10 QUESTIONS I OFTEN GET ASKED ABOUT THE BPO INDUSTRY & MY HONEST ANSWER + ADVICE • NAYUMI CEE 💯

[@Nayumi_Cee]

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[@gilbertginegobis7596]

Hello again what are the necessary matrix, sori metrics call center agents need to maintain everyday? I know many need to ask this question but they are simply lost in translation. Thanks for answering my previous queries.

[@Nayumi_Cee]

Hi! It depends on the account but normally, metrics include surveys, average handling time, sales, and more.