I have had an international return and he is correct, it literally sent me a message that said buyer wants to return, with a follow-up message from eBay almost immediately that says they have taken over the return and I have nothing to do. So awesome!
I just want to clarify that I am talking about eBay International Shipping (EIS) In this video. Which is the current international shipping program for eBay in the US. If you are outside of the US your international shipping process will be different.
Great info for sure. I always use international shipping and buyer didn't receive their item after it got to customs and eBay refunded their money and I kept the money on the sale as well. WIN WIN!
Question....I have figured out the shipping charges ahead for an item to ship direct from my location internationally and listed with that amount of shipping on my listing. Can I bypass the Glengrove, Illinois hub and do it myself?
Yeah it ls defiantly more expensive to ship internationally. But, that’s not something we (sellers) are in control of. From what I understand EIS has actually made it cheaper for buyers then the previous eBay international programs like GSP.
There are certain things you cannot sell internationally. I know that you cannot sell knives to the UK. I got listings for kitchen knives with international shipping available pulled off of eBay, because the UK was one of the countries I will ship to. I had to just completely take international shipping off of kitchen knives, in order to have my listings remain. Kind of a pain in the butt.
When I see something is going international, I'm excited, because I jsut need to ship the item from Wisconsin to Illinois and I'm done with the transaction! Love it. I've had one or 2 issues and eBay took care of everything.
There are not. Here it is straight from the EIS page: “Your final value fee is based on the final price of the item, plus shipping cost you charged the buyer to deliver the item to the US shipping hub, and any other amounts you may charge the buyer. If you offer free domestic shipping, the final value fee won’t be applied to this component. Sales tax, international shipping cost, and import charges are not included into the final value fee calculation. Refer to our standard eBay selling fees for more information.”
International Shipping settings for that new program sent my sales/views to the floor.. when i turned it off my sales recovered. I dont think im ever going to turn it back on.
Why did it send it to the floor? Having EIS on shouldn’t effect domestic sales. And enrolling should do the exact opposite since your items are available to more buyers.
@ReadySetResell it was something when they originally made the change from the old international shipping program. I'm honestly scared to turn international shipping back on because of it. Glad to see you and others are having success with it, though!!
I was reading comments to see if this topic was addressed, the minute the ‘new’ international shipping was done my sales plummeted. Yes, have had about 9 international sales but obviously something occurred to my listing not being seen as before.
I got hit with an additional shipping fee when the buyer got the item! It sucked. I made no money!!! I stopped doing it! I got scared! It was about 10 months ago! What do you mean about “if you have the opportunity “
international has been seamless for me. Love it. Someone tried to claim item never arrived, but eBay stepped in and denied the fake claim. tracking showed delivered.
Haha yeah I was surprised when they said that about my international sales. To be fair it’s not everyone. For example h the guy on stage with me his international saws had about doubled. I think part of what played into mine was all the vintage toys I’ve been selling this year. Huge market over seas.
For combined international shipping you can create a single same category listing on the buyers request for one shipping cost. Has to be the same category or somewhat related. That’s the only workaround right now
Big problem with this video, this is only for the USA far as i know. I sold 2 high dollar items on ebay and both shipped to USA from Denmark (EU) - When i have to ship then items, i have to find a carrier and pay upfront with my own money and then wait for the payment after the ordrer is recieved in USA. It is not possible to do through Ebay, because they do not support shipping and so on, in the EU. Which is a big problem, because if i have to ship items
Liked and subscribed. Thank you. QUESTION. - Did I hear you correctly that we, as sellers pay for the shipping to the HUB?? Or did you mean we "handle" the pay for shipping but that actual cost is paid for by the buyer as well as the international shipping fees from the Hub to the buyer??? Confused a little there. Also, you had parfume as one of your product but I saw that International shipping does not allow for certain products like colognes.
I was selling Internationally when It was Ebay global shipping program still do With EIS , one direct shipping using FedEx to Mexico City $400 Item but shipping was $300 but only paid $65
Rarer items often sell at a premium with international shipping turned on. I just sold a debug kit Xbox for 900 + ship via international shipping… the only other recent comps for US sales are for $600 free shipping.
Is this the same as global shipping and if so, does everything automatically revert to the new international shipping if you had global shipping set already on your profile? You’re one of my top favorite, eBay, sellers and UA-camrs you doing an amazing job.!!!!
Unfortunately you aren’t entirely protected from customer interaction. “Any negative or neutral feedback related to item handling that can be attributed to the eBay International Shipping program during international transit will be removed” So if you receive a negative feedback for an issue with the item, you have to be able to prove that eBay is the reason for the issue. Good luck with that!
I think you guys in the USA have it easy eBay does it all for you 😳😳 we have to do the customs handle the return and everything else 😢😢😢 I’m in Australia and we get screwed 🇦🇺😎
Great information. Recently, I sold a vintage pair of 501 jeans to a person who lives in Thailand, but had the jeans shipped to an address in the bay area of Cali. The fee was increased an additional amount since their home address was Thailand without regard to the domestic shipping address. Is that the same with EIS that the fees are higher than domestic fees since the customer's home address is not domestic? Thanks for always providing pertinent content!
The biggest concern is that an item that should not be sent to a certain country falls on the backs of the seller rather than eBay catching the sale and not catching it. Their terms are not real clear but basically says that you need to know what you can and cannot sell to each country. That is from my understanding when reading it anyway. I would love to hear your thoughts. The other concern is that when you set Time Away you still have to ship your items unless you change your handling time. When I did ship internationally, I never used the Time Away for that reason. They make Time Away sound good until you get a defect on your account.
So when you slap a label onto the international order does it already have the special ebay hub address on the label or do you need to retrieve it from the site or is it already included once you click the tab to print on a rollo or other form of printer ?
For this video? Yes, like I said at the beginning I partnered up with them for this one. And I agreed because it’s something I’ve been doing already so I have no problem talking about it.
I have a question for international buyers regarding EIS vs the old Global Shipping Program. I've read that the GSP charged the buyers a lot for shipping. Does the EIS also charge a lot for shipping? I ship internationally but use Pirate Ship's Simple Export Program, which is the same as EIS, but there are no protections regarding returns and refunds, AFAIK. I get a couple international sales a month.
International shipping defiantly costs more then international. The amount is going to depend on the country. I’ve never used pirate ships export program so I can’t compare the two price points.
@@ReadySetResell sorry i may have worded that a little strange. Like when you sell something inside the US, you get the price you were wanting for the item plus the shipping you charged the customer right? Do you get the price for your item plus the international shipping like normal or does eBay profit from the international shipping cost and you just get paid for the item itself?
@@bamabassgrabber ah ok. Yeah the part of the shipping you handle would still be like normal. The international side is all handled by eBay so you wouldn’t get anything there. So if you charged a fat rate of $10 for shipping to the buyer but it only cost you $8 to ship it, then you would still get that extra $2.
@@ReadySetResell thanks for clearing that up for me. I was nervous about starting international shipping. But as long as nothing is different and I get more views/sells I'm happy with that. My store is going a little slow 😞
I've had several items sold n went international. One to South Korea. Another to Denmark. Another to the UK. And also 1 ea to Hawaii n Puerto Rico. We got a bit over 850 items posted so far. Love your videos Ben. Hope to meet you one day.
@ReadySetResell so far. Would really like to get more than bread n butter items sold, though. I've not anything over $100 sell as yet. Plus, we do a lot of pitch offers of items, but we do not have a lot of follow-ups of items and then sell frequently enough.
Hey bro I kinda have hard feelings cause I made an offer to you on eBay and you ignored me. I think I even messaged you. What’s up with that man ? It was a long time ago
Do you remember the item? I may have just missed the message or may have been away on a trip at the time. The only times I actively ignore messages is if someone asking for personal information, if someone messages me on eBay asking to do deals off site, or personal requests. And I only really actively ignore offers that are repeated low balls. I apologize if none of those are the case and I missed your offer.
I like the features of EIS, but I had way more international sales through eBay's Global Shipping Program. Its night and day and not in a good way. Ultimately, the sales are what matter. Convenience of EIS doesn't top the loss of international sales that many of us are experiencing. I definitely like EIS, but I like the GSP sales more.
Hmm it’s been the opposite for me I’m defiantly getting more sales with EIS. Granted I can’t say for sure that is because of the program switch. It could be other factors like the types of items I’ve been selling (like vintage toys and clothing which have a huge international market). But Ive defiantly have more lately.
Awesome and thanks for the excellent vid! Quick question: So early this year, I sold a very expensive NIB action fig to a Canadian buyer. Shipped the item to Ebay’s EIS hub and all went smooth. Week later, buyer files return request and gives no reason (apparently had some buyers remorse). The items was in perfect condition and as described. Apparently I still had to refund the customer in full 😢 and the customer sent it back. I thought Ebay will absorb the return? What did i do wrong?
If you were shipping it through EIS and the buyer opened a return request then ebay would absorb that return cost and you would not have received the item back. I check and see if you were part of EIS at that time and if you were I would I contact eBay as to why.
Way more scams with International therefore I no longer do International. Maybe I’ll try again but I did not have quite the same experience their selling. 🤷♀️. Idk. We’ll see. Thx
I sell a little on ebay. I agree on international shipping, it is super easy. I sold a Game of Thrones replica sword (was completely dull) but Canada costumes considered it a weapon and denied it. ebay refunded the buyer (without me even asking) and it was still considered a sale for me so the money remained in my account.
Ebay made mine automatic listings international. Easy. I do keep getting messages to change my settings to 1 day handling and free 30 day return. Are my settings wrong? Should I do this? Might be a good video.
I will say that EIS has definitely gotten me a few more sales and that's been great. However every once in a while I'm not sure what it is, but the actual sale (Item cost that I was charging buyers) Vs the order total (What ebay actually charges me fees based on) were vastly different. I've seen a few EIS sales where I sell something for like $20 free shipping, but the order total turns into something like $35. This means the fees I am paying eBay are nearly DOUBLING which really, really hurts profit margins. This is a rare occurrence, but it's something to keep in mind if you have extremely low profit margins like I do. I have a few $15 items I only make like $3-$5 on and doubling the fee is enough to wipe that out completely so it just turns into a breakeven sale rather than a profit.
I'm based in the UK and am a fan of eBay's global shipping. The only issue I have is when I send a tracked delivery it updates my buyers to tell them the item is delivered when it gets to eBay's distribution centre. A couple of buyers have been confused because they assume the update means it's been delivered to them but they haven't received it yet. I've had to explain how GSP works. Not a huge problem but it would be nice for it to be fixed. Keep up the great work!
I can’t speak to the UK side of things since I’ve never used it. But yeah if the tracking notifies the buyer that the delivery is complete for it just arriving to the hub then that would be annoying.
@@ReadySetResell it might just be with particular deliver services here. But it definitely doesn't stop me using it! Good to see you're getting that eBay check!
@@DignBodit’s here in the states too, a buyer messaged me wondering where her $100 pants were. I was worried till I saw it was an international sale and it hadn’t even made it out of the hub yet. Had to break it down for her, but hopefully eBay fixes soon
I opted out of eBay international shipping because of VERO. For example, if you list HP toner cartridge and have eBay international shipping, 100% you will get VERO violation because you as a seller is still responsible to check if such items are OK to ship to other countries. eBay should at least give you a warning before listing if an item is NOT permitted to be ship in a specific country so you can avoid VERO violation.
it's great that you still keep that koo-vee shirt on the wall. I played against them as a c-junior (14 years old) once. We lost 7 - 4. I'm already an old man but I remember that game like it was yesterday...
Thanks Ben. I don't think I've sold but one or two items internationally. Obviously I would love to sell more . They did give me some positive feedback.
When does a new to Ebay seller get the international shipping option ? I have been selling on Ebay for 2 months with 100% feedback and 43 sales. I have an international buyer who just sent me an offer today that I would accept but not sure if I should accept. I don't see anything in my settings that is showing International shipping.
That’s something I do not know. But if you go into your account you can check and see if you are in EIS. Normally you are automatically enrolled and have to actively opt out. Also, If you go into ones of your listings and check under the “international shipping” section you should see “eBay International Shipping” underneath it.
Doing further research another contributor is saying you have to be a seller for 90 days and have sales and positive feedback so I guess I will need to wait another 30 days. It should show up after that.@@ReadySetResell
Hi. I have a question, when you make a sale/sales how many days do you take to “process” to ship out packages. Do you ship out weekly, daily. Etc. thank you,
I have two day handling on my listings. But I usually ship stuff daily. I just have two day on it for extra padding in case I can’t make it to the post office one day. Granted I’m in a major city so going my post office isn’t far for me.
They have sponsored a few videos of mine now. They are a pretty natural fit for a reselling channel imo since it’s a very targeted audience for them. They’ve been easy to work with as well 👍
The international shipping program looks amazing for US sellers, sadly the program isn't available for me in Canada. Which means on low priced items the shipping is usually the bulk of the cost and if I have to deal with returns. I'm also footing the return cost along with having to deal with customers who don't always speak the same language as me. A $10 profit for me turns into a $40 or more cost to the business and a lot of wasted time. Returns happen but without the eBay international shipping program being available to me, it is just not as viable as only shipping to Canada & the US.
@@ReadySetResell For sure, I appreciate the content! Seeing all the variety of stuff you sell has made me expand past just selling video games, especially in a small town here in BC, it's always good to have more options of stock to fill my store! Thanks again & keep up the good work 👍
but for international shipping you need to sigh up for Global Shipping Programe and don't choose all country some will give you problems also if you don't sign up for Global Shipping Programe you will have do it all your self but this could be different in different country's
What about item brands that aren't allowed to be shipped international? eBay needs to provide a way to exclude those from EIS instead of ending your listings and dinging your account!
@@ReadySetResell For example, Covergirl Makeup, can't be shipped outside the U.S. I had some of the listings removed by eBay saying this when opted into EIS. I then just opted out completely. eBay needs to have a way to automatically exclude listings like that from even showing up in EIS. Sorry for the confusion.
Ahoy Ben! I love international shipping! I don’t get international orders as often as I used to, but it’s super easy when it does happen. Literally if anything happens and the buyer messages you, just say ‘Talk to eBay.’ 😹 Also I’m happy to report that my first month of full time selling on eBay is going great! Now I wasn’t making beaucoup bucks at my old job (give or take $1500 a month), but I’m almost at $2500 in my eBay funds. Hoping things only pick up from here!
What if I offer free shipping on all of my items? Free shipping to the hub - but then what? Am I charged for the second (international) part of the shipment?
@@ReadySetResell Alrighty, I just changed all of my listings! I had been thinking about doing it......but was lazy re: doing the research on eBay. Thank you for your timely video - I'll let you know if something crazy happens. LOL
@@Landolphin just make sure you are doing eBay international shipping (EIS) and not another international option. If you opt into EIS your listings should update automatically.
The international shipping that Ebay offers won't allow you to combine orders to the same person which is a pain.....Plus there is some sort of international shipping fee on some of the orders... Plus I think it comes out too expensive for the buyers so your items get shown to folks that have no intention of buying them flooding out your actual buyers.........When I turned it off I got more sales .... I'll try it again and see if it's still the same
Yeah I touched on combined shipping. Hopefully that is rolled out soon. As for fees, there are no additional international fees for you as a seller if you are using EIS. Also, what do you mean “flooding out” actual buyers? Having international people see your items doesn’t mean less domestic people see them. It’s just mean more eyes are on your items overall.
Not true. While that may be an option it’s defiantly in the buyers favor to order through eBay directly since they have protections during the process. Not to mention it’s much easier to keep everything in house. I’m sure it there are people who freight services but it’s not the norm. On top of that even if it were the norm by not offering international you are just limiting your potential sales.
@@ReadySetResell not the norm for you maybe. I have several items a week go out to international buyers yet only ship domestically. eBay already charged me an extra fee for them being an international buyer, what possible reason could ebay want to keep it "in house" other than to take more money in fees?
@@MalevolentBystander There are plenty of reasons to keep things in house. Customer satisfaction, ease of use for buyers and sellers, scam protection, decreasing total costs, and so on. Also, eBay doesn't charge extra fees for a buyer being international if you are in EIS. It's right on their FAQ page... "Are there additional fees with eBay International Shipping? No, there aren’t any additional fees beyond the standard eBay selling fees. Moreover, the eBay international fee does not apply to eBay International Shipping transactions."
I don't want to deal with EIS only because the packages that get sent to the hub are opened and repackaged. I'm very particular about how I pack my items. Repackaging means there is a high risk of my items being sent without as much protection as I had originally used to protect them, and the chance that items can go missing.
BEWARE: He doesn't mention this in the video; I got a vero for selling Levi's new with tag. eBay Removed my items. Can't sell these items on eBay anymore. They were removed with a warning that I can not relist. Not worth the veros and chance of having my store shut down or any negative marks against my store. Vero's add up and if you had a vero for selling something else on your account they all add up. I don't have the time to learn every countries rules and laws about what they allow and not. Just sticking to what I know and keeping my business safe from eBay closing my shop.
VEROs aren’t due to EIS so I had no reason to bring them up . I dislike the the VERO program but it’s not related to the topic. You can get a VERO for domestic listings as well as international. These are brand issues not EIS issues. In your case you got one for Levi’s which is a company on the Vero list.
Hi, I wanted to add something to this topic.. I sold a Christmas Ornament to someone internationally, I packaged it up and shipped it. Then about a month later, I received the item back in its same packaging not opened at all. I was confused, checked my ebay account and saw that it was marked as a return because Customs marked it as a prohibited item??!? I contacted Ebay and was told I had to refund the buyer plus shipping!! I also contacted Ebay custom support and they told me there was no reason in their system as to why it was marked as "prohibited" and it was more than likely an error. So now I am terrified of shipping internationally
You probably weren’t in EIS then. If that were to happen and you were in EIS then eBay would have received the item back at there facility and they would have refunded the buyer and not you since they handle the international leg of the journey.
@@ReadySetResell I just went back into my account to double check and it was shipped using Ebay International Standard delivery to Mexico. Luckily the item was only $6 but with shipping, I had to refund them $19. Now I am nervous about sending high ticket items.
The only problem with international shipping is the shipping cost questions I get prior to the sale. I contacted Ebay for guidance on how to address this and I honestly thought the answer was terrible and I told both Ebay reps this since I contacted them twice. (contacted me back by phone) The response from Ebay was that the buyer would get an invoice or charge sent to them after the purchase. I let Ebay know I cant believe anyone would make a purchase without knowing the cost and that was an unacceptable answer. I deleted International shipping after.--Note I contacted Ebay a second time because I thought I heard wrong the first time----I originally just thought the shipping cost would be in the cart as normal but multiple potential buyers said no cost was shown......
If you are in EIS then buyers can see the total cost of shipping before they purchase. “When international buyers view your listings, they'll see shipping charges and estimated import charges. At checkout, the buyer will see final charges based on the destination country, including the item price, shipping charges, and import charges (if applicable).”
Thank you for the response. I will give it a go again. I explained this to the ebay reps twice and as stated above is the response I got. I was in EIS and Ebay never mentioned this clarification either. Thanks have a nice day.@@ReadySetResell
The funny thing is that it isn't thst big a deal for American sellers. The American market is already massive. For me however, in a small European country, international is essential.
I have had an international return and he is correct, it literally sent me a message that said buyer wants to return, with a follow-up message from eBay almost immediately that says they have taken over the return and I have nothing to do. So awesome!
It’s sooo nice they do that
I just want to clarify that I am talking about eBay International Shipping (EIS) In this video. Which is the current international shipping program for eBay in the US. If you are outside of the US your international shipping process will be different.
This sounds like great information. Good to hear this. Thanks.
Great info for sure. I always use international shipping and buyer didn't receive their item after it got to customs and eBay refunded their money and I kept the money on the sale as well. WIN WIN!
Question....I have figured out the shipping charges ahead for an item to ship direct from my location internationally and listed with that amount of shipping on my listing. Can I bypass the Glengrove, Illinois hub and do it myself?
I haven't had that many international sales. I've actually had more complaints on how much the shipping costs this year from international buyers.
Right ^^ Postage and shipping is high all over the world, esp. Canada. I am in the global shipping service, but excluded practically half the world.
Yeah it ls defiantly more expensive to ship internationally. But, that’s not something we (sellers) are in control of. From what I understand EIS has actually made it cheaper for buyers then the previous eBay international programs like GSP.
Yes! I say turn it off and set manually
There are certain things you cannot sell internationally. I know that you cannot sell knives to the UK. I got listings for kitchen knives with international shipping available pulled off of eBay, because the UK was one of the countries I will ship to. I had to just completely take international shipping off of kitchen knives, in order to have my listings remain. Kind of a pain in the butt.
When I see something is going international, I'm excited, because I jsut need to ship the item from Wisconsin to Illinois and I'm done with the transaction! Love it. I've had one or 2 issues and eBay took care of everything.
It's worth mentioning that there are increased final value fees for international sales.
There are not. Here it is straight from the EIS page:
“Your final value fee is based on the final price of the item, plus shipping cost you charged the buyer to deliver the item to the US shipping hub, and any other amounts you may charge the buyer. If you offer free domestic shipping, the final value fee won’t be applied to this component.
Sales tax, international shipping cost, and import charges are not included into the final value fee calculation. Refer to our standard eBay selling fees for more information.”
@@ReadySetResellcan you do a video showing which service to select per size of item?
@@ReadySetResell International sales and eBay International Shipping are separate. I was referring to the added fees outside of the EIS method.
Ah ok thanks for clarifying. I misunderstood.
International Shipping settings for that new program sent my sales/views to the floor.. when i turned it off my sales recovered. I dont think im ever going to turn it back on.
Why did it send it to the floor? Having EIS on shouldn’t effect domestic sales. And enrolling should do the exact opposite since your items are available to more buyers.
@ReadySetResell it was something when they originally made the change from the old international shipping program. I'm honestly scared to turn international shipping back on because of it. Glad to see you and others are having success with it, though!!
I was reading comments to see if this topic was addressed, the minute the ‘new’ international shipping was done my sales plummeted. Yes, have had about 9 international sales but obviously something occurred to my listing not being seen as before.
Thank you! Love the international shipping feature. I have never had an issue.
Great sales.
Blessings,
K.T.
I got hit with an additional shipping fee when the buyer got the item! It sucked. I made no money!!! I stopped doing it! I got scared! It was about 10 months ago! What do you mean about “if you have the opportunity “
If you are in EIS then there shouldn’t be any additional fees. What was the fee for when you looked at your payments dashboard?
Ok the first toy that you pulled was MC Hammer not Mister T !!!😮 I sent that you corrected on screen! !!
😆 yeah slip of the tongue. Caught it while I was editing.
international has been seamless for me. Love it. Someone tried to claim item never arrived, but eBay stepped in and denied the fake claim. tracking showed delivered.
The new international super easy. But my sales have not increased five fold. Haha
Haha yeah I was surprised when they said that about my international sales. To be fair it’s not everyone. For example h the guy on stage with me his international saws had about doubled. I think part of what played into mine was all the vintage toys I’ve been selling this year. Huge market over seas.
For combined international shipping you can create a single same category listing on the buyers request for one shipping cost. Has to be the same category or somewhat related. That’s the only workaround right now
Big problem with this video, this is only for the USA far as i know. I sold 2 high dollar items on ebay and both shipped to USA from Denmark (EU) - When i have to ship then items, i have to find a carrier and pay upfront with my own money and then wait for the payment after the ordrer is recieved in USA.
It is not possible to do through Ebay, because they do not support shipping and so on, in the EU. Which is a big problem, because if i have to ship items
Thank you for saying this. I got hit twice no more for me.
@@melissasmith3551 50$ items they take 20$ in fees.. totally stupid...
What happens if you offer free shipping and someone buys your item internationally? Are you stuck paying a boat load of money?
Liked and subscribed. Thank you. QUESTION. - Did I hear you correctly that we, as sellers pay for the shipping to the HUB?? Or did you mean we "handle" the pay for shipping but that actual cost is paid for by the buyer as well as the international shipping fees from the Hub to the buyer??? Confused a little there. Also, you had parfume as one of your product but I saw that International shipping does not allow for certain products like colognes.
Great Stuff RSR! always offer eBay International Shipping on some of My Items.. Never Had a Problem..
I was selling Internationally when It was Ebay global shipping program still do
With EIS , one direct shipping using FedEx to Mexico City $400 Item but shipping was $300 but only paid $65
Rarer items often sell at a premium with international shipping turned on. I just sold a debug kit Xbox for 900 + ship via international shipping… the only other recent comps for US sales are for $600 free shipping.
Is this the same as global shipping and if so, does everything automatically revert to the new international shipping if you had global shipping set already on your profile? You’re one of my top favorite, eBay, sellers and UA-camrs you doing an amazing job.!!!!
Unfortunately you aren’t entirely protected from customer interaction.
“Any negative or neutral feedback related to item handling that can be attributed to the eBay International Shipping program during international transit will be removed”
So if you receive a negative feedback for an issue with the item, you have to be able to prove that eBay is the reason for the issue. Good luck with that!
I think you guys in the USA have it easy eBay does it all for you 😳😳 we have to do the customs handle the return and everything else 😢😢😢 I’m in Australia and we get screwed 🇦🇺😎
Thanks for all the great info!, starting 2024, I’ll try international shipping.
Great information. Recently, I sold a vintage pair of 501 jeans to a person who lives in Thailand, but had the jeans shipped to an address in the bay area of Cali. The fee was increased an additional amount since their home address was Thailand without regard to the domestic shipping address. Is that the same with EIS that the fees are higher than domestic fees since the customer's home address is not domestic? Thanks for always providing pertinent content!
The biggest concern is that an item that should not be sent to a certain country falls on the backs of the seller rather than eBay catching the sale and not catching it. Their terms are not real clear but basically says that you need to know what you can and cannot sell to each country. That is from my understanding when reading it anyway. I would love to hear your thoughts.
The other concern is that when you set Time Away you still have to ship your items unless you change your handling time. When I did ship internationally, I never used the Time Away for that reason. They make Time Away sound good until you get a defect on your account.
dude. ben. where can we find ebay liquidation sales...............?
Is that a Coogie sweater style??? I think you ship internationally to make money euros yen etc Congrats on your sales👏👏👏👊✌️
MISTER T WORE THOSE PARICHUTE PANTS JK LOL GREAT INFORMITIVE VIDEO
So when you slap a label onto the international order does it already have the special ebay hub address on the label or do you need to retrieve it from the site or is it already included once you click the tab to print on a rollo or other form of printer ?
Ebay is paying you for this?
Bruh you can ship internationally
For this video? Yes, like I said at the beginning I partnered up with them for this one. And I agreed because it’s something I’ve been doing already so I have no problem talking about it.
Great explanation Ben!!
This video will help alot of people with international shipping!!
Is that a Coogi sweater? I do enjoy the Ebay International Shipping, but I dont get too many international sales.
I have a question for international buyers regarding EIS vs the old Global Shipping Program. I've read that the GSP charged the buyers a lot for shipping. Does the EIS also charge a lot for shipping? I ship internationally but use Pirate Ship's Simple Export Program, which is the same as EIS, but there are no protections regarding returns and refunds, AFAIK. I get a couple international sales a month.
International shipping defiantly costs more then international. The amount is going to depend on the country. I’ve never used pirate ships export program so I can’t compare the two price points.
Wow ! A lot easier than here in Oz ! We don't have the GSP :(
Ever since I opted in several months ago, my International sales have dropped to nearly nothing. The cost is just too expensive for our buyers.
What were you using before the switch?
did I hear you correctly call the MC Hammer doll a Mr T doll? lmao
You could take on a second job as an advertisement 🙃
Do you profit from the international shipping like you do on domestic? Or does eBay get that extra money?
I’m confused by what you mean? You get paid for your item just like any sale.
@@ReadySetResell sorry i may have worded that a little strange. Like when you sell something inside the US, you get the price you were wanting for the item plus the shipping you charged the customer right? Do you get the price for your item plus the international shipping like normal or does eBay profit from the international shipping cost and you just get paid for the item itself?
@@bamabassgrabber ah ok. Yeah the part of the shipping you handle would still be like normal. The international side is all handled by eBay so you wouldn’t get anything there.
So if you charged a fat rate of $10 for shipping to the buyer but it only cost you $8 to ship it, then you would still get that extra $2.
@@ReadySetResell thanks for clearing that up for me. I was nervous about starting international shipping. But as long as nothing is different and I get more views/sells I'm happy with that. My store is going a little slow 😞
I got 8 seconds in. How long can you stand this operative?
I've had several items sold n went international. One to South Korea. Another to Denmark. Another to the UK. And also 1 ea to Hawaii n Puerto Rico. We got a bit over 850 items posted so far. Love your videos Ben. Hope to meet you one day.
Nice! Sounds like things are working for you 👍
@ReadySetResell so far. Would really like to get more than bread n butter items sold, though. I've not anything over $100 sell as yet. Plus, we do a lot of pitch offers of items, but we do not have a lot of follow-ups of items and then sell frequently enough.
Do you have a video showing how to turn on EIS?
Hey bro I kinda have hard feelings cause I made an offer to you on eBay and you ignored me. I think I even messaged you. What’s up with that man ? It was a long time ago
Do you remember the item? I may have just missed the message or may have been away on a trip at the time. The only times I actively ignore messages is if someone asking for personal information, if someone messages me on eBay asking to do deals off site, or personal requests. And I only really actively ignore offers that are repeated low balls.
I apologize if none of those are the case and I missed your offer.
I like the features of EIS, but I had way more international sales through eBay's Global Shipping Program. Its night and day and not in a good way. Ultimately, the sales are what matter. Convenience of EIS doesn't top the loss of international sales that many of us are experiencing. I definitely like EIS, but I like the GSP sales more.
Hmm it’s been the opposite for me I’m defiantly getting more sales with EIS. Granted I can’t say for sure that is because of the program switch. It could be other factors like the types of items I’ve been selling (like vintage toys and clothing which have a huge international market). But Ive defiantly have more lately.
Awesome and thanks for the excellent vid! Quick question:
So early this year, I sold a very expensive NIB action fig to a Canadian buyer. Shipped the item to Ebay’s EIS hub and all went smooth. Week later, buyer files return request and gives no reason (apparently had some buyers remorse). The items was in perfect condition and as described. Apparently I still had to refund the customer in full 😢 and the customer sent it back. I thought Ebay will absorb the return? What did i do wrong?
If you were shipping it through EIS and the buyer opened a return request then ebay would absorb that return cost and you would not have received the item back. I check and see if you were part of EIS at that time and if you were I would I contact eBay as to why.
Way more scams with International therefore I no longer do International. Maybe I’ll try again but I did not have quite the same experience their selling. 🤷♀️. Idk. We’ll see. Thx
What scam concerns do you have?
I sell a little on ebay. I agree on international shipping, it is super easy. I sold a Game of Thrones replica sword (was completely dull) but Canada costumes considered it a weapon and denied it. ebay refunded the buyer (without me even asking) and it was still considered a sale for me so the money remained in my account.
What about more VERO’s in the European Union. Levi’s is a good example.
That’s a brand by brand issue. Not an EIS thing. Levi’s is on the vero list so you gotta be weary. The vero system is one of my biggest dislikes.
Ebay made mine automatic listings international. Easy.
I do keep getting messages to change my settings to 1 day handling and free 30 day return.
Are my settings wrong? Should I do this? Might be a good video.
I personally do 2 day handling to give myself padding. I do however do 30 day returns.
And I don’t think people can just turn on international sales. eBay turned mine on a few months ago, it wasn’t really a decision on my part
Yeah people have to actively opt out of EIS once it’s available on their accounts. But some opt out due to misinformation.
I sold a soccer ball internationally and 3 months I got a complaint, and ebay approved a return, and I they refunded the buyer with my money.
I’m guessing you didn’t sell it via EIS then? Maybe through a different international program like one of the older ones?
Thanks for the update.
I will say that EIS has definitely gotten me a few more sales and that's been great. However every once in a while I'm not sure what it is, but the actual sale (Item cost that I was charging buyers) Vs the order total (What ebay actually charges me fees based on) were vastly different. I've seen a few EIS sales where I sell something for like $20 free shipping, but the order total turns into something like $35. This means the fees I am paying eBay are nearly DOUBLING which really, really hurts profit margins. This is a rare occurrence, but it's something to keep in mind if you have extremely low profit margins like I do. I have a few $15 items I only make like $3-$5 on and doubling the fee is enough to wipe that out completely so it just turns into a breakeven sale rather than a profit.
There shouldnt be any extra fees when shipping with EIS. When you go into your statements what does it say those extra fees are for?
My main gripe with international shipping only is the return process why can’t eBay produce a return label like they do for all returns
I went over returns in the video. If you are in EIS you don’t have to do anything for international returns.
Mr. T!!! 🤣🤣🤣🤣
Mc hammer bubba
My concern is do you get the same dollar amount in a sale. Currency has different values in different countries?
Yes when you get paid its in USD you don't have to convert anything.
What are your shipping charges for international shipping ?
You are only charged for the domestic part of the shipment if you are in EIS. So they are like any other shipment you would normally do.
I'm based in the UK and am a fan of eBay's global shipping. The only issue I have is when I send a tracked delivery it updates my buyers to tell them the item is delivered when it gets to eBay's distribution centre. A couple of buyers have been confused because they assume the update means it's been delivered to them but they haven't received it yet. I've had to explain how GSP works. Not a huge problem but it would be nice for it to be fixed. Keep up the great work!
I can’t speak to the UK side of things since I’ve never used it. But yeah if the tracking notifies the buyer that the delivery is complete for it just arriving to the hub then that would be annoying.
@@ReadySetResell it might just be with particular deliver services here. But it definitely doesn't stop me using it! Good to see you're getting that eBay check!
@@DignBodit’s here in the states too, a buyer messaged me wondering where her $100 pants were. I was worried till I saw it was an international sale and it hadn’t even made it out of the hub yet. Had to break it down for her, but hopefully eBay fixes soon
Thanks for the info. I'll start turning it on when i list. Is there a way to make a wholesale change to all of my already listed items?
Once you opt into EIS your listings should update automatically 👍
Do you get a drink on your account if you have an international return and eBay covers the replacement of the money to the buyer?
Nope it’s part of their policy 👍
I only question is about scams? Do you get scammed easier or more frequently
Nope it’s actually harder to get scammed since you don’t deal with returns.
I sell international all the time
🎉❤ great info
The new international shipping program is far better than the global shipping program ever was
Agreed. GSP was good but EIS is much better!
I opted out of eBay international shipping because of VERO. For example, if you list HP toner cartridge and have eBay international shipping, 100% you will get VERO violation because you as a seller is still responsible to check if such items are OK to ship to other countries. eBay should at least give you a warning before listing if an item is NOT permitted to be ship in a specific country so you can avoid VERO violation.
it's great that you still keep that koo-vee shirt on the wall. I played against them as a c-junior (14 years old) once. We lost 7 - 4. I'm already an old man but I remember that game like it was yesterday...
Thanks Ben. I don't think I've sold but one or two items internationally. Obviously I would love to sell more . They did give me some positive feedback.
When does a new to Ebay seller get the international shipping option ? I have been selling on Ebay for 2 months with 100% feedback and 43 sales. I have an international buyer who just sent me an offer today that I would accept but not sure if I should accept. I don't see anything in my settings that is showing International shipping.
That’s something I do not know. But if you go into your account you can check and see if you are in EIS. Normally you are automatically enrolled and have to actively opt out.
Also, If you go into ones of your listings and check under the “international shipping” section you should see “eBay International Shipping” underneath it.
Doing further research another contributor is saying you have to be a seller for 90 days and have sales and positive feedback so I guess I will need to wait another 30 days. It should show up after that.@@ReadySetResell
Hi. I have a question, when you make a sale/sales how many days do you take to “process” to ship out packages. Do you ship out weekly, daily. Etc. thank you,
I have two day handling on my listings. But I usually ship stuff daily. I just have two day on it for extra padding in case I can’t make it to the post office one day. Granted I’m in a major city so going my post office isn’t far for me.
@@ReadySetResell i appreciate your feedback thank you 🙏
Cool vid kid.🎉🎉🎉
A way to turn off international shipping for some items with out doing a shipping policy. Like you could do in the pass.
I just had an international return and I kept my money and ebay handled everything. So cool and great video!
Im just shocked ebay sponsored a reseller video
They have sponsored a few videos of mine now. They are a pretty natural fit for a reselling channel imo since it’s a very targeted audience for them. They’ve been easy to work with as well 👍
I pity the fool who calls me MC Hammer
🤣🤣
I sell a ton of sports cards, specifically to Canada. It is very important to my side hustle.
The international shipping program looks amazing for US sellers, sadly the program isn't available for me in Canada. Which means on low priced items the shipping is usually the bulk of the cost and if I have to deal with returns. I'm also footing the return cost along with having to deal with customers who don't always speak the same language as me. A $10 profit for me turns into a $40 or more cost to the business and a lot of wasted time. Returns happen but without the eBay international shipping program being available to me, it is just not as viable as only shipping to Canada & the US.
Yeah for us the program is amazing. I can’t speak on shipping from other countries other then the US since I’ve never done it myself.
@@ReadySetResell For sure, I appreciate the content! Seeing all the variety of stuff you sell has made me expand past just selling video games, especially in a small town here in BC, it's always good to have more options of stock to fill my store! Thanks again & keep up the good work 👍
but for international shipping you need to sigh up for Global Shipping Programe and don't choose all country some will give you problems also if you don't sign up for Global Shipping Programe you will have do it all your self but this could be different in different country's
This info is about EIS not GSP. They are two different things. In the US EIS is the shipping program and GSP has been phased out.
Oh i see thank you makes sence england is outdated@@ReadySetResell
so is there no normal international shipping were you do it your self
No combined shipping is my biggest complaint about international shipping
What about item brands that aren't allowed to be shipped international? eBay needs to provide a way to exclude those from EIS instead of ending your listings and dinging your account!
Can you give me an example? I can ask about it. I’m just confused by what you mean.
Nike wont allow new items to be sold internationally. I think Clairol does not allow sales on European markets.@@ReadySetResell
@@ReadySetResell For example, Covergirl Makeup, can't be shipped outside the U.S. I had some of the listings removed by eBay saying this when opted into EIS. I then just opted out completely. eBay needs to have a way to automatically exclude listings like that from even showing up in EIS. Sorry for the confusion.
That is not Mr. T that is MC Hammer lol
Yeah. I corrected myself in the video with text. 😅 a bit of a whoops moment haha
Is eis only available in the usa?
I believe so
Thanks for the great info! And nice sale!!!
Ahoy Ben! I love international shipping! I don’t get international orders as often as I used to, but it’s super easy when it does happen. Literally if anything happens and the buyer messages you, just say ‘Talk to eBay.’ 😹
Also I’m happy to report that my first month of full time selling on eBay is going great! Now I wasn’t making beaucoup bucks at my old job (give or take $1500 a month), but I’m almost at $2500 in my eBay funds. Hoping things only pick up from here!
im in the same boat. have had about 10 total international orders but they all have been seamless.
You eased my mind on international shipping
Does this service work for buyers
in the uk?
What if I offer free shipping on all of my items? Free shipping to the hub - but then what? Am I charged for the second (international) part of the shipment?
Nope. Your buyer pays for the international part of the shipment. You are only responsible for the domestic part of the shipment to the eBay hub.
@@ReadySetResell Alrighty, I just changed all of my listings! I had been thinking about doing it......but was lazy re: doing the research on eBay. Thank you for your timely video - I'll let you know if something crazy happens. LOL
@@Landolphin just make sure you are doing eBay international shipping (EIS) and not another international option. If you opt into EIS your listings should update automatically.
@@ReadySetResell Yes! That's what I opted into. Thank you again for your video and for following up. :)
The international shipping that Ebay offers won't allow you to combine orders to the same person which is a pain.....Plus there is some sort of international shipping fee on some of the orders... Plus I think it comes out too expensive for the buyers so your items get shown to folks that have no intention of buying them flooding out your actual buyers.........When I turned it off I got more sales .... I'll try it again and see if it's still the same
Yeah I touched on combined shipping. Hopefully that is rolled out soon.
As for fees, there are no additional international fees for you as a seller if you are using EIS.
Also, what do you mean “flooding out” actual buyers? Having international people see your items doesn’t mean less domestic people see them. It’s just mean more eyes are on your items overall.
If you have an item someone overseas wants they'll use a 3rd party freight service, you don't need to ship internationally
Not true. While that may be an option it’s defiantly in the buyers favor to order through eBay directly since they have protections during the process. Not to mention it’s much easier to keep everything in house. I’m sure it there are people who freight services but it’s not the norm. On top of that even if it were the norm by not offering international you are just limiting your potential sales.
@@ReadySetResell not the norm for you maybe. I have several items a week go out to international buyers yet only ship domestically. eBay already charged me an extra fee for them being an international buyer, what possible reason could ebay want to keep it "in house" other than to take more money in fees?
@@MalevolentBystander There are plenty of reasons to keep things in house. Customer satisfaction, ease of use for buyers and sellers, scam protection, decreasing total costs, and so on. Also, eBay doesn't charge extra fees for a buyer being international if you are in EIS. It's right on their FAQ page...
"Are there additional fees with eBay International Shipping?
No, there aren’t any additional fees beyond the standard eBay selling fees. Moreover, the eBay international fee does not apply to eBay International Shipping transactions."
@@ReadySetResell Lol luckily I don't watch your videos for your sponsored opinions
I don't want to deal with EIS only because the packages that get sent to the hub are opened and repackaged. I'm very particular about how I pack my items. Repackaging means there is a high risk of my items being sent without as much protection as I had originally used to protect them, and the chance that items can go missing.
you are creating an unnecessary block to additional income. take that concern out of your head, its not worth it.
This was very informative! I am going to turn on the international shipping on my EBay account after watching this video.
Just make sure it’s EIS and not the manual international option.
BEWARE: He doesn't mention this in the video; I got a vero for selling Levi's new with tag. eBay Removed my items. Can't sell these items on eBay anymore. They were removed with a warning that I can not relist. Not worth the veros and chance of having my store shut down or any negative marks against my store. Vero's add up and if you had a vero for selling something else on your account they all add up. I don't have the time to learn every countries rules and laws about what they allow and not. Just sticking to what I know and keeping my business safe from eBay closing my shop.
Did u have international shipping turned on? You can't sell them to overseas.
VEROs aren’t due to EIS so I had no reason to bring them up . I dislike the the VERO program but it’s not related to the topic.
You can get a VERO for domestic listings as well as international. These are brand issues not EIS issues. In your case you got one for Levi’s which is a company on the Vero list.
Everyone disregard this comment - completely irrelevant.
Thanks for info! Going to change all my listings to international shipping! I was always Leary about doing but okay then !
You don’t need to change your current listings. If you just opt into EIS on your account and your listings will be updated automatically.
Hi, I wanted to add something to this topic.. I sold a Christmas Ornament to someone internationally, I packaged it up and shipped it. Then about a month later, I received the item back in its same packaging not opened at all. I was confused, checked my ebay account and saw that it was marked as a return because Customs marked it as a prohibited item??!? I contacted Ebay and was told I had to refund the buyer plus shipping!! I also contacted Ebay custom support and they told me there was no reason in their system as to why it was marked as "prohibited" and it was more than likely an error. So now I am terrified of shipping internationally
You probably weren’t in EIS then. If that were to happen and you were in EIS then eBay would have received the item back at there facility and they would have refunded the buyer and not you since they handle the international leg of the journey.
@@ReadySetResell I used to ship internationally all of the time with no hiccups.
@@ReadySetResell I just went back into my account to double check and it was shipped using Ebay International Standard delivery to Mexico. Luckily the item was only $6 but with shipping, I had to refund them $19. Now I am nervous about sending high ticket items.
@@evergreenalley9388 ah ok then that makes more sense. International standard is different then EIS (ebay International Shipping).
@@ReadySetResell I appreciate your reply 👍
Ben, once again. Great video!
The only problem with international shipping is the shipping cost questions I get prior to the sale. I contacted Ebay for guidance on how to address this and I honestly thought the answer was terrible and I told both Ebay reps this since I contacted them twice. (contacted me back by phone) The response from Ebay was that the buyer would get an invoice or charge sent to them after the purchase. I let Ebay know I cant believe anyone would make a purchase without knowing the cost and that was an unacceptable answer. I deleted International shipping after.--Note I contacted Ebay a second time because I thought I heard wrong the first time----I originally just thought the shipping cost would be in the cart as normal but multiple potential buyers said no cost was shown......
If you are in EIS then buyers can see the total cost of shipping before they purchase.
“When international buyers view your listings, they'll see shipping charges and estimated import charges. At checkout, the buyer will see final charges based on the destination country, including the item price, shipping charges, and import charges (if applicable).”
Thank you for the response. I will give it a go again. I explained this to the ebay reps twice and as stated above is the response I got. I was in EIS and Ebay never mentioned this clarification either. Thanks have a nice day.@@ReadySetResell
The majority of my items sell internationally.
That's awesome
PickingVegasandBeyond what do you sell if I may ask ?
@@vickiehanan5686 anything that I can make a profit on.
Awesome video
The funny thing is that it isn't thst big a deal for American sellers. The American market is already massive. For me however, in a small European country, international is essential.