Julie takes on a Microsoft Support scammer | BBB Calls Scammers
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- Опубліковано 10 сер 2023
- Microsoft technical support scams are a common way for scammers to steal personal and financial information from unsuspecting victims. In this video, Julie calls a reported scam number and shows how you can navigate a similar situation safely. After, she discusses how these scams work, how to spot them, and how to protect yourself.
If you receive a call from someone claiming to be from Microsoft technical support, there are a few things you can do to protect yourself:
- Don't give out any personal information. Scammers will often ask for your credit card number, Social Security number, or other personal information. Do not give out any of this information to someone you do not know and trust.
- Hang up the phone. If you are suspicious of the caller, simply hang up the phone. You can always call Microsoft back on a number you know is legitimate.
- Check the caller ID. Scammers may spoof the caller ID to make it look like they are calling from a legitimate Microsoft number. However, you can always check the caller ID to make sure it is legitimate.
- Beware of pop-up messages. Scammers may also try to trick you into clicking on a pop-up message that claims to be from Microsoft. Do not click on any pop-up messages that you are not sure about.
- Do your research at BBB.org. BBB has an extensive database full of accurate business information, so you can double check to see if a phone number or address doesn't match up. You can also find helpful resources like this one: www.bbb.org/article/news-rele...
If you think you have been scammed by Microsoft technical support, there are a few things you can do:
- Change your passwords IMMEDIATELY. Scammers may have gained access to your personal information, so it is important to change your passwords for all of your online accounts.
- Report the scam to Microsoft. You can report the scam to Microsoft by going to their website and filing a report.
- File a complaint with the Federal Trade Commission (FTC). The FTC can help to investigate and prosecute scammers. You can file a complaint with the FTC online or by mail.
- Report the scam to BBB Scam Tracker: BBB.org/ScamTracker
Another red flag is the scammers will tell you very forcefully not to talk to anyone about what is going on, your spouse, your children, etc.
Your computer has been hacked, your phone lines are hacked, your husband and children are hacked. Oh, and there are 6 hackers at your bank, so don't call them either. 🤣🤣🤣
@@Toonces_TheDrivingCat True, theu try all the tricks to make sure the victims don't get any help. Truly despicable.
Hi Julie …nice to see some more scammer videos. It would be really cool if BBB participated in the people’s call center next year with Scammer Payback. One of the big bosses from Anydesk was there this year and he was calling scammers with the guys, he even live-streamed a couple of scambaiting sessions.
That was refreshing to see, his upper management seemed to be unaware, no longer.
Thank you so much for protecting us from scammers Miss Julie!
Request: Please use "First name: Judy.... Last name: Patooty".... I just want to hear an Indian Scammer say "Patooty" 🤣🤣
I tell them my name is Mike Rowsoff.
😂😂😂
I can hear it now.
"Joody... Patooty"
I have seen some scambaiters use Ben Dover.
@@MrSeanVideos Pleasant green use it
Its irked me every time I hear one of them say, "Customer SUPPOAT."
When they say "No need to worry" it's time to worry .
Now send that information to pierogi at Scammer Payback. That organization will drive those scammers crazy.😂
So happy to see a new long video with you Julie. Hope you and the team are well.
Don't worry she is there to help you!!! 😂😂😂😂
It can be scary to get one of these pop-ups which make your computer unresponsive, especially as they usually include a warning not to restart your computer. When this happened to me, I was shocked but I realised it was a scam and I did not phone the number. Instead I held down the power button to turn off the computer. When I turned it back on later the pop-up had disappeared and everything was working normally again.
Yes. Just turn off the computer, restart. If it doesn't fix it, keep doing that. Eventually it will unlock and the computer will work again. These sites should be sued for harassment and time wasted by its victims.
I really appreciate these educational scambait videos. I watched many of others. Lots of scambaiters are really good with computers. They told the victim to remove the remote control software. That is the way to prevent them to reconnect to the victims PC.
Once they get connection with the 1st remote software. They can install other remote control software what you do not see. That is what a lot of scam baiters do not tell you. If you do connect to these scammers just removing the 1st ultraviewer or anydesk, does not guarantee that the scammers do not still have access to your computer, and unless you are computer savvy, you will still need to take your computer to a reputable computer shop.
Restoring the entire system wipes it all out. I have done that many times before but more for other reasons. I got help from PC world over the phone as I have insurance with them. They did it themselves without asking me every time I brought my computer to them for other repairs.
@@bigkid79 A nice refresh, computer like new!
"So we can remove the 'wirus.'" 🤦🏻♀
😂❤
I'm in the UK (England), and I've had the courtesy of actual phone-calls from people claiming to be from MS security services. I think they're as commonplace over in Europe as they are in the USA. The more videos like yours, warning people of these scammers the better for society, especially the vulnerable.
HI me 2 , London , unreal isn’t it , daily occurrence , the latest this morning “ good morning madame we have just been passed your file regarding your recent motoring accident ….. 🤬 yeah right !!!
I just loved the word salad answer she gave, when you started asking probing questions.
Also I work in IT, and have called Microsoft many times. I have spoken to people in America. No one was in Washington.
Would think Microsoft would use their own Microsoft Remote Desktop App not a third party app... Funny stuff
We are inundated with scammers.
I appreciate you doing this. Also, you just being yourself, not doing silly character voices and all. 👋
Updated for 2023: The nine most terrifying words in the English language are, "I'm from The Microsoft (or GeekSquad, Norton, McAfee, Paypal, Amazon, etc..) and I'm here to help."
I totally love the facial expressions you're making throughout this call; just the facial expressions tell the entire story of what you are thinking throughout this contact. A lot of respect for how you gracefully and politely concluded the call.
You should ask the scammer if she also sells Slurpees and Slim Jims.
It's painful listening to the scammer read her script
Nice work by the way love what the scambaiting community does
These videos are always a treat!
Thanks to you and other scam bursters, I'm always very careful. I went through a period when I received daily calls about my "slow Wi-Fi". I would always ask how they could possibly monitor my WiFi, considering how many millions use the same provider. I never got an realistic answer but enjoyed making fools of them. All were in India.
Scammers can ruin lives.
Slow WiFi is local to your home, or office, they bluff all the time, adding gobbeldygook to try and make it sound convincing.
I use to tell them I have a Mac. The responses were funny. They quit calling.
The thing is they scam Mac users, too. They are dispicable criminals, who will go to any length possible to steal money from unsuspecting victims. They have practically no boundary they won't cross to get money.
Really? When I tell scammers I have a Mac, they don't care. They keep right on going with the scam. 😂
Or Linux machine.
Commodore 64
Commodore PET (my first computer)
My favorite thing about this video is that it's about scammers and exposing them. then during the UA-cam ads it's telling me about my $6400 government check I can qualify for that's clearly a scam.
I'm sure you know, but the refund scammers go so far as to use the BBB logo on their fake 'refund forms', and sometimes threaten to report the victims to the BBB if they give the scammer a hard time🤣. Good job on this video and helping in the fight and educating people what to look out for.
I thought this was a fake spoof video, because I'd seen the BBB logo used by scammers so many times before!
A lot of these scammers think that the BBB is a government agency 😂
She did a call with them once where she said well I am (work for) the BBB so........ 😂
As a Cybersecurity guy myself, I appreciate you posting these for others. Easy for them to understand and to the point.
This in an ongoing battle. We must stay vigilant.
Another red flag is the scammer often having two first names, often one male and one female (Sara Charles) since they don't know which American names are male and female.
love this look on you... my favorite so far :) straight hair, nice outfit... classy looking. Keep tying up scammers time... every second they are on the phone with you, is 1 person less being scammed somewhere else...
What you do after you ask where they are located and they give you a bogus answer, you ask them *what time it is* where they are now. And have them answer quickly. You'll either get a frantic answer or a hangup right at that point. Also, when you are done with the scammers, ALWAYS make them hang up first. That way the call costs them money, which won't happen if you hang up first.
A scambaiter I follow asks where they are, and if they say California, for instance, he follows up with, "Is that eastern or mountain time zone?", and when they invariably answer wrong he lays into them. 😂😂
@@Toonces_TheDrivingCat As long as he doesn't correct them. You don't want to educate the scammers about anything!
I got that pop-up and it disabled my screen. I knew it was as a scam so I didn’t click any links. I brought up task manager and shut it down. It was a well made scam because I couldn’t get rid of it unless I clicked on it. Luckily, I’m computer savvy.
Great job 👏 I just started getting emails about renewal... really? They would know my name and it's not customer 😂
"Dubbloo"..gets me every time, lol
Thankyou for what you have been teaching us over the years.
(OH and your Nails are Fabulous at the moment)
Keep up your wonderful work of scambaiting. Hello from Australia
Great work. It is soothing to listen to stupid angry scammers barking insults. Also good are the refund scammers in shock over the refund overpayment ("ohhh my gawwwd"), and fake crying over their probable 'firing'.
*My fiancé walked into the living room once when I was streaming her videos.* She was like, “you have a crush on that lady don’t you?” I said, “nope.” 👀
She’s is cute
Crush?! Not at all Honey, can we move to Wisconsin?
@Allah_Loves_Forgives_and_Saves Right back at ya.
@Allah_Loves_Forgives_and_Saves
Good grief. You just turned something innocent (that my fiancé and I both laughed at by the way) into something disgusting and sinister. I would never cheat on her.
She has the biggest crush on George Clooney, but just because she finds him attractive doesn’t mean that “her eyes are starting to wonder.”
We do not disrespect each other. I love my fiancé so much. We were supposed to have been married in July of 2019. Unfortunately, we had two horrible things happen. She lost her little sister in a terrible accident.
The same year, I was relieved to have been qualified as a donor of bone marrow that would save my beautiful fiancé’s life.
I literally would have given my heart to her if that’s what it would have taken to save her life.
When she lost all of her hair, and weighed only 92lbs, I was there every day and night after work.
You know nothing about us.
You can say we live a sinful life all you want. I am the most fortunate man in the world.
Just because she thinks George Clooney is cute doesn’t take anything away from how she views me.
How dare you go around judging people for innocent things.
So go ahead police the comments with your righteousness.
I did nothing disrespectful, nor would I ever. I hope you don’t do that to anyone again, because it’s not your place to judge people like that.
Even after that disgusting response, I forgive you. Maybe you’re just having a bad day.
If you’re really this way outside of the internet, and if you have a partner or are married; I hope you’re the only person they find attractive.
If your morals are that extreme, please let them know of your rule first. Everyone deserves to know that their man or woman must find them to be the ONLY attractive person in the entire planet.
This channel’s content does good things for its community and for places all over the world. The content is amazing, and my comment wasn’t that serious. Lighten up.
Goodness.
@Allah_Loves_Forgives_and_Saves geez.. relax he's kidding
You're the best, Julie. Great work.
Thank you “Judy Smith”!
Another that I will follow. Facial expressions had me rolling over as my daughter hits me with those looks. "Dad, I goofed and MIGHT be hacked. Can you fix this?"
VPN up, backdoor on. Daddy time!
Retired Microsoft piracy..let's play
When you give the scammers in India a hard time they can eventually get pretty vulgar. Some will admit they are scammers and brag about it. It`s sick out there. Lying becomes a way of life for them.
If you heard about the roma or the gypsie poeple in europe they originated from india they are the mosted hated poeple so now that you realise the scammers lie is a way of life in india well now you know why the so called roma poeple are most hated
I don't know about "becomes", they are always at it.
What a honest conversation 😂
Julie Julie Julie....i love these calls. i could listen 2 this all day.
My mom fell victim to an Amazon scam and she doesn't even have an Amazon account. I have repeatedly explained to her to be aware of digital scammers and they'll say anything to get your money. Yet, once they called, she forgot everything and lost $1500. She was so afraid to have a random charge on her credit card, that she did everything the scammers told her to do to get the fake charge reversed. Fear rules over common sense, and most people don't think rationally in those situations.
"Dubloo dubloo dubloo dot" 😂😂😂😂😂
Dear Julie, brilliant job,just perish perish these scammers with with your grace.❤
Yahoo a scambaiter lovely person protecting vulnerable people from these scammers
Well done Julie, your video will definitely help others from falling into these kinds of scams, thank you
Thank you so much for protecting us !
What has she done to "protect us"?
@@user-gq2et7yk9j Making this video is about all she can do.
@@user-gq2et7yk9j She provided education. Knowledge is power, and in this type of instance, the more you know, the less likely you are to get scammed. But of course, there’s always the snarky, obtuse person in the comments who doesn’t realize how amazingly helpful being educated can be. 🙄
If you let them get access to your pc, you don't have to destroy anything. Just unplug the network cable. Or, if you use wifi, turn off the pc, turn it back on and don't connect to the wifi. They can't use your device if it has no connection to the internet. Depending on how far they got, just uninstalling anydesk or whatever they used to get initial access is not enough. But nothing that can't be fixed. Even if they changed your password, there are ways to get it back. Ask someone you trust to check the PC. Don't allow them to mess with you!
Julie, thank you for your easy to follow conversation. This video was a bit longer than usual, but not tooooo long as to lose interest (I share them with an older relative). I have to say, when you started that counting clock of silence, I couldn't help but laugh out loud!
Good job. But if the scammer tells u u have to fill up a refund form and most of them have the BBB logo on them so take care.
I used to work in AIS Security, and am now retired. I setup a VMWARE system, and when these losers contact me, I let them in and do everything, to waste their time. The more time of theirs i waste, the less money they can steal from others, and I enjoy it at the end when they figure out they have wasted hours of their time.
That’s awesome! Keep fighting the good fight!
@@ditzygypsy Always. Occupies my time, saves other people, and it's funny as hell when they don't get anything.
Julie - the REAL Wonderwoman!
I'm really mean to them... I tell them "You know what should happen to scammers! They should be jailed for decades for scamming people and being POS on the Earth. Don't you agree?" CLICK... one person was hurt and kept talking to me saying "Why would you say such mean things." and I would reply "Because you're a horrible person ripping off innocent people"... and he would pause like I was really hurting his feelings... this went on for 10 min... he actually seemed upset I called him a horrible human being. LOL! Eventually I just said "Look, you're scamming people. That automatically makes you a bad human being." and he finally hung up.
Excellent Job Julie and I enjoy all your wonderful videos and excellent work
I keep all of my files and downloads on portable and external hard drives. I keep only the programs on the PCs and maybe a few saves of something I am working on (with a backup on portable drives too). That way if something happens to a PC, all of my important data is on separate hard drives. Make sure you have a backup and be very careful with portable hard drives. They can be delicate, especially if dropped or handled roughly. In the old days, I would even burn some (data, photos, files, music) on CDs/DVDs as backups before the external and portable drives were able to handle larger files.
With all the scam baiters out there now, news, and documentaries available to everyone, I'm still shocked to find so many people still falling for these things. Romance, lottery, and computer scams are the most common, but there are so many other ways people can get cheated.
Hi Julie, lovely to see you’re “still on the case” of these insidious scammers, they’ll try every trick in the book & then some unknown rubbish (unless yr an IT specialist with up to date knowledge). Take care & best wishes from Adelaide; South Australia🇦🇺💐
Keep info coming.👍
You are an amazing actress! Is that your academy award behind you (on our left)? I’d believe it! Insta fan here and subbed. All the way from BC 🇨🇦! Edit: and nice nails 😊
"Doub-loo Doub-loo Doub-loo..." 😄
I heard an Indian scammer yesterday who could pronounce W properly, and was blown clean off the map. Guinness Book material right there
Someone's gotta get 'em and say 7 James Bond? after that 😆😆😆
Julie is such a wonderful person.
Never trust anyone who says "Doubblue Doubblue Doubblue dot.".😁
Nicely handled!
Nice work!!!
Well done.
I wish you would do it more often. Julie is so good in it 😂
My experience has been when ever people are overly polite, their usually up to something.
"SUPPOTE" and "WIRUS" ... yeah that's a scam. LOL
"remove hackers and walruses, then do 2 to 3 scamming" lol
Good work Julie
Ah, yes. Redmond, Philadelphia. I’ve been there many times.
keep up the gd work Julie u been doing this 4 a long time
New subscriber here,looking forward to seeing more videos
"The Microsoft Remote Server" - The one computer in the entire world without a decimal point, BACKSPACE or an ENTER key.
I see you're familiar with the 'Secure Robotic Server' 🤣🤣🤣
Thanks!
Did you go dormant for a while? I enjoy watching all your baits. Keep up the good fight 👏
When will the authorities actually stop these scams that have been a problem for at least 10 years?!
Hahahaha, the dubloodubloodubloodot dance.
"EACH AND EVERYTHING!"
I think. the BBB should have a service that people can call to verify if a call is legit or not. Not everyone has family tech savvy enough to verify and sometimes, people just don't want to admit they may be involved in a scam.
Edit: wow - scammer verified that SHE was called by "Julie" and not the other way around. They are getting smarter. We've always told people that YOU initiate the call, never the other way round. Now, we have to tell people to VERiFY the number is a proper number and that is not as easy for many people.
Good work 👍👍👍👍🇬🇧
Destroy all of the scammers.🎉🎉🎉
Another telltale sign was difficulty in spelling Redmond and when she repeated the address skipped over the city name. I doubt she was able to pronounce it.
Hottest scambaiter yet
What!!! You did not delete their computer.... Or bring down their scam centre! Sad!
"MS1004" presumably means "Microsoft Scammer #1004" 😆
Finally a scambaiter with perfect teeth and unique style
She reminds me of Sue Heck. So beautiful!
I haven't seen one of these in a while! Wife and I were just talking about these 😄
Dabloo dabloo dabloo dot.😅😅😅 These scammers don't even know the phonetic alphabet.
I have never seen one of these pop-ups, they must be local to the US. Only had 'Microsoft' cold called me once, had them hanging in there for about an hour or 2, then they realized it wasn't a windows machine. 🤣🤣🤣🤣🤣
You're too nice. Try keeping them on the phone as long as you can. Pretend like you couldn't understand the number; you typed the wrong address; anything to keep it going. They need to transfer you as quick as possible to the person who's going to get into your computer and rip you off. So by keeping them on the line and messing with them, you are at least slowing them down from getting to the next person! I used to get these calls too....after a few pranks for some reason they don't call anymore! I guess my Windows PC is safe.....even though I don't use Windows....lol
I used to say I don’t have a pc or my windows are good I can see through them just fine & hang up LOL. Have a great day, best wishes from Adelaide; South Australia🇦🇺💐
It might be worth noting that to be in the BBB, you have to pay them, so it’s essentially a pay for play organization. It doesn’t mater if you’re a reputable company, it’smatters that you pay them, for them to tell you.
But not to scammers who blatantly abuse the BBB logo!
That’s not true. While there have been some issues in the past with a few BBB offices ,that’s not how the BBB works. When taking an application for membership, there are very stringent criteria that have to be met in order to become a member. Also if a member breaks the rules they can be denied membership and taken off the rolls. That’s what happened to Mike Lindell, the My Pillow guy. He was required to amend his TV advertising and refused ,so he was no longer able to remain a member and had to take the BBB logo off of his adds.
When they run the tree command, press enter a number of times and type tree and press enter. This will make the tree command run again and you can keep doing this for as long as you want, then their stupid messages won't appear.
Unfortunately, they will probably eventually lock your keyboard and mouse input. Never let them connect to your computer, and if someone does, you can always disconnect your internet to break the connection and immediately uninstall the remote sharing software before you go back online.
JUULLLIIEEEEEEEE!!! 😁Oh... I mean JUUUDDDDYYYYY!!! 😂🤣😂 Dubblue, dubblue, dubblue.... I am a computer idiot & even I know that is all. BULLSH*T!!!
WOW DESTROY THEM WITH FULL FORCE LOVE TO SUPPORT 💖💖💖💖💖💖💗💗💗💗💗💓
The prevention against such inconveniences is relatively simple. you create a boot stick with rufus, the image you put on the stick is Hiren's Boot PE, which is a bootable Windows 10 from the stick with some tools like Macrium Reflect...which you should also install on your computer.
Then make sure that the system partition is clean, that is, with all the programs installed that you need.
Then use macrium reflect to create an image of the partitions needed to start the operating system, the selection is made automatically by Macrium Reflect when you select the appropriate option.
If the box is now contaminated, boot from the boot stick, start Macrium Reflect and restores the clean installation...done.
I always create new images as soon as something has changed in the system, I do this every day, it takes about a quarter of an hour (SSD) for my installation, about 100GB in total, and it's worth it to me.
Thanks for Your good work!
P.S.: If for some reason the partition table of the boot disk has been damaged, additional measures are necessary to restore it. There are also tools for this on the Hiren's Boot PE.
yes....yes......
WOW it's been a while since I scrolled back to BBB Wisconsin but I am loving this Judy Smith persona with the gorgeous black hair. Please let me know if she puts out a yearly calendar or something ! ;-P