What Does a CRM Do? | The 2-Minute Guide to Customer Relationship Management

CRM software helps sales teams manage their customer communications, focus on their most valuable opportunities, and provide the best customer experience throughout the entire buying process.
Nutshell Head of Customer Experience Katherine Mays explains how it all works, with some whiteboard assistance by our Brand & Visual Designer for Growth, Rebekka Kuhn.
Thanks for watching, and please visit nutshell.com/blog for more advice and education on CRM!

[@Jonathan906]

Enjoyed this video. Easy to watch. Held my interest. Great job on it, and I agree about the value from a good CRM.

[@user-il2nm5fj9e]

I was kicked out of a textile store, I was in CRM. I watched this video before the interview, again I watch this video after resignation.
Catherine, Rebekah_ thankyou

[@monicaburchell6163]

Love this video! Thank you. ☺️

[@amirunnessa4530]

Thank you so much Good explanitation about the CRM Customer Data collection.

[@GENXGENZ]

So many people do think it is all about a bit of software, btu the software is for sure a major part bu tthe process of putting your customers first is real CRM, and the tools like this help you do this, love the overview

[@eireannmagennus1224]

Super helpful, thank you so much

[@attendstar]

Good job

[@paulm5885]

I occasionally find videos and wonder why they have so few views in this case the opposite is true

[@lobnakhan4233]

is there any educational video on how to make it easy to document conversations call logs in CRMs especially for people who are more focused on selling the product rather than documenting it.

[@businesseducationwitheliza8774]

Thanks for sharing this video with us. I am new here on UA-cam and I am struggling to grow my channel. I figured I would do research about CRM and figure out how I can use it to help my channel.

[@businesseducationwitheliza8774]

@Fast Recipes by Veg Thanks so much!!!

[@afsalshameer6383]

Pretty smile plus value, I love when both comes together. Thank you!

[@elviradensel2906]

I did not get it:( Why you can't just show how it looks like on the computer display?

[@culturehorse]

Copyright, probably. CRM could equal a Salesforce product or one of several specific generic programs that they dont want to 'endorse' per se or would have to pay for the use of. All such programs do the same thing +/-,,

[@elviradensel2906]

@@culturehorse thank you😊, I did not think about it...