I have just purchased and installed an RLC 823 A camera system. This is a high end Reolink camera. The feature I most liked about it was that it has ( Motion Tracking) I am dissapointed that it only detects motion in the direction the camera is set to. I can walk up to the camera from behind without the camera responding. I have the camera covering a 270" field. It only detects in about 90". I have looked at all the options to set this up. Have I missed something?
Do all Reolink cameras have motion detection? Or is this something only available with purchase of the NVR? I am looking possibly use an SD card for recording, and still get motion detection alerts on a phone.
Hello Sarah, all Reolink cameras now on sale have motion detection, real-time alerts, and a built-in micro SD card slot. The NVR is not a must. This is the most affordable one: reolink.com/product/e1/ . You are welcome to check out other camera on the Reolink website.😀
I have my 523 mounted in the front in the house and I get every car going pass alerts even though I painted the street from detection alert and I cut down the sensitivity, any advice where i can fix my settings to not get alerts from every car driving pass
Excellent video! I am currently using a Reolink eco and also considering a lumus as an addition to monitor the street in front of my house. Great info on the lumus. Thanks!
My Reolink system works great! My POE system detects motion, people, and vehicles. It does a great job determining which is which. However, I cannot figure out how to set push notifications only to people and vehicles and not to motion. I get way too many motion notifications (about 50-120 motion notifications per day). I cannot figure out how to only get notifications from people and vehicles and not from motion. This was something you did not cover in your video. Can you please discuss how to just setup people notifications? That would be a great help.
You can try to upgrade your camera to the latest firmware and then set up the push interval. Remember to update your APP/Client. community.reolink.com/topic/2841/reolinkers-week-day-4-new-firmware-ai-model-ftp-and-more/87
I have just installed a Reolink POE video doorbell and I have a Reolink NVR, however the recordings seem to depend on having an SD card installed in the camera. Is it possible to have the recordings saved to the NVR and if so how do I set this up? I have three other Reolink security cameras and they all save the recordings to the NVR. Thank you.
Recently purchase the Argus 3 Pro for my mothers house and am very impressed with the motion detection maybe %2 false alerts if that .. holds it’s own with my hikvision colorVu 4k acusense camera’s for 1/4 of the price!👌
I have a cellular Go PT plus. Trying to stop false triggers. Under alert setting i don't find were you show how to black out stuff. Dose it not have that feature? Thanks
@@ReolinkCameras So you can use that to stop false alarms also? I thought that was for privacy olny? Also I thought I watch you stop false alarms also blacking them out?
Does the correct temperature above 0°C not allow it to be used in winter at a lower temperature below zero? That is the big disadvantage of this system..
"Minimum Length of Motion" option. I believe this is coming soon. When can we expect it? One of my cameras monitors my bird feeder at night to alert me if there is a rat on the feeder. It is an ancient Ucam247 camera. It has that option which virtually eliminates false alerts from rain & bugs. I want to replace it asap with a Reolink but I cannot do that until you have enabled this Length of Motion feature.
@@pauldownes335 RLC-520A(Hardware version: IPC_523128M5MP) can adjust the object size now. Please download the latest firmware on the download center, reolink.com/download-center/.
@@kousoulides Things have progressed at a rapid pace since my original comments. Smart Detection artificial intelligence has completely resolved the issue. Reolink's latest cameras all have Smart Detection.
Our cameras, all detect motion, but can the software show where on the screen that motion is some software? Does it using a block flashing red around the motion?
Thanks for your great video. I have installed Reokink rlc 511-wa. I do the sett up as you and many others describe. It is actually self instructed in the app. Easy to follow. BUT I get motion person or car detected and recorded od sd card only one of 10 times. Any clue? Anybody? Thanks for any useful tips.
Hi, Max, this article may help you: support.reolink.com/hc/en-us/articles/900002228583-Motion-Detection-Sensor-Misses-Some-Motions. If these don't work, please contact our support team.
Excellent explanation of alarm sensitivity, or can be turned on with a single turn on, 24 hour control when you go From home for several days, without resetting alarms for each day. That is to say, it notifies you of alarms 24 hours a day without changing the settings by the hour.
I'm receiving notifications outside of my detection zone. Why is that happening? I have a 16-channel reolink 12 mega pixel camera system. I selected the areas I don't want notifications and I'm still receiving notifications in those zones. Help please 🙏🏻
The GO plus needs to detect the motion using the PIR. The PIR will be also used to detect many kinds of motions. But it is not pixel-based. You can know about PIR here, support.reolink.com/hc/en-us/articles/360004357254-What-is-PIR-Motion-Sensor.
Oops! We bought it to watch wildlife in our back desert; squirrels, rabbits, quail, birds, and occasional cats. We set our sensitivity to 100% and are hoping that is enough to pick up motion of small animals. When we had it at 80% it wasn't. Is there anything we can do or should we get another camera without PIR?
Pls try to adjust the installation angle, learn more at support.reolink.com/hc/en-us/articles/360006379253-Installation-Tips-for-Reolink-Battery-Powered-Cameras.
Would be nice if this available in a firmware update. I have a mix and match reolink system, tons of false alarms. Also the NVR is horrible to use as a human operated monitor; cannot silence buzzer unless you disable it completely.
Hi there, you can upgrade your camera with the latest firmware if your camera supports person/vehicle detection. This firmware will help reduce false alerts. You can download it here, reolink.com/download-center/. For the NVR, you can also add the NVR to our APP/Client via the UID to control. Thank you for all your feedback.
I just check my friends old hivision dvr which has motion detection when triggered the screen pops up full screen on his monitor from 4 camera screen mode for 10 sec then back to normal. Does Reolink have similar feature on their new nvr or plans to implement such feature
@@ReolinkCameras It's just a simple software upgrade that can be easily added on next NVR firmware update, end of day my Reolink is newer NVR model and my friend has the old 4 year old DVR system.
Hi there, for your problem you meet with the camera, you can submit a request here, support.reolink.com/hc/en-us/requests/new. Our technical staff will reply to you within 24 hours.
I have an Argus 3 pro, the camera can detect a person grin 10 to 20 meters easily, I can see the icon on the image but this does not trigger any alarm, only pir triggers alarms which is only less than 10m away… is there a way to trigger alarms without pir ?
@@ReolinkCameras do you have a camera that does person recognition and can trigger an alarm beyond 10m? This is to protect a field with horses. Thank you
@@ReolinkCameras great thank you! Would the Argus pt or Argus pt 2k work as well? By the way what is the difference between these 2, I cannot find any in the descriptions of your website?
@@Olivierus Upgraded Argus PT is 4MP and supports 5GHz/2.4GHz WiFi, while Argus PT 2K is 4MP and only supports 2.4 GHz WiFi. And all Reolink battery-powered cameras' PIR distance is 10m.
You can check this article to upgrade the camera's firmware: community.reolink.com/topic/3162/new-firmware-for-argus-3-pro-ai-detection-optimization-and-more. If not working, pls contact our support team: support.reolink.com/hc/en-us/requests/new?request_from_search=true&ticket_form_id=4461044255641, they will help you solve the problem.
You can try to update your firmware to the latest one. Here is the download center, reolink.com/download-center/. After upgrade, you can find it in the PTZ button
Hi there, it can't be turned off in the APP. But you can try to disable the recording or lower the motion sensitivity. If your camera is a battery camera, you can disable the PIR.
My realink camera inside house moves on it's own, I think it was hacked!! ?? I had to unplug it, It would stay in the same place for days, then all the sudden it moved so it is looking at me in a total new direction. CREAPY!!!
Too many false alarms. Sensitivity set to 1 and motion area completely blued out, Reolink 423, its a security camera of no value to me on a commercial broiler farm
I have the the Pro 3 with vehicle and person detection.. And I have to say this is false advertising because my cameras do not detected vehicle and persons it only tells me that motion is detected. I also found that this camera only detects motion as far away as 6 meters.. This is not a good camera and I would not recommend it to anyone, it’s a waste of money.. I’m not sure how this is called the pro because I get false alerts all day with nothing that triggered the motion alert. Reolink customer service is terrible and not helpful at all.. My solar panel arrived in a crunched box and with a broken seal that says don’t accept this if the seal is broken. One of my cameras seems to be faulty.. I emailed Reolink customer service about 20 times trying to trouble shoot the problem and they tell me to test out the solar panel to see that it works.. They then tell me to send it back at my own expense. I will never buy a Reolink camera ever again..
I am really sorry about this. I understand that it will take time to email with our support, maybe you could ask for a phone call through the email? Hope the problems could be resolved.
I have just purchased and installed an RLC 823 A camera system. This is a high end Reolink camera. The feature I most liked about it was that it has ( Motion Tracking) I am dissapointed that it only detects motion in the direction the camera is set to. I can walk up to the camera from behind without the camera responding. I have the camera covering a 270" field. It only detects in about 90". I have looked at all the options to set this up. Have I missed something?
Hi, please contact Reolink support at support@reolink.com, thank you.
Do all Reolink cameras have motion detection? Or is this something only available with purchase of the NVR? I am looking possibly use an SD card for recording, and still get motion detection alerts on a phone.
Hello Sarah, all Reolink cameras now on sale have motion detection, real-time alerts, and a built-in micro SD card slot. The NVR is not a must. This is the most affordable one: reolink.com/product/e1/ . You are welcome to check out other camera on the Reolink website.😀
I have my 523 mounted in the front in the house and I get every car going pass alerts even though I painted the street from detection alert and I cut down the sensitivity, any advice where i can fix my settings to not get alerts from every car driving pass
Excellent video! I am currently using a Reolink eco and also considering a lumus as an addition to monitor the street in front of my house. Great info on the lumus. Thanks!
Thanks~
My Reolink system works great! My POE system detects motion, people, and vehicles. It does a great job determining which is which. However, I cannot figure out how to set push notifications only to people and vehicles and not to motion. I get way too many motion notifications (about 50-120 motion notifications per day). I cannot figure out how to only get notifications from people and vehicles and not from motion. This was something you did not cover in your video. Can you please discuss how to just setup people notifications? That would be a great help.
You can try to upgrade your camera to the latest firmware and then set up the push interval. Remember to update your APP/Client. community.reolink.com/topic/2841/reolinkers-week-day-4-new-firmware-ai-model-ftp-and-more/87
My Argus 3 pro works great with motion detection set up .very happy 👍👍👍📷📷📷📷
🥰
I have just installed a Reolink POE video doorbell and I have a Reolink NVR, however the recordings seem to depend on having an SD card installed in the camera. Is it possible to have the recordings saved to the NVR and if so how do I set this up? I have three other Reolink security cameras and they all save the recordings to the NVR. Thank you.
Can we flip the cameras to any fall detection settings (say cancel motion and use fall, for elderly people?)
Recently purchase the Argus 3 Pro for my mothers house and am very impressed with the motion detection maybe %2 false alerts if that .. holds it’s own with my hikvision colorVu 4k acusense camera’s for 1/4 of the price!👌
Thank you for your feedback on Argus 3 pro.😊
Thank you. I just purchased 2 of your POE systems. One for my mother's house & one for my house.
👍
I have a cellular Go PT plus. Trying to stop false triggers. Under alert setting i don't find were you show how to black out stuff. Dose it not have that feature?
Thanks
It's under Display: Go to Device Settings > Display, and you will see Privacy Mask on the bottom part of the screen.
@@ReolinkCameras So you can use that to stop false alarms also?
I thought that was for privacy olny?
Also I thought I watch you stop false alarms also blacking them out?
Sorry, I mistake your issue.
Please contact our support team to solve this problem: support.reolink.com/hc/en-us/requests/new.
Does the correct temperature above 0°C not allow it to be used in winter at a lower temperature below zero? That is the big disadvantage of this system..
"Minimum Length of Motion" option.
I believe this is coming soon. When can we expect it? One of my cameras monitors my bird feeder at night to alert me if there is a rat on the feeder. It is an ancient Ucam247 camera. It has that option which virtually eliminates false alerts from rain & bugs.
I want to replace it asap with a Reolink but I cannot do that until you have enabled this Length of Motion feature.
Could you please tell us what's your camera model?
@@ReolinkCameras
I have three Reolink cameras. RLC-520A
RLC-520
RLC-410-5MP
@@pauldownes335 RLC-520A(Hardware version: IPC_523128M5MP) can adjust the object size now. Please download the latest firmware on the download center, reolink.com/download-center/.
it's amazing that they don't provide this feature yet. I get false positives from bugs and insects all night..
@@kousoulides Things have progressed at a rapid pace since my original comments.
Smart Detection artificial intelligence has completely resolved the issue.
Reolink's latest cameras all have Smart Detection.
Our cameras, all detect motion, but can the software show where on the screen that motion is some software? Does it using a block flashing red around the motion?
Hi, if you have any questions about the camera or Reolink, please contact Reolink support: support@reolink.com, then we will help you😉
Thanks for your great video. I have installed Reokink rlc 511-wa. I do the sett up as you and many others describe. It is actually self instructed in the app. Easy to follow. BUT I get motion person or car detected and recorded od sd card only one of 10 times.
Any clue? Anybody? Thanks for any useful tips.
Hi, Max, this article may help you: support.reolink.com/hc/en-us/articles/900002228583-Motion-Detection-Sensor-Misses-Some-Motions. If these don't work, please contact our support team.
Excellent explanation of alarm sensitivity, or can be turned on with a single turn on, 24 hour control when you go From home for several days, without resetting alarms for each day. That is to say, it notifies you of alarms 24 hours a day without changing the settings by the hour.
😆That is it.
I'm receiving notifications outside of my detection zone. Why is that happening? I have a 16-channel reolink 12 mega pixel camera system.
I selected the areas I don't want notifications and I'm still receiving notifications in those zones. Help please 🙏🏻
Sorry for the inconvenience caused. Would you mind sending details to Reolink support at support@reolink.com? Hope to fix it soon.
I want to monitor a warehouse with a GO plus as there is no network available. Can I use pixel motion detection without the PIR to get more range?
The GO plus needs to detect the motion using the PIR. The PIR will be also used to detect many kinds of motions. But it is not pixel-based. You can know about PIR here, support.reolink.com/hc/en-us/articles/360004357254-What-is-PIR-Motion-Sensor.
Oops! We bought it to watch wildlife in our back desert; squirrels, rabbits, quail, birds, and occasional cats. We set our sensitivity to 100% and are hoping that is enough to pick up motion of small animals. When we had it at 80% it wasn't. Is there anything we can do or should we get another camera without PIR?
Pls try to adjust the installation angle, learn more at support.reolink.com/hc/en-us/articles/360006379253-Installation-Tips-for-Reolink-Battery-Powered-Cameras.
Would be nice if this available in a firmware update. I have a mix and match reolink system, tons of false alarms. Also the NVR is horrible to use as a human operated monitor; cannot silence buzzer unless you disable it completely.
Hi there, you can upgrade your camera with the latest firmware if your camera supports person/vehicle detection. This firmware will help reduce false alerts. You can download it here, reolink.com/download-center/.
For the NVR, you can also add the NVR to our APP/Client via the UID to control.
Thank you for all your feedback.
I just check my friends old hivision dvr which has motion detection when triggered the screen pops up full screen on his monitor from 4 camera screen mode for 10 sec then back to normal.
Does Reolink have similar feature on their new nvr or plans to implement such feature
For now, we don't have the plan.
@@ReolinkCameras It's just a simple software upgrade that can be easily added on next NVR firmware update, end of day my Reolink is newer NVR model and my friend has the old 4 year old DVR system.
@@rainsnow9174 Thank you for your suggetion. We will forward it to the team.
Do you have a video to explain why connecting is so slow and why it takes so long to playback alerts.
Hi there, for your problem you meet with the camera, you can submit a request here, support.reolink.com/hc/en-us/requests/new. Our technical staff will reply to you within 24 hours.
I have an Argus 3 pro, the camera can detect a person grin 10 to 20 meters easily, I can see the icon on the image but this does not trigger any alarm, only pir triggers alarms which is only less than 10m away… is there a way to trigger alarms without pir ?
Argus 3 pro will trigger alarms by PIR, and the PIR distance is 10m.
There will be no trigger alarm if the object is over 10m.
@@ReolinkCameras do you have a camera that does person recognition and can trigger an alarm beyond 10m? This is to protect a field with horses. Thank you
Our smart POE camera or smart wifi camera all can meet your requirements,
such as reolink.com/product/rlc-510wa/ or reolink.com/product/rlc-810a/.
@@ReolinkCameras great thank you! Would the Argus pt or Argus pt 2k work as well? By the way what is the difference between these 2, I cannot find any in the descriptions of your website?
@@Olivierus Upgraded Argus PT is 4MP and supports 5GHz/2.4GHz WiFi, while Argus PT 2K is 4MP and only supports 2.4 GHz WiFi.
And all Reolink battery-powered cameras' PIR distance is 10m.
Hi,
I wonder why my NRV sound beep beep when I turned on motion detection? Please show me how to fix it . Thanks
Hi there, please send an email with a video about your issue to support@reolink.com. Our technical staff will try to help you.
Why i haven't the detection zone option? I order the Argus 3 2K and i am not able to do this!
You can check this article to upgrade the camera's firmware: community.reolink.com/topic/3162/new-firmware-for-argus-3-pro-ai-detection-optimization-and-more.
If not working, pls contact our support team: support.reolink.com/hc/en-us/requests/new?request_from_search=true&ticket_form_id=4461044255641, they will help you solve the problem.
Great video if your new to reolink cameras 👍👍👍👍📷📷📷
Thanks for your recommendation.
E1 Pro, Where are GUARD POINT settings IOS or Mac?
You can try to update your firmware to the latest one. Here is the download center, reolink.com/download-center/. After upgrade, you can find it in the PTZ button
Can the camera be turn on/off via the app?
Hi there, it can't be turned off in the APP. But you can try to disable the recording or lower the motion sensitivity. If your camera is a battery camera, you can disable the PIR.
I need 3
Do you mean you want 3 cameras? Pls check here: store.reolink.com/
My realink camera inside house moves on it's own, I think it was hacked!! ?? I had to unplug it, It would stay in the same place for days, then all the sudden it moved so it is looking at me in a total new direction. CREAPY!!!
Too many false alarms. Sensitivity set to 1 and motion area completely blued out, Reolink 423, its a security camera of no value to me on a commercial broiler farm
Hi Dennis, please try to upgrade your camera to the latest firmware. Please download here, reolink.com/download-center/.
I have the the Pro 3 with vehicle and person detection.. And I have to say this is false advertising because my cameras do not detected vehicle and persons it only tells me that motion is detected. I also found that this camera only detects motion as far away as 6 meters.. This is not a good camera and I would not recommend it to anyone, it’s a waste of money.. I’m not sure how this is called the pro because I get false alerts all day with nothing that triggered the motion alert. Reolink customer service is terrible and not helpful at all.. My solar panel arrived in a crunched box and with a broken seal that says don’t accept this if the seal is broken. One of my cameras seems to be faulty.. I emailed Reolink customer service about 20 times trying to trouble shoot the problem and they tell me to test out the solar panel to see that it works.. They then tell me to send it back at my own expense. I will never buy a Reolink camera ever again..
I am really sorry about this. I understand that it will take time to email with our support, maybe you could ask for a phone call through the email? Hope the problems could be resolved.
The problem with my real link system is. by the time it's triggered Whatever it IS IS gone...🤷♂️
Would you mind emailing Reolink support at support@reolink.com? Then we will see how to fix it.
I get nothing but false alerts even with it turned down all of the way
Here are some tips for reducing the false alert, support.reolink.com/hc/en-us/articles/360013486414-How-to-Avoid-False-Alerts-on-Reolink-Cameras.
He looks like a young Edward Norton.
😆