Це відео не доступне.
Перепрошуємо.
How Indian Food Delivery Apps Are Designed to Exploit Workers
Вставка
- Опубліковано 18 лис 2022
- In part 2 of the Baited series, we explore how food delivery apps are offering customers superfast deliveries at the cost of the well-being of delivery workers.
'Baited' is a four-part docuseries on how rapid datafication is amplifying social inequalities across India.
Credits:
Journalist: Ayesha Minhaz
Cinematographer, Colorist: Vijay Tomar
Additional Cameraperson: Janhavi Asthana
Scriptwriter: Bhavna Kankaria
Editor: Madhurima Basu Roy
Graphic Design: Pratik Bhide
Motion Design: Arijit Sinharoy
Background Score: Rajarshi Sanyal
Music Mixing : Shwetang Shankar
Sound Mixing: Sujan Sengupta
VO: Shrishti Malhotra
Subtitling assistance: Rohitha Naraharisetty
Visual Researcher: Chandrika Mairh
Special Acknowledgement: Mohammad Sajjad Hussain - Doctoral student, Delhi School of Economics, working on ‘Platform Economy and Labour with focus on food delivery workers’.
Art Director: Neha Shekhawat
Executive Producer: Afza Shireen
Series Directors: Karla Bookman, Neha Shekhawat, Shrishti Malhotra
Don't forget to subscribe to our channel:
www.youtube.co...
Check out our website: theswaddle.com/
Instagram: / theswaddle
Twitter: / theswaddle
Once I found out how important rating is for these online service providers I always make sure to give five stars immediately after making payment
Why are there almost no delivery workers who are females??
@@sohit7706 these online delivery services entail going to strange places and meeting strangers. You should ask this question the day it becomes safe for women to go out
@@swatisaini6447 Isn't going to strange places and meeting strangers dangerous for men too? A lot of these delivery boys were killed while doing delivery, a lot has been framed, a lot has been mocked. Don't you girls want equality. You want all the benefits without having the struggles. All delivery boys are doing their job bcs they have a family to feed and it is their responsibility. Oh I forgot girls don't have financial responsibility. So they do easy jobs.
I never knew that honestly. Now I feel bad. I would have rated everyone if only I knew it affects how they are paid. Never really thought of it either.
@@surakshaguragain5538 I didn't knew either then mohak mangal made a video about it. From then on I immediately give full rating unless driver mis behaved with me
The realisation of this hits like a truck! These companies often boast about their 10-30 min services without taking in account that their delivery staff has to often travel in awful traffic conditions at unsafe speeds to meet their arbitrary rules. Really wish for better workspace norms for gig economy employees.
There is really something so flawed with how these delivery apps work. I always wonder about finding the location and how many workers struggle with that every single time. I can't imagine how frustrating it must be, and I do think delivery apps/this kind of techification makes us sympathize less and less by dehumanizing the workers.
100%
It's crazy how much we depend on these people, and at the same time undervalue them so much
@@aashnasharma4738 ans there are videos which resurface every few months. Some female misandrist mistreat them, talk rudely, arrogantly and charge false case of harrasment against them.
So happy to see this topic being addressed! The gig economy is doing less favours than we think it is. Even with a certain Service based App.
Swaddle we all believe in you and have high hopes from u.....You could be a revolutionary channel for the modern India..Never stop making such amazing content 👌 👏 👍
This video needs to reach the masses who end up misbehaving with delivery workers.
This is an excellent video, really captures the plight of delivery "partners" in India and the whole independent contractor shtick that keeps companies from doing the bare minimum for their employees. Keep it up.
What you're saying is just the tip of the iceberg I'll list more
1.if you deny 5 out of 150 orders your will be blocked, no more work
2.if you cancel order for any reason no matter what they'll charge 800-1500
3. Team leader treats you like shit, if we complain them anything, they'll blame the delivery executive only & says it's companies policy
4. For better badges you must work 7Pm-9Pm shift they don't care you worked from 7Am to evening 6Pm. You won't get proper badges unless you work 7pm to 9pm
5.Ratings we give to restuarants & customers won't make any difference, they're just for namesake. Customer is always right. They won't take any action
6. If we complain to Zomato customer care, they'll give a generic response instead of solving issue
7. suppose if the app says it's 3Km the original distance will be 5Km, if we complain they say it's app policy.
8. Literally they're treating us like Trash & Slaves
9. I stopped working them after joining 6 months back
10. FOR Every 40 minutes we have to submit Selfies with bike/bag/t-shirt otherwise blocked
11. If Zomato charges the customer ₹31 we only get ₹22 out of it, but they lie to customers, about giving all the money to the delivery partner.
12. No matter what we must not complain about anything, otherwise, the I'd will be blocked & we'll have no work
13. Restaurants ask us to write Zomato id, order id, phone number, before taking the order.
14. Wrong distance calculation. We always end up traveling more distance than shown distance on App
15. At the end of the gig they'll leave us 15-20Km away from the assigned area, so we've come back from those long distances to reach home.
16. I don't know about Swiggy But Zomato treats delivery people like slaves
I saw these guys trying to deliver food while roads had turned into rivers here. It takes a special kind of entitled narcissist to first order food in such conditions and then yell at the delivery guys when they get late and give them poor ratings
I heard of an App introducing Intercity Delivery. Interesting concept in principle but it’s going to be a taxing for everyone in the supply chain.
Employees in the gig industry must form their own Unions, if they haven't already, for workers' solidarity and to have their demands heard and met.
The consumers need to be magnanimous in their approach while dealing with such workers, as their work regime is extremely rigorous. A little late in delivery shouldn't be a reason for giving low ratings.
Lastly, post delivery, the consumer must send their feedback as well, for good or for worse. Sending feedback not only helps the workers, but also helps the employer to assess as to which employee is deserving of raise or reprimand.
P.S. Plaudits to the editing dept.
gonna rate every single delivery 5 stars now..... don't know what else we can do 😞
Belive me I had actually been doing this for my long travel between my full-time work an d home as they are 25 kms apart. And these delivery apps including Uber and ola are nothing but hellhole. These people should be charged with criminal offences they don't provide social security and they don't have any annual bonus, nor any security if they get injured in their work and those who even say they earn 25,000 it's not even that because what they don't take in is the expenditure of the vehicle it's maintenance, no EPF, no Insurance, no gratuity, no ESIC, it's nothing but a hellhole.
The catch is these exploitative platforms refering them as delivery 'partners'. And not an employee
Just notice, Swiggy will promptly ask you to rate the restaurant but not so prompt for rating delivery partners.
Carl marx capitalism clearly in food delivery industries..
Thank you for effort
Zomato thab v loose ma ha
Though i do not agree with many content posted on swaddle but i must say kudos to them for raising this issue.....very nice work swaddle...keep it up
This issue needs to be talked more.
This is extremely sad... All I thougt initially when these food delivery apps started was some people will get source of income and some people will get home delivery...good for both... But all this is depressing... Thank you team Swaddle for doing this video...
Please tip your delivery person especially when they deliver in high traffic/rain conditions. And tip them directly in cash, not through the app where a chunk of it is cut
Why are there almost no delivery workers who are females??
Bcz it is a tough job and how can you expect a female to do such a tough job? It is considered as a misogyny.
@@kamartaj3010 nope what you said there, sir... Is misogyny
I nwver say anything to any deliver driver. Whenever there is any problem i straightaway talk to customer care because i know how these corporates must have been treating these poor delivery person
What a failure of the Indian labour ministry!
Why are there almost no delivery workers who are females??
@@sohit7706 I'm sure there's few of them. If I had to guess why there aren't many: poor working class women have lesser access to bikes & being taught how to drive & navigating public spaces, lack of washrooms etc...
@@NM-yy4hf In my 5 years of ordering more than 1000 times. I have never met a single female delivery worker. Do you think all males working have access to bikes?. I don't think your reasoning is correct. The answer to this question is bcs this a hard job and women don't like doing hard jobs.
@@sohit7706 yeah, say that to female laborers who work in sun, and carry blocks of cement, and rocks around. I am sure you have seen them if you have eyes. Those are the type of jobs nobody really chooses as a first option, neither male nor female. Would you work as a laborer? Please do cause you are a man who is supposed to like doing hard jobs, your words not mine. Quit your job and do that instead. Do you think people do those jobs because they love doing them? Besides, if you have female delivery workers in a country like India, they will have to be on their toes to be able to travel to unknown locations of strangers, given rape and sexual assaults throughout the country? WhY NoT WoMeN.
@@sohit7706 ok dont think
Eye 👁 opener
Those conversations with delivery agents can be edited better. Thiis situation continues until the strict policy comes
I also wants to suggest people to don't tip the dilivery guys over the app. They never gives evem a rupee to them. If you like the experience then you should give it to them directly. Its so inhumane how these don't even provide them the money the customer wants to give them for their hard work.
They give i think but apna commission tax katke.
We liberlised our economy, privatised the businesses , just to put the system into hands of capitalist class.
With this new system unfolding, i am actually realising how exploitative market economy is.
Govt. Has refused to take care of the citizens. Left them at mercy of these "NEO ERA EAST INDIA COMPANY(EIC)".
These classes earn very little to take care of their family.
Funny thing is, service consumers are given option to judge their service and give feedback which decides their fate.
Companies do not have to worry as they are earning their share in profit and have reason to blame these GIG workers to poor service delivery , thanks to rating and feedback by customers.
I wonder how they run their home in these inflationary times.
I am worried how their kids study , How they access good health care and manage to pay medicine bills of elders , how they manage to eat 3 times square meal a day, how they access affordable electricity, water and gas connections, how they ensure a dignified life of themself and their loved ones.
So sad yaar even I have done this deliveries persons sometimes from now I will not do that ❤😢
sad part is that the customers don't even try to put themselves in the shoes of the delivery people who go through so much traffic and sometimes bad weather conditions to deliver our food before they start pouring out all their anger at the workers for a late delivery
Such an important conversation!!!!
Incredible content
This voice seems like sonam kapoor's ❤❤🙏 btw swaddle beautiful that you are doing work never stop doing this brilliant 👏 work in my clat entrance exam swaddle ka reference liye tha law waalo ne I was feeling proud and exhilarated
we need urgent class consciousness in the proletariat mass over the imperial peripheral nations, imperial core labor aristocrats does not care about the 3rd world working class.
😆😆😆
Arey! Kehna kya chate ho?
@@ZarathustraSpeaking go finish your homework kid
And if u r not a kid, who is unironically asking what I meant,then I feel sorry for u
@@shushunk00 don't, just feel sorry for urself
@@ZarathustraSpeaking ki ye ameer log especially ye developed nation ki company ko apne labour class se koi farak nhi padta. apne yahan ke court me inko koi leke jaata nahin.
class consiousness is basically ki jo working class hai unko ye samjhna padega ki jo owner class ya keh lo rich (not average rich neighbour but jo log big company owners hain) unka kaam hi chalta hai labour class ke kaam se jiske bina voh profit nhi bana sakte. working class ko ek dusre ko blame karne ke bajae asli class enemy ke against ek saath khade hona padega.
baaki ik tum genuinely interested nhi the to understand. this is un logo ke liye jinko actually shushunk ki baat nhi samjhi
true.
Yes true
Only solution is minimum, respectable wage - something which the capitalism-political nexus will never allow!
Capitalist startup tech bros: Capitalism creates job opportunities and innovation
The job opportunities and innovation:
jaldise he/him likh deta hu , taki me bhi intellectual banjao ga ,
4:28 Is there any logic behind such complaint? Why should he get an incentive on 19 orders when he has agreed to getting them on 20? Such people simply don't wish to put due effort in their jobs. There might be valid complaints, but this definitely wasn't one. Discredit the whole premises of this documentary. No wonder our country is still in the dark ages.
@typha4351 Oh I see. If that's the case, then the issue should have been framed better by that man. Anyways, thanks for the explanation.
But they have atleast work to do. Something is better than nothing.
It's like giving a hungry person rotten food and boasting about it.
@@ZarathustraSpeaking
1. They are voluntarily taking this work.
2. They would remain unemployed otherwise.
@@ZarathustraSpeaking Better than dying of hunger. Also they are able to feed their families.
@@sohit7706 ofcource but they will never take it as a charity because it's not, they'll take as what it is - Mockery of Poor. It'll fill the recipient with humilation and rage. So when the time come they would not show any sympathy/greatfullness towards the donor.
Though it's not like it matter for companirs.
@@ZarathustraSpeaking Having a job and able to eat itself is good enough for many of these indian. Do you how many children die of hunger and malnourishment in india each year.
It's kinda strange hearing about "Exploiting" from swaddle, who exploits its own audience.
Eyy .. you are chamcha of swaddle, you should not talk like this
It does how?
@@yura_092 I didn't commented to have a conversation in UA-cam comments
@@ZarathustraSpeaking k then dont reply
@@gampa_10_31 now you gonna tell me what to do and what not to? 😡
Stop mansolaining here 😡
not understanding economics is a highly leftist trait
Has anyone ever got caught watching porn?
Telugu ppl like here