How Well Do You Handle the H E A T?

How well do you handle the H.E.A.T?
We all get complaints sometimes, right? … I mean, sometimes stuff just happens, people complain and we have to deal with it. So, the question is how well do you deal with it?
When we get complaints from clients, staff, or colleagues the ultimate objective is to resolve the situation as amicably and quickly as possible. Lets assume for the sake of the rest of this example that the complaint is from a client. The aim is to get a win:win situation.
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[@freya4130]

Really insightful thank you

[@Growmysalonbusiness]

Glad it was helpful!