IS FASHIONPHILE SCAMMING US? OR IS THIS JUST BUSINESS?
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- Опубліковано 6 вер 2024
- IS FASHIONPHILE SCAMMING US? OR IS THIS JUST BUSINESS?
Hello My friends - You know how much I love Fashionphile. I have purchased quite a few bags and SLGs from them, but this situation had me question some things and I wanted to hear your thoughts. Are they scamming us or is this just business? Let me know in the comments. Thanks so much for watching! XOXO~Amber
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They are so overpriced and I think they take advantage of people. They charge more than retail for used LV that's new in stock on the LV website.
You already know my thoughts on this, but I 100% don’t believe that someone bought the bag and then immediately canceled their purchase, and I’m more upset about the bait and switch and lying than anything else. I’m also of the opinion that they should have honored the price adjustment. A half hour difference in the bag being delisted? Dirty tactics.
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
I’ve purchased a few items from them and canceled right away or shortly after.
I don't buy bags online anymore, especially preloved.
I won't say the resellers or private sellers are scammers but its really hard to see everything on photos, and any odd smell would be a problem. I don't wanna deal with disputes, returns etc. Life is too stressful to add on from shopping xoxo
Could have happened. I’ve done it. I feel guilty after purchasing it.
Agree, I also do not buy preloved either. Too many shady stories and dealings.
If you don’t buy them online or preloved them in general where do you buy them? Thank you!
@@charisesumner5034 from the boutique. Chanel is not hard to get anymore. They have so much inventory because they keep raising the prices.
I think this is scamming. Very bad customer service. Thank you for this topic Amber.
This has happened so many times to me. This is a dirty thing Fashionphile does. Wait forever for 30% off and they cancel the bag and re upload the listing at full price.
It has happened to me several times too!🫤
lol, happens to me lol
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
OMG! That has happened to me more than once. If it’s a systems error, it needs to be fixed. And, since they admitted it’s a systems error, they should have honored the discount price.
also if its a system error and they know about it, why not fix it?
Came to say this exact same thing!!! If she admitted to an error on their part! Why not honor it if it was truly an honest system error 🤔. As somebody who has worked customer service I would have even gone as far as maybe telling amber like “I apologize for the inconvenience this may have caused I’ll go ahead an honor a one time price adjustment & we’ll look into this “system error”???? Lmao like it’s not that hard the item was already discounted smh
Hi Amber! I am on FP daily and see that they do this all the time! I'm so happy you are bringing it up because it is not fair! I like them too but they are 100% not telling the truth. It is not a system error. I have received so many notifications with your exact situation and the same thing, out of stock and then relisted for so much higher! Really sad because I think they have changed so much and not for the better :( I keep screen shots of all of the items I am watching because of this and their price adjustments. It happens even when the item is not 30% off. Keep your screen shots girls! :) For piece of mind that you're not seeing things :)
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
100%
I wouldn’t call this a scam, it’s their business practice when someone cancels their item before it ships. I’ve done this a few times with reduced items and they go back to full price. Not bait n switch.
You are definitely correct this is a bait and switch situation!
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
Never accept a no from someone who cannot give a yes. So if agent needs to speak with a manager, You, as the client, need to speak directly to that manager to make your case or complaint. FF agents on the line would not have the power to override the price of an item by 40%. I will admit this has a feeling of a used car sales tactic. I would send a complaint letter to Carlsbad. If enough clients of FF did this I would think the “system issue” may find a resolution. It’s a bummer to miss out on that steal of a deal, but thank you for bringing this to light.👜
It is a scheme 100%. They will mark items as sold, then minutes later will upload the same item just so they mark it back up. It happens to me ALL the time
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
@@BlackBeauty-yl8uqwe need to know your whereabouts on the night in question around 9:07 pm 🧐
I think someone bought the bag and decided against it. Those " your item is now 30% emails" comes in really late in the day. The item has already been on sale the whole day by the time you got the email. When I want to wait on something that will go on sale, I track it until the 30th day and buy them early that morning.
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
Scamming. Selling current in stock items over retail is a scam. Buying dirt cheap and describing things as excellent that aren’t is not cool.
I would be curious to know if other people have reported them to the BBB for this scenario. If so then it would be an issue.
I noticed this happened a lot lately (after the resell market has slow down some), even when the item is only 20% off. I think maybe the system recognized when the discounted price is lower than what they paid for these items from people. Maybe the system has a way to take out the stock and relist them again! Just a thought?! Maybe?
I have had two separate situations. First, I purchased an item on luxury reserve on a Saturday and contacted Fashionphile on Monday because the bag I really wanted showed up on the website and wanted to switch the layaway. The Customer Service person stated that if I cancel it my layaway, it will be relisted at the original listing price and not the sale price. So, I needed to be sure that I really wanted to cancel it because they would not honor the sale price if I changed my mind. I canceled it and I went back and checked and the bag was full price again. I did miss out on the bag that I wanted but two days later it was back at the original price and I bought it. I think their system truly does relist automatically at the original price and you take the risk of missing out on the bag you want. I do think there is a lot of "canceling" orders or layaways. But I do think some items are relisted at the original price. I think since you were actually able to get them on the phone that fast (I have never been that lucky!) they should have honored that price!
They have done similar things over the course of the last five years. I’ve had a discount code and it wouldn’t take the coupon. I called and got the same thing, I’m sorry there’s nothing we can do. You’re in a business, your customer service and your management should be able to take care of this situation for their customers. Especially when you have proof of the situation.
It’s just sad
I noticed that same bags would go in and out of stock. So yes I think it is a game they play.
I absolutely think this is a switch and bait game on fashionphile’s end. I use to love fashionphile back in the day, but not any more as their prices are wild for the most part. I actually had the opposite happen, in which I bought an item and returned it. It got listed back for way less than I paid for, which was really annoying to see (I received an email saying my item is back in stock). Their customer service reps have always been nice, but I really dislike a $14 return fee and pricing way higher compared to getting it brand new from either a private shopper or boutique. And let’s not talk about the disrespectful buyout program they have 😒. Unfortunately, at this point I just don’t shop with them anymore. It just isn’t worth it to me.
I used to purchase from Fashionphile too. I no longer want to buy from them, because they’re overpriced, and they charge taxes. I used to be to get a great deal, especially when they didn’t charge sales tax!
I also noticed their “ excellent” grading on bags, is not excellent in my opinion.
I will buy new from boutique, or do without.
TFS.
Everything about fashionphile is disrespectful!! Idk how they’re still in business with the astronomical prices to charging tax! Like serious question can someone explain how they charge tax on preloved items?
I have noticed something similar: Someone purchases a bag at the discounted rate, returns it to FP, and they put it back onto the website at full price again. I felt that was a bit dodgy.
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
I’ve seen this happen with Fashionphile many times.
When I worked at a jewelry store we’d raise our prices as the discount rose. The best time to buy was when discount was at 40%
I've dealt with fashionphile for years,for the most part,they have given me fair prices for years,However, I recently submitted a very new handbag that retails for $50k,and they totally lowballed me with a quote to buy it for a little over $2k (?)really(?)I honestly I think they lowballed me purposely, maybe because they have given quotes recently, and I have not sold anything to them recently.I reached out to them telling them that they made a huge mistake on that particular quote, and on another bag I submitted a brand new condition chanel double flap caviar,black/gold,They also lowballed me on that with a quote of $3k,Knowing that they will sell it for at least $10k,they claim to give the customer(seller) 85% of the projected sale price for items over$3k,and 70/75% fir items under that.BTW,they never responded to my question about the $50k bag low low lowball quote, Do your homework so they don't cheat you,By them not responding to me,I've lost respect for them,and they lost my business.
I have to say although frustrating they’re still a business. I have personally done this before where I bought the bag at 30% off and had buyers remorse and canceled my item. It obviously then has to go back on the website but then it’s treated as a new bag to the site (which does make sense) otherwise everything would be % off. Though their prices used to be more buyer friendly, this is not a good market for selling / buying bags and they do have to make $$.
I agree! They should have honored and I’m glad you are calling them out. Also, where is your cute shirt from?
What she told you was true. Someone will purchase as RESERVE Layway. Then they will go back and cancel the Layaway. That messes up the discount price for that item…it’s like a reset when people purchase then cancel. I don’t think it was a tactic because they don’t have to give a discount like most luxury houses don’t. People going to pay. I learned if you want something you better go ahead and get it especially if you see with hundreds of likes. Tfs❤
I noticed this multiple times. They designed the system very weird. It acknowledges it as a new Item and reinstates all the existing labels/features.
Systems are designed to meet the needs of the merchant. There was no system error. In any case they could have honored the discount and chose to blame their system instead. Does make me think carefully about trusting them in the future.
It isnt anything new. The price resets whether the order cancelled/returned. Have dealt with it multiple times. In fact cancellation can be dome within an hour.
Looks like its your first time experiencing this while its the norm, thats how its been.
Even if someone did cancel the order and it was a system error to reset the price, they absolutely should have honored the lower price for you! It’s called good customer service.
I believe what they are saying. In past, i cancelled an order because i felt guilty and it immediately went back to listing with full price. They need to fix this system issue and they should have honored the 30% discount to u. They dont realize that they lose good customers this way!
I agree. I think they're telling the truth about what happened. But if the bag is relisted, it shouldn't go back at the original listing price.
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
I do think they are telling the truth. I’ve purchased and then changed my mind and canceled my orders before and the item gets relisted at the original price.
I have seen them mark up sale bags to higher prices during a sale event though.
I’m sure it’s a sale tactic. I mean what happens after it goes to 30% off. It doesn’t just sit there. I think once it hits 30% off they go back to the top 🔝
😱😱😱 I was shocked!!!! Also I am
so glad you had taken pictures to show them.
I honestly think this is a sales tactic, like you said, Im sure they catch many that were eyeing the bag got super bummed when it sold & now that its back they'll be like 'let me get it before its gone even with a premium'
I dont think Fashionphile has been selling as much as they used to & you can see that from the low ball offers they make when you send them pieces.
I also absolutely agree that they should have honored the price it last sold at or at least given you some sort of discount since they had the bag already at 30% off 🤷🏻♀️
This was a great video Amber, thanks for sharing!
Yeah I am kind of bummed about it but there's not much I can do. Thanks for your feedback, May! Have a lovely day!
I would call back and ask to speak to the manager!
I’m sorry this happened to you. I 💯 believe this is a selling tactic. The bag wasn’t selling at any other discount, and then once there was someone on the hook, they hoped for your FOMO and wanted to still make a profit off of this previously unsellable bag. That’s the whole luxury bag industry… scarcity, exclusivity, status. Probably why I haven’t bought a new lux bag in a year.
Yes, this has happened to me as well. When I spoke to customer service they told me it’s their policy to relist the item at the original price, like you said. They did not say it was a “system error.” It’s very frustrating, and I think maybe it’s both; someone returned/cancelled it, and a bait and switch. I also hate that they have changed their return policy with the shorter return window as well as the return shipping fee. I, too, will continue to shop Fashionphile, but definitely more cautiously. I also refuse to feel pressured to buy when it happens that an item I’m interested in gets relisted at the higher price. Thanks for making this video. The more you know…🤔 ~Christina
@@susanh2924 I have noticed recently that the 15 day return window isn’t always a full 15 days. Again, I appreciate the fact that they offer returns. However, if the item especially comes from the New York store (I’m on the west coast), I don’t get the full 15 days. And, with that said, I have made most of my returns for items that come from that location. The item either arrives poorly packaged/damaged, or the item’s condition is different than what’s stated on the website description. No disrespect to the people in that location, as their customer service has always been good. As far as the fee for returns, just to clarify, you can either pay for the return shipping yourself, or have Fashionphile provide you with a return label and deduct $14.99 from your refund. ~Christina 😊
Every quote I have ever gotten from them is an absolute joke. Laughable. They are huge scammers.
I honestly think there are bags that they don’t actually intend to let it get to the max discount. It likely immediately goes from the max discount, out of stock and then back in stock within a few minutes. Probably bags they took a gamble on buying and they have too much money invested.
Amber OMG this has happened to me on more than one occasion. It goes to 20% then it’s sold never going to 30% then I get an email shortly after or a day or to later that the item you liked is back in stock. They want you to buy it at full price so when it’s back in stock you wouldn’t have regret like you may have have after it was initially sold
It was a sign for you not to buy the bag regardless of the circumstances 😅😊
The only way to find out is put a bunch of 30% items in your cart & follow them thru
No they just didn’t want to sell it for the sale price. By saying it was returned they get more $$$$$ because they say they would have lost 40% of the price
Thank you for bringing this to your audience where I had no idea they did this. You’re not crazy it’s BS. System error means exactly that. Give you the discounted price and “fix” the error.
100%! on this! has happened many times to me. NO WAY someone purchased it! They should have honored it since you have screenshots. it's definitely a tactic for them to get the most they can. I get it, it's a business but it's a shady way to do it. let it lower to see if it sells, if it doesn't then repost it for what it was. just wrong! Another thing that grinds my gears is they will say very good however there are marks everywhere and even stains. sorry but that's fair at the least. I love Fashionphile, have bought from them, and will probably buy from them in the future but I feel that now their condition listings are not what they should be! I recall long ago I used to buy at very good and things would be that! very good or even excellent. I feel their grading has declined.
I’ve noticed this occurs on higher valued items, it goes on sale then “glitch” and relisted again for a higher price.
Amber, love all your videos. I’ve purchased several times on Fashionphile. I think it was not a scam, definitely not bait and switch. It sounds like computer glitch. Since you screenshot shot the item and price, I think they should have given you the item at the lower price. Recently, I questioned an item I purchased because it was described as having calfskin at the corners. The zipper came off after one week and I discovered the zipper tab was fake leather. They said it was on me to prove that it wasn’t fake leather and that I need to go to an independent authenticator. Bottom line, I had my first unpleasant experience with Fashionphile! I believe the description wasn’t accurate on the handbag and the representative I spoke to was not consumer friendly. She wasn’t looking to question if the description was correct and surely didn’t write that in her notes for a better customer experience. Perhaps, the manager or management has changed.
Hi Amber although I am sure people sometimes cancel bags I have to say I see this happen a lot so I feel like most of the time it’s a tactic they use! I know I had a bag on reserve and they canceled it telling me there was a system error and someone else bought it before they were able to take it off the site when I purchased it online to find the SAME bag relisted a few days later for much more. It’s such a shame! They should have honored the price for you in my opinion sorry to hear this happened to you!
I think they switch bags as well.. its part of their sketch practices.. not transparent.
They lied. They didn’t want to let that bag go for 30% off plus your coupon.
Yes because unfortunately I changed my mind on a sale item before I knew of the system reversing the price back to its original price. I called and they told me that’s automatic. That was around 4 years ago before the pandemic so now if I’m not 100% sure I’m going to purchase, I just pass. The only other time I did it was when I returned the item because there were a few things they didn’t list as far as marks.
It happens all the time , I once bought a 20 percent off limited edition Chanel item but in minutes decided to cancel . It was related in next hour and all that 20 percent off was gone , this is how their system works
Sounds like they don’t really want to sell items at 30% discount. Sounds like a scam
I know for sure they do bring back returned items to the original price. But in this case the item was sold out so quickly it does makes me raise my eyebrow. They were better in the past when it comes to customer service and return policies and stuff like that
My last two experiences with Fashionphile were awful. Bought an item they considered “very good” and it came with cracks in the canvas everywhere and melting glazing. Second one said “excellent” and has a huge black mark across the back that’s not removable and was covered by the strap in the images. It’s relisted and the photos still don’t show the black marks.
It’s a bait and switch tactic. If they create high demand they can charge more for a bag and get more $ out of it then why wouldn’t they? And they are owners of their system so they should be able to fix it not just blame on it.
I have experienced the same in the past week. Had item in my cart attempted to pay , it had been taken out of mY cart and relisted at a much higher price.. Be careful! I have to say I am suspicious!
Sorry to hear that
I ordered something from fashionphile with 30% discount, and cancelled the order before it is shipped. I saw the item went back in stock with original price before discount. And I agree with you, it should listed with the last price it was sold. It’s not fair for others was eyeing on the item and missed out of the opportunity.
Yes, I definitely think they are lying to you. They know somebody is interested in the bag and they want to make you believe that somebody else wants it too so that you are willing to overpay
I’ve ordered a discounted item and canceled shortly after. They re-listed it as the full price as well. I think they should have honored the price though in this situation.
Same… glad you brought it to light!!! Thank you for sharing!
Hi Amber, this is really interesting because I have purchased some thing from fashion file that was 30% off then ended up finding that same bag on another website for less so I canceled my order and since I was still following that bag I saw it relisted for a lot more. Just wanted to give some insight from the other side as well. Not sure if it truly is a system glitch like fashion file son or just a system that they have debate people just thought this was interesting, and had to share my experience
Oh no! They totally did this! I think they didn't want to take the bag down to the next discount level so they pulled it and relisted it back at original cost! i'm so sorry lady!
A long time ago it didnt use to do that. It would go back at the sale price. It has recently changed in recent years. Bottom line is you have to literally watch the bag until the day of
I just purchased a LV pocket organizer and when I opened the package it had a rip in the interior and no authenticity tag! Emailed them photos and everything, they offered me a $100 store credit 🫤. I decided to just return it and they relisted it at the same price!!! It’s not in Excellent condition and should be lowered. While their customer service was exemplary it still left a bad taste in my mouth. The item is still for sale 2 months later!!!
I’ve noticed similar things recently too. A unique speedy posts then a second posts within a few days and the original one that was listed is price adjusted and listed as higher.
I would be calling at least a couple of more times. I think it often depends on who you get on the phone. They definitely should have honored the price.
Total scam. I never buy or sell on FASHIONPHILE.
Same! I never sell or buy from Fashionphile. Their prices are too high anyways. I buy preloved but from FB groups or legit resellers on Instagram.
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.
It’s all about customer service for me.
Someone bought it and canceled? Fine. Re listed at original price? Fine.
Customer service not honoring the sale price even though you have all the proof? Not fine!
This happened with an Hermes bag to me. Popped up for 10k more!!! 😮
I’d say if it comes back in stock I feel like it should come back also with the discounted price that it was prior to selling it.
Yes I agree
Just finished listening to the video. Absolutely believe someone canceled. Can’t tell you how many times I have done that ! 😢
business tactics... no surprises whatsoever. Happened couple times
I’m one of those people who bought an item, then realized that I didn’t really want it and cancelled the order. The item went from 30% off back up to the original price, and it showed up as a new arrival. But I don’t believe this is a system error. This happened over a year ago and if it really was an error FF should have fixed it by now. I think FF does this on purpose as a marketing tactic.
As far as FF intentionally raising the price, I assume they do that too. 😢
it’s normal for people to get something and then cancel , I seen it a a bunch of times but it’s always at the same price , never had it happen that it was more
I've bought items on Fashionphile before. One time I made a hasty purchase and canceled it, and then it was relisted back at the original listed price. I'm just confused about whether they told you that auto-relisting is a system issue/error or if auto-relisting is a standard process. I would say a standard process is not a system issue/error, but a normal practice. A system issue/error is supposed to be nonstandard and irregular and not supposed to happen. The standard practice feels wrong, but I don't feel it entitles me to get the lower price if someone purchased it before me because they beat me to it. If the auto-relisting was a computer error, meaning it's not supposed to happen and did, then I'd feel justified in asking for the lower price. Now, if no one really bought it and they relisted at a higher price, that is messed up and I would definitely be calling and asking for the lower price, but how can we tell? We need someone who works on the inside.
I thought the very same Amber.. you’re spot on and thank you for making this video!!
You're 100% correct. I've noticed that Fashionphile does that and I'm hardly on their site. I think they do it on purpose and have no intention of selling certain items at a 30% discount.
I think this is intentional and I'm concerned their practices are becoming more like this as so many just purchase anyway or don't realize. I had been a loyal Fashionphile customer, both buying and selling, but they have become so difficult that I don't really pay much attention to them anymore. They purchase bags at a very low price now (which is fine as I have control over whether I sell to them or not) but I have received purchased bags with inaccurate descriptions, which I have proven and they will accept the bag back, but then with a large restocking fee. I'm pretty much over them now. Great topic!
It been coming out more and more that they are selling inauthentic bags. I have a few things from them and am considering buying another bag that’s almost 7k but I’m really reconsidering. 😫
With all these luxury brands increasing their prices it makes sense any resellers will try to use any schemes to lure customers in, I highly doubt someone purchased and returned it ☹️!
I’m glad I found this channel because I am getting my first quote for a pair of my LV shoes and my medium agenda . I’m just waiting. I just did it today. First time I decided to sell some of my pieces because I have so many and honestly, I didn’t realize I had this until I started pulling them out. I just kept telling God I’m so grateful..
I love Fashionphile and have purchased from and sold to them many times. Yes, they are a business and they are going to do what they can to increase profits.
But, there are bags that are listed over retail and are still available in LV, Fendi, etc. Also, because I visit the website a lot lol and get back in stock notifications, I feel like the timing is sometimes sketchy. It seems like they just take it off and relist it again for full price without someone having bought it. I feel like the descriptions aren't as good as they used to be and defects might only be shown in pictures.
Has anyone noticed how so many of the bags now suddenly say "Date unknown?"
You need to do your research and know what the bag is worth or you could overpay.
I noticed the date unknown issue too. It made me reconsider my purchase. I ended up not purchasing the item
@@tashap8995 If they show you the date code you can figure it out, but they should just include it in the description and pictures!
This literally happened to me yesterday (bag went out of stock and back in stock very quickly). I do think it is a system relisting - if we waited this long for the bag to go on 30% discount, there is no way I would be willing to pay the original listing price. So if they banked on someone purchasing the bag no matter what, that would be a terrible business strategy.
I am guessing someone purchased and cancelled, but... Fashionphile should honor the discounted price.
Hi just wanted to put my input yes it is possible, I have bought several items on fashionfile on a compulsive buy and instantly regretted it . I also lost a small percentage (restocking fee)and they do put the items higher and it resets or restart it . But overall I sold and bought from them great company and address any issues etc.🌸🌺Have a wonderful week great topic
That's disappointing.They should have honoured it.I was thinking of selling through them but I had heard some concerning issues -particularly very low buy outs.I have bought through them but the condition left a lot to be desired.I don't think it was bait and switch.
Hi Amber, this has happened to me too. Like you, I called, and got the same answer. Here is what I think. I do believe it's a system error.
They need to fix it ASAP. However, it was bad business that they didn't honor the price for you. That is actually horrible business! I've called with questions several times on bags, and they just aren't very customer friendly. This kind of behavior will eventually cost them loyal customers. I still by from them, but the more I hear these stories, the less attractive they become. It's a shame.
Fashionphile does it ALL the time!!
So I am a VIP with FP and had something like this happen. Called and my point of contact and she said it is actually not that items sell out, but they get put on "hold" for another client but shows up as sold out. If the prices changes, it eventually drops again if you wait it out but it sucks :(
Thanks for watching and for the feedback
I will also say when I see an item added to the site and I know the time it’s added, I will take note of that as when it’s x amount of days later it is marked % off at the same time that many days later. I’ve then purchased the bag when I see the % change based on the time. The email is then sent out much later - meaning I knew the bag was going to go 20% off at say 1pm, the email for that bag being “on sale” may not go out until 2p. So if someone is onto the system (like me, given the TIME) then really the email is way after it goes on sale.
Bait and switch no doubt, they do this all the time. FP isnt what it used to be. Driven by such greed now. Ive sold a bunch of items recently, they paid me absurd prices and listed for 3-4x what they paid me for them. Ive also had to return numerous bags recently due to significant undescribed issues, and after calling and attaching statements describing the undisclosed issues, they relist without changing the listing and w/o disclosing the issues, and at higher prices to boot. Yesterday i cancelled a vintage Hermes scarf i had on layaway b/c i found it cheaper elsewhere and in much better condition….i paid 225 for it (it was never reduced), and it relisted at 375. I got it from a trusted scarf seller for 175. FP is out of hand. I just sold them a brand new unused Hermes scarf, they paid me 110 for it and listed it for 525.
They absolutely are scamming you and i hope you do not give in. 3k more is ridic. I have some seasonal LV pieces i paid FP way over retail for, and everytime i look at them my stomach churns.
I just got one of these emails. I will say it may happen in some cases but I think this is deliberate and not the case in every situation. I think they try to meet a threshold particularly on certain items. Honestly, I don’t think this is an honest practice and I am sad they have chosen this route. I also don’t believe there is nothing they can do. It’s too bad they’d rather be known as shady.
I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true.
This happened so many times. I just said it’s not meant to be and moved on. I still have not purchase anything from them for 2 years now!
They need to honor the price. It's not fair that someone changed their mind and it "starts over". I understand they're in the business to make money but this is VERY ridiculous. They need to be held accountable and HONOR THE PRICE! I don't believe it's bait and switch, at least I'd like to believe that.
This happened to me before especially when it gets to 30% but the employee confirmed its a system wide thing. I've notice a bag will sit on hold for a long time and then disappear and come bag 30 minutes later full price.
They should’ve honored the price!!! You are a great customer, they should want to keep you!
They should have honored the price. Ugh, thanks for sharing this with us Amber. As a customer of FP as well, this is disappointing.
They can up the price whenever they want.
I’m not familiar with American consumer legislation - but if it is a broad enough issue and has impacted so many consumers, I’d recommend investigating further and consider taking legal action to try to influence them to change these practices. In Canada it is illegal for such practices against consumers and we have legislation against it (to investigate, enforce, and fine). Hopefully this video will spur some commentary and action as it does seem predatory against consumers.
No I do not believe someone bought the bag. They realized they could get more and that was the only way they could take it down and repost it to their site. Smh That's soooo wrong.
I have ordered items from FP & I haven't had this issue. I feel they should've honored the price you were purchasing it for. I would ask to speak to someone else & write a letter to the owner of the company, it will force them to respond. Good luck & hopefully they will make things right or give you some kind of credit. Looking forward to a follow up! Thanks for sharing your experience!
I am not eying something specific right now so can’t say, but I have noticed that every back in stock notification I get they relist the items at full price. I have also noticed that they sell many items above retail price that are still available on the LV website. 🤷♀️
Yesss the same thing has happened to me and it’s so frustrating.