Handling Reservation Calls | Front Office Services

Telephone handling reservation in hotel between the Front Office Reservation Agent and the Guest.
Reservation of the hotel accommodation is one of the important responsibilities of the front office department. A potential guest contacts a hotel for availability of the desired type of accommodation and any allied services that the hotel offers. The front office department needs to react to the enquiry of the guests.
• A requirement for HRA 2 - Front Office Services
• Lyceum of the Phillipines University - Batangas
Submitted by: Kailah Marie Castillo • BSITTM 1B