COMPLETELY fixed my fitbit. Thank you SOOOOOO much. Hadn't been able to use it for two months and tried this as a last ditch effort after fitbit customer support told me it was my phone. For those having trouble saying it's black screened, make sure to plug it back in and hold button down for about 10 seconds and your green lights will flash again and you're ready to go.
Every tip you have seen online about how to fix the Charge HR, just follow this video first then do everything everyone else tells you to, it will save yourself a lot of time. Fixed my problem, it was so close to going in the trash. Thanks geek.
You absolute legend. This piece of crap has been sat in the drawer for two years because i couldn't get the damn thing to work, until my daughter started asking for a tracker and i had to get my finger out, you've saved me!
Success! I needed this, thanks! To others struggling.. For step 1, don't hold down button for longer than two seconds ie if the bottom of the watch flashes green lights you held it too long. Also if unit won't turn on after Erase to show time as 0:00 plug it in to charge for about an hour.. Device looks dead and no battery icon lights up but it's not dead. Now I can't get it to Sync still on Android but keeping after it!
Every time I forget about my Fitbit, for some reason I need to reset it each time, and I always watch your video, very good and very clear video made well done mate!
CLUTCH video, my dude! Spent sooo much time trying to get the thing to sync. Erase Fitbit from device. Bluetooth on and off. Blah blah blah. Check UA-cam. Your video is the first result. Follow along. Boom. Synced instantly. Thank you so much. So pumped!
you are the ONLY person to help me to be able to reset this fitbit!!!! I had got it as a hand me down gift and I wanted to sync all my info and nothing had worked to reset it. this video was so helpful. it finally worked. you are so awesome thank you.
DUDE YOU ROCK . I TRIED A MILLION TIME READING THIS OR WATCHING THAT . AND HERE YOU POST A VIDEO IN SECONDS MY ISSUE IS FIXED THANK YOU . NOW IF THE FIT BIT HR WOULD ONLY SYNC WITH THE APP ON MY GALAXY A50.. DAMN THING
My cousin gave me her Fitbit Charge HR, but I was having trouble with syncing it to my device. My cousin suggested a factory reset on it which I was not aware that it can be done with just the watch itself, and ended up here followed your steps and it works! Thank you!
After multiple attempts with Fitbit technical support and on my own, my Charge HR has been "factory reset" The only different thing I did in the process was to plug the cable into the household power instead of a USB port on my computer. Apparently the different power source facilitated the reset. Thank you very much for your video that helped me overcome!! Very clear instructions.
I was scared I was going to mess up my Fitbit lol but when I tried it I was so happy with the results! It works now after like a year of it not working!! :D
Thank you so much! I was given a hand me down fit bit and the website neglected to mention that you need to hold for 9 seconds more than once. Thanks so much for a better how to than Fitbit's official one!
Thank You!! My Fitbit Charge HR quit syncing a few months ago. I've tried many things, including things from the fitbit website and nothing worked! Last ditch effort before I threw this thing out I came across this video and it worked perfectly!!
This is the first time I have ever commented on a UA-cam video. Thank you so much for such precise guidance for wiping the fitbit charge hr. I have been facing the issue since a couple of months which lead to me not being able to use the device.
Thank you for this video! I have a third party charger and I couldn't find instructions on how to factory reset without an actual FitBit charger. I followed your video and it worked on the first try!
Dude!!!!! You are the MAN!! been trying all sorts of ways I've seen online but yours worked first time! Very easy explanation and worked like a charm! Thank you very much
Wow! Thanks so much! After watching two other videos and having no success, we gave one more a try (yours)...Worked perfectly and quickly! Your lovely accent was the icing on the cake! :)
Thanks for posting. After reading the reset instructions on fitbit.com, and watching several YT videos, your video did the trick. Thanks again. Very helpful.
Thanks so much for this video. Brought Fitbit second hand, no manual... I was totally baffled why I couldn't pair with my phone. Great easy, clear instructions. I did this real time. All sorted. Thanks a million zillion x
It took me several attempts. The first step was critical to get the solid rectangle on display instead of stopper or other random functions. Just persist trying. Once I got that, the rest followed easily just like in the video. After erasing the device went "dead", couldn't turn on with charger in or not, pressing button or not. Unplugged for a few minutes and plugged in the charger and it came to life, all reset. And it syncs now too! :)
thank you soooo much. It really helped when you were doing it and showing me the messages and explaining them. I saw a few other youtubes but for some reason they wouldnt work. And, you offering to help by telling us to leave a comment SUPER supportive. Thank you. Tina Ottawa, Canada:)
Really this video very helpful to me because I facing a syncing problem In this model, But today I seen this video unfortunately and it works for me greatly.. Thanks bro...
Thank you so much. I can't believe it was this simple. I even had to throw a lot of insults to Fitbit people on Twitter because of frustration when my device failed to sync over a year ago. I was ready to throw it in the bin. Thanks a ton ! I even subscribed to your channel.
Thank you for this video. I've just tried to set up an old fitbit that was my wifes. I followed the instructions to do a factory reset, on the fitbit website, which were the same as yours other than they don't tell you to hold the button down for 9 seconds between each step. Only on the first step, does it mention holding down for 9 seconds.
Onya mate. Finally after performing a reset as per your instructions, the Fitbit syncs with the wife's phone. Fitbit should link their support page to your video!
After a bit of practice, I managed to get the erase to work, thanks for that. I am trying to sync this to a new phone / account from another account, so am going thru the setup device procedure, not syncing after doing this. I'm fighting the "goes to stopwatch" when you do as instructed during that procedure to hold the button for 3 seconds. Still goes to stopwatch, not the fitibit logo, or to being found by the phone / computer. It may be the bluetooth is frapped in the device because I know that the bluetooth on both my phone works, and on the computer works, because I can sync another charge HR to both devices by logging into the account for that device. And I wrapped that device in aluminum foil and put it in my microwave as a way of isolating it in a faraday cage so it's not on the air to interfere here. If anyone is reading this and does the PUT OTHER DEVICE IN MICROWAVE, REMEMBER TO TAKE IT out. or don't do this at your house do it at a remote location away from other fitbits. Any suggestion on this would be great. You've got the first different procedure to try anywhere I've found even if it hasn't fixed this yet.
thank you! as per previous comment, I too followed fitbit.com instructions for reset, but it didn't work. Very frustrating! yours worked first time, thank you :)
COMPLETELY fixed my fitbit. Thank you SOOOOOO much. Hadn't been able to use it for two months and tried this as a last ditch effort after fitbit customer support told me it was my phone. For those having trouble saying it's black screened, make sure to plug it back in and hold button down for about 10 seconds and your green lights will flash again and you're ready to go.
Thank you! I just posted that exact question and then saw your post.
3 years in the drawer, started using it again and would never sync .. your guide was spot on, managed to get it to connect and re sync !!
Can't believe this guide is more accurate and useful than fitbit's own. Thank you!
Every tip you have seen online about how to fix the Charge HR, just follow this video first then do everything everyone else tells you to, it will save yourself a lot of time. Fixed my problem, it was so close to going in the trash. Thanks geek.
Everytime I reset one of our old Fitbit charge I come back to this video. So straightforward and easy to follow.
You absolute legend. This piece of crap has been sat in the drawer for two years because i couldn't get the damn thing to work, until my daughter started asking for a tracker and i had to get my finger out, you've saved me!
Success! I needed this, thanks! To others struggling.. For step 1, don't hold down button for longer than two seconds ie if the bottom of the watch flashes green lights you held it too long. Also if unit won't turn on after Erase to show time as 0:00 plug it in to charge for about an hour.. Device looks dead and no battery icon lights up but it's not dead. Now I can't get it to Sync still on Android but keeping after it!
Thanks for the great info!
you're the best
Thanks, I was needing this information. Thought I had broken it lol
Every time I forget about my Fitbit, for some reason I need to reset it each time, and I always watch your video, very good and very clear video made well done mate!
CLUTCH video, my dude!
Spent sooo much time trying to get the thing to sync. Erase Fitbit from device. Bluetooth on and off. Blah blah blah. Check UA-cam. Your video is the first result. Follow along. Boom. Synced instantly.
Thank you so much. So pumped!
you are the ONLY person to help me to be able to reset this fitbit!!!! I had got it as a hand me down gift and I wanted to sync all my info and nothing had worked to reset it. this video was so helpful. it finally worked. you are so awesome thank you.
DUDE YOU ROCK . I TRIED A MILLION TIME READING THIS OR WATCHING THAT . AND HERE YOU POST A VIDEO IN SECONDS MY ISSUE IS FIXED THANK YOU . NOW IF THE FIT BIT HR WOULD ONLY SYNC WITH THE APP ON MY GALAXY A50.. DAMN THING
My cousin gave me her Fitbit Charge HR, but I was having trouble with syncing it to my device. My cousin suggested a factory reset on it which I was not aware that it can be done with just the watch itself, and ended up here followed your steps and it works! Thank you!
You are welcome!
Extremely helpful! Online instructions from Fitbit were useless, so glad you posted this!
After multiple attempts with Fitbit technical support and on my own, my Charge HR has been "factory reset" The only different thing I did in the process was to plug the cable into the household power instead of a USB port on my computer. Apparently the different power source facilitated the reset. Thank you very much for your video that helped me overcome!! Very clear instructions.
Thank you for the update and glad it worked!
I was scared I was going to mess up my Fitbit lol but when I tried it I was so happy with the results! It works now after like a year of it not working!! :D
Thank you so much! I was given a hand me down fit bit and the website neglected to mention that you need to hold for 9 seconds more than once. Thanks so much for a better how to than Fitbit's official one!
This video was excellent! Thank you for counting down. It helped since the first 2 or 3 times I tried did not work.
Brilliant instructions, got my pre-owned unit synced up with no problems
Thank You!! My Fitbit Charge HR quit syncing a few months ago. I've tried many things, including things from the fitbit website and nothing worked! Last ditch effort before I threw this thing out I came across this video and it worked perfectly!!
It took about 5 trys but it finally worked, thanks for the video.
Thanks for the tutorial. Really appreciate it 👍. The forums weren't much good on the fitbit site.
Tried this on my old school Charge. After try a few times it finally worked. Thanks a lot for saving my fitbit.
This is the first time I have ever commented on a UA-cam video. Thank you so much for such precise guidance for wiping the fitbit charge hr. I have been facing the issue since a couple of months which lead to me not being able to use the device.
I have tried so many other Tutorials and NONE have worked🙄 but yours did!!!!! Thanks so Much!! Cheers from the US
IT WORKS! BTW, if you lost your USB then wait until 00:00 and follow this video for a good synchronization of the time.
Thank you for this video! I have a third party charger and I couldn't find instructions on how to factory reset without an actual FitBit charger. I followed your video and it worked on the first try!
great video! straight forward and to the point. we'd save so much more time if informational videos were this length! thanks man!
Oh my gosh dude you are a lifesaver! I haven’t been able to use my Fitbit for a long long time! It’s nice to have it again
Dude!!!!! You are the MAN!! been trying all sorts of ways I've seen online but yours worked first time!
Very easy explanation and worked like a charm! Thank you very much
I totally forgot how to do this. Thanks for the video!
thanks my dude, this was very useful info i needed, since my fitbit seems to be on crack lately
Blaze McTriggerFace glad i could help!
Thanks so much, I couldn't understand the Fitbit article on how to do this, but your video was so well explained! Good job!
Thank you for this video!!! I’ve been trying to reset my Charge HR for a week to no avail. In just a few seconds, you’ve helped me!!!
Wow! Thanks so much! After watching two other videos and having no success, we gave one more a try (yours)...Worked perfectly and quickly! Your lovely accent was the icing on the cake! :)
Thanks for posting. After reading the reset instructions on fitbit.com, and watching several YT videos, your video did the trick. Thanks again. Very helpful.
Followed the instructions & it is completely reset....Thanks
Worked perfectly! I was just about to buy a new one (HR) when I decided to look at UA-cam. THANK YOU
Thanks so much for this video. Brought Fitbit second hand, no manual... I was totally baffled why I couldn't pair with my phone. Great easy, clear instructions. I did this real time. All sorted. Thanks a million zillion x
+Vanessa Morgan thank you for the kind words and glad it helped you.
Fixed my age-old HR! Thank you so much!
It took me several attempts. The first step was critical to get the solid rectangle on display instead of stopper or other random functions. Just persist trying. Once I got that, the rest followed easily just like in the video. After erasing the device went "dead", couldn't turn on with charger in or not, pressing button or not. Unplugged for a few minutes and plugged in the charger and it came to life, all reset. And it syncs now too! :)
Vicky D thanks for posting this. I hope mine is able to connect after this!
Thanks so much! This helped so much. Watched a few videos before and couldn't figure this out!
Thanks so much! I wanted to pay forward my old Fitbit to a friend. This really helped!
thank you soooo much. It really helped when you were doing it and showing me the messages and explaining them. I saw a few other youtubes but for some reason they wouldnt work. And, you offering to help by telling us to leave a comment SUPER supportive. Thank you. Tina Ottawa, Canada:)
Thank You so much, I was thinking of buying a new one; but after this video, mine's as good as new!
Thankyou for making this video. clear simple instructions now my Fitbit is ready to update.
Really this video very helpful to me because I facing a syncing problem In this model, But today I seen this video unfortunately and it works for me greatly..
Thanks bro...
¡Funciona! Muchas gracias.
Había dado por perdido este reloj hace dos años y gracias a este vídeo he conseguido recuperarlo.
Thank you so much. I can't believe it was this simple. I even had to throw a lot of insults to Fitbit people on Twitter because of frustration when my device failed to sync over a year ago. I was ready to throw it in the bin. Thanks a ton ! I even subscribed to your channel.
Thank you so much fixed my watch which I thought was unfixable much appreciated !!
You are very welcome!
Thank you so much, it made the process easier by syncing up the steps with you. Again my thanks.
Thank you for this video. I've just tried to set up an old fitbit that was my wifes. I followed the instructions to do a factory reset, on the fitbit website, which were the same as yours other than they don't tell you to hold the button down for 9 seconds between each step. Only on the first step, does it mention holding down for 9 seconds.
Perfect! The only one that actually worked so I could add a new Fitbit HR! Now I can see if I can get to 180bpm racing at Rockingham this weekend!
+James Cater Racing Have fun!
Thanks man! I was having issues with my band and after doing this is resolved.
unbelievable how easy that was thanks soooooo much
Thanks. It works. Tried text version before and without any result.
This tutorial saved my life! Thanks 👍🏼
Works like a charm.. Many Thanks..
Onya mate. Finally after performing a reset as per your instructions, the Fitbit syncs with the wife's phone. Fitbit should link their support page to your video!
Thanks so much. Was so close to giving up with this stupid fitbit haha
Totally resolved all of my connectivity issues thanks !
After a bit of practice, I managed to get the erase to work, thanks for that. I am trying to sync this to a new phone / account from another account, so am going thru the setup device procedure, not syncing after doing this.
I'm fighting the "goes to stopwatch" when you do as instructed during that procedure to hold the button for 3 seconds. Still goes to stopwatch, not the fitibit logo, or to being found by the phone / computer.
It may be the bluetooth is frapped in the device because I know that the bluetooth on both my phone works, and on the computer works, because I can sync another charge HR to both devices by logging into the account for that device.
And I wrapped that device in aluminum foil and put it in my microwave as a way of isolating it in a faraday cage so it's not on the air to interfere here.
If anyone is reading this and does the PUT OTHER DEVICE IN MICROWAVE, REMEMBER TO TAKE IT out. or don't do this at your house do it at a remote location away from other fitbits.
Any suggestion on this would be great. You've got the first different procedure to try anywhere I've found even if it hasn't fixed this yet.
Thanks! the steps on the fitbit article didn't really helped me. Your video did! :)
Praise God this worked Word for word 💯!! Cheers😅
Totally worked many thanks. Up and running again.
thank u!!!!!!!!!!! only fella who managed to help me get this right
+Jessica White you are welcome!
thank you! as per previous comment, I too followed fitbit.com instructions for reset, but it didn't work. Very frustrating! yours worked first time, thank you :)
absolute diamond thank you
Lexi Jo you are welcome!
Super helpfull! Was trying to reset it for a looooong time and finally I could. Needed to try a few times before it works, it did.
Thank you man you just saved me now 50€ bears on me !
Awesome !!! Works like magic. Appreciate the video.
This worked perfectly so thank you so much. The only problem is I don't know how to reset the time. Can you help please?
Worked like a charm! Thanks!
Thanks so much for this video😊 it's really works😊👍👍
After 3 tries it worked
Thank you! My Fitbit synced correctly after this process!
Thanks for this video! Very helpful.
awesome - this helped fix my fitbit I thought was broken and almost threw away - lol
Thanks for this spent hours trying to get mine to sync
Thank you so much fixed my charge hr
omg thank you so much this was so helpful and i finally got it to shut down
Thanks so much, this was driving me crazy!
thanks so much, it worked how do you set the time
Thanks a lot, man. This REALLY HELPED.
The reset worked fine, but do you have any idea or might have heard about the dimming of LED on charge HR ?
🗣thanks a bunch
Thank you so much this really helped you are amazing
Thank you, this helped a lot! I subbed because of this
Many thanks - worked a treat!
Many Thanks! Clear and perfect!
Thanks for this - worked perfectly !!
This worked perfectly, thank you
Wow so helpful! Thanks so much!
This video really helped us. Thanks for the video!!!!
THANK YOU So much
worked like a charm
thanks alott!! worked perfectly!
thank you so much for making this video it worked perfectly! :-)
Worked for me, thanks very much
Many thanks - this works perfectly
thank you very much,,,,,fitbit should watch this video
Thanks mate very informative