Sorry to hear that. What phone model is it for? Does it work without the case? The wireless chargers should work with any case up to 6mm in thickness. Otterbox does tend to be on the bulkier side so there is a chance there could be a compatibility issue there. If you're using an Otterbox case with MagSafe charging capabilities, an alternative could be our rugged MagSafe holder that will be available in the near future: www.rammount.com/search?query=un15 Was this purchased directly from rammount.com? If so, as a last resort we can arrange for a return/exchange if needed, but otherwise we're happy to troubleshoot further!
@@RAMMount Here is the model number as listed by the seller on eBay; RAM-HOL-UN14WB RAM Mounts Quick-Grip™ Waterproof Wireless Charging Holder. I have a Samsung Galaxy S20 plus 5G and that phone is not shown as being compatible on the seller's listing, however I checked this on the Ram website and to me it appears to be compatible. I am using the Otterbox Defender series case with my phone. Thank you for your response.
@@RAMMount I don't think the product is defective, it's just that it is not strong enough to send the energy through my case. I have a Samsung wireless charger and it works flawlessly with that charger. My wife's Apple iPhone 11 will not charge on this device with her case installed. Yes, both phones will charge without their respective cases.
I just bought one of these and it will not charge my phone while it's in Otterbox Defender case.
Sorry to hear that. What phone model is it for? Does it work without the case? The wireless chargers should work with any case up to 6mm in thickness. Otterbox does tend to be on the bulkier side so there is a chance there could be a compatibility issue there. If you're using an Otterbox case with MagSafe charging capabilities, an alternative could be our rugged MagSafe holder that will be available in the near future:
www.rammount.com/search?query=un15
Was this purchased directly from rammount.com? If so, as a last resort we can arrange for a return/exchange if needed, but otherwise we're happy to troubleshoot further!
@@RAMMount Here is the model number as listed by the seller on eBay; RAM-HOL-UN14WB RAM Mounts Quick-Grip™ Waterproof Wireless Charging Holder. I have a Samsung Galaxy S20 plus 5G and that phone is not shown as being compatible on the seller's listing, however I checked this on the Ram website and to me it appears to be compatible. I am using the Otterbox Defender series case with my phone. Thank you for your response.
@@RAMMount I don't think the product is defective, it's just that it is not strong enough to send the energy through my case. I have a Samsung wireless charger and it works flawlessly with that charger. My wife's Apple iPhone 11 will not charge on this device with her case installed. Yes, both phones will charge without their respective cases.