Nexus 6P bootloop - stuck on Google logo
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- Опубліковано 5 жов 2024
- Very sad-- my Nexus 6P froze and restarted, getting stuck at the Google logo. Bootloop happened about a week after OTA update to Android 7.0 Nougat. ::cries::
Video recorded on my Nexus 5X, apparently now my daily driver. ::cries some more::
Google says it's a hardware issue: www.androidauth...
XDA may have found the cause, they blame the A57 cores. They have a possible fix by disabling them, read more here: www.xda-develo...
NOTE: 6P might need a previously unlocked bootloader to flash any repair files to it. It might not be possible to unlock the bootloader from ADB. Caution-- apply any fixes at your own risk.
There is a Rescue OTA available, but it's a very long shot:
drive.google.c...
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XDA may have found the cause, blames A57 cores. they have a possible fix by disabling them, read more here: www.xda-developers.com/nexus-6p-bootloop-fix/
Have you tried this solution?
My Nexus 6P bootloader is locked, and I can`t do anything:
C:\Users\andre>fastboot flashing unlock
...
FAILED (remote: oem unlock is not allowed)
finished. total time: 0.008s
C:\Users\andre> fastboot flash boot c:\adb\N2G48B_4Cores.img
target reported max download size of 494927872 bytes
sending 'boot' (12384 KB)...
OKAY [ 0.323s]
writing 'boot'...
FAILED (remote: device is locked. Cannot flash images)
finished. total time: 0.346s
booblick i haven't tried this solution. when you enter the unlock command, are you in the fastboot menu on the 6P? it should give you options to apply the unlock, I think (I'm just guessing)
Yes, i`m in fastboot mode (with those white writings and android)
booblick are you using the latest ADB version on your PC? you might need to find the latest version
I think - yes, its the latest.
Android Debug Bridge version 1.0.39
Revision 3db08f2c6889-android
+Don Lew , I'm one of the Google Top Contributors on the Google Nexus/Pixel support forums. I just passed your video on to my Community Manager. Thank you for making this video, stories like yours are EXACTLY why volunteers like "Techno Bill" and I are pushing so hard to get this resolved. (Techno Bill was the Nexus Expert who was responsible for the push toward getting Google to allow full "Recovery OTA" images to save bootloader-locked devices.) Unfortunately in this case, you cannot even get to Recovery to apply that. Hopefully your video can be evidence why Google needs to allow block-level access to devices through the Bootloader for repair purposes -- basically, a low-level format tool like the Nvidia chipset devices have. (Even if your data is locked and hosed, at least then the device would be recoverable!)
thanks Nathan, I appreciate it. that's pretty much what I'd like to see. my Nexus 5 had a similar problem but I was still able to recover the hardware (lost the data) but in this Nexus 6P situation, I think my hardware was also good and didn't need to have been RMA if I could have reflashed it or something.
I have the same problem with my 6P :(
I am also looking for a solution to this problem. I was on 7.1.1 the latest ota build and took a burst picture of my wife. It was stuck in processing and then restarted. Once it restarted, it worked for a while and then I was sending a test and it went into the bootloop. If you figure anything out, please share a solution.
Any response from Google? What might be causing this issue? Is it Nougat related?
Hi Nathan Thanks a lot for the reply. The same problem happened to me, but I was able to get into recovery and flash the rescue OTA zips, but strangely enough is that after the flash even if there was success message on the screen, the flash still failed and nothing changed, I even check the build info in recovery which stayed the same before and after flash. Is this normal? Any suggestions? My problem is that I bought it from Optus Australia and the bootloop happened only a few days right before the warranty expired and then I had to go back to China. It's the best phone I've ever used, especially likes the photos it took. Such a pity that all I have now is a brick with so much memories of Melbourne, VIC!
most users have tried re-flashing factory images or wiping their data to no avail. Once you contact Google, the company will send you a refurbished unit. Though Google says the bootloop is strictly a hardware issue, it is curious that both Nexus 6P and Nexus 5X devices are suddenly affected by it after the most recent Nougat update.
Jarel Antoine Contact LG, Google will direct you to them if it isn't a simple factory reset fix. I'm doing this with them right now.. have my RMA # just haven't sent it out but is doing exactly as this video describes. A 5x though.
This is ridiculous. I've had this phone for over a year with zero problems, it's been amazing. Suddenly this happens today and I've got a brick? I've been running Nougat for many months just fine. WTF happened?
Happened to me a few days ago, warranty ran out a month ago. Google customer care is not very helpful at all
+Andrew Burke exactly the same situation
Spent a bomb to get a Google Nexus 6P and today, feels let down. I spoke with Google(Go to your retailer if you have not bought from our store, god help you!) and went to Huawei(solution offere :-)))) there is a mother board issue, for which I have to pay the cost of the phone!) All of a sudden, hit by a bootloop issue.
Heat the phone using hair dryer above fingerprint area for about 10 mins. Thank me later!
what happens then?
This happened to me while I took a Snap :(
Wow, me too. I'm wondering if it's related to this problem.
my 5x is doomed ommg i even flash it wont boot man google doing this shit to get us go pixel lol
+brent bynoe maybe you can get a refund YMMV www.digitaltrends.com/mobile/nexus-5x-lg-refunds/
i live in barbados to ship that shit back will be a arm and a leg i think ill get 6p but after seeing this im so scared
brent bynoe I would just ask what it would take to make it happen first regardless. They may be able to provide some sort of solution to you.
Love this phone but won't be getting another one after this.
I just got this issue. Don't know what to do. So frustrated
Hi Don, they did replace the battery with no luck. They told me when it boots up, it goes so far and it needs a little extra boost from the battery. It kinda simulates a low battery charge condition. I will talk to my sister who has an electronic background. I may just change the charger board.
This happened to me yesterday while I was checking my fantasy football updates. Sucks but glad to know I'm not the only one experiencing this. I called Huawei and they were able to provide me with a new 6P. They just need verification (Proof of Purchase) that it is still under the 1 year manufacturer's warranty and you are good to go.
how did you get them to replace it? they want me to mail it in (for the same problem) and wait up to 10 days to get my "fixed" phone back..
I had this same issue. I was able to reach out to Google support (since I bought the phone through Project Fi last year) and get a warranty replacement. They do put a hold on your credit card, but it's for a zero amount - UNLESS your phone is damaged. Mine is pretty clean w/ no damage since it's been in a case and had a tempered glass screen protector since day one.
Bottom line - if you get your phone through the Google Fi project, you'll save yourself a ton of headaches.
And a bit of an addendum - I have a Nexus 6p from Huawei, black, 128 gb. I had NOT put the latest patch on it, but it did have 7.0 installed. (NBD91K)
You can try highlighting the issue with #AndroidBricksNexus hashtag on twitter. Clearly this problem deserves a large scale recall of phones. Google is committed to give updates for Nexus 6p. Most people using stock Android on leave auto update feature on. That is how the updates are supposed to work normally.
I was shocked to hear from Huawei today. Their contention is they have told users not to update to 7.1.1!!! So users are responsible for bootlooping or bricking their phones!!! Wow.
I am never buying anything Google ever again and will spread this message to as many people as I can. If this is their response to a problem they created, people ought to show them what consumer action can do.
Btw, there was not ONE email to users asking them to stop updating phones!!! This when they own every piece or data on our phones and are selling it piece by piece. And they sold Nexus 6p as a top of the line flagship!!!
This phone is such CRAP. I bought it from Google (Project Fi) and I've had to replace it 3 times so far! And this bootloop crap happened since the OTA a week ago (security patch 7.1.1). I contacted Fi and they are sending me refurb AGAIN. I'm 3 seconds away from getting a completely different phone, sick of Google and their issues! Unfortunately, I travel overseas and not too many phones have the bands I need for calls with local carriers in Europe. I don't trust Nexus phones anymore!
BMarchesa that's very unlucky. I'm currently using a oneplus 3t now, I've only had it for a couple weeks but it's working great for me
I'm looking at the OnePlus 3t phone, but I've read that it struggles at time with Wifi (no mimo), and has a so-so camera. However, the 5X is definitely not in the running anymore. Too much of a headache!
BMarchesa it's weird that I had to fall back on my 5X when my 6P bootlooped but I've heard many cases of 5X bootlooping so I can't recommend it to anyone. The oneplus 3t camera is a step down from the 6P/5X, but it's not terrible. I personally haven't had any problems with wifi on my 3t, but I'm having lots of trouble with the fingerprint scanner
I read that the fingerprint scanner gets even worse with the newest update. I use my camera phone for work, so I need a good mobile camera, and I also just read the version of the One+3 I could get is N American version that does not have bands 3 and 20, which are mostly used in Europe where I travel often; only the China version has those bands. Such a shame, as the phone does look rather nice.
BMarchesa that's too bad, but you're doing the right thing by researching like crazy. Hope you can find the phone that works for you 👍
Happened to mine too! Google sabotage? Super pissed off. Weirdly right after 12 month warranty and right after 7.1.1 update. Coincidence? Super expensive phone that was still WAY in it's prime. I was looking forward to at least another year. Thinking about never buying a Google phone again.
David Schwab I know how you feel, I was thinking the same, 1 year without dying is not enough, these phones should last at least 2 years. apparently Google is blaming it on hardware: www.androidauthority.com/nexus-6p-bootloop-issues-738275
even though you're out of warranty, try to contact Google or Huawei anyway. hope they'll help you out
www.umidigi.com/page-umi_pluse_overview.html
I got the phone in this link. Solved that problem. $300 for awesome specs!
Hello, I'm from Argentina and I'm the same, I have no way to send it to guarantee because there is not here, the phone bought it in Miami in a best buy in February. Will there be a way to repair it myself?
I have no possibility of sending it to guarantee because it is blocked in my country that service
Please, if you find a solution for yourself, let me know
if you can't fully boot the 6P, your only other option would be to hook it up to a PC and try to access it using ADB. But you would need to have USB debugging enabled in the 6P beforehand. Maybe a local repair shop might be able to fix it. Unfortunately, sounds like your options are limited. Hope you can get it sorted.
Don Lew My problem is that I have no way to put debug mode :(
My hands are tied
hola emanuel , disculpa queria saber si pudiste solucionar este problema porque ayer mi nexus 6p entro en bootloop. pudiste contactar algun representante en argentina??
gracias espero tu respuesta
mi facebook es martin marinelli y estoy con un perro en la foto por si podes contactarme por ahi
abrazo
Hola Martin , lamentablemente no , Huawei se lavo las manos , me tuve que comprar otro movil y dejar el nexus en su caja guardado, tecnicos de mi ciudad me dijeron que se quemo el procesador. Si encuentras una solucion porfavor escribeme a emanuelf44@gmail.com
Martin Marinelli Hola, tenía el mismo problema. Hace unos 3 meses me sucedió, me compré un p9 y hoy, me dio por leer nuevamente y di con una experiencia que recomendaba dejar el celular cargando por 24h. A mí me acaba de funcionar, no sé si sea una solución permanente pero por ahora el teléfono funciona normal.
My Nexus 6P also stuck on the google log screen. Went to Huawei service center and the guy mentioned it needs motherboard replacement and it costs around 21K. He also mentioned lot of customers facing this problem and it is a software problem and google didn't provide and tool to fix this software problem. Only solution is replace mother board. Good lesson learnt, google phones are not reliable, switching to apple.
Basavaraj Biradar that's too bad. What will you do with your 6P? Will you have it repaired?
My Nexus 6p had exactly the same problem two weeks ago, i still have warranty, so it's send for repair. In the meantime i am using my back up phone, which is an old HTC One M7, damn, that's still a nice phone and works very well. HTC never let me down.....and i had about 4 HTC phones in the past.
it happened to me yesteday when uodated to 7.1.1 and don't know what to do .... i don't wont to format it because i have file inside
It's the Nougat update that it's screwing up many phones. Google messed up big league there.
NO in reality this have always been the same with all Nexus Products .... Every new update is good on paper and bad in real life. The new versions are for new phones. It's fake advertisement that every other update will work good on your old phone.
Me too. Same thing happened when I updated to Android 7.1.1.
Jepoy Meneses I had to format and lost all my files....Now i sold it
Me too now my phone is fucked up. And i live in Thailand which mean no google support here.
Hi! I got the exact same problem! My 6P also froze when i was listening to music and then got stuck in a bootloop. You said you were going to send it back, but if you manage to solve the issue by yourself I would be happy to know how!
hey Simon. sorry to hear you got the same problem. for anyone with this issue there are 2 things that they need to have a chance to fix it: either an unlocked bootloader (OEM unlocking enabled in Developer settings) and/or USB debugging enabled. without at least USB debugging enabled, there may be no hope. BUT... if your bootloop at least starts the colours dots you MIGHT have hope of doing a factory reset if you can get into the Recovery menu. if all you can see is the Google logo and it loops I think it's pretty bad.
I tried installing ADB on my PC and seeing if I had any remote flash options but I couldn't do much without first having USB debugging enabled.
my theory is that Android 7.0 is causing a higher than usual number of these bootloops, though I can't prove it.
very similar thing happened to my Moto x 2015 on a custom ROM. I ended up restoring a factory image and it fixed it.
thanks for the vid. I have same issue starting yesterday for my Nexus 5x. Let me know what they sent you and what version android is on it. i.e 6 or 7. Also did you try and use android sdk and pull files off it? I think that can be done?
yes, I've read many cases of it happening on people's Nexus 5X, makes me nervous. I was sent a replacement 6P, seems like it's new, and it came with 6.01 Marshmallow on it. then it immediately wanted to do the monthly security updates starting with June, about 3-4 updates in a row, then Android 7.0 update. I did try Android SDK but I still couldn't access anything on the phone when connected, I didn't have USB debugging on before it began bootlooping
Hi Don, I am having the same problem. Same story about the phone just rebooting all by it self. I took it into a shop for repair. They thought it was a battery problem, only because when the battery charge level gets below 10%, It will boot up like normal. My Phone has been used when the batter level is very low. Make calls, send and receive text, Log into email accounts ect. I am going to try to get the battery level high enough to do one more system update. Any more battery charge than 10% it goes back to Bootloop
Edwin Elkins i hope you can get it fixed. I'm not sure if it's simply battery or something worse because Google has implied it's a critical failure. but if you're out of warranty, doesn't hurt to try the battery. best of luck, friend 👍
Edwin Elkins ddmalluri Hi there, I have the same issue, so finally there wasn't a fix, is it? Need guidance should I try to get it fixed or buy a new one 😥 seems same problem with Pixels it's Google who push updates that fry the phones , damn Google , never buying a Google phone ever again
mine lasted almost 2 years before this happened and i didnt get a warranty
I'm going to try reflowing the solder like I do with GPUs and see what happens. What do I have to lose ?
My 6P bootlooped last week. 2 months past warranty and bought through provider so was past on to Huawei who wants $311.00 to fix. I contacted google again and still moving up the google support chain so am hoping they will stand behind their product. I really loved the phone but won't buy another google or Huawei product if they leave me stranded!
Chris Smith that sucks. Hope Google will take care of it for you 👍 they really should because it's clearly a known issue .
This happend to my nexus 6p last night, how can I fix it? tried the recovery mode but won't work. I am from Nepal and brought it from a friend in US..don't know whom to contact to return it. also can't i get back all my data now??
Shilu Shrestha sorry to hear. your best bet would be if you could give to your friend in the US to apply for warranty there. if you can't access the 6P on a PC it's unlikely to be able to recover your data
same issue on my nexus 6p.. from last 3 days.. i searched web.. and no profit at all.... stucked on Google Logo.. Bootloop of death
bhai ko sloutoin hai kya hai ishka
mine frooze too and nothing in booloader menu loads. back to the store for me
Yep happened to me yesterday. I paid 100$ to people in NYC who said it was water damaged. They gave a new battery (they said) and it was fine. Plugged it in again and 2 hours later rebooting all over again. So pissed. I got it unlocked and refurbished off best buy. I know Google wont do anything
Nicole Sriskanda glad you were able to fix it
Just happened to me. Spent the whole day looking and trying for solutions but I am in the same situation as you. Will just contact Google tomorrow and see what happens.
May I ask how long did Google take to give you a refurbished phone? As in, how many days/weeks did you have to wait?
Daniyal Ali Syed sorry to hear of another bootloop victim. I'm in canada, Google sent me a replacement that arrived about a week after I talked to them. It may be different in other countries. Hope you get your replacement soon👍
This is Happened to my Nexus 6P same , the customer care people are telling me that my phone is out of warranty and they cant help me any more, THIS IS VERY BAD , my phone just flashing GOOGLE LOGO nothing else
I dropped my phone, my power button and volume buttons both got stuck, its really hard to press now. Since then my Nexus 6P gets stuck in the google logo. Sended it to a company but repair cost 550 euro's. So not gonna do that.
It happened to me today, a few months right after the one year warranty expired. Spent a whole day trying to figure out how to resolve it. But no luck. Soooo pissed off.
W Zhang other than the XDA fix, I haven't found many solutions. you could try checking the Nexus 6P Reddit, but I haven't found too much there
I have the same issue with a nexus 6p running oreo 8.1 But its not covered by warranty and I'm from India, where Google doesn't have a store. Huawei wants to replace some main board although they're not sure if its the fix
I used my Nexus 6p for 2 years without any glitch and one night all of sudden I have similar problem like yours. I tried to flash, unblock, all in vain. Is there any solution to the problem??
This just happened to me. Anyone have a link to a fix? I'm so annoyed with this phone.
happened the same with my nexus 6p
how did you fixed it finally?
please mail me solutions...
Happened to me too. I shut down my phone using fast recovery option then started it back again and know it's working fine
Varun Gupta that's good you were able to get to the recovery menu. hope it was just a one time problem
From where do you get recovery option?
My nexus battery problem started with andriod 7 , but still continues after android 8
hey .. mine was a simple update from marhsmallow to a 20mb update to prepare the phone for nougat.. now mines stuck in a loop and the phone wont charge anymore.. when the phones switched on it wont charge with a red blinking led light. when the phones switched off. it shows a charging symbol.. but it doesnt charge.. left it for hours with the orginial charger.
that sounds pretty bad. if you can't get into any service menu (power + vol. down) or you can't reset when plugged into a PC, I think you need to send it in for RMA.
@Don Lew This happened to me this morning :( I had google play music opened and when I tried to play some Justin Moore, it froze. Glad to know it's not his music's fault... lol
I'm just barely under warranty (I bought it in January), so I'll be able to ship it to Huawei for them to look at. Were they able to resolve it for you (fix/replace it)? Most everything for me is backed up too so I'd be alright with either a factory reset or a new phone.
EDIT: there are some scuffs on the sides from falls if that matters. :/
J.T. Schellenberg Google replaced mine fairly quickly. I think the scuffs on the side should be OK, not sure if they would consider that physical damage. hope you get yours sorted 👍
Thanks for the quick response, man! Just waiting on my shipping label now. Using my 'ole nokia 920 in the meantime.....Lord I hope they're quick
I have the exact same problem !!!!! any solutions
How can I call to Google? I have different problem, but can't find the right number to dial...
look up Google store support, there's a webpage where you enter your phone number and they will call you (USA & Canada)
hey don, this just happened for me today and from the comments i saw that you are also in canada. what method did you use or recommend to contact google? Thanks
higherthanscream I just looked up how to contact Google, I came across a support page that I put my phone number into and they called me in a few minutes. I can't remember what page it was, but you can Google it. good luck 👍 it sucks that this keeps happening to people
same happened to me while I was browsing the web. phone eventually worked again for 2 hours then did the same during web browsing to never come back. even after factory restore. Google RMA'ed me a replacement as I was within 12-13 months.
this just happened to me this afternoon, im sooooo pissed off, tried to contact Bell, and Huwaie but they cant do anything and they just told me to bring it to a repair shop like what the F##k
Paulo Tan if you got it through Bell, they should be taking care of it. How long since you got it?
Ok, same problem here. How do I do the RMA? I bought my 6p from amazon and it says warranty period is over but I bought the phone this Feb 2016.
my guess is your one year warranty is with Huawei, the phone manufacturer. did you buy in the USA? if so, check out consumer.huawei.com/en/contact-us/index.htm good luck with your warranty👍
I have the same problem I got two days ago I do not know the solution, is this a warranty within the warranty, or is there a solution to the problem?
If there is a solution to this problem please let me know
My device bootlooped a few days ago. Been contacting google customer service ever since. My device just happens to bootloop one month after the warranty runs out. In a CNET article www.cnet.com/uk/news/why-i-regret-buying-a-google-phone/ it says "When reached for comment by CNET, a Google spokesperson said the company was "not aware of a bootloop issue for the Nexus 6P" and noted that "if the Nexus 6P was purchased from the Google Store, we will replace the device regardless of warranty status."". After sending customer care this article and quoting it, they told me that it was false and they would be contacting CNET. I'm not convinced of any of this. Emailed CNET asking for proof of a statement or if they could please remove this quote from their article. They said they were going to escalate the issue. I've tried everything bar the fix that slows down the processor, I'm just not sure what to do at this point.
Andrew Burke wow, that's shameful behavior from Google. Thanks for sharing your experience, hope they sort it out properly for you 👍
WTF, so many people had this issue, my nexus 6p in 8.0 got this yeterday,
Google and Huawei have to solve this issue......
arrrrrgggggggggggg
Happening to my phone as well. I'm beyond furious as I am hearing that they won't offer refurbs if there are other physical defects (screen cracks for instance).
My phone is still under the official US warranty. What do I do?
Brahma that really sucks. did they at least offer to fix it but charge a fee for repairing the physical damage?
Brahma Frederik Bisp hmm surprised because the speaker on my Google Pixel XL ended up getting blown and Google still gave me a replacement free of charge even though it had a small crack on the back glass.
Had the exact same issue, still trying to get mine sorted.
hii . oday, what is your experience?
already solved?👀
i literally just had this happen to mine good to know im not the only one
unfortunately. hope you are able to either recover it or make a warranty claim
not sure if you know this but i got the phone from a canadian carrier. I just called huawei regarding a bump by the volume button and didn't tell them anything regarding the brick. Does it void warranty to unlock the bootloader/root the device. I try and google this but people are always giving different answers.
I'm not sure, but all I can say is the Google service rep never asked me if I unlocked my bootloader or rooted my phone. maybe it's "don't ask, don't tell" 😉
Same issue here. Sometimes it boots till the end but then freezes and reboots again. Contacted Huawei, let's see how it goes.
if it gets to the coloured dots, have you tried accessing the fastboot menu? like what I did in this vid? if so you may be able to wipe/reboot it yourself?
Sometimes it does. But won't stay booted for long. I've tried wiping it with fastboot menu and it didn't make any difference
+Alexey Milokhov that sounds bad. hope Huawei helps you out, good luck
Same while watching a snap. Still stuck in the loop very sad.
Hi, it's exactly what happened to me on Saturday, July 22nd. I tried to unblock without a successful result, is there any solution? I am from Chile and bought the device 15 months ago so it has no guarantee, I went to the official store of Huawei and they could not do anything, they have no spare parts. I feel ripped off by google.
Pablo Malfer that's really bad, Huawei should have some parts because this is an ongoing issue. I haven't found any real fixes other than the link in the description, but I think that's a long shot. hope you can get yours fixed
Hola Pablo:
Me acaba de pasar lo mismo, hace media hora. El teléfono se apagó repentinamente y queda en loop en el logo de Google. Más arriba un Argentino lo dejó cargando 8 horas y se le resolvió el problema.
Avísame si encuentras alguna solución.
Saludos!
YES ! I have this very same issue.
My Problem ? It's Now 10/2/21.
I Still want to use it.
Temporarily am using a Pixel 3a,
Waiting for The Pixel 6 Pro.
I would like to know if I can use the
Huawei Charger that came with my Nexus 6P to charge The Pixel 3a.
Would appreciate a reply 😟.
(I realize it's somewhat after the fact !)
Thank You,
JaneLee 🕊️ - in Suburban Philadelphia
10/2/21
Yes you can
@@HandheldAddict
Thank You Very much Don 😊.
That's what I call FAST 🤗
Much Appreciated,
JaneLee 🕊️ - in Suburban Philadelphia
@@janeleekeller no probkem, hope the Pixel 6 Pro will be a great phone
@@HandheldAddict
I have much Hope for the same Don.
I've been waiting a Long Time for a New Google Phone.
I Loved my Nexus and until it just stopped working after almost 6 years, I had No Problems with it.
I have to say, this Little Pixel 3a is very nice. My Husband got it for me,
'Previously Enjoyed' for $89.
I bought a Spigen Case and a Tempered Glass Screen Protector for it.
I'll be giving it to Him, if and when I get my Pixel 6 Pro 🙂.
(I told Him if He didn't take care of it I would take it back 🤨.
(I think it's about to get Android 12 !)
JaneLee 🕊️
9:50 PM
10/2/21
One more comment on my Nexus 6P.... My phone will boot and work normal when the battery charge gets below 10%, Any more than that it locks up and reboots and never fully boots.It is really sad to have such a great phone turn into a paperweight.
Edwin Elkins that is very strange. What if you start it when it's under 10% and keep it plugged into the charger? Will it reboot after 10% or stay on?
I had the exact same thing and sent it in as an RMA to google. This is crap and seems like a known issue they need to remedy.
I agree. with every update there always a small number of devices that get bricked. but I think this update is causing a higher number of bootloops than usual. hopefully with increased RMAs, and people reporting why they need to RMA, Google will get that there's an issue here.
I have this phone mine still stuck on the logo won't get another phone like this
If you're in the US m.gsmarena.com/google_nexus_6p_compensation_plan_is_finally_official_if_you_own_one_keep_on_reading-amp-37480.php
Just happened to mine today, using phone as normal.. It just reboots and gets stuck doing this.. I could get into bootloader by holding volume down. Cleared cache, data, even tried sideloading the OTA, nothing fixed it. Contacted Huawei.. they said I'm 4 days out of warranty (LOL WAT?).. Rep said she would see if they could make an exception and let me know...
Shane Menshik that's brutal. hope Huawei can get it sorted for you
Wow. This is the exact same experience I had. Huawei said I was 3 days outside of my warranty. I tried using Fastboot to no avail. Let me know if figure anything out.
Adam Hogen did Huawei offer any kind of service for you? so far I haven't found any solution unfortunately 😕
They told me to look into 3rd party phone repair shops. And said "Any professional will be able to easily restore my phone".
Adam Hogen that's frankly a terrible response from them. if you've got the same problem as seen in this vid, it's not a "simple" fix. maybe you should try to talk to Google if available in your country.
how to solve this kind of problem?
Ugh, I've got the same issue as of yesterday. I checked my warranty and apparently it's a Chinese warranty even though I'm in New Zealand.
if you didn't buy directly from Google you probably need to deal with Huawei. there's no Huawei NZ office?
There is, but I have a feeling that, as it's a work phone, it might have been purchased from an importer. Gotta check with my boss.
+Richie White yes that's possible. but sounds like something your boss has to figure out 😁 what's bad is I think this is something that can only be fixed by Google or Huawei directly. I don't think a third party repair shop can access the phone bootloader because it's encrypted.
Please tell this problem solution
I am also facing same issue..is there any process to retrieve all the data?,And google will fix this issue or they will provide another new phone??how many days it will take to complete all the process...i am from india.
if you have USB debugging enabled, you might be able to retrieve data when connected to a PC using ADB console. if you don't have it enabled, you may be out of luck. if your warranty is with the Google store, they should send you a replacement while you send your broken 6P back.
hi, I am a nexus user for some long... but didnt face this problem before with my nexus 5. but with the nexus 5x oreo update... it happened uncertainly today. i am very my anxious. what can i do now? i need your kind help to start the phone.
Samiul Huq Bhuiyan the Nexus 5X is a bit of a different issue. The bootloops for that phone are usually caused by improper solder on the motherboard. There are reports of temporary recovery by heating the phone in an oven--* strong caution is advised with this* but I think that if it's bootlooped, there's no real fix for it.
damn i will die..
Same happen to me just now, but i live in south america, i dont know how im going to fix this. Its rare because i was just opening chrome to see a web page and this happens. i didnt activate the bootloader or debbugging usb. How on hell are we gonna fix this.
can you access the fastboot menu? (power+vol.down) did you try doing what I did in this video?
yes i can but when i get into fastboot y try to go into recovery mode and then i push the power button it begins the bootloop again.
+Andres Lopez same problem I had. when I told them the Google support approved my RMA right away. so I think only they can fix it. hope you can make a warranty claim 👍 it really sucks, I know
yes it does, hey how is the average time to get the claim response..... if i send google he phone how many days past until they get the new phone
+Andres Lopez for me it was very quick, one week for me to receive a replacement
Just happened to me. I contacted Huawei and its getting resolved soon. Very sad because I really love me phone!
Brandon Volesky I know, I was really enjoying my 6P too. Good luck with your RMA 👍
Class action lawsuit against Huawei & Google: www.engadget.com/2017/04/21/lawsuit-takes-aim-at-google-huawei-over-nexus-6p-battery-issues/
Are people able to sign up for it yet?
Marcos Kruger at this time, I don't believe so yet. but it also only applies to those in the US I think
Not an issue, I live in NYC, lol. but this is my THIRD nexus 6p already. i have one coming in the mail in the three days(been out phone for a week) cause i have to keep replacing them. They just die, no physical damages at all. literally stuck on bootloop or some kind of software issue. I really wanted to love this phone so bad but I can't stand it anymore. Unfortunately, there's not a big compensation when it comes to class action lawsuits.
I have the exact same issue man... This sucks. My bootloader is also locked and debugging is also disabled. If you fix it, please upload the fix man
Bilal Hussain sorry to hear this is still happening. The only fixes are the XDA mod that disables the higher clock cores, or a RMA. This issue ruins an otherwise great phone
Don Lew Thanks for then reply. I think I'm screwed as I ran out of warranty, and my bootloader is locked :(
Bilal Hussain did you buy from the Google store? If you did, try contacting them anyway. I've heard some cases where they'll accept RMA past warranty for this problem, but it's very ymmv. Good luck 👍
Don Lew Google store isn't available in my country :( I bought it from a different retailer who won't cooperate :(
Bilal Hussain that's a real shame ☹️ it might be possible for a repair shop to replace the motherboard but I'm not sure if there's a real repair available
my phone just surpassed the google logo after master reset. I wasn't instant it took about 10 more tries. I was already in the process of sending it to huawei.😰😰
Sergio Martinez that's good news. but if I were you I'd take the opportunity to back up any files you need from the phone, because it's hard to say if it'll keep working. good luck 👍
Did anyone who requested a replacement in warranty have to pay a deductible or fee?
Sam I've read some cases where Huawei charged a fee, and if you have Nexus Protect, there's a deductible fee for that. I don't have it, I wasn't charged any fee.
Thanks, I bought the protect but since it is boot loop and still within manufacturers, they are sending me a new one exactly like how you described. Just curious, did you get the same color, Frost? Was it 128GB?
Sam yes I got the same model, 128gb Frost. But I've heard some people not being able to get their original color due to lack of supply in stock
i have very similar problem, but my phone boots from time to time (sometimes i have to wait for 10,15 mins) and then it freezes and gets back into the bootloop and again. if anyone knows anytings about that kind of issue
JLocni I've heard other cases like that, but I don't have any solutions. have you tried factory reset?
yes, i did that. right know, my nexus is on and charging (i had it for a week turned off-i was on a holiday and i didnt have time to take it to the store), i dont want to do anything and when it is charged i will insert sim and try to load some apps, i will let you know what will happen :)
JLocni good luck, hope it fixes it for you 👍
for now i works fine, put sim in ti, installed some apps. pretty happy for now :D
I have been facing the same issue and the warranty period is over an there are no service centers near by .
if you have a solution please help.
Bhawana Yadav the only half fix I've heard of is the XDA fix, you can find it in the video description. Good luck, hope you can find a fix 👍
Bhawana, did the proposed solution worked. i have the same issue :(
Osama Abduelgadir I've never tried it as I sent my 6P back to Google the day after I recorded this video. I've heard it works for some people but it disables half the processor cores 🙁
The Bower Button is Broken probably similar to my Nexus 5 Powerbutton. It some times remains constantly pushed even if it is not physically pushed ... It happens on my opinion from using it on the cold outside, it does not like the cold of winter. My Nexus 5 had this problems 5 mounts after the warranty... It sucks when the most important button in your phone is broken by winter and renders your entire device useless.
Guys believe it or not, this problem happened with me. I just smacked my phone's lock button with my palm a couple of times and it started working.
paras nandu this has been known to work for Nexus 5, stuck power button seems less common on Nexus 6P. but if that's the problem it should be auto-selecting on the fastboot menu. good you got yours taken care of for now 👍
can i get it fixed if i have an unlocked bootloader !
Ziad Moataz it may be possible to apply the XDA fix but it's usually a hardware failure, so it might not be able to be fixed
Hello, any update? happened to me today and can't do much.... 7.1.1...
Olomana Vongue can you try to side load an OTA from your PC? other than that, I haven't found any solution.
I didn't backup my phone and have some stuff on it... damn it!
Thanks!
I tried sideloading other OTA but it doesn't work.
my phone started to do this today can someone plz tell me if there is a way to fix this plz
Dennis Wenn sorry to hear another case of this happening. try to access your 6P on PC using ADB console. or try to access the fastboot menu as described in this vid. other than that I've found not many solutions.
Yes, I think I can, is there a way to fix?
Robert Yang hi Robert, there are actions you can do using command prompt in ADB console to factory reset and other actions. Google "ADB Nexus 6P" and you might find some options. good luck 👍
Mine just got stuck exactly like this. I plugged it to charge, and it kept bootlooping on google logo. Suddenly it turned on. OMG i'm so happy
Diogo Tupinambá glad you dodged a bullet there. But you should back up anything you don't want to lose in case it bootloops again
Does this XDA "cure" really works?
Diogo Tupinambá users on Reddit say it does but you are basically crippling half the processor doing it.
damn.... better start looking for a new phone. Nexus no more... It's an amazing phone, but i have seen lots of deathbugs from people around the world
Diogo Tupinambá I know, it's pretty disappointing. I hoped Nexus would end on a better note. I'm thinking of making a vid about the OnePlus 5T as a Nexus 6P replacement. There's lots of other options out there as well.
initially i was having the same problem. later the phone got dead.. i have sent my phone to the service centre. will i have to pay anything for the repairs if something is wrong or will it be free ? what are the chances of getting a new replacement device ?
if it's under one year warranty, Google would replace it IF they find no physical damage, like from a drop. user caused damage is not covered under warranty and would be charged for service. good luck 👍
Don Lew it is still under warranty. the phone just has some minor scratches here and there as I have been using it for the last 11 months. no major dent or cracks.
I got a brand new Nexus 6p as a replacement device. It took 10 days for the whole process.
good to hear your replacement worked out.
This happened to me today, does anyone know how to fix this issue?
Ali Baba maybe check out this Reddit thread www.reddit.com/r/Nexus6P/comments/6j83s9/is_your_battery_draining_is_your_phone/ hope you can find something that helps
same problem , you got any news?
Juan Arevalo there have been some reports of people getting Pixel XLs as replacement devices for broken 6Ps (Google store only) but sounds like they stopped offering that. Only advice I have is to contact Google or try the XDA fix in the vid description.
Ya battery ka issue hy kaya ??
had it after 7.1.1, they replaced the unit
the same problem happened to me. stuck in google logo
I have nexus 5x it's been a 2 weeks , I am having the same problem with my device , I want to know that is it hardware problem or it's a software problem , because it's happening after getting android 7.0, please let me know regarding it.thanks
with the 5X it's a real question. some speculate that the hardware is causing the bootloops. I'm typing this on my 5X which has been on Android 7.0 since the official release. I've had no problems with 7.0 on my 5X yet. if you can't stop bootloops through factory reset or accessing via PC, then it probably needs to be RMA, whether hardware or software fault.
Don Lew Actually it's happening since 2weeks with my device it's really ridiculous and sorry i didn't get mean of RMA could you please tell me in details about it
+Kamil Multani RMA= return merchandise authorisation. so talk to where you bought it from to begin the warranty return process. hopefully you can deal with Google, but if you bought from elsewhere you might have to talk to LG. good luck👍
Don Lew thanks brother but i didn't expect from the Google this kind of problem happens on the Google phone's too .
+Kamil Multani I agree, I used to have a Nexus 5 and I had 2 years of rock solid performance from it that sold me on stock Android. but all phones have a "small number" of failures, it's unavoidable. I don't know if these are any less reliable than other phones.
One of the worst phones that I have used in my life. Same shit. I still have warranty but UK customer service is not sending the box to ship this useless plastic phone to them. Neverever trusting Google and Huwaei products. WORST PART IS I STILL HAVE WARRANTY.
Sainath Kanamarlapudi that's bad. They should email you a postage paid mailing label
well you love it :-( I already exchange one because restating. Now I have same issue no warranty left SHAME 1.4 years two phones nexus 6P No more Google for me!!!
Exact same issue I'm so pissed off, I even had the battery issues before!
Lucky for me when ever I get a new phone I always enable usb debugging and tick the OEM unlock. Although this might not even help me:/
Et Tube I think the early battery shutdown may be a symptom of the bootloop issue. I had a couple early shutdowns before it happened to me. have you been able to try the XDA fix?
Don Lew yes I have done the XDA fix and the latest patch runs shockingly well considering its only using 4 low powered core's. In some antutus it gets a higher score then stock.
Et Tube that's great that it worked for you 👍
just happened to me tooooooooooo!!!!!!! can't do nothing!!!!!!!!!! cant do factory reset!!!!!!
Robert Yang can you access it on a PC using ADB? if not there are not many options. hope you can warranty it
Es ka kaya solution hy
Mary pas b ya he problem hy
Agr es ki battery change kar li gay too thek ho gay ga kaya ??
battery old?
Công Nghệ Thành Tuyên I bought mine at launch so it was about a year old. that should be fine normally, but maybe it was defective?
how was your replacement?
m_harch so far it's been great. it came in original packaging, looks like a new unit. the only thing is the USB power cable was a bit sticky feeling, which was weird. but I'm still a little gun-shy, still using my 5X as my daily driver phone.
Don Lew glad they gave you a new phone. hopefully it holds up for you. I'm sending mine into Huawei this week, hoping they treat me right! 5X is great device as well!
I never, I never say android is better than iPhone again
Name None there can be issues with any phone hardware. Google "iPhone touch disease"
Just happened today, I'm outside of warranty so I'm out of luck.
Ryan T if you bought from Google, try to talk to them. I've read some reports on Reddit from users able to get out of warranty support for this issue but it's ymmv. good luck 👍
It was bought through my carrier unfortunately.
It happened to me today, about 45 minutes ago to my Nexus 5x. Damn it
Orlando Colom that really sucks. I've had my 5X for just about a full year. I've heard many more reports of bootloops on the 5X, but the reasons may be different. I've heard users on Reddit trying baking or putting the phone in the freezer for about 15 minutes to temporary be able to boot up. but it's something that's totally at your own risk. hope you can get yours replaced on warranty
Thank man, I had a lucky shot because my warranty was going to end next month, so just in time. LG is going to repair it and if it doesn't solve the problem they will send me a new one.
just happened... what to do?
Daniel Bakker check the XDA link in the video description if you are beyond the warranty period
@@HandheldAddict does it work?
@@jessicamillman4405 I never tried it, Google sent me a replacement Nexus 6P. But I've read reports of it working for others
Good luck.
how do fix ?
Công Nghệ Thành Tuyên if you can access with a PC you might be able to flash an OTA update, but if it's like mine in the video, can only return it on warranty