Electric Motor/Steering Rack Issue, Ford Mondeo Mk5
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- Опубліковано 14 жов 2022
- Many thanks to mr chris bell who owns a 2016 ford mondeo mk5.
Mr bell became aware of a safety recall in america affecting the ford fusion...which is the american version of the ford mondeo in which the alloy bolts holding the electric motor onto the steering rack were in some cases corroding through and breaking which has led in some instances to the electric motor becoming detached from the steering rack which is a serious safety issue.
Mr bell has discussed his story to make sure his car has had the new modified motor bolts fitted and to make ford uk aware of this serious issue. - Авто та транспорт
Many thanks for this video. I bought in 2015 MK5 Mondeo and after 7 years I had problems with stearing box. This video help me, because I didn´t know about recall from Ford. When I leave car in Ford service they confirmed the recall and change the stearinfg box for new one for free. Many thanks.
Michal from Slovakia.
Well done lads. No longer a Ford owner myself but appreciate you looking out for the safety of others......unlike the blue oval.
thank you stuart🙃
Ford UK did do a recall for what they considered to be the affected production range although if I remember correctly it did take them until early 2021 to finally get round to it!
I have a Toyota, but I'm not avoiding or opposed to having another Ford.
Absolutely awesome. Great to meet you both.
thanks chris, excellent to meet you too and thanks for your story...and the jack daniels✌😊😁
I'd love to know what was wrong with the PC and how you fixed it. Maybe make a video?
Woo hoo Chris! Love from the other side of the pond! x
Alloy bolts 🤦♂🤦♂brilliant video Allan, great to see Monica.🙏🙏
thanks charlie
This was a Bosch design flaw, it’s plagued several car marques, including Ford, BMW, Tesla, Land Rover that I’m aware of.
Tesla acted quickly and did a recall but the rest dragged their heels, only recently have Land Rover started a recall on evoque and discovery sport where it’s become a common problem... previously their policy was to replace rack once it had failed already... which was just too late for some.
There’s usually 6 bolts but they only replace 3 of them. The other 3 are where the rack comes out the casting and joins the track rod and holds the drive casing onto the main body.
Then the upper 3 hold the motor to that drive casing that houses the belt.
thanks for that info R B, cheers
Great stuff Monika, Chris and Alan, that is some valuable information👍🙏🙂
thanks pat😊
Great to see Chris on the channel. Known him a long time way back from the Galaxy owners club. 🎉
😊
Just goes to show that it's good to fight these large organisations like ford to prove a fault is a design fault ... big well done .... Great vid Allan 👌
thanks paul🙃
great to see you on here, Chris. UA-cam star now, eh? I need to get your autograph when I bring my laptop in! Seriously though - well done on your tenacity!
😊
Great info as always 👍 Hi 👋Chris nice to see you with Alan
thanks yammy😊
Great video Allan, thanks for sharing 🙂👍
thank you too kevin
thank for the warning i will get in touch with my son in law as he has one thanks for the video
cheers eddie
Great job Chris Bell! Great to see you on here! Haha 👏👏
😊
Great video as usual Alan. I’m going to post if my 2019 MK 5 Mondeo needs inspecting for this, or if Ford UK/Europe addressed the issue for later models.
Land Rover have the same steering rack/motor issue with the Evoque/Discovery Sport. At first they did a warranty extension to 10yrs/150,000 miles. Recently DVSA have forced a full recall on all models 2011-2017. The US etc had recalls long before we did.
It's probably the same Ford part on the Land Rover models. The official recall I believe is to replace the bolts, unless they snap on removal when it's full new rack.
Oh thank you for let me know. Will check a friend's Evoque
thanks for the info james
Alan here's a little story from only last week I own a mk5 Mondeo and this steering issue happened to me I where reversing off my driveway and all this banging & clatering started got the car back onto drive and could see the pump laid on the undertray gave my Ford dealership a ring ( and I'm also from York ) and I couldn't believe what they said & maybe you won't but they said the car should have had a recall to cut short they replaced the rack free of charge
lol, well at least you got a good result and good thing it broke where it did
I received a recall for an Mondeo airbag issue. The garage also said "and the steering". I was unaware of this.
I had been experiencing what I thought was over steering or even worn tyres so I had replaced all 4. None were below the legal limit but the steering was 'iffy'.
On taking it in the airbag was fixed in a day but they sent me back out stating I needed a new steering rack and they would order it and let me know when it arrived. After driving for some while I expressed concern that it was not safe so Ford arranged a replacement car. However they have now said they have done all they can and there is no word of when they can get a replacement steering rack.
3 months wait so far and still nothing. It concerns me that the garage knew what the recall was for but Ford tried to make it out to be something else. I have owned 4 Mondeos and will miss the car but it has soured my opinion of Ford.
Ford made a recall in Denmark as well. My 2015 wasn't in for a recall, but as I know some of the mechanics at my local dealer, I had them check it up in a lunch break. Lucky mine was fitted with the new type bolts
😊
I was still servicing a 5yr old Toyota Avensis at the main dealer I broke a headlamp trying to change the bulb so they supplied and fitted a newer one free then about a year later did the same again and they said they'd extended the warranty on headlamps to seven years because water was getting in and they gave me two free fitted new ones, so main dealer isn't all doom and gloom.
All good about the recall, except I never received the recall notice. The bolts went on my car and completely seized the rack. 2.5k in the end to get a new rack fitted. Only found out about the recall when I rang Ford a few weeks ago to sort out a different recall.
Love a fighter...top man...👍👍👍👍
N x
Thankyou 👍
😊
Is there a way I can find if my car has been done ?
Ford UK not being able to pay customers direct - exactly the same with BMW/Mini!
Ford dealer replaced my rack, track rods and end ballpoints free. Took all day. Now I have brand new components which should last a lot longer than the old. Work completed under a Ford recall with no problems or questions.
excellant, thats how it should be done
JD is a good choice ;)
I'd also highly recommend Bushmills..
😁
It also happens on the range rover tht partnership with ford Coincidence
Hmmmm, I have a Volvo XC60 with no power steering outside. I wonder if that is to blame, although it supposedly had a replacement rack and pump unit fitted recently.Its not solid when it is rolling, so not really a safety issue, just requires driving properly like we used to, no dry steering.
THANKIOU
😁
Thanks for info. Monica lookn well.keep up the good work.🤣
cheers william😊
Great info Alan, Credit to your man from York for fighting his corner taking on Ford, and keeping us safe.
Have the bolts been changed after a certain age on the MK5s?
When i enquired at a Ford Dealership they said it affected early cars up to 15 reg, 65 reg on wards no problem according to them.
i believe so but ford will know what cars are affected by chassis number..they should contact you but that does not always happen
My MK5 2018 is having issues with the steering wheel getting stuck / being sticky around the neutral position (wheels straight). No idea what could be causing it, I had tires replaced before this winter and paid for wheel alignment but it didn't help. The wheels react as they are supposed to, but the steering wheel just stops when going though 0° point and it's happening from both directions (both left and right turns). Anyone had similar problem or has a tip what to look for? Thanks in advance guys!
I mate I have issues in my car 2016 FORD MONDEO 1.5 steering assist malfunction service required please halp me what the issue I go to the to garage give me bad ideas I am very stressed about this thanks
I know this video was posted a few months ago but i just revisited, As when i next service my mk5 i'm going to check these bolts although it shouldn't have them being a 2016 apparently. I googled the new bolt part number and the same bolt is used to fasten the spoiler to the ford ranger 😆 talk about raiding the parts bin
Similar issue on my dads focus the power stealing rack module is so close to the engine that it melts the module so you need a whole new rack and module at a cost of 2k it should really be a recall
yes it should
We have a 2016 mk 5 estate with old alloy bolts. Ford didn't want to know as it wasn't in their recall and said i can change them if that's what i wanted but it's not covered by them.... I checked the motor wasn't loose last summer and took photos but yesterday noticed steering sticking on right slight turns coming back to centre. Thanks for the advice.
Hi, I started having problem on my MK5, the steering wheel is not fully returning to neutral/center position after exiting turn but it's happening from both left and right turn. From your description it sounds pretty similar to your issue. Did swapping the bolts fix it? I was also thinking if it could be wheel alignment. Thanks in advance :)
@BennySVK117 Well I'd completely forgotten, you've just reminded me that I haven't done it. I had read elsewhere of the sticking issue not being specific to the bolt issue. I messaged Ford UK as it's an issue with there ptoduct, they should change them, they came back with a long list of points to fill in, and being bad at life admin I'd forgotten it was even a problem.
@@dazp1 oh I see. I'm the same, forgetting a lot of things haha. So you contacted the Ford UK regarding the sticking issue or the alloy bolts that need to be replaced? Also, do you still have a warranty? I'm out of warranty so I'm trying to DIY it somehow. Or at least minimize the cost.
Hello Alan! Owner of a mk5 2015 model here in sweden. One question, how do you know if the steering rack is about malfunction? How can you notice it when driving? Let say if one or two bolt snaps, how will the car react? I understand if the whole rack breaks loose that there will be a direct problem. The reason that i ask is that my car suddely without warning became strange in the steering one day during driving on a small bumpy road. The steering wheel has i "glitch" in rotating when driving straight, the car tends to steer right or left and i always have to sit and compensate, lets say about rotating the steering wheel 1 cm to right or left. Almost like the lane assistant was active and wants to steer the car. When I needs to steer more the there is a harder resistant, almost like the car was in sport mode. No lane assistant and no sports mode active. My first thought was the calibration/angle of the wheels. Have had the car in for calibration twice to check the angles, one time with winter tires 16" and once with summer tires 18", both of the tires set is ford original and calibrated ea c h time before they do the control av wheel alignment. The car has automatic gear box with 4-wheel drive. My ford dealarship dont know what it is and when i mentioned the steering rack problem in uk and america they didnt know what that was. They told me to activate/deactivate the lane assistant, i also could try to stop and restart the car when it appears. Do not work. So my thaught is, can this appears when one or two bolts has broken? Hope to hear your thoughts about this. Thanks !
the racks are pretty reliable and you dont know if its about to fail, best to just have those motor bolts inspected and replaced if necessary.
without feeling your steering i cant tell but the top mounts on your front shocks can seize and cause notches in the steering
Alan having watched your video on blue smoking first thing in the morning then runs ok for the rest of the day I have a 2.0lt ford mondeo doing the same what I am asking you when you strip it it down to get to the injectors 2007 to 2010 engine with the diesel filter at the rear of the car how can you do a feul leak of test when every thing tjhat needs to be installed is stripped of so the car wont run ???? thank you Alan couild you tell me if it is possible to do a leak off test with these conditions
to do a leak off test you need to remove the leak off pipes only from the injectors...it is tricky on those engines as it is awkward and having the correct adapter to fit into the injector leak off hole would help
Alan, where do you work? I’m local to you and have a focus mk3.5 st diesel that has a problem cutting out under load (70mph ish officer)
we are in alconbury near little stukeley Huntingdon
I went through the recall on bolts knowing the steering rack is gone as well. Got brand new rack and bolts for free.
excellant
U have met a lot! Vivian, Damian from Poland, chris bell and last sunday a guy named Steve recognized u at tesco supermarket 🤭🤭🤭
and i met you sweetheart❤️
@@alan4x yup..and we are now one year🥰🥰 i love u hubby
@@khennahsfarm2610 awww blessxxx❤
Hiya Alan do you know why and how to fix a touch screen radio the dab stopped working everything else works. Strange one.
do not know..i just search for a good used one on ebay and change the whole assembly
@chucky, I have a 2014 SMax with a touch screen radio and the DAB stopped working. I looked in the manual and found which fuse to pull in the engine compartment. I think it was fuse F21 from memory. I left it for 10 minutes and put it back, entered the Keycode and it started working again. I understand there's a software update for this issue but my dealer doesn't seem to know anything about it. Once it's been reset by pulling the fuse it keeps working for about 18 months.
@@lionelblak cheers shaun 😁👍
Hi Alan, love your channel and the detailed way you explain how to do repair jobs. Very easy to understand and very interesting.
Here's a problem for you.
I have a 2011 Ford Focus which blows a fuse everytime I switch on the high beams.
If I disconnect the headlights and switch on high beams I can hear a relay click somewhere and the fuse does not blow.
This suggests to me that the wiring is ok.
If I connect the headlights and switch the high beams on the fuse blows straight away.
I have tried this with only the nearside headlight connected and only the offside headlight connected but the fuse still blows so it's not related to one side only.
I'm baffled.
Have you come across this problem before and do you know what the likely cause is.
Is there a way I can pinpoint the cause ?
It's ok I've sorted it out now.
I recently removed both headlight units to apply sealer and prevent moisture getting in.
I first had to remove all bulbs to get rid of all traces of water from the headlight units with a hair dryer.
This is where it went wrong. When I refitted the bulbs, the high beam connector to the bulb has one spade terminal supplying 12 volts and it also has two metal tabs which make contact with the side of the bulb which makes the earth connection. On closer investigation it turned out that one tab got bent under the bulb causing a short circuit. I had the same situation on both headlights. I suppose it was kind of my fault but it's a bit of a crappy design if you ask me.
I just had to bend the tabs back into the right place and now all lights work as they should.
Keep up the good work making more videos Alan, I look forward to watching them.
All the best, Dexter.
lol, i was going to say if the fuse does not blow with the headlamps disconnected then it must be a problem in one of the units...you did have me baffled for a bit, well done for finding the fault
I had a similar issue with recalls evolving an Italian brand that the main dealer in Portugal didn't want to perform an European recall in the rear brakes saying that didn't see applied to the cars sold in Portugal when the recall was clear, all models without exception with the VIN numbers from xxxxxxxx to yyyyyyyy... After an email to Italy took three days to have a call from a very angry manager in the dealer saying I had no need to call Italy, but the recall was done lol
lol🤣
I got my mondeo mk5 steering rack replaced march 2021 then after 2 years, it had to be replaced again - Where is the logic in that???
Hes a big lad
Has engineering taken a step back going fwd mk5 Mr Alan??? What all our fave generations. For me Mk3.
lol, well this is just one of many issues you don't hear about
alan top vid again which years does this effect from to ???
2015-early 2016
as far as i know it was 2015-2016...best to check if your car is a bit newer
Mine is 5/2016, factory stainless steel bolts
How long ago was this filmed? Ford issued a recall for it in the UK ages ago. What's really annoying is Ford knew of the issue before any 2015 ones were even built in Europe and didn't do anything to stop it.
this video was filmed on october 14 2022, not everyone has got the recall message
great video, so time for emails to ford then...lol
lol🤣cheers grant
Please can we hear about the PC? If Chris manages to get a side panel and fix the PC?
i think that pc will end up in the trash
The pc got a new side panal and was cleaned out and rebuilt with a new solid state hard drive in it, had some extra RAM memory modules in my spares section that fitted it aswell, with a new genuine copy of windows on it, and i donated it to a local childrens charity with a new monitor, keyboard and mouse. I called in again a couple of weeks ago with another pc for them and this one is still going strong. So it went to good use. In hindsight i should have videoed the rebuild and delivery to its new home. Sorry its took so long to reply.
@@chrisbell-pctechnician3784 Glad to hear it got rebuilt and donated. :)
Didn't the late Mk4 Mondeo have the same electronic steering system?
no, they had fluid power steering
This happened on the BMW 3-series 65 plate.
Same problem is happening to the Land Rover Evoque.
😑
i have that problem.
power steering ford mondeo mk5 2015 stopped working. and ESC service required. and hill start assist not available. As usual, I parked in front of the house the day before, no problems.
this morning all this appeared, you can't turn the steering wheel and strange sounds as if the electric motor of the power steering was fighting but nothing helps.
I'm lucky not while driving.
Can anyone recommend a mechanic who knows how to fix it. Bury Manchester area.
Any symptoms like noise etc happening before it fails?
chances are you won't hear anything until the motor falls off lol, best get it checked just in case
Receptionist at work hers locked up and was forced onto the opposite side causing a accident the insurance assessor took it out and did same to him
Little vixen to start proceedings
😊
Remember you doing that rack Alan get a claim in.
bit late now its long gone lol
@@alan4x Should have bolted down to main dealer and racked their brains
Car manufacturers in the US seem to be more diligent about safety issues. I believe it's due to the fact that they're more likely to get sued over there than anywhere else. This video explains all:
ua-cam.com/video/up1jixBZQJA/v-deo.html
thanks shaun
Just wondering are these bolts used on any other ford models, s-max or galaxy for instance? Sounds like they need to get rid of that clown that works at ford
do not know but if you search like chris on Facebook sites of galaxy owners you may find some information...in america it was ford fusion, ford edge
@@alan4x I might just have a look myself, I don't think they had s-max or galaxy in America so might not get much info of the net. Any excuse to get the spanners out👍
@@alan4x power steering fluid reservoir so I'm guessing no eletrickery
@@grahamrushin4384 well no harm in having a look
Just checked on Ford ETIS and the Outstanding Field Service Action 20B02 EPAS Steering Rack Bolts recall states Mondeo, Galaxy and S-Max.
In my opinion the mk 4 is a way better car.
the mk4 at higher mileage have less engine problems ..namely coolant leaks and are more reliable ,,yes
Ford at tadcaster told me they knew nothing about it-I rang a few weeks later was quite persistent and the guy said oh yes, it’s only so many that’s affected, so I waited a few weeks and rang again. Been very Meek and mild and they told me they didn’t know anything about it.
I bought a Mondeo in Ireland a few months old with a couple of thousand miles -it had been sent from the south of England into dealer stock in Ireland ford Direct car-I had a long conversation with them about checking for sagging dash “ we don’t know what that is, we’ve never heard about the problem “
Well, can you check it?
“No problem at all, so it’s perfect “
So I got to Northern Ireland, and there was about a inch and a half of sag
They said they would arrange to get it fixed at Ford Tadcaster
They came back to me after a few days and said they were too busy there to fit it in in any less than two weeks. I could wait the two weeks or take it to the dealership at Castleford
I ended up, taking it to Castleford and leaving it there to be fixed
-which actually ended up taking three days
I decided to ring ford Tadcaster and ask them if they could fix the sagging - ford direct
Just like I expected, they turned around and said to me they didn’t know what was sagging dash , they never heard of it?
I don’t think this is unique to them. I think it’s for policy with all dealers just to play the Wii don’t know anything about it sir card
thanks david, i think its a case of you've just got to be persistent to get anything done😉
@@alan4x six visits ,endless phone calls, videos showing it not working and emails-continually told rubbish about software updates-numerous attempts at fixing it-endless time in the garage, The second from last time went to pick it up and didn’t even get away from the garage and it wasn’t working -at which point, they finally agreed what I’ve been saying all along that the central control radio panel needed a replacement-which meant it’ssat in the garage for nearly 3 months.
Vehicle vehicle, then not used for about two months because of the coronavirus
When the vehicle started to be used, that new panel would lock up at Pacific locations
Which pointfor direct warranty came to an end and they didn’t want to know
Luckily I’ve now found a very quick method of resetting it which on average needs doing about four times a day .
Persistence, you’re completely right , but I didn’t expect that from the car industry, although I was used to it with certain motorcycle firms before moving over to cars
@@KKTR3 dealers know about the issues but are told by FMC to never ever admit anything. All car manufacturers are the same.
@@KKTR3 yeah thats bad, you would expect them to fix it when they had the fault in front of them
Sounds like Mr Bell had a right ding dong with Fords
I certainly did. 😁
Great video!! 🔩 Alan is Monica youre wife?
He would not mind that😂
@@marinusapeldoorn6631 wat bedoel je Martifus
@@Jokesxxl He'll answer the question soon. Apologies that my English is not good enough🙄
@@marinusapeldoorn6631 why you answer my question to Alan? Mind you’re own business please
thanks jokes, no monika is not my wife, work colleague