Lawsuit accuses Frontier Airlines of bogus baggage fees | Investigation
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- Опубліковано 20 лис 2023
- A popular discount airliner that operates out of both Philadelphia International and Trenton-Mercer airports is accused of misleading passengers and improperly charging for bags.
The Action News Investigative Team began looking into issues involving Frontier Airlines and its personal bag fees. Since our investigation began, a proposed class action lawsuit has been filed.
The lawsuit and some passengers said gate agents are flagging their free personal item bags that meet size requirements as oversized and then charging them a $99 fee.
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This just happened to me!! I measured my item and was totally fine, but “unkind” worker pulled me from line and insisted I pay an extra $100!!! SO angry!! Who do I contact for this lawsuit?!?!
Next they will charge people who don't have any luggage at all.
Flying has become such a nightmare because of stuff like this. Just let me take my damn bag on the damn plane
All their gate agents need to be investigated, too, based on how much commission they've made. And then sued individually as well, in addition to this lawsuit. Hold EVERYONE involved accountable. Reason to never fly with them or deal with some of their trash ass employees..
This happened to my sister-in -law, my nephew, several of his friends and myself in Orlando MCO airport last spring on a trip back from taking the kids for their senior trip. The kids had the exact same backpacks they took down from Philly to Florida. The attendants flagged a few of the teenagers. The TEENAGERS! Now what if us adults were not there. Our teens would have been stranded at MCO. IMAGINE that lawsuit! The attendants were extremely rude. They were trying to hide it by speaking spanish but I understand enough to know what they said. I will never fly Frontier again. And that is a shame because the flight crew itself was awesome. I hope Frontier loses every suit brought against them.
Put them out of business! DO NOT FLY AIRLINES.
Hmmm it’s always something
Are used to work for frontier in Philly. Well technically I worked worldwide flight service and it is true that they practice this? As well, they are instructed to close doors earlier than scheduled so people will miss their flight.
Happened to me. Will never use this airline again
They need their license revoked
This extract situation happened to me. That lying gate agent “manger” at the Trenton Airport illegally pull me from my flight and the airport closed, and I was left at the airport by myself after about 10:30pm
Seems like airlines have become upset that passengers are fine with just traveling with a backpack 🎒 Before, a "personal item" and carryon were free. I guess now it's just best to travel with your wallet, a 3 oz frebreze, and tide packet in your pocket and you straight 😂
Where to call ,they over charge me today 4,24,24 in phoenix az to chicago.
And frontier wanted to buy spirit airlines! I hope the merger with JetBlue goes through!
WHAT REALLY IS SAD: My Father worked for the 1960's Frontier Airlines where customer service was TRULY Customer Service. Employees were terminated on the spot the minute they did anything wrong. A real airline would rather get rid of the employee (CANCER) than have a bad reputation.
I had my flight delayed 7 hours. When arriving, no one was on the front desk, I was running everywhere to try to find information. I missed flight by 3 minutes, because it's impossible to check in. You have to use whatsapp to communicate with them now. No reimbursement. When someone finally came out from the plane, she kept on agreeing with me and thinks that 1 hour before the flight is late. This is in sacramento fronteir. I just tell myself that the man in the sky doesn't want me to fly that day. 😂
This airline is……you better know which airline you are flying with next time you book your flight.
Im also curious if race enters in, because I've seen who gets charged and by whom....and who gets to walk on un-hasseled with way oversized luggage. Seems like the percentage of people that pay extra will not match the demographic percentage of their customers.
what a witch. publish her photo. Hope they get sued and she gets fired.
GD MORNING 🌄
NOT EVEN IF THEY WERE FREE.. that is flying with them.
Where's the dignity for passengers? Talk about treating us as $$$ signs. These companies need to face the wrath of those they've abused for years.
Not surprised I’ll never use them once too many times for me lol I prefer American
Wanna avoid this fly either American or Southwest.
😂
Yes the passengers are treated equally, because the only color they see is green 🤑💰