My son is using phonak naida P50-PR since few months on both ears. Today suddenly in the evening the left ear machine stopped working. I can see the battery charge status in the app that I installed. I can put off and on. But the machine is not producing any sound when I put it on. The right machine give a sound while putting it on . Please help.
Interesting. I've had this problem during the five or six years I've had Phonak rechargeables, first Marvel, then Paradise. Phonak replaced the case (still had the problem, but less often), then upgraded the whole set (still happens, but less often). I was always able to restart the charge, without the 30/30 sec. trick, but I was hoping you'd say they were actually charged and the reset just woke them up. Sigh. Bummer to find them uncharged when I'm ready to go out the door!
I am so sorry that is happening to you! I don’t see it as much in the Phonak line as I do in the Unitron models. If it was me I would have your provider send the aids in for repair/battery replacement.
@@siouxfallsaudiologyassocia7609 Been there, done that. That's how I ended up with the upgrade, bless its two-channel Bluetooth. It's only happened a couple of times with the Paradise in a couple of years. Glad to know, though, it's not just me!
My son is using phonak naida P50-PR since few months on both ears.
Today suddenly in the evening the left ear machine stopped working. I can see the battery charge status in the app that I installed.
I can put off and on. But the machine is not producing any sound when I put it on. The right machine give a sound while putting it on .
Please help.
Thank you thank you! It worked. I'm in the hospital and was very anxious over this.
I am glad this helped!!
Thank you! Just made my day and saved a trip to the audiologist.
Yay!
Me too
Interesting. I've had this problem during the five or six years I've had Phonak rechargeables, first Marvel, then Paradise. Phonak replaced the case (still had the problem, but less often), then upgraded the whole set (still happens, but less often). I was always able to restart the charge, without the 30/30 sec. trick, but I was hoping you'd say they were actually charged and the reset just woke them up. Sigh. Bummer to find them uncharged when I'm ready to go out the door!
I am so sorry that is happening to you! I don’t see it as much in the Phonak line as I do in the Unitron models. If it was me I would have your provider send the aids in for repair/battery replacement.
@@siouxfallsaudiologyassocia7609 Been there, done that. That's how I ended up with the upgrade, bless its two-channel Bluetooth. It's only happened a couple of times with the Paradise in a couple of years. Glad to know, though, it's not just me!