Asus - Boot Loop / Restarting Loop / Stuck at Startup Fix !!
Вставка
- Опубліковано 6 жов 2024
- Use this video to help you troubleshoot why your Asus computer is stuck in a 'Boot Loop' or a 'Restarting Loop' at startup and will not boot up correctly to Windows. Check out the FAQ's and Related Links below !!
Please remember to Like, Share, and Sub if this video was helpful :)
To Donate, feel free to leave a Super Thanks by clicking on the Heart Button under the video.
Related Links:
Get Great Games at Humble Bundle: www.humblebund...
Computer Repair Tools & Supplies: www.amazon.com...
How To Install Windows 10: • How To Install Windows...
How To Install Windows 11: • How To Install Upgrade...
FAQ's:
Q: I cant switch between Legacy/CSM and UEFI or switching didn't help.
A: If you cannot find how to switch the setting in BIOS or if switching did not help, then reinstall the Operating System (OS) as seen here;
How To Install Windows 10: • How To Install Windows...
How To Install Windows 11: • How To Install Upgrade...
If the install is successful, we know the issue was OS related and is now fixed. If the install will not complete, perhaps its due to the HDD being bad. I would then replace it and install the OS to the new one.
Q: What if Windows does not install and keeps erroring out?
A: If Windows won't install correctly, then we know that the Hard Drive is bad. Replace it as seen here; • How To Replace Asus Co... . Then, install Windows onto the new one.
Q: Will changing those settings in BIOS erase any data?
A: Changing those settings in BIOS will not delete any data from your hard drive :)
![Computer Stuck at BIOS Screen? [Solved!]](http://i.ytimg.com/vi/swHGEuZ5fWw/mqdefault.jpg)
![Computer Stuck at BIOS Screen? [Solved!]](/img/tr.png)
Thanks for watching! For help with Computer Repair Tools and Supplies, visit: www.amazon.com/shop/pcmonkey/list/2QAI8XMVWC7DK?ref_=aip_sf_list_spv_ofs_mixed_d
Also, check out all the great games and ways to save at www.humblebundle.com/?partner=pcmonkey
To Donate, feel free to leave a Super Thanks by clicking on the Heart Button under the video.
I stopped at 3 min when you said shutdown the laptop, unplug your external hard drives (also I unplugged all other usb cords), then turned it back on and it worked! Thanks!
Great to hear !! Always here to help :):)
WORKED FOR ME TOO!!
Awesome, was really struggling with this until I found this video. my date and time were incorrect in the BIOS. Updated both and now all good. Thanks a million.👍
Great to hear !! Always here to help :):)
As always, you provide very helpful information. Thank you. 🙂
As always, you provide very appreciated support :) Thx!
Thank you so much for everything you have done and taught us…. From Nigeria 🇳🇬 💯❤️🙏
Happy to help :) Always here if needed !! Greetings Nigeria from America :)
@@PC_Monkey
hi.
My computer "toshiba r830-16U" starts with a low sound and nothing appears on the screen. I removed the ram and tried the TV screen and the same problem remained... and I don't know where to find the cmos.
i need your help.
thank you
@@Immuslum 1. For a computer that does not turn on, try this video first; ua-cam.com/video/kOBY4k2Mn_k/v-deo.html. Let me know how that goes :)
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey
I tried these suggested solutions and it didn't work.
I left the computer on until the battery ran out of charge and turned off on its own. When I got home, I turned on the computer, but it didn't work.
@@Immuslum If, after all these steps, you have not been able to find the issue, your most likely looking at a faulty component preventing the motherboard from working or a motherboard issue. I would start troubleshooting each component, starting with the charger and power jack. You can see those two videos here; ua-cam.com/video/YBhsVHideGE/v-deo.html & ua-cam.com/video/HpabvrNaodU/v-deo.html. You can also try replacing other components like your Power Button to see if that is the route cause. If none of those are the issue, you would then be left with a motherboard replacement.
Thanks! I was thinking my computer might have bit the dust and would have to go spend hundreds to replace it with another one
Glad this video was helpful :) Thanks a ton for the SUPER THANKS !! Always here to help :)
Thanks brother, my computer was on a loop on Asus Logo. And the issue was just a Apple Cable plugged on the back of the computer, I unplugged it and it’s worked. 😂
Glad your all set :) Always here if needed !!
It really helped me out! Thank you!
Great to hear !! Always here to help :):)
thank you sm this helped me!!! legit cried cause i was unable to turn on my laptop T^T
Glad your all set :) Always here if needed !!
Thanks I am back up and running! It was the external mouse and key board!!!! ❤
Great to hear !! Always here to help :):)
I did this before and it fixed my laptop, but now I'm stuck in the loop again and can't get out
What part did you try that worked last time? Changing the Legacy vs UEFI settings?
This solved my issue. Thousands of dollars saved. Thank you!!
Great to hear !! Always here to help :):)
QUESTION: ASUS VIVOBOOK F512J KEEPS GOING TO APTIO SETUP IN THE BOOT TAB ALL THAT IS THERE IS: FAST BOOT-DISABLED BOOT OPTIONS PRIORTES- ADD NEW OR DELETE BOOT OPTIONS, AND THAT IS IT, SO WHATS NEXT FOR ME?
1. Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
there was a windows update, that could update and now that i have turned it on as of this reply it has taken me to automatic repair for the first time so now i am restarting to see what happens and now it is only a dark screen and the point shows up really good so it turn it off and it is allowing me to reset the computer now. Nothing else happened with the computer other than updates
ok i was getting somewhere with this and not i am back to square one, only this time i am looking at the the boot options and it says boot options #1 [windows boot manger (KINGSTON 0M8PDP3512B-AA1)]
what does this mean?
@@PC_Monkey
@@gloriaparks4499 If a bad or failed update is to blame, can you find any Repair or Recovery options in BIOS? Or, can you find any Uninstall Last Update options in BIOS? Good luck with the repair !!!
I did the download for windows from the how to install windows 11 free that you had have not had a chance to do much else at this time. I will keep you up to date with everything
I was having blue screen errors of "unmountable boot drive" And " Critical process died" Repeatedly. That's y I chose to reset my laptop. Now while resetting it's stuck on a loop of welcome and installing 64%. I don't know what to do. Have u solved your issue?
1. Have you tried the steps seen here? Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Thank you so much my pc is working now
Great to hear !! Always here to help :):)
Thank you, very helpful! Can you also help with my Mac? Not laptop, regular - I did not have any suggested updates like any MAC has for several years (laptop since 2013) and coz of this some issues. How do I forcely update and to which one? Thank you
my pc is just frozen at the asus in search of incredible logo idk what to do
Your not able to access BIOS by trying any of the function keys? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hello , followed every step besides the last one , the OS runs well , the hard drive its fine , but still wont boot..
I dont understand, the OS runs well but wont boot. How is the OS running well? What is happening exactly when you try to start your Asus?
Didn't work. Don't have the same options with my asus and can't download software if it can't boot so still stuck in the loop 👍
1. Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkeyno spills or anything. My bios looks completely different from yours and can't seem to find the same options yours has. There was an auto repair thing randomly happening, it gave me the option to 'hit any key to skip' so i did, and that's when the loop started
@@gnarson If you cannot find how to switch the setting in BIOS or if switching did not help, then reinstall the Operating System (OS) as seen here;
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
If the install is successful, we know the issue was OS related and is now fixed. If the install will not complete, perhaps its due to the HDD being bad. I would then replace it and install the OS to the new one.
My screen keeps looping from “updating…don’t turn off computer…” then it “restarts” it self and just keeps looping doing the same thing over and over…please help! Thank you!
1. Assuming you have an Asus computer, sounds like your on the correct video. Have you tried the steps seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I just did an update Sunday night and it’s now Tuesday doing the same exact thing as you James
@@lukelangham7626 Same reply then lol. 1. Assuming you have an Asus computer, sounds like your on the correct video. Have you tried the steps seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
All that I did was I had done an update
@@lukelangham7626 Have you tried the steps seen here? Have you tried to find an option in BIOS to 'Uninstall Last Update'?
I was mashing my keys and unplugged my pic when I was logging on to Windows and now I'm stuck in bios. My Windows is in an ssd and can't boot it with
1. You were mashing your keys and you unplugged the computer when starting it? Your computer should be able to start even when unplugged. Is your battery dead? Did the computer turn off? What does 'mashing keys' mean? Also, you have an Asus?
2. Can you find any Repair or Recovery options in BIOS?
Still having issues. It says "Updates are underway. Please keep your computer up." After few seconds it says "restarting...", and after restart it says "Updates are underway" again and again.
I tried looking at the BIOS menu but could not find a restore/uninstall last update option. Any idea?
1. You have an Asus?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I had a liquid spill and now it's looping on Asus boot up screen. Im going to try the stuff seen in video tomorrow but if it doesn't work what should I do?
@@ilovemanlegs5598 Just so you know, liquid spill situations can be hard to troubleshoot just one issue as multiple different components and boards including the motherboard itself, could all be faulty.
After a liquid spill, you want to first make sure the computer is 100% dry. You would turn your computer off immediately by pressing and holding the power button until the computer turns off. Then you would disassemble the computer as much as your comfortable with, at least trying to remove the bottom case. Then you would turn it on its side and let dry for a couple days. Have you done this yet or are you sure the computer is dry?
@@PC_Monkey I have the same problem it’s fairly new. No water spills or any water has gone onto the computer
@@chloemuj8205 Sounds like your on the correct video. Have you tried the steps seen here?
Would really appreciate your help! Today I did a factory reset of my ASUS laptop X556U, but now it won’t stop looping. I see the asus logo and “welcome”, then it turns off and starts over again and again. I have tried everything you showed in the video. Nothing is working :( school is starting soon and I have panic, please help?
I have the same problem! Asus logo and "welcome" then it instantly turns off when the update starts, which is stuck at 64%. Womp Womp =(
Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@emilasbrink8387 Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey i’ve looked everywhere in BIOS but can’t find it. No nothing happened before. I just saved a couple of personal files to an usb and unplugged the usb, then reset
built a new pc, installed windows, worked fine.... added video card, nothing worked,,, took card out, still doesnt post to windows????????
My laptop got disconnected while doing a factory reset and now when i try to reset it, it says "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click "Ok" to restart computer, and then restart installation." But then when I click "ok" it restarts the laptop and then gives me the same error message over and over. What do I do? :(
Yes, if a computer turns off during a reset, in many cases the operating system will be damaged and may need to be reinstalled. You can see how to do that for an Asus computer here;
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
Hello there,
I have asus (zenbook flip 13 ) and it is stuck on logo screen
Before that, i had an issue that my laptop was freezing and blue screen shows up and then takes me to the Bios , but 2 days ago my laptop is completely shut down and when i click on power button i get the asus logo screen if i click of f2 i get black screen, could that be the problem of processor? Do you have any idea on how i can solve this problem.
Please helpppp!
1. Sounds like your on the correct video. Have you tried the steps seen here?
2. Can you find any Repair or Recovery options in BIOS?
@@PC_Monkey yes i ave followed the steps but noting worked, and no i cannot find any boot option, my laptop freezes on logo screen even if i click on F2 or esc nothing changes, i have tried to click and hold on power button for like 40s to restart my cmos but that also did not work {just to mentien wen i removed the buttom plate of my laptop i could not locate cmos battery so i guess it does not have one }
also, eventho my screen is stuck on logo screen but there is no beep sound and i can sense the heat when i touch the bottom plate so i guess the processor is working but the fan does not start
@@ouiamibrahimi If you cannot find how to switch the setting in BIOS or if switching did not help, then reinstall the Operating System (OS) as seen here;
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
If the install is successful, we know the issue was OS related and is now fixed. If the install will not complete, perhaps its due to the HDD being bad. I would then replace it and install the OS to the new one.
Hey man I have an asus ga502du. Been gaming on it for quite a bit. Never had an issue. I have winaero Tweaker installed and been installed for a while. I have disabled windows update so no update has gone on for a while. Im running windows 10.
But I used the laptop unplugged this morning and then went to plug it in upstairs, and it restarted. And it was stuck in the restart loop with the ac power cord plugged in. Without it plugged in, it runs, but it VERY slow. Much much slower than it has ever been. It wont clock above 380MHz and its usually 2.8GHz. Its almost as if its in limp mode. Other than getting a new power supply, what other solution can you think of? Especially given that the computer wont clock anywhere near its normal?
In event log, it doesnt really show anything of use other than an error that it shut down unexpectedly.
Thank you so much ❤
Your welcome !! Happy to help :)
I just bought lap top asus vivobook go 14/15 and when it starts it always took me to myasus/bios and when i click save and exit it turns off and starts up and again it goes to myasus/bios and i cant go out from that
Hi have been watching some of your videos and they are very helpful. I checked viewers comments but did not see any with my issues. Here is my problem. Mom's Asus E403S Laptop. Barely uses it and when she does email and maybe some internet. Tried starting up the other day and it will NOT go into the Windows 10. Screen says your device ran into a problem, PC did not start correctly. Then starts collecting information and begins a self repair but the auto repair fails. Tried restarting and the same happens. This laptop is Intel Pentium CPU 3700 @ 1.60 Ghz. There is no HD, it has SSD. Went into the Bios settings and the clock was off. Corrected the time settings and now a few days later the time and date is still current but the same start up issues persist. Tried internal Windows reload and saving existing files but that also failed. Any further suggestions? Just trying to avoid computer repair shop and costs that would not be warranted for this laptop. Thanks Klaus
Can you find any Repair or Recovery options in BIOS?
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey I do need to go into Bios to find Repair/Recovery options. This happens automatically when I boot up the laptop. It goes into Auto Repair, does not resolve the issue and then offers various options to troubleshoot fix and repair. The laptop sat on the kitchen table off and not in use for many many weeks. No liquid spill, overheating or anything like that. The issue is Stopcode Bad_System_Config_Info or something like that. Appreciate your assistance.
My system date is wrong. But oddly, when I change it back to the correct date and time, and then f10 to save and exit, only the DAY won't get saved.
That could mean that BIOS is not keeping power and the settings are being reset. I would try a factory reset of BIOS. If that fails to help, I would consider replacing the CMOS battery
@@PC_Monkey thanks! I'm struggling to find where the CMOS is located for an ASUS X409J. Do you happen to know if I have to disassemble the motherboard?
@@gracecarrilloc Is this your computer? ua-cam.com/video/5tvjlkahZMY/v-deo.html. I checked out that video and cannot see on on that side of the motherboard. So unless its no the underneath side of the motherboard which happens sometimes, your computer may not have one. In that case, I would try to access BIOS and find a Factory Reset option.
@@PC_Monkey yes that's mine. I was hoping he'd mention anything about the CMOS! I didn't wanna have to look underneath unless I'm sure it's there.
@@PC_Monkey there's no CMOs but definitely it's the date and time that's not holding after I save the correct one with F10. Do you have any videos on Factory resetting the BIOS ?
How do I change from barrel to USB c
my loptop keeps looping from Asus logo opening, then "Your device ran into a problem and needs to restart blah blah" with the percentage thing and then to asus opening with "perparing automatic repair" to "diagnosing your PC" to "Your Pc did not start correctly with the options 'restart and 'advanced options' and when i click restart it just loops over and over again
Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hello, thank you for your videos. My old Asus x442 have bootloop and random shut down problem. It only works well in safe mode without internet.
Already tried chkdsk, dism restorehealth, sfc scannow, etc via cmd but nothing works. Boot loop also happened when i tried clean boot. System restore's not doing much.
I tried to reinstall windows 11 and finally downgrade to windows 10, but the problems still persist and got even worse (bootloop while trying to load bootable usb and reinstalling windows).
Now I can't enter windows in normal mode anymore (luckily set boot option to safe mode before random shutdown occured). I can do basic designing/image editing in safe mode for hours. OS and my data (including design application) located in separated hard drive.
The ssd status for C-drive is healthy. Reseating RAM is not possible because it is soldered to the mainboard. Already done windows memory diagnostic and there's no problem detected. Fan works normally and already reapplied thermal paste too.
Every time i check event viewer after bootloop/random shutdown, usually it is error distributedcom and the latest is error service control manager.
Is it software or hardware faulty? Does it have a chance to be fixed and work normally like before?
Thank you, and sorry for my broken english.
If a new install of Win10 didnt help, perhaps the HDD is failing. I would try to replace at this point and see if that helps
@@PC_Monkey thank you for your response, really appreciate it
@@cottonmisk7817 np :) if you would like any more assistance, let me know :) You can see some examples of HDDs and SSDs which are faster and break less often than HDDs here: www.amazon.com/shop/pcmonkey/list/151Q0TXYMND7O?tag=onamzpcmonkey-20&ref_=aip_sf_list_spv_ofs_mixed_d
My Asus S14 Flip laptop
PIN problem rejected the PIN even though I wrote it correctly and displayed the message “Something happened and your PIN is not available. Click to set up your PIN again.”
Set up my PIN Explorer.exe - System Error
X
The system detected a stack-based buffer overflow in this application. This bypass could potentially allow a malicious user to take control of this application.
Yes, I am really in trouble and I cannot take the device to be repaired at the agent because I have a sensitive project that I must finish 💔
Hey man. I dont have a fast/easy access thing to my hard drive. I dont actually have a hdd i only have an sdd. So i disassembled my laptop. My sdd seems finely seated, none of the steps ive followed in your vid works but i fixed it a few days ago by simply giving it some time and waiting, but it went crazy again when i tried to move the laptop to another location, like my screen glitched and it boot looped again. My boot loop pattern does show an asus logo, but the LED light indicator will light up for 2 seconds and go dark for 3 then repeat, similarly the screen will go black and brighten up just a bit for me to notice it following the pattern. Any advice, bro?
MODEL: ASUS X512F. I really need help with this man.. ill send you pictures and vids or do calls if you want my email, im a student and I need to complete my work
If your screen is being weird when you move the computer, my first guess would be a loose or bad LCD Cable. I would try 'reseating' the cable at both ends. From the motherboard end and the LCD end. See if that helps :)
@@PC_Monkey Thank you for the reply man. I'm a pc noob and I'm unsure how to identify these cables, do you have any video you'd recommend on how to do this?
@@whyyes6429 What brand and model computer do you have?
@@PC_Monkey ASUS X512F.
Too scared to move my laptop again, so im keeping it at a fixed place for now lol, though i would have to move it around eventually. I'm able to disassemble it fine but im unsure where the lcd cable is and how id reseat it.
@@whyyes6429 Is this your computer? ua-cam.com/video/3Wwt-XywpT0/v-deo.html. You can see him starting to remove the LCD Cable at 3:49
i just factory rest my computer (asus) then suddenly it did shutdown and whe i tried to just power it on then it went in restart loop i tried yur steps but it didn't work out me what should i do now
Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I went into BIOS and went to the Boot Menu and looked and did not see the Legacy or the CSM.
You have an Asus computer? Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
what if it say "diagnosing your pc" should i just wait ? even it take a long time?
Yes :) Sometimes it takes a long time. If it gets stuck, then you can force shutdown and try the steps seen here. If you do that, can you find any Repair or Recovery options in BIOS?
Thanks!
Glad this video was helpful :) Thanks a ton for the SUPER THANKS !! Always here to help :)
There is also a problem that when the lid of the lap is opened the power turns on, when the power indicator bulb is turned off when it is shut down, then the power turns on again immediately, there is no problem when the lid is closed, the power turns off.
Can you fix dear friend
Laptop model is Asus x515ma
In BIOS settings, the "power on when lid is open" setting is also disabled.
@@lasanthamadhusanwimalasingha 1. The computer turns itself on when the lid is open?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I see no direction for the bios to open the hard drive. After copying files onto a portable HDD, I lost a boot priority. Don't know where it went. ASUS share BIOS updates but cannot get it to load from thumb drive. Suggestions?
Hi, I also need help. I am not really sure how to explain this but I hope this flow of what happens can explain the problem properly.
My laptop is a Asus ZenBook 13
Flow of the boot loop:
1. Asus Logo
2. Preparing automatic repair screen
3. Please wait screen
4. Flash of command prompt window and then flash of blue screen
5. Then restarts again
- Tried the steps, it goes to BIOS and then shuts off after a few seconds
- the laptop heats up
- no fan can be heard
- can't turn off
Is this a hardware issue or is this a system issue? Should I bring it to the shop to be fixed?
Are you able to enter BIOS and find any Repair or Restore options? Has your computer been overheating before this issue occurred?
@@PC_Monkey It's working again now, tried what you said again in the video after a few hours of leaving it unplugged, and then plugged again. Thank you though for responding to me!
thank you so much for your video. you are very professional and passionate. well done
i have a asus vivobook. When i press f2, and i go to tab 'Boot' i dont have any of launch option neither legacy, nor csn, nor EFI
There is a ;add new boot option'. but then i dont know ghow to add the proper one
when i go to tab ' save and exit', there is a 'restore defulats
. i tied that but did not help
there is another option ' launch EFI shell from filesystem device'. I tried that as well. but it does not work
Can you please help me to get this working
fyi, my issue is that i did a reset. since then when i tried to turn the laptop on, i get a loop message 'preparing' below the asus logo
thank you for your help
Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
what if i know its an issue with the windows update, so i reset (keeping files) which works for getting back onto windows, but now i cant do the updates without it going back to this stuck at startup issue? Do I ignore my windows updates? or is there a way to get them still?
Yes, I would turn your auto updates off for now. Perhaps there is something wrong with one of them that will fix in time. What operating system (OS) do you have now and what OS did the computer have originally?
I have asus rog g14 and just wondering if installing a new copy of windows would delete all my files and apps?
It depends how you install it. There will be options to erase everything or to save your files. Is your computer turning on and working well? Why are you wanting to install Windows?
@@PC_Monkey my computer is doing a boot loop
@@EpicMc 1. Are you able to try the steps seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey I downloaded something and in order to finish the installation process I needed to restart.
@@EpicMc 1. Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
My computer shuts down and won't restart when saving and exiting bios. Keep having to clear cmos and it just keeps repeating. Any idea?
You have an Asus? Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Power went out during full load while gaming. 200watt cpu and 450 watt gpu. But it ran fine for a day.
please help me i factory reset my laptop and it keeps showing the asus screen then windows 64 percent then black screen and it repeats
Can you find any Repair or Recovery options in BIOS?
I was playing around with new os alongside windows 11 and pasted the EFI folder into wrong partition.
Since then the laptop wont boot into any of 2 OS and it wont even boot into bios. I just see the black screen with asus logo. And if i press bios key or boot option key, the screen just goes blank and it stays like that forever. I even tried pulling out ssd and then booted it without ssd, same thing. I also reinjected the ram but nothing helps.
Any help woulf be appreciated.
Thanks :)
My laptop spinning loop (or buffering dots ) stucks at windows logo and it won't start pleaseeeee helppp ,
And I recently updated my windows 7 to windows 10 - 1 week ago
You have an Asus? Can you find any Repair or Recovery options in BIOS?
@@PC_Monkey no such options
There is restore setting but it is for bios setting only means bios setting gets restored to default.
Yesterday I was reading a pdf and suddenly mouse , all keys stop functioning. I restarted the laptop but it is now not starting and I updated my windows also and that's the main problem I think so
Tried uninstalling updates says run into a problem even restart pc doesnt work sadlife
Is that a likely cause of your issue? Did the Asus computer install some updates right before your Boot Loop started? Were you able to find any Repair or Restore options in BIOS?
Hello thank you for the video I did everythink except installing windows 11. Nothing changed.If I install windows 11 would it delete my data on computer?
1. Depending on how you install it, yes it could remove your DATA. Can you find any Recovery or Repair options in BIOS first?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I reformat my laptop and its stuck at 42% for 3 hours and it ran out of battery now its in bootloop and I cant go to recovery how do I fix this
1. Was your Asus working well before the reformating? If not, what was happening?
2. Can you find any Repair or Recovery options in BIOS?
I reseted my laptop but when it opens sorry some unexpectedly or encounter an unexpected error windows installation cannot proceed to install windows click ok* but when i click ok and it does the loop again
1. You have an Asus computer? Have you tried the steps seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
For me it worked to disconnect the hdd(it was broken or sm) and one of the sticks of ram, I tried to just remove the hdd and in didn’t worked, hope I may help
PD: The stick of ram was working correctly, when it booted i turned it off and then I puted it back and it worked
@@adrianozuna7021 Glad your all set :) Always here if needed !!
When my pc trys to boot it says undoing changes to your computer (fails) blue screens me and restarts the pc in a loop
You have an Asus computer? Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey yes i have asus i dont think the bios is involved and i had a windows update that i think might have been stopped for some reason
@@PC_Monkey ?
i don't see launch CSM option at all.....any help ?
What brand and model computer do you have and whats the issue with it? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
i turn off my pc yesterday' now when i try to turn on, Asus logo keeps showing and turning on sir.
Sounds like your on the correct video. Have you tried the steps seen here?
Also, did anything happen before the issue? Overheating, liquid spill, Windows update, etc?
@@PC_Monkey windows update, and as far as i could remember i force shut down it with apps open
Bro could u please tell me how to come out from booting loop restarting in lenovo thinkbook please
1. Can you try the steps seen here? ua-cam.com/video/oL1R1Tw0jSo/v-deo.html
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey the thing is i don't have legacy function .
@@PC_Monkey lenovo think book does not have functions like ordinary laptops or link think pad it has different functions
@@Maya-zt9nk If you could not change your BIOS settings or if changing them did not help your situation, them move on and try the other steps in this video. What was the result of the Lenovo diagnostic scan?
:( Serial ATA Port 0 appears as Empty, doesnt show in "boot priority" list either. I will try to open my laptop to check if it's loose. In case this doesnt work i guess I'll have to change it? No liquid spills/ etc. Only Windows 11 Updates happened prior to this..
(already enabled CSM support)
@@momobella2000 Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
My problem started when i upgraded my windows from 10 to 11 after that i switched my motherboard and cpu and after that my pc wen t into crashes every time so i wanted to go back to my windows 10 version or even try to reset my pc but i couldnt the recovery option from settings absolutely disspeard i tried windows media creation tool and that didn t work also i tried to use a flash drive or even install the setup with the iso but none of that worked the setup started to run but after some more minutes of loading it automaticaly comes back on windows 11 with a error code,after that i tried one more time to do that but my pc crashed right when the setup was loading so now im stuck into a restarting loop and i dont know what to do also my mother board splash screen does not work after switching the new motherboard
Do you have any ideea?
Hello im a seafarer and we dont have stable internet to update or install. My laptop was asus rog g strix and cannot connect to the internet. How can i fix this problem whenever im shutting off my laptop it just keeps restarting. Thankyou in advance.
Have you tried the steps seen here? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey there is no liquid spill, no overheating,no updates but before i shut down it for first time before the incident, im sure i close all tabs and apps but there is a pop up screen before turning off like choosing if close the app or shut down anyway. Then i noticed its armourycrate but i didnt choose but it shutdown automatically then opens up again like it restarted. Hoping i can find solution on this issue.
I really can’t tell if this video is my issue or not
My Asus laptop has been stuck on the recovery screen with “continue and exit to windows 11” and “troubleshoot” and stuff, I’ve tried literally everything. Nothing online works, I tried asking Reddit. No one responded, I’m also getting a screen that says “your PC needs to be repaired the operating system couldn’t be loaded because the system registry file is missing or contains errors” how do I fix this? Please help
I was having blue screen errors of "unmountable boot drive" And " Critical process died" Repeatedly. That's y I chose to reset my laptop. Now while resetting it's stuck on a loop of welcome and installing 64%. I don't know what to do. Have u solved your issue?
Simple. Get a fresh windows installation.
If re-installing windows doesn't resolve your issue, get a new storage drive
@@n1ssaysworld I solved it my takin it to asus service center and they told win 11 is shit and installed win10 on my laptop, now it's workin great without any issues. I love win10 now
@@n1ssaysworld yeah someone on Reddit told me the same thing, said I have to use a recovery drive to do so but nobody around me has a computer/laptop rn so I’m just waiting until I go over to someone who does
my asus keeps going into where i pick my state and country and time then when i click next it makes me restart because my internet isn’t connected when my ethernet is clearly connected it just turns off after and restarts to the same thing
It says its restarting because you have no internet? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
@@PC_Monkey i fully reset my pc because i was having problems with my pc like frame drop on games
@@damianhiguera4211 Its possible the reset failed somehow. Can you try a new install instead as seen here?
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
Hello its me again, i finally got connect to my wifi and my computer is running slow, so i am currently resetting this pc, but the issue is, its stuck at 26% and im unsure what to do. It has been 30 minutes now. What should i do?
Sorry but I get over 300 comments a day. If the comment is not attached to a previous conversation, I wont know what the history is. If your trying to reset and its getting stuck, can you try a new install instead? You can see that here:
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
@@PC_Monkey its all good, I believe my pc is all fixed 100% now and thanks for the other help u have provided ❤️
@@AwesomeSword001 Glad your all set :) Always here if needed !!
i have all windows updates disabled but it still wanted to update and now it trys and the it says it couldnt and it loads me up to a blamk white screen and everytime it makes new restore point and it deleted all of mine
1. The computer loads to a blank white screen when you try to turn it on? How do you know that its deleting and remaking restore points?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I got Asus viva book s 14 flip yesterday and a notification come that u need to restart Ur laptop to avoid losing data so I did and then It shows me two bars one with restarting and one with install, restart so I put restarting it have been over an hour for restarting, and plus I am so scared to loss my office and antivirus please help ne
Is it still stuck? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hello, so I just started having this issue, my main clue is that I have no boot options. Tried to remove the hard disk then making sure it isn't loose but that didn't change anything. So... Hard disk dead ?
Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey I looked around I didn't see any recovery or even diagnostic tool in bios, I looked everywhere I could see every sub menus. Nothing special happened, my wife was using it, typing something in words then she got the windows blue screen saying "Something happened with your device, a restart is needed." Or something like this, now it just keeps booting in bios. I tried all the advices I could find ou there but nothing seems to help. Doesn't seem to detect the hard drive in which windows is installed any longer.
@@victorm3465what happened? did u find a solution?
@@momobella2000 Hi, I changed the hardisk in the end. The old one was either damaged or corrupted, I tried everything to save it but nothing worked.
So my PC (custom asus 2022 BIOS) crashed during a Windows 11 update. I cant seem to find any "Restore" or "Repair" in my BIOS. Any idea where I could find it? Thanks
Hard to say with a custom pc, but if you cant find it after exploring all the tabs and options, perhaps your BIOS does not have that option :( Can you try a factory reset? If not, can you reinstall as seen here:
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
@@PC_Monkey this helped, thanks! For some reason though, it keeps saying "Verify that the installation sources are accessible and restart download"
Does that mean Im missing some Windows files on my USB? Thanks again for all your help
hello bro i have an issue on asus laptop i reset my pc and after reset my laptop show asus logo and reserting please brother help me
1. Was the computer working well before this attempted reset? If not, what was happening?
2. If the reset fails, you may need to reinstall instead;
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
There is no launch csm, uefi or legacy shown in my asus tuf f15. There is only fast boot option.
1. Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I think partition error, I am using AOMEI partition application and merging some partiotion, I think I forcefully deleted a hibernating file.@@PC_Monkey
I can’t find the cms or the other options
You have an Asus? Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
My Asus has no boot options just fast boot what do I do?
1. Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hi, need help, my Lenovo yoga 260, not coming up. I have done most of the examples to try and get it back on but still no luck. Right now when I plug it in without the battery, the fan spins but there is a clicking sound coming from it.
Do you have any solution. Thanks
Follow up,
Took the fan out, am hearing a clicking sound, what could that be,?
maybe it is the hard drive
@@juwon1234 1. For a computer that does not turn on, try this video first; ua-cam.com/video/kOBY4k2Mn_k/v-deo.html. Let me know how that goes :)
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@yasotube took the HD out and am still hearing the clicking sound. It seems to be coming from the memory. The memory is not removable. Does that mean the motherboard is a gonna?
@@juwon1234 No , some places can Remove your ram and change it , or maybe it is just a simple short
Tq sir, it work for me.
Great to hear !! Always here to help :):)
I just got the before the weekend and now it’s does by this the day class starts
Do you need help with something?
@@PC_Monkey yes so my laptop is stuck on a loop where it says it’s repairing and says that something went wrong and that needs to restart and restarts on its on and just keep doing that. I’ve for ways to fix it on UA-cam ad online but nothing has worked yet.
My laptop keeps going in to bios when we turn it on and it won't exit bios
1. You have an Asus? Can you try the steps seen here? Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Mine too, any fixes?
So for my computer for some reason it doesn't show me any option for booting up
1. You have an Asus? Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey I fixed the problem for some reason my hard drive was unplugged even though I used it the day before I must have set it down too hard or something but everything is fixed thank you though.
@@revisredgaming9197 Glad your all set :) Always here if needed !!
Hi I have a weird one I already tried everything before watching your videos and afterwards my problem started when I reinstalled windows 11 on my SSD n tried playing game but none off my games worked I had missing DLL files so I tried reinstalling windows again then it told me my pc can't run windows 11 so n updated my bios now my pc starts boot looping on windows logo, after 3 boot loops it freezes on the windows logo and I have tried running a fresh windows 11 install I'm lost plz help
You have an Asus computer? Can you find any Restore or Repair options in BIOS? Can you try reinstalling Windows 10?
I already tried that as well but it's ok I'm taking my pc in to see what's rong thanks anyway
@@DQG912 You already tried reinstalling? Good luck !! Let me know how it goes :)
I actually have the problem that it is stuck in a loop with the ROG logo and I tried BIOS but hasn’t worked for me the CSM and UEFI is missing could it be virus attack as I was downloading a game from a site and turned off my antivirus
Were you able to find any Repair or Restore options in BIOS? If not, have you tried reinstalling the OS new?
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
@@PC_Monkey Will I need to format my C drive
@@lituptheflame In most new installs, you dont need to format first :)
Computer goes off while in BIOS... 😢
You have an Asus? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Resetting this pc. Gets to 1% then says undoing changes.
1. You have an Asus? Sounds like your on the correct video. Have you tried the steps seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
So mine is stuck on the installing windows screen but it keeps restarting at 89% I really need this computer
1. You have an Asus? Were you able to try the steps seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey so I actually kept basically mentally reminding myself that I had an asus but I have an acer now I found some5ing online but now it keeps saying the startup screen I’ve reset it multiple times and just hit the continue to windows button and I just thought maybe you could help me?
@@Melaniemartinezcopycat If you cannot find how to switch the setting in BIOS or if switching did not help, then reinstall the Operating System.
How to install Windows 10: ua-cam.com/video/bIlW4im-tr4/v-deo.html
How to install Windows 11: ua-cam.com/video/zYY-Gq68Dvo/v-deo.html
my Asus is showing Aptio setup utility - copyright (c) 2015American megarends, inc.
Its not still working
Were you able to try the steps seen here in BIOS? Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I had windows update and while it update it took a lot of time and my laptop is slowly coz I have HDD so I canceled the update and my laptop still very slow so I decided to shutdown I did it but before shutdown there was a blue window saying getting windows ready and also this took a lot of time so after finish shutdown when I wanted to start up it started restart by it self again and again and again please help me.
Turning the computer off during an update can often times, damage the operating system. Can you access BIOS at startup and find any Recovery or Repair options?
My asus 10inch damage windows boot up & screens says reinstall Windows.. & keeps on loops
1. Sounds like your on the correct video. Have you tried the steps seen here?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
@@PC_Monkey , thx as is corrected by F9.
My laptop tùf f15 keeps on restarting and showing logo, what can I do
1. Sounds like your on the correct video. Have you tried the steps seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I tried the BIOS and HD reseating thing with mine and it still never booted up ever again 😢 went back to Mac 🤷♂️ no issues but 💸💸💸
1. You have an Asus computer? Are you able to find any Recovery or Repair options in BIOS?
2. Also, did anything happen before this? Overheating, liquid spill, Windows update, etc?
I had a lenovo boot loop. Changing bios didn’t work. I reinstalled windows 10 through windows install media but all it does is still get stuck on lenovo screen. Does this mean the Hard drive is bad? Or could it be something else?
1. Can you run the diagnostic scan as seen here? ua-cam.com/video/oL1R1Tw0jSo/v-deo.html
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey it was a work computer. Im assuming it may have been a power surge overnight. But i installed windows 10 and it just continues to stay on the lenovo menu. Ive tried “startup repair” “uninstall updates” “system restore” and “system image recovery” none of them worked
@@Aaron-xb3xf Can you run the diagnostic scan as seen here? ua-cam.com/video/oL1R1Tw0jSo/v-deo.html
It doesn't show CSM or legacy
Can someone help me? My Asus R556U when i open it, goes into the usual asus logo screen, then suddenly turns off. Even though it has been plugged into a charger for a few minutes now. How do i fix this?
Sounds like your on the correct video. Have you tried the steps seen here?
@@PC_Monkey I wanna try, but i dont know what troubleshooting method to follow first, and to give you a little context, i accidentally left my laptop on charging until morning ( laptop is ASUS R556U and has a built in battery ) and when i woke up the next morning, even though it was charging, the screen went off. And thats when i kept trying to boot it up, the ASUS logo kept popping up then shutting down a few seconds later
It just sayis the simple boot part no legacy or anything on my laptop what should I do ?
1. You have an Asus? Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I have a asus notebook PC tp200s that's doing the boot loop can you help me ?
Sounds like your on the correct video. Have you tried the steps seen here?
Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
Hello there. Hope you can help me out. I have an Asus ROG (the same you used as an example).
When: I was browsing on the internet and when I logged into a website the pc started freezing (cursor would not move and keyboard not respond) and then unfreezes the screen (cursor would update position but clicking to close the tab would not work). This kept happening for a couple minutes, so I bashed CTRL+ALT+DEL and the screen eventually went all black with cursor displayed. Waited again for some time and nothing happened. So I forced shut-down.
What: On restart it kept asking for disk repair when the asus logo appears with a countdown. I let it. It did it many times - stuck on the loop. Eventually I forced shut it down again. When starting after that it displayed a different message at the asus logo phase: something like diagnosing the pc and then a disk repair message stating it could take an hour. It kept doing it overnight and still did not work. I shut it down again. Then I went into Bios. There I saw that there is no Boot Options displayed, but on the Advanced tab on the SATA configuration page both my drives are displayed (1SSD + 1HDD and the DVD as well). Regardless I tried the reseating method.
And now I am stuck at BIOS. It won’t even go to the ASUS logo phase.
When I enable CSM and rebot a message is displayed: “Rebot and Select proper Boot Device or Insert Boot Media in selected Boot device and press a key”
What do you suggest. My SSD seems okay since it is found on Bios. I really would like to try and preserve my installed applications and configurations.
Thank you in advance.
1. Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey 1. Once a blue background Windows screen appeared with many options - including repair - and with one being “Continue to Windows 10” which I selected. That’s when it changed from doing about a minute loops to the one with a message “this could take an hour”. This screen never appeared again. Other than that there is no repair option on BIOS. My laptop is an ASUS ROG G750JM - the same you used as an example and I didn’t see any on your video as well.
2- Nope. No liquid spill. No overheating (was just browsing on the internet). No update was being installed; unless there was any on the background.
Got it finally. After watching several videos I realized my boot partition was corrupted. Using the cmd on the recovery tool using a usb windows bootable media I could see that my boot partition was as RAW instead of FAT32 like most videos deal with. Eventually I found one that shows how to rebuild the boot partition from scratch - deleting the partition, reformatting it, and readdressing to the windows folder.
FINALLY!
Nevertheless, thanks for the help.
@@Gamoli Glad your all set :) Always here if needed !!
I can not access my hard drive.
How can you not access it? What is happening and what brand computer do you have?
My problem is different i think. Asus yoga laptop around 2 years old my ssd is not detecting. But i took that ssd out and checked through USB no error.
Computer was working couple weeks ago.
1. Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Windows update I am not sure. But nothing happen accidentally. Even I am trying to install fresh windows it shows no hard-disk I have couple hard drive nothing detects right now I am thinking motherboard issue. If there's anything you can help so I can save some money.
@@PC_Monkey No recovery option in bios but I made recovery drive to install fresh drive.
@@gur81 If you cannot find how to switch the setting in BIOS or if switching did not help, then reinstall the Operating System (OS) as seen here;
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
If the install is successful, we know the issue was OS related and is now fixed. If the install will not complete, perhaps its due to the HDD being bad. I would then replace it and install the OS to the new one.
Hey I have an ssd in my pc does that change whether or not I should try to reseat it?
No. It and the RAM can still come loose easily
What if water spills on it
Just so you know, liquid spill situations can be hard to troubleshoot just one issue as multiple different components and boards including the motherboard itself, could all be faulty.
After a liquid spill, you want to first make sure the computer is 100% dry. You would turn your computer off immediately by pressing and holding the power button until the computer turns off. Then you would disassemble the computer as much as your comfortable with, at least trying to remove the bottom case. Then you would turn it on its side and let dry for a couple days. Have you done this yet or are you sure the computer is dry?
Idk what to do I changed my system time and everything but I don't have any of the boot options? Can u help
And it keeps restarting for at least 3 weeks now
1. You have an Asus computer? You cant access BIOS to try any of the options?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hey it shows unmountable on the blue screen and keeps restarting but never really starts please I need ur help man !!!
1. You have an Asus computer? If so, can you try the steps seen here? Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
@@PC_Monkey I just updated the drivers and I tried everything to resolve this issue but nothing happens please help me and thanks for reply
@@OnlyMemesINC Again, can you try the steps seen here? Can you find any Repair or Recovery options in BIOS?
@@PC_Monkey no repair and recovery options in bios
@@OnlyMemesINC If you cannot find how to switch the setting in BIOS or if switching did not help, then reinstall the Operating System (OS) as seen here;
How To Install Windows 10: ua-cam.com/video/1VD9fPJ1eik/v-deo.html
How To Install Windows 11: ua-cam.com/video/Yiy-53Wc-Wo/v-deo.html
If the install is successful, we know the issue was OS related and is now fixed. If the install will not complete, perhaps its due to the HDD being bad. I would then replace it and install the OS to the new one.
Hey,I have revolve 810 it’s turning on the going off
1. Are you able to see anything on the screen before it turns off?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?