Acura of Troy is THE WORST! Major engine repair on my Integra Type S + dealership damaged my car😡
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- Опубліковано 29 вер 2024
- Update Video:
• What Acura did to fix ...
#acura #integra #types #dealership #nightmare
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I’ve had the two worst experiences with this dealership. It started when I bring my car to them due to an error light being on after a bodyshop did some work on my vehicle. They charged me a customary fee of $189 to assess what the issue was, and returned my car with the light off.
About 20 mins later, the same light came on. I immediately called and the receptionist Cora, scheduled an appointment for me to bring it back the next day. (Quite an inconvenience given I live about 45 mins away in Downtown Detroit)… When I bring my car in the next day, I wait there for 3 hours for them to tell me “the bodyshop forgot to plug in a sensor”. “We’re just gonna charge you $200 for the labor”.
Now mind you, I JUST paid $180 the DAY BEFORE for the SAME ISSUE that they failed to fix initially. We’re it not for my insurance adjuster saying “them charging you again makes no sense”, I would have paid simply to speed things along.
Fast forward 3 weeks, I made another appointment because the headlight and turn signal in the bumper that the bodyshop painted were flickering (terrible body shop as well, I know). When they were able to accommodate me (no Leander car available) I dropped my car off Monday morning and heard nothing from them until Wednesday when the receptionist called and said “We don’t see anything wrong with your vehicles lights”.
Much like the prior time, their tech’s completely missed the issue that was the cause of me bring my car to them.
When I responded with a picture with the lights out, they said they would look at it again. This point, my car has been there THREE DAYS FOR A LIGHT. The next day they called and said that they see the problem and will fix it to the tune of $450. (Insurance was going to foot the bill but they refused to say “the damage could have been the fault of the bodyshop) so I had to come out of pocket. Now I would have replaced the bulb myself and not paid the $220 in labor they charged were it not for me dealing with my insurance company and wanting an accurate assessment.
This situation prompted me to write a negative review on Google, to which an hour later I was contacted by Martin who’s a manager at Acura of Troy who told me that he was erasing all my vehicle records and saying I should never return there again. When I went to respond to him, he hung up. When I called back, he hung up in my face again.
Absolute worst experience ever. Can’t believe this is a dealership’s service department. Couldn’t be more disappointed in how I was treated
Wow. That’s horrible on so many levels. I honestly have no idea how they’re allowed to stay in business. They also didn’t have any of my vehicles service records for Carfax either. 🚮
Why did you wait for your adjuster to say something? You don’t have a mouth? Also it sounds like you knew what the issue was from the beginning and chose to take it to take it to the dealer when you yourself say you had a body shop work on it. 😂😂😂 basically you could’ve avoided this if you took it to the original guy, but I feel for you.
But also why are you trying to force people to say your light is broken due to another accident, only you would know that, the amount of people that come in to a shop and expect to put someone name on the line for a car you drive and should know like the palm of your hand.
Frankly the way you came on UA-cam comments, sounds like the body shop should have its name in here. But you want to blame the last person who touched it for and accident the body shop did.
@@1a2b3ckillllllllllll You need to practice reading bub
@@1a2b3ckilllllllllllloh wait youre Martin arent you?
You need to call Acura corporate. The most unacceptable part of this is the way you were treated by that service manager. What a complete jerk. As an Acura owner I’m extremely disappointed to see this.
That's 1st on my to-do list
@@QueTheChaoticAcura Corporate customer service sucks, just a heads up
@@faisal0280 sheesh
@@QueTheChaoticcan’t wait to hear the outcome- good luck man
That's bad business for that dealership & for any business to be caught on camera acting like that, but that was a great idea to take pics before the car is worked on anywhere not just at dealership
Lol I don't usually get mad over videos but that service advisor got me boiling. Don't know how you stayed so calm.
Report that guy and that dealer to corporate
I'm on it as soon as the holiday is over
Agreed! I’ve been leasing Acuras since 2009 and have been satisfied with my Acura store service. I really feel for you man.
What happened here is unacceptable!!!! Can’t go into the Hell I would raise if this were me!
Problem is they don’t care Honda and Acura are horrible
@@tundrav8georgia update going live in 5 minutes
Privately owned dealership franchises are not corporate’s responsibility. The only thing corporate can do is withhold stock to that dealership as a punishment.
Honestly, in the position you're in being the car youtube game, this is prime opportunity to put that dealership on blast. The service manager's attitude was awful. Taking a defensive approach is not the way to handle things, and as a manager, he should know that. This is one of the best cases ever to do your own work or take to a better dealership. I hope you let Honda head office know about this. Also, fitment of the front end of the ITS seems to be hit and miss, the first few batches at least. I looked a few last year and all the PWP either had gap issues or the colour was off. That clown of a service manager shouldn't be saying " oh they all come like that", that's bullshit.
This happened yesterday so I'll be calling Acura USA after the holiday. Terrible experience
You seen their reviews? Ppl are blowing them up lol well deserved. Honda did the same thing to my fk8. Manager did the same thing he blamed it on me
I may or may not have been an advisor here for about 4 months… RAN FOR THE HILLS because customers come first and this place does NOT BELIEVE THAT. The attitude here is unreal.
AMA:
That guy is going to lose is job over this. Contact corporate. You have the exposure to get this resolved. The rest of us just get screwed by jerks like this. 8 miles they drove your car. Someone went on a joy ride.
Hopefully this video can change things for everyone that's not recording
That's not a joy ride you need to verify the vehicle is repaired
8 miles and a scratched rim is not verifying a repair. The service manager claimed they didn’t drive the car at all. It is completely unacceptable.
@@RichD321 The damaged wheel is completely unacceptable. The service manager lying is also unacceptable. That does not change the fact that after a major engine repair you have to verify the vehicle is operating as designed
As a service advisor, the service managers attitude was insane.
I’m surprised they also don’t take any before pictures during check in.
The video still frame shows enough proof. Just look at the orientation of the valve stem for reference. No damage shown.
Exactly. That's a terrible dealership. They better hope Que never tells us where exactly that is.
@@V.VIIIBeanman I'll tell everyone. It's in Troy, Michigan.
Found it. Acura of Troy, Michigan ^
@@kevinnorris6558 Ask for Martin. 🤣
This is so unreal
Martin Andreski
Fixed Operations Director
(248) 283-0301
Dealerships need to be very careful with who they employ because that service advisor you were dealing with was so bad he makes all of Acura look bad, I was thinking of one day adding a Type S in the garage to compliment the Type R but after watching this video I don't want to buy an Acura ever, just because I don't ever want to risk having to deal with such a low life individual like him. It was already bad seeing a brand new car leaking oil like that, then the fact that they didn't seem to want to fix it under warranty, then their shoddy workmanship with everything they touched, then to actually curbing your wheel and trying to act like you're the one that did it... They make all of Acura look bad.
Facts. I don't even want the car at this point. I'll see what they say next week
Does Acura realize every prospective buyer of the Integra and Type S brand has a high probability of coming across this video, eventually? Most interesting thought is the horrible marketing this video is for the Acura brand in perpetuity. As a previous Acura Integra owner in my youth, I am the target audience for this vehicle. Yet, recently, directly because of the insights learned here, found myself more attracted to and more aware of the Toyota Brand, even Honda and Subaru. Trust is my most important factor in the buying process. Trust for the reliability of the vehicle and its future servicing. Additionally, Toyota (GR), Subaru (WRX) and Civic (Type R) are still produced in Japan, which highlights the trusted contrast in reliability as I know these vehicles were made well (statistically speaking). Most serious buyers will run away from anything gimmicky, Acura certainly appears gimmicky and criminal here. The open dishonesty and lack of concern of this dealership and the corporate brand is reflective of a mindset that only cares about cost savings and cutting corners. Poor quality / workmanship and service = look elsewhere.
Curbed your wheel and placed the blame on you! Dude that is absolutely wild… props to you for keeping it together, I would’ve been LIVID. Is there any update on the wheel since you posted this vid? You definitely have a case - it’s clear as day there was no damage to the wheel from that still shot in your video.
I’m gonna try to put an update video out today
I know you did an IS and this car comparison. Now compare dealer service. There is a known issue with front bumper/sagging on the IS500. I pointed it out on my 2023 and the dealer looked me straight in the eyes and said: Yeah, that's an embarrassment for Lexus. We will put the note in your file so you won't get dinged out of warranty for the complaint as it's a known issue but they have not received and TSB for it (ie: no fix in the near future but we don't want to bone your for it). I know there are some online fixes for it, but it seems to be that that fix will put a lot of stress on the section of the bumper where it joins the fender....so I decided to wait for a Lexus fix. Also, they offer a free car wash with every service but warn it is not touchless and ask to verify if I want it or not for this reason....just class.
I have heard rumor that Honda quality is sliding a bit...looks true.
I started watching your videos about 3-4 months ago, and to be honest you are very thorough it appears in most things you do. As someone that is considering a Acura Integra Type S for their next vehicle this is flat out discouraging. I live in the NY area and the mark-ups are insane! If maintenance for the integra is going to be this much of a hassle I might just pass altogether smh. It’s ridiculous man, I hope things get straightened out for you.
Acura used to be premium, but dealerships are a joke. At least Lexus still represents their products and customer care... that guy was a tool.
I heard nothing but positives about Lexus. I thought Acura would be similar.
It’s Acura of America, product quality went down. That’s one of the reason I got 2018 Lexus Gs350 they built that model in Japan.
@@QueTheChaotic Look up replacing the power steering hose on a Lexus RX300 and you will see why these cars get junked young. I wouldn't buy a Lexus, Honda, etc. because I am not a masochist...
Lexus is ass aswell Infiniti is the only brand that cares for there customers 3 year maintenance and 6/70k miles warranty
You can change the oil yourself at 1,500 like I did on my car. Or you can pay someone else to do it. You don't have to wait for Acura. Holy sh*t that service manager should be fired! Can't believe he blamed you and said you were hiding it. Unreal!!!! I am a lawyer but not in your area. I would take that case just for the fun of it.
Acura is much different these days. They had the best service when I had my Acura TL. I wish you were local
I had an MDX and the same issue. I was at like 8,500 about to go on a long vacation drive and they said ahhh to early. I complained and they eventually did change it. But now I have a 24 VW Golf R. Same 10 k free change crap. I just took it in at 5 k and paid for it myself. Good thing about getting oil change at dealers unfortunately is that’s in the cars service history on car fax. So when you go to sell or trade it helps with the cars resale value IMO.
I can't believe how calm you were! I am new to Acura and have taken my car there twice. Thank you for posting this! I have some work that needs to be done. They quoted me $2000. I won't be back to this dealership because of this video! Nobody should have been treated that way!
All I have to say is you have great patience and tolerance.
This is absolutely fucking ridiculous
wtf...dude that Acura service manager was a POS...Thanks for the update..Yeah a video prior to a service appointment is a great idea
I was taking my 4Runner to a big family Toyota dealership for oil changes and tire rotations for a while. The first time I went for my appointment, they didn’t charge me “because we took longer than expected”. I was shocked and pleased and went back there for more services. Every time I had an appointment, and the wait times got longer and longer. 3+ hours for an oil change and rotation. I eventually gave up on them and went back to my favorite small independent oil change shop and local Discount Tire. I always received great service from both of them and spent less time waiting even though the places were not near one another.
You're a patient dude. Here's a tip. When you add your Google review post a picture of the rash. Reviews with pics get the most viewability.
That front bumper part is actually easy to fix. Theres no clips on the body portion its just 3m tape and 1 clip near the end. You can shimmy a tool and rip the 3m tape off, realign it, replace the 3m and stick it back on the fix it. I misaligned mine when pulling off my front bumper to put my front lip on and realized you dont even have to pull that portion off.
It's in the middle of the 2nd and 3rd spoke to the counter clockwise of the valve stem. You have a crystal clear shot of the wheel at that point in the parking lot before you dropped it off.
telling some one you cant aline a body panel is insane, grew up in a collision shop and all my dad cared about was making every body line perfect, there is absoultey ways to move and adjust body panels
This motor man, this is what kept me from buying a Civic Type R, I had heard this engine has common issues. I ended up buying a Stinger GT2 instead and I couldn't be happier, I've had no issues and I've got 80k miles on her now. Also that panel is quite a bit off but its not like a deal breaker you know? Its still a beautiful car bro, enjoy.
That might be the absolute worst car dealership experience I have ever seen. You definitely need to report this manager to corporate.
I worked for Honda a long time and corporate take bad reviews very seriously. You should receive surveys when you buy a car and service it. If you mark them poorly, corporate takes notice and gets involved. Leaving bad google reviews also helps if the owners care at all about the business. Call corporate, and call management or owner if accessible at the dealer.
I had multiple quality issues with my Integra A-spec. I dumped it after a year and a half. Not impressed. I hope you get your issues sorted out or find your next obsession!
🙏🏾
You get a few oil changes whenever you want them, They immediately order you a new wheel and mount it and they work on that bumper until you're happy with the results. That's what they owe you.
Honda planet y'all doing it right. Been a bit of years since my Honda's been serviced but you all time to bring the kids by.
You handled that really well guy. You were pretty chill, and he was gonna stand his ground no matter what. Nothing you could say was going to change his tune. Anybody can tell that that damage was real fresh. I agree with a lot of the other commenters. I wouldn't just let that go. Go over his head.
Thanks a lot. I spoke to the GM. They sent me a check for the wheel
I wouldn't let any dealer get away with shoddy work, less oil in the crank case, property damage, and gross deflection for all of your concerns. I would have called the Police to file a personal property damage report on the wheel if they refused to own up to it. They know you're meticulous about your cars. Theres no excuse for invalidating all of your issues after your service.
IMO Japanese Honda/Acura are better built .
No they are not. They just have a better fit & finish because the Japanese workers are afraid of being black listed. While an American can always find a new job, instead of being made a "gardener of the factory grounds" like in Japan...
@@davidhollenshead4892 I didn't say why....Just said as fact they are better built.
There is plenty about what people say on Japanese culture.
Bro that manager had me angry. Sorry yo I had to go through that man smh
Bro dude was tweaking
That's horrible. There is no excuse for terrible customer service like that.
The e-brake thing you gotta keep in mind, at dealerships they tend to have young under paid guys called porters. They're the ones that bring the car from the car wash and helps clean up the facility as well as they drive the car from the service drive to the parking lot before it goes to the technicians. I used to work for a Nissan dealership. But yeah going back to the e-brake thing, these guys are usually inexperienced. Also I'm pretty sure it's electronic ebrake and for me personally I'm always searching trying to find the switch cause they put em in different places where as the hand brake is always in the same spot.
Lol also I was screaming through the screen the dipstick is right by the Acura logo. That was funny lol. Anyways great video. It's a shame you had to deal with that horrible experience
Literally same thing happened to me!!! They replaced the head cylinder, not sure exactly what happened yet. Still haven’t got the car back. U shouldn’t have to pay a cent I sure as hell didn’t
I'm sorry you had to go through this, man. I hope Acura corporate makes this right!!
Que, I won't say it and you don't need to say it either but I feel we both know why that guy was acting the way he did. I don't usually jump to conclusions but his body language and tone expressed that you were not welcomed there. That is an unfortunate circumstance and the GM needs to be notified that you are not pleased with the service. You did the right thing by not lashing out and standing firm in what you know is right. Kudos to you and Acura of Troy get your stuff together.
💯
Yeah, I'd be boiling with that curb rash. Dude cut the turn too fast coz he isn't used to the sport steering. It took me awhile to get used to the steering also. My Civic SI didn't turn as quick as the A-Spec. They need to repair that rim.
honestly when you walked back to the driver side the front bumper looked like it's been repainted. maybe just the lighting but damn.
Nah for that level of disrespect from the service manager, i’d be going back for a new wheel & an upgrade to an NSX on the house 😂
😆😆😆 I’m saying.
I would 100% make a complain with that dealership. the whole wheel and bumper alignment is just not it for me. I also understand that you still have your composure because it's not worth to go back and forth with that service manager. Please, make a complain about this dealership and to the service manager.
New sub. Man that was so entertaining considering it wasn't me!😇 That guy is 100% in the wrong at the dealership! And must 😊😊say I'm glad it wasn't me because I'd be in jail right now from punching him in the face!🤔🙄😎 Strange how when the dealership didn't use lifting pucks on my Corvette and broke the rocker panels they didn't argue and fixed it right away when I found the damage!😉 Being Big Jay doesn't hurt! We'll sometimes!!😂🤣😅🤪😊
😆😆😆
Customer service... non-existent.
Bro, you need to call corporate. I had this done to my Subaru STI in 2016. They scratched my car they fucked my rims up and they deliberately took a screwdriver and scratched the top of my engine. I didn’t accept the keys from them I called corporate. They gave me a rental and I was able to get a brand new car under the false Claims of service.
you really have the patience of a saint!! got it all on film man that service advisor treated you like YOU were the problem. Unreal.. you kept your cool and that's commendable. i wouldnt have been able too haha
i hope your Integra is doin better and you can find a reputable dealer. I live in NH and been going 2hrs to the coastal dealer cuz i trust them. Sunnyside in Nashua is full of salesmen and similar stuff to what you dealt with.
They replaced the oil but not the filter lmaooooo
and under-filled it lmao
@@Darksyne this also lmaoooo
Man and I was just considering going to Acura of Troy for my next new car lease. Thanks for sharing………….
The dealer guy said the bumper was clipped in and couldn’t be aligned. I mean this does make a little sense. How could they misalign it if it’s not adjustable?
Most of these dealerships either document previous damage as they are checked in or have cameras that film cars as they initially roll into the service garage to document damage that was done before the cars enter the garage. I would have asked them for their footage. If they don’t have either, they are idiots and leaving themselves defenseless against lawsuits.
I have the same problem with the nose piece matching with the fenders. Don't see this in other colors. Anyway, I took off the clip and added a rubber washer to lift it. It worked.
Acura of Troy is TERRIBLE. By far the worst service department I’ve ever had to deal with.
Wow, dude. That's crazy, that is clearly a dealership to STAY AWAY from....But he is the guy the dealership would keep & Fire the other good guy... Smh...
Yoo…that bumper fitment is wild! No way it came from Acura that way, especially for a premium car. Shame on you Acura of Troy!
everyone complaining, bring your acura to rick case acura in south Florida (441 and sunrise) i promise we’ll take care of you
Wow that’s insane man sorry to hear that happened but absolutely follow up with corporate.
There are frequencies all around us. You altered them when you grabbed more than one snack. What followed was everything riding the altered and negative waves.
I put the cookies back. I have a plant based diet and I can’t eat them.
Hell no, this guy is ridiculous. Terrible customer service. Please make sure you get justice.
I was in the same situation here in San Diego a Honda dealership (Pacific Honda) they curb my 2016 Honda Accord Touring wheel, The same thing you went threw with the service manager I end up buying a new wheel and never went there again
"That's how the bumpers come from the factory" Someone better let Acura know what this employee is telling the public about the quality of their "luxury" vehicles.
In their defense. Your video of the wheel was from your previous visit to them. You said you had to come back in 4-5 days, that curb you were mentioning would have been on the passenger side if they hit it and I’ve seen a lot of integras with that same exact hood issue. Only mistake I see them making was putting an oil filter on when the repair probably didn’t need it.
Their customer service was a mistake. That’s the footage on my camera where the service director claimed I was hiding the scrape so I included it in the video. You heard him say I was hiding the rear wheel? So I added it to the video
@@QueTheChaotic no I agree. He didn’t need to be so rude. But your picture wasn’t from when you dropped it off. You said you had to come back when the part was in 3-4 days later.
This a a calm man...Respect !!!
My Subaru dealership provides great service and a loaner car.
From my experience, I don't buy U S. Assembled In Japanese cars. They are assembled sloppily.
In your case, the dealership is unprofessional. Hopefully you find a good dealership to handle your future warranty repairs. Who knows what else they damaged working on your car
That service advisor should be fired!!! 😮
Terrible services Acura dealership.. 😡😡😡 take the complaint to corporate bro…..
Not gonna lie I noticed that bumper gap before you even mentioned it. I would be mad
Thanks for calling out this STUPID Dealership, What the Hell that wheel was clearly DAMAGED by them, Shame on this 💩 Dealership 🤮🤮🤮🤮
The service advisor needs to go. What an awful look for Acura! Unbelievable.
This is the reasons i dont bring the car to dealership for maintenance anymore, only use my local shops.
I have had nothing but issues with my 2023 TLX Aspec. Dealership was awful and Acura corporate was worse. I still have many issues with the car. Ive been a honda fan for years and have owned 4 vehicles besides the Acura. They are losing loyal customers
This is sad
Holy... that curb rash is crazy. Also jeez already had the head pulled off... That service manager cussing at a custo is crazy and saying you're lying???? wow...
bro the paper work with services done LITERALLY says oil and oil filter replacement... That service manager needs to be fired asap. 6:40 Bottom 3 items are 0/20 oil, a crush washer, and an oil filter...…
So crazy bro
Call Honda. They will fix it. No way they should do an engine rebuild and not put oil or do oil change. Should have no issue getting a wheel and bumper fixed also.
Crazy watching the Service Advisor's behavior and knowing the service department makes a majority of the profit for a dealership. Makes you wonder how the dealership is even in business because it looks like it shouldn't be. Nor should they represent a luxury brand.
As far as the wheel damage, if you go by the books, Acura Service Advisors are required to do a walk around to log any noticable damage of any vehicle before servicing a car. Burden of proof is on the dealership after accepting the car for maintenance. However, considering that advisor is just terrible all around, I'm sure he didn't value Acura's training. The situation you manage to capture on video illustrates the incompetence of the dealership so there would be no issue proving the damge came from an employee.
Hopefully your situation will get resolved. Never know though it's probably a sign you need to buy a Supra 👍🏾
I shoulda got the Supra. But yeah man they're asking me for my proof when they need to have proof
You handled that so well.
I have a type s as well my bumper sits exactly the same
Man, this is crazy! This is why you don't buy these fake luxury brand bro!! You should never leave the dealership if you notice damage like that.
I didn’t have time for the back and forth. Justice will be served
Seeing these type S’s all over marketplace for around 20k brand new 😮💨
If the dealer is making you pay a $200 deposit just in case it’s your fault, then it is time to find a new dealer for service.
The fit and finish issues look like it stemmed from the factory. However sometimes the product comes damaged and they will fix it?
From my initial video of the car, I couldn’t find any issue with the bumper alignment
@@QueTheChaotic so they had to have did something then.
Dude said you’re a quart and a half to Two quarts low lol. The low to full line on the dip stick is 1 quart.
Can’t imagine dropping 60k on a acura (a fancy honda civic) and getting this kind of service
Fells like all Acura dealerships are going downhill, the one I go to put a small dent on the quarter fender, took it in for an oil change
Sad
That gap should definitely be able to be fixed by adjusting
Terrible. You should pursue this. Someone might actually care.
exactly what keeps me away from Acura. The dealer experience is awful
big L to acura lol, as an audi owner, i hope acura reads this, if your service advisors treats customers like this on a luxury brand, it's jover
Moral of the story don’t buy an Acura.
Glorified Civic and a incompetent dealership = TRASH!
The worst is that you showed WEAKNESS to that fraudulent stealer!!! 😂
Nice thing you got the vid but holy crap that guy is off his rocker. He was so rude and condescending. Did they ever fix it?
I opened a case with Acura corporate. Still waiting to hear from them.
Acura is a premium brand not a luxury brand. The level of service is only slightly above Honda service. Been there done that.
the 20% oil is not a sensor iit just measures it by milage its a usless indicator tbh
You're right. I know now
I will say one thing that service manager is an ass and should be fired for what he did. I work for Subaru and we take pics of the entire car before we even pull it into the shop to catch things like curbed rims and to know if we did damage or the customer did it.
Also FYI the dipstick, the full and low marks are usually about one quart of oil.
Ask the dealership how they pay the mechanic.
Learn about the flat rate warranty, then youll realize why most techs rush and dont give a care.
Then add the quality of the manufacturer and youll see why everything is how it is in the auto industry, especially in the dealership side.
Keep exposing them! Thank you
This guy is absolutely terrible! I’d never go back there again and I would call corporate. That bumper is waaaay off I would not be okay with that either. So you buy a brand new vehicle, it has a major oil leak right away and this is the way they treat you! Unbelievable. I work at a bmw dealer we go over the car with the customer and mark any existing damage and give them a copy… this protects both parties.
Smart move. They did none of this
Why the hell wouldn't they do an oil change or at least ADD oil if the car is in for a pretty substantial leak? Super lame. That exhaust sounds great though!
Hey bro it’s a fit and finish issue I have the exact same problem with the bumper. Mine sticks out a little more on the passenger side
I’m from Birmingham, MI, have had several Acuras, but now won’t buy a car from there.
That service guy is the biggest douche bag. I really hope you exposed him.
i have a lot of friends out there, and they will never go to Troy Acura. What an absolute disgrace. especially the way they talked to you.
Any desire I had to get one of these has just gone out the window
8 miles! Somebody at the dealership took it for a joyride.