How To Deal With Difficult Clients Instead of Firing Them
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- Опубліковано 5 вер 2024
- Ready to fire your client? Before you do, watch this 5 minute video on alternatives to firing your client that might actually be a better solution.
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Host: Chris Do
Producer: Mark Contreras
Cinematographers/Editors: Stewart Schuster, Ricky Lucas, Jona Garcia
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I think it is really underestimated how much experience it must have taken Chris to present such a hard conversation in such a way that it addresses the problem without pointing any fingers. I think it is underestimated how much of a word wizard Chris ACTUALLY is. I can see that now because this week i learned how much i am not (:
Chris is a wordsmith. He's the kind of person you would want to have a conversation with.
I've learned how to approach difficult conversations with sincere and genuine communication from him.
I thought Grant Cardone was great at sales, until I found Chris.
who you are is a reflection of your life experiences Tomi. I have learned from some of the best people, and have had many opportunities to practice in business, in classrooms with my students, during live role plays. just remember, at one point in my life, I shied away from speaking and did my best to be invisible.
Uggh we just went through this with a client and during the options portion she blew up in a fit of anger. Called names, acted like a child. Demanded special treatment and even asked us to remove another client off our calendar for her. Insanity.
She’s fired. Lol
That's not difficult, that's just being a female
My definition for "difficult" would be: when do I let go of a project that no longer represents the quality work I do, and how will this work represent me after publishing. At the end of the day when final product is turned in and it does well, the client wants all the credit, but if it does bad everyone blames the designer.
Need Chris in my back pocket. Any books I can read on articulation? He makes it look so easy I love it. Thanks Futr 🙏🏽
if I come across one I'll let you know. the best way I know how is to be around people you admire who are good communicators. it rubs off.
One thing I am practicing what you do is one sentence one page
Example : I am doing social media marketing
Why, What, where, how
In one sentence
And again
In one page
And update regularly are recording for practice
Similar to each topic
These are 6 mins for every design business / person to keep in their bookmarks, loved the way it brought perspective back into the reaction, and also put the options on the table for all to have an idea of possible outcomes, thus providing options that serves more than one way. Then, wrangling it with a civilized discussion and even having a bye bye dinner. It's an excellent way of addressing a potentially hairy moment 👍
Wow this is well-timed.
I’ve ditched two clients recently & it needed to be done. One did not end very well as the client lost it when I tried to establish boundaries. there was a shift where I was now expected to be an employee rather than a consultant. Wanted me to attend meetings where I was not compensated for my time & upset that I have other clients/job & responsibilities etc... I had allowed this client to underpay me for years due to knowing them from when I first started out which made it difficult to transition out of how we worked together & because of carrot dangling over the years that I now know better not to fall for. I’m in a different position in my life & they will no longer use my talents to piggy back off of to build something for themselves. everything was them doing me a favor (I find clients so you don’t have to) uhh you are my client & the clients you find you need to sustain your business.. & Especially when you don’t charge your own clients enough to pay me what you should! You don’t establish revision limits etc.. Comments like “I have no problem if you use this project for your portfolio.” Uhhh? I don’t care about that? That is not a real incentive for me..
the reality was they were really just taking advantage of me more and more & I’m sure they knew it based off of their reaction of removing me entirely from the “team” & getting rid of my email address at the company that I never asked for & did not want or check since it’s just another email address no one would send anything to me other than the client - who didn’t anyways! He did not like that I asked for emails to be sent to my business email address.
worst part is there are people contributing their own personal time to this business that are not compensated appropriately even worse than I was & he has made obvious this is his business even if it will have been built on the backs of others who are more talented & will likely never be compensated for the time they’ve invested & he will continue to use people for his own gain by promising things to them & a future he cannot guarantee.. & there is nothing holding him to not just letting them go or saying they aren’t team players if they speak up even a tiny bit in the future - if the company ever gets off the ground more.. which is doubtful.. if it does I will not regret my decision I don’t want to work for someone like that as I’ll always be stuck now in a position where I’m so privileged to work for him & never paid what I should be.
It's nice to see somebody gets it. Business relationships are like any other kind of relationship, and interactions with business partners, employees, supervisors, etc are no different than ones with a spouse, sibling or friend. And when things go wrong, a lot of the same reasons apply. Stop thinking in terms of organizations and start thinking in terms of people and their needs...
One thing about the account manager. I wonder if that would actually cause noise in the conversations. Since in both directions, communication is by a 3rd person. If the time-frame already is short, another person in pipe-line doing the intermediar work, will actually make communication longer.
This is 🥇. I’m watching on repeat until this is drilled into my head. Honestly, this isn’t just useful for clients it’s useful for internal teams too - where you can’t fire them and have to work together. The whole “you give us the deadline but not the content and then no time to finish” part is a very real and huge pain and this conversation WILL be used to reset boundaries and expectations for working better with other teams. Thanks Chris
He is a treasure, truly!
Dude this is golden ❤️
It's always amazing learning from this place.
Hey futur team - thanks once again for your content. I was a bit confused when I first time saw your logo at the bottom of the slides. It is just a mush of letters and not recognizable at all. Reminds me of a beer cap but then even these are more unique and better readable. I believe you need a logo which has different states - a responsive logo - just like you wont show a desktop site on mobile.
regards
Nowhere near this point yet but this will be helpful when I get there thank you Chris🚀
You got this!
That 3/2 solution is BOMB!
Thank you for sharing this !
My pleasure!
hi, my boss is my client and he's the worst! so indecisive ... he's the type who goes I'll know what I want when I see it type of client... I need to leave.
Chris thank you so much for sharing this knowledge with the public 🙏 people pay tens of thousands to learn this type of stuff in school
Join us one day.
@@thefutur I see what you did there
You are very good at teaching
Glad you think so!
Fantastic tips!!!! I am very impressed!
Great options. Use some creative way to work things out. Finding diplomatic solution ain't easy, but it's worth it! Btw, gonna remember the "Nuclear option", what a cool name, lol. 😀 💯
Yeah, I really appreciated that wording around the outcome too 😃
Always golden knowledge 🔥 Absolute coincidence, I'm facing this problem today! This helped me decide.
Glad I could help!
Thank you so much this talk gave me the confidence and the right perspective to talk to my long-term difficult client and get closer to a sustainable business relationship
Hey ... can you talk about the xioami new rebrand ( alive ) cause am a designer but i don't get it !
Well i have struggled like 1 year in this condition, we try to agree and always agreed with client but its to much hurt
Brilliant!
i feel like mentioning nuclear option so far upfront gives a bit hostile vibe. I would prolly mention it a bit later in the meeting, if I see him not trying to work things out. am I wrong?
This could be the most important topic right now. It seems like difficult clients are growing exponentially.
Chis Do... Man, Myth, Legend.
Appreciate it
WTF hard clients name IS Thomas! Haha thanks for the copy
Great subject. I think this whole thing was set up just so we can see Jona's longer hair.
Chris is GOD! He knows what story is! Rock ‘n’ Roll maan! Thankyou!
Thank you
A nonjudging, do not assign value! REVELATION!!!
I'm ready to fire a client whose staff member and whose ceo are outright treacherous. I'm leaning to option 3.
I fired a client a month ago 🙃
How was it? 😆
and…?
🚀🚀🚀
If you searched up this video it's time to let the client go.
Do you have advice when they hire sugar babies and you do all the work and get no advancement in your career while they laugh their way sitting in laps getting promoted?
That’s not funny
Sounds weird... "firing a client", shouldnt it be "breaking with a client". They hired you, you are not paying them right.
it's a term industry people use. fire the client.
@@thefutur sorry, none English here, i took it literally