 6 months, and let it lapse. That's MILLIONS times $39.00 a month that they make, that is NEVER filed against.
So, to summarize, don't buy a bike from a company that doesn't value mtb riders. It's the biggest reason I went with a Diamondback. It's got that built-in lifetime warranty.
Always a good reminder - give your money to people who understand and love your sport!
@@DailyMTBRider For sure. If you genuinely love a sport, support those who support the sport.
My takeaways were don't buy the insurance and check your cranks. Also, if you did buy insurance and file a claim, don't mention the derailleur hanger is bent or they will say it must have been in a crash.
Take away: Protection Plans are a ripoff. Duh. Also, home warranty plans are a ripoff in the same way. Live and learn. Glad Dick's came through for you!
I agree about most protection plans but I do have a home warranty which has been amazing. Used if for air conditioning and stove. Really saved us a lot of money
It really does depend on the plan: I've used Asurion for phone replacements, sheesh, at least a dozen or so times over the last 16 years with no issue.
When I bought my first mountain bike about 7 years ago I bought a specialized hard rock from a bike shop in Olympia. And it had a inexpensive sr sun tour fork. And within a few months I trashed it. Took it back to old town bikes and they replaced it under warranty! For a sub 600 dollar bike I thought that was really cool. Lot of the major bike companies have really great warranty programs. Nothing against dicks or anything they are a great company but a LBS will always help you with warranty issues!
That's so cool and good of them to do - taking care of customers makes them come back for more!
I've worked for local bike shops in the same area. When you buy a legitimate mtb the warranty is bar none. They even offer a crash replacement if the bike is outside the warranty or if your the 2nd owner.
The protection program was pretty much the only thing that had me considering this bike. I cant thank you enough for this, im going back to shopping the used market.
2 options.. u got very lucky and got the one manager who was kind and stepped up to the plate.. or the manager knew she was being filmed and the mechanic knew u were a UA-camr and this was gonna be seen by hundreds of thousands of ppl.. I'd say 90% of the time anyone in this situation would walk out empty handed with a broke bike
The bike was used for 6 months. Why would you expect a full refund after using an item for six months? Imagine you sell goods - someone uses those goods for six months then comes back to you and says "I demand a full refund." Why? The protection plan didn't come through - if anything, sure get a full refund on the protection plan because it failed. Why do you think it is reasonable to USE an item for six months - put it through extensive/harsh riding - then expect a full refund? Be honest if you think that is ok? If anything, Dick's should be faulted for allowing that scam insurance to be part of the buying experience at Dicks.
@@alexunlv REI has a return within a year policy, for any reason at all, including you are not satisfied.
@@DocXGAMC This is not REI. This is Dick's. Just seems like an ethical issue.
Ghosty the store offered to sell him a protection plan that last a year.... And he bought it. So now it's unethical to use it 6 months in? What kind of logic is that? Lolol 😂
@@bradlytrenhaile9938 Dick's didn't warranty the item for a year, the third party protection plan did. The third party protection plan that most people understand to be unreliable. That logic? o O
Awesome video exposing the warranty coverage that is offered all the time when you buy a product from a store.....warranty is always pushed.....but when you go to redeem your coverage its a whole different ball game. The power of youtube and online reviews keep retailers honest of how they take care of there customers. Hats off to you to take the time to share your experience with us. And hats off to Dicks Sporting goods for helping you when they warranty company wouldn't. This happened to me at Best Buy a while back when I bought a warranty item on a electronic component. But I wasn't as lucky as you....I got the simple answer, we cant help you, but if you go online and read the fine print it says you are not covered. Even though the warranty paper work says, all damages covered.
Yep, I just watched a video of a guy on hold with customer service. 🤦♂️
Haha and you still loved it anyway 😉
That bike was so easy to repair, if they had a decent shop they could have it sorted in an afternoon.
Great video and glad it worked out for you. That company handles a lot of added protection plans for a wide range of products out there. Really glad they took care of you. Funny how they kept saying an accident but never asked for detailed pics of the bike which would have shown no crashes. Can’t wait to see what you get him as a replacement
Did you take off those hydro brakes before they took the bike?
Are you always this nice of a person when dealing with frustration like this? IF so.... Wow! That is a lot of work and happens all the time in various industries. I'm impressed with your temperament. Very high frustration tolerance!
I bought the Colorado Comp based on your previous video, love it..I DID NOT by the P.P but was planning to do so in the next week...glad I saw this video because now I will not..you just saved me 70 bucks..thanks man!
Maybe start looking at the wear on the fork, derailleur(s) and crank....maybe think about upgrading those
@@chriss8354 will do, thanks.
What a short and revelant investigation. 100 thumps up!
Thanks Jose! that means a ton!
I've dealt with one before on a 600pound bike and am about 2500pounds in repairs and parts and have paid nothing. I think it just depends on who your with
Well, assuming you're in the UK and this is the US. Pretty big difference right out the gate, mate
Great video, and great customer service.
Your always better off buying a good quality hand me down.
I think there's a lot of truth in that!
Very informative and I love your sense of humor!
If Dick's was a great company, they would terminate their business relationship with that counterfeit insurance company.
Easier said than done with a massive corporate video
Can't wait to see what bike Isaac gets...
i like this category tho.i don't know this genre of videos.... awesome video tho josh
I have seen and was looking at that exact bike. I went a different direction and I am glad I did. I tend to always be leery of thos add on insurance policies. Good vid.
One time my bottom bracket broke either because of me or it was terrible and the store without a protection policy completely replaced it for free , why I'm starting to lean away from big box stores as they have many loop holes and procedures , there aren't any hidden statements with small stores and they usually keep their word
nah fam walmart has a great return policy
I had fishing rod with one of those plans (an abu garcia vendetta which is about 80$) and it got closed in a door and broken and they replaced it very easily
I find it funny that the items they weren't covering in the terms and conditions happened to be in the last sentence of the terms and conditions, like it was added after the fact. I had to check for myself.lol
Josh The Ups who Guy delivers to my Building said that to me yesterday lol "Your the BIKE GUY VLOGGER"
GREAT video!!!
Haha that's awesome! Those delivery guys know what's up!
Great video, really enjoy your videos! 🤘🏻
Thanks for the informative "fine print" insurance video
Got my GT Aggressor Pro from Dick’s online. Glad I didn’t get this insurance for it.
Asurion also covers most TV's cell phones and a few insurances. I worked on the cell phone side for a year. My advise unless you want a migraine don't ever get asurion insurance.
Weird, I never had a problem with them over 15 years or so having at least a dozen phones replaced cause I'm clumsy. Yes they're refurbs, but better than a broken phone. Idk, my experience at least.
I've always been wary of "protection plans". The name of the plan and the fine print are two different things, for sure. Great job by the manager to make that decision. This also shows that the "insurance company" and the retailer are not one in the same. Nice reporting!
Thanks for the content. As a former dicks bike mechanic (now I work at my local bike shop) it is usually in the hands of the associate to handle these claims. I have spent many hours on the phone with asurion and I agree they are terrible but in the end I either got them to pay for the parts or just got the bike fixed on the stores bill. People will try to say that dicks is terrible with bike work which is true at some stores due to inexperienced bike mechanics, but at a store with a good bike associate the experience will be great, possibly time consuming, but otherwise good experience with free work if you have the no sweat protection plan.
Thanks for sharing Dixon - I've had nothing but great experiences here in Bellingham, but realize it all depends on your local DSG.
It sounds a lot like the insurance most electronic stores offer you at the time of purchase. When you go back with your broken lap top they will claim that part or the labor isn't covered and try to charge you extra money to get it fixed.
Thanks for the video. Very informative.
I have had my Nishiki Colorado for about a year now and have had no issues. I am sure I don’t ride as hard or as much as you have on it but for the price it is a good bike. I did however upgrade it with a new SRAM DUB bottom bracket and a GX Eagle crank. Not because the original setup broke but because it is fun to upgrade and work on the bike. I always felt the fork and crank were kind of the weak spots on the bike. So far the fork is doing its job.
I’ve had nothing but problems with Dicks. I’m glad they helped you out.
Wow, Josh, stop flexin’ on is with those Birkenstock’s😂😂
Haha - gotta love the birks my man!
Man I quit walking into Dicks store a long time ago. Academy sport's have been way better for the run of the mill stuff.
bought one of these used for 120 and i love it and its well used already and not broken so thats a plus 😂
Why not keep the Nishiki and fix/upgrade the broken parts?
Because he wanted to make a point with this video.
It seems the No Sweat policy works best when you show up with a camera. And I grin, figuring the stores are profiting from these if only because most customers lose the paperwork before suppertime.
Wow very surprising! Then again it is insurance so nit really....thanks for your work and time!
This was extremely interesting to watch! Thanks for that nugget of knowledge!
Thanks Seth! Stoked you enjoyed it!
This was actually really important information.
I think this video is completely missing the big picture: All major retailer/ box stores force their employees to sell you these scams. The real lesson is- buy products that have a strong reputation and don’t have a history of breaking down. Whether it’s bikes, electronics, instruments, etc, don’t buy overseas made junk and if it’s a quality brand it shouldn’t require a warranty.
Good to see the people at Dick's doing it right! Hope they drop that whole insurance company...
At the end of the day - the insurance money helps themselves and dick's to more money - we'll see what they do!
i bought a protection/service plan for my last bike... from performance bike, right before they went under. thankfully they were willing to refund it because i literally never used it. bought some clearance stuff with the money.
Rip Performance Bike :c
I got that " tricky" insurance in sun and sky for about 150dlls. when I got a 3k orbea occam. They were super cool and efficient. Most of theme just ask for the mechanic report.
i think as far as the fine print goes ... they should be held to the terms that were presented to the customer at purchase
They could be but also far easier for the manager to say screw it
Thanks for this! I bought the women’s Nishiki bike today and was debating the warranty because I’m scared I’m going to go mountain biking and something will go wrong.
I had the same exact issue with a baseball bat lol never again! Never ending circle 😂
Great video and subject matter. After seeing your video, I would hope that a large retailer like Dicks would now address this issue with Asurion at the corporate level.
I sure hope so man! it needs to be addressed!
Yea right..
10:04 Not in the car...we'll get sweaty in there again ha ha ha
Thank you🙌🏽
I had great service with the old no discontinued trek care plan on my cross/gravel bike. They covered a bunch of little things including an oops I had during a race with it. As for insurance company they are horrible to work with on any level. Finding any reason not to cover the policy.
I have been Dick 's customer for years only had couple problems which solved on the spot w out issueGreat company also the stuff are very helpful & nice~~
That teaser at the end for the next video thou...
I was taught to wait and save until you can buy quality ,in the end cheap stuff bites you.
I've used that insurance for cellphones before without issue. To bad they aren't good with other products.
That extra protection plan is also offered in Germany, by a different third-party company. Scam seems to be lucrative. I refused their offer, phew.
I very rarely have trouble with the employees of any place... it's always the upper management or the people who control the money... The real issue is most companies pay bonuses to management based on total sales minus returns and exchanges, so that person is $$$ motivated NOT to give a refund. I made a bit of scene at Dick's over a $24 backpack that literally was falling apart at the seams, it wasn't over-stuffed or loaded down with heavy items... I used it to carry a bike helmet, gloves and a small pump plus a few odds and ends for bike spare parts - maybe 15 lbs. They didn't want to replace it, til I threw a bit of a temper tantrum over wasting $24 and never coming back while Academy was around the block... I got a new bag.
And no I DO NOT buy extended warranties, their USELESS and not worth the paper printed on.
great video, I got a question I’d like to ask you though, I’m going to Whistler hopefully on Wednesday and I was talking to the rental shop about renting a bike from them and originally I thought the only one I could use is the Specialized Demo 8 which is a DH Bike, but the last guy I talked to said that for somebody my size (320 pounds) there’s a couple other bikes that could be good for me, they’re both Enduro Bikes, one of them is the Yeti SB150 and the other is the Pivot Firebird 29, now if you were going to rent a bike which one do you think you’d go for out of those 3 bikes? I’m leaning more towards the Pivot Firebird as it sounds better for me but I’m not sure.
I think an enduro bike would be great for you - they'll help you get the suspension dialed!
ok thanks for the advice, can’t wait to go.
I’ve bought a bunch of stuff for the trip too, got that GoPro Hero 7 Black from Costco on sale, and I also got a few more batteries and a couple chargers, bought more SD Cards, got the chest mount, the selfie stick, the head mount, the quick clip, screen protector, and even the GoPole Thumbscrews :)
Thanks, This is an excellent video. I was wondering if this 3rd party insurance policy would be worth purchasing and now I know. All 3rd party insurance policies seems to be a bogus way to make you feel more secure about your purchase.
So mean that you beeped out the Asurion number that was given
The chain stay on My rockymountain hardtail plus size broke by the bottom bracket and same thing happen they said it couldn’t of happen without a crash and they said they couldn’t replace it i bought it at REI
I looked through the video uploads after this, did you ever show what bike you got next for him? This is around my current budget and I'd love to see what you did next with that money
Glad they took matters into their own hands to take care of you. However, I applied for a job at dicks 6 years ago and then turned it down after they said your schedule is determined by how many of those plans you sell. The more plans you sell, the better your schedule would be. I don't believe in those plans and hated trying to upsell those when I worked at sports authority (rip). Like you said, those plans send you in circles until you give up or they find some "loophole" as to why it isn't covered.
I had a problem like this with adidas predator pro goalkeeper gloves and they said they can’t do unseruence for me because the item was no longer available and this was 4 months since I bought it. And my protection plan is for a year.
$400 dollar bike breaks...
WwHhAaTttT?.?.?
I know right I'm in complete shock!
@Dee Bee sarcasm
I have my nishiki Colorado, not the comp. I took that thing on many rough trails and dh parks. That bike is bombproof I crashed it more times then I can count. I can’t believe you had so many problems with yours.
My buddy thought he was doing good by buying a Genesis from Walmart. Destroyed it with one day out with me. He had the extended warranty. They just sent him a check for the original purchase price. (It was too late to return to Walmart)
My gimbals have an Asurion policy. I’ve returned 2 without a problem 🤷🏽♂️
My Samsung s9 plus is insured by them broke my screen asked how it happened paid the 200.00 deductible and 24 hours later I had my replacement phone
Iam106racing they never question me. I just sent it back
Kudos to the manager for doing the right thing👍 I recently had my XO Cassette and chain replaced using an insurance plan I got from my LBS when i bought it. It paid for it self, also new seam guide brakes. The LBS took care of everything, not even a phone call. That’s why I say buying from a good LBS would be better. IMO?
1 day refund/replacement is fast! Took me 7 days to get xt brakes replaced under warranty.
It shows that not many people claim on the insurance since none of them have a clue about how to deal with it, yet I wonder how many insurance policies they have tried to or have sold?
Watching from the UK this is just mind blowing. We have consumer protection legislation that would protect your against buying a product which is not fit for the purpose for which it was sold. Your first and second bike would have been protected by this, and even after that if you had paid by credit card they would reimburse you and make a claim against the store. Thanks for illustrating what small state light regulation means on a day to day basis.
Great video, looks like the problem with the claim was defining the problem under “wear and tear” . Insurance policies generally exclude this. A better explanation would have been the fork / parts failed while expected use. Repair is needed.
oddly enough those forks come with a sticker that kinda says that you shouldn't use them on jumps or for anything else fun. and bike trails are kinda just a big controlled crash. so yeah, kinda gonna be hard to insure that.
Love it!!!! File a claim against the insurance company and record it. Does the brochure say read more details online? Keep it up
I should look into that - I'd be curious on the result of pressing in to them!
So I did work as a bike tech for Dick's Sporting Goods. First off I will say that, the position "bike tech" hasn't actually existed in a lot of their stores for awhile, That department gets no hours, so they don't really hire anyone. Luckily a lot of stores still had at least one associate that worked as a bike tech before that department lost all of its available hours. Of course even tho the department had no hours, we still serviced and sold bikes so a bike tech at the store was still needed. Some stores had someone like myself, who taught themselves how to work on bikes through UA-cam videos etc. in order to keep providing service. Now here is my take on the No Sweat Protection Plan:
The process on how the customer gets their money or product back is never really fully explained. In fact I suspect it is intentionally vague. At the store level, we were told that if a customer gets a protection plan, they register it with Asurion and if they need to file a claim then they contact Asurion and they will send you a gift card or check or whatever for the price of the item if it is not fixable. (fixable in the case of bikes) for a canopy or something it wouldnt really be a fixable thing, it would be a replacement.
In my experience with Asurion, most of the time they tell you to bring the item to the store and the store would take care of the problem. Gee thanks. Now let's say the item with the protection plan was a canopy. What would usually happen, in the best case scenario, the customer still has the receipt even if it is expired, and we had the same product in the store to do an exchange for it. Then we would just defect the bad one and send it out on a sweeps truck. However, if the customer didnt have a receipt which, you shouldnt have to save it, if its registered, then there really isnt a way to look up the transaction in the register if its been over 2 months (which is the expiration date for receipts). So hopefully the store has a replacement there to process the transaction as a "no recepeipt return" which basically requires your driver's license so that a person can't keep doing returns with no receipt and also the money only comes back as store credit (gift card). The gift card thing isnt really that big of an issue, because as long as the customer is getting a new item to replace the broken one, then the transaction will just zero out and the customer will be on their way.
In the case of bikes, really most associates in the store can't really diagnose any problems with bikes, because fair enough they don't work that department, and are probably no more knowledgable about bikes than your average customer. So you basically have to be around for the one bike tech to really diagnose it.
Now at my store what wouldve probably happened, even if the bike tech wasnt there, They wouldve just gotten the paperwork written up, put a tag on the bike, and you wouldve dropped the bike off until the bike tech came in, and figured out whats going on, and tried to do the leg work while the customer was not around waiting. The first thing I wouldve done as the tech after looking at all the things, like the fork, the Crank, maybe Bottom Bracket, maybe it just needed new barrings there etc. I wouldve called Asurion on behalf of the customer, using the information provided on the paperwork. I wouldve seen if its been registered and filed the claim, and then I wouldve looked up on the part ordering system how much the parts would cost. Sounds to me like it probably wouldve costs upwards of 200$ in parts and labor to get that bike functioning again, so that wouldve been a situation where I think our store would have had to take the hit and just returned the bike.
The only time I have ever had some success with Asurion was, when I had to order parts for a bike. So the way Dick's gets parts is we go to Dorel's website (at one point it was JBImports and Shimano) we find the part number for a particular thing that is as close to the broken part as possible. I enter the part number and labor into Dick's Associate Network website to place the order. Dick's the company then pays Dorel and the parts get shipped. When the bike is fixed and everything, the customer pays for the parts that Dick's already paid for via a barcode so that effectively pays Dick's back. With a protection plan, when you placed an order for parts you had to have an authorization number from Asurion (which was like pulling teeth and required frequent calls back and forth bouncing between calling the customer for information and confirmation that they registered the plan and calling asurion with the updated info) and after some time goes by, maybe a day in some cases, hopefully Asurion gives you an authorization number so you can proceed and order the parts. The idea being, that Asurion pays for it, and not Dick's. Most of the time it wasn't worth the time, effort, or headache dealing with them, because to be honest, I didnt really have time to be bouncing between phone calls, and handle my normal day to day duties. So I just ordered the parts, let Dick's pay for it, and never charged the customer for the parts.
Long winded explanation but, The no sweat protection plan is pretty good for just labor stuff, and occasionally for parts if the associate can help it go smoothly which isnt always the case becase their hands are sort of tied. The 2 year warranty for most bikes is $46.99 and it includes parts, labor, and a tune up. Tune-ups cost about $54.99 so in my opinion, for the general customer, it was super worth it because, what ended up happening was come May/June, people bring their bikes out after its been in the shed or garage or whatever, they want to make sure its rideable and tune-up so they bring it in for a tune up and that is a 54.99 charge. so the 46.99 covers that for 2 years, and you get parts and labor for free. Most of the time the parts and stuff arent that much of a hassle especially if its just like inntertubes, brake pads or cables or something because those parts we usually had on hand at the store. Basically Dick's takes a lot the costs on the chin in order to make the customer experience a little better and it is very much a hassle dealing with Asurion. Unfortunately most managers and associates dont really handle bikes at all, and a lot of times the bike techs arent privy as to how the flow of money, as far as, who is paying for the parts, is supposed to go
Hey I have been watching your videos for around 3 months love love ur bike reviews just a question what Baki would u recommend me to use I do Uber eats on bicycle currently but I don't wanna broke my self
dude did you remember to take of all the upgrades like brakes stem and bars
Yes he did, you can see the old stem
The nspp doesn’t work that way anymore on bikes, it covers service and free replacement of parts
Cant bend a derailleur hanger without being in an accident. Thats the funniest thing i have heard in a while.
anyone saying its unethical for him to want to return the bike per what he was sold in the protection policy, please consider its the same as buying lifetime brakes at the auto store. you are buying the same pads as the regular, but just prepaying for the next pair. with the cost of the insurance, they are banking on very few people ever using it and have already paid for another bike. in regards to how crappy protection plans are, do searches on the auto warranties you see on tv and find out how many people get screwed over.
I dealt with the same thing on a baseball bat. It was composite and asurion denied my claim because it was cracked, they said it would be covered if it was dented. I told them i needed to talk to someone that understood composite bats because theybdont dent but crack and splinter. They kust kept transfering me and saying well it is cracked and that is why. The store was great but i will see if they can do anything about it
this should be covered by who ever made the crank, who ever made fork, so that's SR Suntour, for the fork, so either Sr Suntour or service sentre that does Sr Suntour, or the shop if it's authorized to do so should do it.
They have awful dust wiper seals, so water in there is not uncommon, swapping seals is an easy job, and if doing so swapping to SKF seals would be good idea, even the bushings are easy to swap, as they don't require tools, they are a plastic sleeve you can take out.
as for the cranks, that's just a common wear and tear issue, it will happen, but how fast will depend on weight of rider, how much he or she rides, so for most people who ride a lot it will only last few months.
so what you did there was pay for coverage that cover things that are already covered by warranty, and of course there are laws that say that there is warranty and you have right to use it.
What bike rack is that?
2:56 look! a hawk! :O
It's a good video idea it would help a lot of people out
I wouldn't think it would be covered by normal wear and tear
I would think the cheaper parts would wear faster as they probably won't be as good as the parts you would find on a bike from your lbs
I enjoyed the video
I been through this a few times! It all comes down to the store manager! They can truly help you if they want. The insurance company is called asurian I believe. They have a call center right by my house in Orlando. They can sometimes give a little hassle but the store manager can always work it out. They should give you your money back or store credit. I have the Colorado as well. Check out my reviews on my channel. Just search LeBoo’s Leisure on UA-cam. You shouldn’t of had to go through all those steps. DSG actually just stopped selling the Colorado. It’s not on their website anymore as of a few days ago. I returned a few bikes at dicks with excellent customer service from the managers! One here in Orlando and one in Raleigh, NC.
The cranks and hanger are definitely the weak link on this bike. My non-drive side crank worked itself loose within the first 5 rides. It’s a #67 hanger for those looking to replace the hanger.
Would that bike be a good cruier around town for a bigger dude? Thanks for puting out cool videos
I'm wondering IF the service also has a lot to do with where your store is located? I bought the GT Aggressor Pro for my son and the store here (Boynton Beach) has always taken a look over and fixed it for him. He's had a bent rim, warped rotor, broken crank arm, and a few other small items, they've been great, much like Jody with your issue.