Thank you Darren for the work you put into making these videos. Just when I think I have exhausted your videos, another one pops up. Very informative and a must see if you’re going to a show. Thank you. Mike
Great advice which I hope to put to use as I am in the market for a new caravan, thank you With reguards to helping people make a good purchase I can see many ways this would be usefull and possibly profitable for all concerned, there are so many veriables that need answering and questions a buyer may not of thought of. Because of this a dealer will save time and be presented with a serious buyer and you can make some money out of helping both parties putting your extensive knowledge to good use, figuring out how much people are willing to pay for your invaluable experience !!!
@@aaronmiller3038 yes, I’m hoping it would be cost neutral as I could save time and money knowing what the potential best price would be, I could negotiate on their behalf, I’d say £250, for a days advice, but a lot of the work be already done before we even got to the show.
Thanks Darren for your interesting insight to the Caravan Show and what not to say or do. However, from my experience, having been in Sales all my life, a lot of the problem with so called sales people at the show, is that some know a great deal about the item they are selling but have very little sales experience or good sales techniques. There are many ways you can keep a prospect interested by asking the right questions, being honest and never being frightened to say " I don't know, but I'll check". 😉 Good vid.
Definitely, I always enjoy getting a new question that I haven’t been asked before, after 20 years selling at the shows, there aren’t many, but you never know everything.
Being the intermediary is a great idea. The advice to pay a deposit on the credit card is spot on. I would also advise anyone taking a part exchange caravan in to not do so until the very last minute.
Yes, I starting to think there might be something in the idea, I would be totally independent and un biased, also some people don’t enjoy the negotiation side of it either.
Can I ask does a caravan service get the same attention at a workshop as someone independently coming out and servicing the caravan? New to caravanning and ours has just gone in and I imagine like a garage it will go up on ramps to be checked underneath whereas how would an independant person do this at your home or when in storage? Not criticising- just inquisitive.
@@Bessie66 it completely depends, you’ll get good and bad in both, it completely depends on the person doing the work, rather than the location of it in afraid, there is no direct answer.
Not show related but we did speak on the phone back in I want to say 2018 maybe 17, you had a new Hobby Prestige 620 CL with Alde Heating and I think a French bed instead of the singles for sale, we spoke for a bit and I really appreciated your honesty on things I needed to consider, would have been really easy to sell us that caravan being our first caravan but we ended up stepping away completely from the idea of buying a Hobby and instead brought a Buccaneer Aruba, in hindsight the Hobby would have been the wrong caravan for us
I would have thought there would be a place for the shopper idea, there are an awful lot of people who hate to do deals and get flustered all of which with your experience would make buying more relaxed, one question I would like to be able to email you a couple of technical questions do i need to join your caravan buying group ( as I do not need advice on buying a van) thanks
I would appreciate it as I’m getting a lot of inquiries, I’ve just uploaded a new landing page as I’m adding lots of fault finding diagnostics tools so I expect you’ll see the benefit at some stage, and there are direct different email addresses and a WhatsApp group on there too. Have a look at the new landing page, if you don’t think it is worth it, pop me an email..
Their ( cassoa gold standard) storage facility is still showing as active. That will be good news if they have closed their adria franchise and using the space for even more caravan/motorhome storage as there is a lack of storage space in the Pontefract area. But what about the people who have bought a caravan from them and the caravan is still within warranty. We all know that dealers are reluctant to take on warranty work on units not purchased from them..
Hi Darren a very informative video .I would to make a comment on my experiences with caravan dealerships and I don't include your self I recently traded my poor quality swift and equally poor dealership for a used coachman on the Friday afternoon when I picked it there was lots of coffee and back slapping but on the Saturday morning when notice a dull patch on the side of my new and joy the same salesman were completely uninterested when I complained to a director his reply was I need my salesman out the sales ground he was defending the poor after sales needless to say I will not be buying from dealership again
jeez 20 years and about 32 nec shows of wandering around chatting to customers , never analysed it or used any cunning tactics lol God just the thought of the show makes me feel a tad nauseous, I think you should come work it for us keep your eye in!
There is no such thing in UK law as a 'deposit'. It is simply a part payment for goods and or services. There is a lot of nonsense surrounding deposits and whether they are refundable or not. In consumer law, any payment is refundable unless either some goods or services have been provided, or an item of goods were/are bespoke/made-to-measure where they retailer will have some unrecoverable costs. If only people knew more about the law and their rights under the law...
@@dougle03 I have heard this, but there has to be a system where a ‘contract’ is entered into for both parties. I suppose the unrecoverable cost is time in this case as a product is taken off sale until the balance is paid.
@@atlanticcaravansUK Your sales form is the contract. If you wanted to retain some or all of a contract you'd have to show what material costs you incurred during the time from sale agreement to cancellation. I don't think you'd get any consideration from a judge based purely on taking it off sale as they tend to see that as the cost of doing business. But if you carried out modifications to a van based on the customers demands, then these costs might be considered legitimate for recovery; however you'd have to prove that those works would not have been required if another customer bought the van, so repairs, putting right issues would not be allowed for recovery as it could be argues that you'd have to do that for any buyer. But fitting air-con or something similar probably would be recoverable. I doubt you'd get time valued in a claim, as again, most judges would consider that the cost of doing business... If it feels like it's biased towards the consumer, then you are right, it is. UK consumer law is one of the strongest in the western world. Businesses should be able to assess the risks of doing business and price in those risks, consumers generally can't...
jeez 20 years and about 32 nec shows of wandering around chatting to customers , never analysed it or used any cunning tactics lol God just the thought of the show makes me feel a tad nauseous, I think you should come work it for us keep your eye in! And as a word on the be back bus, the customers don't take into account at an NEC with the stand full of sales people from other dealers the customer who says they will be back mean the salesperson will then be pretty tied to the stand all day on the off-chance they come back at the moment you go for a wander or even to the loo and get collared by someone else lol
We're going. We just tell the salesmen we've only just got a new one and are just being nosey. Usually come away with some gadget we don't need and having met some UA-camrs we watch... Last show was pop up stools and @heyholetstow and @wanderingbird 😊
Thank you Darren for the work you put into making these videos. Just when I think I have exhausted your videos, another one pops up.
Very informative and a must see if you’re going to a show.
Thank you. Mike
Wow that makes a lot of sense.....no no no oh please sell me a caravan. Good vlog
Darren some great info as usual, enjoy your content 😁👍
Great advice which I hope to put to use as I am in the market for a new caravan, thank you
With reguards to helping people make a good purchase I can see many ways this would be usefull and possibly profitable for all concerned, there are so many veriables that need answering and questions a buyer may not of thought of. Because of this a dealer will save time and be presented with a serious buyer and you can make some money out of helping both parties putting your extensive knowledge to good use, figuring out how much people are willing to pay for your invaluable experience !!!
@@aaronmiller3038 yes, I’m hoping it would be cost neutral as I could save time and money knowing what the potential best price would be, I could negotiate on their behalf, I’d say £250, for a days advice, but a lot of the work be already done before we even got to the show.
Thanks Darren for your interesting insight to the Caravan Show and what not to say or do. However, from my experience, having been in Sales all my life, a lot of the problem with so called sales people at the show, is that some know a great deal about the item they are selling but have very little sales experience or good sales techniques. There are many ways you can keep a prospect interested by asking the right questions, being honest and never being frightened to say " I don't know, but I'll check". 😉 Good vid.
Definitely, I always enjoy getting a new question that I haven’t been asked before, after 20 years selling at the shows, there aren’t many, but you never know everything.
Sound advice as always - we are going again this year.
Being the intermediary is a great idea. The advice to pay a deposit on the credit card is spot on. I would also advise anyone taking a part exchange caravan in to not do so until the very last minute.
Yes, I starting to think there might be something in the idea, I would be totally independent and un biased, also some people don’t enjoy the negotiation side of it either.
Its a great idea in theory but very few would want to pay for it.. but those newbies might work for
Can I ask does a caravan service get the same attention at a workshop as someone independently coming out and servicing the caravan?
New to caravanning and ours has just gone in and I imagine like a garage it will go up on ramps to be checked underneath whereas how would an independant person do this at your home or when in storage?
Not criticising- just inquisitive.
@@Bessie66 it completely depends, you’ll get good and bad in both, it completely depends on the person doing the work, rather than the location of it in afraid, there is no direct answer.
Not show related but we did speak on the phone back in I want to say 2018 maybe 17, you had a new Hobby Prestige 620 CL with Alde Heating and I think a French bed instead of the singles for sale, we spoke for a bit and I really appreciated your honesty on things I needed to consider, would have been really easy to sell us that caravan being our first caravan but we ended up stepping away completely from the idea of buying a Hobby and instead brought a Buccaneer Aruba, in hindsight the Hobby would have been the wrong caravan for us
Yes, I remember, I sold it eventually..
It’s not just about shopping around for price! Think about locality are you happy going back to this particular dealership for warranty work?
A caravan broker. Why not? Plenty of car brokers about on the internet. It seems very popular for cars
I would have thought there would be a place for the shopper idea, there are an awful lot of people who hate to do deals and get flustered all of which with your experience would make buying more relaxed, one question I would like to be able to email you a couple of technical questions do i need to join your caravan buying group ( as I do not need advice on buying a van) thanks
I would appreciate it as I’m getting a lot of inquiries, I’ve just uploaded a new landing page as I’m adding lots of fault finding diagnostics tools so I expect you’ll see the benefit at some stage, and there are direct different email addresses and a WhatsApp group on there too. Have a look at the new landing page, if you don’t think it is worth it, pop me an email..
After checking the website of my local adria caravan dealer ( Pontefract ) their site is displaying PERMANENTLY CLOSED. I don't know why this is.
@@daletinsley2954 oh dear, doesn’t sound good..
Their ( cassoa gold standard) storage facility is still showing as active. That will be good news if they have closed their adria franchise and using the space for even more caravan/motorhome storage as there is a lack of storage space in the Pontefract area. But what about the people who have bought a caravan from them and the caravan is still within warranty. We all know that dealers are reluctant to take on warranty work on units not purchased from them..
White Arches is very near to me and they went into administration early this year. Administrators did find a buyer, I would be wary.
@@clanmac66 yes, Spinny bought it I believe, it was just a name that popped into my head at the time, I did think I perhaps shouldn’t have used it..
Hi Darren a very informative video .I would to make a comment on my experiences with caravan dealerships and I don't include your self I recently traded my poor quality swift and equally poor dealership for a used coachman on the Friday afternoon when I picked it there was lots of coffee and back slapping but on the Saturday morning when notice a dull patch on the side of my new and joy the same salesman were completely uninterested when I complained to a director his reply was I need my salesman out the sales ground he was defending the poor after sales needless to say I will not be buying from dealership again
No.1 question. Why is there no manufacturer that will guarantee 💯pc a caravan is waterproof? Simples?
That would be the holy grail, it’s just not achievable I’m afraid.
We’ll buy one if they are having a 50% discount sale. 😂😂
You never know.. times are hard.
Another great video, its a shame you're so far away as i'd buy from you.
Thanks, appreciate it..
jeez 20 years and about 32 nec shows of wandering around chatting to customers , never analysed it or used any cunning tactics lol
God just the thought of the show makes me feel a tad nauseous, I think you should come work it for us keep your eye in!
You never know, I’m not averse to tarting myself out.. what dealership are you?
Have a look at this video as well, loads more on the cunning tactics..
ua-cam.com/video/DQEuLzHkCls/v-deo.htmlsi=_EEOdn_-ZryJKawL
sorry you have the paypal button but it will only come up with a card detail option
Oh, I’ll have a look..
Sorted, thanks for pointing that out..
I think to have help from a independent xspert is a grate assets and a grat service ld pay for
Interesting, I always thought there would be some people out there that would find it useful.
we`d like to go and see what we cant afford
There is no such thing in UK law as a 'deposit'. It is simply a part payment for goods and or services. There is a lot of nonsense surrounding deposits and whether they are refundable or not. In consumer law, any payment is refundable unless either some goods or services have been provided, or an item of goods were/are bespoke/made-to-measure where they retailer will have some unrecoverable costs.
If only people knew more about the law and their rights under the law...
@@dougle03 I have heard this, but there has to be a system where a ‘contract’ is entered into for both parties. I suppose the unrecoverable cost is time in this case as a product is taken off sale until the balance is paid.
@@atlanticcaravansUK Your sales form is the contract. If you wanted to retain some or all of a contract you'd have to show what material costs you incurred during the time from sale agreement to cancellation. I don't think you'd get any consideration from a judge based purely on taking it off sale as they tend to see that as the cost of doing business. But if you carried out modifications to a van based on the customers demands, then these costs might be considered legitimate for recovery; however you'd have to prove that those works would not have been required if another customer bought the van, so repairs, putting right issues would not be allowed for recovery as it could be argues that you'd have to do that for any buyer. But fitting air-con or something similar probably would be recoverable. I doubt you'd get time valued in a claim, as again, most judges would consider that the cost of doing business...
If it feels like it's biased towards the consumer, then you are right, it is. UK consumer law is one of the strongest in the western world. Businesses should be able to assess the risks of doing business and price in those risks, consumers generally can't...
jeez 20 years and about 32 nec shows of wandering around chatting to customers , never analysed it or used any cunning tactics lol
God just the thought of the show makes me feel a tad nauseous, I think you should come work it for us keep your eye in!
And as a word on the be back bus, the customers don't take into account at an NEC with the stand full of sales people from other dealers the customer who says they will be back mean the salesperson will then be pretty tied to the stand all day on the off-chance they come back at the moment you go for a wander or even to the loo and get collared by someone else lol
We're going. We just tell the salesmen we've only just got a new one and are just being nosey.
Usually come away with some gadget we don't need and having met some UA-camrs we watch...
Last show was pop up stools and @heyholetstow and @wanderingbird 😊
Great tip, always put me off..