How To: Digital Coupons | DIY & How To | Kroger
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- Опубліковано 26 кві 2016
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How to: Digital Coupons | DIY & How To | Kroger
• How To: Digital Coupon...
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This is needlessly convoluted. It's annoying enough to have scan a card, now we have to scan a card plus dig through our phone/internet to get what is on sale. Do you guys think about the senior citizens that aren't internet savvy or don't even have a smart phone? Just run a ad and give shoppers what is on sale, don't turn the experience into a damn treasure hunt.
I don't go here because there are to many steps to get a deal. I spend thousands a year at Walmart. Your system is designed to be difficult so we get stuck paying regular price.
And a P HD inmarketing, sales, product management,ect
Did the corporate stooge who thought up this convoluted treasure hunt to get stuff on sale, think about older people who don't have a smart phone? This is needlessly complicated. You already make us use a card to get things on sale, now we need this on top of it? The only purpose of this scam is to try to make it difficult for shoppers to get things on sale and fatten Kroeger's bottom line. Love to meet the marketing genius who came up with these digital deals.
Hey there!! So sorry for any concerns. We offer our customers many benefits for shopping with us every day, including great low prices, fuel rewards and many other programs. Digital Coupons are an added benefit designed exclusively for those customers that choose to interact with us digitally. If a customer does not have a smart phone, they can use a home computer to access the banner website. 1/2
That said we also know that not every customer will have an online account, thy are free to present their shopper's card to the customer service desk and the associates can then add the savings. We hope this helps. If you have any additional questions or concerns, please reply to this message with ref#60203253. We appreciate you choosing to shop with us and are always happy to help in any way.2/2
hey its old peoples fault that they dont upgrade their flip phones and make an effort to read up on Napoleon history so they complain on youtube about the new movie, THEIR fault they dont get that sweet pussy
Yeah I used to hate it till I found out I can pay 2/3 for everything.
If you don't have a smartphone you probably don't have a computer. I'm sure it's hard for you to understand how old are people survived, someday you will be there. Then you won't be sorry for all of this@@KrogerCo
Can't figure out how to get the digital coupon thing
Sucks when you go to grab an item & it shows there is a digital coupon, so IF you want to save (for me up to $5 on yogurt for ex.), you have to find a place to pull your cart over & get out of the way, pull up your app/account & TRY connecting to the internet in the store & clipping the coupon. At my JayC, I get 1 bar if I’m lucky. It’s a bad system.
Yes that’s why I go to Costco no more Kroger
@@Kayla72014 I totally agree . Muck that crap!!
How do we literally see the amount after coupons omg.
Every time I try to use them they are never reflected in my account. I ask the sales associate and they don’t help. Sucks. I just want the price they put on thee we tag.
Whose idea is very bad , losing customers and making customers feel embarrassed when using the digital goddamn there is absolutely no discount at checkout and it takes too much time .
Agree with previous who said shopping at Walmart is easier and it's just down the street.
A tutorial about saving time by shopping somewhere else instead of doing all this.
First of all why did 300K plus people have to look this up? Why is it so complicated? "Want to use a digital coupon? First, pull up the app! Then, pound your thumb into the input device located in slot B of your phone. Fourth, make sure it was your right thumb, or thumb Q. Then, load it onto your Mount Jersey Friar's Club Card. Part G, wash your mouth with Listerine! Then, checkout! Your savings will be mailed to you with a Qualcom Card named Jacob. Eat it! Mmmm! Thanks for saving with Kroger!"
😂🤣😂🤣👍😂🤣😂🤣
Shouldn't have to load these to a card to get the savings. I spent all the time adding them and they never showed at checkout/had to leave the items there.
That’s happened to me also. Very embarrassing
And me.
I want to know if I go into my local Ralph's Market and I happen to select those items that have digital coupons, how do I get those savings? In the past, I would scan my Ralph's card at the checkout and I would get the discounted price. All this time I was thinking scanning at checkout was still working. However today I was told I have to sign up for digital coupons??? When I read your explanation on how to use these, it appears you have to go in and select the coupons beforehand and use them somehow at the end. It is very confusing, I don’t care to shop online, nor do I want to have to look through your app to get specific digital coupons. Ugh!!!
Whoever thought this was a good idea was delusional
You have to have a masters degree to figure this out!
Ridiculous
I have a PhD and am a retired rocket scientist. Doesn't help.😂
I have "clipped coupons and still not downloading and not receiving coupons Help
How is that easier than paper coupons?
They still waste paper on circulars.cant even use the coupons on that any nore
Hello, the digital coupons do not properly work for me. I get charged regular price, when I check out.
Same
That was my problem so I checked & my phone number on my “account” was different from my old number from when I first got my Kroger card a million years ago. It was a hassle, but after they updated my phone number linked to my Kroger card, it started working. It might be easier to just ask for a new card & make sure your phone numbers match. I hope this helps!
@@youdontmatter2me thanks for the advice
Thanks for that tip!
How about this? I fill my Kroger cart, checkout, open my Kroger app on phone, scan once and everything in my cart that has coupon has it automatically applied before paying. Like the barcode thing on my Keychain. Oh, there's a novel idea...just make every online coupon autolink to my keychain thingy. Simple is better. Or doesn't Kroger want us to use coupons? Last few years, one thing after another by Kroger to push me away
I thought clipping paper coupons was a pain but this really takes the cake. A item was marked $399 digital coupon 899 with out, told the guy think I'll pass brother. Let him him put it back on the shelf . Wasn't like he was doing anything else. Lol. Yet another cushy union job !
Hello! We're sorry for any disappointment caused by the price of our products being higher without a digital coupon. We understand your frustration regarding the possibility that you could be charged $5 more if you didn't clip our weekly sale coupon for the item. We shared your dissatisfaction to our team for further consideration. Please note, Case#63721249 for your feedback. Please don't hesitate to reach back out to us if there's any way, we can support you while shopping with us. Thank you!
Here's an idea, why don't we give seniors an automatic discount on all products that they purchase that are on sale. No coupons, no clipping, just show an ID that shows you are a senior by the store's definition (over 50, 55, 65). Sale prices are listed on the store shelves so it's easy enough to see what's on sale.
Hey! We're always looking for ways to improve the customer experience and will share your idea to assist our senior customers with easy discounts to Leadership. Thank you for taking the time to reach out and have a great weekend!
I love this coupon....I'm used to market digital coupon
already a kroger member why go through so much trouble to get the discount , i have been a member for many years and when i have unresolved problem from digital discount and ask the lady to double check when i got the discount but it didnt work when i got the bill and the next time i had a problem she said i met you a few days ago and same price problem and i was embarrassed about it So and she doesn't help me anymore , I almost go to kröger at Commerce Michigan 2-3 times a week , and now I switched to Costco membership , cheap fast , easy
Thank you for sharing your feedback in digital coupons. We have shared your feedback directly with our leadership team, as we are constantly evaluating the needs of our customers and the community. We appreciate hearing from you.
Thank you
Is all scams I went to westwood branch in Los Angeles 9:22 pm on Tuesday when I went to pay , the digital coupons not accepted, I ask the manger after 10 minutes she say tonight is the last night of that coupon because is after 12 midnight ( eastern time ) the coupon expired
I say we in west cost is more then 2 hr to midnight she answering our system work with the eastern time, I say but you don’t have single shop in east cost. !!!!
shame on Ralph. I spend over 1hour for nothing
Damn!!!!
Yes. I always scan my shopper’s card before I scan my groceries. Still, I did not get credit for the coupons. I now shop elsewhere.
Good afternoon. We're so sorry that coupons were not coming off even after you scan your shoppers card. We know you are now shopping elsewhere and we understand but we wanted you to know, if you do decide to shop at Kroger again and this ever happens again, you can get assistance with this issue at the service desk in the store, or by contacting us at 1-800-576-4377 or you can reach out to us here on social media and we can assist. Have a great day!
Did it but still charged me regular price! Going back to HEB..
digital coupons are not applied when I order online and have it delivered- there is nothing on the website that explains this
That’s dumb what’s point having coupons ok website if can’t use them smh
When I go to check out they do not appear on my checkout screen. I have asked four different employees. One said I have to use the app. Another said, you have to go to the website. A third said I have to enter my alternate ID at checkout. I still don’t know the process since this video is showing a process no one at the store has explained. So now I am shopping at HEB.
Hi! We're sorry there's so much confusion for you around the digital coupons. If you are stating the digital coupons are not coming off of your bill at checkout, then the third employee is correct. In order for the coupons to be taken off when you check out, the must be clipped inside the app or the website and then you must enter your shoppers card or alternate ID at the register in order for those coupons to be subtracted from your bill. We hope this helps! Case 6807271
I have a question. I want to know if Kroger plans to use bottled water safe plastic in the near future? As 1PET plastic is extremely harmful.
Soooo annoying! Even after going thru the steps, THEN it wouldn't work until we set up a new email address for it. Just sell the darn stuff without the hassles!
Hi there, we are sorry to hear of the frustrations caused when trying to shop items and needing a digital coupon to get the discount. We appreciate you bringing this to our attention and will forward your concerns to the appropriate parties for further review. Please reference case 59505175 with any other questions or concerns. Thank you,
Nice information but how can do it
I am shopping online for delivery, items are in my cart, but I wan't to use digital coupons. How do I do that?
Dolores Sperando hi! I’m trying to figure this out now for the same reason... did you ever figure it out? Thanks!
I quit shopping at Jewel when they began this unbelievably complicated mess . Switched to Marianos with the paper coupons and the automatic sale price. Now, Marianos has the digital coupons too. 😢
I thought I was going senile but after reading the comments I can relax. You fixed something that wasn't broken. However, you didn't fix it. This is a mess. I'll just go elsewhere.
My daughter: Are you gonna raise a stink again?
Me: Absolutely. I'll do it every time. I'm getting my digital coupon discount.
Very nice knowledge
Great. Just loved it
🙌
Nice
atleast I'm the Only dummy that Is stuck.
ugh. Typical & Predictable, ended paying normal price on 50/50.
*some worked some Didn't.
IS It me or the app?.?.?
It’s not you
Is this sill accurate, its 4 years old?
I think it's just the crickets tending this site..
Why in the hell should I have to log into an account to get a coupon. What a bunch of crap.
How do I CLIP a coupon?
Hey! Once you've signed into your account and are in the digital coupon section you will see the ability to click "clip" and it will then load to your shopper's card number. Please let us know if there's anything further we may be able to assist with and have a good night.
Why does it have to so hard to just to buy food with a sale, it's a hassle, it doesn't make it faster,!!! Simple is easy!!!😡
Hi Jerry, we are sorry for the frustrations with trying to shop sale items with our digital coupons. Please know that we do not intend to frustrate our customers and appreciate your feedback. We will forward your concerns to the appropriate parties for further review. Thank you.
Smiths digital coupons are frustrating as you can never get them clipped! No one that works in Smiths wants to help you at any location!
Hi Julie! We're sorry for all the frustration caused by our digital coupons not working properly for you and you weren't able to get assistance in the store with them. We appreciate you reaching out to share your experience with them. We've shared your comments to our team for review. If you need further assistance, please call us at 1-800-576-4377 with Case#60248701 and we can help explain and troubleshoot any issues you're having clipping our digital coupons. Have a good rest of your day!
What if you don't have a Kroger card
Get one! The cashier will give you a card..... or go to the Service Desk
This video needs an update...
difficult at best, app deleted
Still got charged for a regular price
Me Too.
I'd say 70/30
They Won!
That is part of their scam. Some corporate asshole at Krogers know most people will get frustrated with this process and give up thus saving Kroger's bottom line. It's annoying enough we have to scan a card to get what is on sale, know we have to download a damn app and navigate through it to save a damn dollar on a 12 pack of Pepsi.
I’m serious. I literally have to take my anxiety medicine b4 going in there. But when I check out, I have my phone in hand ready to show the CSR exactly what didn’t go through & I literally wait for them to fix every single item. This process has saved me $10+. It’s a damn shame because I know that w/o being medicated- I couldn’t deal with it. I also go at night. Yes, I already have anxiety in crowds so grocery shopping is already a bit of a struggle but I manage by going as late as possible. And I refuse to let the corporate jerks play games w/me (straight up be dishonest w/pricing info) but I never take it out on the employees. They’re generally in the same situation financially so they get it. It sucks for them too. *Yes I tried the pickup method but I received too many crazy “substitutions” & also had too many items missing to rely on it. I wish that would improve because it would save me time & stress.
@@jeffjackson9679 You should try my method one day. Go when you have some time & do U-Scan (if possible) so you can look at every item that didn’t price drop after you tap on “pay now” & have someone come fix each sale item. They will do it. Usually they just change it but some will check everything, but let them because you know what you bought because it was on sale- (& if you’re like me) & because there were a few decent sales, you were able to grab a few extra items. It makes a difference & that’s a small victory for everyone. I’m lucky that I have the luxury to go when I want, so I go very late when it’s not busy. The staff is much more helpful when there are less customers.
@@dawnmarie1980 Let’s stop letting the bastards win!
Too confusing to use. Not good instructions here or in the stores. Employees are not wanting to help or are not able to help.
Makes me want to shop some place else.
Hi James, we appreciate your feedback regarding our digital coupon program. Please know that we do not intend to frustrate our customers and push them to shop elsewhere. We offer our customers many benefits for shopping with us every day, including great low prices, fuel rewards and many other programs. 1/2
2/2 Digital Coupons are an added benefit designed exclusively for those customers that choose to interact with us digitally. Shopper Card holders who do not have a digital account may receive the discounted pricing offered in a digital coupon or offer by speaking to an associate at any customer service desk. Customers will be required to show their Shopper’s Card or provide their Alternate ID. Thank you for your feedback it will be shared with our leadership team.
I have a digital account
Yes employees are rude when asking for help with digital coupons. Please help us to get these sake items .
Hello! We're very sorry the employees at your local store were rude when you needed help with our digital coupons. While these are designed as an online benefit, it's never our intention to exclude anyone from getting their best deals with us. Customers who don't have a digital account or have issues with it can get the lower price at our customer service desks, by calling us at 1-800-576-4377, or you can privately message us on any social media platform. (1/2)
never worked
Digital coupons are horrible. They put an unnecessary burden on poor people who do not necessarily have access to cellular phones and computers. I tried using digital coupons today and it was really stressful. I’m done with Ralph’s.
Hello Dee! Thank you for reaching out to us. We offer our customers many benefits for shopping with us every day, including great low prices, fuel rewards and many other programs. Digital Coupons are an added benefit designed exclusively for those customers that choose to interact with us digitally. We apologize that you feel this way and will certainly share your feedback with the appropriate department for review.
I gives poor people a chance to pay MUCH less for items.
EL PAN DE (( BARRA DE 12 GRANOS )) BAJO MUCHO SU CALIDAD YA NO TIENE NI 5 GRANOS 😜😜😜😜😜
Too complicated
Ap is not working and cust serv folks are useles
11 dislikes?
Lanky Luke 16 now
28
36 now 😂😂😳
79 now
Plus I'm adding mine too.
So 80 now.. 🤭🤭😄
absolutely hate this and stopped going to mariano’s because of it.
U are rebuked..I rebuke you kroger
Lol
I can't love this enough!!!❤❤❤❤❤😂😂😂
Im notsure about this app
How do you find it in the app? BTW, your app navigation sucks. Fire your designer, please get a better one.
SUM TING WONG
Beyond ridiculous system who wants to fandangle around with apps and the internet to get the sale price at the grocery store… the self check outs are hassle enough for customers… next they be asking us to stock the shelves… ENOUGH
Good evening! Thank you for reaching out to us about this issue. We understand that some customers like yourself do not like the digital coupon program. We completely understand. We have recorded your feedback and have sent it to our leadership team to review. Thanks! Case # 67529768
Absolutely hate this system. It doesn’t look like this at all. Swipe card or use phone number and get to car to find out you didn’t get the saving. Hate Kroger.
Hello! We're sorry for any frustration caused by our digital coupons. We value your opinion about every change we make in our stores and shared your feedback and disappointment towards this system to our team for further consideration. Please note, Case#62011471 for your feedback. For any questions, explanations, or issues please feel free to privately message us on any social media platform, call us at 1-800-576-4377, or you can email us at Krogersocialmedia@kroger.com. Have a good weekend!
Too bad it's all a lie. Down load coupons and Kroger will not honor them!
Hi Paul. We're sorry to hear that you weren't able to get your digital coupons to redeem on your order! Please send us and email at, Krogersocialmedia@kroger.com, with case 57399659 as the subject and please include your shopper's card and what coupons you were unable to get the savings for, so we can assist!
WHAT A WASTE OF TIME!! drop the damn digital coupons if you want customers!!
@@KrogerCo
I PUT IN MY NAME AND PASS WORD AND THEY SAY ITS WRONG???? THEY ARE WRONG I DO KNOW WHAT MY NAME IS AND MY PASS WORD!!! DOLLAR GENERAL GO TO HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The steps are beyond annoying, so much redundancy and confusion to get to the actual coupon
Your website doesn't even work. Go out of business again already.
COME ON GET DISLIKES
I can understand rules but you have trouble downloading app and you ask for help they yell I am going too help this time and doing so embarrassing you the whole time like your stealing is so down grading I thought comester serving was to be nice how embarrassing you the whole way how is that being nice
Hello Marty! We are sorry to hear you are having difficulty downloading the app. We apologize the store could not be more helpful. Please share with us the store address location so we can better educate our staff. Were you able to download the app successfully or do would you still like some assistance?
This is ridiculous Please stop this I can't do this
It sucks
Hey! We're sorry this video and our digital coupons suck. We truly value your feedback and shared your comments with our team to review. If you have any questions or would like in-depth explanations about our app and digital coupons, please call us at 1-800-576-4377 or private message us on any social media platform and we'll help you any way we can. Please note, Case#58811528 for this feedback. Have a good weekend!
I’m a younger dude in tech and this is dumb… what they are doing is trying to find ways to analyze you as a shopper further by gathering more data from your shopping habits. It’s stupid I know but this what those rewards and coupons amount to now. Without the app the they can’t collect on your data. Imagine clipping coupons like in the old days well… who’s buying what? What’s the demographic??? What items are those demographic purchasing??? It’s all about targeted marketing. This way Kroger and other rewards or coupon apps can go to the manufacturer or distributor and say hey look we got this set of data that will interest you at $$$$. It comes down to money.
Yes it’s stupid and sometimes the process does not work.
Yes-- RIDICULOUS !!! i do it on the computer---- then have to do it again on the android phone!!!
Hi, and God, and Jesus bless y'all. 🧋🥪🍟🍰🍻🍦🥃🎂✝️🏸