Fitbit Charge & Charge HR 2 Factory Reset New Version

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  • Опубліковано 15 лис 2024
  • Fitbit Charge & Charge HR factory reset guide.
    For Charge 2 see link below:
    • Fitbit Charge 2 Full F...
    Fitbits available from affiliate links:
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    The updated version of the one I posted back in January 2017. Hopefully this one is clearer and easier to follow.
    This method requires some careful timing so it might take a few attempts, but be patient it will work.
    It is for Fitbit Charge and Charge HR.
    Charge 2 Factory Reset Help Guide: • FITBIT Charge 2 FULL F...
    The Fitbit Charge 2 requires a bit of a workaround, that I have shown here: • FitBit Personal Data E...
    How to Reset, Delete, and Restoring to factory settings for Fitbit Charge HR.
    1. Connect Fitbit to USB Charger Cable like if you are charging your fitbit.
    2. Hold down the fitbit button for 10 - 15 seconds until you see the fitbit version on the display.
    3. Once you see the fitbit version unplug it from the USB charger while holding down the button.
    4. Release and Hold the fitbit button until you see the ALT & white screen.
    5. Release & Hold until you see the VIBE on the screen and the fitbit vibrates
    6. Release & Hold until you see ERROR 0X0009
    7. Then you will see ERASE on the screen you can release the fitbit button- it is now back to factory setting and all the data are deleted.
    If when trying to reset the fitbit it just simply dies or you don't succeed, just disconnect the Fitbit and the USB cable completely.
    Now connect the USB cable to the Fitbit, then go ahead and connect the USB end of the cable to the charger or a powered USB port, and wait about 4 seconds.
    press the side button and keep the button pressed in for about 5 seconds you will see the light (sensor) flash twice then you can release the button and in about 5 seconds or so it should attempt to restart.
    You can then check to see if it has erased the data.
    This process WONT ALWAYS WORK the first time or in some case not at all, and you may need several attempts depending how bad or corrupted the Fitbits ROM or software is.
    How do I? Playlist: • How do I?
    Fitbit How To Playlist: • Fitbit How to..
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КОМЕНТАРІ • 119

  • @mikesunboxing
    @mikesunboxing  6 років тому +1

    Another option for Fitbit Charge 2 ua-cam.com/video/x1iqG7NqW8I/v-deo.html
    Fitbits available from affiliate links:
    Amazon Local: locally.link/Bzow
    Ebay UK: ebay.us/4Wx9Ji
    Ebay US: ebay.us/8F2PO4
    Ebay CA: ebay.us/j4IN14
    Ebay AUS: ebay.us/sckxhC

    • @ransompeal674
      @ransompeal674 3 роки тому +1

      Wow, I just got back my Fitbit account fixed, thanks to *hack_trust2_* on IG.

    • @MelB868
      @MelB868 2 роки тому

      After the factory reset how do you get it to work again I don’t know what to do

  • @Crimson6336
    @Crimson6336 6 років тому +3

    Thank you so much! I couldn't figure out why it wasn't connecting and therefore I couldn't update my fitbit. You're amazing!!

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      Happy to help! I you thought the video was good please like and share.

  • @tinkerbellsoftball1
    @tinkerbellsoftball1 6 років тому

    you are amazing ! It took me watching your video and troubleshooting this for 5 days. Thank you I FINALLY got it right I will never let it sit that long. last time I charged it was July when i was in England last SUMMER

    • @mikesunboxing
      @mikesunboxing  6 років тому

      Great news! Thanks for watching, if you could share the video that would really help us out. Have a great day

  • @hemsmar
    @hemsmar 6 років тому +11

    Mike, you are not showing a Fitbit Charge 2. However, for those who are frustrated by this searching like I was on the internet, I went to Fitbit itself and this is a copy/paste of the question "How to Factory reset a FITBIT CHARGE 2?" Here it is: Augusto: In regards to your main inquiry, there is no factory reset available for Charge 2 just the normal restart.
    Augusto: Besides, all Fitbit trackers are not designed to save permanent data, it will only save your daily activities that it's remained on your Fitbit account. Also your tracker will reset each night at midnight, and all of your data will reset to zero.
    Augusto: Fitbit takes data security and user privacy very seriously. We use industry standard methods to keep user data safe. We do not sell information collected from Fitbit products, period. Fitbit users are in full control of when or if they share their data.
    Me: what is the normal restart procedure?
    Augusto: Normal restart just will help to restore your tracker's system only, not data being lost.
    Augusto: However, you can find further instructions by going at:
    Augusto: help.fitbit.com/articles/en_US/Help_article/1186/?q=RESTART&l=en_US&fs=Search&pn=1

  • @mffffeeny
    @mffffeeny 6 років тому +4

    This is the first time it actually worked to reset my fit bit!!! Thank you!!!! Saved the video for future lol

    • @mikesunboxing
      @mikesunboxing  6 років тому

      So glad it helped you!
      Please consider sharing the video if you haven't already. It might be helpful to your network of friends.
      Thank you for your comments and feedback 😎

  • @ColinMagers
    @ColinMagers 6 років тому +2

    Your video is the first one that actually worked

  • @joeyessary4035
    @joeyessary4035 4 роки тому +1

    Thank you, I watched two other videos and it didn't work... Then I watched your video and then it work lucky 3... Thank you soooooooo much👍🏼

  • @jordy7689
    @jordy7689 6 років тому +2

    thanks a lot man it works even the customer care couldn't

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      +Jordy Bora thanks for the comments and glad I could help you.

    • @jordy7689
      @jordy7689 6 років тому +1

      keep Continuing to help people

  • @honeycomb629
    @honeycomb629 4 роки тому +2

    Thank you! I've been trying to connect my boyfriend's old Charge HR to my phone. Tried everything, this finally did it.

    • @mikesunboxing
      @mikesunboxing  4 роки тому

      Constance V Thanks for the feedback! Please consider sharing the video and information on your social media, it really helps to get the message out there.

  • @lunamoon604
    @lunamoon604 4 роки тому +2

    This one worked perfect for me. Not like the „how to“ on the OG Fitbit website. 😅

    • @mikesunboxing
      @mikesunboxing  4 роки тому +1

      Avery Bale Thanks for the feedback! Please consider sharing the video and information on your social media, it really helps to get the message out there.

  • @alisbetbazo508
    @alisbetbazo508 6 років тому +2

    It actually works!!!!

    • @mikesunboxing
      @mikesunboxing  6 років тому

      Alisbet Bazo thanks for the feedback! Please consider sharing the video and information on your social media, it really helps to get the message out there.

  • @LeTicia-xp5hl
    @LeTicia-xp5hl 6 років тому +1

    Thank you! I think this worked!!

    • @mikesunboxing
      @mikesunboxing  6 років тому

      Glad we could help, also thanks for the feedback. Please consider sharing on your social media to get the video seen by others with the same problem.

  • @Sechaba00
    @Sechaba00 6 років тому +1

    Thanks, worked like a charm...

    • @mikesunboxing
      @mikesunboxing  6 років тому

      Ntuthuko Khoza thanks for the feedback! Please consider sharing the video and information on your social media, it really helps to get the message out there.

  • @amanverma5131
    @amanverma5131 7 років тому +2

    Can you please tell me how to delete the last logged data on fitbit app, on the website it shows, go to your account and tap the image of your scale then click on recent weighins and then delete them, but I am not able understand the ' click the image of your scale' part...

  • @josetut116
    @josetut116 2 роки тому

    a close-up of the watch while you do the process would be great, but great video anyways

  • @kateiad
    @kateiad 7 років тому +1

    Any ideas on how to factory reset the Fitbit Blaze?

  • @sharonmcloughlin6312
    @sharonmcloughlin6312 7 років тому +2

    Brilliant, thank you, worked first time :-)

  • @samtommax
    @samtommax 6 років тому +1

    my "off" icon for bluetooth is not visible on my surge. I need to "off" bluetooth and then "on" to allow me to sync. watched your factory reset vid but not sure if that would solve my issue

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      +Graham Dennis do you mean the Bluetooth classic on pair and off setting in the settings part of the surge?

  • @angelaj2771
    @angelaj2771 7 років тому +15

    But with the HR2 new charger, you can't take it off and keep holding the button.

    • @PSONEboyz
      @PSONEboyz 7 років тому +2

      you don't have to unplug it from there, just unplug it from the power source

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      Check my new video - hope it helps ua-cam.com/video/rimna2ZKBwg/v-deo.html

    • @Hydrophish
      @Hydrophish 7 років тому +4

      Charge 2, this procedure doesn’t work at all

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      +Hydrophish see my newer video for specific charge 2 reset guide

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      ua-cam.com/video/rimna2ZKBwg/v-deo.html for the Charge 2

  • @destinationgains6529
    @destinationgains6529 6 років тому +3

    Doesn't work for me! i do the first step 3 seconds, then 8 release and hold and it just starts the stop watch. PLEASE HELP!!!

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      Do you have the charger connected properly? This is very important for the procedure to work. Try cleaning the contacts and ensure the charging notification appears before you start the procedure. Let me know if this solves the problem. Good luck and thanks for commenting. It's good to get feedback good or bad.

  • @Mona-th7lr
    @Mona-th7lr 5 років тому

    I'm facing an issue with my hr I need your help. All the data such as steps and heart rate are 0.in addition when I tried to erase and restart it I didn't work because the battery sing didn't show and I tried several plugs. Also, I contact Fitbit support and they said buy a new one!

  • @seansew8549
    @seansew8549 7 років тому +9

    but how do you do for the fitbit charge 2 pls i having troubles

    • @abbyslife6732
      @abbyslife6732 7 років тому +1

      Sean Sew you are making no sense lol

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      Check my new video - hope it helps ua-cam.com/video/rimna2ZKBwg/v-deo.html

  • @dgc05
    @dgc05 6 років тому +1

    I have a Fitbit charge HR and I did something to the screen so now it has a little tiny dent in it. I was wondering if there is any way to fix that?

    • @dgc05
      @dgc05 6 років тому +1

      Also the display won't show up ether so I don't know how many steps I have or my heart rate.

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      Sounds like you need a new tracker. How long have you had it? You might get a discount against a new one if you contact fitbit support. Alternatively you could get something like the xiaomi mi band. for only £20 inc postage these are pretty much the same as the charge HR check it out here uk.gearbest.com/smart-watches/pp_362705.html

  • @PSONEboyz
    @PSONEboyz 7 років тому +3

    please show how to do with charge 2

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      just posted new video for Charge 2 reset from App ua-cam.com/video/rimna2ZKBwg/v-deo.html

  • @githakempeneer5770
    @githakempeneer5770 6 років тому +1

    i have a used fitbit charge 2. how do i reset that model please? I done it with my old one but with the update on my smart phone it dit not work anymore. can you help me please?

    • @mikesunboxing
      @mikesunboxing  6 років тому

      Okay if it is a used one. It is really important for the previous owner to remove the device from their fitbit account. Even if the device doesn't sync with the old owners account it will still be trying to reach establish the connection. Essentially blocking any new connections. If you don't know the status then try connecting with the Fitbit help desk and they might be able to remove the device from the old users account. Do you know the previous user?

  • @kirkperez7947
    @kirkperez7947 7 років тому +4

    Nobody ever does a video showing charge 2. Will you just do it so I can reset my wife's charge 2. Or tell me if it can't be done.

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      +kirk perez it can be done, I have just made a new video showing how to. It will be released shortly, probably by the end of the week. Basically go to the app and choose the devices, then remove the charge 2 from the account and the Fitbit servers will send a reset pulse to the device and it will start to erase the device. It will show the Fitbit web address when done.

    • @saroshmevawala7348
      @saroshmevawala7348 7 років тому +2

      plz post it soon

    • @mikesunboxing
      @mikesunboxing  7 років тому +2

      +Sarosh Mevawala video is recorded editing is being done will be out Wednesday if all goes well

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      It is posted now check it out and see if it works for you. ua-cam.com/video/rimna2ZKBwg/v-deo.html

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      Here is the video for Charge 2 ua-cam.com/video/rimna2ZKBwg/v-deo.html

  • @jrx2662
    @jrx2662 5 років тому

    does it have a watch?

    • @mikesunboxing
      @mikesunboxing  5 років тому

      Yes that is really it’s primary use

    • @jrx2662
      @jrx2662 5 років тому

      thanks, Jesus saves

  • @dilu1229
    @dilu1229 5 років тому

    Hi I was hoping you could help me.. I have a fitbit inspire HR it was low on battery so I put it on charge. Ever since my fitbit won't power back on and it only vibrates. The screen has gone completely blank, and occasionally a smiley face will show and then again it will blank out. It doesn't show whether it's charging nor does the sensor on the underside blink .

    • @mikesunboxing
      @mikesunboxing  5 років тому

      Have to tried cleaning the contacts with alcohol? Might be it isn't getting enough charge?

  • @ozzye.2150
    @ozzye.2150 4 роки тому

    Can't connect a second hand Charge HR, so thought I'd do a hardware reset. Followed your exact steps to the T, but I can't get it to work. The device ends up going to stopwatch function. Quite frustrating after many tries. Any ideas what I may be doing wrong?

    • @mikesunboxing
      @mikesunboxing  4 роки тому

      Let me check

    • @ozzye.2150
      @ozzye.2150 4 роки тому

      @@mikesunboxing No worries I managed to fix it. No idea how, but it works!

  • @jazzhipworth2505
    @jazzhipworth2505 7 років тому +2

    How to factory reset the fitbit blaze?

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      How To Reset Fitbit Blaze? Okay so find the Back and Select buttons on your Fitbit Blaze (left and bottom right). Press and hold the Back and Select buttons for about 10 seconds, until you see the Fitbit logo appear. Release the buttons. Or to erase data log into the Fitbit website or App, then select the options cog, then the fitbit device and scroll down and choose remove device from account. This will sent a coded message to the device to start its factory reset process. When it has done it will either show 0000 or the fitbit setup URL. Hope this helps you. If it does please consider subscribing and sharing the video on your social media sites. Thanks for commenting.

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      +Jazzhippy check my other new video it's the same process! ua-cam.com/video/rimna2ZKBwg/v-deo.html

  • @achraflkhelwi1798
    @achraflkhelwi1798 3 роки тому

    hi I have a small problem .I barely bought a few hours ago after an interruption in the update my fit bit charger no longer shows signs of life

    • @mikesunboxing
      @mikesunboxing  3 роки тому +1

      if it turns off during an update that is bad, i would return it or contact fitbit support, i don't know of any way to force a new update to it

  • @MelB868
    @MelB868 2 роки тому

    I have a fitbit inspire 2 how do I fix it after a factory reset

    • @mikesunboxing
      @mikesunboxing  2 роки тому

      the reset should have fixed it? does it still not connect?

    • @MelB868
      @MelB868 2 роки тому

      @@mikesunboxing no it won’t do anything

    • @MelB868
      @MelB868 2 роки тому

      @@mikesunboxing it just said downloaded 6-18-21 I try to tell blue tooth to forget the device just where I could download it back I have an inspire 2 now the screen is black can it be fixed or is it dead I’m so frustrated with it the pulse or heart beat started glitching and not working so I thought it would fix it can it be fixed will Walmart fix it

    • @MelB868
      @MelB868 2 роки тому

      If I knew it would cause this kind of grief I would never factory reset it

    • @MelB868
      @MelB868 2 роки тому

      @@mikesunboxing no it won’t do anything 😢

  • @NathanSchwartz
    @NathanSchwartz 5 років тому

    Where is the Charge 2 reset?

  • @kaylasteele784
    @kaylasteele784 6 років тому

    I have the fitbit charge 2 the one where the charger like clasps onto it so there is no way to let go of it so helppppp please

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      +Kayla Steele check out my other video that walks you through the process of removing your account and using another account to override your data. Or you can just reset it by holding in the side button whilst charging

  • @lindawilson8386
    @lindawilson8386 6 років тому +2

    EEEK - went through the process and now it has gone blank and nothing happens!

    • @mikesunboxing
      @mikesunboxing  6 років тому

      Linda try the following,
      If when trying to reset the fitbit it just simply dies or you don't succeed, just disconnect the Fitbit and the USB cable completely.
      Now connect the USB cable to the Fitbit, then go ahead and connect the USB end of the cable to the charger or a powered USB port, and wait about 4 seconds.
      press the side button and keep the button pressed in for about 5 seconds you will see the light (sensor) flash twice then you can release the button and in about 5 seconds or so it should attempt to restart.
      You can then check to see if it has erased the data.
      This process WONT ALWAYS WORK the first time or in some case not at all, and you may need several attempts depending how bad or corrupted the Fitbits ROM or software is.

    • @boredinthehouse4412
      @boredinthehouse4412 4 роки тому

      @Doglover987652 A same

  • @187dario
    @187dario 5 років тому

    It showed the word vibe and just kept vibrating. It shut down but when I turned it back on it had all of my stats still there

    • @mikesunboxing
      @mikesunboxing  5 років тому

      Keep trying it should work eventually

  • @memgar1
    @memgar1 3 місяці тому

    mine doesn't have a side button, so now what?

  • @MyMack05
    @MyMack05 7 років тому +2

    My hr is stuck on erase and can not seem to get it off erase please help

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      +natalie beem try going through the process again from the beginning. Or press the side button down for around 30 seconds

    • @MyMack05
      @MyMack05 7 років тому +2

      it didn't work at all, it wont erase still has a former owner stats.

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      Check my new video - hope it helps ua-cam.com/video/rimna2ZKBwg/v-deo.html

  • @mohamedjubilee
    @mohamedjubilee 7 років тому +1

    how about factory reset Charge HR?

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      This is the process for the Charge HR. Do you mean another model?

    • @mikesunboxing
      @mikesunboxing  7 років тому +1

      Check my new video - hope it helps ua-cam.com/video/rimna2ZKBwg/v-deo.html

  • @Illethil
    @Illethil 4 роки тому

    The process works up unitl the white box, it displays for about 2 seconds then it just goes away like nothing ever happened any ideas?

  • @SkylineMgl
    @SkylineMgl Рік тому

    What about fitbit 2 after update cannot switch on again... How to downgrade to the prevoius firmware..greeting from Indonesia

    • @mikesunboxing
      @mikesunboxing  Рік тому

      not sure if that is possible sorry

    • @SkylineMgl
      @SkylineMgl Рік тому

      @@mikesunboxing okay... Thank you Mike.. 🙏

  • @erinstewart5988
    @erinstewart5988 2 роки тому

    Well...I did what you said, and now it has turned off and WONT TURN BACK ON!!

    • @mikesunboxing
      @mikesunboxing  2 роки тому

      leave it on charge that should wake it up

  • @vondahill8933
    @vondahill8933 4 роки тому

    My says "OFF" on the screen. And won't show the charging icon or anything else. Any tips?

    • @mikesunboxing
      @mikesunboxing  4 роки тому

      that is a new one for me?

    • @vondahill8933
      @vondahill8933 4 роки тому

      I called Fitbit.
      I had to hold the power button for 30 seconds and it reset.

    • @mikesunboxing
      @mikesunboxing  4 роки тому +1

      Glad you got it sorted out

  • @hollybree9335
    @hollybree9335 6 років тому +1

    charge two plzzzzz

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      Here is the video for the Charge 2 ua-cam.com/video/rimna2ZKBwg/v-deo.html

  • @tfwilli4187
    @tfwilli4187 2 роки тому

    My Fitbit charge 2 won’t charge

  • @AliceLum
    @AliceLum 6 років тому +1

    It didn’t work

    • @mikesunboxing
      @mikesunboxing  6 років тому

      What are you trying to do reset? erase? give to another user? Give me some more feedback and i'll see what we can do to sort you out.

  • @yaqarm8822
    @yaqarm8822 2 роки тому

    All this does is turn my notifications on and off

  • @petermanuel8645
    @petermanuel8645 5 років тому

    Useless. Only does it with fitbit HR.

  • @eh1843
    @eh1843 6 років тому +1

    Another upset person that has a Charge HR 2. The title of this video is misleading - you can't do this with the HR 2.

    • @mikesunboxing
      @mikesunboxing  6 років тому +1

      Sorry this is the link you need. ua-cam.com/video/rimna2ZKBwg/v-deo.html or you can overwrite the data on the device from here. ua-cam.com/video/x1iqG7NqW8I/v-deo.html