I am one of the customers that has received the dreaded email. I am upset ive lost 12 cards total, but Il be packing up my next submission tonight to send 💪 dont let the bastards get you down! Dnt stop what your doin❤
@@RandolphPokemon just being honest, supported from the get go I believe in what you're doing, appreciate the response! And also the quick action to alert customers and provide a solution!
@@RandolphPokemonRandy just a personal message. Your business will never leave our side, we’ve been watching you for years and you think we’d leave you now. When you go down hill we go downhill together. Just for that I’m going to be submitting all my cards to make sure you make it. No, WE make it. Thanks for sharing this message. I love you Randy
Genuinely so unjust. Your team brings so much enthusiasm and passion to the table, it's always a pleasure greeting you guys at the card expos across the UK and this could not have happened to a nicer group of people. Please keep your heads up, this is just a ripple in the ocean for Ace.
@@ldc19900 my thought too tbh , the fact they only took a specific group of cards , and no alarms were set off , lots of the time robberies are done , are atleast helped by an employee. i hope randy looks into that possibility instead of being blinded by his friendliness and kindness to the people he trusts.
@@defensivebenny3153 Tom owns lands which is called the “110” and he rides bikes on it. So basically telling him to quit commenting and get back to doing “fun” things…
Stay Strong Randy! Your vlogs inspired me to be the best dad possible. The way you always keep it real is why people loving watching you. You’re not letting us down. We will build you back up.
So sorry to hear this Randolph. It broke my heart. You are amazing and Ace Grading is the best! I love your direction and passion. It won’t put me off using you guys. Don’t give up and try to think of the amazing future ahead. I’ve been in a dark place for years and finally feel like I’m starting to heal from it and your videos have been a big part of it. I’ve always felt alone with my love of Pokemon and hidden it. Seeing your love of it and how you appreciate design (I’m a graphic designer) has made me start accepting me for me, and show my love of Pokemon. Thank you for everything you’ve done ❤
I received a personal phone call from you today Randolph. I appreciate you and totally respect that it was you who phoned to apologise for my loss. My loss doesn’t compare to your life savings and your life’s work. I’d love to be able to help and I will support your efforts to rebuild your company. Please stay Strong Mentally and it’s ok to cry after this huge loss. Again you and your team are amazing and hope you recover fully from this.
@ I was compensated fairly. I ain’t complaining. Fast and efficient support and nothing els ya can do. What take him to court and fight for your losses over the next year or so. I’m happy with my compensation.
KEEP YOUR HEAD UP RANDY, DONT GIVE UP ON YOUR DREAM! YOU HAVE INSPIRED SO MANY PEOPLE !! I KNOW ITS NOT MUCH BUT I HOPE THIS HELPS A BIT MUCH LOVE RANDY
I’ve been spending so much on pokemon lately trying to get back into a passion I had when I was young. If I can spend that on myself I can also send some to support wonderful people such as yourself who help inspire people like me. Stay strong. Recent but definitely a lifetime subscriber here for you.
Stay strong bro! I’m a Whats Good fan, and i also loved and watched all your vlogs this year - wishing you the best in the future… not really into pokemon card collecting but i am a fan of yours and hope to see you back on top soon! Conscious has been a year since you announced the things on your personal side too but as Xmas and New Year rolls around, we have to stay resilient and not let the negativity win, however bad things seem now, time heals all and the bad times will not last. Life is never all positive, did we never expect that there would be some bad days? Of course there would be, but that means there will also be great fantastic days to come ❤
I have never sent a single card in but I need you to know how important you are too everyone in this community, just seeing your smile and hearing your excitement whether it's cards, golf, among us or whatever, brings me joy daily. We love you. We are stood by you no matter what. Much ❤ Randy! All the way from Australia 🦘🌏
Keep your head up! We all love you and you have us backing you! Your fans do care Randolph, now go solve this problem and come back out on top and even stronger!!!!!
Everyone! Find old but good condition cards you have lying around and send them in. Shit ratings or not, show support. Only if you have the money to do so as I know times are tough.
So sorry to hear this dude, please go easy on yourself and i hope everyone at Ace is okay. I bought my first ever booster box last week and it came this morning from PokeRand, got a nice few cards to send through to Ace which i will definitely be doing still. Keep up the good work, we move 💪🏻
Hey Randy, as a local business owner myself, my heart goes out to you. This is something we all dread. All I will say is; don't be too hard on yourself. Unless you literally left your doors wide open and unlocked, the people who broke into the property and stole from you are responsible, not you. I know as a business owner it's habitual to take things on the chin when they go wrong, but this one isn't on you by the sounds of it. All you can focus on is how to move forward. It might be hard to process and seem like an incredible obstacle at the moment, but 5 years from now you'll be able to look back on this as a huge learning moment and period of growth. Keep your head up!
Keep your head up, you’re gonna be a huge success and I say that without a doubt in my mind. I know it’s not much but I wanted to give to you to let you know that even as someone who just learned of this company, I believe in the company and more importantly I believe in you! You can do this! Best of luck! - Victor
When you said everything in your life has recently gone down hill, I completely felt that with everything going on in my life recently. My step dad and brother were both diagnosed with cancer this year at 69 and 33. No words can describe the community in Pokémon and how amazing it is, and the community definitely from your end. I always try to find a positive in every situation and this will only bring awareness to everyone and how to be even more secure. We can't change how people act but only hope it spreads awareness and they find the crooks. Hope to see Ace Grading continue to grow!
This was a very raw and real video which is brave of you to post. So sorry to that this has happened . You will all pull through and the community will back you and Ace all the way .
“I wish that they stole my cards; I wish that they took all my cards” absolutely broke my heart. You are such a kind hearted man and anyone who blames you for this needs to seriously reevaluate their priorities in life. At least no one was harmed, please stay safe !
Randy, keep your head up! I'd say if you have a document with all the cards that were stolen, we can look out for them online. If the community here thinks its a good idea, thumbs up so we can help. Been a supporter of Randy since donkey years, breaks my heart to see this happen
@@HullzOSRSrhyme is literally a UA-cam gamer, does content around dbz and yugioh. Not the same community as this channel. Specially because this is uk content but act like it was an odd comment 🙄
My sympathies to you and your team members. Your company will bounce back stronger from this. The passion and care you so clearly expressed here, is the same fuel that will push you all through this hard time, and back into positive momentum with lessons learned. Keep going, and all my best to you. 💚
Youre a real one Randy, I am devastated for you. I wanted my first ever submission to be Ace when I finish my Raikou collection and now I'm more determined to finish so I can send them to you. You will bounce back from this, and so will Ace.
I can say on behalf of the community we all got ur back bro. You're the one of the nicest people in the world and don't deserve something like this. I'll keep you in my prayers ❤️🙏🏻
RANDOLPH!!! I lost my Dad in February and it tore me to pieces. The one thing he always said to me was.. Don't get happy when you get given anything in life and never be sad when anything in life is taken from you.. It's a test of character my friend and it will be shit at the time but just do not give up! You will come out of the other end of this stronger than ever before I promise you brother you're a legend!
Randy, we are all with you. It isn't your fault someone else does something illegal, and mad respect to you for making sure to pay out all customers who were effected. It really shows your passion to the hobby, and we will be behind you always and the main goal now is to improve and move forward. It is amazing to see a creator try to do things good for the community, and for that we are all grateful.
He said they went to a specific place, there was recently a behind the scenes video with ace on another Pokémon channel, I reckon they used the info from that video to map out the place @@fuju7871
I'm so sorry about this, hun. I'm old, I've been through things like this in my life and I promise you things get better. The key is to keep doing what you love even if you have to start again. Sometimes catastrophes turn into opportunities and end up being a good thing in the end. Sometimes it feels like too many things happen at all at once and it becomes unbearable. It is bearable and you can get through it. I know that's hard to hear right now and I hesitate to say it, but trust the wisdom. You are obviously sincere and I wish you all the best. Lots of love from Canada❤
Fuck i am so sorry to hear man, I have really been rooting for Ace Grading and yourself, this breaks my heart for you. You truely are one of the most genuine/kind/considerate people I know in the hobby, I really hope the pokemon community can band together to help you get through this so you can continue doing what you love.
I'm sorry to hear that happened, and I can see the passion you have in what you do, and the weight of the responsibility you have on your shoulders-- I can only extend some kind words and let you know that there was nothing you could've done to change the way things happened, and that you have the support and ability to control what happens next. Please don't lose your spark and let the joy of doing what you do fade away because of it. You are strong to put this video out to address the situation, but even stronger to keep moving on. We live and learn from all the good and the bad in the world we live in, but can't give up. I don't know you personally Randolph, but felt strongly to leave this comment for you give you some hope and comfort. I wish you the best and look forward to seeing you overcome this stronger and a better person because of it. If you can impact one complete stranger like me to leave this comment, you must give yourself more credit and forgive yourself that you are definitely a person that has impacted those that you actually know and are around you. Be Well and Be Present with the team in order to move on. It all starts with one day at a time.
Every great entrepreneur has faced setbacks in their career, but it’s your resilience that defines your success. Don’t let these stupid people diminish your drive to do something you love.
I’m one of the unlucky souls to get this dreaded, I appreciate your call and I do honestly feel for you and Ace grading…. My next submission will be with you guys shortly , please keep up the amazing work that you all do!!
Randy, I'm so sorry to hear this. It says so much about you that you would take this level of accountability. I hope you know that there's still plenty of us that believe in you and Ace. I am still saving up for my first grade but its 100℅ coming to ACE. Sending love from the US, hope to see you in Atlanta!
I will never stop getting my card graded by ace - SCUMBAGS ARE SUMBAGS it has nothing to do with ACE - you can only do what you can - get up, dust off, and improve to do what you all do best! STAY STRONG RANDY
I believe their is a gang travelling around the county targeting Pokemon businesses. My local TCG shop (Total Cards, Newton Aycliffe) got £1mil cards stolen from then. The gang cut a hole in the reinforced steel wall of their warehouse to get in! This was last year I think & the business survived, so take some comfort in that. On a personal note, I think it is time to get a therapist if you don’t already Randolph 👍
this was an inside job to some extent without question. To know the security measures in place and where exactly the cards are kept of value isnt random at all. The situation you spoke on feels verry similar in that way. Maybe they buy info from an employee or possibly somebody connected to an employee.
@@zsutton6687 Not everything is a conspiracy, businesses get robbed every day. The case I mentioned was a shop so they could easily recce the site in the weeks before. Same with Randy's place, there are videos of the facility on the internet. Probz only open 9-5. Go in on a night, get the cards, deslab and get regraded with PSA. Too easy sadly.
@@zsutton6687not necessarily. You’d be surprised how easy it is to bypass security systems and gain access to buildings these days. Most companies use the same alarm & CCTV systems and aren’t always there to prevent break ins, but are there to tick boxes insurance wise.
Received the dreaded news today that my submission was part of the break in, naturally I'm gutted about it, its not the value of the cards I've lost its the memories that were made with friends opening them, but at the end of the day its just shiny cardboard pal. As soon as I can pull enough heat to get my next submission sent off I will because you and the team have created a really cool product that i, and so many other people in this community believe in, and quite frankly that's because we believe in you too. I cant imagine how hard its going to be over the next period to pull yourselves back up but we're all rooting for you guys
Be tricky to do that,as if they break open slabs ect then they just raw cards,and then they can drip sell them over weeks and months,or sell them at events or whatever,sad
Something that targeted? Know exactly what to take and it would be there to be taken? Sounds like an inside job, or atleast someone gave the info to the thieves. Sorry to hear it man
@@tainanking just knowing the exact layout and what security in place screams inside job. Nothing is random about this in any way and the knowledge of exactly where certain cards were stored, what cards were there that is all knowledge only certain folks have. Usually in an instance like this the employee or former employee assumes insurance will cover it so who are they really hurting, when in reality this can tank a business.
Incredibly unlikely. The staff there will have been vetted, are probably well paid and wouldn’t risk their livelihood, relationships, career and freedom to be caught up in something so stupid.
I have submitted with Ace from the beginning and in my store we use a middle man service for customers, i will of course continue using ace, we send 100s of cards monthly and myself along with my customers love Ace and I personally love the passion and commitment you have behind it Randy, A true Pokemon fan who cares about game and the customers, you can't ask for more. Chin up my friend I know you will smash 2025 no matter what. Have yourself a great xmas , we got you.
From the explanation here about the current security there it's obvious that its an inside job. He won't say it because if they can't find the culprit it will put people off grading with ace until that person has been found out. I feel bad for Randolph and anyone who had cards taken.
My heart goes out to you randy . Hope you are a bit better now. Dont ever stop what you are doing man. A provide a lot of happiness to people and if you are going through something , we got your back man !
I am planning to submit my own cards in a few days and I genuinely mean it when I say this situation is not going to change that. I will submit my cards regardless because it is clear you care deeply about Ace and this community, plus as a customer I trust that this will only help you guys improve security etc and it wont happen again. All the best to you and Ace staff
As long as Ace grading is around and I hope you're able to recover. I for one will not stop using this service. Unique and solid product. I can't praise it enough. The passion you show in your videos is genuine. If it's selling at a booth or buying from shops in Japan. You can see the love you have for this and I hope it stands above all in the future. p.s just submitted another order for my favourite MTG cards👍
Was thinking about getting a few things graded with ace for the last few weeks, but decided to wait until after christmas... This announcement doesnt change the plan, these things happen but doesnt ruin the reputation of the business. What you and the team at Ace have built is nothing short of amazing and will continue to support regardless of this. Chin up Randy, the pokemon and other TCG communities are, and will always be one of the best and most supportive :)
Still be sending mine in January ❤ The way you've handled the situation speaks volumes and I can't imagine that PSA would of cared so much had the shoe been on their foot. Plus, we can all agree the ACE Grading slab art is faaaar better than any competitor. Rooting for you all at ACE! 💕
Legends aren’t defined by their successes, but by how they bounce back from their knockbacks. I think this is just the beginning of 'The Legend of PokèRand'
I am one of those customers, first time going with Ace and for me I don't care about monetary value unfortunately attachment and memories with them, but we move I trust you're doing everything in your power, it just is what it is, regroup and rebuild ♥️
@@mhutch5082 Some people actually understand that this could have happened to anyone, and they still trust and support honest businesses... i bet you wouldn't like people beating you when you're already down. Have some empathy...
@@mhutch5082 your in so many comments , chill out and have some sympathy, anything you lost doesnt even account for 1% of these peoples livelihoods are at stake.
They will sell them in person, have direct contact with people or ship them abroad. We can always look out and try cross check people who sell expected cards with previous suspicions but its almost impossible to prove. There was a shop that got robbed of about 1mil in stock in the UK before so maybe if we find suspicious cards from them and also from now it could have a chance, we can pray.
Devastated for you and all involved. This won't be the end for you mate. You and your team are a detrimental part of the community and I think I can speak for a lot of us and say we can all tell how hard you all work and we appreciate that and I'm sure you will all get through this in the best possible way. We all believe in you lad so keep your head up.
I am terribly sorry to hear this Randolph. You are truly amazing, and I PRAY you don’t give up. You have created something wonderful, and you can’t let these people get away with this. You said you have been down lately, and I am so sorry about that. But I believe you when you say you’re strong, and I also believe that it will all balance out, and unbelievable BLESSINGS are coming your way for all you have endured! You deserve the best, and we support you.
Recently my property was broken into. I was angry for the longest time but I can assure you that it will only get better. It’s just so fresh and raw. I feel for you bro. Question though, for such operations, I hope insurance can cover majority of it. Take care bro. So many supporters here. ❤❤❤
Sorry to hear this brother. You will bounce back stronger and better than ever. I have connections all over the uk for pokemon collecatables and will keep a eye out for big collections going up for private sales
Stay strong man been watching you for ages now as im a big sidemen fan too. it sucks everything that has been going on and i hope with time your back on your feet and ace becomes the biggest grading company or at least here in the uk. Im personally not in a position to submit yet but as i save up i will be deffo be sending some cards for grading. Just dont give up even if you have to scale back for the time being you can get to this point again. i hope you can show more ways that you are adding security and i reckon that will help the community trust ace more. You got this man dont give up brother. As someone from the uk myself i really want to see the tcg community boom here and i believe you and ace will be a massive part of that. Stuff happens in life but i believe you can bounce back. i wanna see ace still be around 20 years from now and i will defiantly be sending a lot of cards your way in the years to come.
Still planning to send mine in the new year, supporting UK Pokemon scene especially when your grades are getting global recognition is important, but more than that you’ve given your soul and a lifetime of passion to this endeavour and I’m really hoping the community rallies around you ❤️❤️
Jeez that's horrible, I feel so bad for the people affected and the company and yourself hope everything works out somehow, persons found cards are recovered ect somehow. Prayers for you guys, hope you're ok.
Keep your chin up Randy as someone who is effected by the break in I don't hold you or the guys responsible for this. Some people are just A- holes I will continue to use Ace 100% not your fault ❤
I am so sorry to hear this Randolph... I really wish you the best for everything you love and want to achieve in this lifetime... You're a freakin G and I always support you through listening to your music... It really hurts me to see that you've been through hard times the past couple of years and I really hope that you'll receive many blessings in 2025. Keep your head up brother!!
Randy - don't even, somethings are out of our control and it is sad, but the way you and ACE have gone about it was super professional so please don't be so disheartened. It doesnt change how amazing ACE, the team and YOU are! Keep fighting man, we are all here and hopefully suin like this never happen again!!! you got this broski! HEAD UP!!
Best of luck Randolph and the rest of the ACE team, stay strong, I'm just a random Pokemon fan but I'll be cheering for your and your customers' recovery nonetheless :)
I am actually devastated. It’s hard, but try and not take the blame on yourself; it’s not your fault there are dirty rats in this world who think they can take what they want. This won’t deter me from grading with you again. Much love bro.
I'm really sorry to hear about this! I have been planning to send some cards to grade with you (this will be my first time grading anything), and I'll still be sending them your way! Keep your head up - the team's designs are fab and the quality of the slabs is amazing! 🌼💓
It's hard to take a shot like this when it's your bread and butter. Wishing you the best in persevering through these hard times. One foot in front of the other brother. Keep going.
I heard what happened, I’m so sorry man. I never really leave comments anywhere, but I can’t imagine how tough everything is for you at the moment, so I wanted to say that I really appreciate you and how you are handling things professionally. It’s a tricky spot to be put in, but I have complete faith in you dude. Head up, we’re in support of you ❤
This is such horrific news. I cannot imagine what you and the team are going through right now. I really hope you can recoup losses, does insurance cover something like this? Very very fucked up but I absolutely will still send cards to ACE once the waves settle. Massive thanks to all you do for the community and ACE will come back stronger. This is a sign that you’re growing so fast and (unfortunately) becoming a target but that’s only because they’re threatened. Stay strong bro, you’re doing great. ❤
So sorry this happened. Sounds terrible. You said you were selling your things to pay for reimbursing submitters - do you not have contents insurance for the location and can claim off of that?
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
I am one of the customers that has received the dreaded email. I am upset ive lost 12 cards total, but Il be packing up my next submission tonight to send 💪 dont let the bastards get you down! Dnt stop what your doin❤
Love this support! We are here for you Randy!
@@RandolphPokemon just being honest, supported from the get go I believe in what you're doing, appreciate the response! And also the quick action to alert customers and provide a solution!
Respect to you pal
@@RandolphPokemonRandy just a personal message. Your business will never leave our side, we’ve been watching you for years and you think we’d leave you now. When you go down hill we go downhill together. Just for that I’m going to be submitting all my cards to make sure you make it. No, WE make it. Thanks for sharing this message. I love you Randy
Genuinely so unjust. Your team brings so much enthusiasm and passion to the table, it's always a pleasure greeting you guys at the card expos across the UK and this could not have happened to a nicer group of people. Please keep your heads up, this is just a ripple in the ocean for Ace.
It genuinely annoys me to know people are such pricks. The fact that they were targeted by a criminal group is so sad. I pray the best for them.
@DJ5_OVD ¨Might be an inside job
@@ldc19900 my thought too tbh , the fact they only took a specific group of cards , and no alarms were set off , lots of the time robberies are done , are atleast helped by an employee. i hope randy looks into that possibility instead of being blinded by his friendliness and kindness to the people he trusts.
Targetted by a criminal group lol, 🤓 @DJ5_OVD
@@ldc19900 yeah, honestly just sad if anything
Really sorry to hear about this mate! You'll be back on your feet in no time! You got this bro!
Kind words tom . Now get down the 110 and back out on the bikes
@PeterPan-j2ywhat an odd comment to make on a video as devastating as this…
@@xctblI don't even understand it. What does he mean?
@@defensivebenny3153 Tom owns lands which is called the “110” and he rides bikes on it. So basically telling him to quit commenting and get back to doing “fun” things…
scammer syndicate never forget
Stay Strong Randy! Your vlogs inspired me to be the best dad possible. The way you always keep it real is why people loving watching you. You’re not letting us down. We will build you back up.
I know you and your team will be back better and stronger!
they won’t
So sorry to hear this Randolph. It broke my heart. You are amazing and Ace Grading is the best! I love your direction and passion. It won’t put me off using you guys. Don’t give up and try to think of the amazing future ahead. I’ve been in a dark place for years and finally feel like I’m starting to heal from it and your videos have been a big part of it. I’ve always felt alone with my love of Pokemon and hidden it. Seeing your love of it and how you appreciate design (I’m a graphic designer) has made me start accepting me for me, and show my love of Pokemon. Thank you for everything you’ve done ❤
I received a personal phone call from you today Randolph. I appreciate you and totally respect that it was you who phoned to apologise for my loss. My loss doesn’t compare to your life savings and your life’s work. I’d love to be able to help and I will support your efforts to rebuild your company. Please stay Strong Mentally and it’s ok to cry after this huge loss. Again you and your team are amazing and hope you recover fully from this.
How old are you dude?? The man should have insurance. He's fine but your card isnt
@ I was compensated fairly. I ain’t complaining. Fast and efficient support and nothing els ya can do. What take him to court and fight for your losses over the next year or so. I’m happy with my compensation.
@@PokemonsDenFunny how I didn’t get a call nor any compensation? Wtf is going on?
@@PokemonsDen your full of it mate. Good luck in life chump
@ they will hopefully get around to you soon
KEEP YOUR HEAD UP RANDY, DONT GIVE UP ON YOUR DREAM! YOU HAVE INSPIRED SO MANY PEOPLE !!
I KNOW ITS NOT MUCH BUT I HOPE THIS HELPS A BIT
MUCH LOVE RANDY
Why are you donating to a millionaire
@@Oiuwoiypwepoiyweit’s their money, let them do what they want with it, it’s not up to you.
@@Oiuwoiypwepoiywehe’s not a millionaire
Stay strong brother and keep your heads held high. Much love, all the way from Australia. 🙏
I’ve been spending so much on pokemon lately trying to get back into a passion I had when I was young. If I can spend that on myself I can also send some to support wonderful people such as yourself who help inspire people like me. Stay strong. Recent but definitely a lifetime subscriber here for you.
Stay strong bro! I’m a Whats Good fan, and i also loved and watched all your vlogs this year - wishing you the best in the future… not really into pokemon card collecting but i am a fan of yours and hope to see you back on top soon! Conscious has been a year since you announced the things on your personal side too but as Xmas and New Year rolls around, we have to stay resilient and not let the negativity win, however bad things seem now, time heals all and the bad times will not last. Life is never all positive, did we never expect that there would be some bad days? Of course there would be, but that means there will also be great fantastic days to come ❤
Hope everyone who can, will help as much as possible. Believe in you and Ace brother❤️
Bitterness and hate won't win. Love will, and I hope this little bit of love will help with that ❤ God bless you and your family
This is just bump in the road man, you got this. Keep going. Wish I could afford to contribute more
I have never sent a single card in but I need you to know how important you are too everyone in this community, just seeing your smile and hearing your excitement whether it's cards, golf, among us or whatever, brings me joy daily.
We love you. We are stood by you no matter what.
Much ❤ Randy! All the way from Australia 🦘🌏
Keep your head up! We all love you and you have us backing you! Your fans do care Randolph, now go solve this problem and come back out on top and even stronger!!!!!
I know this is a drop in the ocean in comparison but I hope it all compounds and helps in some way! Stay strong brother!
Much love brother❤ hang on, don’t ever give up. 3 steps forward 2 steps back
Everyone! Find old but good condition cards you have lying around and send them in. Shit ratings or not, show support. Only if you have the money to do so as I know times are tough.
inside job
Take care! ❤
So sorry to hear this dude, please go easy on yourself and i hope everyone at Ace is okay. I bought my first ever booster box last week and it came this morning from PokeRand, got a nice few cards to send through to Ace which i will definitely be doing still. Keep up the good work, we move 💪🏻
Hey Randy, as a local business owner myself, my heart goes out to you. This is something we all dread. All I will say is; don't be too hard on yourself. Unless you literally left your doors wide open and unlocked, the people who broke into the property and stole from you are responsible, not you.
I know as a business owner it's habitual to take things on the chin when they go wrong, but this one isn't on you by the sounds of it. All you can focus on is how to move forward.
It might be hard to process and seem like an incredible obstacle at the moment, but 5 years from now you'll be able to look back on this as a huge learning moment and period of growth.
Keep your head up!
I trust nothing this clown says
Keep your head up, you’re gonna be a huge success and I say that without a doubt in my mind. I know it’s not much but I wanted to give to you to let you know that even as someone who just learned of this company, I believe in the company and more importantly I believe in you! You can do this! Best of luck! - Victor
Much love Randy. Keep your head up you’ll get through this terrible time ❤
When you said everything in your life has recently gone down hill, I completely felt that with everything going on in my life recently. My step dad and brother were both diagnosed with cancer this year at 69 and 33. No words can describe the community in Pokémon and how amazing it is, and the community definitely from your end. I always try to find a positive in every situation and this will only bring awareness to everyone and how to be even more secure. We can't change how people act but only hope it spreads awareness and they find the crooks. Hope to see Ace Grading continue to grow!
Sorry to hear this 😢 my prayers are with your brother and your stepfather in this difficult time ❤
Love bro, everything will be fine🫶💪
This was a very raw and real video which is brave of you to post. So sorry to that this has happened . You will all pull through and the community will back you and Ace all the way .
You dropped this 👑
legend
“I wish that they stole my cards; I wish that they took all my cards” absolutely broke my heart.
You are such a kind hearted man and anyone who blames you for this needs to seriously reevaluate their priorities in life. At least no one was harmed, please stay safe !
Yeah that really upset me. He’s a genuine bloke it’s always the good ones this shit happens to, he’s a smart strong lad he’s got this come back 👍🏻
Absolutely heartbreaking to see Randolph like this
Randy, keep your head up! I'd say if you have a document with all the cards that were stolen, we can look out for them online. If the community here thinks its a good idea, thumbs up so we can help. Been a supporter of Randy since donkey years, breaks my heart to see this happen
All the love brother! Sorry this happened to you!
Goats supporting goats, thank you for being amazing people who deserve the title influencers 🙏
Keep at it bro don’t let this shit keep you down
Don't give up Randy!
That’s it first ace grading submission is going through today. I’m so sorry to all of you working there x
you will make a comeback, just be strong!
Fantastic donation, so nice to see people in a healthy situation help him out, wish I could do the same
For as long as I can imagine going to watch this video on every device, watching all ads fully to help out as much as I can
Keep your head up Randy
Its going to be alright , keep your head up 💪🏾
That’s soo insane. Sorry to hear this happened :(
Ohh danm didn’t expect to see you here rhyme
@@kentahan What a UA-camr on their UA-cam account? Yeah that's a rare sight.
@@HullzOSRSI think he means because rhymestyle and Randy are on two different sides of UA-cam
@@HullzOSRSrhyme is literally a UA-cam gamer, does content around dbz and yugioh. Not the same community as this channel. Specially because this is uk content but act like it was an odd comment 🙄
Just sent off a submission this morning! hope everything goes well with this situation
Good luck mate 🤞🏼
@@CookieCutter lmao
On my way to get your cards yah goof.
My sympathies to you and your team members. Your company will bounce back stronger from this. The passion and care you so clearly expressed here, is the same fuel that will push you all through this hard time, and back into positive momentum with lessons learned. Keep going, and all my best to you. 💚
Stay Strong brother, expand your services to Hong Kong, I will get all my buddies to submit for Ace and support you guys' work !!!
Youre a real one Randy, I am devastated for you.
I wanted my first ever submission to be Ace when I finish my Raikou collection and now I'm more determined to finish so I can send them to you.
You will bounce back from this, and so will Ace.
Thanks!
I can say on behalf of the community we all got ur back bro. You're the one of the nicest people in the world and don't deserve something like this. I'll keep you in my prayers ❤️🙏🏻
🙏🏻🙏🏻
Agreed🔥
@@KBPokemon speak for yourself. Did you have cards stolen that you considered investment pieces?
@@bryn3652 I know it's a shit situation if you actually got affected, but this is nothing to blame Randolph over 🤷♂️
@@bryn3652Randy isn’t to blame.
There's only one way to go now mate and that's up
Hang in there!
RANDOLPH!!! I lost my Dad in February and it tore me to pieces. The one thing he always said to me was.. Don't get happy when you get given anything in life and never be sad when anything in life is taken from you.. It's a test of character my friend and it will be shit at the time but just do not give up! You will come out of the other end of this stronger than ever before I promise you brother you're a legend!
Randy, we are all with you. It isn't your fault someone else does something illegal, and mad respect to you for making sure to pay out all customers who were effected. It really shows your passion to the hobby, and we will be behind you always and the main goal now is to improve and move forward. It is amazing to see a creator try to do things good for the community, and for that we are all grateful.
It is his fault the cards should of been kept secure in a safe
No responsibility at all? Just a paragraph of glazing?
@@bryn3652on a level, how does a burglar even find those cards? Were they just laying on the counter in a pile??
He said they went to a specific place, there was recently a behind the scenes video with ace on another Pokémon channel, I reckon they used the info from that video to map out the place @@fuju7871
Surely you have business insurance to cover the cards in possession of Ace grading?
I'm so sorry about this, hun. I'm old, I've been through things like this in my life and I promise you things get better. The key is to keep doing what you love even if you have to start again. Sometimes catastrophes turn into opportunities and end up being a good thing in the end. Sometimes it feels like too many things happen at all at once and it becomes unbearable. It is bearable and you can get through it. I know that's hard to hear right now and I hesitate to say it, but trust the wisdom. You are obviously sincere and I wish you all the best. Lots of love from Canada❤
Fuck i am so sorry to hear man, I have really been rooting for Ace Grading and yourself, this breaks my heart for you. You truely are one of the most genuine/kind/considerate people I know in the hobby, I really hope the pokemon community can band together to help you get through this so you can continue doing what you love.
I'm sorry to hear that happened, and I can see the passion you have in what you do, and the weight of the responsibility you have on your shoulders-- I can only extend some kind words and let you know that there was nothing you could've done to change the way things happened, and that you have the support and ability to control what happens next.
Please don't lose your spark and let the joy of doing what you do fade away because of it. You are strong to put this video out to address the situation, but even stronger to keep moving on.
We live and learn from all the good and the bad in the world we live in, but can't give up. I don't know you personally Randolph, but felt strongly to leave this comment for you give you some hope and comfort. I wish you the best and look forward to seeing you overcome this stronger and a better person because of it.
If you can impact one complete stranger like me to leave this comment, you must give yourself more credit and forgive yourself that you are definitely a person that has impacted those that you actually know and are around you.
Be Well and Be Present with the team in order to move on. It all starts with one day at a time.
🎶There's only one Uncle Randy, One Uncle Randy🎶
im so sorry for you bro.. we all know how this year was for you.. just know we'll always support you no matter what. love you bro
What happened to him this year outside of this?
Every great entrepreneur has faced setbacks in their career, but it’s your resilience that defines your success. Don’t let these stupid people diminish your drive to do something you love.
came here to say exactly this. This is THAT moment!
Brilliant words!!
I think what's most bothering him is that other people's cards were stolen
I’m one of the unlucky souls to get this dreaded, I appreciate your call and I do honestly feel for you and Ace grading…. My next submission will be with you guys shortly , please keep up the amazing work that you all do!!
Thanks
Randy, I'm so sorry to hear this. It says so much about you that you would take this level of accountability. I hope you know that there's still plenty of us that believe in you and Ace. I am still saving up for my first grade but its 100℅ coming to ACE. Sending love from the US, hope to see you in Atlanta!
I will never stop getting my card graded by ace - SCUMBAGS ARE SUMBAGS it has nothing to do with ACE - you can only do what you can - get up, dust off, and improve to do what you all do best! STAY STRONG RANDY
Really sorry to hear man. It's not a reflection of the company, and doesn't change the quality of service.
I believe their is a gang travelling around the county targeting Pokemon businesses. My local TCG shop (Total Cards, Newton Aycliffe) got £1mil cards stolen from then. The gang cut a hole in the reinforced steel wall of their warehouse to get in!
This was last year I think & the business survived, so take some comfort in that.
On a personal note, I think it is time to get a therapist if you don’t already Randolph 👍
this was an inside job to some extent without question. To know the security measures in place and where exactly the cards are kept of value isnt random at all. The situation you spoke on feels verry similar in that way. Maybe they buy info from an employee or possibly somebody connected to an employee.
@@zsutton6687 Not everything is a conspiracy, businesses get robbed every day. The case I mentioned was a shop so they could easily recce the site in the weeks before. Same with Randy's place, there are videos of the facility on the internet. Probz only open 9-5. Go in on a night, get the cards, deslab and get regraded with PSA. Too easy sadly.
Never thought I'd see someone from Aycliffe down here lmfao
How do you know unless your involved
@@zsutton6687not necessarily. You’d be surprised how easy it is to bypass security systems and gain access to buildings these days.
Most companies use the same alarm & CCTV systems and aren’t always there to prevent break ins, but are there to tick boxes insurance wise.
Received the dreaded news today that my submission was part of the break in, naturally I'm gutted about it, its not the value of the cards I've lost its the memories that were made with friends opening them, but at the end of the day its just shiny cardboard pal. As soon as I can pull enough heat to get my next submission sent off I will because you and the team have created a really cool product that i, and so many other people in this community believe in, and quite frankly that's because we believe in you too. I cant imagine how hard its going to be over the next period to pull yourselves back up but we're all rooting for you guys
That is mad! Sorry to hear this has happened to you and the company but you will pull through
Start checking eBay for your stolen cards
They ain’t gonna list it on eBay they will sell off market and regrade with another company 😂
What, his own eBay? 🤣🤣
Hard to check if it's not graded.
😂😂😂
Be tricky to do that,as if they break open slabs ect then they just raw cards,and then they can drip sell them over weeks and months,or sell them at events or whatever,sad
Something that targeted? Know exactly what to take and it would be there to be taken?
Sounds like an inside job, or atleast someone gave the info to the thieves.
Sorry to hear it man
And supposedly getting past security that’s not able to.? If there is any footage then that should tell the tale
@@tainanking just knowing the exact layout and what security in place screams inside job. Nothing is random about this in any way and the knowledge of exactly where certain cards were stored, what cards were there that is all knowledge only certain folks have. Usually in an instance like this the employee or former employee assumes insurance will cover it so who are they really hurting, when in reality this can tank a business.
@@zsutton6687 Also these can be cards from peoples childhoods and prized memories, so scummy man fr
I wouldn't be surprised if old randy boy here was in on it
Incredibly unlikely. The staff there will have been vetted, are probably well paid and wouldn’t risk their livelihood, relationships, career and freedom to be caught up in something so stupid.
Started watching you back in 2020. Those vintage box breaks, had me feeling like a kid again. I hope they get caught. Stay strong and keep on my guy.
I have submitted with Ace from the beginning and in my store we use a middle man service for customers, i will of course continue using ace, we send 100s of cards monthly and myself along with my customers love Ace and I personally love the passion and commitment you have behind it Randy, A true Pokemon fan who cares about game and the customers, you can't ask for more. Chin up my friend I know you will smash 2025 no matter what. Have yourself a great xmas , we got you.
Respect for making this video man, anyone that watches it will see how genuine you are, its not the end of the road brother just a bump !!!!!!
From the explanation here about the current security there it's obvious that its an inside job. He won't say it because if they can't find the culprit it will put people off grading with ace until that person has been found out.
I feel bad for Randolph and anyone who had cards taken.
4:33 "All our security is in check but Someway, Somehow they avoided all of that"
I'm so sorry dude that's absolutely terrible. Hopefully the scum that did this will be found and brought to justice
My heart goes out to you randy . Hope you are a bit better now. Dont ever stop what you are doing man. A provide a lot of happiness to people and if you are going through something , we got your back man !
Sorry to hear that my G!. Hope you bounce back quickly💯💯.
I am planning to submit my own cards in a few days and I genuinely mean it when I say this situation is not going to change that. I will submit my cards regardless because it is clear you care deeply about Ace and this community, plus as a customer I trust that this will only help you guys improve security etc and it wont happen again. All the best to you and Ace staff
As long as Ace grading is around and I hope you're able to recover. I for one will not stop using this service. Unique and solid product. I can't praise it enough. The passion you show in your videos is genuine. If it's selling at a booth or buying from shops in Japan. You can see the love you have for this and I hope it stands above all in the future.
p.s just submitted another order for my favourite MTG cards👍
Was thinking about getting a few things graded with ace for the last few weeks, but decided to wait until after christmas... This announcement doesnt change the plan, these things happen but doesnt ruin the reputation of the business. What you and the team at Ace have built is nothing short of amazing and will continue to support regardless of this. Chin up Randy, the pokemon and other TCG communities are, and will always be one of the best and most supportive :)
Still be sending mine in January ❤ The way you've handled the situation speaks volumes and I can't imagine that PSA would of cared so much had the shoe been on their foot. Plus, we can all agree the ACE Grading slab art is faaaar better than any competitor. Rooting for you all at ACE! 💕
Legends aren’t defined by their successes, but by how they bounce back from their knockbacks.
I think this is just the beginning of 'The Legend of PokèRand'
I am one of those customers, first time going with Ace and for me I don't care about monetary value unfortunately attachment and memories with them, but we move I trust you're doing everything in your power, it just is what it is, regroup and rebuild ♥️
Lol you must not of lost much then.
@@mhutch5082 Some people actually understand that this could have happened to anyone, and they still trust and support honest businesses... i bet you wouldn't like people beating you when you're already down. Have some empathy...
@@mhutch5082 such a loser ass comment from someone who clearly doesn’t understand
@@mhutch5082 your in so many comments , chill out and have some sympathy, anything you lost doesnt even account for 1% of these peoples livelihoods are at stake.
Can you make a general list of cards that are stolen? We can cross check eBay and whatnot to check time and place.
Things like this will be sold in small amounts and likely underground sales etc
I don't think they're that stupid to sell online. Either crack and regrade, sell raw or sell it 1 at a time over a long period.
Mine was a full set of mint ash's Pikachu cards possibly all 9-10's 😢
They will sell them in person, have direct contact with people or ship them abroad. We can always look out and try cross check people who sell expected cards with previous suspicions but its almost impossible to prove.
There was a shop that got robbed of about 1mil in stock in the UK before so maybe if we find suspicious cards from them and also from now it could have a chance, we can pray.
@@ReaperJDSsorry man 😢
Devastated for you and all involved.
This won't be the end for you mate.
You and your team are a detrimental part of the community and I think I can speak for a lot of us and say we can all tell how hard you all work and we appreciate that and I'm sure you will all get through this in the best possible way. We all believe in you lad so keep your head up.
I am terribly sorry to hear this Randolph. You are truly amazing, and I PRAY you don’t give up. You have created something wonderful, and you can’t let these people get away with this. You said you have been down lately, and I am so sorry about that. But I believe you when you say you’re strong, and I also believe that it will all balance out, and unbelievable BLESSINGS are coming your way for all you have endured! You deserve the best, and we support you.
Recently my property was broken into. I was angry for the longest time but I can assure you that it will only get better. It’s just so fresh and raw. I feel for you bro.
Question though, for such operations, I hope insurance can cover majority of it. Take care bro. So many supporters here. ❤❤❤
Sorry to hear this brother. You will bounce back stronger and better than ever. I have connections all over the uk for pokemon collecatables and will keep a eye out for big collections going up for private sales
Lmao sure bro. How about everyone that lost great cards??? This man's had insurance
@@mhutch5082 keep trying to bait in the comments chief.
Stay strong man been watching you for ages now as im a big sidemen fan too. it sucks everything that has been going on and i hope with time your back on your feet and ace becomes the biggest grading company or at least here in the uk. Im personally not in a position to submit yet but as i save up i will be deffo be sending some cards for grading. Just dont give up even if you have to scale back for the time being you can get to this point again. i hope you can show more ways that you are adding security and i reckon that will help the community trust ace more. You got this man dont give up brother. As someone from the uk myself i really want to see the tcg community boom here and i believe you and ace will be a massive part of that. Stuff happens in life but i believe you can bounce back. i wanna see ace still be around 20 years from now and i will defiantly be sending a lot of cards your way in the years to come.
Only recently found your channel. Absolutely heartbreaking news. Sincerely sorry for everyone involved.
Still planning to send mine in the new year, supporting UK Pokemon scene especially when your grades are getting global recognition is important, but more than that you’ve given your soul and a lifetime of passion to this endeavour and I’m really hoping the community rallies around you ❤️❤️
Jeez that's horrible, I feel so bad for the people affected and the company and yourself hope everything works out somehow, persons found cards are recovered ect somehow. Prayers for you guys, hope you're ok.
sending love bro
did not expect to see you here , love the content crispy
Crispy!!!
Bruh can't find you on "Omegal" but can find you here WTF anyways howdy :)
Keep your chin up Randy as someone who is effected by the break in I don't hold you or the guys responsible for this. Some people are just A- holes I will continue to use Ace 100% not your fault ❤
I am so sorry to hear this Randolph... I really wish you the best for everything you love and want to achieve in this lifetime... You're a freakin G and I always support you through listening to your music... It really hurts me to see that you've been through hard times the past couple of years and I really hope that you'll receive many blessings in 2025. Keep your head up brother!!
Randy - don't even, somethings are out of our control and it is sad, but the way you and ACE have gone about it was super professional so please don't be so disheartened. It doesnt change how amazing ACE, the team and YOU are! Keep fighting man, we are all here and hopefully suin like this never happen again!!! you got this broski! HEAD UP!!
Best of luck Randolph and the rest of the ACE team, stay strong, I'm just a random Pokemon fan but I'll be cheering for your and your customers' recovery nonetheless :)
I am actually devastated. It’s hard, but try and not take the blame on yourself; it’s not your fault there are dirty rats in this world who think they can take what they want. This won’t deter me from grading with you again. Much love bro.
I'm really sorry to hear about this! I have been planning to send some cards to grade with you (this will be my first time grading anything), and I'll still be sending them your way! Keep your head up - the team's designs are fab and the quality of the slabs is amazing! 🌼💓
It's hard to take a shot like this when it's your bread and butter. Wishing you the best in persevering through these hard times. One foot in front of the other brother. Keep going.
I heard what happened, I’m so sorry man. I never really leave comments anywhere, but I can’t imagine how tough everything is for you at the moment, so I wanted to say that I really appreciate you and how you are handling things professionally. It’s a tricky spot to be put in, but I have complete faith in you dude. Head up, we’re in support of you ❤
Stay strong bro 🙏🏾
This is such horrific news. I cannot imagine what you and the team are going through right now. I really hope you can recoup losses, does insurance cover something like this?
Very very fucked up but I absolutely will still send cards to ACE once the waves settle. Massive thanks to all you do for the community and ACE will come back stronger. This is a sign that you’re growing so fast and (unfortunately) becoming a target but that’s only because they’re threatened. Stay strong bro, you’re doing great. ❤
So sorry this happened. Sounds terrible.
You said you were selling your things to pay for reimbursing submitters - do you not have contents insurance for the location and can claim off of that?
Yea man for a Grading company i expect this should be in-placed already. Else, damn if it occurs again Randolph will have to sell his kidney.
Has to be operating without insurance, yikes..