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Hello again what are the necessary matrix, sori metrics call center agents need to maintain everyday? I know many need to ask this question but they are simply lost in translation. Thanks for answering my previous queries.
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Shop in our Shopee store: 🏬
📍 shopee.ph/nayumiceeshop
Follow me on my FB Page: ✨
📍 facebook.com/noemiecantoria?mibextid=ZbWKwL
Hello again what are the necessary matrix, sori metrics call center agents need to maintain everyday? I know many need to ask this question but they are simply lost in translation. Thanks for answering my previous queries.
Hi! It depends on the account but normally, metrics include surveys, average handling time, sales, and more.