Slightly confused about shipping labels as you appear to suggest we pay to create the label but how are you connected to the shipping provider and how is this set up? For example, we want to use Royal Mail and we know what service and cost that involves. If I am paying via wix , then where and how do you connect wix to the Royal Mail services? By that I mean without setting something up, which I haven’t come across yet, how does money paid to wix get paid to Royal Mail?
Hi there, thanks for sharing your feedback. We're happy to help clarify shipping lables for you, since we do offer a couple of options. Please reach out to our support team at support.wix.com/en/article/contacting-wix-customer-care-for-support, and include any additional information that might be helpful so we can help offer a solution, ASAP. Thanks!
How do we export store orders by SKU as a .CSV file for logistics outside the website. There seems to be no way to collate by SKU? Example, we use a pre-order format, then the item is delivered to us, and now we need to group ship all those customers with the same pre-order item. I can't find any setting that lets us track by SKU from a certain date range.
for printful for example, once the order comes in, does printful automatically fulfills it, or do I manually go and enter the order into printful so they can fulfill it?
once the customer confirms the order, is there a way for you to get all the information about the product? For example, once they buy the product, will there be a way to find the colour and type they selected?
Hi Max, yes you can go to your store orders tab and review each order in full detail. If you would like to learn more, please check out this article >> support.wix.com/en/article/wix-stores-handling-store-orders
How do we print multiple invoices or packing slips? It’s really tedious opening each invoice, selecting options and then printing each one manually. Printing each invoice takes at least a minute that’s even before filling in the shipping info. It’s fine for a very small business with less than 20 orders a day, but ridiculous for larger scale.
Can I pull a list of buyers regarding a specific item? For example, I need to provide a list of names, addresses, and other shipping information for all the buyers who bought the same item. Is this possible?
Hi Usha, you need to have a Wix Business or eCommerce premium plan in order to accept payments and ship products to customers, if this is what you mean.
Hi there, this might be possible using Velo by Wix, but you'll need to know code. You can inquire about this functionality here: www.wix.com/velo/forum/coding-with-velo/the-velo-community
Thanks for your video. I'm using Wix now and it's awesome! May I ask any specific label printer you recommend for printing the shipping label? I'm still not quite sure how to deal with sales tax. I hope Wix can explain more in detail inside the Wix website or just for our premium member to learn. Thanks!
Hi Jacky, we're glad to hear you love Wix! The good news is that Wix offers a number of shipping label solutions. Check out this article for more information >> support.wix.com/en/article/about-shipping-labels-in-wix-stores
Hi there, thank you for reaching out, if you need assistance with any of the topics covered in the video, please reach out to our customer care team at wix.com/contact and they will be happy to address any questions you may have.
Hi there, if you need help with setting up your order management system, please get in touch with our customer care, they will be happy to take a look at your dashboard and offer additional information >> support.wix.com/en/article/contacting-wix-customer-care-for-support
Hi there Richie, thank you for reaching out, if a customer reaches out to cancel an order, you can cancel the order from within your account. Please see here > bit.ly/3OpyGHJ. If you need any assistance we would recommend getting in touch with our customer care team at wix.com/contact.
Hi there, thank you for the feedback. We would need to take a closer look at your account and settings to better determine what went wrong. Please make sure to contact our support team through this link here >> support.wix.com/en/article/contacting-wix-customer-care-for-support and we'll get back to you, ASAP.
Hi there, we're not sure we understand your question, but if you need help with managing and fulfilling your orders, make sure to get in touch with our customer support experts, we have a dedicated eCommerce team who would be more than happy to take a look at your store and offer assistance >> support.wix.com/en/article/contacting-wix-customer-care-for-support
Hi Jenny, if you need help locating your shipping labels, please make sure to get in touch with our customer support department, they'll be more than happy to guide you support.wix.com/en/article/contacting-wix-customer-care-for-support
I have to be honest, I don't really get the vibe from this employee that Wix really understand what a real life fulfillment system needs to do. Come on Wix, do better!
very helpful
Hello - can you create a 'pick list' for all non-complete orders in your store. I work on a small farm and we need to know what to harvest.
Slightly confused about shipping labels as you appear to suggest we pay to create the label but how are you connected to the shipping provider and how is this set up? For example, we want to use Royal Mail and we know what service and cost that involves. If I am paying via wix , then where and how do you connect wix to the Royal Mail services? By that I mean without setting something up, which I haven’t come across yet, how does money paid to wix get paid to Royal Mail?
Hi there, thanks for sharing your feedback. We're happy to help clarify shipping lables for you, since we do offer a couple of options. Please reach out to our support team at support.wix.com/en/article/contacting-wix-customer-care-for-support, and include any additional information that might be helpful so we can help offer a solution, ASAP. Thanks!
How I can add a cancelation button in my order section for customers by using which customers can cancel their order at their own.
How do we export store orders by SKU as a .CSV file for logistics outside the website. There seems to be no way to collate by SKU?
Example, we use a pre-order format, then the item is delivered to us, and now we need to group ship all those customers with the same pre-order item. I can't find any setting that lets us track by SKU from a certain date range.
Is there a shipping service in india that can be integrated to wix?
for printful for example, once the order comes in, does printful automatically fulfills it, or do I manually go and enter the order into printful so they can fulfill it?
Hi Andi, you can find out more about fulfilling orders done via Printful here: support.wix.com/en/article/wix-stores-fulfilling-printful-products
In my store if i want to allocate the task of orders management to another member of my team as a role how to do that
once the customer confirms the order, is there a way for you to get all the information about the product? For example, once they buy the product, will there be a way to find the colour and type they selected?
Hi Max, yes you can go to your store orders tab and review each order in full detail. If you would like to learn more, please check out this article >> support.wix.com/en/article/wix-stores-handling-store-orders
@@Wix Thanks!
@@Wix where can we find the shipping address in an order?
How do we print multiple invoices or packing slips? It’s really tedious opening each invoice, selecting options and then printing each one manually. Printing each invoice takes at least a minute that’s even before filling in the shipping info. It’s fine for a very small business with less than 20 orders a day, but ridiculous for larger scale.
Can I pull a list of buyers regarding a specific item? For example, I need to provide a list of names, addresses, and other shipping information for all the buyers who bought the same item. Is this possible?
do you have to get the money version of wix to ship?
Hi Usha, you need to have a Wix Business or eCommerce premium plan in order to accept payments and ship products to customers, if this is what you mean.
How can I create a picklist of the orders for one week? Like an automatic addition of of all the ordered products.
Hi there, this might be possible using Velo by Wix, but you'll need to know code. You can inquire about this functionality here: www.wix.com/velo/forum/coding-with-velo/the-velo-community
Thanks for your video. I'm using Wix now and it's awesome! May I ask any specific label printer you recommend for printing the shipping label? I'm still not quite sure how to deal with sales tax. I hope Wix can explain more in detail inside the Wix website or just for our premium member to learn. Thanks!
Hi Jacky, we're glad to hear you love Wix! The good news is that Wix offers a number of shipping label solutions. Check out this article for more information >> support.wix.com/en/article/about-shipping-labels-in-wix-stores
Can i add this page to web page
Hi there, thank you for reaching out, if you need assistance with any of the topics covered in the video, please reach out to our customer care team at wix.com/contact and they will be happy to address any questions you may have.
This create label option isn’t available in the app. & How do I send orders from the app to thermal printer?
Hi there, if you need help with setting up your order management system, please get in touch with our customer care, they will be happy to take a look at your dashboard and offer additional information >> support.wix.com/en/article/contacting-wix-customer-care-for-support
what happen if customer called up and cancel their orders?
how do i delete them or cancel ?
Hi there Richie, thank you for reaching out, if a customer reaches out to cancel an order, you can cancel the order from within your account. Please see here > bit.ly/3OpyGHJ. If you need any assistance we would recommend getting in touch with our customer care team at wix.com/contact.
Why Can't I Create A Manual Order? If There Is An External App Please Let Me Know Or Add This Feature. It Is Really Necessary. Thanks!
Hi there, thank you for the feedback. We would need to take a closer look at your account and settings to better determine what went wrong. Please make sure to contact our support team through this link here >> support.wix.com/en/article/contacting-wix-customer-care-for-support and we'll get back to you, ASAP.
How can I reprint a label?
how i can clear all orders and Finances , mean i want make rest for every thing
Hi there, we're not sure we understand your question, but if you need help with managing and fulfilling your orders, make sure to get in touch with our customer support experts, we have a dedicated eCommerce team who would be more than happy to take a look at your store and offer assistance >> support.wix.com/en/article/contacting-wix-customer-care-for-support
But my print shipping label is not there why
Hi Jenny, if you need help locating your shipping labels, please make sure to get in touch with our customer support department, they'll be more than happy to guide you support.wix.com/en/article/contacting-wix-customer-care-for-support
Your storage limit has low 50gb in vip plan
I have to be honest, I don't really get the vibe from this employee that Wix really understand what a real life fulfillment system needs to do. Come on Wix, do better!