A letter from our CEO, Michael Dear all, I’m posting this letter to address a few common questions and issues regarding our service policies. Some users have raised questions about our customer service policy, which we changed at the beginning of 2020. The most often mentioned changes are: 1. We can not offer low-cost replacements for cracked products. 2. For returns, we have to deduct shipping costs from the refund total. Further, there have unfortunately also been a few cases in which we received returns with packaging that had been contaminated; in those cases we have to charge an additional 15% fee, as well. As some users have noted, we used to work with an Amazon-style return policy. Sadly, we cannot continue to do so. Unlike most glass or plastic screen protectors which cost a few cents to produce, Shellrus Sapphire products are expensive to make. We work our hearts out to deliver the highest quality at the lowest possible prices for our customers, but the kind of no-questions-asked return policies that some screen protector companies offer simply isn’t possible for us. If we continued with those policies, we just wouldn’t be able to stay in business. So when one of our products ends up damaged after someone has used it for a while, we have to investigate. This leads me to the second set of questions some users have brought up: how do we determine if a product was user-damaged or not? 1. What about “defective adhesive”? Our first screen protectors for the iPhone 12 in October 2020 were plagued with adhesive issues. It turned out that our adhesive supplier had changed one of the base ingredients in their formula, thus changing the properties of the adhesive itself. We recalled that entire batch and have since initiated additional quality assurance protocols to keep it from happening again. Most other adhesive problems that are reported are the result of mistakes made in the screen application process. Our Ultimate Installation Guide takes users through all the steps necessary for a perfect application, but a few points bear repeating. a. Make sure hands are thoroughly cleaned before applying a Shellrus Sapphire screen protector. Human skin naturally exudes a fair amount of oil which can lead to improper functioning of the adhesive. b. Use the proper implements to apply your Shellrus Sapphire screen protector; a single razor blade is best. Although credit cards or fingernails are often used, these are too thick for proper application and can lead to permanent creases and dents in the adhesive. c. Watch out for specks of dust. Tiny dots of dust can hide in the corners of a screen protector and impair proper application. If a screen has been improperly applied, we will treat it as “user-damaged” instead of “Defective”. 2. What about cracked screens? Our products are scratch-proof up to diamond level hardness; unfortunately, this means that they are prone to cracking when dropped. By contrast, a plastic screen protector is crack-proof but can be scratched with a fingernail. Even so, we implement high-level engineering specifications to make sure our screens very, very rarely crack without suffering a drop. The edges of our screens are initially melted and sealed with a laser; then go through a 2-3 day mechanical and chemical polishing process during which they are sandwiched between two heavy disks, and are finally subjected to bend and other manual tests to ensure their quality. When a screen protector cracks or chips after been installed, we will consider this as “user-damaged”. We take full responsibility for our screen protectors prior to installation. If a package is damaged or lost during transit, or the screen protector breaks during the installation process, we will either send another one free or issue a full refund. If this sadly takes place, users can guarantee a smoother fulfillment process by sending us a picture of an unused screen protector centered on its original plastic protective sheet along with a picture of its packaging box. If a protector cracks during installation, users can guarantee a smoother fulfillment process by sending us a picture of a screen protector that shows no sign of drops or smashes along its edge. If you have read up here, I really appreciate it. We’re proud to have you as a customer. We at Shellrus Sapphire are also really proud of our products. Sapphire is a unique material that makes for a unique product, and that’s why we don’t operate like an average glass or plastic screen protector company. While some companies make a product that is so cheap they can offer lifetime warranties or guaranteed replacements, we are committed to bringing you the best. Sincerely Michael Ye, CEO
Oh my god I actually got a perfect install on my 13 po. I completely messed up a couple years ago on my 11 pro and had to discard the protector and take the ~70 loss. Glad I had the balls to try again. This feeling of satisfaction I have is greater than when I paid off my mortgage...
Great video! It is nice to see the strategies to clean up the screen and fix bad usages without having to get a new screen protector as most people would experience in the real world. 👍
I am going to throw this out there in regard to installing any screen protector. Bring your phone and protector into the bathroom, have your shower, after you're done the shower, clean up your iPhone and install your protector. The steam takes care of any dust. Your hands are clean. It solves a lot of issues. Watching this video was painful, although very realistic. But at the same time, was it intentional for the "expert" to have so many problems? Anyway, that's my 10¢ worth.
I’ve been installing screen protectors as long as they have existed. Only a few times have I simply not been able to get a successful install. I ordered the shellrus for my 2 new iphone13 pro max phones. I was simply unable to install the screen protector without edge bubbles or having the adhesive layer delaminate from the screen protector while installing. I finally gave up and returned the protectors. It’s a pity, the sapphire felt so nice, but I was simply in capable of installing it. Washed hands, worked at a very clean work surface, followed instructions.
I’ve installed literally hundreds, if not 1000+ screen protectors because I used to work for Verizon. For the life of me I can not get the top left corner of the Shellrus screen protector to completely adhere to the screen on my 12 Pro Max. There was no dust, I never lifted up the corner until 5+ minutes of trying to rub the bubbles out on the edge. I ended up spending over an hour on the corner and still no luck the black edge still has bubbles. Extremely frustrating and disappointing considering I paid $80 for something that can’t even lay flat on a flat iPhone screen. It literally couldn’t have been a worse corner either, it’s right where the clock is so I notice it all the time. If it were the bottom right corner I wouldn’t care as much since my hand is blocking it anyways.
Hi guys, we understand that there are a lot of concerns about using the razor blade, that's because sapphire is stiff, once it’s fully adhered to your screen, it’s not that easy to lift it again. The razor blade method allows you to get precisely under the adhesive and apply a controllable force to the screen protector. Nail or other object will cause permanant damages to the adhesive (deformation or crease). Although the blade will NOT cause any damages to your iPhone, we highly recommend you get rid of all the dust and bubbles when you still can control the screen protector with the sticker. We understand that this is an expensive product and it's important to make it as reliable as possible, thus our final quality check is the installation test, for each screen protector. This test will rule out all the adhesive issues, and the ones with micro crack on the edge.
Waste of $80 … never buying again. I wont even bother asking for another one because you wont send one. Literally made sure i had proper light and made sure i used ur wipes and stickers and yet a bubble top left corner refuses to go away so i used a blade & removed it and tried again and all went to hell now in left with micro bubbles everywhere.
This is not 100% true. The razor blade can scratch the iPhone 12 sides since it’s made out of aluminum which is softer than the razor blade the 12 pros are safer since it is stainless steel
Very disappointing. I had high expectations, for this product. I finally received my Shellrus Screen Protector in the mail, and I had been waiting for 3 weeks to open my iPhone box. I followed all installation instructions, and there were bubbles staying under the screen protector, so I referred to the installation video, linked in the instructions. The areas where the razor blade was inserted, now won't adhere to the phone screen. There are multiple areas on the edges, which aren't just bubbles, they no longer adhere. Can't recommend this product to anyone, unfortunately.
why the fk do you guys ship an almost 100$ screen protector with a 1 inch round dust sticker? seriously just package it with a sticker slightly bigger than the screen so that a single application can remove all of the dust, this aint rocket science..
I've installed a ton of screen protectors and this one is the hardest one that I've done. I ended up with 3 small bubbles - perhaps associated with a dust spec that I couldn't see. I DO NOT like the approach of taking an exacto razor blade to the edge of my brand new $1200 iphone to lift the protector to work the bubbles out. This drives me nuts due to fear of scratching the phone itself in an attempt to get a bubble free installation. Something is wrong with this approach.
The razor blade is around Mohs 5, which is softer than whatever material is on your iPhone. The razor blade is a reliable tool to adjust the screen protector without causing any damage to the adhesive because it's thin enough. Btw, I install screen protectors everyday, sapphire isn't as flexible as glass, thus traditional installation tricks may not work well on sapphire. this method is the easiest one our company has worked out so far.
@CpE Student Any razor blade or thin object will be fine, the purpose of using a blade is to insert it precisely under the adhesive and lift up the protector. Using any other thicker tools like plastic card, fingernail is likely to make the adhesive crease if you are not sure how to apply the force, this kind of damage will be unfixable.
It's pretty amazing you're able to provide sapphire at 230um thick, at the claimed purity and this size for the price point. Out of curiosity, is this c-plane or a-plane?
I will say i bought two one to use and the other as a backpack. Now one year later with the 12 pro i can confirm zero scratches and i still have my spare one in the box. Its still feels weird that when you ghink that the screen is scratched and dirty and you just wipe it with a cloth its back to Being crystal clear. Installation was easy and i had a bubble on one of the corners that disappeared by itself in a few days after installing it. The only issue i had is with in the first week of use for no apparent reason a small crack from the inside of the screen protector occurred. I can’t feel it on the top of the protecter but i have no ideas why did it happen and it started as a small crack near one of the edges from underneath the protecter nothing can be felt from the top portion of it. But still and regardless of that crack and it did increase in size the Quality of the glass is so hight i physically barley notice that crake being there and am glad to say i just places my order for two more for the iPhone 13 pro. This thing worth its value and more. And even that my screen protector for what ever reason had a crack underneath it it was so strong and and did not crack anywhere at all despite falling and hitting the floor many times and it having that underneath crack it still stood strong 💪
@@albertorastrollo better than the iPhone screen itself i would say and it feels very smooth and one fun thing about it is that it feels cool to the touch, hard to describe but very nice. As as of today i have installed the second one and i still have to say it feels better that the iPhone screen by a mile
I’ve installed many, many tempered glass screen protectors. The Shellrus is the worst I’ve ever seen. Even with a perfectly dust free installation, it is IMPOSSIBLE to get it on without a ton of bubbles. The second installation was better than the first, but it is still LOADED with bubbles, and they will not rub out. Useless.
I will write my experience with them they sent me a damaged screen protector and they asked me to send it back and pay the shipping cost from my credit the shipping cost was about half the price of it or they will send me another one and I pay half the price, they pushed me to pay half the price then I got UPS charge $61.14 they told me the custom cost because the seller but the custom charge on the buyer now I pay for the damage screen protector $126+$75+$61.14 the cost of new screen from apple and more I don’t recommend any one to pay this amount for this screen protector and I don’t recommend anyone to deal with this company
A letter from our CEO, Michael
Dear all,
I’m posting this letter to address a few common questions and issues regarding our service policies.
Some users have raised questions about our customer service policy, which we changed at the beginning of 2020. The most often mentioned changes are:
1. We can not offer low-cost replacements for cracked products.
2. For returns, we have to deduct shipping costs from the refund total. Further, there have unfortunately also been a few cases in which we received returns with packaging that had been contaminated; in those cases we have to charge an additional 15% fee, as well.
As some users have noted, we used to work with an Amazon-style return policy. Sadly, we cannot continue to do so. Unlike most glass or plastic screen protectors which cost a few cents to produce, Shellrus Sapphire products are expensive to make. We work our hearts out to deliver the highest quality at the lowest possible prices for our customers, but the kind of no-questions-asked return policies that some screen protector companies offer simply isn’t possible for us. If we continued with those policies, we just wouldn’t be able to stay in business. So when one of our products ends up damaged after someone has used it for a while, we have to investigate.
This leads me to the second set of questions some users have brought up: how do we determine if a product was user-damaged or not?
1. What about “defective adhesive”? Our first screen protectors for the iPhone 12 in October 2020 were plagued with adhesive issues. It turned out that our adhesive supplier had changed one of the base ingredients in their formula, thus changing the properties of the adhesive itself. We recalled that entire batch and have since initiated additional quality assurance protocols to keep it from happening again.
Most other adhesive problems that are reported are the result of mistakes made in the screen application process. Our Ultimate Installation Guide takes users through all the steps necessary for a perfect application, but a few points bear repeating.
a. Make sure hands are thoroughly cleaned before applying a Shellrus Sapphire screen protector. Human skin naturally exudes a fair amount of oil which can lead to improper functioning of the adhesive.
b. Use the proper implements to apply your Shellrus Sapphire screen protector; a single razor blade is best. Although credit cards or fingernails are often used, these are too thick for proper application and can lead to permanent creases and dents in the adhesive.
c. Watch out for specks of dust. Tiny dots of dust can hide in the corners of a screen protector and impair proper application.
If a screen has been improperly applied, we will treat it as “user-damaged” instead of “Defective”.
2. What about cracked screens? Our products are scratch-proof up to diamond level hardness; unfortunately, this means that they are prone to cracking when dropped. By contrast, a plastic screen protector is crack-proof but can be scratched with a fingernail. Even so, we implement high-level engineering specifications to make sure our screens very, very rarely crack without suffering a drop. The edges of our screens are initially melted and sealed with a laser; then go through a 2-3 day mechanical and chemical polishing process during which they are sandwiched between two heavy disks, and are finally subjected to bend and other manual tests to ensure their quality. When a screen protector cracks or chips after been installed, we will consider this as “user-damaged”.
We take full responsibility for our screen protectors prior to installation. If a package is damaged or lost during transit, or the screen protector breaks during the installation process, we will either send another one free or issue a full refund.
If this sadly takes place, users can guarantee a smoother fulfillment process by sending us a picture of an unused screen protector centered on its original plastic protective sheet along with a picture of its packaging box. If a protector cracks during installation, users can guarantee a smoother fulfillment process by sending us a picture of a screen protector that shows no sign of drops or smashes along its edge.
If you have read up here, I really appreciate it. We’re proud to have you as a customer.
We at Shellrus Sapphire are also really proud of our products. Sapphire is a unique material that makes for a unique product, and that’s why we don’t operate like an average glass or plastic screen protector company. While some companies make a product that is so cheap they can offer lifetime warranties or guaranteed replacements, we are committed to bringing you the best.
Sincerely
Michael Ye, CEO
Oh my god I actually got a perfect install on my 13 po. I completely messed up a couple years ago on my 11 pro and had to discard the protector and take the ~70 loss. Glad I had the balls to try again. This feeling of satisfaction I have is greater than when I paid off my mortgage...
LMFAO
Great video! It is nice to see the strategies to clean up the screen and fix bad usages without having to get a new screen protector as most people would experience in the real world. 👍
Great video, I like your stable hand and steady approach. Good work my friend!!!
I am going to throw this out there in regard to installing any screen protector. Bring your phone and protector into the bathroom, have your shower, after you're done the shower, clean up your iPhone and install your protector. The steam takes care of any dust. Your hands are clean. It solves a lot of issues. Watching this video was painful, although very realistic. But at the same time, was it intentional for the "expert" to have so many problems? Anyway, that's my 10¢ worth.
I’ve been installing screen protectors as long as they have existed. Only a few times have I simply not been able to get a successful install. I ordered the shellrus for my 2 new iphone13 pro max phones. I was simply unable to install the screen protector without edge bubbles or having the adhesive layer delaminate from the screen protector while installing. I finally gave up and returned the protectors. It’s a pity, the sapphire felt so nice, but I was simply in capable of installing it. Washed hands, worked at a very clean work surface, followed instructions.
Zeiss Cleaner FTW! I always trust their optics and other products. My next eyeglasses will have Zeiss Lenses.
I’ve installed literally hundreds, if not 1000+ screen protectors because I used to work for Verizon. For the life of me I can not get the top left corner of the Shellrus screen protector to completely adhere to the screen on my 12 Pro Max. There was no dust, I never lifted up the corner until 5+ minutes of trying to rub the bubbles out on the edge. I ended up spending over an hour on the corner and still no luck the black edge still has bubbles. Extremely frustrating and disappointing considering I paid $80 for something that can’t even lay flat on a flat iPhone screen.
It literally couldn’t have been a worse corner either, it’s right where the clock is so I notice it all the time. If it were the bottom right corner I wouldn’t care as much since my hand is blocking it anyways.
Hi guys, we understand that there are a lot of concerns about using the razor blade, that's because sapphire is stiff, once it’s fully adhered to your screen, it’s not that easy to lift it again. The razor blade method allows you to get precisely under the adhesive and apply a controllable force to the screen protector. Nail or other object will cause permanant damages to the adhesive (deformation or crease). Although the blade will NOT cause any damages to your iPhone, we highly recommend you get rid of all the dust and bubbles when you still can control the screen protector with the sticker.
We understand that this is an expensive product and it's important to make it as reliable as possible, thus our final quality check is the installation test, for each screen protector. This test will rule out all the adhesive issues, and the ones with micro crack on the edge.
Waste of $80 … never buying again. I wont even bother asking for another one because you wont send one. Literally made sure i had proper light and made sure i used ur wipes and stickers and yet a bubble top left corner refuses to go away so i used a blade & removed it and tried again and all went to hell now in left with micro bubbles everywhere.
This is not 100% true. The razor blade can scratch the iPhone 12 sides since it’s made out of aluminum which is softer than the razor blade the 12 pros are safer since it is stainless steel
Very disappointing. I had high expectations, for this product. I finally received my Shellrus Screen Protector in the mail, and I had been waiting for 3 weeks to open my iPhone box. I followed all installation instructions, and there were bubbles staying under the screen protector, so I referred to the installation video, linked in the instructions. The areas where the razor blade was inserted, now won't adhere to the phone screen. There are multiple areas on the edges, which aren't just bubbles, they no longer adhere. Can't recommend this product to anyone, unfortunately.
After watching this video, I bought a Tempered Glass protective film, it's GOOD,Glass Screen Protector Cortutol Dustproof Upgrade.
why the fk do you guys ship an almost 100$ screen protector with a 1 inch round dust sticker? seriously just package it with a sticker slightly bigger than the screen so that a single application can remove all of the dust, this aint rocket science..
I've installed a ton of screen protectors and this one is the hardest one that I've done. I ended up with 3 small bubbles - perhaps associated with a dust spec that I couldn't see. I DO NOT like the approach of taking an exacto razor blade to the edge of my brand new $1200 iphone to lift the protector to work the bubbles out. This drives me nuts due to fear of scratching the phone itself in an attempt to get a bubble free installation. Something is wrong with this approach.
The razor blade is around Mohs 5, which is softer than whatever material is on your iPhone. The razor blade is a reliable tool to adjust the screen protector without causing any damage to the adhesive because it's thin enough. Btw, I install screen protectors everyday, sapphire isn't as flexible as glass, thus traditional installation tricks may not work well on sapphire. this method is the easiest one our company has worked out so far.
@CpE Student Any razor blade or thin object will be fine, the purpose of using a blade is to insert it precisely under the adhesive and lift up the protector. Using any other thicker tools like plastic card, fingernail is likely to make the adhesive crease if you are not sure how to apply the force, this kind of damage will be unfixable.
now they’ll pitch us razor blades as well..
It's pretty amazing you're able to provide sapphire at 230um thick, at the claimed purity and this size for the price point. Out of curiosity, is this c-plane or a-plane?
Hi, it's C Plane
@CpE Student He's asking what axis of the sapphire crystal structure it's being cut along.
@@someusername121 Thank you for letting us know! :)
I will say i bought two one to use and the other as a backpack. Now one year later with the 12 pro i can confirm zero scratches and i still have my spare one in the box. Its still feels weird that when you ghink that the screen is scratched and dirty and you just wipe it with a cloth its back to
Being crystal clear. Installation was easy and i had a bubble on one of the corners that disappeared by itself in a few days after installing it. The only issue i had is with in the first week of use for no apparent reason a small crack from the inside of the screen protector occurred. I can’t feel it on the top of the protecter but i have no ideas why did it happen and it started as a small crack near one of the edges from underneath the protecter nothing can be felt from the top portion of it. But still and regardless of that crack and it did increase in size the Quality of the glass is so hight i physically barley notice that crake being there and am glad to say i just places my order for two more for the iPhone 13 pro. This thing worth its value and more. And even that my screen protector for what ever reason had a crack underneath it it was so strong and and did not crack anywhere at all despite falling and hitting the floor many times and it having that underneath crack it still stood strong 💪
Hi, One question, how does it feel?? you feel like you're using a screen protector??
@@albertorastrollo better than the iPhone screen itself i would say and it feels very smooth and one fun thing about it is that it feels cool to the touch, hard to describe but very nice. As as of today i have installed the second one and i still have to say it feels better that the iPhone screen by a mile
Will you release for Galaxy S devices?
I’ve had 2 of these and can’t get it installed correctly on one corner. There’s no dust and it’s the same corner every time. Very frustrating!
I have the same issue but I resolved it by taking a hairdryer and heating the corner while rubbing at it like crazy. Went away and its all good now
Which corner? Mine is the top left.
@@kelvinn1996 which corner was yours? Mine is the top left.
@@johnmoore1495 top right corner
did this till my hand burnt by the hairdryer trying to rub it still not solving it. haha
@@kelvinn1996
What are the best cases to use with the Shellrus screen protector?How about the Otterbox commuter?
At 6:20, that line you're trying to rub at a couple of times... That's a crack, isn't it?
Wow I didn't know you could do that, if a piece of dust got stuck between my screen and my screen protector I thought it was ruined
Just bought one, how do I remove a prior screen protector without scratching my screen?
Just lift it up normally, it won't scratch it.
@@exodus58 ik, I just mean like if I try to plug something into the top of the type c port and miss slightly, would it scratch the finish.
@@mishi6525 yes it would, this is why I’m always careful when I plug my phone into the charger
8:19 switched a new glass?
my OCD when i see a un perfect installation of a screen protector 📈📈📈📈📈📈
I’ve installed many, many tempered glass screen protectors. The Shellrus is the worst I’ve ever seen. Even with a perfectly dust free installation, it is IMPOSSIBLE to get it on without a ton of bubbles. The second installation was better than the first, but it is still LOADED with bubbles, and they will not rub out. Useless.
I will write my experience with them they sent me a damaged screen protector and they asked me to send it back and pay the shipping cost from my credit the shipping cost was about half the price of it or they will send me another one and I pay half the price, they pushed me to pay half the price then I got UPS charge $61.14 they told me the custom cost because the seller but the custom charge on the buyer now I pay for the damage screen protector $126+$75+$61.14 the cost of new screen from apple and more I don’t recommend any one to pay this amount for this screen protector and I don’t recommend anyone to deal with this company
Still impossible to get all bubbles out after three hours. Worthless.
Huge ripoff, STAY AWAY from this company.
How expensive to make, $5.00 instead of $.50 cents? And you sell them for $100? What a ripoff. This is just another cheap China product.
You dont understand how its made its not glass.