Driving digital transformation in financial services with AI-powered ITSM

Luc Roi and Anand Elangovan, Freshworks
In an era where digital transformation is no longer a choice but a mandate, the financial services industry stands at a critical juncture. With only 27% of financial institutions effectively executing their digital strategies, there’s a pressing need for innovation and efficiency. This session explores the intersection of AI and ITSM in revolutionising the financial industry’s digital landscape and explains how organisations can overcome operational challenges, enhance customer experiences, and drive sustainable growth.