itSMF UK
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SM Forum: Health & Wellbeing at Work - Your Secret Superpower... Hannah Holden
Your Secret Superpower to Stop Stress in its Tracks - Hannah Holden, Stress Mastery & Burnout Prevention Expert
“Just calm down!” Has that ever worked for you? No, me neither!
You might already know that you can’t just think yourself out of stress. But did you know that stress impacts your body as much as your mind? And did you know that there are some very easy ways to reduce its effects? In this talk I will be teaching us some quick hacks that use the body to calm the mind in an instant.
BIO:
Hannah empowers tech professionals and consultants to mindfully navigate stress and prevent burnout so they can be more impactful at work, present with their family and live a healthier, happier, more purposeful life. Hannah integrates her 20+ year career in Tech and consulting, her passion for biology and neuroscience and her in-depth knowledge of yoga to bring you new ways to navigate stress and prevent burnout.
Переглядів: 19

Відео

SM Forum: Health & Wellbeing at Work - Harnessing Resilience Strategies for Thriving... Sarah Morgan
Переглядів 18914 днів тому
Harnessing Resilience: Strategies for Thriving with ADHD in the Workplace Sarah Morgan, Luceat Coaching Building resilience is critical for navigating today’s demanding work environments. Neurodiversity, such as ADHD, brings unique strengths and challenges to the workplace, often requiring added resilience to thrive in dynamic environments. This session dives into practical strategies for manag...
SM Forum: Health & Wellbeing at Work - Menopause and Mental Health - Helen Morris
Переглядів 2114 днів тому
Menopause and Mental Health Helen Morris, The Aware Mind In this session I explore and discover how and why menopause has a major impact on women’s mental health and why this is not just a women’s problem. All women will experience menopause, but you may be unaware of what symptoms are likely to affect you. I also consider what we can all do to support women in this period of their lives, and w...
SM Forum: Health & Wellbeing at Work - Back to Business - my Healing Story Milla Kuosmanen
Переглядів 1614 днів тому
Back to Business - my Healing Story Milla Kuosmanen, Tosibox I burnt out in 2020 and I want to share my healing story. In this session you will learn what led up to my burnout and how I started my recovery journey to get “back to business”! I will help you recognise the warning signs in yourself and others and inspire you with ideas on how to prevent burnout. BIO: Milla has strong experience in...
ITSM24 Conference & Awards video edit
Переглядів 1642 місяці тому
Working with our event AV Partner Lemonzest, we've prepared a short video to celebrate the ITSM24 Conference & Awards this week. We've received amazing feedback so far and are already working on how we can make ITSM25 even better when we move to Milton Keynes - www.itsmf.co.uk/itsm25-conference-awards/.
10 Reasons to attend ITSM24!
Переглядів 366 місяців тому
ITSM24, our annual Conference & Awards, returns to Reading on 11-12th November 2024. With more than 50 presentations from across the industry plus the Professional Service Management Awards, #ITSM24 offers a plethora of great content, discussions and networking opportunities. Check out our conference agenda here: www.itsmf.co.uk/itsm24/
Advanced financial forecasting for budget and cloud costs - Michela Bragagnolo & Tal Strauss, ECB
Переглядів 247 місяців тому
In the ever-evolving landscape of financial services, precise and dynamic financial forecasting has become essential. This session delves into the complexities of budget and cloud cost management within the financial sector, exploring advanced methodologies and innovative approaches to forecasting. Join Michela Bragagnolo and Tal Strauss from the European Central Bank as they guide you through ...
Driving digital transformation in financial services with AI-powered ITSM
Переглядів 1117 місяців тому
Luc Roi and Anand Elangovan, Freshworks In an era where digital transformation is no longer a choice but a mandate, the financial services industry stands at a critical juncture. With only 27% of financial institutions effectively executing their digital strategies, there’s a pressing need for innovation and efficiency. This session explores the intersection of AI and ITSM in revolutionising th...
DORA and operational resilience in the financial services sector - Ketan Patel, Brillio
Переглядів 327 місяців тому
What does DORA compliance really mean for banks and financial services, and what are the implications for service management?
LLM-powered AI agents in financial services - Duncan Watkins, Forrester Research
Переглядів 3377 місяців тому
AI-powered assistants are helping firms automate processes, streamline workflows, and free up valuable human resources. This leads to cost savings and a more efficient workforce. In this session, we will walk through some of the key tasks that AI agents are now undertaking, the areas in financial services firms they are being deployed into, and the use cases AI agents are beginning to fulfil.
itSMF UK 2024 Membership Benefits Overview
Переглядів 1308 місяців тому
itSMF UK is the country’s leading membership association for service management professionals - with members ranging from individual service management practitioners to large multi-national organisations. We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we have followed a path of enric...
The global state of SIAM 2024
Переглядів 888 місяців тому
Claire Agutter and Stephanie Ward from Scopism provide an overview of SIAM adoption based on global research. They will discuss building an effective business case for SIAM, as well as sharing resources that will support practitioners at any stage of their career. The session includes: Who’s adopting SIAM, where, and why? How do you build a business case for SIAM? How is SIAM evolving? An overv...
Key factors for a successful SIAM implementation
Переглядів 1088 місяців тому
Key factors for a successful SIAM implementation
ISO20000 Part 14: a standard for SIAM
Переглядів 428 місяців тому
ISO20000 Part 14: a standard for SIAM
SIAM implementation in the government sector
Переглядів 668 місяців тому
SIAM implementation in the government sector
Remodelling healthcare’s service management framework to tackle modern cybersecurity challenges
Переглядів 529 місяців тому
Remodelling healthcare’s service management framework to tackle modern cybersecurity challenges
Healthcare of the future: radical transformation or incremental development?
Переглядів 419 місяців тому
Healthcare of the future: radical transformation or incremental development?
User-centred design at Digital Health and Care Wales
Переглядів 569 місяців тому
User-centred design at Digital Health and Care Wales
Service design and transition for a product-led world
Переглядів 1729 місяців тому
Service design and transition for a product-led world
How NHS communities are tackling the challenges faced by modern service desks
Переглядів 329 місяців тому
How NHS communities are tackling the challenges faced by modern service desks
Human centred design for ITSM
Переглядів 479 місяців тому
Human centred design for ITSM
Digital acceleration: taking the next step on the service management maturity curve
Переглядів 4711 місяців тому
Digital acceleration: taking the next step on the service management maturity curve
Managing skills and expectations for the 'digital native'
Переглядів 2411 місяців тому
Managing skills and expectations for the 'digital native'
Why do we need so many systems?
Переглядів 3311 місяців тому
Why do we need so many systems?
Is there good practice for IT service management in education?
Переглядів 6511 місяців тому
Is there good practice for IT service management in education?
Masterclass Overview - Major Incident Management
Переглядів 97Рік тому
Masterclass Overview - Major Incident Management
Masterclass Overview - Major Incident Management (Detailed version)
Переглядів 366Рік тому
Masterclass Overview - Major Incident Management (Detailed version)
Masterclass Overview - AI Feasibility
Переглядів 27Рік тому
Masterclass Overview - AI Feasibility
Masterclass Overview - Change & Release Management
Переглядів 117Рік тому
Masterclass Overview - Change & Release Management
Masterclass Overview - Knowledge Management (KCS)
Переглядів 91Рік тому
Masterclass Overview - Knowledge Management (KCS)

КОМЕНТАРІ

  • @StevieMusk
    @StevieMusk 5 місяців тому

    Hello, are the plans to run another one of these masterclasses?

    • @itSMFUKforum
      @itSMFUKforum 5 місяців тому

      Hi Stevie, thank you for your comment. Yes, we're looking to schedule this Masterclass again in 2025 - the event calendar on our website will be updated during October. There is also the option of running a dedicated event if you have a small number of people interested, you can contact us via the website if you'd like us to keep you updated.

  • @JimWatson10
    @JimWatson10 Рік тому

    very well explained! Thank you!!

  • @OldScientist
    @OldScientist Рік тому

    Dangerous nonsense. There will be global starvation if fossil fuels are eliminated. At risk in coming decades will be half of the world’s 8.5 billion to 10 billion people who are fed by crops grown with fertilizers derived from fossil fuels. Getting to Net Zero by 2050 would cost $9.2 trillion a year globally (McKinsey). That's not going to be good value for money. That's nearly one-tenth of global GDP. That money would be better spent on a myriad of things including educating the fifth of humanity who are illiterate and represent a 7% annual loss to the world's economy. Any country that attempts it will be indebted or impoverished. Example: For the UK to reach net zero by electrification of its transport fleet and heating system, it will require a tripling (as a minimum) of its current electrical generation capacity among other things. This will essentially require the UK consuming all of the current global supply of copper and other rare metals for the next 25 years. The cost will be unaffordable and the skilled manpower levels unattainable. And that is just to eliminate the 1% of the global CO2 emissions that the UK is responsible for. So times that by 100 for the Earth. 10,000 child slaves in the cobalt mines of the Congo not enough for you? Make it a million. Imagine all the human suffering and environmental damage done from all that resource extraction! An electric vehicle requires 6 times the mineral input compared to a conventional one, and the carbon cost is greater until you reach 80,000 miles. Production of all of these minerals has been mastered by China: a totalitarian communist regime that thinks nothing of the mass murder of its own citizens, imagine how much it cares about the rest of us. And why are we embarking on this great net zero crusade? For what? So someone can virtue signal by driving around in a Tesla. Maddeningly, there is no climate crisis. The Earth was warmer in the recent and distant past.

  • @nelsdraft7747
    @nelsdraft7747 Рік тому

    🌹 *PromoSM*

  • @marcmacdonald1345
    @marcmacdonald1345 2 роки тому

    Great presentation Claire amazing to see how far this has developed and the benefits it brings to both customers and BT

  • @TheDytheria
    @TheDytheria 2 роки тому

    I like this model - is there a place where i can find the capability criteria for each of the 34 practices?

    • @itSMFUKforum
      @itSMFUKforum 2 роки тому

      Hi Stefan, unfortunately we're not able to share these directly. However, you can find some examples (along with further information) in this document on the Axelos site: eu-assets.contentstack.com/v3/assets/blt637b065823946b12/bltc4d875b75a1442ce/618029daa0038563ae7fdbd6/An_Overview_of_the_ITIL_Maturity_Model.pdf

  • @luismoran2014
    @luismoran2014 3 роки тому

    Congratulations on your excellent online conference 2021. 👋

  • @mikeclerkin
    @mikeclerkin 6 років тому

    Good advice! It's interesting the piece about the presentation layer. The Service Catalogue doesn't have to be one thing, as in one document, but tailored at the presentation layer for the audiences. Would also like to hear you discuss how to align the outputs of relevant Service Design and Service Transition processes with Service Catalogue Management

  • @kashifhussain5903
    @kashifhussain5903 7 років тому

    Bossing it everywhere!! 😃