2 things I don’t understand in life 1: Mathematics 2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content* Plz help
@@just_hallen2999 so if you buy something and it turns out to be incompatible with the things you already own, even if they should be compatible and you couldn't have known otherwise you won't complain??
@@JL-pc2eh You don't have to complain. You just return the incompatible ones back to the vendor, and get something different. Unless your vendor is just some random guy on eBay. But even eBay vendors sometimes have good return policies. If it was something he bought from me on eBay, I'd accept the return, and send out a replacement, with the appropriate financial considerations for the different in cost. I'd just have to relist them as gently used, or whatever colorful language to say that they were used once.
If you use servers from major vendors and parts approved for them you don't get issues like this. If you cheap out and try to run off-brand engineering sample server with second hand SSDs from eBay in production, that's the price you pay for it.
I actually work at Intel and although I haven't seen it myself I've always been told this stuff is really painful, plenty of stories of OEMs sending hundreds of CPUs back for them to work fine once they are returned
@@Level1Techs Actually, no, and I do work in server space for a large company. If you pull drivers directly from Broadcom issues happen, but likes of Dell and HPE do additional internal validation, so when they release on their websites drivers usually are pretty stable. If you give it a month or two after the release, even more so.
"Assuming Intel's Serial Numbers are sequential" I mean, if a Serial Number is non sequential, is it still a Serial Number? Might be a Parallel Number instead lol.
Well, it's been common for military equipment to have non sequential serial numbers to obfuscate the number of devices issued if some of them are captured, thus also obfuscating the number of soldiers deployed in the theatre. I wouldn't say Intel is quite that hostile to its customer base, although it's getting there.
Non-sequential serial numbers have been a thing since the beginning of serial numbers. It's the numbers of the things in the series. Not the numbers of the things in the sequence.
Most serial number contains information like the production date (sometimes year, month, day but some other times a number of days or weeks elapsed after they started the production); other things that can be added are the batch number, the number of the production line, the number of the production plant, the hardware revision, the firmware revision, the capacity and many others things. This is very common for many things.... tbh, these codes contains quite a lot of useful informations and are way better than a simple progressive number.
@@Rainaman- I mean if it is only with one line of ssds and they are from intel wouldn't that by default make it a thing with the ssd? I personally would have loved to see him proof that other ssds work fine cause unless I missed it he hasn't proven the statement that it is only with this ssd.
@@bb2ridder757 Except they're second hand drives not purchased from Intel, being run on an engineering sample. Who knows if the release version of the board even existed at the time the SSD's were in production. The issue is the use case Linus is trying to deploy them into. Now if Intel had certified them to work in such edge case arrangements, then that would be a different matter.
The funny thing is everyone only takes this one way. If it is possible to commit no mistakes and still lose, then it is also possible to commit many mistakes and still win.
*Me:* Delivered my broken product to cargo officer. *3 secs later, phone from technical service:* Your product is working great, so we sent it back to you.
Did we watch the same vid? The drives weren't broken and they were also replaced -with more drives that were also not broken. Linus was using a free engineering sample (aka not for public use/sale) board which was (in this specific use case) not compatible with these drives.
Linus is making fun of some things but he generally on team 'Hope you will be better soon, we need competition!' regardless of the maker. And of course he does, it basically makes for more videos due to more products of interest. Right now, do you even care for an Intel review?
If LMG was a regular company: LMG: Our drives are not working. Intel/Gigabyte: Is this SSD model on the qualified list for your server type? LMG: No... Intel/Gigabyte: OK, thanks, bye.
yeah, and also if you buy something from ebay without a bill or some sort it's your fault. These things could also be stolen or something, intel don't has to give warranty to you. I hate it when some ''influencer'' mean they get special privileges, a normal customer wouldn't had a chance gettinge these repaired/replaced
@@Alainzzz don't know about jurisdiction over there but the warranty should be linked to the product not the customer. It shouldn't matter were you buy a product, if they're under warranty they're under warranty.
@@Alainzzz kinda agree with you, warranty should 100% transfer with a purchase, unless it was already void by previous owner. But why in the hell does anyone hold a belief that a warranty replacement/RMA would send you anything but the product you purchased.
@@Kilraeus if the product is defective, the producer can choose between issuing an replacement of the same value or more, or they can ask that back and issue a full refund, nothing less. At least it's like this in the EU
Yeah I hate that so much. Especially when you vet compatibility on their matrix before you buy things, just to be EXTRA sure, and then the combo isn’t stable you discover after return period and an rma or two.
Also gigabyte support. I got a 1080 g1 gaming and a x470 gaming 7. So they're technically different "generation" parts, different rgb softwares, aaaaaand you can't use one while you have the other. Fucking useful. I love having no lights on my gpu or mobo because of this..... Everyone should just buy Asus.
Oh look a memory error on the free manufacturer sample server. Ah probably not related. Must be Intel’s fault. That said this really is an issue with some intel drives.
"It would cost the same to send a product that works" - Me sitting on my 5th Razer Basilisk showing signs of double clicking asking for a replacement with optical switches.
@@djscottdog1 My last one (a OG Abyssus) is 10 years old and isn't double clicking. And, when I search this problem, I see more threads from people with 502s. As far as I can tell, the problem is less Razer and more these particular Omron switches. Which, I suppose does make it Razer's fault for using them, but it seems everyone's using the same shitty switches.
Lol I would never run a company off a Gigabyte server. I would never consider that brand production ready. Non-prod environments, sure, but got to be ready for extra admin management costs involved troubleshooting issues. Real companies who care about up time will be buying Dell, Cisco UCS, HP, Lenovo, and SuperMicro. The fortune 500 company I use to work for would only consider Dell, Cisco UCS, and HP. Working for a smaller company now that hosts everything in IBM Cloud, and all their bare metal server are SuperMicro and Lenovo and I've been impressed so far with them after hearing horror stories from the past about those brands. Linus's use case is almost to the point of buying a real dedicated enterprise all flash Dell or PureStorage array, but half of using DIY is to generate them more revenue with views so reliability and enterprise support & hardware replacement isn't the highest priority.
A tip for when you send something to RMA, before sending it back make a small dot/notch/scratch somwhere hidden so if they send it back you'll know right away.
Here in my country, when you send something to the company for replacement, you put a word with a sticker, or a dot of paint, inside the product or in a place difficult to notice at first sight. When it comes back, if it still has the paint inside, you know you're screwed... Works extremely fine with car parts, but also with computers and other things.
My guess is that the drive firmware is actually programmed to send the interrupt a little early to compensate for interrupt latency on old systems. The problem would then be that newer systems respond faster. Have dozens of interrupts arriving early at once, and the CPU load from polling drives that aren't actually ready yet starts causing stuff to time out.
@@crenn6977 Easy! With a single drive, the polling only consumes a little CPU time, so it doesn't time out. With many drives, the interrupts stack up and start causing more and more delays until things time out.
2 things I don’t understand in life 1: Mathematics 2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content* Help
I feel like the title is kind of unfair after having watched the video. "They sent back the same incompatible product" would be more fair, as it appears to only be an incompability issue and not an actually broken product.
Yeah, and starting the video off on the wrong foot by blaming Intel knowing full well that many viewers won't watch until the end is quite disingenuous. I feel as though there should have been a quick "future Linus" interruption to explain that it didn't quite turn out to be Intel's fault.
I feel like buying second hand drives and then expecting to get new drives from intel because of an incompatibility issue, to the point you are leveraging your contacts is pretty arrogant.
3:14 Just FYI guys, before we had Anthony, we had Wendell to answer the tough questions. And apparently, there are still questions only the man himself can answer. (No hate on either one, I love both of our geniuses)
@@JohnSmith-us4pj right!? Remember back in the day, he had Logan to dumb it down for us, so we wouldn't feel like complete neanderthals. But now with lvl1techs pfff...
2 things I don’t understand in life 1: Mathematics 2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content* He1p me!!!
This is why I don't bother trying to deal with companies anymore. Product arrives broken or defective, I immediately return it and let the retailer eat the cost. This happens enough and it will sour the retailer/vendor relationship.
I feel for you. This kind of small issue is the kind of thing I run into with my home lab all the time. I bought a bunch of SLC SSDs from the early days for a raid 10 and get occasional random write errors. Heat and EMI seem to be a factor. The thing is, this is what happens when you buy a part outside of normal channels for a use case that hasnt been tested.
4:53 closed captioning (pull the drives) I believe that was POLL the drives. Thats a computing function. Pulling drives is a human function, physically removing them.
You got to admire how resolute the guy at the RMA department must be. Sending it back once and then giving up? Nah. Giving up after sending it back only 5 times without doing jack shit about the problem? That's just quitter talk. This guy sent the SAME broken couch, which he could, I assume, diagnose with his own two eyes SEVEN times!!
@@fredwupkensoppel8949 RMA Dude: "Can't let'em win this battle. Send it back to them..." RMA Dude's Underling: "A new one, sir?" RMA Dude: "Are ye fookin' kiddin? Send the one they sent to us back to them!!!" RMA Dude's Underling: "You're a wise one, sir! Right away, sir!"
Imagine being an ordinary man, not having an insanely popular UA-cam channel where you can report to the public how a retailer and/or a manufacturer has screwed you over.
LMG is 100% in the wrong here. I doubt Intel SSD model was qualified for Gigabyte AMD-based engineering sample server, so I'm pretty sure their warranty claim should've been instantly rejected. If you try stuff like this, it's at your own risk. Intel replacing drives at all was already a PR good will gesture.
@@mrmarecki1 Yeah, servers are picky about anything you put in them. I have an Dell T130, and it only works with Unregistered Ram from Samsung. Not regular and not registered Ram, and only from samsung.
@@mrmarecki1 I work at intel in customer board development and I can almost guarantee these weren't validated on a platform like this, like you say, this is entirely a gigabite /AMD compatibility issue
When I was in college I interned with Intel and my roommates were with NSG (Nonvolatile memory Solutions Group). They flat out told me to never buy an Intel SSD.
I know this isn’t exactly the same but I was given a burger with cheese on it even though I specified I didn’t want cheese because I had a dairy allergy and surprise surprise I gotten cheese on my burger... so I took it back and they offered a full refund or some food instead (it was took back and they were told it was took back because it had cheese on it and I am allergic to dairy) and the food offered was a McFlurry...
You think Intel is bad? I've seen the same unrepaired part come back on nuclear reactor I&C equipment. Same serial numbers, same defects, same "bad" sharpied on the outer box.
*It's not just their fault ... A firmware update from either Intel or Gigabyte could have fixed this, but neither found it significant enough to address
@@Dream0Asylum Likely it'd have required a hardware change to fix on Intel's side. But yeah, if they could address it via a firmware update, they should have. But that's why I doubt they could have since they're not dumb and know how much hassle this can be for large customers. For Gigabyte, they clearly could have fixed it via a firmware update and should have since the patch was already written and available to them by AMD. They just didn't do it. So the blame is more on them than Intel in this case. Which was my point.
Also, the drives are not covered by a warranty any longer because warranties typically do not transfer between users. That's why Linus had to go through Intel's PR to get any support since he had purchased them second-hand. And then he proceeded to make a video complaining about the support they tried to give...
2 things I don’t understand in life 1: Mathematics 2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content* He1p
@@eugenesmemes 1) Because you come onto other channels shamelessly plugging yourself. It's both annoying and unprofessional. 2) You seem to basically only make (unoriginal) Fortnite content, which is not relevant to the mass public outside of memes. 2018 called and it wants its game back.
Props for the follow up and thoroughly investigating to see wtf was up. A lot of channels would've just let it die when they realized the company they tarred and feathered wasn't in the wrong, because lord forbid we admit mistakes.
They were in the wrong, the problem was with Intel's drive sending an interrupt before it was actually ready, a firmware or driver update from them would fix the issue. The thing the other MB manufactures did was override the behavior of Intel's drive/driver (it wasn't their responsibility but it was causing them enough of a headache that they fixed it anyway).
Linus: Have you ever spent alot of money on something and it turns out defective or broken People who order from wish: Y E S Edit: only the people who know the original clickbait title of thsi video are truly first
2 things I don’t understand in life 1: Mathematics 2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content* Help???
Been watching for about a year now. I still have no idea what is going on 90% of the time... but I hope I am learning something for when I plan to build a new pc in a few months lol... keep up the good work team
welcome to my world linus! in my life i have already sent some defective products back to various manufacturers as a guarantee case, and several times I have received back the same defective product that I have complained about as defective. sometimes you have the feeling that many manufacturers or dealers are just idiots in the complaint departments. greets from germany
While I understand the reasoning behind clickbaity titles, I actually prefer to know the contents of the video before watching. In this specific case I feel like the title, considering the content, was unfair to Intel - they sent you a replacement for a functional product due to an issue that is probably not their responsibility.
From what I understood of the issue (the drive was triggering an interrupt before it was ready) it seems the issue really was on Intel's side and they should have fixed it (probably easy enough to do with a firmware update). The fix the other MB manufactures made basically overrode the standard behavior for this one particular drive but wasn't really their responsibility (they did it most likely because it was enough of a problem for them to do so). In their defense, as Linus pointed out, the issue only occurred with certain hardware and configurations that weren't too common but they still should have fixed it. I imagine the reason they sent the interrupt when they did was to compensate for the response times of other processors thereby creating a performance boost by risking this very issue. As far as clickbaity titles go, unfortunately that's just how it works. Linus has stated in the past that he would much prefer to not use the clickbaity titles but statistics show time and again that clickbait sells so as a business owner he has to do, what he has to do.
Better title "We bought something second hand and RMA'ed it over a niche issue and they didn't give us a free upgrade 'insert angry face' and my house caught on fire, my wife divorced me, and Intel ruined my marriage heres why, I'm sorry "
Lol, pretty much. I think I liked the contents of this video. Kind of useful to see someone else with the edge case issues. But a convoluted way to get there. It was tech support mixed with a drama show where it kept making unexpected turns 😅
Good find LTT team. I have two Intel SSDs in RAID and they work well. I know I cannot use more than that now. I am also not surprised that certain platforms won't work with certain drives. I've had this problem myself with some boards and older SSDs. Thank you I now am educated on SSDs in RAID. (:
Wait what? Yesterday I was busying about myself and no subtitles to aid me so I didn't go to this normal life lesson that my friend recommended me to, and now it actually contains subtitles? WOW!
Would be interesting to put an oscilloscope on the power rails going into that backplane and pins on the controller and see if you are browning anything out under load.
Very good point! Way back in 486 days our high end server board ran fine until hit with heavy continuous interrupts. Today dozens of USB drive adapters crap out when writes queue up. Things like internal ground bounce do not show up on a scope, but you first have to check the backplane as you said. A backplane that works with a full set of x-nm drive controllers may not work when loaded up with x-1 nm drives. Kudos if you have a GHz scope that can check that. If both are marginal, who gets the blame? Seen on a compatibility list : "only one of these per system is supported".
Dude!! I'm going through that same exact thing right now with my Asus ROG Zephyrus M15 GU502GV!! I had accidentally let it die a few weeks ago and just put it on the shelf and didn't touch it for 2 days. When I went to use it (to clean it out to sell) it wouldn't turn on and no power light when the charger was plugged in. I bought it May 5th of 2020 and my warranty was about up. So I sent it back and they said I needed a new motherboard and that they replaced it and sent it back in perfect working condition. When I got it back, absolutely nothing happened. Same exact problem. So I had to send it back to them again, and now I'm waiting for them to repair it and send it back for the second time.
maybe the dell warranty you got from secret shopper will help
2 things I don’t understand in life
1: Mathematics
2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content*
Plz help
@@eugenesmemes because you do shit like this
Because I'm not famous like other singers that's why no one see my singing videos. Just see once. ❤️.. ..
@@eugenesmemes Literally none cares fricknite bot…
@@eugenesmemes because you play fortnight. One of many problems
It's so funny how Wendell is the Tech Support for a Tech Channel - love that man
That's because Wendel is a real DevOps / SRE
@@Level1Techs wendel don't you have better things to do other than commenting on UA-cam :p love your work
Ever hear “tech support for the tech support?” Same energy.
Fun fact, Ryan is the real brains and he lets Wendell take all the credit.
"you guys want a free tech tip?"
Me: "I've been waiting years for this"
Budget mem
yes
Third
Victoria's Secret? No I'd rather know Linus' forsaken Tech Tip
“What did they change?”
The serial numbers
I'm super serial in this one you guys.
They send another product in case of defect if they didn't want that hard drive shouldn't have bought it
@@just_hallen2999 so if you buy something and it turns out to be incompatible with the things you already own, even if they should be compatible and you couldn't have known otherwise you won't complain??
@@JL-pc2eh You don't have to complain. You just return the incompatible ones back to the vendor, and get something different. Unless your vendor is just some random guy on eBay. But even eBay vendors sometimes have good return policies. If it was something he bought from me on eBay, I'd accept the return, and send out a replacement, with the appropriate financial considerations for the different in cost. I'd just have to relist them as gently used, or whatever colorful language to say that they were used once.
This sort of subtle incompatibility is what drives people crazy working in IT. Diagnosing stuff like this is a nightmare.
If you use servers from major vendors and parts approved for them you don't get issues like this. If you cheap out and try to run off-brand engineering sample server with second hand SSDs from eBay in production, that's the price you pay for it.
I actually work at Intel and although I haven't seen it myself I've always been told this stuff is really painful, plenty of stories of OEMs sending hundreds of CPUs back for them to work fine once they are returned
@@mrmarecki1 So broadcom nic driver issues have never ever been a problem for you between updates? :D
It's More Common Than You'd Think.
@@Level1Techs Actually, no, and I do work in server space for a large company. If you pull drivers directly from Broadcom issues happen, but likes of Dell and HPE do additional internal validation, so when they release on their websites drivers usually are pretty stable. If you give it a month or two after the release, even more so.
"Assuming Intel's Serial Numbers are sequential"
I mean, if a Serial Number is non sequential, is it still a Serial Number? Might be a Parallel Number instead lol.
Well, it's been common for military equipment to have non sequential serial numbers to obfuscate the number of devices issued if some of them are captured, thus also obfuscating the number of soldiers deployed in the theatre. I wouldn't say Intel is quite that hostile to its customer base, although it's getting there.
Or maybe a prime number?
@@MrVeps1 Ah, yup - the intel tank problem. Only becomes needed when thinks get really sour between them and AMD.
Non-sequential serial numbers have been a thing since the beginning of serial numbers. It's the numbers of the things in the series. Not the numbers of the things in the sequence.
Most serial number contains information like the production date (sometimes year, month, day but some other times a number of days or weeks elapsed after they started the production); other things that can be added are the batch number, the number of the production line, the number of the production plant, the hardware revision, the firmware revision, the capacity and many others things.
This is very common for many things.... tbh, these codes contains quite a lot of useful informations and are way better than a simple progressive number.
Gigabyte: Oh Sh*t, he still has that, good thing he uploaded this random video so that we can get it back
14:30 that was a good one
It's such a fast server haha I wish they could do something with it
Would be nice if that shit would work properly. It is funny how Intel got the roast, when they did nothing wrong
@@Rainaman- I mean if it is only with one line of ssds and they are from intel wouldn't that by default make it a thing with the ssd? I personally would have loved to see him proof that other ssds work fine cause unless I missed it he hasn't proven the statement that it is only with this ssd.
@@bb2ridder757 Except they're second hand drives not purchased from Intel, being run on an engineering sample. Who knows if the release version of the board even existed at the time the SSD's were in production. The issue is the use case Linus is trying to deploy them into. Now if Intel had certified them to work in such edge case arrangements, then that would be a different matter.
"We decided to go with the Dell filled with Liquid Honey Badgers" was a great sentence to be uttered so casually.
@@alinapaasz1841 😂😂
honey badger doesnt give a foooook
yummy
@@ahriik It is a real thing
@@ahriik Liquid is a company and Honeybadger is their PCIe SSD line.
Congrats to the audio editor getting Linus through the "it's whisper quiet" server shots
@@elitepro3176
Stop it.
Go and scam somewhere else.
"It is possible to commit no mistakes and still lose.
That is not a weakness, that is life."
- Jean-Luc Picard
Check out Git support if you can't commit.
Martin Kase lol
The funny thing is everyone only takes this one way.
If it is possible to commit no mistakes and still lose, then it is also possible to commit many mistakes and still win.
@@PowerStar004 That's not actually a valid logical argument... but the conclusion is true!
@@inv41id Ever played the lottery?
*Me:* Delivered my broken product to cargo officer.
*3 secs later, phone from technical service:*
Your product is working great, so we sent it back to you.
sent*
@@callistoarmy5576 no
@@tf5pZ9H5vcAdBp those* 3 dots
I also make Comparison video please support me
@@tf5pZ9H5vcAdBp did that before I even read your comment.
Just think about all the other common people like us who face such problems but don't have connections like Linus :(
What kind of connections does he have?
@@roskoer5218 Good ones
@@roskoer5218 he means we can’t really speak up like Linus can, cuz he has big audience and we don’t
@@theencryptedpartition4633 cuz Linus is a tech Chad 🤔
Pretty sure "other common people" aren't running business level storage servers?
Linus: Receives a bunch of broken SSDs
Intel to Linus: *That's what you get when you make fun of our chips*
Linus: Intel was actually being generous.
Did we watch the same vid?
The drives weren't broken and they were also replaced -with more drives that were also not broken.
Linus was using a free engineering sample (aka not for public use/sale) board which was (in this specific use case) not compatible with these drives.
ua-cam.com/video/_QXpyNV0bxU/v-deo.html..
@@LENZ5369 they should mention something that's not intel fault in the beginning of video
Many viewers they just don't watch until end
Linus is making fun of some things but he generally on team 'Hope you will be better soon, we need competition!' regardless of the maker.
And of course he does, it basically makes for more videos due to more products of interest. Right now, do you even care for an Intel review?
If LMG was a regular company:
LMG: Our drives are not working.
Intel/Gigabyte: Is this SSD model on the qualified list for your server type?
LMG: No...
Intel/Gigabyte: OK, thanks, bye.
Of course a regular company wouldn't have a pre-production server to begin with.
yeah, and also if you buy something from ebay without a bill or some sort it's your fault.
These things could also be stolen or something, intel don't has to give warranty to you.
I hate it when some ''influencer'' mean they get special privileges, a normal customer wouldn't had a chance gettinge these repaired/replaced
@@Alainzzz don't know about jurisdiction over there but the warranty should be linked to the product not the customer. It shouldn't matter were you buy a product, if they're under warranty they're under warranty.
@@Alainzzz kinda agree with you, warranty should 100% transfer with a purchase, unless it was already void by previous owner.
But why in the hell does anyone hold a belief that a warranty replacement/RMA would send you anything but the product you purchased.
@@Kilraeus if the product is defective, the producer can choose between issuing an replacement of the same value or more, or they can ask that back and issue a full refund, nothing less. At least it's like this in the EU
"They are different drives"
WD: * slowly moving new drive stickers with refurbished text and new date code behind their back *
"Its not broken, you just have to buy the newer model" - Sales Rep
ah, yes, Apple "repair" service
*it's not broken, these shouldn't work in newer cpu especially amd
Yeah I hate that so much. Especially when you vet compatibility on their matrix before you buy things, just to be EXTRA sure, and then the combo isn’t stable you discover after return period and an rma or two.
Also gigabyte support. I got a 1080 g1 gaming and a x470 gaming 7. So they're technically different "generation" parts, different rgb softwares, aaaaaand you can't use one while you have the other. Fucking useful. I love having no lights on my gpu or mobo because of this..... Everyone should just buy Asus.
Thx sir
"You don't need 100Gbps transfer speeds."
That's not what our forefathers said!
100 GB/s*
no they said“640K will be enough for anyone” ( ibm 1981) lol
@@dr_crimbo who could ever fill up 1gb of storage?!
@@MisterRorschach90 never, it's impossible
I was just having fun listening to the server fans gradually spool up while Linus was talking.
A robot speaking needs some power
I dont hear fan noise anymore.
My work has so much of that I learned to ignore it.
@@MrMarci878 xxxxxzzx
@MrWestonO Hah, I didn't notice that! that's cool.
sounds like.... fun!
This video had more twists and turns than my cable management
Edit: thanks for all the love peeps! 1.2k likes!
Good one
It's more bent than me
Damn, I don't even have any
Post popularity edits are still cringe btw
11:35 Linus really pulling a Vsauce
That needs the typical 'dong' that comes after that sentence.
@@haydenrogers3486 Yea needs an edit with the Vsauce music lol
lmao was thinking the same thing... he also did it at 5:49 which made it feel even more vsaucey
Oh man I forgot that channel exists
HAHAHAHA well spotted sir!
Linus: *Rants about how intel did not do anything*
Linus at the end: oh, its gigabytes issue
It feels more like a Linus issue
Oh look a memory error on the free manufacturer sample server. Ah probably not related. Must be Intel’s fault.
That said this really is an issue with some intel drives.
It is Intel's fault, they gave Gigabyte a faulty driver, that other companies have taken steps to remedy similar cases does not remove Intel's fault
it's*
@@CreeperPookieEither work
8:36 - "Hey, you guys want a free tech tip?"
Yes Linus. That's literally why I'm here.
Could I get a few of these broken SSDs instead maybe?
"It would cost the same to send a product that works"
- Me sitting on my 5th Razer Basilisk showing signs of double clicking asking for a replacement with optical switches.
Razer mice always have those problems.
Take. It apart and dump rubbing 99% alcohol down into the switch click it a bunch then wait 2 hours. Magic
@@djscottdog1 My last one (a OG Abyssus) is 10 years old and isn't double clicking.
And, when I search this problem, I see more threads from people with 502s.
As far as I can tell, the problem is less Razer and more these particular Omron switches.
Which, I suppose does make it Razer's fault for using them, but it seems everyone's using the same shitty switches.
My Naga Trinity is doing it too.
@DJ Scottdog Logitech mice have the same exact issue and both razer and Logitech solved the issue on there newest mice.
The little "help" on the drive @5:00 is brilliant 🤣
5:00 that simple "help" just made my day
Have a couple of these servers, I needed to enable IOMMU to prevent drops.
The real test would be getting a production model of that server to see if it has the same issue with those drives.
Lol I would never run a company off a Gigabyte server. I would never consider that brand production ready. Non-prod environments, sure, but got to be ready for extra admin management costs involved troubleshooting issues. Real companies who care about up time will be buying Dell, Cisco UCS, HP, Lenovo, and SuperMicro. The fortune 500 company I use to work for would only consider Dell, Cisco UCS, and HP. Working for a smaller company now that hosts everything in IBM Cloud, and all their bare metal server are SuperMicro and Lenovo and I've been impressed so far with them after hearing horror stories from the past about those brands. Linus's use case is almost to the point of buying a real dedicated enterprise all flash Dell or PureStorage array, but half of using DIY is to generate them more revenue with views so reliability and enterprise support & hardware replacement isn't the highest priority.
@@TrevDog513 Dell will probably sell you 4 warranties and 2 antiviruses before they sell you a computer.
My bet: linus wants to subsidize the cost of new drives making a video about the broken ones
Linus wants to afford some SSD brand's marketing department the opportunity to sponsor an update video* ;)
that's kind of the whole point of LTT Media Group
That sounds right, this video was just him whining
Three emotions from 0:47 to 0:49
Excitement, shocked, disappointment.
Lol Linus you are a true actor
lol true
😲
That's just how good their sponsor, smart deploy is.
Smart deploy enables IT admi.......
ua-cam.com/video/_QXpyNV0bxU/v-deo.html..
@@klaudiajenka3987 😍😍
A tip for when you send something to RMA, before sending it back make a small dot/notch/scratch somwhere hidden so if they send it back you'll know right away.
I was expecting for Linus to say “see, they still have the drop marks from me”
You got another video for me yet?
What about now?
You got one now?
Maybe now?
What about... *now?*
no not yet piss off
@@hughlevantjames905 calm down it's a reference to something in the video
It's a pretty good joke ngl
And it just went over your head
@@grod5998 no... it didn't go over my head. I was just continuing the joke, thanks for ruining it dumb**s.
ye it's actually good, much better than the generic overused templates for _everything_ in yt
@@hughlevantjames905 that was a joke? Damn bro u got the whole squad laughing 😐😐😐
Here in my country, when you send something to the company for replacement, you put a word with a sticker, or a dot of paint, inside the product or in a place difficult to notice at first sight. When it comes back, if it still has the paint inside, you know you're screwed... Works extremely fine with car parts, but also with computers and other things.
11:30 hey vsauce Michal here
My guess is that the drive firmware is actually programmed to send the interrupt a little early to compensate for interrupt latency on old systems. The problem would then be that newer systems respond faster. Have dozens of interrupts arriving early at once, and the CPU load from polling drives that aren't actually ready yet starts causing stuff to time out.
Doesn't quite explain why a single drive seemed to work fine with no issues, only when multiple drives are being loaded.
@@crenn6977 Easy! With a single drive, the polling only consumes a little CPU time, so it doesn't time out. With many drives, the interrupts stack up and start causing more and more delays until things time out.
Even if these videos don't turn out as intended, I do find them nice since they dive into more of the niche topics on storage at this sort of scale.
@Prie Boemee
Stop trying to steal from people.
Go away.
the "help" on the drive as linus asks it if it got something for him, man that got me good
Linus: "Hey guys want a tech tip?"
Me who thought that was the name of the channel:
The new dark theme intro Is GREAT, i like it.
I love the "Here's a free tech tip for you". It feels like a half ironic take on the channel name, but is also interesting toO!
Original clickbait title for when they inevitably change it: They sent my broken product back.
No one cares
2 things I don’t understand in life
1: Mathematics
2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content*
Help
@@eugenesmemes stfu, grow on your own
thanks for the likes, ily all 💕
@@nemiesis No one cares about you either.
@@eugenesmemes 1. You complain on random yt videos 2. You only record short clips of a medicore game
4:50 that's a nice intro to polls vs interrupts for everyone actually
I feel like the title is kind of unfair after having watched the video.
"They sent back the same incompatible product"
would be more fair, as it appears to only be an incompability issue and not an actually broken product.
Yeah, and starting the video off on the wrong foot by blaming Intel knowing full well that many viewers won't watch until the end is quite disingenuous. I feel as though there should have been a quick "future Linus" interruption to explain that it didn't quite turn out to be Intel's fault.
I think Linus was expecting at least a firmware update to resolve the issue
The fact that it was likely Linus' use of a pre-production rack from Gigabyte that caused the issues only makes this title more laughable
I feel like buying second hand drives and then expecting to get new drives from intel because of an incompatibility issue, to the point you are leveraging your contacts is pretty arrogant.
@@mysterythin I don't understand why they were RMAd, just work with Intel on a firmware patch... this is a brain-dead RMA
Hi Linus!! Huge fan. Long time follower. Have a great rest of your day :)
😩
@@callistoarmy5576 no ❤️
3:14 Just FYI guys, before we had Anthony, we had Wendell to answer the tough questions. And apparently, there are still questions only the man himself can answer.
(No hate on either one, I love both of our geniuses)
and when it comes to storage stuff, i actually see Jake more often than Anthony though
wendell would make anthony feel dumb and i doubt he'd have any trouble admitting it, wendell make most of us feel dumb
@@JohnSmith-us4pj right!? Remember back in the day, he had Logan to dumb it down for us, so we wouldn't feel like complete neanderthals. But now with lvl1techs pfff...
"You ever spent a lot of money on something?" -Sees a golden Xbox controller- Not like that but yes.
I havent been this early since windows xp came out
2 things I don’t understand in life
1: Mathematics
2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content*
He1p me!!!
Same here
@@eugenesmemes pls stop
I haven't been this late since voodoo 3 came out and I found out it didn't work with windows xp
@@eugenesmemes Do you thing everybody makes big on UA-cam after only posting videos for 2 months
I love this sort of deeply nerdy server troubleshooting video. I geek out hard for this
This is why I don't bother trying to deal with companies anymore. Product arrives broken or defective, I immediately return it and let the retailer eat the cost. This happens enough and it will sour the retailer/vendor relationship.
Costco is great for doing this. They basically will take anything back.
Ah yes, the rare armchair tech diagnosis in the wild. Please tread carefully, they're very easily triggered by mundane events.
I feel for you. This kind of small issue is the kind of thing I run into with my home lab all the time. I bought a bunch of SLC SSDs from the early days for a raid 10 and get occasional random write errors. Heat and EMI seem to be a factor. The thing is, this is what happens when you buy a part outside of normal channels for a use case that hasnt been tested.
5:02 Wendell is indeed some kind of genius. Brilliant guy
This video was a rollercoaster of emotions
They little "help" on the drive literally killed me lol
4:53 closed captioning (pull the drives)
I believe that was POLL the drives. Thats a computing function.
Pulling drives is a human function, physically removing them.
12:15 Immediately the higher pitched noise makes me hopefull that this server will be better. More vrrrm more good, no?
I've had to RMA my Gigabyte 3080 now I'm seeing this video. Linus you're terrifying me.
I have rma a motherboard before don't worry it should be fine the reason this didn't work for him it's because the issue is so specific to reproduce
My mom bought a couch. It came broke so we sent it back. They sent back the same broken couch back about 7 times before we got a proper fixed one.
You got to admire how resolute the guy at the RMA department must be. Sending it back once and then giving up? Nah. Giving up after sending it back only 5 times without doing jack shit about the problem? That's just quitter talk. This guy sent the SAME broken couch, which he could, I assume, diagnose with his own two eyes SEVEN times!!
@@fredwupkensoppel8949 löl
@@fredwupkensoppel8949 RMA Dude: "Can't let'em win this battle. Send it back to them..." RMA Dude's Underling: "A new one, sir?" RMA Dude: "Are ye fookin' kiddin? Send the one they sent to us back to them!!!" RMA Dude's Underling: "You're a wise one, sir! Right away, sir!"
I got recommended that video 5 hours ago, and now there's a continuation. What a service!
Algorithm be smart. These videos are all scheduled. I wonder if it was recommended because it recognised it was a sequel.
@@AgileFox17 Must have been it
I love how he is always so smooth about going into the sponsor even with the sharp turns
I really enjoyed this and watching you get into that troubleshooting zone. Makes me miss working with physical systems, even when it doesn't go well
Yes Linus... I said it! Our secret weapon "Get Yvonne to yell at them" lol 😆🤪😄
actually nice to see you have some real world problems like us other techies, not everything is so smooth as it seems on most videos
The little "Help." from the SSD was gold. Like, it's scared of the big hairy human yelling at it. xD
10:28
Big Pink Bottle but the bottle is grey
Looks like the sad filter was applied on the LTTStore too
Saw that, but linus bottle was a large pink one thought
I saw that help message don’t worry little drive we got your back 😢
I don’t know what it was about the format of this video but I absolutely love this one in Particular. Love how he’s exposing stuff
Imagine being an ordinary man, not having an insanely popular UA-cam channel where you can report to the public how a retailer and/or a manufacturer has screwed you over.
Send a formal notice
LMG is 100% in the wrong here. I doubt Intel SSD model was qualified for Gigabyte AMD-based engineering sample server, so I'm pretty sure their warranty claim should've been instantly rejected. If you try stuff like this, it's at your own risk. Intel replacing drives at all was already a PR good will gesture.
@@mrmarecki1 Yeah, servers are picky about anything you put in them. I have an Dell T130, and it only works with Unregistered Ram from Samsung. Not regular and not registered Ram, and only from samsung.
ua-cam.com/video/_QXpyNV0bxU/v-deo.html..
@@mrmarecki1 I work at intel in customer board development and I can almost guarantee these weren't validated on a platform like this, like you say, this is entirely a gigabite /AMD compatibility issue
4:08 "If you don't know, an interrupt is basically an old kind of magic the gathering card" I didn't know we'd be talking about that today.
I don't get it... he doesn't say that
The good old days, before wizards started to dumb down the game through the years
Segue Grade: A+ Did not see that ad coming, great work!
When I was in college I interned with Intel and my roommates were with NSG (Nonvolatile memory Solutions Group). They flat out told me to never buy an Intel SSD.
Why tho
@@leonardoanchundia2721 They're not as good as the competition. You'll get better components, better QA, ect by going somewhere else.
I know this isn’t exactly the same but I was given a burger with cheese on it even though I specified I didn’t want cheese because I had a dairy allergy and surprise surprise I gotten cheese on my burger... so I took it back and they offered a full refund or some food instead (it was took back and they were told it was took back because it had cheese on it and I am allergic to dairy) and the food offered was a McFlurry...
I was reading being sad you didn't mention the specific restaurant, but the last word gave me my answer hah
I love that automatic CC's have captioned this as parody mode. It's actually apt here.
You should make a flask with the LTT logo. Here's a free catch phrase for it. "Failure is not an option"
3:33 C.H.A.N.C.E T.O W.I.N I.P.H.O.N.E 💓 CLICK HERE : ua-cam.com/video/49mwt6s95aY/v-deo.html
!💖🖤❤️今後は気をライブ配信の再編ありがとうです！この日のライブ配信は、かならりやばかったですね！１万人を超える人が見ていたもん（笑）やっぱり人参最高！まさかのカメラ切り忘れでやら1かしたのもドキドキでした,. 💖🖤在整個人類歷史上，強者，富人和具有狡猾特質的人捕食部落，氏族，城鎮，城市和鄉村中的弱者，無`'守和貧窮成員。然而，人類的生存意願迫使那些被拒絕，被剝奪或摧毀的基本需求的人們找到了一種生活方式，並繼續將其DNA融入不斷發展的人類社會。. 說到食物，不要以為那些被拒絕的人只吃垃圾。相反，他們學會了在被忽視的肉類和蔬菜中尋找營養。他們學會了清潔，切塊，調味和慢燉慢燉的野菜和肉類，在食品市場上被忽略的部分家用蔬菜和肉類，並且學會了使用芳香的木煙（如山核桃，山核桃和豆科灌木 來調味g食物煮的時候1&!/ 1620506942
"Prove this isn't water"
The lack of reaction when you gulped it
I love when he roasts any company’s customer service
You think Intel is bad? I've seen the same unrepaired part come back on nuclear reactor I&C equipment. Same serial numbers, same defects, same "bad" sharpied on the outer box.
I feel cold all of a sudden
@@Yonix06 don’t worry, you’ll feel _very warm_ quite soon…
@@randombloke82 Your reply just made my day.
So this video was "I'm gonna yell at Intel the whole time when... it's not their fault"
*It's not just their fault ...
A firmware update from either Intel or Gigabyte could have fixed this, but neither found it significant enough to address
@@Dream0Asylum Likely it'd have required a hardware change to fix on Intel's side. But yeah, if they could address it via a firmware update, they should have. But that's why I doubt they could have since they're not dumb and know how much hassle this can be for large customers.
For Gigabyte, they clearly could have fixed it via a firmware update and should have since the patch was already written and available to them by AMD. They just didn't do it. So the blame is more on them than Intel in this case. Which was my point.
Also, the drives are not covered by a warranty any longer because warranties typically do not transfer between users. That's why Linus had to go through Intel's PR to get any support since he had purchased them second-hand. And then he proceeded to make a video complaining about the support they tried to give...
real title should be "i scammed intel into replacing 24 ssds due to my fault"
He doesn't realize it but he makes everyone's day better
2 things I don’t understand in life
1: Mathematics
2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content*
He1p
Because I'm not famous like other singers that's why no one see my singing videos. Just see once. ❤️.. ..
Why do you make the same comment every day?
@@eugenesmemes
1) Because you come onto other channels shamelessly plugging yourself. It's both annoying and unprofessional.
2) You seem to basically only make (unoriginal) Fortnite content, which is not relevant to the mass public outside of memes. 2018 called and it wants its game back.
Wait he purchased drives from eBay? I don't know of any manufacturer that would honor a warranty from a drive purchased from eBay...
Props for the follow up and thoroughly investigating to see wtf was up. A lot of channels would've just let it die when they realized the company they tarred and feathered wasn't in the wrong, because lord forbid we admit mistakes.
They were in the wrong, the problem was with Intel's drive sending an interrupt before it was actually ready, a firmware or driver update from them would fix the issue. The thing the other MB manufactures did was override the behavior of Intel's drive/driver (it wasn't their responsibility but it was causing them enough of a headache that they fixed it anyway).
That Intro phrase was gold. uFixit
Linus: Have you ever spent alot of money on something and it turns out defective or broken
People who order from wish: Y E S
Edit: only the people who know the original clickbait title of thsi video are truly first
2 things I don’t understand in life
1: Mathematics
2: *Why people don’t give me a chance to make it on UA-cam even though I work so hard making good content*
Help???
I don't get people STILL ordering things from wish
@@eugenesmemes sorry but it doesn’t always pay off like you want it to
@@eugenesmemes oh same here i been working very hard as well to make good content
Easy, don’t use wish
Been watching for about a year now. I still have no idea what is going on 90% of the time... but I hope I am learning something for when I plan to build a new pc in a few months lol... keep up the good work team
Channel super fun and Linus cat tips are basically polling their parent company for "got anyhing for me ".
4:08 I need those edits on the Techquickie channel lol
welcome to my world linus! in my life i have already sent some defective products back to various manufacturers as a guarantee case, and several times I have received back the same defective product that I have complained about as defective. sometimes you have the feeling that many manufacturers or dealers are just idiots in the complaint departments. greets from germany
While I understand the reasoning behind clickbaity titles, I actually prefer to know the contents of the video before watching. In this specific case I feel like the title, considering the content, was unfair to Intel - they sent you a replacement for a functional product due to an issue that is probably not their responsibility.
true
From what I understood of the issue (the drive was triggering an interrupt before it was ready) it seems the issue really was on Intel's side and they should have fixed it (probably easy enough to do with a firmware update). The fix the other MB manufactures made basically overrode the standard behavior for this one particular drive but wasn't really their responsibility (they did it most likely because it was enough of a problem for them to do so). In their defense, as Linus pointed out, the issue only occurred with certain hardware and configurations that weren't too common but they still should have fixed it. I imagine the reason they sent the interrupt when they did was to compensate for the response times of other processors thereby creating a performance boost by risking this very issue.
As far as clickbaity titles go, unfortunately that's just how it works. Linus has stated in the past that he would much prefer to not use the clickbaity titles but statistics show time and again that clickbait sells so as a business owner he has to do, what he has to do.
It's linus, you should be used to clickbait and low effort. Where do you think you are? Gamers Nexus?
Intel seems to have broken spec from what i understand. That means it is their responsibility.
@@lisafairymeadow2034 If you think his stuff is low effort why are you even here? Go somewhere else instead of hating on content.
Better title
"We bought something second hand and RMA'ed it over a niche issue and they didn't give us a free upgrade 'insert angry face' and my house caught on fire, my wife divorced me, and Intel ruined my marriage heres why, I'm sorry "
Lol, pretty much.
I think I liked the contents of this video. Kind of useful to see someone else with the edge case issues.
But a convoluted way to get there.
It was tech support mixed with a drama show where it kept making unexpected turns 😅
Man managing server farms and all the costs and headaches that come along with it is one thing I do not envy
Linus: Uploads
Spammers: MY TIME HAS COME
"Pls Help me make my channel grow I work so hard"
- literally any comment on ltt
"prove its water in hear"
2 seconds later
"prove its not water i mean"
looks like that fumble proved it for us.
I thought the same thing. Reminds me of a guy at my old job who apparently took vodka with him to work like that every day.
I love simple videos like this where Linus just rants about companies in his office XD
Good find LTT team. I have two Intel SSDs in RAID and they work well. I know I cannot use more than that now.
I am also not surprised that certain platforms won't work with certain drives. I've had this problem myself with some boards and older SSDs.
Thank you I now am educated on SSDs in RAID. (:
Wait what? Yesterday I was busying about myself and no subtitles to aid me so I didn't go to this normal life lesson that my friend recommended me to, and now it actually contains subtitles? WOW!
@@abhinandanchaudhary344 I sense a "It's a trap" in this message.
This is pretty high on the list of problems I can't relate too!
But great content, fun to watch guys!
They probably saw one of his unboxing and figured it was self inflicted! Lol 🤣
Would be interesting to put an oscilloscope on the power rails going into that backplane and pins on the controller and see if you are browning anything out under load.
Very good point! Way back in 486 days our high end server board ran fine until hit with heavy continuous interrupts. Today dozens of USB drive adapters crap out when writes queue up. Things like internal ground bounce do not show up on a scope, but you first have to check the backplane as you said. A backplane that works with a full set of x-nm drive controllers may not work when loaded up with x-1 nm drives. Kudos if you have a GHz scope that can check that. If both are marginal, who gets the blame? Seen on a compatibility list : "only one of these per system is supported".
Dude!! I'm going through that same exact thing right now with my Asus ROG Zephyrus M15 GU502GV!! I had accidentally let it die a few weeks ago and just put it on the shelf and didn't touch it for 2 days. When I went to use it (to clean it out to sell) it wouldn't turn on and no power light when the charger was plugged in. I bought it May 5th of 2020 and my warranty was about up. So I sent it back and they said I needed a new motherboard and that they replaced it and sent it back in perfect working condition. When I got it back, absolutely nothing happened. Same exact problem. So I had to send it back to them again, and now I'm waiting for them to repair it and send it back for the second time.
1st LTT vid recommended to me after the great cryptoscam outage of 2023