Process Champion Interview & Case Study

Learn more about the Process Champion role (and strategies!) with Natalie Joseph from Mirror Group.
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If there was one thing that Natalie Joseph learned about being a Process Champion, it’s that it involves a lot of project coordination. Natalie J. was originally a senior research and evaluation consultant at Mirror Group when her role took an exciting turn as she was made the company's Process Champion.
In this interview, you will discover:
🏆 What it takes to be a Process Champion
🏆 The many roles include: leading, setting deadlines, assigning tasks, and keeping everyone on track
🏆 The need for creativity and flexibility
🏆 Challenges in transitioning to a process-driven work culture
🏆 And more!
It’s always great to get an insider's view on what it takes to be a Process Champion. Watch the full interview now!
Timestamps:
00:00 Introduction to Natalie's Role
01:40 Natalie's Transition to Systems Champion Role
02:45 Project Coordination Skills in Systems Champion Role
03:43 Importance of Detail, Flexibility, and Creativity
08:39 Systematic SOP Creation Over Four Months
10:54 Keeping Systems Thinking in Focus
15:07 Project Coordination Realization
16:03 Enjoyment and Creativity in Role
18:07 Role's Impact on Growth and Innovation
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