Yes and no.. mostly no. Once managers became aware of it and didn’t correct the behavior it became a pacified and therefore a company indirect policy. No not written down and enforced but accepted all throughout the company and only addressed by the company in response to a lawsuit. In that effect the company hold liability for their SAs acts that fall under anti-trust.
i just came across this video. This was my impression of the lawsuit. Like even if Hermes corporate never got involved. It basically became an indirect company policy because corporate never stopped in, so the lawyer could potentially argue that's it's a company policy even if it was never explicit.
@@Buttercookiesssss yes! If they would have just paid them commissions then the game wouldn’t exist. It reminds me of when I worked for Wells Fargo and they did something similar to get bankers to open more accounts that people didn’t really need or want.
Are sales associates paid hourly salary? Not all sales from retail are paid commission in addition to salary right? Wonder how salary from Hermes compared with other non luxury boutique retail stores… just wondering
You're right, I'm either not buying into this new perspective. It's just a twist of words. Hermes basically did the dirty job through the hands of their SAs, by not leaving them a choice to gain their commission any different way than by suckung customers into this "game".
THE COMPANY decided that SA’s do not make commission on highly desired items (aka quota bags) ~ THE COMPANY created this problem. This is a top down issue at its core… Like you said who wants an overly expensive pillow or set of dishes…
That's why in Europe a lot of people got it with no purchase history, purely off of wishlist and waiting. Because you have a mandatory minimum wage and comission is just a bonus.
The reality of the marketplace is that many Hermes items would NOT sell save for the Birkin/Kelly hype. Hermes fine jewelry is crap and does not stand up at auction like other houses. Tableware? Blankets? Shoes? Makeup? Their silks are beautiful, but much of the rest of the merchandise is meh.
@@anyaamasova6607 yeah I have to agree with you there. I think the shoes and scarves would still do very well but the other items wouldn’t sell very well 😅
I don’t ever want to buy a Kelly or a Birkin….so I never plan to be on this game, thank goodness. Although, I really want a couple of their silk scarves lol
I was told that the reason why every now and then you hear someone got a quota bag easily is so that they could say “see! What game? There’s no game…” 😅 but yes I agree they should get paid for all sales
I think you are right to want the associates to be paid. I am not purchasing from Hermes because the “GAME” hurts the consumer. Other brands don’t have to resort to this in order to make sales. So I’ll spend my money elsewhere. ❤
Yes game or no game I do think it would be nice for them to get paid. And yeah it’s nice to walk into LV or Gucci and be able to buy whatever you went in there for on the first try 😅
Zoe Babe in one video you hit the nail on the Head Sista! and on top of it all We want to play because it’s addictive, Highly addictive 😉 ie: I have a horse Saddle on the way and No….I don’t own a Horse
Great video had no idea there was a current lawsuit! It seems as though there could be some confusion or lack of understanding that grew from the possible situation in regard to "the game". I think whether Hermes allowed it or whether is started from the SA's from a business stance it is very strategic and smart. It's hard to say exactly because some of the Hermes origin and history has stated this was a strategy even in Hermes early days. Also in regard to the SA's not getting commission for the sales of their flagship bags, is this disclosed to the SA's upon their acceptance of the position? because if it is and the SA's are aware that is Hermes policy I personally could not hold that against Hermes.
@@cozee.coffee thank you! And they are aware of it now. So it’s fair in the sense that they “know what they are signing up for” but I’m still on the fence about it because I feel they do deserve something when those bags sell. Still no updates on the lawsuit! I’ll keep en eye out though 😉 thanks for watching!
It is a beautiful scarf, and a work of artisanship, especially when compared to many of the current offerings. As a longtime sewist and even hand-dyed "silk-ist"...please have it framed with a UV-resisting glass or plexiglass. You might wish - down the road - you'd worn it afterall, if you begin to get fading. (Also, it will get dusty, etc., the way it is now.) :-(
I’ve heard several times that they make you buy the at the cost of the bag before being offered one, if you’re already willing to spend that much then finding a resell would just mean getting the one you want faster, right?
@@sarcasmallover8999 yeah that’s true. You might end up spending that much anyway so getting it resell may be the better option. Just depends on if you want it new or not.
Hermes’s leather craftsfolk do not make enough Birkins and Kellys to satisfy demand. The SAs earn different commission on various items in the store depending on their department (like everything in commissioned retail sales). And yes, there should be some commission of the quota bags.
I have a vintage Hermes belt, and i love it. The quality is immaculate, and i dare say its of better quality than my newer belts from Gucci and Balenciaga (ive stopped buying from them for obvious reasons) But i probably wont be buying any new Hermes items as i dont want to support this whole idea of not paying commissions to SAs etc
@@asirf.3634 I’m sure Hermes belts are fantastic! Anything leather by them is amazing quality. I too refuse to buy from balenciaga for obvious reasons 😅 and yes! Them not paying the SAs those commissions is the only thing stopping me from buying from them.
it does not surprise me that the sales associates started it. Also at this point the bags don't really sell themselves, the SAs do have to talk customers into playing the game. my opinion on the game was that it felt gross on both sides. Like i don't have to beg Fendi to sell me a basic version of a peekaboo (their birkin equivalent). Or even when i first walked into a store and i'd had the money, they would have sold me an exotic version if they had stock and I asked. The game seems like it's trying to force something that would be built up naturally at any other fashion house.
@ my other issue is I just can’t think of anything else I’d buy? Like I like some of the smaller coffee cups and sushi plates. But other than that maybe a couple scarves and makeup. Their rtw is much my style
I get what you are saying but Hermes allowed it to happen. I think it is shady for both the sale associate and customer. No game here if it happens it happens if not oh well.
@@Sweetlei-ni3ik yeah I think that’s the best way to go into as a customer. Don’t buy anything you don’t want, but hope you still get offered the chance the buy the bag you want
So if the company allowed sales assoc. to have commission on the bags, then they'd sale more bags. It's truly not worth buying things I don't want for a bag that looks A LOT like my grandmas friends wore in the 1970's. This whole thing never made sense to me. It's like the cabbage patch doll, or tickle me Elmo craze that happened. Now you can find those products anywhere, cheap.
@@cinnamongirl5410 they only make a certain number of bags each year since they are handmade so they wouldn’t sell more bags since there is a set number they make each year. They would sell out of the set number and then not many people would buy their home goods and things like that. lol I remember those toys! 😂 I had both when I was little.
It is so bizarre how they even hold on to sales reps at that store if they withhold commissions on a sale. That's like working at the Mercedes dealership and only earning commissions on the cheaper cars you sell. Imagine selling a G-wagon and not earning anything on the sale. Crazy. No one would work there. Maybe sales reps at Hermes should consider switching to a different luxury brand that appreciates their work.
@@smythtracy1 yeah if they all made a movement then I’m sure things would change but getting everyone to agree to do that all at once would be difficult. My Gucci SA used to work at Hermes but moved over for that reason.
@@4theloveofbags900 that’s a good point! They can’t play the game with people who refuse to buy anything but the bag. Though they may never get offered the bag 🤷🏻♀️
Hermes should focus more on the items that people actually want rather than force sales associates to pressure customers to play the game to get the bag they want.
@@msbee4786 totally agree. Instead of making more of the other things that don’t sell as well, they could use that time to focus on making more of the things that do well. Although some could argue it would make them less valuable since they would be as rare.
I don’t think SAs should be given commission on Birkins or Kelly’s because as you pointed out these bags sell themselves. Some people shop at H and do not want a quota bag so they may not want SA pushing those sales. Secondly the competition between SAs would get harder. They may push more expensive bags like exotics skins or more expensive leathers over a traditional Togo version. Lastly, clients don’t have to spend in all categories to be offered a B or K. I know a customer at H who is a school teacher and loves collecting H scarfs. She only buys scarfs and she has a Birkin. So it’s not true you HAVE TO buy pillows and tableware to get offered a quota bag.
@@Karin730 that’s an interesting outlook! I bet the competition would get more intense between the SA’s. It will be interesting to see what happens. If she gives me an update on anything I’ll definitely let you guys know 😊
I just got my birkin 25 yesterday after waiting only for 5 months. I have had only 2 Hermes purchases in the last 7 years, a twilly and oran sandals years a go. So I don’t see a game being played. I don’t have a person SA and was helped by different SA’s. So where is the game?
@@ccloverc5822 oh that’s awesome! Yeah every now and then I hear things like this but for the majority of people, it’s not like that. And this is just what a Hermes SA is telling me.
@@ccloverc5822 it makes complete sense then! The European system and the UK system are much more fair. I love the way of shopping with my SA in the UK. It’s much more relaxed and I know after a year or so I will get offered the bag on my wishlist, and I don’t worry about how much I’ve spent.
In sales your payroll is your culture. Very convenient to push the blames onto the SAs. Even if they didn’t fully realize what the result of their structure would be, they designed and incentivized this culture. Of course its the SAs who executed it. From a commissioned income perspective, there is really no other result to be expected.
I think that’s the fault of the company. Your business model should not be reduced to 2 bags thereby softly forcing consumers to purchase other items. I see so many people rack up on their prespend only to turn around to sell it. Not alll people do this but a lot do. Chanel BV LV etc….sells itself and does not have to tie into their bags. But I get it Hermes is a more traditional conservative brand that may not be the liking to a lot of people as compared to those other companies. Just my opinion
@@francinereap1736 totally agree. Like I said, the game is the game and if you don’t mind it then by all means play, and if you don’t like it don’t play it. But either way I still think commission should be earned. And yes LV doesn’t do things like this and they out earn Hermes. I also think it’s more of a luxury experience to go in and be able to buy exactly what you wanted right away.
I don't think hermes as a company would stay successful and profitable enough to continue to have the means to pay these people, or even operate as creatively as they do and put out the quality level they do, if people just went in for quota bags and all the other stuff had to be discontinued because it didnt sell. The brand would loae value fast and the quota bags would probably be less desirable as well. Idk, this is perfectly fine.
@@eris7070 yeah I don’t think they would do nearly as well if the game went away, but I still don’t know how I feel about it. LV for example out earns them year after year and don’t have quota bags. Same with Gucci and almost all other designer brands. BUT it does make them unique so idk I’m so torn 😅
@@Bird-d3q no because they need manager permission to offer the bag to a customer and the manager looks at the purchase history. I guess you could tip them both though 🤷🏻♀️
I don't love the ethics of the sales associates lying to and manipulating the customers. If we're to believe that this is really true, it means that Hermes does not have control of it's sales associates. That's hard to believe.
I'd argue that there is no better objective indicator of brand loyalty than how much money you give them. That being said, I've never understood the hype around either of these bags. The quality should come automatically with a certain price point, but the design is nothing to write home about. It's even more off-putting when you consider "the game". I am not interested in giving a seller this amount of power over my spending decisions in order to be able to purchase a single item. It's ridiculous and not a sign of a reputable business, in my opinion.
@@kefinkamed it totally proves brand loyalty and if that were the reason for “the game” I’d be ok with it. But the fact that the game has nothing to do with brand loyalty and everything to do with the SAs just trying to make a decent living bothers me.
It's none of our business how much the sales associate gets paid or if they get a commission. The sales associates' salary is not the responsibility of the customer. The sales associate has accepted the job and agreed to work for those wages and commission. If they're not happy, they need to take it up with their management, form a union and not play the customer or quit.
@@marlenepopov8469 yeah I agree it’s not right for the customer either, it’s just so engrained in the “Hermes culture” that I wonder if they will ever get away from it
@@moomin534 oh I’m sure they will. They can afford the best lawyers. But I do wonder if they will lighten up the game at all after the lawsuit is over.
@@zoecarterluxe maybe, but he said that the judge told them to not go through with the lawsuit since they were not doing anything against the law. I think the point was that they could buy a bag easily somewhere else. Since Hermès doesnt hold a monopoly position. Because they files a lawsuit based on something related to that.
Yes and no.. mostly no. Once managers became aware of it and didn’t correct the behavior it became a pacified and therefore a company indirect policy. No not written down and enforced but accepted all throughout the company and only addressed by the company in response to a lawsuit. In that effect the company hold liability for their SAs acts that fall under anti-trust.
@@mc-ge2bt good point! It will be interesting to see what happens!
i just came across this video. This was my impression of the lawsuit. Like even if Hermes corporate never got involved. It basically became an indirect company policy because corporate never stopped in, so the lawyer could potentially argue that's it's a company policy even if it was never explicit.
Even if that's the case, the company forced the employees to do that, as they only get commissioned to sell anything but the Birkin and Kelly.
@@Buttercookiesssss yes! If they would have just paid them commissions then the game wouldn’t exist. It reminds me of when I worked for Wells Fargo and they did something similar to get bankers to open more accounts that people didn’t really need or want.
@@zoecarterluxe i work in a bank and i totally agree. Talking about fair dealing!
Are sales associates paid hourly salary? Not all sales from retail are paid commission in addition to salary right? Wonder how salary from Hermes compared with other non luxury boutique retail stores… just wondering
@@Angieunboxingthey have salary + commissions from everything but bags (any bag in their range, not just BKC)
“Brand Loyalty” is nothing but a mind game. Customers shouldn’t be strung along to prove that they are worthy of a purse.
You're right, I'm either not buying into this new perspective. It's just a twist of words. Hermes basically did the dirty job through the hands of their SAs, by not leaving them a choice to gain their commission any different way than by suckung customers into this "game".
@@VforVanity10 it does make me feel bad for the SA’s and the “game” is such a huge part of the Hermes culture, it would be hard to get rid of it.
It’s not a game. It’s extortion by the essays and that should be illegal and I hope it is found to be illegal.
LYXBAGS I love you so much and watching your videos makes my day brighter
THE COMPANY decided that SA’s do not make commission on highly desired items (aka quota bags) ~ THE COMPANY created this problem. This is a top down issue at its core… Like you said who wants an overly expensive pillow or set of dishes…
That's why in Europe a lot of people got it with no purchase history, purely off of wishlist and waiting. Because you have a mandatory minimum wage and comission is just a bonus.
The reality of the marketplace is that many Hermes items would NOT sell save for the Birkin/Kelly hype. Hermes fine jewelry is crap and does not stand up at auction like other houses. Tableware? Blankets? Shoes? Makeup? Their silks are beautiful, but much of the rest of the merchandise is meh.
@@anyaamasova6607 yeah I have to agree with you there. I think the shoes and scarves would still do very well but the other items wouldn’t sell very well 😅
I don’t ever want to buy a Kelly or a Birkin….so I never plan to be on this game, thank goodness. Although, I really want a couple of their silk scarves lol
@@chinchillin6280 their scarves are so beautiful! 😍 and they do get paid commissions on their scarves so that’s good.
I was told that the reason why every now and then you hear someone got a quota bag easily is so that they could say “see! What game? There’s no game…” 😅 but yes I agree they should get paid for all sales
I think you are right to want the associates to be paid. I am not purchasing from Hermes because the “GAME” hurts the consumer. Other brands don’t have to resort to this in order to make sales. So I’ll spend my money elsewhere. ❤
Yes game or no game I do think it would be nice for them to get paid. And yeah it’s nice to walk into LV or Gucci and be able to buy whatever you went in there for on the first try 😅
It’s not a game it’s extortion and violation of antitrust laws
Zoe Babe in one video you hit the nail on the Head Sista! and on top of it all We want to play because it’s addictive, Highly addictive 😉
ie: I have a horse Saddle on the way and No….I don’t own a Horse
@@JerushaCouture oh goodness! 😅 well you can always return it. And yes it’s definitely an addictive shopping game.
Great video had no idea there was a current lawsuit! It seems as though there could be some confusion or lack of understanding that grew from the possible situation in regard to "the game". I think whether Hermes allowed it or whether is started from the SA's from a business stance it is very strategic and smart. It's hard to say exactly because some of the Hermes origin and history has stated this was a strategy even in Hermes early days. Also in regard to the SA's not getting commission for the sales of their flagship bags, is this disclosed to the SA's upon their acceptance of the position? because if it is and the SA's are aware that is Hermes policy I personally could not hold that against Hermes.
@@cozee.coffee thank you! And they are aware of it now. So it’s fair in the sense that they “know what they are signing up for” but I’m still on the fence about it because I feel they do deserve something when those bags sell. Still no updates on the lawsuit! I’ll keep en eye out though 😉 thanks for watching!
@@zoecarterluxe Absolutely! TYFS!! :)
It is a beautiful scarf, and a work of artisanship, especially when compared to many of the current offerings. As a longtime sewist and even hand-dyed "silk-ist"...please have it framed with a UV-resisting glass or plexiglass. You might wish - down the road - you'd worn it afterall, if you begin to get fading. (Also, it will get dusty, etc., the way it is now.) :-(
@@patricesez good advice! Thank you!
I’ve heard several times that they make you buy the at the cost of the bag before being offered one, if you’re already willing to spend that much then finding a resell would just mean getting the one you want faster, right?
@@sarcasmallover8999 yeah that’s true. You might end up spending that much anyway so getting it resell may be the better option. Just depends on if you want it new or not.
Hermes’s leather craftsfolk do not make enough Birkins and Kellys to satisfy demand. The SAs earn different commission on various items in the store depending on their department (like everything in commissioned retail sales). And yes, there should be some commission of the quota bags.
I have a vintage Hermes belt, and i love it. The quality is immaculate, and i dare say its of better quality than my newer belts from Gucci and Balenciaga (ive stopped buying from them for obvious reasons) But i probably wont be buying any new Hermes items as i dont want to support this whole idea of not paying commissions to SAs etc
@@asirf.3634 I’m sure Hermes belts are fantastic! Anything leather by them is amazing quality. I too refuse to buy from balenciaga for obvious reasons 😅 and yes! Them not paying the SAs those commissions is the only thing stopping me from buying from them.
Just curious do the oran or chypre sandals get commission for the SA?
@@Sandivarx I believe so but I can double check with her 😊
it does not surprise me that the sales associates started it. Also at this point the bags don't really sell themselves, the SAs do have to talk customers into playing the game.
my opinion on the game was that it felt gross on both sides. Like i don't have to beg Fendi to sell me a basic version of a peekaboo (their birkin equivalent). Or even when i first walked into a store and i'd had the money, they would have sold me an exotic version if they had stock and I asked. The game seems like it's trying to force something that would be built up naturally at any other fashion house.
@@hhueter I agree! It makes me feel more high end and appreciated as a customer when I can just go in and buy what I want anyway.
@ my other issue is I just can’t think of anything else I’d buy? Like I like some of the smaller coffee cups and sushi plates.
But other than that maybe a couple scarves and makeup. Their rtw is much my style
I think they should make some commission, even if it is just a flat or small amount for the sale.
@@usagimc yes I agree, doesn’t have to be as high as other items but at least SOMETHING
I get what you are saying but Hermes allowed it to happen. I think it is shady for both the sale associate and customer. No game here if it happens it happens if not oh well.
@@Sweetlei-ni3ik yeah I think that’s the best way to go into as a customer. Don’t buy anything you don’t want, but hope you still get offered the chance the buy the bag you want
So if the company allowed sales assoc. to have commission on the bags, then they'd sale more bags. It's truly not worth buying things I don't want for a bag that looks A LOT like my grandmas friends wore in the 1970's. This whole thing never made sense to me. It's like the cabbage patch doll, or tickle me Elmo craze that happened. Now you can find those products anywhere, cheap.
@@cinnamongirl5410 they only make a certain number of bags each year since they are handmade so they wouldn’t sell more bags since there is a set number they make each year. They would sell out of the set number and then not many people would buy their home goods and things like that. lol I remember those toys! 😂 I had both when I was little.
It is so bizarre how they even hold on to sales reps at that store if they withhold commissions on a sale. That's like working at the Mercedes dealership and only earning commissions on the cheaper cars you sell. Imagine selling a G-wagon and not earning anything on the sale. Crazy. No one would work there. Maybe sales reps at Hermes should consider switching to a different luxury brand that appreciates their work.
@@smythtracy1 yeah if they all made a movement then I’m sure things would change but getting everyone to agree to do that all at once would be difficult. My Gucci SA used to work at Hermes but moved over for that reason.
Well hermes did play into it when they didn't give the SA ANY COMMISSION if they sell a bag !!!
@@sooosuss7154 yeah! I wonder if it was their plan from the beginning to have something like this happen
I always say SA’s only play the game with willing players.
@@4theloveofbags900 that’s a good point! They can’t play the game with people who refuse to buy anything but the bag. Though they may never get offered the bag 🤷🏻♀️
@@zoecarterluxe yes that’s the chance you take.
That’s called extortion and it violates antitrust laws. You’re not that bright.
I have that scarf hanging in my home as well, but in the pink color wave. Was a bear to frame but it is gorgeous in our bedroom.
@@texasgeeg5972 how cool! I didn’t even know there was a pink one. I would love to frame mine on day with a vintage gold frame
@@zoecarterluxe I did ours in an acrylic box frame with a cream colored linen background.
@@texasgeeg5972 oooo!I bet that came out beautiful!
Hermes should focus more on the items that people actually want rather than force sales associates to pressure customers to play the game to get the bag they want.
@@msbee4786 totally agree. Instead of making more of the other things that don’t sell as well, they could use that time to focus on making more of the things that do well. Although some could argue it would make them less valuable since they would be as rare.
It’s unethical and hopefully illegal for associates to basically extort customers.
I don’t think SAs should be given commission on Birkins or Kelly’s because as you pointed out these bags sell themselves. Some people shop at H and do not want a quota bag so they may not want SA pushing those sales. Secondly the competition between SAs would get harder. They may push more expensive bags like exotics skins or more expensive leathers over a traditional Togo version. Lastly, clients don’t have to spend in all categories to be offered a B or K. I know a customer at H who is a school teacher and loves collecting H scarfs. She only buys scarfs and she has a Birkin. So it’s not true you HAVE TO buy pillows and tableware to get offered a quota bag.
@@Karin730 that’s an interesting outlook! I bet the competition would get more intense between the SA’s. It will be interesting to see what happens. If she gives me an update on anything I’ll definitely let you guys know 😊
I wonder how high is the commission that an SA gets from a sale of… let’s say a scarf or shoes.
@@sheonlydances I’m not sure but I’ll ask!
I just got my birkin 25 yesterday after waiting only for 5 months. I have had only 2 Hermes purchases in the last 7 years, a twilly and oran sandals years a go. So I don’t see a game being played. I don’t have a person SA and was helped by different SA’s. So where is the game?
Congrats! Was this in the UK or Europe?
@@ccloverc5822 oh that’s awesome! Yeah every now and then I hear things like this but for the majority of people, it’s not like that. And this is just what a Hermes SA is telling me.
@@Jetsethermes in Holland
@@Jetsethermes thank you very much
@@ccloverc5822 it makes complete sense then! The European system and the UK system are much more fair. I love the way of shopping with my SA in the UK. It’s much more relaxed and I know after a year or so I will get offered the bag on my wishlist, and I don’t worry about how much I’ve spent.
In sales your payroll is your culture. Very convenient to push the blames onto the SAs. Even if they didn’t fully realize what the result of their structure would be, they designed and incentivized this culture. Of course its the SAs who executed it. From a commissioned income perspective, there is really no other result to be expected.
@@dancingoctopus9888 yup I agree. No game would have started if they would have just paid these people commissions.
I think that’s the fault of the company. Your business model should not be reduced to 2 bags thereby softly forcing consumers to purchase other items. I see so many people rack up on their prespend only to turn around to sell it. Not alll people do this but a lot do. Chanel BV LV etc….sells itself and does not have to tie into their bags. But I get it Hermes is a more traditional conservative brand that may not be the liking to a lot of people as compared to those other companies. Just my opinion
@@francinereap1736 totally agree. Like I said, the game is the game and if you don’t mind it then by all means play, and if you don’t like it don’t play it. But either way I still think commission should be earned. And yes LV doesn’t do things like this and they out earn Hermes. I also think it’s more of a luxury experience to go in and be able to buy exactly what you wanted right away.
its so hard to get a birkin
@@Greenaura101 I haven’t tried yet but yes that’s definitely true
I don't think hermes as a company would stay successful and profitable enough to continue to have the means to pay these people, or even operate as creatively as they do and put out the quality level they do, if people just went in for quota bags and all the other stuff had to be discontinued because it didnt sell. The brand would loae value fast and the quota bags would probably be less desirable as well. Idk, this is perfectly fine.
@@eris7070 yeah I don’t think they would do nearly as well if the game went away, but I still don’t know how I feel about it. LV for example out earns them year after year and don’t have quota bags. Same with Gucci and almost all other designer brands. BUT it does make them unique so idk I’m so torn 😅
So what, offer $500 to your SA and bag is yours, right? Ways to go around
@@Bird-d3q no because they need manager permission to offer the bag to a customer and the manager looks at the purchase history. I guess you could tip them both though 🤷🏻♀️
@@zoecarterluxe thank you for sharing. This is very interesting. I hope Hermes looses the law suit
@@Bird-d3q thanks for watching! Just sharing what I know 😉
That is so crazy I did not know that
I don't love the ethics of the sales associates lying to and manipulating the customers. If we're to believe that this is really true, it means that Hermes does not have control of it's sales associates. That's hard to believe.
@@marlenepopov8469 I think Hermes likes the fact that because of this, they are making more sales. I don’t think it’s a control issue for them.
I'd argue that there is no better objective indicator of brand loyalty than how much money you give them.
That being said, I've never understood the hype around either of these bags. The quality should come automatically with a certain price point, but the design is nothing to write home about. It's even more off-putting when you consider "the game". I am not interested in giving a seller this amount of power over my spending decisions in order to be able to purchase a single item. It's ridiculous and not a sign of a reputable business, in my opinion.
@@kefinkamed it totally proves brand loyalty and if that were the reason for “the game” I’d be ok with it. But the fact that the game has nothing to do with brand loyalty and everything to do with the SAs just trying to make a decent living bothers me.
It's none of our business how much the sales associate gets paid or if they get a commission. The sales associates' salary is not the responsibility of the customer. The sales associate has accepted the job and agreed to work for those wages and commission. If they're not happy, they need to take it up with their management, form a union and not play the customer or quit.
@@marlenepopov8469 yeah I agree it’s not right for the customer either, it’s just so engrained in the “Hermes culture” that I wonder if they will ever get away from it
Hermès is going to win the lawsuit. Some lawyer talked about this a while ago
@@moomin534 oh I’m sure they will. They can afford the best lawyers. But I do wonder if they will lighten up the game at all after the lawsuit is over.
@@zoecarterluxe maybe, but he said that the judge told them to not go through with the lawsuit since they were not doing anything against the law. I think the point was that they could buy a bag easily somewhere else. Since Hermès doesnt hold a monopoly position. Because they files a lawsuit based on something related to that.
MOMCOCO is a must for me as a bag lover